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Inexperienced Sales Staff
Posted by Gabesrock on 03/20/2005
SANTA ROSA, CALIFORNIA -- Here is a copy of the letter I sent to GNC:

GNC, 3/9/2005

I am writing in regards to a horrendous experience I had at 2 of your Santa Rosa (CA.) stores today. I went to the Santa Rosa Plaza (Mall) store to buy a small container of protein powder for a client. Upon checkout the cashier, a very young guy, tried to up sell me to a larger size. I said no thank you. Then he tried to sell me a multi vitamin. I said no, I really need to pay for this and be on my way. He continued to try and sell me just about everything on the counter at random until it became a game for him. I could not pay, he would not let me. And all the while he kept looking up front to see if his co worker was watching or listening. So, I left, angry, with out buying anything. On the way out of the store, I passed the co worker and asked who the manager was. He said he was the manager. I told him I consider the cashiers actions harassment.

THEN, I went to the Codingtown GNC in Santa Rosa. As I walked in there was another very young guy with his back towards me. He did not know I was there. He was on the phone with what obviously seemed to be the Plaza Store, telling them “well, if he comes in I’ll take care of it and let you know”. He got off the phone and I told him what I was looking for. He proceeded with the same harassment. Instead of showing me the product, he tried selling me something else.He took a very defensive posture towards me. I briefly told him what had just happened. He said it was their job to sell. I told him that is not sales, that is harassment when you don’t let the customer leave or talk. He then said, and I quote “whether you like it or not, I will be doing the same thing to you here”. I said I was leaving, and he said “good”. I told him I would be contacting GNC’s offices about this. He said “fine”.

Now, I am a mature man, and am not off the streets, and do not display a temper or rudeness. I have am a part time fitness trainer, and manage the hospitality division for a large winery full time. I have never, and I say NEVER, seen such immature and horrible customer service. If any of my staff every treated a customer in such a way it would be their very last second employed by us. And I should know as sales is my job.

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Posted by AZJEM on 2005-03-22:
Sounds like you had your fill of punks. I get the very same treatment at the Family Christian Book Store. They always try to get you to buy their "specials" and when you don't, they cop and attitude. I usually make my purchases off the internet with an alternate company. Hope you can find what you need elsewhere.
Posted by Neillopez on 2008-01-27:
They cop an attitude because they are pressured into it by their superiors. I know very well. I used to be an Employee. Before we criticize the actions of the employees, we need to take a close look at their immediate upper management. They will allow it to go on as long as "Numbers" are produced, with the store looking like a "model store" and the paperwork is in order. The company needs to take a very close look at their regional managers first, who seem to advocate this.
Posted by shayen on 2008-02-21:
I was a GNC manager in the early 90's. Most of the stores are franchise owned.

The reason you may have been given pressure to buy a specific item is because certain GNC products carry a commission to the employee. For example, if you walked in and said "I need a good multi vitamin", ofcourse the employee is going to show you the multi-vitamin that offers them anywhere from .25 cents up to $10 commission. Taht is the way it worked when I was there, back in the day. I've no idea how it works now.
Posted by rafi on 2010-01-22:
There are no commissions on the multi's. Gnc is a vitamin store, so they are expected of selling multivitamins.
Posted by I Like Honesty on 2010-02-11:
"Selling up" is a common, but repellant, sales tactic pushed by store managers on their young, minimum-wage mall employees as the only way for them to make any sort of commission on top of their lousy wages. There are probably daily quotas to fill, and ia a manager observes a clerk complete a transaction without making attempts to upsell, the employee will be dinged. Where I worked, we decided to abandon individual employee commissions in lieu of group incentives, i.e., setting a daily sales goal and trying to meet it. If we did, the whole team was rewarded. Attitudes improved, and sales clerks got out on the floor to help customers with products, make honest suggestions (NOT based on individual incentive programs) and really help the guests find what they were looking for, and maybe just a little more. It worked well.
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Do NOT Buy from GNC.com
Posted by Penny_Wolf on 03/15/2012
I cannot explain how frustrated I truly am at this moment in time with my attempted order with www.GNC.com (GNC). I placed an order online on March 8th. Here I am on the March 15th and I get a call form them asking if the can varify some information. Verify Information? Based on their stated terms on the website Shipping should take 6 - 8 days. That would have already had my order delivered and they are calling me 7 days later to varify my address.

