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Gerhard's Appliances

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4 Reviews & Complaints

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Warning: Tried To Delivery Appliances Never Ordered
Posted by Ok4now on 12/29/2010
DOYLESTOWN, PENNSYLVANIA -- Having recently moved one of our first priorities was a complete kitchen makeover. After the contractors completed the work we decided on all new stainless ultra high-end appliances. Gerhards was having a sale so we went to look and get pricing. The sales person was very polite & professional. We found a few appliances of interest but being this was the first store we shopped we were not ready to commit and order. We wanted to shop & compare. The sales person explained that in order to lock in the sales price she would have to write it up. This way the price would be honored but would require no deposit or commitment from us. We agreed just so we could have the price in writing should we decide to order. Fast forward. We found a much better price at another dealer and purchased there. About two weeks later Gerhard's delivery truck pulls into our driveway with over $10k of appliances that we "ordered." Delivery was refused. Ten minutes later the sales person is calling wanting to know why I didn't accept the order. I went ballistic and gave her a real ear job. This is a horrible greedy business practice trying to force the customer to take delivery of an order that was never made so they can make a sale. Buyer beware.
     
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Posted by Anonymous on 2010-12-29:
I'd be royally ticked.
Posted by Venice09 on 2010-12-29:
Something similar happened to me the last time I bought an appliance. I went to PC Richard for the first time on the recommendation of a friend. I was doing comparison shopping and not ready to make a purchase. The salesman tried everything to get me to commit to something. I ended up leaving, but now I wonder what might have happened if I had signed anything.

Good review and warning. I hope they don't have your credit card number.
Posted by MaggieMcT on 2010-12-29:
I'd be more than ticked -- surely they wouldn't be delivering if they didn't have payment information?
Posted by ok4now on 2010-12-30:
Maggie: They did not have my C.C. info and no credit app was submitted. All they had was my address & phone on file to lock in the sale price should I decide to order. In their greedy attempt to force this sale on me had I accepted delivery they would have simply sent a bill expecting full payment. Imagine that!!
Posted by Venice09 on 2010-12-30:
I didn't realize this was your review, ok4now. The more I think about this, the harder it is to believe they delivered all of that to your house with no authorization and not even a deposit. I've never heard of anything like that before. It's crazy. Good thing you were home at the time or they might have just left it in the driveway!
Posted by ok4now on 2010-12-31:
Venice: I was shocked when I saw the truck pull into my driveway. I figured they had the wrong address. The reason I posted this review was because it is so hard to believe. True story. The dealer that I did purchase the appliances from never asked for a deposit. On the day of delivery I still had not paid for over $9K in appliances. The sales person said we'll send you a bill. How trusting is that? I then asked out of curiosity what happens if the customer doesn't pay? The sales person replied "We know where you live, we'll get our money one way or another." I mailed that check real fast!! LOL.
Posted by trmn8r on 2010-12-31:
How did the salesperson react when you informed them you never ordered the items? Just curious. Very helpful review.
Posted by ok4now on 2010-12-31:
trmn8r: The appliances were written up as a pending sale. This was done to lock in the sales price should I decide to order. The sales person then took it upon herself to schedule delivery because she was hungry for a fat commission. She just assumed that I would accept delivery. Wrong!! This is why I blasted her with an ear job for her unethical greedy business practice. Possibly this tactic has worked in the past with other customers forcing them to buy. I refused to be taken advantage of and let her know it.
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Horrible Customer Service. Avoid!
Posted by Daveveal on 07/25/2013
GLENSIDE, PENNSYLVANIA -- Oh. Where to begin? If I could select more than one category of complaint I would have many to choose from. We bought from them based on their promise of superior customer service. We have never seen them make good on that promise. At first when we puchased an approx. $2,000 Frigidaire Professional Refrigerator it was delivered with a mal-fitting freezer handle. Six months later and countless service visits later we had to keep hounding them to repair it, install a proper one, or in any other way get a handle on our freezer. At every turn we felt treated as a bother and no exceptional customer service was given to us to make us happy. EVENTUALLY we got a handle. As I said, about SIX MONTHS after delivery after CONSTANT pressure on them.

Now a year-and-a-half into our extended warranty they sold us on, our ice maker stopped working. Six repair visits later, still no ice maker. Most recently, they sent out their "top guy" Mark, who diagnosed it as a bad solenoid or something like that. He said it should take 2 weeks to order. Three weeks later, no call. I called in, and mysteriously the part had arrived that same day. We scheduled a service date (again, our 5th or 6th one!!!) and when Mark arrived he did NOT have a solenoid, what he had was a standard water filter that anyone can purchase at a Home Depot. When I asked him how this could happen, he claimed he didn't even remember being at our house 3 weeks prior. Eventually his memory started to return and he said he would have to get back to us. I calmly told him that I have had enough and that they really need to get their act together. He said he would do just that, and hung up on me, huffed to my wife and left our house.

