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Do not get VIP pass
Posted by Adamsapple on 12/23/2009
Never get the VIP Backstage Pass. The number they gave me in the packet was wrong and did not allow me to access the online content, then when it told me to try again later it still did not work. So I forget about it for a month and then realize they are charging my account when I didn't even activate the account online, so I decide to cancel it. I call online and they have the guy trying to convince me that it is a bad idea to cancel, I practically have to convince the man that I am serious of this. Then he cops attitude with me, even though I am saying please and thank you around every bend in attempts to be polite and this guy is acting like I am some moron just because I didn't have my member number on me and made him look me up with my last name and address... big chip in his cup I guess. He ends by giving me this huge reference code that I thought he said (I say I thought because his English was broken and I could barely understand what he was saying half the time) was for me to cancel the account with and before I have anymore questions he hangs up on me. So I call back asking what am I suppose to do with this number and a lady this time also acts like I am some idiot and says its a reference code for future reference. I am like why would I need this at all, could you give me some examples. She acts like its such a simple concept that she can't even give me a strait answer, just keeps repeating herself, "its for future reference." I don't need to be treated like a retard, its logical that when given a long number like that I would want to know what I might need it for, otherwise I can throw it out. But no, no explanation. This company is a joke! Not only did they take my money but they didn't even bother to make it look like it wasn't a scam. Such a horrible experience.
     
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Posted by Anonymous on 2009-12-23:
Your membership was activated as soon as you bought the card... there was no activation required.

Taken from the site: If you purchased your f.y.e. Backstage Pass membership at a f.y.e. for your entertainment store, you may cancel the f.y.e. Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. A receipt is required. After the one day, f.y.e. Backstage Pass membership fees are non-refundable. Partial refunds of the f.y.e. Backstage Pass membership fee are not available.

So, if dealing with someone over the phone is not helping; you might have to go to the store (if you purchased your membership there) and deal with them.

Posted by Anonymous on 2009-12-23:
That backstate pass IS a ripoff. Once in a blue moon I will purchase something from FYE. Their prices are a bit steeper than other places, but sometimes you can find a good deal there. They always ask me if I want that stupid back stage pass and save other 10% on all your purchases, but you have some membership fee...So I would have saved 2 dollars on my 20 dollar purchase, and then charge me some monthly membership fee for something I would never use. I guess if you shop there every other day it's a good thing to have but pther than that its not worth it.
Posted by Ytropious on 2009-12-23:
Not to mention last time I bought something from FYE it was a 12 dollar pair of headphones. No I don't want to PAY to have 20%, I barely shop there.
Posted by adamsapple on 2009-12-24:
And you know that $20 gift card they say that will arrive to your address in a couple weeks? It didn't come for almost three months, so your actually dishing out $30 dollars out of your own pocket just to recieve a card worth $20. And no I did not get to use the card at all because the information in the packet they gave me was off and didn't allow me access to the website so I didn't even know what places to go use it at. With the horrible customer support all this boils down to is a scam.
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Poor Customer Service and policies!
Posted by Farrellite on 06/07/2007
ESCONDIDO, CALIFORNIA -- Ok so I bought my daughter an mp3 player at FYE formally known as Wherehouse music yesterday. It was not very expensive only 19.99 but she's only 9 years old and it was intended to be a "starter" for her. To see how she does with it before spending more.

Anyway, I get it home and fill it with mp3's and whaddya know it doesn't work! Now I'm not trying to be a know it all or whatever but I know my way around a computer very well. I have an ipod and am very aware of different media formats and the differences between them. So when it says it only plays mp3's and wma formats I know what that means.

This dumb thing would only play about 12 of the 40 songs I put in it. Mind you those same songs played fine on my computer. It wouldn't power on or off correctly either. So I said the heck with this thing I'm taking it back!

I figured you get what you pay for is really true in some cases so I would spend a little more and exchange it for a nicer one.

Well, before I even have it out of the bag the guy starts telling me how they won't take electronics back and that I have to send it to the manufacturer for a refund or replacement. I was shocked! First of all why would I even want a replacement? It was junk also I just bought the darn thing YESTERDAY! Actually less than 24 hrs ago! And I was willing to do an exchange and spend MORE MONEY!

He tells me how the policy is written on the receipt and that if I didn't purchase the "extended" warranty on it then they can't take it back. He tells me that I need to "read the receipt to find out what to do". I told him that at the time of purchase I was NOT offered any type of extended warranty and that none of this was mentioned to me at all. If it had been I wouldn't have bought it in the first place.

I don't get this at all. This to me is bad business for many reasons.

First if a company sells a product to a customer and that product is defective why should the customer have to suffer further inconvenience by going through the whole process of sending if to the manufacturer and most likely waiting weeks for a refund or replacment? Especially in the case of a gift. My daughter is 9 and she was very disappointed.

In the past you would take it back to the store and they would send it back to the manufacturer themselves. Now they are pushing that responibility on the customer saying "we don't care if we sold you something that doesn't work talk to the poeple who made it" It seems the customer is becoming less and less important these days. Companies care more about profits than they do the level of service they are providing to their customers. I know for a fact that if I bought a pair of name brand shoes at JC Penny say Vans for example and the next day I noticed a hole due to faulty stitching they would not tell me to send them back to Vans for a refund or replacement. It's ludicrous.

Second, it seems to me that in order to make an extra buck the store trys to sell you these extended warranties and will only take electronics back if you have purchased one. Otherwise your forced to send it back to the manufacturer. To me that's crooked. Most of these "extended warranties" have tons of limitations and fine print so you have to really read, read, read them!

Third, it sends a huge "we don't give a damn about you" message to the customer that I heard loud and clear today!

Fourth, if this is going to be the policy then it should be posted in BIG LETTERS right next to the products it applies to!
I was told to "read the receipt to find the policy" but I had to PURCHASE the item to get the receipt. How ridiculous is that?!

If I had be informed before I purchased it that in the instance it's defective I would not be permitted to return it to the store I never would have taken that gamble.

In the end the manager took it back and only because I was going to be spending more money. If I would have wanted my money back I would have been out of luck. And my daughter would have been without her new mp3 player.

I am so disgusted. I will never shop there again for electronics. Ever! In fact I don't think that I will even be buying cd's from them either. Walmart is cheaper anyway.

Thankfully the new mp3 player works great and my daughter is thrilled with it but I am left feeling very disappointed at what is becoming of the retail world these days.

So just FYI ( ha ha lol ) don't buy electronics from FYE unless you are willing to send them back to the manufacturer and wait weeks for a replacement when you open them and they don't work.




     
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Posted by Pomona Guy on 2007-06-07:
Quit being so cheap and buy your daughter an iPod shuffle.
Posted by Starlord on 2007-06-07:
If you haven't already noticed, most electronic items nowadays, one of the first things in the user's guide is "Do not return to place of purchase." I recently went through this with Wal-Mart (yes, the one so many crab about,)who exchanged a defective RCA MP3 player without even blinking. RCA has an 800 number to contact Thompsen, and they go through a diagnostic program with you. The lady, following this program said that yes, the device was defective, and to return it to RCA. This is due to the fact that many, many devices have been returned as defective, and when the technicians get them in the shop, it turned out there was nothing wrong with the device outside of the fact the purchaser didn't know how to operate it. Thousands of good electronics devices were returned that were perfectly good. The manufacturers had to come up with a procedure to find out if the devices really were defective, and the number of truly defective items fell dramatically.
Posted by farrellite on 2007-06-07:
Pomona Guy, what I got her is better than a shuffle. If I was cheap I would make her keep using her discman. If that's all you have to contribute to this review then why bother?

As for user guides stating "Do not return to the store" they have said that for years and yet every store I have ever needed to return an electronic product to took it back. Mind you I haven't had to return many but I did have to return a defective Sony Handycam to Circuit City once and they took it back no problem and didn't tell me to send it back to Sony.

I still feel that they should post this policy near the products it applies to rather than make you buy the product first in order to get the receipt on which the policy is explained.

