GNC

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1.0 out of 5, based on 8 ratings and
20 reviews & complaints.

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Subtle Online Price Change
Posted by on
Rating: 1/51
ONLINE -- December 26, 2013. I am submitting the email sent to GNC in its entirety.

"This correspondence does not contain an inquiry, but a courtesy notice that I will be placing a negative review online concerning GNC.org and will not be doing business with the company in the future. I have been a GNC customer for many years, but until the last few months I have always shopped at the retail stores. I now live too far away from any retail store, and must place my orders online. Today I attempted to order multiples of an $8.99 product with the "buy one, get one half off" promotion, as well as the "$10 off any purchase of $50 or more" code 22554 promotion. My shopping cart appropriately priced the product bottles at a total of $53.92 until I entered the "22554" code, when my new subtotal equaled $56.44 . I realized the price of the 1/2 off product bottle had risen from $4.49 to $5.12, and at one point even to $5.33 as I changed quantities in an effort to understand the new numbers. I called customer service hoping that the change in price was a computer glitch and not an attempt to take advantage of any lack of notice on my part. During a 20 minute discussion, however, customer service could only state and restate that both promotions could not be used simultaneously, without being able to explain why the second bottle did not revert to the original $8.99 price if that were the case. Either the second bottle should be 1/2 off, or it should be full price...not anywhere in between. I ended the conversation with customer service and ordered a similar product from another company for less money. To my surprise, I received a follow up phone call from the GNC customer service representative who attempted to convince me that the price difference was due to my full purchase amount dropping below the $50 minimum order causing shipping charges to be added. I informed him that my full purchase price of 4 bottles at $8.99 each and 4 bottles at $4.49 equals $53.92 which is in fact more than $50. At no time did the representative offer to credit the $0.63 difference in price for the 4 bottles despite being unable to explain the discrepancy, and notwithstanding my statement that I had found a similar product for less money with another company while on the phone with him. I have concluded that GNC increased the price of the product in the hopes that I as a consumer would either not notice the price difference or decide the extra money was not worth the effort of rectifying. While I do not mind losing money to an honest mistake on the part of the company or one of their representatives, I will lose money before I will allow myself to be purposely cheated, which is my only conclusion in light of no other possibilities posed by the customer representative after two phone conversations of nearly 25 minutes total. I will no longer conduct any business with GNC and will be posting this experience for others to be forewarned. I do not wish for any offers or promotions from your company, but am simply providing the information for your company since I will be providing for those outside of your company."

Update: December 27, 2013. I received a response to my email this morning. "Please accept our sincere apologies for the difficulties you experienced placing an order at our promotional pricing. The details of the $10 off promotion state the following: 'Some exclusions apply, Does not combine with any online only promotions.' As our BOGO is an online only promotion it is not combinable." Following were 3 paragraphs of generic response, none of which explained why the price changed from $4.49 to $5.12 instead of reverting to the full price as would be the case if the offers were not combinable. I requested that the company not contact me again unless the price change could be reasonably explained, and that I was actually insulted and angered by this mathematically illogical response. I still believe this price change is an attempt to cheat the customer, and three contacts with customer service has not changed my opinion.
     
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Do NOT Buy from GNC.com
Posted by on
Rating: 1/51
I cannot explain how frustrated I truly am at this moment in time with my attempted order with www.GNC.com (GNC). I placed an order online on March 8th. Here I am on the March 15th and I get a call form them asking if the can varify some information. Verify Information? Based on their stated terms on the website Shipping should take 6 - 8 days. That would have already had my order delivered and they are calling me 7 days later to varify my address.

I am doing 99% of all shopping online. I know how to enter my address and I don't need someone to call me and varify anything. I select my products, I review the shoping cart, I enter my payment info and shipping address, and click pay now! Done. Now all I do is sit and wait for the goods to arrive on my door step in 6 - 8 days.

