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Global Tel Link abuse of customers
Posted by Kevsbigsis on 09/28/2007
DULUTH, GEORGIA -- My entire experience with Global Tel Link has been horrible. The "customer service" reps are rude, unprofessional and while I realize that my brother committed a crime and put himself in prison my family is decent and hardworking and we don't deserved to be punished by any phone company. Our lives are difficult enough without being treated as criminals ourselves and the treatment heaped on my whole family by these people should be a criminal offense! If you dare ask to speak to a supervisor they immediately hang up, so don't dare question the authority of these horrid people or they will make it virtually impossible for you to ever speak to your loved one over the phone again. I sent a payment on September 1, 2007 and it is now the 28th and they still haven't credited my account and calling them is no help at all...just demeaning.

Can't anyone do something about them?

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Posted by mevs on 2007-10-01:
I tried to call Global Tell Link tonight and I was so frustrated when I got off the phone I deceided to go to the computer to look into the Company and I found your web-site it was comforting to discover it wasn't only me that was
upset with their customer service. Thank you for being there. M.E. in Florida
Posted by markntime on 2007-10-03:
I always paid my bill with MCI directly to them once they were dropped by ATT billing. Then GTL says they are taking over MCI and they send me separate billing for the Inmate calls that I get. I sent checks, they cleared the bank should be ok right? Wrong. I get my home phone bill and there are the calls on my bill that I've already paid directly to GTL. I call they say their busy and will call back. The person who calls back 4 hours later stated that I needed to talk to a supervisor and puts me on hold. I am on hold for 30 additional minutes and they say "goodbye" and hang up on me. I have already paid for my calls once and now I am being billed for them again through ILD billing who won't talk to me. They say call GTL but they just hang up on you. I have been on the phone all day with ATT, ILD and GTL and still nobody cares that I have already paid so I put a dispute on my ATT Bill about the charges. This is unfair and illegal and I wish that those of us who have loved ones in custody didn't have to jump through so many hoops and were treated fairly and not billed double.
Posted by girlysmiles on 2007-11-01:
I've called one branch in Fl and they told me they were the only branch and then I called 1-800-555-1212 and got another location in California and there are more locations (all listed on the internet). I had to pay a bill twice they told me to send copies of my check and the printed receipt of another I paid on the internet...I did twice. ALL I EVER got to speak to were Indian's who either couldn't understand me or I couldn't understand them...I am thinking about stress and my emphysema...should sue the jerks. I would NEVER prepay these fools you would have to watch them like hawks...come to think of it you have to anyway...I think we should all get together and either complain or try to arrange a strike on the company for 1 month...just imagine what it would do to them with no calls from any place for 1 month...LOL
Posted by tishak on 2007-11-08:
Posted by DebtorBasher on 2007-11-08:
Tishak....oh well...he should have thought about this BEFORE he did whatever he did that landed him in the slammer...or, maybe he did think about it and thought it was a way to get some time away from the nagging at home...you'll survive.
Posted by Anonymous on 2007-11-08:
that was brutal DB.I agree (VH)
Posted by Anonymous on 2007-11-08:
kevsbigsis, Tishak, sorry for your troubles it seems Global Tel Link is just doing what comes natural to corrupt people that are full of greed, others are full of self righteousness. Small-minded people think alike I’ve heard.

I wish there was something I could tell you to do but as long as we have the small minded people that support corruption then corruption will rule.

The best I can say is pray it, get's me through.
Posted by kevsbigsis on 2007-11-09:
To debtorbasher & lidman.....I only have to say "there but for the grace of God go I" no family ever thinks they will be in our situation but here we are and small minded people like you never help, you just think you are above the rest of us but that self-righteousness WILL some day come back to bite you! try at least faking a little compassion for your fellow man.
Posted by Anonymous on 2007-11-09:
kevsbigsis, please re-read my post I was talking about Global Tel Link and the people that would have no compassion on your situation. I think you read me wrong, I was on you side and I do feel your pain.
Posted by jktshff1 on 2007-11-09:
In most serious situations, you won't find a more compassionate or passionate group than here on m3c.
In the case of a prisoner that has been convicted and imprisoned for a crime, I could care less if they can talk to their family, I do feel sorry for the family...write letters, save the money paid to the money hungry phone companies for visiting day.
The incarcerated one it the one causing the problem..their fault, nobody else's. Unfortunately, it's the family and the taxpayer that suffers most.
Posted by kevsbigsis on 2007-11-09:
lidman, you are right, I meant those comments for debtorbasher & stevefromsocal. I apologize, I can see that you were in our corner.
Posted by Skye on 2007-11-09:
How about writing letters to one another? At least you can still have contact, and not have such outrageous phone bills.

Posted by Skye on 2007-11-09:
Very well said jktshff1!!

Posted by Skye on 2007-11-09:
Op, you said you sent them payment on Sept 28, and now its Nov 9th. What did they say the reason was for your account not being credited??
Posted by kevsbigsis on 2007-11-09:
We do write letters but my mother is 70 years old and wants to hear her only son's voice every so often. This has been the hardest on my parents. They may not live to see my brother released from prison. Yes, it is his fault for being there no one ever disputes that but I feel for each and every family member and loved one out there who has someone in prison. This site is very helpful, just to know we are not alone. And for those people who feel no compassion for the inmate, there is always more to a situation than just the bare facts. Many times there has been a personal tragedy that makes a person give up and not care what happens to them and they are so caught up in their own misery that they forget about everything and everyone around them. My brother had a long history of drug use that we were blind to and when his infant son died from SIDS at 4 months old it pushed him to a place he never dreamed he would go...and desperation makes a person do stupid things they never imagined. Voila, your life is ruined along with those you love suffering. Until you walk even a foot in someone else's shoes you shouldn't be so quick to pass judgement. As for Global Telink, they are just one hurdle we have to deal with, there are so many many more. Thanks, kevsbigsis
Posted by Skye on 2007-11-09:
OP, so who's in prison? Your husband or your brother??
You said your husband is locked up, and now you say your mother wants to hear her only sons voice?? It just appears by how you posted, you are married to your brother.

Posted by Anonymous on 2007-11-09:
Jktshff1, you know I agree with you on most everything but on this one, you are cold man and wrong.
“In the case of a prisoner that has been convicted and imprisoned for a crime, I could care less if they can talk to their family, I do feel sorry for the family...write letters, save the money paid to the money hungry phone companies for visiting day.”

Do you really think everyone in prison should be there or that they are all murders? By what you just wrote that is the impression I get. The truth is the truth and by saying they got convicted and imprisoned for a crime, that puts an end to it? Lock them up and keep them of my site? Let them rot? I don’t care, they are a burden to me?

Compassionate or passionate? Here is what that means the words of a great man once said, “Then I, the King, shall say to those at My right, ‘Come, blessed of My Father, into the Kingdom prepared for you from the founding of the world. For I was hungry and you fed Me; I was thirsty and you gave Me water; I was a stranger and you invited Me into your homes; naked and you clothed Me; sick and in prison and you visited Me.”

Let’s see, is a drug addict a criminal because he/she is addicted to drugs? How many people are in prison because they can’t afford “justice”? Do you really think the blood sucking Phone Company should be aloud to pray on the defenseless?
And unfortunately, it's the family and the taxpayer that suffers most because we let this happen by supporting the criminals that are running things and our own inability to care.

