Gexa Energy

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Rip Off
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DALLAS, TEXAS -- Gexa Energy is a complete RIP OFF. The worst service EVER. I have been disconnected 2 times in 10 days. Now how can this be. I got a message from them about my service. I called and spoke to a representative on Oct 27. She told me I needed to pay $200. I did so that same day. On Nov 3rd guess what, my service was disconnected. I called to find out the problem. I was told that the bill was $279 and I needed to pay $79 to be restored. SO THEY CUT ME OFF FOR $79. WHY DIDN'T THE REP TELL ME $279!!!! I did so. I paid the $79. I had to stay in a hotel that night. That cost me $100 more bucks.

So, on Monday Nov 10th I paid another $300 because I want to pay this place completely off. Guess what, my service is OFF TODAY BECAUSE THE BILL IS $331.00. THESE PEOPLE TURNED OFF MY LIGHTS FOR $31 BUCKS. UN-BELIEVABLE!!!!!! This is the problem.... Why wasn't I told a correct amount to be paid? Why did one representative say $200.. then still cut my lights out... why did another representative tell me $79 to restore then they restore me... then I pay another $300 and they disconnect me for $31!!!! It makes NO SENSE. ITS A RIP OFF. NOW I HAVE TO PAY RE-CONNECT FEE'S.

Today I paid another $300.. Now they say I have a credit because the current bill isn't due until Nov 23. I mean can you believe this. Also, the don't offer any kind of assistance. Say your bill is due on the 20th but you cannot pay it until the 25th. If you have gotten a disconnection notice in the past 12 months there is no help for you.. NOT DISCONNECTED JUST A NOTICE IN A YEAR. I mean what is that!!!!!

Also, I have been asking them why my bill is so high. Some months my bill is like $400. I even had them come and check the meter. I thought that it was from my pool pump running for have the day. Guess what, they had me on a variable rate plan of 27 cents kwh!!!! CAN YOU IMAGINE. I called over and over and asked them this... So now I have switched to some contract for 12.9 kwh... I want to cancel them so bad... but to cancel you have to pay $250.

