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97 Reviews & Complaints

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Do They Only Have One Person Answering The Phone?
Posted by Rleighannf on 10/11/2007
Oct 10th I tried calling Global to get info on how to use their service. But after 4 hours of trying to get through I gave up. They said they had a high call volume...Well after reading other postings no kidding. You can't take peoples money without them calling back to figure out why. This company sounds like a fraud but what other choice do we have.

Are they the only ones who service the GA area? I hope not.

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Posted by jktshff1 on 2007-10-11:
Hate to tell you this, but according to the other posts, these companies charge a lot and offer little in the way of customer service.
Your best bet would be to start sending a letter a day to the person you want to talk to. Once you get them rolling, It would be like a chat on the phone.
Save your money for visitation.
Posted by Anonymous on 2007-10-11:
Rleighannf, this is just another rip off that the government allows because the people think its OK because we are talking about alleged criminals. It never ceases to amaze me how stupid the American people seem to have come or should I say lazy?
Posted by Anonymous on 2007-10-11:
Why don't you write a letter instead of spending lots of money on phone calls ?
Posted by momcalls on 2007-10-17:
This Company is a joke. I have been trying to set up an account since Oct 9th today is the 17th. I have had 15 differnet stories of what I need to do to set up an account. And even tried finding someone higher to speak with but they never returned my calls. Why not just write letters? Last night my son was badly injured working at a recycling place with the facility he is at. He has 10 staples in his head. I don't whant him to have to write me a letter and me find out 5 to 10 days later. I have spent hrs waiting to talk to ppl then hrs trying to get someone to understand me. As I was typing this I finally got them to set my account up. About D*** time!!!!!!!!
Posted by Maria juana on 2007-11-22:
yes yes yes yes i imagine 4 hs on the phone...first step...stop lying...because in no more than 1/2 hour a rep would take your call
Posted by elcho on 2007-11-29:
I do not understand why you think you're the only Americans... Is that because you think yur so great that only your nation can be named as AMERICA??? I'm sick of people asking to speak to someone in America. I'm in AMERICA, B... !!! Argentina is part of America, get a world map, it is the part in the south. You think we are ignorant???? WE SPEAK 3 LANGUAGES OR MORE, AT LEAST MOST OF US!!!! WE ALL HAVE UNIVERSITY DEGREES, OR WE ARE IN THE PROCESS OF GETTING THEM!!!! U KNOW THAT MANY OF YUR PEOPLE NOT EVEN FINISH HIGH SCHOOL???? You think you're the center of the world??? YOUR PEOPLE GO TO WAR JUST BECAUSE YOU THINK YOU CAN FIX THE PROBLEMS OF OTHER COUNTRIES!! WHO DO YOU THINK YOU ARE TO INVADE A COUNTRIES, KILL THEIR PEOPLE,AND ALSO MAKE YOUR OWN SOLDIERS DIE!!! YOU'RE DISGUSTING, BECAUSE YOU EVEN VOTED AGAIN FOR THE SAME PERSON THAT ACCUSED BIN LADEN AND SADAM OF BEING TERRORIST WHEN HE SENT THOUSANDS OF SOLDIERS TO DESTROY A NATION AND KILL INNOCENT PEOPLE... Now, who is the ignorant?
Posted by Principissa on 2007-11-29:
Elcho, the way you type and speak makes me wonder what kind of degrees you have. My guess is a Master's in rudeness and a Bachelors in text message typing.

From the way you and your friend Juana here are behaving I can honestly see why these people are so upset with your company.

People make mistakes. I'm sure you do as well. But who the heck are you to judge anyone?

