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Globaltel Link Is A P.O.S. Company
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I add $25 every week to my cell phone to speak with a friend that is an inmate. With that $25 dollars, 5 goes to a service charge of some sort and the other $20 gets us 3 phone calls of 15 minutes each. As if that's not already ridiculous enough. We were on our last phone call today when he called me and about 6 minutes into the phone call the spokesman for the company comes on and says that the call is being disconnected for use of three way calling. And then when my friend calls back there were only two dollars remaining and that got us just a little over 1 minute of talking. I have no idea on how to use three way calling and I already know if I were to ever try that it would not work and the phone would shut off. So I called the company and it has a policy of if you have a cell phone problem and the call is lost then no money will be refunded. And yes I understand and agree that if your cell phone loses service or goes dead then no you shouldn't get any money refunded. But in my situation it was the company's fault for the phone call being dropped. Not my phones at all. So I wanted a refund and after having this guy tell me 100 times there is no way since I was using a cell phone to get my money refunded. So I told him in the politest way that I would like to speak with someone higher up. And after repeatedly asking that he did. When he finally transferred me it was to a lady and again I spoke with respect and explained my situation. And she started to "explain" that no refunds were allowed to be given I said, even though it was your companies fault and then she proceeded to yell at me and tell me it was rude that she let me speak and then interrupted her.

So I let her speak. Then she put me on hold after being a total witch about things for about 8 minutes and answered the phone again and said sorry about the hold, was there anything else I could help you with. I let her know she helped me with nothing and used another arrange of names that I can't say on this complain but I'm sure you know what they are. I am looking for another company to use and I would NOT recommend this p. o.s. company to ANYONE!!
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Anonymous on 10/23/2009:
JKT, this has nothing to do with the loved one in jail, its with folks being ripped of by this phone company. Just cause the loved one is in jail gives them no right to rip the family members of, they have every right to speak to their incarcerated loved ones.
jktshff1 on 10/23/2009:
Wally It has everything to do with the person in's their fault their families are being put through this. While I sympathize with the problems of the family and friends of the incarcerated, I am glad that the various systems get a portion of the funds for these calls to support the criminals, just wish it was more so the taxpayer could pay less.
Anonymous on 10/23/2009:
Eloise on 10/23/2009:
The cost of providing operator assisted calling (Global Tech Link) is substantially higher than the cost of providing normal long distance. These costs include such things as special equipment, equipment maintenance, billing validation, billing and collections, customer service, and other expenses.'

You also need to add the payroll expenses, and taxes that they must pay. Based on this explanation I can see why their rates are high.
ashnewyorker on 10/24/2009:
I do understand it isn't cheap for these phone lines to work. But honestly, as family member s and friends of inmates, in my county we are already paying 2 dollars a day for the sais inmate.Tere is no reason why GTL should be rude in any way. What kind of customer service is that? The call was dropped having no fault on my being and they refuse to refund the money. We lost about 8 minutes that day on the phone and it doesn't seem like much to anyone whos never experienced a loved on in jail but when fifteen minutes is all you get on a phone call then 8 minutes can seem like an eternity. I still stand with my argument that it is a bad company who does nothing to help or satisfy their customers. And just because someone is in jail doesn't mean it gives people a reason to make money off of them. They need help. So they can one day make it right. idk that's a totally diff topic.
hw293 on 08/09/2011:
This month GTL took 100.oo out of my bank account but I only got credited for 25.00. and 5.oo of this went to service charge.They took 25.00 out of my bank account 4 times on the same day. Because I used my debit card to put 25.oo on my phone line. This apparently gives them the right to take whatever amount they want.In my opinion this is larceny, they are no better than the inmates they are providing phone calls for.Stealing is stealing whether you are a person or a company. They stole 75.00 dollars of my money and I get nothing for it. If I stole 75.00 I would be arrested and charged with larceny. I intend to complain to my State Attorney General repeatly until something is done. I think every one who gets cheated by this company should do the same.
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Lies are Lies Whoever Tells Them
Posted by on
OKLAHOMA -- I recently received a call from Global Tel Link only for GTL to tell me it was blocked. I researched the problem, and I realized that GLT is not truthful. I believe they think that they are dealing with "the lowest of the low" so what they say to us as consumers should be taken as the truth. After my phone was blocked, I called GTL, and they told me that Windstream, my telephone provider rejected the calls and to deal with ILD the people who bill the calls. ILD told me that GTL is the one who put the block on the phone. I called GTL after the Claim that Windstream rejected the charges, and they told me I was one of their best customers, and they did not block any calls. By the way, I talked with the management. When I went back to GTL with Angie's (Windstream) report, GTL went to a different story: I had accepted over $200 in phone calls from the correctional facility. When that statement was discredited by Stephanie at GTL (unbeknownst to the management, Justine (GTL)told me I would have to set up a prepaid account. All of those lies were told to me so that I would set up a prepaid account for which they charge a 25% fee. GTL in untruthful, and the honest sector of the country can not deal with lies. GTL makes up stories as they go hoping that no one with verify their statements. When they are cornered in their lies, they still lie and say because we put a block on your phone for nonpayment, you must set up a prepaid account. No wonder GTL has an "F" grade with the Better Business Bureau. I am writing to my state's Department of Corrections to see if they will rein in GTL. We all should do the same. If the prisons offer phone service, then it should be service. Letters have always been an option, but if there is going to be service, then there should be service--no scams.
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Anonymous on 10/20/2009:
Just shoot me!
How did prisoners and their loved ones get by when not so long ago the only way to communicate was to write letters and/or visit?!!
A pen, some paper and a stamped letter would be far more cheaper and less stressful.
PepperElf on 10/20/2009:
And to be honest I rather doubt any complaints here will change it.
Until they declare phone usage as a legal right, this will continue to happen.

