HOUSTON, TEXAS -- This company could care less about you as a future customer. They totally screwed us after we requested to be on an average monthly billing plan. They then hit us with a $1400 bill five months later with no warning that we were overusing our energy. Half the time, their reps do not follow through and do what they say which lead to a sudden service disconnection with no warning! We have been customers of Gexa for 5 years without incident or late payment before this year! They did not lift a finger to help keep us. I am switching my provider because of their lack of customer service when they have made mistakes!
They do not care! Do not use this company!
HOUSTON, TEXAS -- Hi,
After someone told me that the management of Gexa is changed I called their customer care to check with their new rates. Guess what to my surprise I found their rates to be much cheaper than my current provider. The customer care ppl are very friendly and offered me a good rate. I am happy with them so far.
Honestly I was skeptical when I read reviews about them but with the new management I guess they are doing a decent job.