I am doing 99% of all shopping online. I know how to enter my address and I don't need someone to call me and varify anything. I select my products, I review the shoping cart, I enter my payment info and shipping address, and click pay now! Done. Now all I do is sit and wait for the goods to arrive on my door step in 6 - 8 days.

I called today to see what is going on and they informed me that they still have not shipped anything. The customer service person was trained to give only canned response and when I asked for specifics she became rude and hung up. I called back and got to speak to a much more friendly person and she told me that the previous call center person canceled my order 5 min ago!!! CANCELED MY ORDER! So now I have waited 7 days for goods to arrive that never shipped. I called to sort things and get answers only be to spoken to in a rude way and have the order canceled!

The person I ended up speaking to was helpful, polite, generally I felt that she wanted to help and make me happy. THANK YOU TO HER SERIOUSLY! If GNC would train all people to be as kind as this lady they would not have as many unhappy customers.

They also need to stop this varifications of online orders! It is inconvenent for the customers. So long as the credit card matches the zip code on the billing address entered the order should be processed! PERIOD!
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Posted by Alain on 2012-03-17:
Let GNC know about this problem with their contracted call center via http://www.gnc.com/helpdesk/index.jsp?display=stores&subdisplay=contact
Click on "Contact Customer Service" under 'Online Store Information' at the bottom of the page.
Posted by Penny_Wolf on 2012-03-19:
So I have emailed GNC through their website and they have not responded at all. I had another call after writing the review and they agreed to free over night shipping which, they said, would put the order here in my hands today (Monday 3/19/12).

I got an email today from the automated order tracking system that that "your order has been delayed"!!! I cant believe this. Even after someone commits to fixing the issues they screw it up again.

Bottom line is GNC and www.GNC.com is a horible company to do business with. They should have stuck to what they know best and stayed in physical store fronts! Online sales is for serious companies with the ability to meet the customers speed and price expectations.
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Subtle Online Price Change
Posted by Esthersayles on 12/26/2013
ONLINE -- December 26, 2013. I am submitting the email sent to GNC in its entirety.

"This correspondence does not contain an inquiry, but a courtesy notice that I will be placing a negative review online concerning GNC.org and will not be doing business with the company in the future. I have been a GNC customer for many years, but until the last few months I have always shopped at the retail stores. I now live too far away from any retail store, and must place my orders online. Today I attempted to order multiples of an $8.99 product with the "buy one, get one half off" promotion, as well as the "$10 off any purchase of $50 or more" code 22554 promotion. My shopping cart appropriately priced the product bottles at a total of $53.92 until I entered the "22554" code, when my new subtotal equaled $56.44 . I realized the price of the 1/2 off product bottle had risen from $4.49 to $5.12, and at one point even to $5.33 as I changed quantities in an effort to understand the new numbers. I called customer service hoping that the change in price was a computer glitch and not an attempt to take advantage of any lack of notice on my part. During a 20 minute discussion, however, customer service could only state and restate that both promotions could not be used simultaneously, without being able to explain why the second bottle did not revert to the original $8.99 price if that were the case. Either the second bottle should be 1/2 off, or it should be full price...not anywhere in between. I ended the conversation with customer service and ordered a similar product from another company for less money. To my surprise, I received a follow up phone call from the GNC customer service representative who attempted to convince me that the price difference was due to my full purchase amount dropping below the $50 minimum order causing shipping charges to be added. I informed him that my full purchase price of 4 bottles at $8.99 each and 4 bottles at $4.49 equals $53.92 which is in fact more than $50. At no time did the representative offer to credit the $0.63 difference in price for the 4 bottles despite being unable to explain the discrepancy, and notwithstanding my statement that I had found a similar product for less money with another company while on the phone with him. I have concluded that GNC increased the price of the product in the hopes that I as a consumer would either not notice the price difference or decide the extra money was not worth the effort of rectifying. While I do not mind losing money to an honest mistake on the part of the company or one of their representatives, I will lose money before I will allow myself to be purposely cheated, which is my only conclusion in light of no other possibilities posed by the customer representative after two phone conversations of nearly 25 minutes total. I will no longer conduct any business with GNC and will be posting this experience for others to be forewarned. I do not wish for any offers or promotions from your company, but am simply providing the information for your company since I will be providing for those outside of your company."

