This company without a doubt has the worst customer service we've ever had the misfortune of encountering. A family member had sent a gift to my husband who was recovering from surgery, but we didn't receive it. Instead we received another item which came 2 weeks later in a box that was broken and the contents were shattered. I called the company and they said they would ship the correct item. 2 weeks later it still hadn't come so I called them again.
They said they would reship it. Ten days later it still hadn't come so now we're entering the Christmas season. I called again and was told that we needed to resend the broken items first. This was the first time anyone told us that. So in essence, they wanted me to pay postage for an item that was never ordered to begin with that I had already disposed of because the items were broken and smashed. I was so infuriated that I wrote a complaint on the company website which they ignored. I will not EVER order from this company and will be sure to tell everyone I know not to either.
DOVER, DELAWARE -- When I agreed to pay Gevalia by credit card to accept their offer of a FREE Stainless Steel Coffeemaker I was curious about a link on their site to ShopperDiscountsandRewards.com. I went to this other site to check it out. When I considered enrolling for their service, I was unaware of the wording in their "Offer and Billing Details", which I apparently agreed to, that allowed them to bill me using the "secure" credit card info I had given ONLY to Gevalia. I have since been credited for any billing charges by that company but the point remains, Gevalia gave them my credit card info under less than above-board means.
I believe this practice should be stopped. I also believe that maybe many more consumers out there who have fallen prey to this type of marketing who do not bother to complain and, therefore, are out their money. I believe this practice is WRONG! I did not want my credit card info to this other company. I would like Gevalia to explain where I gave THEM permission to pass this info on.
I bought a 12 cup Stainless Steel coffee maker from Gevalia in March of 2011. After using it for only 15 months, it stopped working in the middle of making a pot of coffee. The warmer even quit working then also. I contacted the company to see about getting it fixed at my expense since the warranty time had passed. The Customer Service Rep said they don't repair their coffee makers and proceeded to tell me about the same product I had but the cost would be 100 bucks plus s&h.
I have emailed them and also wrote a comment on their Facebook wall and still have gotten anywhere with them. I will save my money up and go buy myself a good coffee maker from a company that backs up their product and at least tries to keep a customer happy instead of trying to bilk them out of more money for a product that won't last longer than 15 months.
MONTVALE, VIRGINIA -- I would like to know WHY I have to keep returning coffee makers to WALMART? I have replaced my coffee maker 3 times in the past 2 months... I have to return the last just days ago. The coffee maker leaks water out the bottom every time water is added to make coffee. I love this coffee maker, but I am getting tired of waking up each morning and find water all over my kitchen counter. I pre-make the coffee each evening so it will be ready in the morning. I have even tried to wait until morning to make the coffee, but the water still leaks out of the bottom of the coffee maker. What seems to be the problem?
I have been a customer/member for well over 10 years. During that time the customer service has deteriorated to the point where it doesn't exist at all! Emails are ignored, and all calls are now diverted to Manilla; complaints aren't acted upon, and the sales representative lie as well, stating that they are the customer service reps, when they obviously are not. I intend to spend the next few weeks looking for substitute coffee I like as much. What a shame to see a good company go so bad! (And I was a totally dedicated customer!)
BOSTON, MASSACHUSETTS -- Hey everyone... Just bought some boxes of Gevalia k-cups. Put one in and no water would come out. I have to hold down the lever to try to get my coffee to slowly drip out. I feel the ridges on the side may prevent the cup from doing its thing. What's up with that? It's a waste of my time in the morning when I could be doing something else while my coffee is brewing and dripping. What's the solution... Manufacturing? Help...
The WORST Customer service - They will send you coffee you didn't order and bill you for it or take it from your credit card without your approval. They will not credit your account without a fight. They won't close your account without a fight AND still send and bill you for coffee.
Great product but the customer service just KILLS it. I've read the prior comments and must agree with what I've encountered. I'm rather easy-going when it comes to set-ups like this. Just deliver the product in a timely method and I'm oblivious to anything else. I will really miss the coffee. It pained me to cancel but the lack of service and the lack of comprehension was what did it for me.