In addition I still feel that the consumer is left out in the cold far too often due to these policies. What if the item isn't defective but simply did not live up to it's hype? The customer is just forced to keep it? Even if they are not satisfied? I am sure these companies make plenty of money and that there is some sort of tax write off for defective product or what have you. There has to be some way they deal with it. Oh ya! I forgot by srewing the customer! Silly me!

Obviously Customer Serice is a thing of the past.
Posted by MRM on 2007-06-07:
You mentioned that the mp3 player plays 12 of the 40 songs. The player may play to a certain kbps, such as 96kbps and 128kbps, but will not play 360kbps in the mp3 format.
Posted by farrellite on 2007-06-07:
Thanks but no. I check ALL of that! It was doing all sorts of weird stuff. For example if you scrolled through the songs really fast and stopped it might find one of the songs it wouldn't play before and it would play it. Also I started over from scratch after resetting and then some of those would play and the other wouldn't. It was strange. Also they were all 128 kbps and supposedly it was supposed to be fine with those.
Posted by farrellite on 2007-06-07:
I forgot to add that the one I bought was on sale hence the low price.
Posted by Justusryan on 2007-06-07:
How is it better than an Ipod if it was only twenty bucks? Their website does not say you can't return an mp3 player, but this is another good example in finding out return policies before buying. It's terrible to have a product break, but many companies can't just send product back to the manufacturer because they only get a partial credit or no credit on the return. That's why they sell extended warranties, that helps defray the cost of broken items as well as profit for the company, after all that's why they are there in the first place. I imagine in such a razor-thin margin category such as consumer electronics and multi-media sales, if FYE did not have this policy in place, they would soon be out of business themselves.
Posted by Extended Warranty on 2007-06-08:
I don't understand why anyone would ever shop at an FYE.
Posted by farrellite on 2007-06-08:
I should have been more clear....the one she ended up with is better than an shuffle not the first one I purchased obviously. And for the record I think the shuffle sucks for the money. You can spend less and get better. Like I said she's 9 so I wanted to get her an inexpensive one and see how she does with it before I go out and spend 300 on an ipod for her. In the end I spent 60.00. And yes I did notice that the return policy is different on their website. Apparently if you buy online you can return mp3 players but not if you buy them in the store? And I would not be surprised if FYE does go out of buiness eventually if they keep these type of policies they will have many unhappy customers. I still think extended warranties are just a way for stores to milk a sale. I am so tired of being offered warranties that cost nearly half the price of the product. And you're right from now on I will always ask the return policy BEFORE I buy. I am still in the opinion that as a customer it's not my job to return anything to the manufacturer. I go in a store pay good money for a product and if it doesn't do what it's advertised to do I deserve my money back. It's inexcusable that stores can sell bunk product and then say "oh sorry about that but it's not our problem send it back to the manufacturer". They are the ones that sold it to me and they should give me my money back. End of story. This is a matter of the stores proctecting themselves at the expense of the customer. They don't want to have to deal with sending the product back so they push the responsibility on to the customer. I can understand policies with time limits such as 30 days or even less when it comes to these kinds of products but a policy like this is not right. I still think that there has to be some measures taken by companies to protect themselves from loss without screwing over your customers. Like I said I was in there less than 24 hrs after the purchase. And ya, I don't understand why anyone would shop there either because normally I don't. Just happens it's a block away from me and I had stopped in there for something else. You can bet I won't be back.
Posted by Justusryan on 2007-06-08:
Good post!
Posted by JD on 2013-10-06:
Be warned also, even on the regular DVDs and possibly Blu-Ray discs you get from them come with that bullcrap *purchase an extended warranty* to cover skipping and whatever. I didn't get it, but I had purchased new and used movies that day. I wonder now were they talking about the used ones or the new ones? If they were only offering that on the new ones, why isn't that a normal part of returns if stuff doesn't work? As it turns out, two of the supposed "new" DVDs had issues, one was Diary of the Dead (was tiling and blocking on the main menu), and the other was Return of the Living Dead 3 (locking up at multiple times during the movie). I also bought a used copy of another multi-disc set, and have had no issues with skipping or locking up on any disc in that set. If it is their company practice to purchase cheaper quality items to sell them cheaper to the customer, and then offer to charge them extra for issues protection, they are definitely not concerned about customer service. Also, on the website, according to one part, defective merchandise can be returned for a refund. However, in the next section, DVDs (and others) must be returned unopened. How exactly are we supposed to be able to tell if it is going to skip or lock up or is otherwise defective without opening it, fye?
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Unauthorized charges
Posted by Joee_4288 on 09/28/2011
Signed up for the VIP club but declined, repeatedly, to get magazines, however, a month later I have to spend over an hour on the phone cancelling the four random magazines they signed me up for. Almost one hundred dollars of product I do not want, and not only did not ask for I SAID NO.

When I tried to complain at the store, I was told by the manager, that since I didn't have my receipt he wouldn't help me.
     
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Buyer Beware Return Policy Non-Existent
Posted by LarryUtahStore on 01/02/2011
Ok so first Off I go to the fye store figuring, I should purchase some music instead of just listen on youtube, so I get to fye and first off they don't even have what I want in stock. Whatever I was down to buy some music, so I purchased a cd on focus a educational cd (which I could of listened to for free any day on youtube for free!) after buying the CD the music gave me a headace, didn't make me focus, made me upset. So 2 days later I went back to FYE to do either in store credit or money back I still had the receipt, know what they said "I'm sorry due to a copyright law you can only buy back" FOR A DOLLAR! or 1.25 in store credit! now apparently this is printed on the receipt, but seruisly folks I have a IQ of 138 and I don't make it a point to read the DECENTFULL receipt after my purchase to make sure I'm not getting screwed over. I feel gyped and NOW I KNOW WHY PEOPLE DON't BUY music at FYE. Becuase if it's crap you CAN'T return it, your stuck with crap! At least when you listen on youtube (which has EVERYTHING!) you don't get stuck with crap. SO if your not familiar with the music at FYE DON'T PURCHASE IT! Don't take the risk, make 100% sure you are going to love the music before you even think, "oh thats cool maybe I will try it out" guess what! the manager will come out and give you some BS line like read the receipt, and then offer you a BUCK on a brand new 2 day old CD. VERY UPSETTING. From now on I'm going to shop online and do my research before I even risk buying music. If this is a NORM, this is why the CD industry is going down the tube with BS laws like this that if you buy something and want to try out a new artist you never heard of, if he sucks, your stuck with his BS for life! oh you can always get 1.25 in store credit and waste like money if you want, to try something out. Sorry FYE and whatever CD company sells cd's, This is the first time I TRIED something and wanted to return it, and this is very dissatifieng and left a very bad taste in my mouth. I dunno about other stuff but anything else you don't like you can take back and say "that crap was a dud I want my money back" but apparently with music YOU CAN'T! what a joke. artists just want there money and know what I ain't paying anymore Till I've heard EVERY SINGLE SONG on the CD FIRST! Buyer beware, If you want to support your musicians and buy there music, be sure of what your getting because FYE will stick it to you and then treat you like a peice of dirt and do nothing for you, and then make you feel stupid and read a receipt stating there company policy! SORRY but when I go out to eat I don't even worry about the label saying FOOD MAY GIVE YOU FOOD POISIONING, or when I buy sound equipment I don't read the receipt that says "HOPE you like the way it sounds cuase you can't return it!" OR when you buy a car "if this breaks down on you your stuck with it!" NO when you go eat if your not happy with it, guess what REFUND! Sound equipment if it's not exactly what you wanted guess what REFUND!, car that breaks down GUESS WHAT REFUND or REPAIR for FREE!............... apparently either FYE or the music industry has no common sense, which is #1 why I won't be shopping at FYE anymore and #2 will NEVER give a artist I don't know a chance! Becuase right now I'm stuck with music I wouldn't even give away as a gift, I mines as well throw that Wanna be music down the trash where it belongs!
     