If you talk to these people on the phone the way you speak to them here, I am seriously hoping that your company gets shut down and you lose your job.
Posted by Anonymous on 2007-11-29:
Elcho, "WE ALL HAVE UNIVERSITY DEGREES". I would have to disagree after reading your post and complete destruction of the English language. Does everyone in Argentina type in all CAP'S? Very rude.
Posted by Anonymous on 2007-11-29:
Good morning Super, I see you have now met todays clown.
Posted by Anonymous on 2007-11-29:
Morning Lid's, another day another dollar... elcho is so jealous of us and our way of life he can't see straight.
Posted by Anonymous on 2007-11-29:
Maybe Principissa brother will get his sorry arass?
Posted by Principissa on 2007-11-29:
Lids he probably is investigating him as we speak! And if not I'll make a phone call. I'll message you and send you a link with an article about him. He is awesome!
Posted by Anonymous on 2007-11-29:
Prin, that would cool my email is one my blog.
Posted by Principissa on 2007-11-29:
I sent you an M3C message with the link. I actually have the article on the fridge in the kitchen.
Posted by Mad angry disgusted with GTL on 2007-12-26:
This company is as bad if not worse than the reviews here state.
Posted by Anonymous on 2007-12-26:
I think that elcho needs to crawl back under the bridge with the rest of the trolls.
Posted by My Money Now on 2008-04-07:
Maybe when you press another number for Spanish they actually treat you with respect.
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Poor Customer Service
Posted by AV on 07/14/2007
Very poor service, not trusting, cheating customers.

I bought the prepaid service from an offer to call to India from USA for 7 cents. I bought this service and when I start to call, its saying 7.9 cents per minute. My experience, they just giving too many offers, but they are not eager to keep it. I and several call to get back my money. Finally, I made a dispute through my credit card company and they force them to return my money after 2 months email and phone call. Very poor service, not trustworthy, cheating customers.
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Posted by Starlord on 2007-07-14:
Did you make your calls to India? Are you not aware that there are taxes and conncetion fees to use these cards? 9/10 of a cent seems to be a reasonable charge. That is really less than a cent additional per minute. I live near a town in southern Arizona called Coolidge, and to call Phoenix costs me 12 cents a minute, and you are calling India for less than 8 cents a minute and complaining about it? Sorry, I just can't work up sympathy on this one.
Posted by Anonymous on 2007-07-14:
Sounds to me like they gave your money back? (unless I am reading the review wrong). If that's the case, then what's the problem? They gave you what you want.
Posted by Reviewer on 2007-12-24:
I fully agree with you.. this company GlobalTeleLinks.net has a very poor customer service. They have been disturbing me from last 15 months.. I have been telling them every time, not to call me, but they keep calling me and disturb me and my family.. I will request everyone to never use this company's products..
you can also read a review at http://actnowornever.blogspot.com/
Posted by chittorian on 2009-06-11:
This is the one hopeless company i have ever seen.
These person called me again and again before i subscribed for the service but afterwards they dont have time to listen complaints and resolve them.I was told i will get some 75 min talk time free but i did not get.They charged 50Singapore $ for calling to india from singapore.The call charges what they mentioned is less then what they
charge.If you are calling some no. and call is not picked,still money is deducted from your account.
I am warning users not to use this company services.Dont cry later like me.
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Crooks And Hidden Fees
Posted by Crooks on 12/19/2010
Global tel link are crooks and apparently not aware of how to run an business. This collect service allows you to place 25$ or 50$ on a account and connects you. What they don't tell you is that from that set amount 4.75$ Will be taken frm that(thats their fee)which isn't explained to you in their recording then there is a 2$ and somethimg fee for every 30min or less. Wait it gets better there is also a tax added to the amount. Furthermore if an inmate calls you and you don't pick up, and they hang up and call you right back global-tel-link charges your account as if you answered. Keep in mind that the recording tells you to accept a call you have to press 4.Not only are they charging you all types of hidden fees for using their service they charge you if you don't pick up.
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Posted by jktshff1 on 2010-12-19:
Just click on the other links provided above.
Posted by Lori on 2011-08-15:
This is still going on today. I received 2 calls and the recording never started - the inmate calling did hear the recording and waited. I did not so I hung up. They took out the full fee as it I had accepted 2 calls for the entire 15 min. call duration when in fact each call was less than 40 seconds due to no recording. That is a rip off!
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The Real Story on Global Tel Link
Posted by Web214 on 10/15/2010
People should check out p. C1 of the 14 October Wall St. Journal. Behind the high charges and poor and rude customer service I've read about on other postings is a paragraph that GTL is borrowing money to pay out a very large dividend of $173 million to Veritas Capital, a private equity outfit, and other investors, including Goldman Sachs. Last year Veritas paid $70 million to buy control of GTL; this year it will get back $80 million of that $173 million dividend--that's over a 14% return on its investment, and it still controls the firm to be able to get future payments. Does this look like legalized looting, first of GTL, and then of us through GTL's state-sanctioned monopoly powers?
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Posted by jktshff1 on 2010-10-15:
Don't understand your point. Here is a company making money and, because of contractual obligations, putting money back into the system and providing jobs.
What's wrong with that?
Aside from that just look at the more reviews section.
Posted by getoverit on 2010-10-16:
Borrowing money strictly to pay out a dividend sounds like good old-fashioned milking of a corporation to me, and I don't see where that would create any jobs. But, in all fairness, I didn't see that WSJ article, could not locate it on the WSJ site or by googling.