I called today to see what is going on and they informed me that they still have not shipped anything. The customer service person was trained to give only canned response and when I asked for specifics she became rude and hung up. I called back and got to speak to a much more friendly person and she told me that the previous call center person canceled my order 5 min ago!!! CANCELED MY ORDER! So now I have waited 7 days for goods to arrive that never shipped. I called to sort things and get answers only be to spoken to in a rude way and have the order canceled!

The person I ended up speaking to was helpful, polite, generally I felt that she wanted to help to make me happy. THANK YOU TO HER SERIOUSLY! If GNC would train all people to be as kind as this lady they would not have as many unhappy customers.

They also need to stop this varifications of online orders! It is inconvenent for the customers. So long as the credit card matches the zip code on the billing address entered the order should be processed! PERIOD!
     
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Alain on 03/17/2012:
Let GNC know about this problem with their contracted call center via http://www.gnc.com/helpdesk/index.jsp?display=stores&subdisplay=contact
Click on "Contact Customer Service" under 'Online Store Information' at the bottom of the page.
Penny_Wolf on 03/19/2012:
So I have emailed GNC through their website and they have not responded at all. I had another call after writing the review and they agreed to free over night shipping which, they said, would put the order here in my hands today (Monday 3/19/12).

I got an email today from the automated order tracking system that that "your order has been delayed"!!! I cannot believe this. Even after someone commits to fixing the issues they screw it up again.

Bottom line is GNC and www.GNC.com is a horible company to do business with. They should have stuck to what they know best and stayed in physical store fronts! Online sales is for serious companies with the ability to meet the customers speed and price expectations.
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Rude Salesman
Posted on
Rating: 1/51
GROVE CITY, OHIO -- I started a workout by muscle pharm and wanted to use their products for optimal results. I walked into GNC and the sales guy said can I help you and you said I'm just looking around. I went to the muscle pharm section which was really hidden and he immediately jumped in my business. "Oh no no no put that back" and literally pulled it out of my hands. I was like okay. He nudged me towards all the overpriced GNC bs and I fell for it and shelled out $250 for a thing of whey, 2 vitapaks, creatine, and two c4. I tried these for a while and returned them back to the same location and the same guy was there and he's like what are you doing here? Very rudely I might add. I said I'm returning them. He's like why? I said because they don't make me feel right and I don't want them. He goes whatever. And rang me up.

I went an got my muscle pharm stuff and I let him talk me out of it again and I got GNC again but diff things and he said I guarantee you'll be satisfied. I came back again a couple weeks later and tried to return them again and he threw a fit and was like you're returning ALL these again? I said yes calmly. He started yelling at my grandma saying why aren't you talking him out of this and actually was in her face. I snapped I said listen hear you mother****** you don't talk to her that way and I'll return them if I feel like it. He kept arguing and I had enough I said very loudly so everyone could hear me BLOW IT OUT YOUR A**! And walked out with my money. I will never go to GNC again ever.

I know they have quotas to reach, but you shouldn't have to yell at the customers let alone an elderly woman to sell them.
     
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jeff on 06/27/2013:
I hope you reported him to GNC headquarters.
Susan on 06/27/2013:
If you responded as you claim you did, in front of your grandma, then I dare say you are no better than the pushy sales person.
BigAl on 06/28/2013:
Susan>Roid rage. Some people just cannot use this kind of stuff. It alters their personality hence roid rage. The OP should eat healthy and leave this stuff alone.
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Poor on-Line Service for Undelivered Product
Posted by on
Rating: 1/51
INTERNET, MASSACHUSETTS -- Ordered $100 worth of product which was supposed to be delivered within 5 days. after 7 days I checked tracking and found that it reached my town, only to be returned and then sent back my way and returned again with no explanation.

GNC customer service appear to be run by robots with standard canned responses to any inquiry. When I told them I had run out of the vitamins that never arrived and I would appreciate it if they could get more shipped out immediately for next day delivery their response was

"We apologize for the inconvenience. Unfortunately, we are unable to determine why the order was unable to be delivered. Reships take 3 to 5 full business days to process before shipment, then ship with 2nd day shipping.
If you would still like the order to be reshipped, please let us know and we would be happy to submit the reship on your behalf."