I've had to go for long periods of time without phone access. On my first Navy deployment we didn't get free or cheap phone calls home while underway. *

We kind of had email, but we had to pay the ship for each email we sent off, and it had to be limited to text-only messages etc. And they were individually read before being sent off, so there was no privacy.

So, the main form of communication for us? USPS.
Not only that but... SLOW USPS.

Especially if you're receiving mail. Sending home wasn't so bad because... well home doesn't move. But receiving mail could be a pain in the butt because ships move, and sometimes the mail would get routed through the right ports... but the ship didn't get to go to that port.

And that part STILL hasn't changed. Even today, getting mail to a ship that's underway can take up to a month.

So at least the prisons don't have to deal with THAT can of worms.
Ponie on 10/20/2009:
Wish I could help you, Poster. Since I've never had to (nor want to) receive calls from a correctional facility, I don't know what your solution could be. Doesn't the one who is incarcerated have the ability to write letters to you? I don't think this activity is prohibited is it?
Ponie on 10/20/2009:
P.S. to Pepper. I hear ya. I have a couple of uncles who have spent time in the sandbox and though not on a ship, they surely didn't get 'Priority Mail' service.
PepperElf on 10/20/2009:

o yeah desert service... hell out there, I think they'd be happy to get stuff in a month

bout the only "priority" they'll get out there is free postage for letters they send home.
MSCANTBEWRONG on 10/21/2009:
Unfortunately they have the monopoly so they set the rules. If you want to talk with the person who's in prison, then you have to pay the price. Is it fair?? Probably not...I agree with the others...write letters and stop feeding the company money...if everyone did that the company would go out of business.
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All I Can Say Is Wow!
Posted by on
I have been dealing with Global Tel Link for a little over a year. I have paid there high phone rates and have never been blocked not once until a week ago. I always pay on time because as we all know the phone is a vital contact especially when your loved one is far away. last week they called me and told me they can not bill through the phone company anymore and I would have to fax a copy of my phone bill to them and it would take 3-5 business days to process. today is my 7th day being blocked and still the fax has not been processed. there customer service representative told me that I need to learn patience. I thought that was extremely rude since they told me 3-5 business days not 5-7 days not 7-10 days. I was told not to call back until Friday...and all of this time I am trying to sort out the problem she tells me this process happens within the first 2 days of them going to a prison and I told her that was BS because my husband has been in prison for 2 months now. I asked her if there was a way to even check and see if they received the fax and she told me if I wanted to track it, that would take an additional 5 days. I am sorry but I feel that it is wrong how they are handling customers who actually have been good and pay when they are supposed to. I work a 2nd job just to pay these people every single week. I agree with everyone else on here, there is no need to punish the civilians who are trying to do the right thing just because one of there loved ones messed up and is incarcerated, we are being treated horribly and I am sorry but I get told they service over 1,000 prison facilities all over the USA and this is why it takes so long, well if that is the case, then you need to hire more people then what you have working for you. I am in retail management and if myself or one of my workers EVER treated a paying customer like how I have been treated for the past week, we would be written up and then fired if it persisted.

