LOS ANGELES, CALIFORNIA -- Global Tel Link is the service used by Los Angeles County Jail System, so you can receive collect calls from a person incarcerated in county jail. The phone number I have for them is 800*483*8314 (this is an automated system)
They charged my credit card so I could establish an advance pay account which allows me to accept collect calls made from County Jail. Over the past 4 days I have deposited $125.00 with them, which covered 8 calls all less than 5 minutes in length.
I deposited another $25.00 yesterday, and received a $14.00 credit towards phone time. The additional $11.00 is their "Service Charge". When you do the math, that comes out to an approx. 73% service charge. HOW IS THIS EVEN LEGAL??
Calls are continually dropped for no reason, yet they refuse to credit back any money for dropped calls. Talking to customer service is impossible, as they just never come to the phone. I have waited well in excess of 2 hours and still not spoken to anyone.
Each 2 - 3 minute call, (calls are within the local calling area) costs on average $10.00. How can that be right?
You do not have the choice to use any other type of collect call billing. So the only choice that families of loved ones who are incarcerated in Los Angeles County Jail have, is to either accept this company ripping us off, or not be able to communicate with any one who is incarcerated.
I would appreciate someone letting me know if
1. Is this company not governed by any State Agency
2. Is it legal for them to charge such outrageous fees.
3. Is the State of California investigating this company for illegal business practices.
I have filed a complaint with the BBB, the CPUC, and the Federal Trade commission.
It seems funny to me that an agency serving a county facility is allowed to continue to rip off consumers.
FORT COVINGTON, NEW YORK -- I have been a customer through MCI and then Global tel link for almost ten years. I have always paid my bill and therefore, I have always been granted the additional calls. Well, although MCI was very costly, I always received my calls. Global Tel link has only sent me one bill in nearly a year. I have had many blocks on my line and I have never been given a straight answer for when my bill is due. I was told "you will have calls taken for late payments, for early payments" (yes! I paid early and an over payment therefore, I was not granted additional calls!) How can people use this company when it takes no less than an hour to speak to a person who never can give you a straight answer and the supervisors do not speak to you. I have requested a copy of their policy, but have never seen one they keep telling me that they know the policy therefore, I have no reason to know it! I have been taken from over twenty calls a month to four because I paid a day early in Dec. and my husband called the day my bill was due. I owed $3.32 and they took all my calls except four them. I was never notified that this was happening!
I called when the block was put on my line and was told that I was irresponsible! I paid when I was told to do so through calling the company for a date my bill was due because I never got a bill. I paid the bill and was told I would have to pay two months on time to increase my plan by three calls per month. I did so for January and Feb. I called on March 1 and was told that I show a credit on my bill and they are not a bank therefore, I can not increase my calls I must pay only the amount due on the date it is due. I must wait and pay two more months on time and not over to increase! I asked for the supervisor only to get another customer service rep. who then tells me that they don't count January because my error occurred in Dec as a positive payment therefore, I have to wait until the end of April to be considered. I then asked why I have gotten two answers and she told me not to worry they know the policy and I am not going to get any more calls for at least two months! I am a mother of four and work full time my husband is 6 hours away our calls are what keep us connected because I can't get there often.
How can they justify keeping a family apart like this? I know I am not the only one this has happened to and I know I am not the only one who has spent three hours on the phone begging for our rights to communicate with loved ones. Why can't we find a company that will treat inmate families like any other customers and not like we are deserving of poor treatment and disrespect? In Nov. customers received a letter stating that they were going to $100 worth of calls a month. Once you reach the $100 limit you must pay or your line would be blocked. I asked why my line was blocked in Dec with this new plan they simply stated that the plan did not go through, but I never received a letter stating that and neither did anyone else I have spoken to. I think it is time the legal system step in an help the families to be righted for once. I also want to state that when this company took over I have a credit of $113.00 and moved. I had a new number so they made me send a fax to request a refund I have called and called and they claimed to have received the fax from June 07, and yet here we are Feb 08 and still no refund.
They owe me yet I am being punished! What a joke! We need help from a respectable phone company! I am sorry to go on and on, but this is the only place I have found in hopes of getting my complaint to this company. They don't even have a complaint number! The number you call for customer service just hangs up on you when you complain! Thank you!
TEXAS -- As a new customer to Gtl I thought this company would be understanding to my situation. I mean come on its in there mission statement. Yet, the company takes advantage of people in distress. They charge you $2 every 15 minutes and $7 to add money . Then when it comes to a refund the company does not contact you on about your complaint. Then when you call the customer service number they give you a very difficult time then charge you to CANCEL THEN TELL your money will be issued in 60 day!this company failed to put this vital information on their automated phone operator.then told me I had to mail a letter to request proof of my refund. Really, Believe me Global tell link is a scam! I hope this helps the next customer.
FORT MYERS, FLORIDA -- There is got to be a way to stop this monopoly, having just one provider to be able to communicate with your loved ones who are incarcerated, it is terrible what they are doing right in your face. I deposit $50 dollars and the first calls they deduct $8.00 just for transaction fees, spoke to my son for 2 minutes. When he called me again the next day I only had $30 dollars?? $12 dollars for 2 minutes? also when you star talking they will interrupt the call saying that a conference call was intercepted and of course when you get the call again they charge you the transaction fee.
I have been monitoring them and already sent a complaint to some authorities because someone is making big buck of of us, we must do something ASAP, that's why I called this an "armed robbery" they do it and no one is doing anything about it, my son has been in jail since June 26, 2013 and I have spent over $300 in those 4 weeks, something has to be done.