Clearly in the age of the internet, nothing needs to take 3 to 5 business days to sort out. Therefore I told them that they can keep their vitamins and I will go elsewhere. Received another robo-email...

"Please accept our apologies for any delay. We have submitted a credit request (ID: xxxxxxxx) on your behalf. You can expect the refund to process in approximately 2-5 business days at which time you will be notified via email.

If you have any more questions or comments, please do not hesitate to reply to this email or call our Customer Service Department toll-free at 1-877-462-4700 and thank you again for contacting Customer Service at www.gnc.com."
     
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Karen W. on 12/31/2013:
Seems that many people have had this issue with GNC.. I know I have had similar issues with them and that is why I moved my business to Bodybuilding.com . I just ordered from them the other day and was surprised when my order arrived the next day.. I had not expected that.
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Employee Got Pissed When I Didn't Buy GNC Brand Powder
Posted by on
Rating: 1/51
GROVE CITY, OHIO -- I ordered a large tub of protein from Amazon last week, but it hasn't gotten here yet, so I decided I was going to buy a small container of protein at GNC to hold myself over until my order from Amazon arrived.

I went into GNC, looked around for 2-3 minutes and was about to walk out because of the outrageous prices, when I noticed a "clearance" rack of sorts. There was a small tub of Muscle Milk protein powder on sale for $12.49. I was ecstatic.

The employee Brandon asked me what I was looking for. I explained my predicament and how thrilled I was that I found what I was looking for and was ready to check out.

Brandon proceeded to tell me that it was a bad choice and tried to talk me into buying a bag of 1 pound GNC protein. When I asked a few questions, I realized that it would only be 7 servings and would cost me $30. I said that I was happy with my purchase and was ready to check out.

The employee seemed irritated and walked straight to the register. He then said that I had to sign up for a Gold Card to get the sale price. I agreed and gave him my information. Once he had my information, he threw my card on the counter and rang out my protein. He then finished the check out process without stating 2 words to me.

He definitely did not have the customer's best interest in mind, and for now on, I will drive out of my way to go the Vitamin Shoppe, because the customer service is far superior.
     
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ok4now on 06/07/2013:
Possibly Brandon makes a commission on the GNC products and not what you purchased. After this experience I would not return.
Tezrien on 06/07/2013:
You can buy Whey Protein from Wal-Mart or most other grocery stores for about $16 for well over 20 something servings.
spiderman2 on 06/07/2013:
Not that a customer should be treated rudely, but did you go in and tell the clerk that you ordered from somewhere else? That might not get you the best service in the world. You certainly have the right to buy what you want where you want, but I would find it very awkward if someone told me that they were only shopping with me to get through until their great deal came in from online shopping. Just a thought.
trmn8r on 06/07/2013:
Why would that be spiderman? I am the customer, and I am there buying something. What bearing does the fact I may have bought a similar item elsewhere have on my standing there, eager ("ecstatic") to buy what I have in my hand?
ok4now on 06/08/2013:
Well said 8r !!
indyike12 on 06/27/2013:
I'm 100% sure this is the same guy who was rude to me. I wanted to buy muscle pharm stuff and he threw a fit. Read my post to see what I mean
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Was told My Gold expired
Posted by on
Rating: 1/51
PIQUA, OHIO -- I went to the Piqua store to buy Liquid Fish Oil and left my card on my desk. I was told my card expired and tried looking up my name and phone number and said I was not in the system. I told him my other phone number but I guess when you have 1 other customer in the store that would too much trouble. I came home picked up my card that does not expire until May 2013 and I called him and let him know my card is good and I would NEVER ever purchase from the Piqua store again. I will drive to Troy or order online until May 2013 when my card expires and will no longer be a customer of GNC.
     