If you are going to give high phone rates, at least make your customer service department a little more pleasant to deal with. we the consumers are not mean, we just want better service, especially when we are shelling out a lot of money to you.
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ohp390 on 10/20/2009:
Write to your state Department of Corrections and tell them what is happenning. The state should be embarrassed to deal with such scam artists. That is why GTL has an "F" rating with the Better Business Bureau.
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The Worst Company I Ever Dealt With And I Can See I Am Not Alone
Posted by on
MOBILE, ALABAMA -- I have been dealing with this company for over a year and a half and have had nothing but problems--I have been blocked a few times and some my fault some not but they don't want to hear it --we the customer are wrong and have to pay for our actions and going over the amount they allow us--well I got preached today and put down by one of the customer service there after waiting for 2 hours last night to get through and then I get a guy representative who can't help me and he gives me a number for the al office and I call and it's back to the automated waiting system--well I am being forced to go back to pre pay and have to pay them a fee now cause they say I went over when I know I didn't cause I keep a log of every call I have accepted and the cost with time and dates and minutes used--but they condemn me that I am wrong and but no one wants to go through the calls one-by-one with me to see who is at fault!!

Funny thing is I was blocked a few months back cause it said I went over for high call volume--the phones were down at the prison for 3 days on the days they said I had high call volume and blocked me and they argued and argued with me that I was wrong and when they realized it was them I never got a sorry--I got told well we will unblock this last time and that is it--lol--I have been unblocked 2 times since then--this company is the biggest joke and scammers out there.

None of them know what is going on--they need to send a rules and regulations handbook out the all the customer service reps and make sure they know what they are talking about--cause I had one guy tell me that they can unblock you as long as the inmates not in a county jail--they can only do that once--but then the next person you talk to says no I can't unblock you even though he's in a state prison--when they really don't know what they are talking about they tell you to call the al. Office --then you get attitude from nasty supervisors and this women was preaching to me today about god--only god is perfect when I told her their computer systems screws up and is not perfect and then basically told me I have rules and regulations to abide by in life and when I don't I am to be punished--I said are you for real? I am 35 years old and not the one in jail--don't talk to me about punishment--dealing with your company has been more punishment then anyone should have to endure.

I told her things happen--life happens--people die and get sick and they need to take into consideration when this things go one that yeah people may go over this amount allowed--just cause they are inmates don't mean they don't have a right to know what goes on in their family and to be able to be there through the phone calls cause they can't be there in person--she didn't care I have a disabled child and he got sick a month ago and I got blocked cause we had a lot of calls going back and forth cause hello???He wanted to make sure his son was OK--did they care --nope

all globel tel cares about is high prices for calls and forcing you to pre-paid so they can charge you fees that go directly to them

something needs to be done about this company or they need to give us (the customer) other companies to choose from as a service for inmate calls to be accepted through I have been hung up on and charged for it--did I get the credit--nope--they are rip-offs--please be aware and what gets me after all these complaints--nothing has been done to stop this company--it's hard enough having a loved on in prsion--then to deal with this horrible company and stress and having to keep a log of every call you accept so you don't go over--
how come there is not a number for us to call to find out what the balance is on our account so we know how many more calls we can accept??
Ya know why??
Cause then they wouldn't be able to block you and force you to use pre-paid and pays their fees plus high call amounts $8.00 For a 15 minute call is un heard of
but they get away with it cause we allow them too who are we the innocent family members of inmates--
all I have to say is thank god I only have about a year left of this and I will never have to deal with globel tel link again
fyi--globel tel-you would get $200. A month of my money in phone calls--now that you forced me to pre-pay--you will be lucky to get $25 a month--you will lose not me--I will use the extra money I save for gas to go visit more and write more letters
and if everyone follows my lead--you will lose enough money where you will be forced to make a change and put the customers first once and for all!!!
God bless America
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Fufu487 on 09/16/2009:
I'm sorry to hear about your hardships, but the company isn't going to make exceptions based on 'life happens'. And please no caps, its equal to yelling :( And its hard to read :( I know it's not the greatest company to deal with, but if you were yelling at them like you were 'yelling' on this review, I don't blame them for not being able to service you properly. It sounds like you had a record of going over, and they need to draw the line at some point. Calling the company a 'joke' because they unblocked you more times than promised, just ensures they WERE trying to work with you. You catch more flies with honey......
harley1btch on 09/16/2009:
well I am soorry about the capitals on the complaint(didn't mean it as yelling)--but I never yelled at anyone on the phone or got nasty with them--I have been blocked 2 times when I was not my doing and my point to that was they held that against me--the way they have their system set up you can't call to find out your balance and when you keep a strict log of all calls accepted and you ask them to go through each one and they refuse--how is that working with the customer
Luckily I have my house phone forwarded to my cell so I get a log of every call I accept on my cell phone bill and that was one way last year how I proved that it wasn't me.
When I get this months cell phone bill and can prove that the calls don't match up I will bring it to their attention--but I will not go back to using their service.
This company is a joke cause each reps tells you something different and they don't explain everything clearly with you right off the bat--I have been deling with them for over a year and nothing has change or gotten better--I am a pretty patient person when I sit on hold for hours waiting for a rep and then get hung up on and call back and do it all over again--or wait for hours for a call back.
Fufu487 on 09/16/2009:
That does explain it more clearly. I don't understand how you could have gone over your minutes if it's not your doing though. What is the plan for the set-up between your phone line and the prison calls??
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Global Tel Link Is A Rip Off
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LOS ANGELES, CALIFORNIA -- Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from a person incarcerated in county jail. The phone number I have for them is 800*483*8314 (this is an automated system)

They charged my credit card so I could establish an advance pay account which allows me to accept collect calls made from County Jail. Over the past 4 days I have deposited $125.00 with them, which covered 8 calls all less than 5 minutes in length.

