MONTVALE, VIRGINIA -- I would like to know WHY I have to keep returning coffee makers to WALMART? I have replaced my coffee maker 3 times in the past 2 months... I have to return the last just days ago. The coffee maker leaks water out the bottom every time water is added to make coffee. I love this coffee maker, but I am getting tired of waking up each morning and find water all over my kitchen counter. I pre-make the coffee each evening so it will be ready in the morning. I have even tried to wait until morning to make the coffee, but the water still leaks out of the bottom of the coffee maker. What seems to be the problem?
I have been a customer/member for well over 10 years. During that time the customer service has deteriorated to the point where it doesn't exist at all! Emails are ignored, and all calls are now diverted to Manilla; complaints aren't acted upon, and the sales representative lie as well, stating that they are the customer service reps, when they obviously are not. I intend to spend the next few weeks looking for substitute coffee I like as much. What a shame to see a good company go so bad! (And I was a totally dedicated customer!)
DOVER, DELAWARE -- The Telemarketing Sales Rule prohibits telemarketers from calling a number listed on the Federal DO NOT CALL list. Gevalia Kaffe Company has violated the Telemarketing Sales Rule, the Telephone Consumer Protection Act, and the Federal DO NOT CALL list by calling my telephone number 14 times, despite the fact that my telephone number is listed on the Federal DO NOT CALL list. Further, the last ten of the 14 calls are a double violation in that they continued to call after I had asked not to be called. The Telemarketing Sales Rule prohibits telemarketers from calling a person who has asked not to get telemarketing calls.
Gevalia is an organized business that sells coffee products. Gevalia is NOT a charity. Gevalia is NOT a political organization. Gevalia is NOT a non-profit. I have NOT previously contacted Gevalia for any reason, as I do not drink coffee. I do NOT have an “existing” relationship with Gevalia. Therefore, Gevalia does not meet any of the “exemptions” listed within the Telemarketing Sales Rule.
Further, when I asked not to be called, the representative, "**," insisted on having my name and address. There is no legal reason to provide this information when asking not to be called. All you need to do is ask for your phone number to not be called. The Telemarketing Sales Rule prohibits telemarketers from failing to transmit Caller ID information. Gevalia transmitted only partial information. The phone number was clear, but the name was shown as “unavailable.”
I did a “GOOGLE” search and discovered the phone number belonged to Gevalia. I have filed a lawsuit, but I am having trouble "Serving notice." I sent a certified letter to the address shown on the website, but the certified letter was delivered to a company with a different name.
UPDATE: Thanks to the commenter for the Kraft information. I found out LL Bean had sued them, and their lawsuit is available online. From this, I found out that they are registered in Pennsylvania. So, I paid a county sheriff to serve them notice. The reason I am having to serve notice myself is because I'm using Small Claims Court (no lawyer). That's the best avenue to sue telemarketers. If you use Small Claims, you pretty much have to do the "serving" yourself, or hire someone.
Well, they "got" my notice. I got called by their attorney. My number IS on the DO NOT CALL list, I have verified that. However, I registered it in 2006 (because that is when I got the phone number), but the DO NOT CALL list says it was registered in 2003. Oh well.
Update: I got called by the attorney again. Apparently, the person who had my phone number before me had ordered from Gevalia. I got the phone number 3 months after the previous phone number holder had ordered, and Gevalia was using the "18 month we can still call you" rule. They are going to pay me $1500 based on.... they have 30 days to stop calling me after a request to not call. They exceeded the 30 days by 3 phone calls, so that is what they are basing the $1500 on. The $1500 is worth it, to me.
BRANDON, MISSISSIPPI -- I agree with the previous consumer. I bought the Gevalia K Cups because I love Gevalia coffee. The first one I used dumped coffee grinds in my cup. Thinking it was just a fluke, I tried again. Same thing. It appears that the cups are too tall for the Keurig, because the bottom of the K Cup is scrunched up which appears to make the hole in the bottom of the cup bigger, therefore allowing the coffee grounds to flow out into your coffee cup. So disappointing :(
BOSTON, MASSACHUSETTS -- Hey everyone... Just bought some boxes of Gevalia k-cups. Put one in and no water would come out. I have to hold down the lever to try to get my coffee to slowly drip out. I feel the ridges on the side may prevent the cup from doing its thing. What's up with that? It's a waste of my time in the morning when I could be doing something else while my coffee is brewing and dripping. What's the solution... Manufacturing? Help...
The WORST Customer service - They will send you coffee you didn't order and bill you for it or take it from your credit card without your approval. They will not credit your account without a fight. They won't close your account without a fight AND still send and bill you for coffee.
Great product but the customer service just KILLS it. I've read the prior comments and must agree with what I've encountered. I'm rather easy-going when it comes to set-ups like this. Just deliver the product in a timely method and I'm oblivious to anything else. I will really miss the coffee. It pained me to cancel but the lack of service and the lack of comprehension was what did it for me.
I waited for the mailman for two days, no product. I finally sent an e-mail and received a response within 2 hrs that they discontinued that product. Who does that? They didn't even try to make it right, nor contact me. BAD BUSINESS!!!