Update: December 27, 2013. I received a response to my email this morning. "Please accept our sincere apologies for the difficulties you experienced placing an order at our promotional pricing. The details of the $10 off promotion state the following: 'Some exclusions apply, Does not combine with any online only promotions.' As our BOGO is an online only promotion it is not combinable." Following were 3 paragraphs of generic response, none of which explained why the price changed from $4.49 to $5.12 instead of reverting to the full price as would be the case if the offers were not combinable. I requested that the company not contact me again unless the price change could be reasonably explained, and that I was actually insulted and angered by this mathematically illogical response. I still believe this price change is an attempt to cheat the customer, and three contacts with customer service has not changed my opinion.
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Poor on-Line Service for Undelivered Product
Posted by Scanman200 on 10/07/2013
INTERNET, MASSACHUSETTS -- Ordered $100 worth of product which was supposed to be delivered within 5 days. after 7 days I checked tracking and found that it reached my town, only to be returned and then sent back my way and returned again with no explanation.

GNC customer service appear to be run by robots with standard canned responses to any inquiry. When I told them I had run out of the vitamins that never arrived and I would appreciate it if they could get more shipped out immediately for next day delivery their response was

"We apologize for the inconvenience. Unfortunately, we are unable to determine why the order was unable to be delivered. Reships take 3 to 5 full business days to process before shipment, then ship with 2nd day shipping.
If you would still like the order to be reshipped, please let us know and we would be happy to submit the reship on your behalf."

Clearly in the age of the internet, nothing needs to take 3 to 5 business days to sort out. Therefore I told them that they can keep their vitamins and I will go elsewhere. Received another robo-email...

"Please accept our apologies for any delay. We have submitted a credit request (ID: xxxxxxxx) on your behalf. You can expect the refund to process in approximately 2-5 business days at which time you will be notified via email.

If you have any more questions or comments, please do not hesitate to reply to this email or call our Customer Service Department toll-free at 1-877-462-4700 and thank you again for contacting Customer Service at www.gnc.com."

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Posted by Karen W. on 2013-12-31:
Seems that many people have had this issue with GNC.. I know I have had similar issues with them and that is why I moved my business to Bodybuilding.com . I just ordered from them the other day and was surprised when my order arrived the next day.. I had not expected that.
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Rude Salesman
Posted by Indyike12 on 06/27/2013
GROVE CITY, OHIO -- I started a workout by muscle pharm and wanted to use their products for optimal results. I walked into gnc and the sales guy said can I help you and you said I'm just looking around. I went to the muscle pharm section which was really hidden and he immediately jumped in my business. "Oh no no no put that back" and literally pulled it out of my hands. I was like okay. He nudged me towards all the overpriced gnc bs and I fell for it and shelled out $250 for a thing of whey, 2 vitapaks, creatine, and two c4. I tried these for a while and returned them back to the same location and the same guy was there and he's like what are you doing here? Very rudely I might add. I said I'm returning them. He's like why? I said because they don't make me feel right and I don't want them. He goes whatever. And rang me up.

I went an got my muscle pharm stuff and I let him talk me out of it again and I got gnc again but diff things and he said I guarantee you'll be satisfied. I came back again a couple weeks later and tried to return them again and he threw a fit and was like you're returning ALL these again? I said yes calmly. He started yelling at my grandma saying why aren't you talking him out of this and actually was in her face. I snapped I said listen hear you mother****** you don't talk to her that way and i'll return them if I feel like it. He kept arguing and I had enough I said very loudly so everyone could hear me BLOW IT OUT YOUR A**! And walked out with my money. I will never go to gnc again ever.

I know they have quotas to reach, but you shouldn't have to yell at the customers let alone an elderly woman to sell them.
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Posted by jeff on 2013-06-27:
I hope you reported him to GNC headquarters.
Posted by Susan on 2013-06-27:
If you responded as you claim you did, in front of your grandma, then I dare say you are no better than the pushy sales person.
Posted by BigAl on 2013-06-28:
Susan>Roid rage. Some people just cannot use this kind of stuff. It alters their personality hence roid rage. The OP should eat healthy and leave this stuff alone.
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Employee Got Pissed When I Didn't Buy GNC Brand Powder
Posted by Seanpeltier on 06/07/2013
GROVE CITY, OHIO -- I ordered a large tub of protein from Amazon last week, but it hasn't gotten here yet, so I decided I was going to buy a small container of protein at GNC to hold myself over until my order from Amazon arrived.