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Posted by unhappy999 on 2011-01-02:
As far as I know, you can not return Music CDs, video games, or DVDs because of Copyright laws. It does not matter what store it is. This law is in place so that people do not copy the item and then return it. If the title does not play, it can be exchanged for the same title only. I'm surprised you were not aware of this policy if you have purchased items like this before.
Posted by Skye on 2011-01-02:
You cannot compare music to a car. I know you are frustrated, but just as unhappy says, people copy music and dvd's all the time, and then try to return them. Not saying this is what you did, but this is why you cannot return them for a refund.
Posted by MRM on 2011-01-02:
You could have google the song. And your free music is just one click away.
Posted by MRM on 2011-01-02:
Its not just FYE, every store will not take back CD, DVD, and Softwares since people copy them and return them.
Posted by Bet46 on 2011-02-08:
I am a former FYE employee and I do sympathize with your situation. Unfortunatly, once a cd or dvd has been opened, unless it is defective, there is nothing that we could do. Even if it was defective, we couldn't give you your money back. We could only exchange it for another copy of the exact same thing. It's a crappy return policy, but if we didn't abide by it we would be fired.
Something that might be helpful if you ever face this situation again is every FYE and many other music retailers have listening stations where you can sample every song on a cd before you buy it.
Posted by justme on 2011-07-06:
How about this FORMER FYE employee! Your company sells crap as it is. Just two days ago I bought a game and a movie from there thinking okay. BOTH sucked. Not because of my taste, the game never worked and the movie was all scrambled. I now see why more people prefer Gamestop, they sell legit merchandise, not bootleg crap that even on the shelf of FYE looks like its been opened before. On the game the tamper seals were previously broken and the game simply rewrapped in the celophane. FYE is BS! DO NOT GO THERE!
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Art of Thievery
Posted by THartmann9374 on 12/24/2009
BEAVERTON, OREGON -- FYE sells used and new DVDs higher than new DVDs at retail stores. For example, you can buy brand new Disney animation DVDs for 19.99 at most stores, but with FYE, it sells 24 to 40 dollars for used or new ones. I am not talking about Blu-Ray, but DVD!

On Saturday, December 12th, I went over to FYE to sell lots of my DVDs. Keep in mind, some DVDs were brand new which I never used for some reason. FYE offered to buy them ranging from 10 cents to dollar.

The bottom of this, I only was offered 19 dollars for 38 DVDs for store credit or 15 dollars in cash. I decided to drop this action and deal with Craiglist instead.

I bet that FYE will buy my new HBO OZ boxset (Seasons 1 to 6) for 6 dollars which it will resell at much much higher price. I only used OZ once and is in an excellent condition. In fact, I bought it for 225 dollars two years ago.

Ratatouille, a blu ray disc, is selling for 35 dollars at FYE. I can get that for 16 dollars at Costco or 24 dollars at many retail stores. It is just an example for how FYE is ripping off people with higher prices.

I am praying that FYE will be going out of the business and encouraging people not to shop there.
     
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Posted by Anonymous on 2009-12-24:
So don't buy them from FYE.
Posted by Skye on 2009-12-24:
So you want them to go out of business, because you didn't get your way?? Seems childish. Find another place that buys DVD's.

PS: Your OZ DVD set isn't new. You've used it, so it is now a technically used set.

Good luck selling your stuff on Craigslist.

Posted by Anonymous on 2009-12-24:
Don;t buy from FYE and do exactly what you said you were going to do...sell them or Craigslist. You may want to try Ebay instead. I buy and play Xbox 360 games and when Im done with them, sell them on Ebay and normally get 3/4 to almost my full money back for the games.
Posted by GenuineNerd on 2009-12-24:
I think FYE is a rip off joint. They charge higher prices on their CD's and DVD's than places such as Best Buy, Walmart, and Target. Then they offer "discounts" off their already high prices...via a preferred shopper card that you pay a $25 annual membership fee for. As for used DVD's and CD's, I can do better at The Exchange (local Cleveland chain), Half Price Books, or Buybacks than FYE. On the good side, FYE does carry a lot of obscure and hard-to-find DVD titles, in which price would be no object if it's something you've been looking for. Except for hard-to-find stuff, avoid FYE.
Posted by Ytropious on 2009-12-24:
I love the exchange too. I sell my stuff on ebay though. Most places buying used ipods were offering around 60 bucks. Sold it on ebay for 2x as much.
Posted by Ytropious on 2009-12-24:
Oh and yeah, FYE DVDs are way overpriced. Sometimes they have good sales on headphones though, and they have video game merchandise that I can't find certain other places. Hubby bought some NES controller air fresheners for 3 bucks there.
Posted by Anonymous on 2009-12-24:
They are typically a mall store, so you are paying higher prices. This isn't news. FYE does have a great selection of specialized stuff, like gold CDs, hard to find stuff, and their staff is very well trained. I used to buy high end stuff there when I dated an audiophile. Now, I do Target, Best Buy or Half.com. I agree with the poster who said try Ebay. It's a better bet. Half.com is, as well (they are Ebay based)
Posted by weavergirl on 2011-01-08:
When you compare FYE prices to Walmart, Best Buy and Target, you need to keep in mind they make all of their profits from cds and dvds. Box stores can afford to lower their prices on these items when they sell big ticket items like tvs, computers, etc.
Posted by Ytropious on 2011-01-08:
LOL I thought my store was bad offering 10 cents to a dollar for used DVDs but I stand corrected, we are not the only ones!
Posted by Mark on 2013-08-30:
When I see people buying crap like DVDs and games at fye im just like ok that's like buying all your grocieries at a gas station OF COURSE IT'S GONNA COST MORE!!!! Fye is a record store!!!
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FYE In Boynton Beach, FL Mall Extremely Rude Manager
Posted by KVil32 on 03/01/2009
BOYNTON BEACH, FLORIDA -- Ok, I have never written a customer complaint on any store in my whole life. I was just so appalled today by the manager in an FYE store in Boynton Beach Mall in Florida. Here is my experience....

I have about 30-40 DVD's I do not watch, nor want. I was walking through the mall about a week ago and heard an FYE employee tell a customer they buy back your old DVD's for cash!! I thought this sounded like a great idea, so I went home, packed up all my old DVD's and planned on going back to the mall the following weekend to return them for cash!! You know how a little cash here and there can help in times like this....

Today, Sunday, March 1, 2009, I loaded the DVD's in my car and started driving towards the mall. I figured I'd better give the store a call to make sure they still were buying back used DVD's. I didn't want to get all the way there and be turned around.

A manager picked up the phone and when I asked him, his response was exactly "YES, we sure do!" re: buying back DVD's. I said, "Great, I'll be there in about 10 mins. I get to the store 10 minutes later lugging a duffel bag of DVD's. I approach the front counter where a male employee asks if he can help me. I said, "Hi, I have some DVD's I'm hoping you can look through so you can buy them back." His response...."No, we just bought back a few video games and we have no more money left".

I said, well sir, I JUST called here 10 minutes ago to MAKE SURE, before hand, that you would buy back my DVD's. I drove all the way here, and lugged this huge bag of DVD's through the mall because someone told me on the phone that they did buy them back." So he goes to get the manager (the one who answered my phone call). The manager says, "NOPE, just bought some video games and ran out of money. You asked me on the phone if we bought back DVD's, which I replied, We sure do!!, but you never asked on the phone if we had cash to buy them back!!!!"
I was absolutely STUNNED at this managers reply. The manager of a retail store is supposed to EXCEL at customer service and make the customer feel comfortable and take care of their needs to the best of their abilities.

I think this man was very smart with his remarks, also very sarcastic. I finally spoke up, "Sir, I'm sorry I don't know your exact FYE policy, I just called you and you told me you would buy them back...i didn't know I then had to ask if you would for cash." So the man said, come over here and ill give you store credit. I did not want store credit so I politely asked the manager when I should come back, later on in the afternoon? or later on in the week? All I wanted to know is when they would have cash buy backs.

The manager replied. "I don't know. Come back when we have cash." I thought that was so incredibly rude to say to someone instead of apologizing and telling me a better time to come back. I knew that I was going to have to come back, I was not too upset about that fact. I was so upset because the manager, instead of apologizing and telling me a better time to come back, was rude and sarcastic to a customer who never sold back their DVD's before and didn't know the policy.
That man had a very feminine voice and was probably lived a very miserable life. I will never shop at that FYE again. I will tell my family, friends, and employees to make sure they never use the FYE in Boynton Beach Mall
Tomorrow, I am going to the FYE at the Boca Raton mall. I am anxious to see how the employees and manager treat me there. Hopefully, I have a much better experience.
     