I say to you that would judge be afraid be very afraid because the tables can be turned on you just as easily no matter how good and rightists you think you are because if we were to go by the law’s of the land as they are written, we all would be in prison.

“Do you think you deserve credit for merely loving those who love you? Even the godless do that! And if you do good only to those who do you good - is that so wonderful? Even sinners do that much!
Posted by Anonymous on 2007-11-09:
Someone in jail should be given the permission to speak with family members for the sake of the family. The person in jail has lost their rights while in jail. But is it fair to punish the family worrying about the person in jail?
Posted by kevsbigsis on 2007-11-09:
Skye Aubrey, where did I ever say my husband was in prison??? It is my brother and that's how I posted it from the beginning, you are obviously confused. And FYI the payment was mailed on 9/1/2007 and was finally credited to my Mom's bill October 26, almost two full months after mailing.
Posted by Skye on 2007-11-09:
I apologize key. It's tishak who has a husband in prison, one of the posters above.

I'm not confused, I made an error. I didn't realize this complaint was written on Sept 28.
Posted by kevsbigsis on 2007-11-09:
I apologize if I came off harsh, I'm pretty defensive when it comes to my brother's situation. I just want everyone to understand how difficult it is to have a loved one in the system regardless of why they are there. The vast majority of families suffer the consequences for the crimes their loved ones committed on an almost daily basis by being made to feel responsible for those crimes. The treatment by the people at Global Tel Link is reprehensible, it's like we are horrible people for having a family member who broke the law. We are victims too.
Posted by Skye on 2007-11-09:
Kevbigsis, no problem. It has to be so horrible to be under such stress, and missing your brother, plus the added stress of dealing with Global Link.

Stick around, this is a great place, with great people, and we are really a very supportive bunch.
Posted by Anonymous on 2007-11-09:
Skye, I am proud of you!
Posted by Skye on 2007-11-09:
Thank you Lidman, and right back at ya!!

I wrote a review today, about getting your pets ready for winter. Check it out, I think you'll like it.
Posted by Maria juana on 2007-11-22:
read me review and realized the difference
Posted by Maria juana on 2007-11-22:
i forgot the reps are not rude....you want us to be inferior than you...and believe me we just laugh at you when he place you on hold ..you always want to speak over us...if you dont let us speak how are we going to solve your problem???
Posted by jktshff1 on 2007-11-22:
Lidman, just now seeing your question.
Yes, I do believe that someone who is legally convicted of a crime deserves what they get. There are no so called "victimless" crimes and no favorable outcome for someone who refuses help.
There are too many (though not in the majority) of criminals that have turned themselves around and become productive members of society. To those..great job, I will help any way I can.
To those who don't want to accept responsibility and turn their lives around...no I don't care what happens to them.
Posted by Anonymous on 2007-11-22:
OK JKT, define legally convicted?

Lets say maybe the boarder patrol agents that are is jail for something that is so out in the open that they didn’t do and that they were used as sheep for some political gain for people that, by the constitution are guilty of no less they TREASON. But according to your statement they were “legally convicted.”

This is but one case out of millions that go this way by a system that has proven to be corrupt and the judges, lawyers and there corporate cronies are the ones that should be in prison for the crimes they commit.

Prisons are run not to rehabilitate a person only as a storage building, nothing more. It has become a FOR profit situation. Don’t get me wrong here there are many people that need to be there and some should never come out. But the point is the system is BAD and is making the people that are going in a he11 of a lot worst when they do get out. That my friend is why we have such a high turn around rate on repeat offenders.

We have many people in prison who are addicts no criminals and if you check your history you will find out things like the FBI were the biggest contributors to the LSD movement when it came out.

Then there is the simple FACT that there is NO justice, there is only VENGENCE, and the only way a person can get out of this crap is the ones that can afford to buy so called JUSTICE. The facts speak for them self’s and this crap with this Global Tel Link is just another fact that the system and its corporate partners in crime are stealing from the American people and why is that, because we want VENGENCE pure and simple. We are stupid enough to pay for all this under a pretence but trust me, it will come back to bite us. You need to study what is going on around you because at this point in time all the BS about being “legally convicted” still applies to you and me as well and I tell you they can now come into your home and put you right in prison and your neighbor wont help you. Even if you get out you will have very little left if any after they have taken you wealth.

Then you will be labeled a criminal with no hope of that stigma ever going away.

If we are going to have prisons then we MUST control what happens in them and not make them a money making storage dump. They should be run like a boot camp military style while at the same time educating these people so that if and when they get out they can give back to the people by becoming one of us. But in NO way shape or form should they be aloud to be in gangs, have homo partners or the same rights we enjoy out here but tempered with what we call humane treatment.

The ones that are to hard core like killers and baby rapist should be kept away from the rest but still put under a military style program. In other words keep them alive and well, educate them to the point that some day they really understand what it is they have done and let them live with it. Killing is much to easy and cost a lot more then doing what I am saying. I could go on for hours but I fear it falls on def ears. (the general public)

May God have mercy on us all.
Posted by jktshff1 on 2007-11-22:
That was a railroad job, I agree. You have made some good points.
But then is it not up to us to reform the system?
Rehabilitate the one's that are willing and help them as much as you can, but there are many who don't want help, won't take responsibility and really don't care. It goes back to the material vs moral post you made (I think it was you). Yes mistakes are made and we could go on and on.
We see thing alike more that one would believe, but have different ways of putting it.
I enjoy the discussions and your points.
Let's put this to bed for now. Happy Thanksgiving.

Posted by Anonymous on 2007-11-22:
Happy Thanksgiving to you too and the Missis!
Posted by jktshff1 on 2007-11-22:
back at ya.
Posted by DebtorBasher on 2007-11-22:
Everyone says "We" (the public) should have compassion and feelings for the family...MY POINT is, the person who's @ss is sitting in jail showed NO compassion, feelings or love for their own family when they did what they did. Did they first think, "If I do this, what will it do to my 70 year old mother...or father...siblings...spouse...kids"....NO so why should we care? I think every family has someone doing time for one reason or the other...I have cousins doing time...and I see what it's doing to their family...but you know what? They didn't think about that at the time, yes I care about them, but they are being punished for something they did and that is where they belong. I don't expect society to feel sorry for them.
Posted by Anonymous on 2007-11-22:
My point is simple, first you are not anybodies judge and you have no idea under the sun to know what anybody was thinking at any time at all. If you really think that then you must also think that two wrongs make a right?

Compassion is something a caring person has and a society without compassion is doomed to suffer it’s own self-righteousness.