I went into GNC, looked around for 2-3 minutes and was about to walk out because of the outrageous prices, when I noticed a "clearance" rack of sorts. There was a small tub of Muscle Milk protein powder on sale for $12.49. I was ecstatic.

The employee Brandon asked me what I was looking for. I explained my predicament and how thrilled I was that I found what I was looking for and was ready to check out.

Brandon proceeded to tell me that it was a bad choice and tried to talk me into buying a bag of 1 pound GNC protein. When I asked a few questions, I realized that it would only be 7 servings and would cost me $30. I said that I was happy with my purchase and was ready to check out.

The employee seemed irritated and walked straight to the register. He then said that I had to sign up for a Gold Card to get the sale price. I agreed and gave him my information. Once he had my information, he threw my card on the counter and rang out my protein. He then finished the check out process without stating 2 words to me.

He definitely did not have the customer's best interest in mind, and for now on, I will drive out of my way to go the Vitamin Shoppe, because the customer service is far superior.
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Posted by ok4now on 2013-06-07:
Possibly Brandon makes a commission on the GNC products and not what you purchased. After this experience I would not return.
Posted by Tezrien on 2013-06-07:
You can buy Whey Protein from Wal-Mart or most other grocery stores for about $16 for well over 20 something servings.
Posted by spiderman2 on 2013-06-07:
Not that a customer should be treated rudely, but did you go in and tell the clerk that you ordered from somewhere else? That might not get you the best service in the world. You certainly have the right to buy what you want where you want, but I would find it very awkward if someone told me that they were only shopping with me to get through until their great deal came in from online shopping. Just a thought.
Posted by trmn8r on 2013-06-07:
Why would that be spiderman? I am the customer, and I am there buying something. What bearing does the fact I may have bought a similar item elsewhere have on my standing there, eager ("ecstatic") to buy what I have in my hand?
Posted by ok4now on 2013-06-08:
Well said 8r !!
Posted by indyike12 on 2013-06-27:
I'm 100% sure this is the same guy who was rude to me. I wanted to buy muscle pharm stuff and he threw a fit. Read my post to see what I mean
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Was told My Gold expired
Posted by Sallysullenberger83 on 11/06/2012
PIQUA, OHIO -- I went to the Piqua store to buy Liquid Fish Oil and left my card on my desk. I was told my card expired and tried looking up my name and phone number and said I was not in the system. I told him my other phone number but I guess when you have 1 other customer in the store that would too much trouble. I came home picked up my card that does not expire until May 2013 and I called him and let him know my card is good and I would NEVER ever purchase from the Piqua store again. I will drive to Troy or order online until May 2013 when my card expires and will no longer be a customer of GNC.
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Posted by madconsumer on 2012-11-06:
i was never impressed with the sales staff of force selling. i stopped going to gnc many many years ago.

very helpful review!
Posted by Starlord on 2012-11-07:
How is your having an expired credit card the fault of a store?
Posted by Kris10 on 2012-11-07:
Starlord, I'm under the impression that this gold card is a discount membership card, not a credit card. The OP also stated that it doesnt expire until May 2013. This complaint seems to be more about the staff at the store not looking up the OP's card so they could get the discount.
Posted by madconsumer on 2012-11-07:
spot on Kris10!!!

very helpful comment and voted as such!
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Rip-Off Be Aware
Posted by OOliver8 on 05/08/2012
ANTIOCH, TENNESSEE -- I went to GNC in Hickory Hollow Mall in Antioch. I was advised by the salesman, Tondrick, the item I wanted to purchase had a special: Buy 1 get 1 half off. The item I purchased had a price sticker of $23.99, which would have added up to $36.00 plus tax. He asked if I had their Gold Card reward program. I advised that I did not. He said that's not a problem and proceeded to hand me one. When he totaled up my bill he charged me $60.86! I asked to explain the charges.

He advised me the items I purchased, the one box was $23.99 but the second box was $32.00 due to the expiration date and he charged me for the Gold Card, that I did not ask for, he never disclosed a price for it or ask if I wanted it. I declined the items and requested the one box for $23.99. Which he gave me a hard time and tried to convince me what a savings I was getting. I finally was able to get my charges refunded.
I filed this complaint with the BBB. My advice is to contact the BBB. They will do something about it.