On 5/6/13 I called the GTL to rec collect calls from my kids dad from MCI-H in Hagerstown Md, he has made several attempts to call each time the call is disconnected. I called CS at 866 230 7761 spoke with 2 NASTY, RUDE IGNORANT ASS REPS (LENORA&DENISE). I had to go into PRAYER so I wouldn't lose my temper because of their nasty attitudes. Dear Heavenly Father, I place Global Tel Link into your hands, they are ripping & scamming your people who work hard for their money, Father I ask you RIGHT NOW that you go into the hearts & minds of anyone associated with Global Tel Link, Father God convict the hearts & spirits for taking advantage of YOUR PEOPLE who need that contact with their loved ones who are incarcerated Global Tel Link is not providing that service to them Lord Jesus. Heavenly Father I know you have all POWER your word say to bring my burdens to you because you have ALL POWER to change the hearts & minds of people that is beyond my control In the Name of Jesus Christ. Heavenly Father REVEAL Global Tel Link for the FRAUD & SCAMMERS that they are In the Name of The Lord Jesus Christ AMEN!
Anyone who sees this post please pray this prayer if you agree this company has FAILED you as well.
LANCASTER, PENNSYLVANIA -- Global tel is a money making scheme for the company itself, as well as the correctional facility who must require this service.
Most of us with loved ones incarcerated are not wealthy, but the above two mentioned take total advantage of our situation, making this the only way to have phone contact with our jailed loved ones.
Why are they charging outrageous amounts for calls, so called service fees, as well as taking money from my account that are not applied to calls that go through, I am being charged for calls that I do not answer. And forget about customer service, I was treated like a piece of crap, told calls were made that weren't and basically called a liar, and so what you can't do anything about it, you have no other choice.
WILMINGTON, DELAWARE -- This company is a RIP OFF! Try calling the customer service number I'm sure you will be on hold for at least a half hour. The rates is outrageous. What's up with you can only pay $25 or $50? Well if you speak to a representative to make your payment you can tell him/her that you want to add any amount and they have to add those funds no more no less. They will try to convince you otherwise but trust me I have on more than one occasion added anywhere from $10, $15 or even $30 when I make a payment with a live person. I have been having a lot of issues with dropped calls. Usually a recording will come on saying "This call is being terminated due to 3way calls" even though I don't even use the 3way. They won't give you a refund if your using a cellphone because they claim that there is no way of knowing why the call got disconnected. Also if you use a debit card to make payments they do have an issue with you using more than one card to make a payment or having your loved on make excessive calls threw out the day. They like to call this OVER USAGE. Come on GTL this is called a PRE PAID calling system. My loved one should be able to call as much as I am willing to pay and I should be able to fund my account as much as I would like to. Its not like they are losing money all fees is paid UPFRONT
I recently found out that a friend of mine now resides at Gaston CC in Dallas NC. We have been writing back and forth and in order to talk to him I ordered a home phone so he could call me collect. His call came through the first 4 times, my caller ID said GTL Inmate but when I picked up it was a recording saying my number didn't except collect calls and to call GTL to set up an account. Not wanting a separate bill I called GTL and asked if they had a block on my number and if they did to take it off. The first representative said there was no block and the call didn't come through because my phone service was new, told me to call my phone co and request they update their calling database. I called at and they said it would automaticaly udate but could take a week. Now, no calls come through from my friend not even like they did before I call GTL. I called GTL again, this representative said the first representative didn't know wha he was doing but again stated there was no block on my phone through them but tried setting me up for an account. I didn't bite...I caled at and t again this time the representative there used 3way calling and called my number collect to show me the call would go through and it did. Still, his calls will not come through at all. I called an 1800 number that would allow me to enetr my number to check and se If GTL had a block on my number. The recording stated they had no records of any inmate tring to call my number. I called a live person, this time this representative put in my number and said yr having trouble receiving calls from a inmate at Gaston CC? **I NEVER mentioned the name of the facility to anyone** so they do have it in their records that a inmate has tried calling me. Still no calls coming though so I'm calling one more time today and if this will not fix it I'm going to the Executive Director of Billing. I'll update what happens, if anything does happen. Sorry for any missing letters, computer is acting up again.
Global tel link are crooks and apparently not aware of how to run an business. This collect service allows you to place 25$ or 50$ on an account and connects you. What they don't tell you is that from that set amount 4.75$ Will be taken frm that(that's their fee)which isn't explained to you in their recording then there is a 2$ and somethimg fee for every 30min or less. Wait it gets better there is also a tax added to the amount. Furthermore if an inmate calls you and you don't pick up, and they hang up and call you right back global-tel-link charges your account as if you answered. Keep in mind that the recording tells you to accept a call you have to press 4.Not only are they charging you all types of hidden fees for using their service they charge you if you don't pick up.
P.O. BOX 173875, COLORADO -- I live in Georgia and my husband is incarcerated in Georgia!! Well he called tonight and GTL charged me long distance fees and we both have 229 area code! So I call GTL and unbelievably they try to say he is in California! Wow I did not know jail allowed you to go on vacation. They insisted until they looked into it. So, I ask to have the long distance fee removed and lo and behold they came up with another reason to leave the charge on and that reason is because it was a cell phone last night the supervisor stated that there would be no long distance fee. Of course, the representative tonight said they would not do that. Well I think GTL is a big rip off. Isn't it bad enough the stress we feel having a spouse locked up and down to one income?
Gtl has to take Advantage of us in our hardest times. They should be ashamed of themselves.