I deposited another $25.00 yesterday, and received a $14.00 credit towards phone time. The additional $11.00 is their "Service Charge". When you do the math, that comes out to an approx. 73% service charge. HOW IS THIS EVEN LEGAL??

Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls. Talking to customer service is impossible, as they just never come to the phone. I have waited well in excess of 2 hours and still not spoken to anyone.

Each 2 - 3 minute call, (calls are within the local calling area) costs on average $10.00. How can that be right?

You do not have the choice to use any other type of collect call billing. So the only choice that families of loved ones who are incarcerated in Los Angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.

I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.

I have filed a complaint with the BBB, the CPUC, and the Federal Trade commission.

It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.
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Billing and Customer Service
Posted by on
I think this company is the most terrible company to deal with. I first had my calls going to my home phone bill, and then I got a phone call stating billing has changed from my home phone carrier, so I was told that I would be getting a bill directly from Global Tel. Well the person that calls me collect, the strangest thing is that this person's family uses the same home phone company I use and it is very strange that they never got a phone call stating billing has changed. Now that I get a bill from them makes my whole experience worse. They have charged me for $200.00 In calls that I have never used. So when you get so mad and ask for a supervisor, they say all they can do is transfer you to a priority customer service rep. That is no better than the main CSR. So I went through every call with a person, and they said yea I was being over charged. But they come and then say well do you want to dispute the bill, or the calls. I said no all I want is my money refunded. And they say all they can do is submit a research form. They won't give me any main office information, and won't give me any main office phone #. I want to file a complaint with the b.B.B. But I can't get anyone to give me any information. So they blocked my phone because of there stupidity. No one speaks English at all, and when you call there you have to have them call you back and it ends up being over 2 hours later. I hope everyone that reads this will watch there billing closely and can help in fighting this horrible company and there practices.
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MSCANTBEWRONG on 04/23/2008:
Here is their home office information. I hope this helps.
Corporate Headquarters
2609 Cameron Street
Mobile, AL 36607
ph: 251.479.4500
fax: 251.473.4588
1776blues on 07/12/2008:
Until this year I had no problem with GTL, then it started when I went over my credit limit which is 100.00 which happen to be my balance. They gave me a courtesy extension. My son got out but is now back in and last month it hit 100.00 and boom a block, then came the no customer service communication with different reps, well the first said I could pay my balance outright but my account would or should clear in a couple days, so I did the advance pay, but my account never cleared. Today, I spoke with ttwo of the rudest women I have ever dealt with and basically they said you have to do prepay, you were warned before (lie) Trouble with that is it cost 9.50 each time you put money on the account, a rip off. There is no way to check your minutes used or balance if it is not on the prepay system. They claimed my county set the limit.
My phone company, AT&T said they have nothing to do with them, this is false because a couple years ago they merged their inmate calling departments and proudly boast one of the largest inmate services, can you spell monopoly? Today I filed a second complaint with FCC in a week and a third this year.

I will check out because I think we all should boycott nationwide, yes our loved ones will suffer for a little while, but imagine every inmate only making 1 or 2 calls for important calls permonth what that will due to the company's income. F!GTL! Lets do it!
hifly1231 on 09/27/2008:
I currently have an Advance Pay Account with GTL, and my friend keeps getting a message saying "This number is blocked due to a Global Tel*Link billing issue". I called them today, and I was informed by the Customer Service Representative that "she didn't care whether my friend's calls went through or not, that he shouldn't have done what he did to get locked up, and that I shouldn't be associating with those kind of people anyway". I demanded to speak to a Supervisor. She told me that there were no Supervisors available, and hung up on me. And it doesn't matter how much money you spend with them, THEY DON'T CARE!!!
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Collect Calls from Jail
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I have had a time trying to get global telling on the phone so I can receive collect calls from a loved one. A friend of mine told me I could go to a check cashing place and they would be able to put money on my phone so I could receive the call and they did, they took my money.... come to find out global telling aren't the ones who set everything up.... CORRECTIONAL BILLING SERVICES are.