"Judging you will be judged, forgiving you will find forgiveness, giving you shall receive but understanding not you shall not be understood." ~ Larry K. ~
Posted by the one on 2008-01-21:
I Know All about these morons and so does all of its quote customers ,ha,ha its more like we are just an etended group of prisoners to this co.since we have no choice in our phone carrier for collect call long distance.
Posted by princessnikki22 on 2008-09-11:
It shouldnt matter what your loved one is in prison for!! since i have set up an account with GTL i have had nothing but problems!! when i ask to speak with a suporvisor or manager i get hung up on and told to shut up!! I have recieved ONE paper bill in the mail and i have had an account with this company since april!! I repeatedly paid anywhere from $30.00 to $100.00 on my account so that i dont go over my limit! my limit is now $50 after i refused to pay a bill of $200.00 and when i called and asked how my bill was possible that much i was hung up on and when transfered to a suporvisor no one answered the phone! so i had to pay the bill because its in my grandmothers name(the account has to be in the name of the phone bill) and we recieved a letter saying they were sending us to collections if we didnt pay it. unfortunetly i had to pay this outragous bill and now a couple months later im hit with another $200.00 bill!! HOW COULD THIS BE POSSIBLE WHEN IM CONTINUOSLY PAYING EVERYWEEK!! everyweek i send these people money to keep the block off so i can talk to my boyfriend and yet there is still a block!! when you want to talk to someone in english you still get someone who barely speaks english or someone with such a heavy accent you cant understand them and they get mad at you for getting upset and crying while on the phone with them!! as of monday this week i have sent a email to the vp of the company, which i recieved a email back from her saying she was forwarding my email to the billing manager. days later still nothing from the billing lady so i sent her an email asking if she recieved my email and i again enclosed a copy of my first email explaining my problems!! STILL NOTHING FROM ANYONE!!! so now i am working on contacting my local news channel and the better business bureu and still the company its self! they can not take advantage of people like they are and something needs to be done!! and for the lady who said she wrote on a customers account he was a liar should be punished! and the man who "works at GTL and if one of their highest paid customer service reps" your a ******* moron yourself because if you all know this is how this company is treating its customers and writing things like this on peoples accounts you all should be pushing for the companys owners to make a change or quit since you dont like being yelled at by customers who are fed up, we realize its not your fault but talking advantage of people and their money because they want to stayin touch with their loved ones should be a crime itsself!!! THANK GOD my boyfriend only has 4 more months of this ****, and to the ones who loved ones are not coming home soon i hope something gives, maybe everyone should contact their local news channels(our newschannel in cleveland,ohio has this thing called iteam and they investigate people being taken adavantage of and ect.), the b.b.b. and the company till we get through to someone!!!
Posted by Denise on 2014-03-26:
I agree 100 percent, I am a customer service rep .And would never treat any customer the way I was spoken to, nor would be allowed with my company. If anyone knows of another option, PLEASE let me know DeniseFitz1224@gmail.com
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Collect Calls from Jail
Posted by Menmah2 on 03/06/2008
I have had a time trying to get global telling on the phone so I can receive collect calls from a loved one. A friend of mine told me I could go to a check cashing place and they would be able to put money on my phone so I could receive the call and they did, they took my money.... come to find out global telling aren't the ones who set everything up.... CORRECTIONAL BILLING SERVICES are.

I have their telephone number for any one who is interested 1-800-844-6591. You actually talk to a person and I could receive call the very same day!!!!!!!
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Inmate Calling
Posted by Toodevious816 on 07/24/2007
Ok quite some time has gone by, So Its time for an update! FINALLY I dont know if it was due to so many complaints but, GTL is finally on the right track! They have workers who can clearly speak english A+ for that! I know on Monday and Tuesday its there high call volume days but they now have a call back que, where if there is too long of a wait you simply enter your call back number and they will call you back within 2 hours and I always get a call back within the hour! They are more efficient and work much quicker now! If only we could get the price on the calls down, but hey Im happy that they finally have things on the right track and are running the business as it should be ran!! Kudos to GTL for getting it together! BELOW was when I first delt with them!


I'm so mad! 2 weeks ago Monday I faxed my bill to MCI and they were quick to get my account setup by Wednesday I called and made a deposit of $75.00 and the lady I spoke with said that after 1 our I could get incoming calls! Well a week later and there is still a block on my line. I faxed the information to MCI and now I'm working with Global Tell Link... have no clue how I ended up with them. For the past 2 days I have been calling and they pick up and say we are having Technical difficulties call back in 30 min thats been for 2 days now. I called someone else from the company and was told the block was off. I called again today and the lady told me the block was still on due to updating the system and it could take up to 10 more business days for the block to come off! I'm so pissed. It just suck that we as the consumers who keep businesses like this going can not do anything about this type of crap. They are taking advantage of us and its not fair! There has to be a way to fight this it just isn't right!

