OKLAHOMA -- I ordered 4 flower arrangements to be delivered May 9th or 10th for Mother's Day. On the 9th I got a notice that 1 could not be delivered due to not having a florist available in the area. I had picked the arrangement I did because it specifically said it could be delivered to the address on the 9th or 10th. Then on the 10th I got another e-mail stating that a second arrangement could not be delivered this weekend due to the holiday, and did I want it delivered 2 days late with a $10 discount or a full refund and cancellation. I canceled.
In the end, 2 of the 4 arrangements made it to their end destinations, but I'm not sure what kind of shape they were in. I have yet to see either or hear a report. I'm not holding my breath that they were great at this rate. I will never order from FTD again.
I am usually not one to file complaints or take the time to write negative reviews but this time they have left me with no other choice. I placed an order for a flower arrangement to be delivered to my mother's workplace for her birthday. The order was placed on January 19th and was to be delivered the 20th (the day of her birthday). I should have known better because they've pulled stunts like this in the past, but I decided to give them one last shot.
Lo and behold, 5 pm rolls around the corner, and my mom has received no flowers. I called and tried to haggle with them for over an hour to no avail. They blamed it on the florist and how they can't control "international deliveries." Well, if you can't control international deliveries, you have absolutely no business running international accounts with your misleading "next day service" claims.
They did issue a full refund, but I feel as though this calls for some restitution because they failed to comply with the terms of the contract. And they completely spoiled what would've been a great birthday surprise. I recently found that they had a dispute with Pro-Flowers so I encourage everybody to do business with Pro-Flowers and forget about these small-time criminals. Hopefully they'll go out of business and get everything they deserve.
ARLINGTON, MASSACHUSETTS -- Here's what I tried to send to FTD (without the personal identifiers) because the phone kept me online for over 45 minutes. So I went online and the online form did not work. I have a screenshot of the error message telling me to enter the order number...which was entered exactly as it was provided in the delivery.
My daughter sent me what she thought was going to be a big beautiful bouquet of flowers. She is too upset by the delivery to contact you. This pretty much ruined the present she had planned. I am appalled at what I received. As of Saturday, today, NONE of the nine puny tulips have opened. Only 3 buds on the lilies have opened. The display, even if it were in bloom, is pathetic compared to the photos sent in the accompanying FTD brochure. There are only two kinds of flowers, no greens, no comparison to photos.
It may be the thought that counts. But she provided the thought. The rest of what arrived is an insult. I strongly suggest you refund her her money and provide her with an apology. I will be waiting to hear if you are prepared to do the right thing here. If not, be assured I will hit the blogosphere with my testimony about your totally inadequate service.
FRESNO, CALIFORNIA -- We ordered a spray of flowers to be sent to my grandmother's funeral since we were unable to attend. The spray was a direct order from FTD.com's website. We received a telephone call and voicemail message that the florist wasn't able to get a spray completed for the funeral services but could send a plant or another arrangement to the funeral home or another address. I spoke with the customer service representative who advised they could have an arrangement with yellow roses (same as in the spray) sent to my aunt's house to offer our condolences in our absence.
I spoke with my family after the funeral service and asked if they received the arrangement. They indicated they had, after a long pause. I asked if everything was okay and they said they would send a picture of the arrangement. When we received the picture via e-mail, we gasped in disbelief that a florist would put together such a horribly arranged, disconfigured and unmatched mess of greenery with yellow roses and other yellow flowers. It looked as if a 4th grader had put the arrangement together. It was completely inappropriate for the family to receive in a time of grieving and mourning. The arrangement itself was depressing.
I contacted FTD.com several times in hopes of a response and even sent them the picture via e-mail to a customer service representative. To-date, we have yet to hear a response from them concerning this situation. We are escalating it to the Better Business Bureau within 5 days. If you use FTD.com, beware of what you are ordering, when you need it and for what occasion! DO NOT RECOMMEND FTD.COM.
Feb.13, 2007 - being busy I decided to order flowers online for my girlfriend for Valentine's Day. I found a site called FTD.com. I ordered a nice bouquet of flowers to be delivered within business hours on Valentine's Day. Well the 14th comes and no flowers show during business hours. I decided to cancel the order online, since I was unable to reach a human on there customer service line. I received an e-mail confirming my cancellation within minutes.