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Posted by Anonymous on 2009-03-01:
The "feminine voice" comment was uncalled for, but other than that, it sounds like you have a valid complaint. I don't know what FYE is, but I'll assume they have a corporate head office. Give them a call and let them know about your experience - telling someone on the phone that they "sure do" buy DVDs without mentioning that they don't have the cash on hand to do so that day is not acceptable customer service.
Posted by Anonymous on 2009-03-01:
Yep, no need to throw out a jab at the manager, you have a valid complaint w/o making it personal like that.
Posted by hello dolly on 2009-03-01:
I do not think it is appropriate for any employee to provide information over the phone as to how much money is in the store at any point in time. Unfortunately with the times we live in you are just inviting trouble.

As for the manager telling you when they would have the money to buy back in cash since i dont live in that area and know the store I don't know how much business they do daily - But I don't know how the manager could possibly know when he would have the money in the register for the volume you were looking to cash in.
Posted by Justusryan on 2009-03-01:
To me, you're not even a customer. You're not buying anything, you're selling something.
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Poor customer service, and nowhere to e-mail FYE a complaint?
Posted by Jim Steele on 11/11/2008
KING OF PRUSSIA PLAZA, PENNSYLVANIA -- Today I went to FYE to unload some old CDS and DVDs that I had dug out of my garage. I'm heading overseas shortly, and figured that I'd try to get a few bucks back on them immediately, rather than go through Craig's List or eBay.

The FYE I went to was in King of Prussia, PA, the largest mall on the east coast. I went in, and the employee behind the desk didn't greet me. I said, "Could I trade these in?" to which he responded, "No."

Let me make it clear that I can take a joke. His demeanor was such, though, that I thought he may have been serious; at no point afterwards did he laugh, grin, or do anything that would indicate that he was a nice guy. If I hadn't been CERTAIN that FYE accepts trade-ins I would have turned around and walked away. But I stayed, and he began to process the order.

As I'm sure they do with everyone, he proceeded to open each DVD and CD case to check to see if it was damaged. The first one he checked apparently wasn't up to standard, but he didn't tell me that. Instead, he kind of tossed it like a frisbee in my direction, managing to keep it on the counter between us. I stil wasn't sure if he was giving it back to me or not--he didn't say anything--but I started to get the message when he put the next CD in a new pile closer to him.

By the end of the transaction, I had a CD and two DVDs in "my" pile, and he had the rest in "his." I think he didn't accept one of the DVDs because it still had a Blockbuster tag on it (I must've forgotten to take it back years ago and didn't notice the label before bringing it in), but that is only speculation, though, since he still wouldn't say anything. I'm also left to presume that he didn't accept my Violent Femmes CD because it was really old, because I know it's still in perfect condition. He didn't tell me.

Finally, he asked me if I wanted cash or credit. After I took the cash, he didn't say goodbye or anything. I didn't expect him to, by that point.

With eBay, iTunes, and other ways of buying music, I would THINK that retail stores like this would try to put their best foot forward to try to keep customers. And while I realize that the guy who handled my transaction was only an employee, it would be nice if FYE had an easy way of sending them feedback through their website; yet, that isn't the case. So forget it, FYE. I didn't do much business with you over the past few years because of all the new alternatives to buying music, but today's events have solidified me as a non-consumer for the rest of my life.
     
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Posted by madconsumer on 2008-11-11:
i never knew one could trade in old cd's and dvd's.
Posted by GenuineNerd on 2008-11-11:
There are many places that buy and sell used CD's and DVD's...a few include Half Price Books, Buyback$ (formerly CD Warehouse), and many locally-owned music/movie chains (including the Exchange chain in NE Ohio). FYE is not the only place that allows you to trade or sell your unwanted CD's or DVD's. And the locally-owned places might give you more money than FYE.
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My Child Not Being Able to Use the Bathroom at FYE
Posted by Mortgage Man NJ on 04/21/2007
RIVER EDGE, NEW JERSEY -- This email was sent to John Sullivan, CFO of FYE:
__________________
Mr. Sullivan,

As EVP, Treasurer and CFO of a major corporation I am sure you would like to know that the employees of your various entities are treating your customers with the highest level of customer service possible. I am writing to you about my experience at your FYE Store # 572 located at 91 Route 4 East in River Edge, NJ. Just so that you know this is not some imagined experience, the timestamp on the receipt is 4:29PM ET, transaction # 66439, store # 00572, register 001

At 4:15PM or so my wife and I along with our 8 year old and 8 month old boys walked into your store to buy 2 music DVDs to give as a birthday gift to a family member. As does happen from time to time, our oldest needed to use the bathroom. My wife turned kindly to one of your customer service representatives who worked on the floor of your store and asked "is there a rest room he can use?" The woman replied "No, we do not have a bathroom." I was out of earshot from this conversation and my wife told me what had happened. Obviously being a public store I found this rather difficult to believe, so I went up to the same individual and this is pretty much the conversation I had with her:

Me: "Hi, I was wondering if my son could use the bathroom, he really needs to go"
Her: "No, we have no bathroom here."
Me: "Wait a minute, you mean to tell me there is no bathroom in this ENTIRE store?"
Her: "That's right, no bathroom here --- you can go use the one next door at Ethan Allan Furniture."
Me: "OK, that is fine -- but I have one question: if you need to go to the bathroom during the day what do you do?"
Her: "We all live nearby so we just go home" (BTW, I am not kidding about this -- she actually said this)
Me: "Ummm, you really expect me to believe that?"
Her: "It is not my job to care about what you believe or not -- there is no bathroom for you to use"

OK, fine. Obviously I am pissed off at having a conversation with someone who seems to think I have the intelligence of a twig, so I go up to the front register to buy my DVD's. The guy rings me up and next to him is the store manager. So, I ask her the same thing (and keep in mind the woman I had the conversation previously with was about 10 feet away):

Me: "Look, you cannot tell me there is no bathroom in this store"
Manager: "Yes, there is a bathroom in the back but it is next to our inventory so as a policy we do not let anyone back there because of the possibility of theft"
Me: "Oh, so in other words your employee flat out just lied to me"

Before another word is spoken, she manages to come toward the desk and interrupts with:

Her: "Look, this is what we are told to tell people"
Me: "So, you are comfortable with just lying to people? All you needed to tell me was the truth and we would have been fine with it"
Her: "Like I said, there is no bathroom for you to use"
Me: "No, what you said was there was no bathroom in the entire store. Why would you lie to me about something so trivial?"
Her: "I don't have time to argue with you"

Back to the store manager at the front desk

Manager: "We do not like to tell people about the bathroom being in back"
Me: "Why?"
Manager: "I really don't know - but I apologize for misleading you"
Me: "Look, I have no problem with not having a bathroom being available -- I just have a problem with your employee's BS attitude -- and why are you apologizing since it was her (pointing to the woman) who cannot seem to tell me the truth about something as simple as whether there is a bathroom in the store"

It is then that the cashier now chimes in -- "You know, we do not have to sell these items to you since you are cursing", to which I replied "Really, and what WILL I ever do with myself if I do not buy these items?"

Now, I 100% admit to saying the above statement -- and I also admit to telling the first woman that lying in front of my children is a wonderful power of example for her to display and that if it were a measuring stick for parenting capabilites that she would be a lock for Mother of the Year -- I guess my frustration was just at a point where I had to say something.

My whole point of contacting you is this --- I do not like to be lied to, and I certainly do not like that when my child needs to use the bathroom that he is told he cannot and that we need to go to another store next door to use it. With all of the security and theft prevention in today's society, what exactly did she think we would do back there? I was in shorts and a polo shirt -- it is not like I could stuff DVD's in my pants and walk out without being noticed!