Yes I agree Prison isn't supposed to be easy but what about us we aren't in prison, yet we want to talk to our loved ones! Is it right for us to suffer also!!!! I am so fed up with these companies!
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Posted by jktshff1 on 2007-07-24:
Yes, if you look at some of the other posts on calls of this type it would seem to be a rip-off. But it's the prisoners that keep these places in business. THEIR FAULT (emphasis only not yelling) nobody else's.
Posted by jenjenn on 2007-07-24:
A scam...for those that scam. Go figure!!
Posted by Skye on 2007-07-24:
Write letters.
Posted by Anonymous on 2007-07-24:
Isn't watching your loved one break the law something that you already suffered for. What did your loved one do?
Posted by toodammadd on 2007-08-06:
i understand what you went through because i went through it myself. and still to this day i've been having problems getting through to them and its reall pissing me off!!!!!
Posted by kevsbigsis on 2007-09-28:
It is the inmates fault for being in prison but why should the families be continually punished for a crime THEY didn't commit. We have suffered enough and shouldn't be treated so shabbily by Global Tel Link. FYI for AlleyS....my family is not a law breaking family we are decent honest and hardworking.
Posted by DigitalCommando on 2007-09-28:
AlleyS, Cussing, what cuss words do you see here?
Posted by 2000roadstar on 2007-10-03:
passing judgment on the inmate (already been done) and their family (uncalled for) is not what this thread is about. Come on people. The bottom line is we are paying a premium price for a service and getting little to no customer service. The best thing we can all do is write letters of complaint to our state's Public Utilities Commission. Global Tel Link will have to address each and every complaint filed with these organizations.
Posted by jktshff1 on 2007-10-03:
2000...WE are paying premium taxes to pay for the inmate's food, lodging, medical care, tv, radio, incarceration etc....you get the picture.
I understand that it's not the families fault but let them write letters.
Posted by Renee2007 on 2007-10-07:
Contact the Federal Communications Commission
Posted by rleighannf on 2007-10-11:
Posted by rm56 on 2007-11-04:
A few months ago, I was billed by MCI for my correctional services billing. I sent my payment to them. In the meantime, Global Tel Link took over the company, and blocked my phone for nonpayment, when I finally reached them by phone and spoke to a rep after several long days of trying after my workday was done, they told me MCI did not pay them, so I need to send them a payment for the same amount, and it would take up to 10 business days to unblock my phone. I was very upset by this, as I'd paid my bills for the my son's collect calls. After I spoke to another rep on another day, as it was like 6 weeks before they unblocked the calls, they told me I had to fax my cancelled check to them, and it would take 10 business days, it was a month later by the time they got my phone unblocked. This company has me feeling like we live in communism today in this country to be treated like we don't pay our bills.
Posted by elcho on 2007-11-20:
Dear customer, I can't believe you all have time to write such stupid reviews about a company that does not give a penny for you all. I work for Global, I'm in Argentina, and I agree with you, this company IS A PIECE OF .... To tell you the truth, I've worked with MCI, they were strick, but fast, and it was easier to get in touch with us, the reps. I truly agree with many customers regarding holding time. And also about rudeness, and policies. Most of the problems we are having is because: a, during the peak hours (around 12:00 pm till 9:00 pm Eastern) we are not so many reps, as we used to be before, the reason for that is that the morning time (7 am to 12 am) is over crowded, we do not receive so many calls during this time, and most of my peers work during that time, because for many of us, here in Argentina, is better to work during this time. oF course, this means not so many reps. working during difficult hours. In addition to that, customers are more upset than ever, and it is understandable (most of us, who work for this horrible company agree with what I'm saying). There is one more thing. People working in the afternoon are relatively "new" people. The experiences ones either quitted or work in the morning. Just a few of us (who provide with the best customer service we CAN provide, not the one we want) know exactly what is going on. TRAINING OF NEW REPS, MY FRIENDS, LASTS ONLY A WEEK!!! How on Earth you espect good serious customer service with one week training????????? Now, there is more to this, most of us are students, so we study and work, and that makes the job even harder, since customer, usually right, give us many problems. WE WANT TO HELP, AND WE UNDERSTAND YOU, but sometimes is way too difficult if you either shout or yell all the time, or if you don't understand what we are trying to explain to you. I'm not saying that the explanation is morally correct, but it is how it is, and you as well as us have to deal with this... Another important aspect is work conditions in the building, the light is very poor, the computers WAY TOOOOOOOOOO SLOW, sound is awful, we are afraid of quality evaluations (calls are recorded to vfy. if what we are telling is correct according to compoany policies and procedures) cause they're too strick with us, some supervisors (the 2 idiots from the morning) do not help much, and salary, my dears, is lees than poor: We work for a company named APEX; a Sukes company, which is hired by different companies who want to hire the customer service provided by APEX, and theses companies (such us Global Tel, BMG, Capital One, etc) pay a certain amount of money per hour. GTL pays APEX (who is the company paying us) U$S 10 per hour we work. We work 6 hours and 1/2 per day, 5 days a week, around U$S 1300 per month. We are also payed for calls received (around 0,25 cents per call). You know how much money we earn each month in dollars??? $350 (a rep who is getting a good salary). So, to sum up, in this long comment I wanted to explain to you that we agree with you, that we are not so different, we are workers, and that here in Argentina although most of us are students, we need the money to help in our homes, or to carry on our lives. That is why we keep on working in this company. I CAN GUARANTEE, WE DO NOT AGREE WITH IT AT ALL!!!!!!!! That is why I hope you will write to me, and also that you will understand us better when you call us, it is not our fault, and we really want to help you...
Posted by jktshff1 on 2007-11-20:
well,if you can believe it, straight from the horses' mouth
Posted by Maria juana on 2007-11-22:
yeah yeah yeah i imagine..im a rep since 2005...and you are not good at lying..the other day i told a man he can only make 1 payment per day per card...i told him if you have another cc you can use it..do you have a different one...he told me yes...after i write down the number it was the same one....so i leave a note on the system that said CR (LYER)CALLED TO MAKE A PAYMNET//EDU CR 1 PAYMENT PER DAY PER CARD//CR IS ANGRY BUT I DONT CARE FOR LYERRRRRRR!!!!!!!!!
Posted by DebtorBasher on 2007-11-22:
MaraJuana...The documentation you put on that person's account can get a person terminated. Is this how the Reps in Argentina are trained? To document people as being liars? I wish you had worked at NCO with me...I'd have your sorry @ss hit with the door. You do realize you've violated company policy don't you? If for any reason, this customer decided to sue the company you worked for, and they had to hand over their records, and the attorney sees comments like this on their account...you're company would be fined....you better hope that YOUR accounts with documentation like that is never viewed during an audit!
Posted by islandjim on 2007-11-27:
Global Tel Link is the same as MCI when they handled the calls to the corrctions facilities. They don't give a damn about the consumers as they have a semi monopoly and no other way for us to speak with our families. There is no notification of any problems with your account until it is too late. Checks mailed on the 14th of the month are deposited until the 25th which turns out to be late and they take away our priviliges of receiving calls from the ones we love. Sure we know they did wrong to be where they are, but what did we do? Absolutly the worse customer service, including the people that answer the phone that are very difficult to understand and will not try to help you, unless it means another way to send them money. I say the hell with Global Tel Link and I await the day when they ask me fo something. Att, Verizon, and most others are superior to the services of GTL. I wish and hope that one day the shoe is on the other foot and they have to use the service to see its faults. They certainly don't listen to you on the phone. If you have any choice, don't use Global Tel Link!
Posted by elcho on 2007-11-29:
I cannot believe this, why do you always pretend to know the policies of a company? "You do realize you've violated company policy " said mr DebtorBasher. Poor thing, you think we really care if we put that someone's a liar? do you think you can sew us, YOU REALLY THINK SO??? U how how many times I've been threatened with this, you how many times they said they would get an attorney and make me fire??? U KNOW HOW MANY TIMES I LAUGHED IN YOUR OWN FACE WHEN U SAID THAT?? AND I still have my job, AND I'M ONE OF THE BEST PAID REPS IN THE CENTER. You know why? because there are good, excellent people in USA, understandable, upset by the situation (I agree, I'm also a customer, not from GTL, but a customer in the end). BUT WHEN SOMEONE CALLS THINKING HE OR SHE CAN GO OVER ME, AND BE DISRESPECTFUL, AND SHOUT AND YELL AND USE PROFANITY, U THINK I'M GOING TO BE LIKE "yes, yes, yes, I apologize". NOOOOOOOO WAY!!!!!!!!! So please, u want good cr. service, please make an effort to be nicer on the phone, and u'll note the difference...
Posted by Principissa on 2007-11-29:
I would. Because all it's going to take is one whistle blower and you guys are in serious trouble.

I would take what Basher says seriously, trust me you don't want to mess with the Basher!
Posted by mari_is_back on 2008-03-30:
ajjajajaj The documentation you put on that person's account can get a person terminated. ???'jajajajaj after we take a payment the system leaves the last 4 digits of the credit card, if you give the card # and it finished the same.are you using the same card,arent you?,

PD:it`s seems like brasher works is gtl he knows alllll the policy , come on you do not even know your name jajaj
Posted by DebtorBasher on 2008-03-30:
Mari...I don't think it's really worth much posting on a thread from July of last July.
Posted by libby1666 on 2008-08-14:
I hear every word you are saying and I agree 100%. My husband was calling collect now he can't call till I set up this account well I can't never get anyone to answer the damn phone they are always busy and will call me back. Then they say no attempt has been made to call your number well I moved and the damn number has changed. He can't even make an attempt to call without them. So the soultion I have found is once a month I call his counslor and she will have him sent to her office and she let's him call and talk for about five minutes.
Posted by toodevious816 on 2009-01-29:
Im glad they finally got ther $hit together!! Now if only they can bring there calling costs down!! That might be pushing it...lol
Posted by 66turtles on 2009-02-09:
Well I live in Canada, and when my husband first called me i waited to see what the charges were, and i waited through the whole, song and dance, and accepted his call. Well when i got my phone bill, i was charged $83.84 for a half hour call. It's ridiculous and i can't keep paying that high a price for a phone call, if anyone has any suggestions for me, please let me know!
Posted by jktshff1 on 2009-02-09:
write letters
Posted by gtlrep2009 on 2009-04-01:
OK customers of GTL. I do agree with some of you as far as the hold time and the call back times and some of the reps misinforming you pple. but as far as the rates go they are set by the facility and gtl. rates are regulated by the FCC, PTC, along with a couple of others. So if you do not like the rates, get a pen and paper and write them. OK and i bet ur sayin why should you the family member or friend be punished. GTL is not punishing you nor the inmate but hello the GUILTY are there for a reason. As for debtorbasher, NCO and GTL are 2 diff and have diff policies. I will agree that the rep should not have notated the accnt that the cust a liar but it is what it is and if ur a liar then ur a liar. And as far as having the rep fired that is the most funniest s**t i have ever heard..
Posted by litl14u2000 on 2009-09-23:
I can not believe someone posted that imates are lucky to have phone calls at all. are they less human because they broke a law? do there moms love them less? get a grip these are people who are being taken advantage of. 1.00 for a romain noodle when you get 6 for a dollars out side. 18.00 for underwear? and the calls home are outrageous.
Prisoner are locked down starved and charged outrageous amounts for paper, stamps and toothbrushes. yes they commited a crime thats why the are locked up. But whos being punished? there family.. These are still people.
could you go 5 years without talking to your son or daughter? criminal or not there are innocent people paying ridiculous amounts of money to talked to thier children. somethig needs to be done.
Posted by jktshff1 on 2009-09-23:
Old post, but sorry,
lit.....THEY did the crime...THEY are responsible for the situation the family finds themselves in....THEY should be charged for things they need....THEY should have to pay restitution to the federal or state gubment for their care. THEY are the reason that companies like this are around.
Write a letter or go visit when it's allowed.
Posted by Anonymous on 2009-09-23:
Yes, litl14, everything you mention is terrible and something should be done. How about they don't do the crime? How selfish they must be to put their families through all that. How selfish they must be to separate themselves from their children like that. How selfish they must be to expect others to scrape together $18 for a pair of underwear. They did the crime, and our prison system is a cake walk to what they should have to endure.