Judging by Google hits, the company is not making a lot of friends. But let's face it, this is not the kind of business that is likely to create a lot of good PR. It's sort of like a tow-truck company.
Posted by tiredofit on 2011-08-10:
Global Tel Link are thieves!! give them access to your bank account by using your debit card to put money on your phone line and WATCH OUT!!!!!!!!!!!They should be the inmate instead of the company providing phone service. I would be willing to bet over half of the inmates in prison for larceny combined have never stolen as much money as this company
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Collect calls from jail
Posted by Iliansta on 10/02/2009
I successfully received calls from my fiance in jail for almost a week then suddenly he was unable to get through and I got a message letting me know that "an inmate in the Los Angeles county correctional facility is trying to place a call to this number. In order to receive this call and future calls you must first set up a pre-pay account". So I did. And I got the message again!!!! The next call went through and I spoke to him. However, the third call was that same dreadful message. It's like Global Tel Crap picks and chooses when it's going to be kind enough to let you receive the calls you've already paid for. And what's with having to wait two hours to get a phone call back from a rep? Global Tel Link will rot in hell for what it's done to it's customers.
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Posted by DebtorBasher on 2009-10-02:
I get those calls too from our county jail...and I don't even know anyone who would be there...if the name is muffled and you can't make it out, it's a scam, DON'T DO IT, just hang up!
Posted by jktshff1 on 2009-10-02:
see the more reviews above and save some time.
Posted by CSD on 2009-10-02:
Ok so maybe I should have refrased that. May I ask what your husband in jail for?
Posted by jktshff1 on 2009-10-02:
CSD, that has no bearing on the subject. Husband has apparently been convicted of a crime and is doing the time for it.
iliansta, sorry for your problem, but put the blame where it lies.....the convicted criminal/family member is the one that enables these companies to survive.
Posted by prkr on 2009-10-02:
I think all the jail phone systems are like that. Where my man is we use PCS and it never wants to work.Sometimes we have to go days without being able to talk.
Posted by Eloise on 2009-10-02:
'Global Tel Link will rot in hell for what it's done to it's customers.'
Here, I was thinking that it was the people inside the jail who were supposed to rot in hell!

Posted by Anonymous on 2009-10-09:
Eliose, my thoughts too. WHY is it always the company and not the criminal? Had the fiance NOT committed a crime, there would be no need for the service.
Posted by anonymous on 2013-06-06:
My son was set up with cheap jail calls, I paid $23.97 for the service. He had an option to call 3 differant phone numbers at 5 cents/minute. My son tried 2 times to call and could not be connected, because global tellink, interrupted the call and tried to get me to use there service. I think this entire system is a rip off, my son could never talk using the cheap jail services, because, global link would not let the call go thru, since, they are in control of the entire state correctional facility phone calls. I will just let my son call the regular way and pay the high cost. This company should be incarcerated for there actions.
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Poor Service And Customer Care
Posted by Mytone on 03/01/2008
FORT COVINGTON, NEW YORK -- I have been a customer through MCI and then Global tel link for almost ten years. I have always paid my bill and therefore, I have always been granted the additional calls. Well, although MCI was very costly, I always received my calls. Global Tel link has only sent me one bill in nearly a year. I have had many blocks on my line and I have never been given a straight answer for when my bill is due. I was told "you will have calls taken for late payments, for early payments" (yes! I paid early and an over payment therefore, I was not granted additional calls!) How can people use this company when it takes no less than an hour to speak to a person who never can give you a straight answer and the supervisors do not speak to you. I have requested a copy of their policy, but have never seen one they keep telling me that they know the policy therefore, I have no reason to know it! I have been taken from over twenty calls a month to four because I paid a day early in Dec. and my husband called the day my bill was due. I owed $3.32 and they took all my calls except four them. I was never notified that this was happening!