I run a division of a mortgage company, and I am appalled at the level of service I received at your company. And just to let you know -- aside from never having any reason to go into your store again I wanted to make you aware of the fact that I give out gift certificates each year to clients, employees, etc for various things as a thank you and/or token of appreciation. Usually this is about 100-150 people at an average of $100 each. I am sure if you do the math you can figure out that this equates to $10,000-$15,000 that will 100% not even come close to being within 20 miles of your store.........ever.

I am being kind when I say your employee service levels have a lot of room for improvement.

Sincerely,

DP
     
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Posted by spiderman2 on 2007-04-21:
So they guy didn't tell you the truth. Talk about making a mountain out of a molehill though. Store are not required to have a public restroom. It is a courtesy not an entitlement. Our restroom is also in the back, with stock and employee's personal possessions in the anteroom. Last time we let someone use the bathroom they pooped all over the toliet and the floor. FYE cannot be the only store in town. If you didn't like their policy, you have the right to go somewhere else and make your purchases.
Posted by Anonymous on 2007-04-21:
Whose the eight year old here you or your son, because you acted like the eight year old here. If you can swear at at total stranger like that I wonder how you deal with your wife and son I sure do feel sorry for them having to put up with you. I am sure that once you take a class in anger management the manager will welcome you back to your store. Also I am sure that the reason that the cashier talked to you like you have an Iq of a twig was because that is what you were showing her. You were showing her that you do have the IQ of a twig by your behaviour.
Posted by DebtorBasher on 2007-04-21:
This is the second complaint tonight...about a child having to use the bathroom in a store where none is available for pubic use...when I was a child, my Mother always made sure we used the bathroom before leaving the house...even when I'd tell her I didn't have to use it, she would say, "Well, go in there and try, because there isn't anywhere to go once we're out"...so I did...and I did!
Posted by Anonymous on 2007-04-21:
Ghostbuster - He should have taken his kid to the washroom at Dollar General, we know for sure that they let customers use their washroom. Anyways he and mjustasteph, should meet, I am sure they can work together on making employee washrooms available to children. :D
Posted by Anonymous on 2007-04-21:
debotbasher - One thing I noticed when my kids were young that no matter how many times they went at home they had to go really badly when they went out. I guess they have short bladders, anyways you may tell them to try to go because there isn't anywhere to go, but no matter what some kids still have to go and at the worst times possible, like when you are on vacation in a strange city on the middle of a highway and have to search quickly for a washroom because your seven year old tells you that he has to pee really badly.
Posted by Anonymous on 2007-04-21:
The person should not have lied to you, but sounds like you did not handle the situation properly. There is no need to get rude to other's they are human beings too. Try to remember that. The cashier was only following strict orders from the manager, so it is her the manager that should give you an apology because she probably instructed the cashier to lie. Either way none of you (cashier, or yourself) acted mature.
Posted by DebtorBasher on 2007-04-22:
Mr. Mafia..I agree..and it also depends on how long they are out shopping or whatever they're doing..there is a difference if they go at home then shop for an hour...or if they are out for four or five hours, they do have little bladders...But, I guess my point is to at least try and get them to go first...A friend of mine had five little ones and she would just say, "come on let's go"...and take them...as soon as we'd get out there, the three year old had to pee....ok...no one else had to...until a half hour later, the five year old had to pee...with five kids, I was glad her two youngest wore diapers! LOL..and we just spent the time looking for bathrooms from on place to the next.
Posted by spiderman2 on 2007-04-22:
When my kids have to go and we are out, we just quickly look for a place that has a public restroom. They are plenty of those places around. I have tried to get my boys to not wait until they can't hold it anymore to announce that they have to go.
Posted by Ponie on 2007-04-22:
I'm really underwhelmed by your important 'position.' I feel positive FYE will go out of business because you won't give out gift certificates for their merchandise. Enroll in some anger management classes. They'll do you a lot of good in dealing with the public especially those you feel are below your lofty position. While you were having this intelligent(?) conversation, did your kid pee his pants? If he had to use the bathroom immediately, why did you argue with the personnel rather than try to find one? If someone gave me a gift certificate from FYE, I'd either pass it along to someone else or toss it, I have so little use for what the offer. I'm sure the moment Mr. Sullivan's assistant read your tirade, s/he hit the 'Delete' button and it never got to him. Although I suppose they may have stand alone stores, I've always seen FYE outlets in shoping malls. All malls have public restrooms.
Posted by fazie on 2007-04-22:
in Florida if a store sells anything to eat or drink then the have to have a public restroom....
Posted by Slimjim on 2007-04-22:
In all fairness, you already started debating in your letter about the bathroom being next to stock and you wearing shorts and with todays security, etc., so clearly you would have made an argument in the store if they told you the truth anyway. That's why they just say, no bathroom in store. Obviously they already have dealt with those that won't accept the truth, figuring this excuse is too hard to debate. Alas, you came along and proved them wrong. Damned if you do, damned if you don't.
Posted by Extended Warranty on 2007-04-22:
While reading the story I waited and waited, until I got to what I expected. "I run a division of a mortgage company". I can't stand people like you who are in a "high position" so feel the need to nitpick at ANYTHING they don't like about other companies.

I'm wondering just how badly your son had to use the restroom. Instead of simply going next door, you decided to argue with the cashier and manager.
Posted by Justusryan on 2007-04-22:
He runs a "division" all right- the division of custodial services. This guy is the biggest ass I have ever read a complaint from on here, that includes my comments! Of course we will never here from this d-bag again. Thank God for small favors......
Posted by Anonymous on 2007-04-22:
You gotta admit, people like Mr. High & Mighty here are good for a laugh!

Why do I get the feeling that this email will either end up in the CEO's garbage, or lining the bottom of his pet bird's cage if he has one?
Posted by Anonymous on 2007-04-22:
Mortgage Man NJ is just pissed because his crappy sub prime mortgage business is in the toilet (get it, toilet) right now like most all mortgage business's. He is venting his anger because the gravy train on sub prime mortgages has dried up and his paycheck has all but disappeared. He and Alec Baldwin should get a two for one discount at a anger management class. LOL... And what's with all the titles and labels? That will get you a lot of support around here.
Posted by Anonymous on 2007-04-22:
You are right miantani75 some people are not meant to be parents, ghostbuster's story does not surprise me one bit. When I worked as security, I have witnessed some of the worst parents there were cases where parents put their children's lives at risk just to make some money. Like a case where a parent asked a parent to climb a ladder and than pushed him off the ladder claiming he fell, well that parent was too dumb to realise that there were camera's that showed the child being pushed off a ladder. There was even a case where an area was marked off because of a a soap spill, the customers were instructed to be cautious, well this mother ordered her kid to run across the soap spill(and you know how these are slippery). The employee's told her that her child was not allowed to do that. She told them to mind her own business and not to interfere ofcourse the child fell and got hurt. Well there were several witnesses that saw her put her child in danger on purpose and they testified against her and she lost. There was even a case where a couple were trying to put their unborn baby in danger to make money off a store. It's really disturbing that someone would put their child at risk like that just to make a quick buck. Especially since they probably would spend the settlement on themselves and not their children who got them the settlement because their parents put their lives in danger. If you are going to make a quick buck for something like this put yourself in danger not your child. Some parents these days.

I even had to arrest a parent that told her child (age 9) to steal something from her, when the child refused because it was wrong she threatened to smack the child across the face. The child stole because he did not want his mom to get mad. Then again she went to the checkouts and tried to cheat the cashier. Her child knew what was going on and told her that not everything that was on the belt was charged for because she asked to cancel a few items.(these were not including the item she forced her child to steal. She slapped the child, she also tried to get a bag from other cashiers. When she could not she belittled the child. When she was arrested (for the item her child had stolen) she tried to blame it all on the child. I told her I heard the whole conversation, (also what was stolen was of no interest to a child she then continued to blame the child because he could not steal right. Well she was charged herself with theft and assault on a minor.
Posted by Anonymous on 2007-04-22:
Oh sorry this comment was supposed to be put here.http://www.my3cents.com/showReview.cgi?id=21244
I got missed up with the two washroom posts, but it's funny about how two people had this random out of the blue topic at the same time.
Posted by romac on 2007-04-22:
Evebn if they had a restroom , they do not have a public restroom . We do not let customers use our restroom . The general public does not respect nor do they know how to clean up after themself .
Posted by Mortgage Man NJ on 2007-04-23:
This is ridiculous. The whole basis of the argument is not whethere the person works for a mortgage company, what his or her title is, or the perceived "anger management" needed (which is insane). The point is this -- the individual lied to the customer about something as simple as using a bathroom. How you can determine whether this person is a good or bad parent based on the facts presented in the post is beyond reproach. And BTW -- any parent who has children knows that they can insist 10 times in a row that they do not need to use the restroom, yet 5 seconds into the store they inevitably need to go. Give me a break. And whatever happened to the thought of the employee using their head and simply saying that the restroom is not for public use but, since it is your child, I would be more than happy to walk you back there and then walk you back to the front of the store.

