3 Way Call Detected...
ALABAMA -- I've been using Global Tel Link for about a month to get calls on my cell phone from my fiance. The costs of each call is $2.50 per phone call and the phone calls are 15 minutes long. I only add money ... read full review2 Replies - Latest reply on 06/28/2011
Still waiting for REFUND
RESTON, VIRGINIA -- I set upthe account so my son could call home from jail at the time I thought it was the only way, Well in January we gave them our debit card number and continued using this company for two monthsto ... read full review1 Replies - Latest reply on 05/31/2013
Collect calls from jail
I successfully received calls from my fiance in jail for almost a week then suddenly he was unable to get through and I got a message letting me know that "an inmate in the Los Angeles county correctional ... read full review8 Replies - Latest reply on 06/06/2013
Global tel link are crooks and apparently not aware of how to run an business. This collect service allows you to place 25$ or 50$ on a account and connects you. What they don't tell you is that from that set amount 4.75$ Will be taken frm that(thats their fee)which isn't explained to you in their recording then there is a 2$ and somethimg fee for every 30min or less. Wait it gets better there is also a tax added to the amount. Furthermore if an inmate calls you and you don't pick up, and they hang up and call you right back global-tel-link charges your account as if you answered. Keep in mind that the recording tells you to accept a call you have to press 4.Not only are they charging you all types of hidden fees for using their service they charge you if you don't pick up. 2 Replies - Latest reply on 08/15/2011Add reply
Global Tel Link abuse of customers
DULUTH, GEORGIA -- My entire experience with Global Tel Link has been horrible. The "customer service" reps are rude, unprofessional and while I realize that my brother committed a crime and put himself in prison my family ... read full review35 Replies - Latest reply on 09/11/2008
Since Global Tel Link has taken over MCI I have not gotten bills from them in the past two months. They put me on a block because of non payment and told me I could pull up my bill online and pay with ... read full review
$25.00 For Two Calls?? Outrageous
NEW PORT RICHEY, FLORIDA -- I have used Global Tel Link (no other choice) to speak to my loved on who is about 15 minutes from me or. I put money on my Global Tel Link phone so many times its pathetic. First, I was told the cost ... read full review2 Replies - Latest reply on 05/25/2009
CLEVELAND, OHIO -- Okay, this is new to me. I live in Ohio and my husband is in the prison facility now when he is at a facility near Columbus the call is around 5.00. Okay, because of the distance I can understand this. However, the shocker came when he was moved up here about twenty minutes away from me and I am being told that the call is now 10.00. I call to speak to the supervisor and of course, you get no name just a please leave a message that doesn't get returned. There is something terribly wrong with this system and because they are inmates doesn't give this company the right to treat us like were leeches.
Hate to disappoint but you need to review the rates that are being charged because I seriously doubt that a call to a 330 area code from 216 is 10.00. Is anyone else being billed this outrageous fee?
How crazy does this sound??? A few weeks ago I added minutes/funds to my phone and only received one call from the correctional facility. For personal reasons I changed my number (same phone company). ... read full review3 Replies - Latest reply on 05/05/2012
Boycott Global Tel Link - I Dare You
SACRAMENTO, CALIFORNIA -- I double dog dare you to stop using Global Tel Link for 30-60 days.
I think that customers who use Global Tel Link should boycott the use of their services for a 30-60 day period. The company provides ... read full review4 Replies - Latest reply on 03/11/2008
Global Tel Link Is A Rip Off
LOS ANGELES, CALIFORNIA -- Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from a person incarcerated in county jail. The phone number I have for them is 800*483*8314 (this ... read full review
Problems W/ Global Tel*Link
CINCINNATI, OHIO -- I have had an account with this company for several months in which I've had numerous problems with. Originally I had a billed account but for some reason unknown it was canceled and I was forced to set ... read full review
Billing and Customer Service
I think this company is the most terrible company to deal with. I first had my calls going to my home phone bill, and then I got a phone call stating billing has changed from my home phone carrier, so ... read full review3 Replies - Latest reply on 09/27/2008
An Armed Robbery
FORT MYERS, FLORIDA -- There is got to be a way to stop this monopoly, having just one provider to be able to communicate with your loved ones who are incarcerated, it is terrible what they are doing right in your face. I deposit ... read full review3 Replies - Latest reply on 07/31/2013
P.O. BOX 173875, COLORADO -- I live in Georgia and my husband is incarcerated in Georgia!! Well he called tonight and GTL charged me long distance fees and we both have 229 area code! So I call GTL and unbelievably they try to say he is in California! Wow I did not know jail allowed you to go on vacation. They insisted until they looked into it. So, I ask to have the long distance fee removed and lo and behold they came up with another reason to leave the charge on and that reason is because it was a cell phone last night the supervisor stated that there would be no long distance fee. Of course, the representative tonight said they would not do that. Well I think GTL is a big rip off. Isn't it bad enough the stress we feel having a spouse locked up and down to one income?
1 Replies - Latest reply on 10/29/2010Add reply
Gtl has to take Advantage of us in our hardest times. They should be ashamed of themselves.