I called when the block was put on my line and was told that I was irresponsible! I paid when I was told to do so through calling the company for a date my bill was due because I never got a bill. I paid the bill and was told I would have to pay two months on time to increase my plan by three calls per month. I did so for January and Feb. I called on March 1 and was told that I show a credit on my bill and they are not a bank therefore, I can not increase my calls I must pay only the amount due on the date it is due. I must wait and pay two more months on time and not over to increase! I asked for the supervisor only to get another customer service rep. who then tells me that they don't count January because my error occurred in Dec as a positive payment therefore, I have to wait until the end of April to be considered. I then asked why I have gotten two answers and she told me not to worry they know the policy and I am not going to get any more calls for at least two months! I am a mother of four and work full time my husband is 6 hours away our calls are what keep us connected because I can't get there often.

How can they justify keeping a family apart like this? I know I am not the only one this has happened to and I know I am not the only one who has spent three hours on the phone begging for our rights to communicate with loved ones. Why can't we find a company that will treat inmate families like any other customers and not like we are deserving of poor treatment and disrespect? In Nov. customers received a letter stating that they were going to $100 worth of calls a month. Once you reach the $100 limit you must pay or your line would be blocked. I asked why my line was blocked in Dec with this new plan they simply stated that the plan did not go through, but I never received a letter stating that and neither did anyone else I have spoken to. I think it is time the legal system step in an help the families to be righted for once. I also want to state that when this company took over I have a credit of $113.00 and moved. I had a new number so they made me send a fax to request a refund I have called and called and they claimed to have received the fax from June 07, and yet here we are Feb 08 and still no refund.

They owe me yet I am being punished! What a joke! We need help from a respectable phone company! I am sorry to go on and on, but this is the only place I have found in hopes of getting my complaint to this company. They don't even have a complaint number! The number you call for customer service just hangs up on you when you complain! Thank you!
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Lies are Lies Whoever Tells Them
Posted by Ohp390 on 10/20/2009
OKLAHOMA -- I recently received a call from Global Tel Link only for GTL to tell me it was blocked. I researched the problem, and I realized that GLT is not truthful. I believe they think that they are dealing with "the lowest of the low" so what they say to us as consumers should be taken as the truth. After my phone was blocked, I called GTL, and they told me that Windstream, my telephone provider rejected the calls and to deal with ILD the people who bill the calls. ILD told me that GTL is the one who put the block on the phone. I called GTL after the Claim that Windstream rejected the charges, and they told me I was one of their best customers, and they did not block any calls. By the way, I talked with the management. When I went back to GTL with Angie's (Windstream) report, GTL went to a different story: I had accepted over $200 in phone calls from the correctional facility. When that statement was discredited by Stephanie at GTL (unbeknownst to the management, Justine (GTL)told me I would have to set up a prepaid account. All of those lies were told to me so that I would set up a prepaid account for which they charge a 25% fee. GTL in untruthful, and the honest sector of the country can not deal with lies. GTL makes up stories as they go hoping that no one with verify their statements. When they are cornered in their lies, they still lie and say because we put a block on your phone for nonpayment, you must set up a prepaid account. No wonder GTL has an "F" grade with the Better Business Bureau. I am writing to my state's Department of Corrections to see if they will reign in GTL. We all should do the same. If the prisons offer phone service, then it should be service. Letters have always been an option, but if there is going to be service, then there should be service--no scams.
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Posted by Anonymous on 2009-10-20:
Just shoot me!
How did prisoners and their loved ones get by when not so long ago the only way to communicate was to write letters and/or visit?!!
A pen, some paper and a stamped letter would be far more cheaper and less stressful.
Posted by PepperElf on 2009-10-20:
And to be honest I rather doubt any complaints here will change it.
Until they declare phone usage as a legal right, this will continue to happen.