So simple -- and a lot better than lying in my opinion
Posted by Justusryan on 2007-04-23:
Who in the hell's business is it of your's whether or not this employee is a good or bad parent. Is that on the loan application now? And what is with your wife "kindly turning" how do you kindly turn?
Posted by Anonymous on 2007-04-23:
This is a stupid complaint.If the clerk said "No Bathroom" leave it at that and go elsewhere...GEEZ
Posted by Mortgage Man NJ on 2007-04-23:
Justus -- read the response post. I was responding to another poster, not addressing whether the employee was a good or bad parent. And "leave it that and go elsewhere" -- we did go elsewhere (next door).

Would be interesting to see if people would be so defensive about the employee's position if it were their child that really had to go to the restroom and THEY were the ones being lied to. Oh, and by the way -- this is a free-standing store so it was not in a mall. And Superbowl -- I have never done a subprime mortgage in my life -- but nice try. And my "crappy paycheck" is probably more in a month than you make in a year, so if you are that insecure with yourself that you need to knock other people's professions then I hope you had fun.

I originally posted here to just make people aware of the service I received at this location - was not looking for opinions, subjective interpretations, or any type of "great job" or "you are an idiot" type of comments. I guess my grandfather was right -- never argue with drunk or stupid people.



Posted by Justusryan on 2007-04-23:
People that make real money don't brag about their jobs or how much they make. My Grandfather was right, mortgage men from New Jersey are retards.
Posted by Anonymous on 2007-04-24:
Mortgage Man NJ - So you think it is normal for you to embarass your wife and son by acting like an eight year old. You think it is normal for you to make such a big scene and get kicked out of the store. Honestly if you can be this much of a jerk with total strangers than I would hate to see how you would react to your family and friends when something does not go your way. If you can swear so much that they need to kick you out of a store than you need councelling and anger management.
Posted by Anonymous on 2007-04-24:
Mortgage Man NJ - So you like to brag about how much you make, do you. You like to rub it in. I bet that you told the cashier how much money you make and who you are messing with. You are probably a rich snob that expects everyone to treat him him nicely because he makes lots of money yet you can treat people badly because you earned it by making more money than them. I bet that is what this is all about. Your son did not need to go that bad you can argue for minutes about who is right. Also if your grandfather was right in you should never argue with stupid people than the manager and employee should never have argued with you because you are stupid.
Posted by rhondam718732 on 2007-04-24:
Get real. I worked at a popular shoe store back in highschool and way back in the stockroom we had a bathroom. Since it was only women who worked there...sometimes only 1 at a time, and since our vault, and inventory were on the way to the bathroom...we too were told to deny access to people. Why would most little strip mall stores want public parading thru their inventory rooms and using their bathrooms that were NOT set up for them to use? And why would a group of young women want a man hanging around the back of our stockroom using the bathroom? It's understandable for the worker to tell you there was not a bathroom. Most stores and the employees don't want to be rude by telling someone "no." I find it VERY ODD how you kept asking and pushing the fact. WHO does that? You couldn't have walked away once your wife told you there wasn't one??
Posted by Noneill on 2007-04-24:
I have never understood why some people must make an argument out of small stuff. Yeah the employee lied. Obviously the policy is "no public restrooms" regardless of how it was worded. Choosing to use curse words shows a bad example to the kids and got you no where. Next time you feel the need to curse at a customer service individual, take a deep breath and tell yourself it is not that important.
Posted by Mortgage Man NJ on 2007-04-24:
Nice job Ghostbuster. A couple of points if I may:

a) My wife took my son next door while I had this discussion with the employees -- why are you presuming we kept our son waiting in the store, and do you really think I would make my son (or anyone for that matter) wait while I am discussing this with the inidivudals mentioned previously?
b) Rich or poor is not even remotely the issue here. I expect to be treated just like anyone else -- which includes people telling me the truth. How difficult is this for you or anyone else to understand?
c) Who said I was kicked out of the store? I ended up paying for the DVDs and let them know that I was not happy with what happened and that I will probably not be back -- no one got kicked out. And my son and wife were LONG gone prior to this whole incident happening. You need to get your facts straight. Then again, for someone as brilliant as you must coupled with the fact that you were not even there when this happened, you seem to know exactly what went on and have all the answers. Who knew I was in the presence of greatness....?
c) I have no problem with people agreeing or disagreeing with me -- but calling me stupid because you disagree with me doesn't seem too logical or well thought out
d) You spelled "counseling" wrong -- just figured I'd let you know this way we can finally put to bed the myth that stupid people such as myself can't spell
e) The intention was never to "brag" about how much I make. It has absolutely no bearing on the facts of what happened that day. Someone started blasting me about my business and the type of business I do (which, by the way was 100% wrong and I still do not even know why it was brought up at all)

You (not me) have turned this into a money issue. I don't care if I was unemployed -- if someone lies to me that is simply unacceptable. And truthfully, for you or anyone else to have a "that's OK" attitude about it is rather perplexing.

Just so that you do know that I do not feel I am bulletproof here, I will agree with you and the other individuals who have mentioned the cursing part of it -- I was so ridiculously frustrated at that point and I just kind of let the BS word go -- I was not yelling at the person at all, and that's all it was. That being said, I 100% agree that I was wrong in saying it to the employee as there should have been a more mature way of handling my frustration at the time. We all slip once in a while, and that was my time. One point to mention -- not that it makes it right whatsoever, but the cursing did not occur until after my wife and children were out of the store going to the bathroom at Ethan Allen. Does not get me off the hook at all, but just wanted to clarify that point to everyone.

This is my last post here -- like I said originally I was not looking for people to start taking inventory of my income, my job, and my perceived stupidity level. All I was looking to do was find an outlet where I can post my experience that happened that day.....period.
Posted by Anonymous on 2007-04-24:
You do realise that you made a total loser of yourself over something small don't you. Also the cashier told you that they do not have to sell you anything if you are swearing and she is right. If you expect other's to treat you nicely than you should treat them nicely. Also you are the one that bragged about how much money you make. You told Superbowl that you probably make more in a month than she does in a year.. You obviously think you are better than him to post such a comment. I really feel sorry for your wife and son having to live with you. You think you are better than everyone else here don't you. Well since you like to flash your money and tell everyone just how much more you make in a month than they do in a year than well go pay a shrink for anger management classes. You can certainly afford it. I am glad your wife and son were not with you at the time. They would be embarassed by your childish behaviour. Seriously taking anger management classes would help you a great deal.
Posted by imjustasteph on 2007-04-25:
I cannot stand to be lied to. I think the employee was way out of line. I also cannot stand to be treated like an idiot. I cannot believe you bought anything from them after that!