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Handyman22 on 01/14/2009:
I received the a bill at the highest rate for electricity from Gexa following Hurrican Ike that I have ever received. See I have spent several days researching and I do not see any reason why Gexa is not subject to gouging laws like any other retail company. In particular, Gov Perry made it clear that gouging would not be tollerated in counties declaired disasters. I live in Harris county and got gouged by Gexa. My Nov bill last year about $445. This year, same company, just under $1000. I'm so mad I decided to make it my cause. See
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Posted by on
HOUSTON, TEXAS -- I don't know where to start. In Texas you have the choice of choosing what electric providers you want and there are at least 12 or more.With the opportunty of doing that along comes unregulated rules and unfair practices. I chose GEXA ENERGY from alist of providers on a website to become my Commercial Business provider. After a couple of months I decided to go with them as my resident provider and they told me that since your a commercial customer we are going to "WAIVE" the deposit for your resident account.My apartment management informed about 30 days after I signed up with GEXA that I did not transfer my electric and that I was in violation of my lease. I called GEXA and they state that it requires deposit I explained to look at the notes and was told that I didn't need a deposit. They said thay would take care of it. GUESS WHAT! They didn't. I receive a bill from the Apartments saying I need to transfer service again. By this time I'm really mad and the hold time on the phone with this company is horrible,I have even called early in the morning and the recording says we are extremely busy please hold...instead it should say "due to the small number of call advisors available your hold time could be 30 minutes or longer" GIVE ME A BREAK....liars.I know this is long but it was a real bad mistake doing business with them.They finally hooked me up. So I moved and had outstanding bill with them so they decided to transfer the remaining balnce to my commercial account.I AM NOW ON BLOOD PRESSURE MEDICATION thanks to GEXA ENERGY. I went through the roof and filed several PUC Public utility Compliants against them. We will remove your resident balance from your commercial only for it to appear again.Long story short. I eventually cancelled the commercial account and decided to pay monthy and without notice it went to NCO Financial Collections and appears on my credit report.NO NOTICE....NOTHING,even after paying them monthly payments.Do you think they would have had the decency to send me a notice that partial payments are not accepted and we will send it to collections. I have since paid the balance to GEXA and sent the NCO Financial a verification of debt letter. All I have to say is that companies are out to ruin your credit life and they couldn't care less how they effect you.I have taken the steps to get all this behind me.There are actually more incidents of unethical behavior on there part that I did not post here but you can only imagine.BE AWARE OF GEXA ENERGY HOUSTON TEXAS AND NCO FINANCIAL.
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TXRoadTrip on 03/29/2005:
WOww Never heard of them.
Power on 04/17/2005:
I'd like to help you..please email me at
fuzzy on 12/08/2005:
Amen, Gexa customer service is horrible. They state I have an outstanding bill for 115.74 cents which I don't. I paid it through their "secure" site thought PayPal. Now I am calling them,faxing them, getting my bank to fax them, and PayPal re-issued the receipt saying I paid it and they are still not crediting me. What do I do pay it twice or get bad credit. They suck
Jena1000 on 08/08/2006:
Gexa Energy is THE WORST company I have EVER dealt with. Everything the previous poster said was true and more. I am an multi-family property manager and I would rather be whipped than to be whipped by the lack of customer service that Gexa Energy provides. I am sick of having to deal with them and now since it is computer generated only for turn ons and offs I am soooooo much happier however, if I had the power to change to a different electric provider I would. Four years is way too long to make my point of poor customer service and poor record keeping. Thank you.....I feel better now!!
leslieamclean on 08/10/2006:
I TOTALLY agree. . I HATE GEXA. They did not switch my service from my old address to my new address leaving me, my 17 month old and my 5 DAY OLD in the dark for 2 DAYS!! I sent 5 letters to them, 2 were sent certified mail, in June. I have YET to hear from them. I don't really have time to send a complaint to the PUC. I've even tried telling any news station that would listen. I HATE GEXA!!!
margarittamamma on 10/05/2006:
I have had Gexa for 2 years now and I have just gotten tired of the increasing bill. When we first got them our bill was practical but it has been going up for 2 years and this month was the last straw. I received a bill for 480.00 I don't understand how it can change so much I changed services after receiving this bill. Alway do a background check before signing up for anything!
GarlandRon50 on 06/15/2007:
My electricity provider is Garland (TX) Power and Light which is a municipality that is not part of deregulation. I don't have a choice in electricity providers, however Gexa Energy keeps calling and stating that I do have a choice. They argue with me insisting that I'm with TXU and I finally hang up. They sound like a pretty screwed up company to me!!
h2os on 07/14/2007:
I just signed with Gexa because they offered a plan that appeared significanlty better the plan that I was using. I signed up on line, despite my good credit and annual income I had to agree to a $400 deposit. Considering the savings that I thought I was going to get, I considered it worth it. I signed up, they sent me a confirmation email and letter indicating when my service would be switched. Later my first bill arrived and I almost fainted. I looked at the price/kwh and it was almost 4 cents higher than what I expected. I called Gexa and complained. They told me that I did not sign up for the 12 month contractual locked in rate, but that I signed up for Gexa Green which is the most expensive per KWH. I tried to reason with them and explain that I would not sign up for a new plan that was higher than my old plan. They told me that because it was not their error then I would have to pay the bill, but they could switch me to the other plan if I would like. However, it would take up to two billing cycles for that to take effect. I find this ironic that they claim that I was at fault, there is no way for me to prove what I singed up for, since none of the confirmation emails or letters indicated what plan I was getting.

After reading the many complaints on line about their poor customer service, the length of time you spend waiting to speak to a representative and how it will take two full billing cycles to change my rate plan, I have come to the conclusion that the only thing that Gexa can do quickly is collect your deposit, and turn off your electricity when you are late on your payment. When an action benefits Gexa they are quick to move, but when it comes to the consumer there is no sense of urgency.
The only good thing about this situation is that I am not under contract for 12 months and can switch my service to another provider.