I've had to go for long periods of time without phone access. On my first Navy deployment we didn't get free or cheap phone calls home while underway. *

We kinda had email, but we had to pay the ship for each email we sent off, and it had to be limited to text-only messages etc. And they were individually read before being sent off, so there was no privacy.

So, the main form of communication for us? USPS.
Not only that but... SLOW USPS.

Especially if you're receiving mail. Sending home wasn't so bad because... well home doesn't move. But receiving mail could be a pain in the butt because ships move, and sometimes the mail would get routed through the right ports... but the ship didn't get to go to that port.

And that part STILL hasn't changed. Even today, getting mail to a ship that's underway can take up to a month.

So at least the prisons don't have to deal with THAT can of worms.
Posted by Ponie on 2009-10-20:
Wish I could help you, Poster. Since I've never had to (nor want to) receive calls from a correctional facility, I don't know what your solution could be. Doesn't the one who is incarcerated have the ability to write letters to you? I don't think this activity is prohibited is it?
Posted by Ponie on 2009-10-20:
P.S. to Pepper. I hear ya. I have a couple of uncles who have spent time in the sandbox and though not on a ship, they surely didn't get 'Priority Mail' service.
Posted by PepperElf on 2009-10-20:

o yeah desert service... hell out there, i think they'd be happy to get stuff in a month

bout the only "priority" they'll get out there is free postage for letters they send home.
Posted by MSCANTBEWRONG on 2009-10-21:
Unfortunately they have the monopoly so they set the rules. If you want to talk with the person who's in prison, then you have to pay the price. Is it fair?? Probably not...I agree with the others...write letters and stop feeding the company money...if everyone did that the company would go out of business.
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Global Tel Link -- Simply Unreal
Posted by Disgusted!! on 10/02/2009
As with most of the recent reviews regarding Global Tel Link, I too have experienced the newly-placed/hidden policy of there being a limit to phone calls received from inmates. I also was not aware of this so-called "new" policy until my calls were blocked. I think this practice of not informing the customer prior to such a drastic policy change is totally unfair - how can you be expected to conform to a policy that you are unaware of, and it's even more difficult in my case considering I receive calls from two different facilities. At the very minimum I would think Global Tel Link would take that into consideration. As this has just happened, I intend to contact the corporate office later today to seek some type of satisfaction, since I was told by the reps and team leader that they would not be able to unblock my calls. Needless to say, I am outraged! Global Tel Link should really watch its step -- with as many complaints as it has received, it is more than "ripe" for a class-action suit, at the very minimum.
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Posted by Anonymous on 2009-10-02:
Ignorance of a law is not a defense. That is what you would hear if you got arrested.

A policy is a policy whether you are aware or not. The reason for such a policy is probably the phone company being tired of eating the charges that do not get paid by folks who don't mind talking up a storm to the inmate but refuse to pay the high cost later.

That being said, and you will hear it again and again. Be mad at the person incarcerated for causing your inconvenience. Had they stayed out of trouble you would have no need of that service in the first place.
Posted by Disgusted!! on 2009-10-02:
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Billing and Customer Service
Posted by RENAE on 04/22/2008
I think this company is the most terrible company to deal with. I first had my calls going to my home phone bill, and then I got a phone call stating billing has changed from my home phone carrier, so I was told that I would be getting a bill directly from global tel. Well the person that calls me collect, the strangest thing is that this person's family uses the same home phone company I use and it is very strange that they never got a phone call stating billing has changed. Now that I get a bill from them makes my whole experience worse. They have charged me for $200.00 In calls that I have never used. So when you get so mad and ask for a supervisor, they say all they can do is transfer you to a priority customer service rep. That is no better than the main CSR. So I went through every call with a person, and they said yea I was being over charged. But they come and then say well do you want to dispute the bill, or the calls. I said no all I want is my money refunded. And they say all they can do is submit a research form. They won't give me any main office information, and won't give me any main office phone #. I want to file a complaint with the b.B.B. But I can't get anyone to give me any information. So they blocked my phone because of there stupidity. No one speaks English at all, and when you call there you have to have them call you back and it ends up being over 2 hours later. I hope everyone that reads this will watch there billing closely and can help in fighting this horrible company and there practices.
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Posted by MSCANTBEWRONG on 2008-04-23:
Here is their home office information. I hope this helps.
Corporate Headquarters
2609 Cameron Street
Mobile, AL 36607
ph: 251.479.4500
fax: 251.473.4588
Posted by 1776blues on 2008-07-12:
Until this year I had no problem with GTL, then it started when I went over my credit limit which is 100.00 which happen to be my balance. They gave me a courtsey extension. My son got out but is now back in and last month it hit 100.00 and boom a block, then came the no customer service communication with different reps, well the first said I could pay my balance outright but my account would or should clear in a couple days, so I did the advance pay, but my account never cleared. Today, I spoke with ttwo of the rudest women I have ever dealt with and basically they said you have to do prepay, you were warned before (lie) Trouble with that is it cost 9.50 each time you put money on the account, a rip off. There is no way to check your minutes used or balance if it is not on the prepay system. They claimed my county set the limit.
My phone company, AT&T said they have nothing to do with them, this is false because a couple years ago they merged their inmate calling departments and proudly boast one of the largest inmate services, can you spell monopoly? Today I filed a second complaint with FCC in a week and a third this year.

