SARASOTA, FLORIDA -- I live in WA and wanted a balloon bouquet delivered to Sarasota, FL. I ordered online 5-7-15, for delivery on 5-9-15. Here's the reply I sent to Gift Blooms after receiving my delivery confirmation email: I'm VERY unhappy so I'm giving some feedback about the delivery of my gift. First of all, I searched your site prior to ordering and nowhere did I find delivery time ranges, residential or business, so I assumed 9-5. I checked business delivery, and in the special instructions I stated that the recipient worked 10-4 on the delivery date, along with the building information and their phone number as a contact.
I did not know delivery time ranges until I received my email confirmation, which listed residential, business, and school times. Business delivery was 8:30-5. Well, the balloons were delivered after the birthday person had left. Seriously? So, even with instructions, delivery was made during the last hour of the day with the service KNOWING that the recipient was unavailable. Now my birthday balloon bouquet will sit in an empty office for two days, and the event has passed. I will not use your service again.
If a Sarasota delivery service cannot deliver to a Sarasota address within a 6-hour window, as indicated in the special instructions option, they are not very customer service oriented in my opinion. I live in WA and wanted my friend in FL to have a surprise on his birthday. The balloon arrangement may be as I specified, so I cannot comment on the product itself, but I suggest you find a more customer oriented delivery service, or delete the special instruction section. Please list the delivery time ranges on your site, along with a statement that special instructions are only guidelines and may be ignored.
Order number **. This order was to be delivered on 12th to Sweden for my sister birthday. They haven't delivered that yet. I am so frustrated. It is not acceptable spending A$100 and it is very sad for me and my sister was expecting the gift from me. They haven't refunded my money yet. It is a number one fraud sites I ever seen. PLEASE DON'T ORDER ANYTHING FROM THIS SITE. Thanks.
NEW JERSEY/IL, NEW JERSEY -- SCAM!!! I ordered a giant fortune cookie for 39.99 and a snickers basket for 59.99 for an anniversary gift for my bf in Hawaii. First of all they don't give you your total due before they process your transaction! They mail you, put your card info then proceed with billing then smack you with the total after! Came to $194.00!!! I freaked out and they never sent my confirmation order receipt to my email!
Something wasn't right so I call the number on the website which was an IL state cell phone with Google voice! An Arabic answered, "Hello?" I ask if I reached Gift Blooms, he was immediately shady. Said, "yes, yes that's them"? I asked where was my email of receipt. The man said they sent it... I never received it! I also asked about my order of accuracy "message on fortune cookie" and he couldn't tell me anything about my order! Kept saying "ummmm uhh ummm" and putting me on mute.. not on hold.. mute!! He said call back tomorrow when their lender is open?!
I then knew this was fraud. I call my bank and immediately cancel my bank card. And once the payment hits my account. And it will because it's on authorized hold funds... my bank will then dispute the 194.00! So I cancel my card and call them back like 15 times! Finally he picks up and he again was stumbling on his words. Played the hold on mute game again then another Arabic gets on the phone - I tell him I want the transaction canceled before their lender takes my payment. He said "there is no need - we will just void it?" I ask for a cancellation email.. he said it wasn't necessary.
I then said he doesn't know if he can do that? So I said for him to fax it.. he didn't know how to and did the mute game again! He then got back on the line and said he sent it... got nothing! And he said he can text it?! Yah that's legit huh? These people are SCAMMERS and FRAUD and ROBBERS! I canceled my card before they could drain my account and my bank will dispute this transaction!
I was getting married and wanted a new perfume for the occasion. I ordered a scent through Giftblooms.com and even paid for 2-day rush. I waited a week and didn't receive the product. I was getting married in 6 days. On a Tuesday I contacted Giftblooms.com and asked when I was going to receive the product I ordered. Giftblooms.com answered back that it was mailed that day so I should receive it Thursday or Friday. OK, I would get the product before the wedding. I did not receive the product until the following Monday and come to find out the perfume was not sent until the Thursday after I was told it was sent on Tuesday.
Giftblooms.com was going to look into why their vendor was late sending the product and was going to refund me part of the cost. I never heard from them. Last week I emailed them and ask to return the product since I did not receive it when they said I was going to.
After three emails back and forth, they responded that they would refund me $15 for late delivery. I said I wanted a phone number to talk to someone in person because I was unhappy with the service I received from this company. I have yet to hear back from Giftblooms.com and definitely had not even seen the $15 credited to my account. I do not recommend Giftblooms.com and good luck to anyone who orders from them.