I have their telephone number for any one who is interested 1-800-844-6591. You actually talk to a person and I could receive call the very same day!!!!!!!
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Unsatisfied Customer
Posted by on
CLAYTON, NORTH CAROLINA -- My husband is in Concord Mass and I live in NC and I have been dealing with Global Tel Link for a while and I have had nothing but problems out of them since he have been there. I call and they are always busy and you have to leave a number and sometimes they will call you back and sometime they will not call. I have asked to speak with a Supervisor and they put you on hold and the next thing you know there is a recording come on to leave a message. I don't think they check the message because no one never calls you back. My rate is $15.78 per call. I have paid well over $2000 or more on phone calls alone and we only get 20 minutes and sometimes it don't even seem like 20 minutes so one time I timed it to see if it was and of course it wasn't.

I have called and asked about my money they have taken out of my account when I pay over the phone and of course I get RUDE CUSTOMER SERVICE and they act like they don't know what you are talking about. I can't find any other number to call to complain and I am looking for someone to help me because I know that I am not the only one that is going through this situation and I am going to go to a lawyer because this is really getting out of hand and I don't have money to waste so if someone out there no how I can go about finding out what else to do please let me know something by responding.

My husband is not lock up for any harsh crime and they are taking it out on the families as well as the inmates and it is not FAIR. I am in need of HELP PLEASE! Thank you and God Bless You!
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Anonymous on 03/04/2008:
By concord Mass, can we assume that you mean Mass Correctional Institution in Concord? I.e. Prison?
jktshff1 on 03/04/2008:
Sorry for the situation your loved one got you in, but global and the others really don't care about the customer, it's about the buck, and the government entity that is running the prison is probably getting some sort of payment from them.
Just look at the other complaints on here about them.
Write letters to your husband and have him do the same. Postage is cheaper and not the hassle.
Dixon on 03/05/2008:
Thank you for your comment. My husband is at Concord Farms. I am having such an issue out of them and not able to get through but I am going to call my phone company and going to go back to my lawyer. If you know anything else I can do please let me know. Thank you and God Bless you!
BonesMalone on 06/10/2008:
Global Tel Link does suck. My loved one is in WCI in Ohio and I'm in NY so my rates were also high. But I added another cell phone to my account and got a number with the same area code as the prison so now each call is only $1. Though this is far better, they still suck. I just put in a complaint with the BBB.
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Problems W/ Global Tel*Link
Posted by on
CINCINNATI, OHIO -- I have had an account with this company for several months in which I've had numerous problems with. Originally I had a billed account but for some reason unknown it was canceled and I was forced to set up a pre paid account. I was told I was only able to add minutes to the account with a credit card. The past few months I have noticed I have been overcharged for these calls because the customer service rep had entered my address wrong. Most likely because I have yet spoke to a customer service rep that speaks nor do I think understand English very well.. I called to make a complaint and was told I would have to wait until I received my bill to dispute this. A bill in which I never receive either because my address was entered wrong or the fact that I have a pre paid account and is not billed for the actual calls. Another problem was I could not receive calls when I had more than enough funds on my account.

Also my calls would be cut short to four, five minutes and the inmate would have to call back and I was charged 1.50 for a connection fee. Most recently I called in to have minutes added to the account and was told my card declined. Not thinking, I called in the next day with a different card and was told this one also declined. I called my banks to see why the cards where declining and found that neither one of the cards where declined both transactions where shown as processed. Calling customer service is a joke.

I have tried this several times and found it unsuccessful. I have on numerous occasions asked to speak to a supervisor and was told its against company policy. So I have filed a former complaint with the Orlando, Fl Better Business Bureau (this is the state that the main office is located in, so I've been told), and also posted several complaints on web sites like this. This company is seriously corrupted. I am asking everyone who has had similar problems with this company to also contact the B.B.B. Something needs to be done about this!!!
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Inmate Calling
Posted by on
OK quite some time has gone by, So Its time for an update! FINALLY I don't know if it was due to so many complaints but, GTL is finally on the right track! They have workers who can clearly speak English A+ for that! I know on Monday and Tuesday its there high call volume days but they now have a call back que, where if there is too long of a wait you simply enter your call back number and they will call you back within 2 hours and I always get a call back within the hour! They are more efficient and work much quicker now! If only we could get the price on the calls down, but hey I'm happy that they finally have things on the right track and are running the business as it should be run!! Kudos to GTL for getting it together! BELOW was when I first delt with them!


I'm so mad! 2 weeks ago Monday I faxed my bill to MCI and they were quick to get my account setup by Wednesday I called and made a deposit of $75.00 and the lady I spoke with said that after 1 our I could get incoming calls! Well a week later and there is still a block on my line. I faxed the information to MCI and now I'm working with Global Tell Link... have no clue how I ended up with them. For the past 2 days I have been calling and they pick up and say we are having Technical difficulties call back in 30 min that's been for 2 days now. I called someone else from the company and was told the block was off. I called again today and the lady told me the block was still on due to updating the system and it could take up to 10 more business days for the block to come off! I'm so pissed. It just suck that we as the consumers who keep businesses like this going can not do anything about this type of crap. They are taking advantage of us and its not fair! There has to be a way to fight this it just isn't right!