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Posted by Ricardomaravilla on 03/18/2012
SALINAS, CALIFORNIA -- I was in the store looking for products to purchase with my two year old daughter. I am Mexican and my English is not great. I asked regarding the Muscle Milk product and I noticed at Costco they have cheaper. I was living the store and I noticed they have a sing there stating "we price much, we bit by a buck" I went back to the store and the employee or he looked like the manager told me that they don't price much and I told him about the sign posted outside and he told me that I was not reading this accurate. So we begging with the conversation about the sign, and he told me the way that I read this it was not right and if I wanted to share my opinion with corporate level they will not take a consideration my opinion since it was a multimillion corporation and they will not listen a person like me and I felt really bad because I know that I have contribute to the wealth of this company with my two cents and I told him this and I said to him that I was disappointed because they don't see you then as a valuable customer and I thanked him and I took off.

Is there something you can do to get this issue to corporate level, do they here your opinion? Any ideas are welcome because I want to show this manager he was no right.
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Posted by bcd on 2012-03-18:
GNC claims to match a lower advertised price from a retail store competitor. Costco probably did not advertise the product.

You can add your name to their email list and receive promotional coupons via email. They also offer 15% off your next purchase.
Posted by clutzycook on 2012-03-18:
If it was cheaper at Costco, go to Costco. No one is forcing you to spend money in that store. Doesn't sound like a particularly friendly place anyway.
Posted by JISCal2 on 2012-03-18:
First let me say... you are Mexican and your English is fine. You communicated your issue here and if we can understand, then the manager at GNC should understand it too. Please call GNC corporate office and tell them of your experience. They do listen. Don't let the manager let you think otherwise. 1-888-462-2548 It cannot hurt to try.
Posted by raven2010 on 2012-03-18:
I agree with the others, something is not right at this store. I looked online and found a few references saying they will not be undersold, which leads me to believe they have SOME sort of price match policy.

Salinas is a very small town with a very low population of spanish speaking folks, but that is no excuse for that sort of behavior. I have racism!


Posted by Old Timer on 2012-03-18:
A large number of retailers post that they will not price match membership stores like Costco. You have to look for it in the very fine print.
Posted by Anonymous on 2012-03-18:
Raven, that is incorrect. I, unfortunately, live in Salinas and a majority of the population speaks Spanish. I would bet good money that is not a language barrier issue but a case of rude employee who doesn't understand company policy. Some of you may remember my letter to the mall here after their Mother's Day celebration that was entirely in Spanish. Since then, the mall has publicly declared that they are catering to the hispanic community. They have changed the mall decor and turned the area just outside of Sears into a Mariachi band stand. They have events celebrating Mexico's holidays. All the signage in the mall is in Spanish now. I seriously doubt the OP was discriminated against.
Posted by raven2010 on 2012-03-18:
Sorry Sam, I got the info from wiki, reported in the 2010 census


Yet this article seems to say the exact opposotite


I apologize for only using one source for my info. i appreciate you clearing up my misinformation.

Posted by Old Timer on 2012-03-18:
Salinas is just about 100% Latino now. It stems from the area growing up as a farming community. It has one very unique claim to fame. It is the Artichoke Capital of the World. They grow the biggest, tastiest Artichokes on Earth.
Posted by Anonymous on 2012-03-18:
Raven, no worries, wikipedia is incorrect and even the official census isn't very accurate because we have a huge number of undocumented immigrants from south of the border here.

And Old Timer, the artichokes are 10 minutes away in Castroville :)