Who is being punished? Ask the criminal who stole the car or stole the money or robbed the bank or sold the drugs or beat his wife or whatever moronic thing they've done. Ask them why THEY are allowing the ones they supposedly love to be punished for what THEY did. They shouldn't be allowed underwear.
Posted by Anonymous on 2009-09-23:
Mundo, it's not about the crime, it's about the ___________!
Now stop posting on ancient threads!!!!
Posted by One Bad Mama on 2011-04-17:
Oh for crying out loud. GTL reps are rude, dishonest and dont know what they are doing. YES they should be regulated!! Yes they need to have a dose of their own medicine. They are lucky I dont live anywhere near Mobile Alabama!! My son took coins ...yes coins....not collector coins...just coins...not even dollar bills...from his dishonest POS step grandfather and that is why he is in jail. Hes served his time he is waiting on parole.. in the meantime...GTL is ripping people off. GTL is punishing families and loved ones. BUT WAIT THERES MORE!! Check out www.conscallhome.com....Beat GTL at their own game..they will still charge you..but only a fraction of what they charge direct....then whenever you get a chance...call them from another phone....and play F**k you song from Cee lo Green when the customer service rep gets on the phone...Have fun people!! Make my day!! Its fun to play with tech support too...877 856 3184 prompt 2....let me know how it goes....ROFLMAO
Posted by One Bad Mama on 2011-04-17:
GTL IS NOT ON THE RIGHT TRACK!! They have a monopoly on the phone calls and the customer service is in the toilet. Why are they so rude? Why do you get 10 different answers from 10 different customer service reps? What the heck?? I dont know how these people sleep at night. I would become a prostitute before I would ever work for a company that operates like this!! I hope every single employee rots in hell!
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VERY COSTLY collect call Inmate charges!! Costing $25 a day for 2 calls
Posted by Muzikluver on 04/26/2010
I have a family member in jail and I am using Global Tel Link for her collect calls to me. When I first started the account $25 would get her at least 1-2 calls a day for 3 days. Over the past few weeks I started added $50 because it takes forever to go thru all the instructions to add the money with your credit card. Well, once I started putting $50 on the account the money went even quicker with her not changing her call routine. It turned into every 3 days it was another $50. Well I went back to putting $25 on the phone and yesterday I put $25 on the phone when she called. She called back in the evening and GTL said I had to add MORE money to accept the call. That was $50 in one day for 2 calls. I called GTL today and what they told me was it cost $8.34 for a 20 minute call but the jail only allows 15 minute calls. They charge $9.50 to add $50 and $4.75 to add $25 every time you add money. I was also told that if an inmate or loved one is trying to call you collect and you don't answer for instance they call 2-3 times back to back then GTL will hold the money on the account for 5 minutes for each time someone calls and you don't pick up. So if you happen to pick up on the 3rd call then the GTL message will say "you have a collect call and need to add money to accept." This to me is very very hard to keep track of and it has now turned into every time I get a call from my family member I am adding money even though my family member has started calling only 2-3 times a week now. This entire operation really is a rip-off.

I still have no idea why I am being charged $8.34 per 20 minute call when inmates have a 15 minute limit. If anyone knows a company to use for collect inmate calls please let me know.

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Posted by lordgreg_ on 2012-01-18:
This company is a rip off. When I put $25.00 on the account I get disconnected and charged for the call. When my inmate wife calls me back I am told I have either $17.35 or $18.35 left, and this is before I even get to talk to her. This happens each and every time.
Posted by gerry on 2012-02-09:
I will just add my 3cents, i get calls from ny to florida and go through same routine and charges. they have us behind a barrel. i have contact fcc and communications dept, its like talking or writing to the senate, sorry, nothing we can do.
we need to get our loved ones to stay on outside or start using the .45 cent stamp. my loved one last time in, mci was in charge, i spent over 3000.00 on calls if not more. good luck to all.
Posted by heck on 2013-10-17:
This company it is a Rip off!!...DO NOT USED This company
Posted by Krissy on 2013-10-29:
Just reading this is getting my BLOOD BOILING! My son was unfortunately in jail for 2 days, and nobody helped him to understanding the phone system. I too had to create an account just for my son to call me. Whatever happened to "will you accept a collect call?" I guess that's old school and now there's companies that are created, just like this one, to RIP PEOPLE OFF! Apparently he didn't wait long enough for us to "accept" the phone call, so he thought that we were hanging up on HIM! For 2 days, he thought that none of his family members cared about him. Now this is my son who just turned 18. Mentally, he's still about 15. It was a horrible situation for him, and he was suicidal. We are lucky that he is still alive. When he got out after the 2 days, he looked like he was about to die. No lie. Government is corrupt and so are all the businesses that work with the government. I hate the so-called Good Old U.S. of A.
Posted by Donna Humphrey on 2013-11-01:
I have inmate in escambia county jail and you can look online see what youre getting. 2.25 call and 7.95 fee. I looked all over trying tofind what it cost at gtl no customer service and no info. Jail gladly gives you number with no info. Just 25.00 and mumbled about other charges. Santa rosa jail should be ashamed and my friend will have to write letters. I refuse to let them hold me hostage. Santa rosa fl. Jail must be getting pretty big kickbacks.
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The BIGGEST rip offs ever!
Posted by Ripoffz on 10/25/2009
This company GTL is the biggest rip in the whole world, I have never in my life been so blatantly ripped off.

Firstly, I was cut off from speaking to the inmate and charged for it.

Secondly, they said the inmate has gone passed his allotted limit or there's a block on my side (I called my phone company THERE WASN'T ANY KIND OF BLOCK), I call bull on that because if I'm paying the bill, WHO CARES.

Thirdly, I now have to put $25-$50 every time he calls and we can only speak for about 4-5min because they charge fees on top of the collect call. $25 goes towards ONLY three short phone calls.