Well I checked my bank account on the 15th and sure enough they processed the delivery anyway, even after I received a cancellation confirmation. I later found many posts on the net complaining about how poor this companies' service is. I you can't find flowers, get her a card...DON'T GO TO FTD.com.
They did not delivered flowers on Valentine's Day. Not only that, they would not reply to emails or inquiries for an entire MONTH, and then they claimed that the flowers were delivered. They are THIEVES, they won't refund the money and outright LYING because NO FLOWERS WERE DELIVERED!!! STAY AWAY!!!
BLAINE, WASHINGTON -- To this date, my mother has not received her flowers or fruit basket. I phoned FTD headquarters today and complained. They stated that they would look into the issue. I am also filing a complaint with the Federal Trade Commission (FTC) Bureau of Consumer Protection. This is a terrible crime being committed on consumers. I have sent my family flowers and other items over the years and this is the first time anything such as this has happened.
I ordered flowers for delivery directly from the FTD website on Thursday, 12/7/2006 for my mother's birthday. I requested a delivery date of 12/9/2006 and completed my order as instructed -- by providing my email address, my daytime phone and my evening phone. On Saturday morning, 12/9/2006, I emailed Customer Service at approx. 10:00 a.m. requesting confirmation of the delivery.
Finally at 2:00 that afternoon, I received an email response from Customer Service stating that the arrangement I had requested could not be delivered until 12/12/2006 and suggested that I call Customer Service if I wanted to discuss the order or cancel it. I, of course, called Customer Service and proceeded to hold for 40 minutes (ironically listening to their taped recording of how important my business was to them).
When a live person finally answered, I gave her my order number which she was unable to pull up on her computer as it was "pending." So there was nothing further that she could do. To wait for 40 minutes for this type of response was unbelievable. I asked to speak to a supervisor -- by this time I was less than amused and asked if it was company policy to NOT notify customers of impending problems with delivery.
I stated that a 1-minute phone call from an employee notifying me of a problem at any time prior to the delivery date would have avoided all of the frustration (otherwise why ask for all of my contact details) -- not to mention saving my sanity from being on hold with the monotonous recording telling me how important I am.
As it was, my mother never received her flowers for her birthday and it was much too late by then to make alternative arrangements. I could kick myself because after checking around online -- obviously this is not a new problem with FTD. I personally will never use FTD again. It's much too frustrating and upsetting.
DOWNERS GROVE, ILLINOIS -- I ordered a dozen roses, pretty pricey ones [8912 RED] on February 11. Wasn't disappointed with them before, had ordered from them only once previously with no problems. Valentine's Day came (February 14). Product did not arrive. So e-mailed to them that evening. No reply. Website said they'll get back no longer than 48 hours. Tried calling them the next day (1-800-736-3383). Twice. Got disconnected. Twice. E-mail them again. Received this 'courtesy' response:
"Thank you for your inquiry regarding your recent order. We are always happy to hear from our customers and enjoy assisting you. We are actively working toward an answer for you and will contact you upon completion. Our goal is to respond to your email within 48 hours. Thank you for shopping with FTD.COM."
Happy to hear from customers? Enjoy assisting?? Goal to respond within 48 hours?!! RIDICULOUS!!! I don't know if they ever hear from customers, but they definitely failed in the other two areas, unless possibly their idea of assisting customers is to ignore them.
I e-mailed FTD.com twice after attempting to phone them, and got the same generic response. 48 hours went by. No response from FTD.com. Called my credit card company to have the purchase nullified. All in all, a disappointing experience.
When FTD Customer Service finally responded via e-mail, it was 6 days later! "**" claimed that the product was delivered and "they have a signature but it is not readable". I ask my wife again if the she received them, and again she said "No!" So it took them 6 days to 'doctored' their paperwork to appear as if it was delivered?? (N.B. My wife's signature is very legible. So is that of my apartment manager, who occasionally signs for our package in our absence.) Stay away from FTD.com. Period! Don't ever buy from them.