Terrible Product, Terrible Service By Ftd.com - Flower Delivery
ARLINGTON, MASSACHUSETTS -- Here's what I tried to send to FTD (without the personal identifiers) because the phone kept me online for over 45 minutes. So I went on line and the online form did not work. I have a screen shot of the error message telling me to enter the order number.... which was entered exactly as it was provided in the delivery. :
My daughter sent me what she thought was going to be a big beautiful bouquet of flowers. She is too upset by the delivery to contact you. This pretty much ruined the present she had planned. I am appalled at what I received. As of Saturday, today, NONE of the nine puny tulips have opened. Only 3 buds on the lilies have opened. The display, even if it were in bloom, is pathetic compared to the photos sent in the accompanying FTD brochure. There are only two kinds of flowers, no greens, no comparison to photos. It may be the thought that counts. But she provided the thought. The rest of what arrived is an insult. I strongly suggest you refund her her money and provide her with an apology.
I will be waiting to hear if you are prepared to do the right thing here. If not, be assured I will hit the blogosphere with my testimony about your totally inadequate service.