Salinas' claim to fame used to be John Steinbeck. But now its gang violence and a corrupt city government.
Posted by Anonymous on 2012-03-18:
There's a reason why I moved from SoCal to Arizona. The violence was a main reason. Government another reason. Cost of living yet another reason. And I was tired of walking into a store and being forced to speak Spanish cause the cashier barely spoke English
Posted by raven2010 on 2012-03-18:
Thanx Sam. The whole situation is annoying to me and I dont even live there. Here in central ohio I get peeved when the Tim Hortons drive throu employee doesnt have a good grasp of english---all I want is an extra large coffee, back with a sleeve thank you111
Posted by Anonymous on 2012-03-18:
I'm thinking what happened here is that the OP wanted GNC to price match Costco and GNC refused because Costco sells in bulk at a wholesale price. The Muscle Milk at Costco is a larger quantity than GNC carries. Sometimes our Costco carries the powder form (large canister) and sometimes they carry the liquid form (a case of 12 or 16 individual size bottles).
Posted by MRM on 2012-03-18:
I have a question to anyone: will the Muscle Milk, miraculously, build up muscle mass in a skinny person? Yes, that skinny person is me.
Posted by Old Timer on 2012-03-18:
Bottom line, Ricardo Maravilla was not treated well. All the small talk in the World will not change that fact for the OP. Rather than correcting every comment made on the thread we can instead focus on the issues? The OP wanted some help, not some pundit dissecting everyone's comments. Ricardo Maravilla, here is a link that can help you contact GNC about the issues you are seeking help with: http://www.gnc.com/helpdesk/index.jsp?display=store&subdisplay=contact&stillHaveQuestion=yes

Best of luck to you Ricardo, get back to us and let us know how it turns out, OK?
Posted by Venice09 on 2012-03-18:
Sam, I remember your review about the Mothers Day event very well. I also remember the response I got from mall management, blaming it on the DJ. Apparently there wasn't much truth to that, as it now seems the intention was to eventually cater to their Spanish speaking clientele. You should go back and post that in your review so readers will know the truth.
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Gold Card Ripoff
Posted by Mikeken201032 on 11/08/2011
FORT LEE, NEW JERSEY -- Went in there to buy some vitamins. Presented my Gold Card and the same jerkoff who asked me to apply for a Gold Card a week before charges me a renewal fee. Mind you... I just bought the card a week ago.

I contemplated waiting outside for him with some people after work. But, there are security cameras all over that shopping center.

Message To The Jerkoff: You were spared a broken nose by some security cameras. Next time go cheat your mother, loser!!
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Posted by Anna Molly on 2011-11-08:
So...you paid the renewal fee or not?
Posted by habelle on 2011-11-08:
What was the reason for the renewal fee? Was it not properly entered into their system so it appeared to be expired? I've always found when dealing with cashiers that make a mistake that if you're polite and gentle with them in pointing out their error, they readily and apologetically will fix it. You catch more flies with honey!
Posted by ChuhBaca on 2011-11-09:
+1 on what habelle said. I can't imagine anyone being all that willing to help you if your tone with them was anything like what is in this complaint.

I will say that I have been to GNC and I don't care for them. At least in my area, there are a lot of much smaller local nutrition shops and even some local chains. Not only are they much more helpful, but I also find that they are less expensive than GNC, even with their bogus rewards program.
Posted by momsey on 2011-11-09:
What was his response when you pointed out that you just bought the card???
Posted by Anonymous on 2011-11-09:
You contemplated waiting for him outside with friends after work? You wouldn't go one on one? Your solution is violence? Simply refusing to pay and leaving would have solved your problem. Your problem solving skills are not appropriate and if GNC was able to identify you, no doubt you would be banned from all of their stores and be charged with tresspassing should you decide to go back.
Posted by Kris10 on 2011-11-09:
I'd also like to know why the automatic resort to violence? Maybe it wasn't fully activated yet and the most common cause of someone having a card that get's denied is because it needs renewed. Perhaps he didn't recognize you. I think it's disturbing that you're openly threatening someone on here.
Posted by Anonymous on 2011-11-09:
Chances are this guys bark is worse than his bite, but you never know. I sent the review, username of this individual and the link to the review/site to GNC. Threats are not cool.
Posted by Churro on 2011-11-09:
It sounds like roid rage.
Posted by Old Timer on 2011-11-09:
Good point John, if you can't pick a fight without your buddies as backup then you're already the loser.
Posted by Jz on 2011-11-19:
The renewal saves you 20% but costs $15, therefore if you but $100 of product you would save $20. Depending on how much u bought, he probably did an automatic renewal without mentioning it because it would save u money
Posted by Retired Army Sergeant on 2013-08-22:
I believe you did not listen to that employee when he explained the gold card procedures. You need to go into the store during the first week of the month to get the gold card discount (the next month AFTER you purchased your gold card). You did not say when you went into the store but if you tried to use it only one week after purchasing the service, you weren't complying with the rules set forth by GNC.

BTW... your predilection to use violence to "get even" for an imagined offense IS quite childish. Try listening more and demanding less... your life would be much more rewarding.
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