Yes I agree Prison isn't supposed to be easy but what about us we aren't in prison, yet we want to talk to our loved ones! Is it right for us to suffer also!!!! I am so fed up with these companies!
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jktshff1 on 07/24/2007:
Yes, if you look at some of the other posts on calls of this type it would seem to be a rip-off. But it's the prisoners that keep these places in business. THEIR FAULT (emphasis only not yelling) nobody else's.
jenjenn on 07/24/2007:
A scam...for those that scam. Go figure!!
Skye on 07/24/2007:
Write letters.
Anonymous on 07/24/2007:
Isn't watching your loved one break the law something that you already suffered for. What did your loved one do?
toodammadd on 08/06/2007:
I understand what you went through because I went through it myself. and still to this day I've been having problems getting through to them and its reall pissing me off!!!!!
kevsbigsis on 09/28/2007:
It is the inmates fault for being in prison but why should the families be continually punished for a crime THEY didn't commit. We have suffered enough and shouldn't be treated so shabbily by Global Tel Link. FYI for family is not a law breaking family we are decent honest and hardworking.
DigitalCommando on 09/28/2007:
AlleyS, Cussing, what cuss words do you see here?
2000roadstar on 10/03/2007:
passing judgment on the inmate (already been done) and their family (uncalled for) is not what this thread is about. Come on people. The bottom line is we are paying a premium price for a service and getting little to no customer service. The best thing we can all do is write letters of complaint to our state's Public Utilities Commission. Global Tel Link will have to address each and every complaint filed with these organizations.
jktshff1 on 10/03/2007:
2000...WE are paying premium taxes to pay for the inmate's food, lodging, medical care, tv, radio, incarceration get the picture.
I understand that it's not the families fault but let them write letters.
Renee2007 on 10/07/2007:
Contact the Federal Communications Commission
rleighannf on 10/11/2007:
rm56 on 11/04/2007:
A few months ago, I was billed by MCI for my correctional services billing. I sent my payment to them. In the meantime, Global Tel Link took over the company, and blocked my phone for nonpayment, when I finally reached them by phone and spoke to a rep after several long days of trying after my workday was done, they told me MCI did not pay them, so I need to send them a payment for the same amount, and it would take up to 10 business days to unblock my phone. I was very upset by this, as I'd paid my bills for the my son's collect calls. After I spoke to another rep on another day, as it was like 6 weeks before they unblocked the calls, they told me I had to fax my cancelled check to them, and it would take 10 business days, it was a month later by the time they got my phone unblocked. This company has me feeling like we live in communism today in this country to be treated like we don't pay our bills.
elcho on 11/20/2007:
Dear customer, I can't believe you all have time to write such stupid reviews about a company that does not give a penny for you all. I work for Global, I'm in Argentina, and I agree with you, this company IS A PIECE OF .... To tell you the truth, I've worked with MCI, they were strick, but fast, and it was easier to get in touch with us, the reps. I truly agree with many customers regarding holding time. And also about rudeness, and policies. Most of the problems we are having is because: a, during the peak hours (around 12:00 pm till 9:00 pm Eastern) we are not so many reps, as we used to be before, the reason for that is that the morning time (7 am to 12 am) is over crowded, we do not receive so many calls during this time, and most of my peers work during that time, because for many of us, here in Argentina, is better to work during this time. oF course, this means not so many reps. working during difficult hours. In addition to that, customers are more upset than ever, and it is understandable (most of us, who work for this horrible company agree with what I'm saying). There is one more thing. People working in the afternoon are relatively "new" people. The experiences ones either quit or work in the morning. Just a few of us (who provide with the best customer service we CAN provide, not the one we want) know exactly what is going on. TRAINING OF NEW REPS, MY FRIENDS, LASTS ONLY A WEEK!!! How on Earth you espect good serious customer service with one week training????????? Now, there is more to this, most of us are students, so we study and work, and that makes the job even harder, since customer, usually right, give us many problems. WE WANT TO HELP, AND WE UNDERSTAND YOU, but sometimes is way too difficult if you either Shout or yell all the time, or if you don't understand what we are trying to explain to you. I'm not saying that the explanation is morally correct, but it is how it is, and you as well as us have