I bought a 12 cup Stainless Steel coffee maker from Gevalia in March of 2011. After using it for only 15 months, it stopped working in the middle of making a pot of coffee. The warmer even quit working then also. I contacted the company to see about getting it fixed at my expense since the warranty time had passed. The Customer Service Rep said they don't repair their coffee makers and proceeded to tell me about the same product I had but the cost would be 100 bucks plus s&h.
I have emailed them and also wrote a comment on their Facebook wall and still have gotten anywhere with them. I will save my money up and go buy myself a good coffee maker from a company that backs up their product and at least tries to keep a customer happy instead of trying to bilk them out of more money for a product that won't last longer than 15 months.
MONTVALE, VIRGINIA -- I would like to know WHY I have to keep returning coffee makers to WALMART? I have replaced my coffee maker 3 times in the past 2 months... I have to return the last just days ago. The coffee maker leaks water out the bottom every time water is added to make coffee. I love this coffee maker, but I am getting tired of waking up each morning and find water all over my kitchen counter. I pre-make the coffee each evening so it will be ready in the morning. I have even tried to wait until morning to make the coffee, but the water still leaks out of the bottom of the coffee maker. What seems to be the problem?
I have been a customer/member for well over 10 years. During that time the customer service has deteriorated to the point where it doesn't exist at all! Emails are ignored, and all calls are now diverted to Manilla; complaints aren't acted upon, and the sales representative lie as well, stating that they are the customer service reps, when they obviously are not. I intend to spend the next few weeks looking for substitute coffee I like as much. What a shame to see a good company go so bad! (And I was a totally dedicated customer!)
BRANDON, MISSISSIPPI -- I agree with the previous consumer. I bought the Gevalia K Cups because I love Gevalia coffee. The first one I used dumped coffee grinds in my cup. Thinking it was just a fluke, I tried again. Same thing. It appears that the cups are too tall for the Keurig, because the bottom of the K Cup is scrunched up which appears to make the hole in the bottom of the cup bigger, therefore allowing the coffee grounds to flow out into your coffee cup. So disappointing :(
BOSTON, MASSACHUSETTS -- Hey everyone... Just bought some boxes of Gevalia k-cups. Put one in and no water would come out. I have to hold down the lever to try to get my coffee to slowly drip out. I feel the ridges on the side may prevent the cup from doing its thing. What's up with that? It's a waste of my time in the morning when I could be doing something else while my coffee is brewing and dripping. What's the solution... Manufacturing? Help...
The WORST Customer service - They will send you coffee you didn't order and bill you for it or take it from your credit card without your approval. They will not credit your account without a fight. They won't close your account without a fight AND still send and bill you for coffee.
Great product but the customer service just KILLS it. I've read the prior comments and must agree with what I've encountered. I'm rather easy-going when it comes to set-ups like this. Just deliver the product in a timely method and I'm oblivious to anything else. I will really miss the coffee. It pained me to cancel but the lack of service and the lack of comprehension was what did it for me.
I waited for the mailman for two days, no product. I finally sent an e-mail and received a response within 2 hrs that they discontinued that product. Who does that? They didn't even try to make it right, nor contact me. BAD BUSINESS!!!