Fourthly, GLOBAL TEL has to be the biggest SCAM out there.
It's typical OUR system THE INJUSTICE of that communication company GTL raping the AMERICANS who already pay through their butts to keep these horrible companies alive.

Fifthly, their customer service SUCKS!! They transferred me to a message recording and that cut me off as well. PUT THEM OUT OF BUSINESS ALREADY!!!



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Posted by jktshff1 on 2009-10-25:
I am sorry but, blame the incarcerated for your problems, not a company that actually helps to support you loved one or friend (ie under contract and paying for the privileged of taking your money. Who cares if you can talk to a person that is incarcerated using our tax dollars to support them? Write a letter. I just wish they would make "making amends" for a criminal to include $$$ restitution or community service to the sentence.
Posted by Skye on 2009-10-25:
Shame on you, wishing people to be hit by a car. I can understand your frustrations, but that's just wrong!
Posted by old fart on 2009-10-25:
Not only did your incarcerated relative hurt the people that were the victims of his/her crime, he/she made you a victim too...
Don't blame the phone company, blame the criminal....
Posted by Anonymous on 2009-10-25:
Interesting how quick the friends of these lowlifes are to call other people thieves.
Posted by Eloise on 2009-10-25:
Isn't amazing that this review matches the one earlier this week. Me thinks it is a duplicate! Even the three way call is included!
Posted by Anonymous on 2009-10-25:
I always do my best to see the complaint from the side of the consumer but this time I cannot. While I agree Global Tel is being paid to provide a service calling names, wishing others get injured and the like does nothing to help your case.

Since you are such a fan of karma, maybe not being able to communicate is the inmates karma for not being able to follow the law and ending up behind bars. Just something for you to chew on while you are cursing people out and wishing them harm.
Posted by Anonymous on 2009-10-25:

You are angry at the phone company allowing you to talk to your criminal, which is a luxury, NOT a right. You talk about raping customers and how they should be ashamed yada yada.

How do you think the people your criminal wronged feel? Do you think they might feel like they wish he had got hit by a bus?

How do you think WE feel? We have to pay to support your criminal and provide all the thing that WE can't afford for ourselves for FREE so they can have access to it.

I have to PAY for my home. I have to PAY for my tv, cable, food, laundry, electricity, water, clothing, college education etc. I ALSO have to pay for YOUR criminal.

Karma...it sure is.
Posted by old fart on 2009-10-25:
Posted by shayen on 2009-10-26:
Thank God the morality police are here (yes that is complete sarcasm).

The "phone company" does not "allow" people to talk to those who are locked up. The DOC in each respective state "allows it". If one phone company does not want the DOC contract, you can be sure there are many other service providers that will jump at the chance.

The bottom line: GTL is making bundles of money off their contracts with DOC. They are a business and as a business taking peoples' money, they should provide at least halfway decent service. And they don't.
Posted by jktshff1 on 2009-10-26:
Not morality police, just honest, law abiding, tax paying citizens.
Posted by tnchuck100 on 2009-10-26:
Exactly, jkt!
Posted by tkettle on 2009-10-26:
Okay ripoffz take a chill pill. I agree with all the posters that you shouldn't be angry with GTL. Be angry with the person that got into trouble and dragged your butt with him/her into this mess. I too had a loved one in the system and I refused to use GTL due to it costing lots of money. Write letters and tons of them. There is no limit on letters. And remember Karma isn't a good thing so you better watch what you say.
Posted by Anonymous on 2009-10-26:
Shaven, we get that the DOC allows the LUXURY, and the phone company provides the service.

However, to make such bald statements as the OP has begs my question: HOW does SHE think the VICTIMS of her criminal feel? GTL raping their customers? What exactly did the criminal do? And rape is NOT a thing to joke about, and to compare a bad service to rape is really in bad form.

The sympathy from me lies entirely with the victims who suffered due to the OP's criminal's choices. I think prison shoudl go back the way it was before the bleeding hearts got hold of it. make the criminals PAY for their crimes. Stop all the cable tv and free college education and make them eat the BARE necessities, no more board games and playground time and no phone calls. Time for prison to be PUNISHMENT.

Of course, he is probably innocent. There are no guilty people in prison. (Now THAT is sarcasm)

Karma is a two way street. You always get what's coming to you in one way or another.
Posted by Eloise on 2009-10-26:
I think all the phone companies that provide services to prisons should have an additional tax added to their current charges. That money would provide funding for victims right groups.
Posted by MSCANTBEWRONG on 2009-10-26:
DOC allows the luxury at a steep price...if you want to speak with your inmate then you must pay the price. It's that simple. I suggest writing letters...much, much cheaper.
Posted by MSCANTBEWRONG on 2009-10-26:
Excellent advice Eloise and LadyScot.
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Inmate collect calling plan
Posted by MooMoo on 11/06/2007
FLORIDA -- We had received inmate calls through MCI when suddenly our phone was blocked. We received a phone call advising/advertising that we needed to get on this 'inmate collect calling plan' through Global Tel Link. I called them and started the plan, struggling through the process trying hard to understand this Indian accent . Felt good though to have gotten this done too and expected to get our inmate call to come through.

If I recall correctly, we did get one call and since then ( about 4 weeks ago ) we have a block on our phone. As all of you, I have been calling that original # that I was given and never get through to speak to anyone ( High volume calling is the excuse ). It is suggested to use the automated system, but there are no proms to even get it started.

My question is, how do these people know when the caller wants to sign up for this plan and they are quick to answer the phone and how do they know when one wants to speak to reps and has questions/ complaints and they don't answer EVER ? Amazing to me .

And yes, why do you generalize and call us ' law breaking FAMILIES ' ? We have one member of our family that made some bad bad choices due to depression and drug abuse and yes we are all paying along with her , but we are not be condemned and titled ' a law breaking family '. I have learned a lot lately corresponding with some of these female inmates and have come off my ' high horse of morality'. Some of these woman are educated, beautiful, hurting people of all parts of our society. And not all deserve to be in prison, but to be in rehab etc.

We do write a lot of letters , but when serious health issues of the prisoner or within the family come up we are grateful for a quick phone call to find out results of tests or biopsies.

