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Posted by Em on
NEW JERSEY/IL, NEW JERSEY -- SCAM!!! I ordered a giant fortune cookie for 39.99 and a snickers basket for 59.99 for an anniversary gift for my bf in Hawaii. First of all they don't give you your total due before they process your transaction! They male you put your card info then proceed with billing then smack you with the total after! Came to $194.00 !!! I freaked out and they never sent my confirmation order receipt to my email!!! Something wasn't right so I call the number on the website which was and IL state cell phone with Google voice!!!! And Arabic answered hello? I ask if I reached Gift Blooms he was immediately shady. Said yes yes that's them? I asked ware was my email of receipt. The man said they sent it...I never received it!!! I also asked about my order of accuracy (message on fortune cookie" and he couldn't tell me anything about my order!!! Kept saying ummmm uhh ummm and putting me on mute..not on hold..mute!!!!! He said call back tomorrow when there lender is open??!!!
I then knew this was fraud. I call my bank and immediately cancel my bank card. And once the payment hits my account. And it will because its on authorized hold funds..my bank will then dispute the 194.00 ! So I cancel my card and call them back like 15 times!!! Finally he picks up and he again was stumbling on his words. Played the hold on mute game again then another Arabic gets on the phone I tell him I want the transaction canceled before there lender takes my payment. He said there is no need we will just void it??? I ask for a cancellation email..he said it wasn't necessary.
I then said he doesn't know if he can do that??? So I said for him to fax it..he didn't know how to and did the mute game again!!! He then got back on the line and said he sent it...got nothing!!! And he said he can text it..???!! Yah that's legit huh??? These people are SCAMMERS and FRAUD and ROBBERS!!!!!! I canceled my card before they could drain my account and my bank will dispute this transaction!!!!!!!
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Customer Service Or Lack There Of......
Posted by brynargust19 on
I was getting married and wanted a new perfume for the occasion. I ordered a scent through Giftblooms.com and even paid for 2-day rush. I waited a week and didn't receive the product. I was getting married in 6 days. On a Tuesday I contacted Giftblooms.com and asked when I was going to receive the product I ordered. Giftblooms.com answered back that it was mailed that day so I should receive it Thursday or Friday. OK, I would get the product before the wedding. I did not receive the product until the following Monday and come to find out the perfume was not sent until the Thursday after I was told it was sent on Tuesday. Giftblooms.com was going to look into why their vendor was late sending the product and was going to refund me part of the cost. I never heard from them. Last week I emailed them and ask to return the product since I did not receive it when they said I was going to. After three emails back and forth, they responded that they would refund me $15 for late delivery. I said I wanted a phone number to talk to someone in person because I was unhappy with the service I received from this company. I have yet to hear back from Giftblooms.com and definitely had not even seen the $15 credited to my account. I do not recommend Giftblooms.com and good luck to anyone who orders from them.