I will check out prisontalk.com because I think we all should boycott nationwide, yes our loved ones will suffer for a little while, but imagine every inmate only making 1 or 2 calls for important calls permonth what that will do to the company's income. F!GTL! Lets do it!
Posted by hifly1231 on 2008-09-27:
I currently have an Advance Pay Account with GTL, and my friend keeps getting a message saying "This number is blocked due to a Global Tel*Link billing issue". I called them today, and I was informed by the Customer Service Representative that "she didn't care whether my friend's calls went through or not, that he shouldn't have done what he did to get locked up, and that I shouldn't be associating with those kind of people anyways". I demanded to speak to a Supervisor. She told me that there were no Supervisors available, and hung up on me. And it doesn't matter how much money you spend with them, THEY DON'T CARE!!!
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Unsatisfied Customer
Posted by Dixon on 03/04/2008
CLAYTON, NORTH CAROLINA -- My husband is in Concord Mass and I live in NC and I have been dealing with Global Tel Link for a while and I have had nothing but problems out of them since he have been there. I call and they are always busy and you have to leave a number and sometimes they will call you back and sometime they will not call. I have asked to speak with a Supervisor and they put you on hold and the next thing you know there is a recording come on to leave a message. I don't think they check the message because no one never calls you back. My rate is $15.78 per call. I have paid well over $2000 or more on phone calls alone and we only get 20 minutes and sometimes it don't even seem like 20 minutes so one time I timed it to see if it was and of course it wasn't.

I have called and asked about my money they have taken out of my account when I pay over the phone and of course I get RUDE CUSTOMER SERVICE and they act like they don't know what you are talking about. I can't find any other number to call to complain and I am looking for someone to help me because I know that I am not the only one that is going thru this situation and I am going to go to a lawyer because this is really getting out of hand and I don't have money to waste so if someone out there no how I can go about finding out what else to do please let me know something by responding.

My husband is not lock up for any harsh crime and they are taking it out on the families as well as the inmates and it is not FAIR. I am in need of HELP PLEASE! Thank you and God Bless You!
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Posted by Anonymous on 2008-03-04:
By concord Mass, can we assume that you mean Mass Correctional Institution in Concord? i.e. Prison?
Posted by jktshff1 on 2008-03-04:
Sorry for the situation your loved one got you in, but global and the others really don't care about the customer, it's about the buck, and the government entity that is running the prison is probably getting some sort of payment from them.
Just look at the other complaints on here about them.
Write letters to your husband and have him do the same. Postage is cheaper and not the hassle.
Posted by Dixon on 2008-03-05:
Thank you for your comment. My husband is at Concord Farms. I am having such a issue out of them and not able to get thru but I am going to call my phone company and going to go back to my lawyer. If you know anything else I can do please let me know. Thank you and God Bless you!
Posted by BonesMalone on 2008-06-10:
Global Tel Link does suck. My loved one is in WCI in Ohio and I'm in NY so my rates were also high. But I added another cell phone to my account and got a number with the same area code as the prison so now each call is only $1. Though this is far better, they still suck. I just put in a complaint with the BBB.
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