Still need to have help to get this block of, because our daughter is going to have a biopsy for a precancerous condition and I would appreciate to find out the result asap .
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Posted by jktshff1 on 2007-11-06:
Why would you have to call a prisoner in order to get your test results for a family member, unless that is the person that is incarcerated AT THE TAXPAYERS EXPENSE?
If so, let them write a letter and tell you.
I'm sorry and forgive me, but I have NO SYMPATHY whatsoever for someone tried and convicted of a crime. The family is suffering because of the prisoner's actions and not any one else's, yet we are paying for it.
Where was the family when the person was making the bad decisions? Not helping much apparently.
Posted by MooMoo on 2007-11-12:
Yes, I forgive you, because you obviously have not lived with addiction or a loved one in prison. I thought I would never be in this situation either, believe me ! But here we are.This crime happened many states away from her family and her support system. As the family of a convicted person you go through many emotions, hurt, disappointment , unbelief, anger , maybe hate. You go through many month of not wanting to deal with this any longer, but then you realize that this is still a family member and when you find out that they are seriously ill now ,yes Sir you do want to have that opportunity to talk to them every once in awhile.And why not it is set up and we are paying for it. We just want these companies to do the right thing, do their business in a correct manner wether they are dealing with inmates/families or any other person.
I can report that my issue with Global Tel Link has been resolved . After trying to get a contact by phone for many days I finally found a working # and after making contact and speaking to someone and I then got disconnected, but tried again . Put myself on the call back list and noticed that when you try to call them back after being put on the call back system , they disconnect you, so you are at their mercy to wait for the call.Also found out what the problem was , the original (Indian gentleman ) forgot to typein an account limit. THAT was all. Fixed it 20 sec. But the block was on for 4 weeks.
Here is a working # 1 877 650-4249,also 1 800 231-0193. there is also a website www.correctionssgtl.com or written inquiries; P.O. Box 957657, Duluth , GA 30095
Also former customers of MCI should call the old customer # of MCI first.
And you seem to hate the fact that that we as taxpayers pick up the bill for these inmates...... well I do too.But that is how it is set up in this blessed country of ours. And I do NOT excuse the acts of prisoners, recognizing they are there for a reason and in many cases I want to throw the key away, exspecially when a crime involded children. In our case it was drug abuse and thinking she avengded what happened to her daughter.
Posted by yeah right on 2009-09-16:
well first of all most people in county jail have NOT been tried or convicted, only charged.... get your facts straight before you start spewing your mouth on the web making yourself look like an idiot
Posted by Skye on 2009-09-16:
Sounds like you have plenty of experience being locked up, yeah right.

Posted by hecken0 on 2009-09-29:
I hope you never have to have a loved one incarcerated, as you will see that we as taxpayers don't even begin to cover the needs of these people. You as a tax payer don't buy there clothing their family members have to send money so the person can order them, or they can use some of the money they earn from their job. Most prisons issue each person only 1 set of clothing. These people also have jobs and many of them send that money home to their families, you know for child support. Also if we Americans would stop locking up non-violent offenders and start focusing on violent crimes are prisons would not be over crowded. Since aparently you are one of the luckly few who have never had to have a family member incarerated why don't take some time to find out what the statistics are on who we are incarerating, most of our tax payer dollars would be better spend on drug rehab. It is insane to incarcerate people for 1 ounce of pot, but this happens everday here in the United States. So don't try to make other that are going through something you have no knowledge of feel any worse or tell them not to woory about their loved one. Chances are they are tax payers just like you and I. And as for sympathy she was not asking for that.
Posted by jktshff1 on 2009-09-29:
heck...what part of I don't care don't you understand? I abide by the laws of the land and believe that the convicted should have to pay back the state or fed for their upkeep upon release or have a way to work it off.
My son was arrested once for some traffic violations and called me wanting me to get him out..told him no. Same thing happened to my brother. If you get caught breaking the law, you have to suffer the consequences. The perp is the one responsible for the families problems, not the public. It the perps responsibility that companies like these can exist.
Let non violent offenders go free??? bs..we are already letting too many out early without having to pay for their crime.
Posted by hecken0 on 2009-09-29:
jkt... I understand that you don't care. I too am a law abiding citizen. Look at some of the statistics it is not non-violent offenders that are being released it is your violent ones (sex offenders, child molesters).
Posted by PepperElf on 2009-09-29:
be glad it's not a military brig

i got bored and read the brig rules at one of my ships one day.

prisoners are allowed to possess 5 only items of mail at any one time.

and for meals they're only allowed a specific amount of food and drink.

i don't remember if they're allowed phone calls.

i do know however they're guaranteed visits. on sunday an E5 or higher must visit them. This one I know intimately - a coworker was sent to the brig and I was the only one around who was qualified to visit him.

still, he put himself there - at least that's what he said to me.

so maybe it's cruel of me to say but... it's easier to fix the issue of the phone bill by not being in the position to require their services to begin with.

and it's not like the option of USPS is banned
Posted by hecken0 on 2009-09-29:
pepper... the USPS is a great service that I utilize often. And weekly visits are also allowed. and no I did not think you were being cruel.
Posted by T.Atkins on 2011-01-14:
all i can say, is WOW. I have a loved one who is also in the system. In fact, it is my husband. Believe me, I don't condone what-so-ever on criminal behavior. I was and am, very disappointed. Never in my entire life did I expect to be in this situation. But needless to say, he still has our two children who love him dearly. It would not be fair to THEM if THEY could not speak to their father. Yes, the globaltel program is very frustrating. The only reason I read these posts, was to see if anyone else was going through what I am having to.
To jktshff1, I could be cruel to you, and wish you what some of us are going through, but I am not the type of person to go onto my3cents just looking for reasons to make someone feel worse about their situation. What are you doing on this post anyway? So, I hope you lighten up, and may God Bless you..
Posted by jktshff1 on 2011-01-14:
Do what ya gotta do, sorry 'bout the kids and what their dad did to them.
Posted by Anonymous on 2011-01-14:
I'ma throw some love jkt's way. Wishing you the best as always jkt.
Posted by jktshff1 on 2011-01-14:
thanks my dear and you also.
Posted by HleighStidham on 2011-10-26:
"I'm sorry and forgive me, but I have NO SYMPATHY whatsoever for someone tried and convicted of a crime. The family is suffering because of the prisoner's actions and not any one else's, yet we are paying for it.
Where was the family when the person was making the bad decisions? Not helping much apparently."
Are you kidding me? This is why there are so many innocent people in prison today,those who choose to see only one side of the story, and there are those who wonder why our justice system is so messed up..Prime example right here