We had a similar incident in Family Dollar (only my son is THREE and can hardly be told to 'hold it'!!) and I left my cart right there in the store, with all the items I had planned to purchase, and walked out. I have not been back in since.
Posted by Anonymous on 2007-04-25:
mortgage - You are right you should not have been lied to. They should been honest and said that there was a washroom in the store and it was only for employees. But you handled the situation wrong. It's great that you admitted that you handled the situation wrong by swearing. Everyone at one time or another has other things on their mind and sometimes act in a way that they would not normally act. If your outburst was a once in a while thing, fine we all get angry and rethink the situation over and realise that what we did was wrong. However if this happens often maybe you need to go back to the situation in your mind and see what set you off and try to work on ways around it. If you need help dealing with your outbursts than get it. Right now I am assuming that this just a once in a while outburst and this does not happen often. Also people are right you do seem to be bragging about how much money you make. That comment to superbowl about making in a month than he makes in a whole year was uncalled for and should not have been posted. People who need to mention how much they make to impress others usually think highly of themselves because they make more money.
Posted by Anonymous on 2007-04-25:
imjuststeph - It's not about being lied to it's about how Mortgage man handled the situation that people are commenting on. I am sure that if Mortgage Man reacted better that he would find more people on his side. True Mortgage Man was lied to, true the employee was out of line. However Mortgage man was out of line as well. When your son was not allowed to use the washroom you handled the situation properly. Mortgage man did not.
Posted by Mortgage Man NJ on 2007-04-25:
MrMafia -- thank you for your comments. I truly do appreciate the info and you nailed a few points that I truly had not thought of. Just a couple of things to clarify:

1. Everyone is mentioning the "bragging about the money you make" comment. If you read the post, I never once at anytime mentioned my income at any point in my original post. The only time I brought it up in any context at all was when the person named "Superbow" wrote the following:

"Mortgage Man NJ is just pissed because his crappy sub prime mortgage business is in the toilet (get it, toilet) right now like most all mortgage business's. He is venting his anger because the gravy train on sub prime mortgages has dried up and his paycheck has all but disappeared".

Granted, I probably should have taken an easier and softer position in my response but I am not the one who even brought up income at all. I was just defending myself, but in retrospect I ended up taking the bait, and now I am paying the price with everyone preceiving me as superficial and money-driven. I am not, but then again if people want to focus on that perspective then there really is nothing I can do to change that.

b) No one knows me here, but I am truly a very passive laid-back person. I never raise my voice to anyone (children, my employees, family, friends, etc) -- and even in the situation that occured at FYE I never got overheated with the tone of my voice. Disagreement and anger are two different situations, agreed?

What I 100% agreed with was mjustasteph -- I should have put down the DVDs and left. It is somewhat amusing however that everyone thinks I was being condescending, arrogant or angry toward the employees at the store, and it could not be any further from the truth.

I very rarely argue with my wife, let alone employees of stores or businesses. Now, if everyone will excuse me this money-hungry, self-centered individual has to get back to work.

I wish all of you good thoughts (yes, even the ones who pummeled me) -- and I appreciate the comments both for me and against me. Not me not anyone else always gets it right -- that is the beauty of being able to start ovr each day.


Posted by Anonymous on 2007-04-25:
I thought you said you were not going to reply anymore
Posted by Anonymous on 2007-04-25:
imjuststeph - Maybe he was treated like an idiot, but he acted like one what do you expect.
Posted by Mortgage Man NJ on 2007-04-25:
I'm just here to annoy you Ghostbuster -- you know, since I need anger-management classes who better than you to straighten me out. So far you have called me an idiot or stupid in virtually every post.

And it is ME who needs the anger management......:)

Yes, the utter GALL of me to insist on using the bathroom there for my child.....what WAS I thinking???!!!! Thank you for showing me the error of my ways. And just remember Ghost, when you have children (if you do not already) do not ever ask to use their restroom, regardless of whether they cannot hold it in or if they are going to puke on the floor. I mean, policy is policy, right?

Sheesh....
Posted by Anonymous on 2007-04-25:
So mortgage let me get this straight, it is all right for you to go around cursing at other's and not other's. What makes you think you are so special, yes if you do get angry enough to swear and look foolish than you do need anger management. I bet you only swear at women. Well des it make you feel like a "big man" when you swear at women/ I bet it does. I don't swear at people for something small like this but you do. So who really needs anger management. Also I thought you would not make any more replies like you said you would. I guess your anger is eating you up and making you reply. There was another washroom for your son to use so why make a big deal over something so small. You still are.
Posted by Anonymous on 2007-04-25:
looks to me like the manager needed to wash your mouth out with soap and make you sit in the time out chair.
Posted by Anonymous on 2007-04-26:
Mortgage Man, when the employees have to keep cleaning up disgusting messes day after day after letting customers use the bathrooms, they learn to say no very quickly.
Posted by Anonymous on 2007-04-26:
Also mortgage man if you can't watch your little potty mouth, than can you really keep the potty clean.
Posted by imjustasteph on 2007-04-26:
Mr Mafia- my point is, being lied to MIGHT make me mad enough to act inappropriately too, especially if the lying was coupled with treating me like an idiot.

Ghostbuster- I won't debate whether he acted like one- it does sound like he lost his cool. But he was treated like an idiot FIRST, when that girl told him the outrageous story about going home to use the restroom.

I don't argue that there was an overreaction. Can everyone else here say they've never overreacted? To anything?
Posted by Anonymous on 2007-04-26:
imjustassteph - How do you know he did not act like an idiot first, than Mr. High and Mighty will not admit it.
Posted by Anonymous on 2007-04-26:
iamjustasteph - Is that really the message that you want to send to your children. That when someone lies to you and treats you badly that it is all right to use profanity. They learn by example and I sure do hope that you would be able to handle this in a better way than how Mortgage Man NJ handled this. You can act inappropriately if you want to but just remember your children pick up what they see you doing rather than by what you tell them what is right or wrong. Getting upset and telling them that you are not happy of them lying is one thing, but using profanity is another. However Mortgage Man admited that he acted like a inappropriately so he knew that he was wrong. I just hope that if you come across a situation like this that you can handle it in a more mature fashion than Mortgage Man did. If your child used profanity to their classmates because their classmates was being a jerk would you accept that reason?
Posted by Anonymous on 2007-04-26:
guys - Maybe we are being to hard on him. Maybe Mortgage Man has a reason to act this way, maybe someone forgot to put apple juice in his sippy cup this morning or he forgot to take his chill pills
Posted by Anonymous on 2007-04-27:
gredandforge - Or maybe someone forgot to change his diaper:D
Posted by Skye on 2007-04-30:
Wow, all this over an employee telling you a lie. So what?? They are under no obligation to provide you with a restroom, and as someone previoulsy mentioned, you would of started a song and dance about what would you want to steal from the inventory beside the restroom. So much wasted time when you could of just taken your son next door. They should of called the police on you for disorderly conduct, and for being a public nuisance. Good example for the child, cursing at them.
Posted by Mortgage Man NJ on 2007-04-30:
Sorry about being gone for so many days - those anger management classes are a lot of work.....:)

OK, just so we all have our facts straight (yet again)

a) I said BS. I never knew I would be critiqued by multiple people who have never used profanity before or ever gotten into a heightened discussion with someone in a store. I know I know -- you all have had discussions with people but you were all respectful and talked at a low volume even when you were being lied to by someone or they did something that disagreed with you.....happens every single time.
b) My children were not in the store at the time when this all occurred -- the discussion with these people happened AFTER my wife and boys were outside.
c) The point of contention here is not about not providing me with a restroom for my child to use (I would think that would be pretty obvious). Seriously, I cannot believe anyone at all thinks that is the issue.

The issue is about being truthful and honest. Did I handle the situation as well as I should have? Absolutely not -- but I am also able to admit that maybe I could have discussed my dissatisfaction with the employee(s) in a different wway. Why I am being lectured by everyone about the same point (which I have already acknowledged) is a little redundant at this point. I am also not singling out anyone who has agreed with me and said "See, I was right all along". People will agree and disagree with all sorts of facets and interpretations of what actually happened, and I truly do believe that if any of you had children in that situation that being lied to is simply unacceptable.

I may have handled it a different way if they told me the truth about the restroom and it being in back near the investntory from the start -- but then again I was not ever given that opportunity now, was I?