to deal with this... Another important aspect is work conditions in the building, the light is very poor, the computers WAY TOOOOOOOOOO SLOW, sound is awful, we are afraid of quality evaluations (calls are recorded to vfy. if what we are telling is correct according to compoany policies and procedures) cause they're too strick with us, some supervisors (the 2 idiots from the morning) do not help much, and salary, my dears, is lees than poor: We work for a company named APEX; a Sukes company, which is hired by different companies who want to hire the customer service provided by APEX, and theses companies (such us Global Tel, BMG, Capital One, etc) pay a certain amount of money per hour. GTL pays APEX (who is the company paying us) U$S 10 per hour we work. We work 6 hours and 1/2 per day, 5 days a week, around U$S 1300 per month. We are also paid for calls received (around 0,25 cents per call). You know how much money we earn each month in dollars??? $350 (a rep who is getting a good salary). So, to sum up, in this long comment I wanted to explain to you that we agree with you, that we are not so different, we are workers, and that here in Argentina although most of us are students, we need the money to help in our homes, or to carry on our lives. That is why we keep on working in this company. I CAN GUARANTEE, WE DO NOT AGREE WITH IT AT ALL!!!!!!!! That is why I hope you will write to me, and also that you will understand us better when you call us, it is not our fault, and we really want to help you...
jktshff1 on 11/20/2007:
well,if you can believe it, straight from the horses' mouth
Maria juana on 11/22/2007:
yeah yeah yeah I imagine..I'm a rep since 2005...and you are not good at lying..the other day I told a man he can only make 1 payment per day per card...I told him if you have another cc you can use you have a different one...he told me yes...after I write down the number it was the same I leave a note on the system that said CR (LYER)CALLED TO MAKE A PAYMNET//EDU CR 1 PAYMENT PER DAY PER CARD//CR IS ANGRY BUT I DON'T CARE FOR LYERRRRRRR!!!!!!!!!
DebtorBasher on 11/22/2007:
MaraJuana...The documentation you put on that person's account can get a person terminated. Is this how the Reps in Argentina are trained? To document people as being liars? I wish you had worked at NCO with me...I'd have your sorry @ss hit with the door. You do realize you've violated company policy don't you? If for any reason, this customer decided to sue the company you worked for, and they had to hand over their records, and the attorney sees comments like this on their're company would be better hope that YOUR accounts with documentation like that is never viewed during an audit!
islandjim on 11/27/2007:
Global Tel Link is the same as MCI when they handled the calls to the corrctions facilities. They don't give a damn about the consumers as they have a semi monopoly and no other way for us to speak with our families. There is no notification of any problems with your account until it is too late. Checks mailed on the 14th of the month are deposited until the 25th which turns out to be late and they take away our priviliges of receiving calls from the ones we love. Sure we know they did wrong to be where they are, but what did we do? Absolutely the worse customer service, including the people that answer the phone that are very difficult to understand and will not try to help you, unless it means another way to send them money. I say the hell with Global Tel Link and I await the day when they ask me fo something. Att, Verizon, and most others are superior to the services of GTL. I wish and hope that one day the shoe is on the other foot and they have to use the service to see its faults. They certainly don't listen to you on the phone. If you have any choice, don't use Global Tel Link!
elcho on 11/29/2007:
I cannot believe this, why do you always pretend to know the policies of a company? "You do realize you've violated company policy " said mr DebtorBasher. Poor thing, you think we really care if we put that someone's a liar? do you think you can sew us, YOU REALLY THINK SO??? U how how many times I've been threatened with this, you how many times they said they would get an attorney and make me fire??? U KNOW HOW MANY TIMES I LAUGHED IN YOUR OWN FACE WHEN U SAID THAT?? AND I still have my job, AND I'M ONE OF THE BEST PAID REPS IN THE CENTER. You know why? because there are good, excellent people in USA, understandable, upset by the situation (I agree, I'm also a customer, not from GTL, but a customer in the end). BUT WHEN SOMEONE CALLS THINKING HE OR SHE CAN GO OVER ME, AND BE DISRESPECTFUL, AND SHOUT AND YELL AND USE PROFANITY, U THINK I'M GOING TO BE LIKE "yes, yes, yes, I apologize". NOOOOOOOO WAY!!!!!!!!! So please, u want good cr. service, please make an effort to be nicer on the phone, and u'll note the difference...
Principissa on 11/29/2007:
I would. Because all its going to take is one whistle blower and you guys are in serious trouble.