Posted by Slimjim on 2011-10-26:
I have to agree. IMO, nobody should be jailed for drug use or possession. Distribution I get, but incarcerating someone as a criminal because they use, meaning the only victim is themselves, IS a waste of taxpayers money, and does destroy lives of those who already are on shaky ground. Suicide is illegal in most states too I believe. Let's start jailing those people too who are so down in life, they couldn't even kill themselves properly. That's the ticket.
Posted by Starlord on 2011-10-26:
I worked as a CSO at the Arizona State Prison, and my eyes were really opened about inmates. OF all people in prison, only 15% are ther because they were convicted by a jury. The other 85% are there because the plead out to a lesser offense. What gets me is how people accept the word of convicts as gospel. I had an inmates grandmother telling me once how terrible her grandson was treated by the CSOs, being beaten, deprived of pen or pencil and paper, etc. Her grandson was a huge PITA. Simple research would have shown what the state provided these poor, misunderstood waifs. It is now commonly accepted that convicts are all abused as children. The source of the information? The convicts themselves, with no other supporting proof. You can always tell when the Parole Board meets, because everyone on the yard has a Bible under their arm. Convits are great at game playing, it is all they have to do all day.
Posted by jktshff1 on 2012-06-04:
Well put Starlord
Posted by Starlord on 2012-06-19:
hecken, Can you actually namne one non-violent crime tyhat we should let the perp just go to continue their particular 'non-violent' crime. No crime is non-violent, as every crime has a victim who suffers a loss of some kind And don't dare say drugs. Look up the term 'Colombian necktie' and it's origins, then tell me that drugs are non-violent, aside from the fact that a lot of drug money ends up in the hands of Middle East terrorist groups. I ahve been a security officer, a detention and prison officer and a deputy sheriff, and I have yet to see a truly non-violent crime.
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Posted by Super Upset on 10/19/2009
How crazy does this sound??? A few weeks ago I added minutes/funds to my phone and only received one call from the correctional facility. For personal reasons I changed my number (same phone company). Clearly I had close to 20 dollars left in my account, which I paid with MY CREDIT CARD. This is after the phone call I had just received and the ridiculous fee they charge you EVERY SINGLE TIME YOU ADD MONEY TO YOUR ACCOUNT. After changing my number I called to have MY MONEY/FUNDS transferred to my new number. Let's not omit the fact that getting a hold of these people, especially when you are at work is extremely difficult; shame on you if you miss the call. The first time they returned my call the representative said that it would be transferred as a one time courtesy because they normally did not do that. WHY??? You are paying for a service correct??? ok, well I thought it was done and over with and I was going to be able to use the my remaining balance. After all, that is what the operator told me. A few days ago I got a phone call from the correctional facility and it did not come through. I had no money in my account. I thought it was some sort of mistake so here I go again. I called them last Friday and as usual got their automated call back center. Got a call back and re-explained my situation. The operator clearly mentioned it should have been done but they had made some sort of mistake and the transaction never went through. Funny how when they take your money they never make any mistakes. So, she puts me on hold and tells me that her supervisor is the only one with the authority to do that and to wait while this is being processed. Then out of nowhere, I get an answering machine that tells me that no one is available to take my call and to call back later. What a freaking joke! I get hung up on!!!! Wow! Seriously, if they are not going to do it why even make you waste your time? So I called today again and I get the biggest A-hole on the phone to tell me that no there had the authority to promise me anything and that they won't even do it as a one time courtesy because they took that away too. Then on top of that he adds insult to injury and tells me that I paid them the money and that now it is theirs and they can do with it whatever they please!!!! Are you kidding me?! How can you pay for a service/item/product and then once you pay you don't get anything in return, zero, nothing??? Is that even legal? It's not like I changed cell phone companies. Why don't they advice you of their policy in writing to begin with? to know what to expect in case things like this happen? I was so upset I just told the jerk to keep my money and hung up. I wish there was someone regulating such unscrupulous & unethical companies and make them revise their stupid and ridiculous policies. How easy is it to just steal someone's money nowadays? They are no better than any pickpocket out in the streets. Whatever happenend to keeping your customer happy???
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Posted by Anonymous on 2009-10-19:
Save yourself the headache and write letters.
Posted by PepperElf on 2009-10-20:
Perhaps now's the time to invest in some of those ForeverStamps.

Letter writing is the best option since you know the company isn't going to change policy any time soon.

As of right now... phones aren't on the list of human rights. They're conveniences, but they're not guaranteed rights for anyone in the world
Posted by Whoadi on 2012-05-05:
@LadyScot, so are you saying the family members should also be punished and disrespected, robbed and humiliated because one of their family members broke the law?
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Boycott Global Tel Link - I Dare You
Posted by Lady in Red on 01/28/2008
SACRAMENTO, CALIFORNIA -- I double dog dare you to stop using Global Tel Link for 30-60 days.

I think that customers who use Global Tel Link should boycott the use of their services for a 30-60 day period. The company provides the worst customer service I've ever encountered and will never use the service again. I know the importance of talking to our loved ones but come on who are we kidding, they are providing a service that is not a necessity to live on like electricity, and they should provide a decent (not better) a decent customer service to all the people who use their service.

I guarantee you, if we, their customers, stopped using the service for a 30-60 day period, they would loose money and start providing better service. The question is are you brave enough to take that sacrifice?

If you are willing to take a stand, the months of February and March 2008 we will take a stand for get better service.

Let's tell them what we want from them as their customers.

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Posted by jktshff1 on 2008-01-28:
Sorry, long story short, this has been rehashed more times than you can count.
Just click on related reviews and more reviews and you will get way more information than you desired, and opinions you really don't want to read.
No sense in going into this all over again.
Give it your best shot.
Posted by Lady in Red on 2008-01-29:
What do you mean "grow up." I posted my thoughts and concerns as is allowed, and you tell me to "grow up" - what gives. An adult respects other adults opinions without judgment. Whose the adult, certainly not a 23 year old.
Posted by Dixon on 2008-03-04:
I think that you are right because they feel as if we need them and they are going to continue to do what they do as long as well don't take a stand. They have poor customer service and I am talking with a lawyer and I am going to get involve on this move due to I have paid these people well over $2000 in the last 3 months. WE all have our opinions and as our family members sit in there and want to talk with us and we are out here working hard to pay the bills and trying to pay for them to call it will take pressure off of us if they will give great customer service and lower there rates. This comes from jesusare@yahoo.com
Posted by fa1rven on 2008-03-11:
lol, well I find that a little insulting. I'm 22 and I believe maturity has nothing to do with age, as much as it has to do with experience in life. But anyway, I had been trying to open up an account with GTL but apparently nobody works there. All i keep getting is a recording. The people I have been talking to say that GTL isn't accepting credit cards. Even their current customers haven't been able to add funds to their acounts. So what it comes down to is... regardless of whether we want to or not we can't set up service atleast so far this months and last month. Boycotting them right now really doesn't seem to matter to them. Their service sucks and could careless about us the public. Maybe if we wear matching shirts that state we want to get ripped off by them it'll work. I don't know...what do you think? They can even have big red arrows on them. All I want is for my bro to be able to contact my grandma. She's 72 and it's hard for her not to have him around.
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Global Tel Link Is A Rip Off
Posted by Sdolan on 02/03/2009
LOS ANGELES, CALIFORNIA -- Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from a person incarcerated in county jail. The phone number I have for them is 800*483*8314 (this is an automated system)

They charged my credit card so I could establish an advance pay account which allows me to accept collect calls made from County Jail. Over the past 4 days I have deposited $125.00 with them, which covered 8 calls all less than 5 minutes in length.

I deposited another $25.00 yesterday, and received a $14.00 credit towards phone time. The additional $11.00 is their "Service Charge". When you do the math, that comes out to an approx. 73% service charge. HOW IS THIS EVEN LEGAL??

Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls. Talking to customer service is impossible, as they just never come to the phone. I have waited well in excess of 2 hours and still not spoken to anyone.

Each 2 - 3 minute call, (calls are within the local calling area) costs on average $10.00. How can that be right?

You do not have the choice to use any other type of collect call billing. So the only choice that families of loved ones who are incarcerated in Los Angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.

I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.

I have filed a complaint with the BBB, the CPUC, and the Federal Trade commission.

It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.
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Customer Service
Posted by Zbestmom on 12/23/2007
Since Global Tel Link has taken over MCI I have not gotten bills from them in the past two months. They put me on a block because of non payment and told me I could pull up my bill online and pay with a credit card which I do not want to do - I like to send checks and won't until I get a bill in the mail. Once I did send my payment in I had to also then fax them proof that I lived at the address that I had on file and it takes five to seven days for them to "Book into" your file. I also have asked to speak to a supervisor which is a taboo word for them - they assure me that I will not get a different answer.

I then stated my history of payment with MCI was superb since I use to send $100.00 so I could have a credit with them and I wouldn't have to make the monthly payments. They stated my past history was not relevant and that only the past two months are relevant (how convenient when it's them who did not send the bill). Because of all of this I am now on a 4 call limit per month for the next two months until I prove I can pay my bill on time. I offered to make a $100.00 payment so they could have the credit and they also replied that I could do that but it would not help me with lifting the 4 call per month restriction.

This company is a train wreck and should not be in business. They also have no email address as I was poking around on their website but under the FAQ's they state that if you want a bill mailed you have to call and arrange that with customer service - Again, how convenient
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