Posted by Anonymous on 2007-05-03:
I am glad that you are taking anger management classes, and from your newest reply it appears that they are paying off. However you still need some work, because you think that is is al right to swear when someone lies to you instead of saying something maturally such as. "I do not appreicate that your employee lied to me, If she had been honest I would not have a problem. Those classes are paying off but you still need some work at it if you think swearing at and yelling at women is okay. How do you deal with your wife when you are angry with her and disagree with her. You can use profanity, just not against someone.
Posted by Anonymous on 2007-05-10:
ghostbuster - They probably changed his diaper when he wrote this, or perhaps he was a good "boy" that took his chill pill and got apple juice in his sippy cup.
Posted by ohmygod on 2007-10-18:
You are such a moron. Stores are private business and do not HAVE to let you use THEIR bathroom. That's like me coming to your house and getting nasty with you because you wouldnt let me use your bathroom. You idiot...can't you be nice to people and have some respect. They cant let someone into their stockroom who they dont know. There is too much theft at fye's.
Posted by GenuineNerd on 2008-11-11:
FYE is typically a mall store; maybe you should have had your child use the mall's facilities....usually in the food court area and/or in the mall's major department stores. Most smaller mall stores don't allow the public to use the store's restroom, mainly due to security issues (some employees would put their coats, bags, purses, etc. in the restroom area, and if a stranger walks in, and sees a purse, briefcase, backpack, etc. back there, it's temptation to steal. Stores don't want to take that risk-and stores are not required to provide restroom facilities...not even restaurants, gas stations, or convenience stores. Once I walked into a gas station/convenience store restroom (or what is supposedly a men's restroom, since it was in a gas station building), and found that the toilet and sink were removed, and the room was being used for storage of pop and beer. An employee mistakenly left the door unlocked. The other door (what should have been the ladies' room) was locked. I assumed it was a "unisex" restroom, considering the other restroom was used for storage. I asked for a key, while explaining that I mistakenly walked into a storage room that I thought was a men's room. The clerk explained that there is no rest room-the other room is for storage also. I asked where the employees use the rest room, and was told that they used a nearby Taco Bell's facilities. I was also told that there is no law requiring businesses to provide restrooms-even for customers...I just filled up my car there.
Posted by DebtorBasher on 2008-11-11:
I know this is an old review...but I just can't help it:

ELAINE

what a dope!

uh..excuse me

umm.. I'm sorry

this is.. this is kind of embarrassing but.. there's no toilet paper over here

JANE

(from the stall on Elaine's right)

are you talking to me?

ELAINE

yeah.. I

I just forgot to check

so if you could just spare me some

JANE

no I'm sorry

ELAINE

what?

JANE

no I'm sorry, I can't spare it

ELAINE

you can't spare it??

JANE

no there's not enough to spare

ELAINE

well I don't need much, just 3 squares will do it

JANE

I'm sorry I don't have a square to spare, now if you don't mind

ELAINE

3 squares? you can't spare 3 squares??

JANE

no I don't have a square to spare, I can't spare a square

ELAINE

oh is it two-ply? cause it it's two-ply I'll take one ply, one ply, one, one

puny little ply, I'll take one measly ply

JANE

look, I don't have a square and I don't have a ply (flushing and leaving)

Elaine

no no, no no, don't don't, I beg you

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XBOX 360 Bait and Switch + Horrible Customer Service
Posted by Chevelle on 04/06/2006
TYSONS CORNER, VIRGINIA -- I had a very interesting and disappointing experience, to say the least, at a local FYE store in Tysons Corner Center, FYE #0100. A friend pre-ordered an XBOX 360 system in Sept 2005, and when time came for FYE to deliver in Holiday Season 2005, they not only failed miserably at providing the system, but also failed to provide clear policies, instructions, and requirement prior to and after the order.

In mid-December, a roller coaster of more confusion and vagueness: store manger was unwilling to cancel the order and/or refund the money, suggesting a $100 should be paid before he can refund the $50 deposit! and insisting on a two (2) game purchase he NEVER mentioned even when specifically asked about it at the time or pre-order. He then changes his statements about the unit not being available until February 2006 and on the same day promises the system will be available the next week. In the end, on December 16th, the transaction goes completely sour, the arrogant manager gets even more bumptious and bullheaded, finally kicking us out of the store when he couldn't handle a legitimate claim.

From this, we created a website and wrote a letter which was sent to FYE corp.
You can read the letter that was sent and comment on this here:
http://www.reallysux.org/forum/viewtopic.php?t=4
     
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Posted by Brenda Leah on 2006-04-07:
I hate FYE ugh. Their prices are so much higher than everyone else's. Also, I noticed you said the price of the xbox was $499.99. I got the premium system this week and mine only cost $399.99. I was just wondering if that price was because of the bundle he was trying to make your friend buy or if that was their normal price.

Anyway, I hope your friend got his system. I got mine 2 days ago at Target. It took forever for microsoft to get them back in stores!
Posted by Anonymous on 2006-04-07:
You should also be careful when you get something off the shelf at FRYs. They are notorious about taking back defective items and just putting them back on the shelf for the next unsuspecting customer.
Posted by farrellite on 2007-06-07:
Ok so I bought my daughter an mp3 player at FYE formally known as Wherehouse music yesterday. It was not very expensive only 19.99 but she's only 9 years old and it was intended to be a "starter" for her. To see how she does with it before spending more.

Anyway, I get it home and fill it with mp3's and whaddya know it doesn't work! Now I'm not trying to be a know it all or whatever but I know my way around a computer very well. I have an ipod and am very aware of different media formats and the differences between them. So when it says it only plays mp3's and wma formats I know what that means.

This dumb thing would only play about 12 of the 40 songs I put in it. Mind you those same songs played fine on my computer. It wouldn't power on or off correctly either. So I said the heck with this thing I'm taking it back!

I figured you get what you pay for is really true in some cases so I would spend a little more and exchange it for a nicer one.

Well, before I even have it out of the bag the guy starts telling me how they won't take electronics back and that I have to send it to the manufacturer for a refund or replacement. I was shocked! First of all why would I even want a replacement? It was junk also I just bought the darn thing YESTERDAY! Actually less than 24 hrs ago! And I was willing to do an exchange and spend MORE MONEY!

He tells me how the policy is written on the receipt and that if I didn't purchase the "extended" warranty on it then they can't take it back. He tells me that I need to "read the receipt to find out what to do". I told him that at the time of purchase I was NOT offered any type of extended warranty and that none of this was mentioned to me at all. If it had been I wouldn't have bought it in the first place.

I don't get this at all. This to me is bad business for many reasons.

First if a company sells a product to a customer and that product is defective why should the customer have to suffer further inconvenience by going through the whole process of sending if to the manufacturer and most likely waiting weeks for a refund or replacment? Especially in the case of a gift. My daughter is 9 and she was very disappointed.

In the past you would take it back to the store and they would send it back to the manufacturer themselves. Now they are pushing that responibility on the customer saying "we don't care if we sold you something that doesn't work talk to the poeple who made it" It seems the customer is becoming less and less important these days. Companies care more about profits than they do the level of service they are providing to their customers. I know for a fact that if I bought a pair of name brand shoes at JC Penny say Vans for example and the next day I noticed a hole due to faulty stitching they would not tell me to send them back to Vans for a refund or replacement. It's ludicrous.

Second, it seems to me that in order to make an extra buck the store trys to sell you these extended warranties and will only take electronics back if you have purchased one. Otherwise your forced to send it back to the manufacturer. To me that's crooked. Most of these "extended warranties" have tons of limitations and fine print so you have to really read, read, read them!

Third, it sends a huge "we don't give a damn about you" message to the customer that I heard loud and clear today!

Fourth, if this is going to be the policy then it should be posted in BIG LETTERS right next to the products it applies to!
I was told to "read the receipt to find the policy" but I had to PURCHASE the item to get the receipt. How ridiculous is that?!

If I had be informed before I purchased it that in the instance it's defective I would not be permitted to return it to the store I never would have taken that gamble.

In the end the manager took it back and only because I was going to be spending more money. If I would have wanted my money back I would have been out of luck. And my daughter would have been without her new mp3 player.

I am so disgusted. I will never shop there again for electronics. Ever! In fact I don't think that I will even be buying cd's from them either. Walmart is cheaper anyway.

Thankfully the new mp3 player works great and my daughter is thrilled with it but I am left feeling very disappointed at what is becoming of the retail world these days.

So just FYI ( ha ha lol ) don't buy electronics from FYE unless you are willing to send them back to the manufacturer and wait weeks for a replacement when you open them and they don't work.




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