Global Tel Link is a ripoff
Still waiting...3 months ago, I opened an account with these thieves. I was told my calls would be around 5.00 a call. I live about 3 miles from the jail I would be getting calls from. The calls was 11.25, ... read full review11 Replies - Latest reply on 03/14/2010
Global Tel Link
I have never been so insulted in my life, Globel tel link has the most rude customer service, I don't want to give them another penny of my money, they think they can be rude because they are the only ... read full review3 Replies - Latest reply on 10/12/2009
So far, it has been very time consuming getting through to customer service. The first time it was 60 min, and the second time it was over 2 hours(had the phone on speaker phone). There are a lot of hidden fees that aren't posted, and I honestly think they are taking advantage of family/friends of those incarcerated with no other way to call out. 3 Replies - Latest reply on 02/26/2009Add reply
STOCKTON, CALIFORNIA -- I have $25.00 on my credit card plus other fees for this service at Global Tel Link and when call they say there is not an account?? Somebody tell me how they took my money for an account that isn't there. My husband can't call home and I got ripped off because I did it online 1st rather then calling 1st. I sent the paper work they needed to straighten it out. 60 to 90 day's for refund. I'm lost and very sad on this company MCI help us set prepaid accounts for you guy's...Add reply
These people suck. I paid my bill online one day but when I checked my account balance the next day I hadn't been given credit for the amount that I had paid. So I call one of the phone numbers they had to get things straightened out. After waiting for over an hour I finally found myself talking to a woman in India who didn't speak English. So I was finally able to get her boss on the line. She wasn't helpful either. After looking at my account she determined that my giving money to them didn't involve the balance decreasing by the amount given. This was the second time that this had happened. So the next day I had them up my limit to $150 and received calls to max out the account. I am now refusing to pay the balance. Their [snip] than thou knowledge and attitude will get them nothing from me.2 Replies - Latest reply on 04/07/2008Add reply
Poor Service And Customer Care
FORT COVINGTON, NEW YORK -- I have been a customer through MCI and then Global tel link for almost ten years. I have always paid my bill and therefore, I have always been granted the additional calls. Well, although MCI was very ... read full review
Lies are Lies Whoever Tells Them
OKLAHOMA -- I recently received a call from Global Tel Link only for GTL to tell me it was blocked. I researched the problem, and I realized that GLT is not truthful. I believe they think that they are dealing ... read full review6 Replies - Latest reply on 10/21/2009
CLAYTON, NORTH CAROLINA -- My husband is in Concord Mass and I live in NC and I have been dealing with Global Tel Link for a while and I have had nothing but problems out of them since he have been there. I call and they are always ... read full review4 Replies - Latest reply on 06/10/2008
Rip off service
NASHVILLE, TENNESSEE -- The reason it costs so much for calls is because the Dept of Corrections receives such a huge kick back for the collect calls. They make millions of dollars by ripping off the family and friends of inmates. ... read full review1 Replies - Latest reply on 11/22/2007
This business is a rip off! They charge an upfront fee that you don't find out about unless you call and ask why your balanced dipped by $6.25. It's a "processing fee" - for an electronic transaction. I didn't use the money and they're charging me $5 (processing fee) to refund my money. It'll take 30-60 working days to return it to me. Add reply
LANCASTER, PENNSYLVANIA -- Global tel is a money making scheme for the company itself, as well as the correctional facility who must require this service.
Most of us with loved ones incarcerated are not wealthy, but the above two mentioned take total advantage of our situation, making this the only way to have phone contact with our jailed loved ones.
Why are they charging outrageous amounts for calls, so called service fees, as well as taking money from my account that are not applied to calls that go through, I am being charged for calls that I do not answer. And forget about customer service, I was treated like a piece of crap, told calls were made that weren't and basically called a liar, and so what you can't do anything about it, you have no other choice.
OKLAHOMA -- My spouse is an inmate at Hillside Correctional in Oklahoma City. Every time I place more money on my account the recording tells me it is now connecting my call, which it does not. I get disconnected every time and charged for the call. I finally managed to talk with a live person about this, and was told it would take seven business days to get a reply. I haven't heard anything since. this has been an ongoing problem, and the company does not seem to care. I am sick of being charged for a call that I don't get to use. I was also informed that Global cannot credit my phone back the charges because it is a cell phone. I have heard that other inmates have experienced the same problem, but do not know that for a fact. I guess my next step is to call the Better Business Bureau. I wish to add that the rate this company charges is absurd. I wish I could list my true feelings about Global in this letter, but the language is not printable. 1 Replies - Latest reply on 06/26/2013Add reply
Don't never put any money into GTL. They will get you for all your money and don't give you all your phone calls they are horrible. I will never put any more money on my phone from them again. It's useless to put so much money for 3 phone calls. Add reply