I have spoken about a dozen times with the head of customer service, Sonja, who speaks a good game but has never delivered. Most recently I told her I wanted to speak with a Gerhard or anyone with a financial interest in this business and she said I could mail a letter but that he probably wouldn't get it. She then said, give me one more chance to make it right. Bob (I believe) who was head of service called me, I missed his call, and now have returned his call numerous times in the past 2 weeks, asking him to call me. No avail.

My wife and I have NEVER encountered such a company. We want to do everything possible to protect other consumers from making our mistake and dealing with this company. A quick check of web-based review sites will show that we are certainly not alone in this experience.

Please help us protect others!
     
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Terrible Service and Not Standing Behind Their Product
Posted by Bfox on 06/11/2012
GLENSIDE, PENNSYLVANIA -- We bought an air-conditioner from Gerhard's appliance which was broke when it was installed by a professional. Gerhard's said it was the manufacturer's problem but reluctantly sent out one of their techs without giving us a new air-conditioner. Tech agreed it was broken and sent out another air-conditioner which was also broke. Gerhard's did not want to be responsible for this and wanted to charge us for delivery of a third air-conditioner. We gave up and went to Home Depot. No communication between staff, rudeness, and not standing behind their product They wanted us to deal with the the manufacturer even though the product was broke when we got it from them.

Never going back!
     
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Posted by trmn8r on 2012-06-11:
I assume this is a window or through the wall unit. Seems to me that an appliance store would step up to bat, and send this junk back to where it came from for credit. They probably do have to absorb the loss on delivery though.
Posted by MDSasquatch on 2012-06-11:
I am a veteran and Home Depot gives me 10% all my purchases; I shop there often and have saved almost $100 on the grill, lawnmower and dehumidifier I recently purchased.
Posted by ok4now on 2012-06-12:
Bfox: Living in the same area I have also purchased from Gerhard's. It's hit or miss with these people. About two years ago I did a complete kitchen makeover. I went to their Doylestown store to price all new kitchen appliances totaling over $10K. To lock in the sales price with no commitment or C.C. deposit I had them write the order up. I wanted to shop around for a better deal. (see my review) Two weeks later without my authorization the delivery truck pulls up in my driveway with $10K of appliances. I refused delivery.

Getting back to your post it sounds like Gerhard's wants you to eat the defective A/C. This loss is their problem not yours. Stand your ground and refuse their bullying tactic.
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Gerhard's - Buyer Beware
Posted by Lisadetwiler31 on 11/25/2011
GLENSIDE, PENNSYLVANIA -- Having purchased thousands of dollars of appliances from Gerhard's for a kitchen renovation, 3 of the appliances have stopped working within two months of their being installed. The customer service people are the WORST that I have ever encountered ANYWHERE. They are unhelpful, rude and one told me that "Gerhard's just sells the appliances, they're not responsible for how they work." And, boy, did she ever mean it. Even the owners, particularly, Gerry Gerhard, is not willing to take responsibility for the goods that he sold and profited from. GO ANYWHERE ELSE TO BUY YOUR APPLIANCES - this is simply the worst vendor around.
     
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Posted by Venice09 on 2011-11-25:
I understand how you feel, but considering all the shoddy appliances on the market, it would be a hardship for the retailers to make good on all the complaints. I hope you have contacted the manufacturers of these appliances for service under the warranties.

It would be great if retailers could stand behind what they sell, but I don't blame them for holding the manufacturers responsible for their own merchandise. If a retailer gets enough complaints about any particular brand, they may decide to stop selling it, so it's good to at least them know.
Posted by ok4now on 2011-11-25:
I read your post with great interest because I just purchased a washer from them. If I'm reading this correctly after only two months all three appliances have failed? This seems highly suspect but I'll give you the benefit of the doubt. All three are still under warranty. Gerhard's has an excellent service dept that does in warranty and extended warranty work. I can't understand why they would give you a hard time for warranty work which is paid for by the manufacturer. There has to be more to this story.
Posted by Venice09 on 2011-11-26:
I read the review again and am now wondering if the appliances stopped working due to improper installation. Maybe that's why the OP is holding Gerhard's responsible?

I agree, ok4now, this does seem strange. If the appliances failed within two months, why wouldn't they be repaired under the warranties?

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