I would take what Basher says seriously, trust me you don't want to mess with the Basher!
mari_is_back on 03/30/2008:
ajjajajaj The documentation you put on that person's account can get a person terminated. ???'jajajajaj after we take a payment the system leaves the last 4 digits of the credit card, if you give the card # and it finished the same.are you using the same card,aren't you?,

PD:it`s seems like brasher works is gtl he knows alllll the policy , come on you do not even know your name jajaj
DebtorBasher on 03/30/2008:
Mari...I don't think it's really worth much posting on a thread from July of last July.
libby1666 on 08/14/2008:
I hear every word you are saying and I agree 100%. My husband was calling collect now he can't call till I set up this account well I can't never get anyone to answer the damn phone they are always busy and will call me back. Then they say no attempt has been made to call your number well I moved and the damn number has changed. He can't even make an attempt to call without them. So the soultion I have found is once a month I call his counslor and she will have him sent to her office and she lets him call and talk for about five minutes.
toodevious816 on 01/29/2009:
I'm glad they finally got there $hit together!! Now if only they can bring there calling costs down!! That might be pushing
66turtles on 02/09/2009:
Well I live in Canada, and when my husband first called me I waited to see what the charges were, and I waited through the whole, song and dance, and accepted his call. Well when I got my phone bill, I was charged $83.84 for a half hour call. It's ridiculous and I can't keep paying that high a price for a phone call, if anyone has any suggestions for me, please let me know!
jktshff1 on 02/09/2009:
write letters
gtlrep2009 on 04/01/2009:
OK customers of GTL. I do agree with some of you as far as the hold time and the call back times and some of the reps misinforming you pple. but as far as the rates go they are set by the facility and gtl. rates are regulated by the FCC, PTC, along with a couple of others. So if you do not like the rates, get a pen and paper and write them. OK and I bet ur sayin why should you the family member or friend be punished. GTL is not punishing you nor the inmate but hello the GUILTY are there for a reason. As for debtorbasher, NCO and GTL are 2 diff and have diff policies. I will agree that the rep should not have notated the accnt that the cust a liar but it is what it is and if ur a liar then ur a liar. And as far as having the rep fired that is the most funniest s**t I have ever heard..
litl14u2000 on 09/23/2009:
I can not believe someone posted that imates are lucky to have phone calls at all. are they less human because they broke a law? do there moms love them less? get a grip these are people who are being taken advantage of. 1.00 for a romain noodle when you get 6 for a dollars outside. 18.00 for underwear? and the calls home are outrageous.
Prisoner are locked down starved and charged outrageous amounts for paper, stamps and toothbrushes. yes they committed a crime that's why that are locked up. But whos being punished? there family.. These are still people.
could you go 5 years without talking to your son or daughter? criminal or not there are innocent people paying ridiculous amounts of money to talked to their children. somethig needs to be done.
jktshff1 on 09/23/2009:
Old post, but sorry,
lit.....THEY did the crime...THEY are responsible for the situation the family finds themselves in....THEY should be charged for things they need....THEY should have to pay restitution to the federal or state gubment for their care. THEY are the reason that companies like this are around.
Write a letter or go visit when it's allowed.
Anonymous on 09/23/2009:
Yes, litl14, everything you mention is terrible and something should be done. How about they don't do the crime? How selfish they must be to put their families through all that. How selfish they must be to separate themselves from their children like that. How selfish they must be to expect others to scrape together $18 for a pair of underwear. They did the crime, and our prison system is a cake walk to what they should have to endure.

Who is being punished? Ask the criminal who stole the car or stole the money or robbed the bank or sold the drugs or beat his wife or whatever moronic thing they've done. Ask them why THEY are allowing the ones they supposedly love to be punished for what THEY did. They shouldn't be allowed underwear.
Anonymous on 09/23/2009:
Mundo, it's not about the crime, it's about the ___________!
Now stop posting on ancient threads!!!!
One Bad Mama on 04/17/2011:
Oh for crying out loud. GTL reps are rude, dishonest and don't know what they are doing. YES they should be regulated!! Yes they need to have a dose of their own medicine. They are lucky I don't live anywhere near Mobile Alabama!! My son took coins ...yes coins....not collector coins...just coins...not even dollar bills...from his dishonest POS step grandfather and that is why he is in jail. Hes served his time he is waiting on parole.. in the meantime...GTL is ripping people off. GTL is punishing families and loved ones. BUT WAIT THERES MORE!! Check out GTL at their own game..they will still charge you..but only a fraction of what they charge direct....then whenever you get a them from another phone....and play F**k you song from Cee lo Green when the customer service rep gets on the phone...Have fun people!! Make my day!! Its fun to play with tech support too...877 856 3184 prompt 2....let me know how it goes....ROFLMAO
One Bad Mama on 04/17/2011:
GTL IS NOT ON THE RIGHT TRACK!! They have a monopoly on the phone calls and the customer service is in the toilet. Why are they so rude? Why do you get 10 different answers from 10 different customer service reps? What the heck?? I don't know how these people sleep at night. I would become a prostitute before I would ever work for a company that operates like this!! I hope every single employee rots in hell!
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