Good Bye Gexa
TXNative on 12/06/2007:
Absolutely right. They are fine as long you you never have a problem, if you do then forget it. CS sucks big time and it's NEVER their fault. Horrible, horrible company to deal with.
ANicoleK on 08/23/2008:
Always go with a reputable company, who can answer questions like, "How long have you been a provider in Texas?" or "How many customers are currently doing business with you?" If you are a residential customer who is only planning to live somewhere for a year to two years, you should be on a month to month plan. If you are a residential customer who is planning to stay at their residence for much longer, you should be on a 3 to 5 year contract. And most importantly, if you are a business, you should always be on a 5 year contract. These are the only ways you can save money on electricity. Hedge out!!! If you have any more questions, you can e-mail me at
Renee80 on 11/07/2008:
I signed up with Gexa in August and my first bill was 149.00 and I thought it was pretty high for a one bedroom apt but because I have a 16.95 one time fee, and a partial month charge of like 12.00...I let it slide...I promised to keep track. My next bill was about 36.00 and thought it might be lower than I expected but at least it was not more than 60.00.....This month I get a bill for 200.00 on my same 1 bedroom apartment. Its been quite cool and haven't used my a/c (been opening up my windows). Rep I spoke with told me that my rate went up because am not under contract.. I asked her why they were penalizing me cause am not under contract but she didn't say anything. I was on a month to month with reliant prior to Gexa in a 2 bedroom apartment but never ever got a bill higher than 140.00 even in the summer time... I just got off the phone with reliant and switched my service with Gexa..I told them I would give them 3 months to send me a consistent bill but they didn't.
Handyman22 on 01/14/2009:
I received the a bill at the highest rate for electricity from Gexa following Hurrican Ike that I have ever received. See I have spent several days researching and I do not see any reason why Gexa is not subject to gouging laws like any other retail company. In particular, Gov Perry made it clear that gouging would not be tollerated in counties declaired disasters. I live in Harris county and got gouged by Gexa. My Nov bill last year about $445. This year, same company, just under $1000. I'm so mad I decided to make it my cause. See
Poetaster on 02/02/2009:
On Jan. 22, 2009, the PA Public Utility Commission granted Gexa Energy Pennsylvania, LLC a license to provide electricity in Pennsylvania.
The Gexa license application received strong support from Pennsylvania Utility Commissioner Robert F. Powelson.

FWIW: Gexa Energy Pennsylvania, LLC is incorporated in Delaware and is a subsidiary of Gexa Energy Holdings, LLC, which in turn is a subsidiary of FPL Group, Inc. (FPL). FPL is parent of Florida Power & Light Company.

Jsmallen on 03/12/2009:
Don't sign up for a 3-5 year contract! Currently those rates are over $0.16/kWh! You can find a 1 year plan for $0.115 or TXU offers a month to month plan based on the NTMEX Natural Gas's currently $0.095 per kWh and should be lower next month as Natural Gas prices don't appear to be going up any time soon due to decreased demand. Why lock into a 5 year contract where you will pay ~$400/month when you can pay less than $250 a month and have the power to switch to the lowest rate every month.
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Horrible Customer Service
Posted by on
HOUSTON, TEXAS -- This company couldn't care less about you as a future customer. They totally screwed us after we requested to be on an average monthly billing plan. They then hit us with a $1400 bill five months later with no warning that we were overusing our energy. Half the time, their reps do not follow through and do what they say which lead to a sudden service disconnection with no warning! We have been customers of Gexa for 5 years without incident or late payment before this year! They did not lift a finger to help keep us. I am switching my provider because of their lack of customer service when they have made mistakes!

They do not care! Do not use this company!
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Change Of Management And Very Low Rate
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After someone told me that the management of Gexa is changed I called their customer care to check with their new rates. Guess what to my surprise I found their rates to be much cheaper than my current provider. The customer care ppl are very friendly and offered me a good rate. I am happy with them so far.

Honestly I was skeptical when I read reviews about them but with the new management I guess they are doing a decent job.
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