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madconsumer on 11/06/2012:
I was never impressed with the sales staff of force selling. I stopped going to GNC many many years ago.

very helpful review!
Starlord on 11/07/2012:
How is your having an expired credit card the fault of a store?
Kris10 on 11/07/2012:
Starlord, I'm under the impression that this gold card is a discount membership card, not a credit card. The OP also stated that it doesn't expire until May 2013. This complaint seems to be more about the staff at the store not looking up the OP's card so they could get the discount.
madconsumer on 11/07/2012:
spot on Kris10!!!

very helpful comment and voted as such!
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Rip-Off Be Aware
Posted by on
Rating: 1/51
ANTIOCH, TENNESSEE -- I went to GNC in Hickory Hollow Mall in Antioch. I was advised by the salesman, Tondrick, the item I wanted to purchase had a special: Buy 1 get 1 half off. The item I purchased had a price sticker of $23.99, which would have added up to $36.00 plus tax. He asked if I had their Gold Card reward program. I advised that I did not. He said that's not a problem and proceeded to hand me one. When he totaled up my bill he charged me $60.86! I asked to explain the charges.

He advised me the items I purchased, the one box was $23.99 but the second box was $32.00 due to the expiration date and he charged me for the Gold Card, that I did not ask for, he never disclosed a price for it or ask if I wanted it. I declined the items and requested the one box for $23.99. Which he gave me a hard time and tried to convince me what a savings I was getting. I finally was able to get my charges refunded.
I filed this complaint with the BBB. My advice is to contact the BBB. They will do something about it.
     
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Discriminatory
Posted by on
Rating: 1/51
SALINAS, CALIFORNIA -- I was in the store looking for products to purchase with my two year old daughter. I am Mexican and my English is not great. I asked regarding the Muscle Milk product and I noticed at Costco they have cheaper. I was living the store and I noticed they have a sing there stating "we price much, we bit by a buck" I went back to the store and the employee or he looked like the manager told me that they don't price much and I told him about the sign posted outside and he told me that I was not reading this accurate. So we begging with the conversation about the sign, and he told me the way that I read this it was not right and if I wanted to share my opinion with corporate level they will not take a consideration my opinion since it was a multimillion corporation and they will not listen a person like me and I felt really bad because I know that I have contribute to the wealth of this company with my two cents and I told him this and I said to him that I was disappointed because they don't see you then as a valuable customer and I thanked him and I took off.

Is there something you can do to get this issue to corporate level, do they here your opinion? Any ideas are welcome because I want to show this manager he was no right.
     
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bcd on 03/18/2012:
GNC claims to match a lower advertised price from a retail store competitor. Costco probably did not advertise the product.

You can add your name to their email list and receive promotional coupons via email. They also offer 15% off your next purchase.
clutzycook on 03/18/2012:
If it was cheaper at Costco, go to Costco. No one is forcing you to spend money in that store. Doesn't sound like a particularly friendly place anyway.
JISCal2 on 03/18/2012:
First let me say... you are Mexican and your English is fine. You communicated your issue here and if we can understand, then the manager at GNC should understand it too. Please call GNC corporate office and tell them of your experience. They do listen. Don't let the manager let you think otherwise. 1-888-462-2548 It cannot hurt to try.
raven2010 on 03/18/2012:
I agree with the others, something is not right at this store. I looked online and found a few references saying they will not be undersold, which leads me to believe they have SOME sort of price match policy.

Salinas is a very small town with a very low population of Spanish speaking folks, but that is no excuse for that sort of behavior. I have racism!

http://en.wikipedia.org/wiki/Salinas,_California

Old Timer on 03/18/2012:
A large number of retailers post that they will not price match membership stores like Costco. You have to look for it in the very fine print.
Anonymous on 03/18/2012:
Raven, that is incorrect. I, unfortunately, live in Salinas and a majority of the population speaks Spanish. I would bet good money that is not a language barrier issue but a case of rude employee who doesn't understand company policy. Some of you may remember my letter to the mall here after their Mother's Day celebration that was entirely in Spanish. Since then, the mall has publicly declared that they are catering to the hispanic community. They have changed the mall decor and turned the area just outside of Sears into a Mariachi band stand. They have events celebrating Mexico's holidays. All the signage in the mall is in Spanish now. I seriously doubt the OP was discriminated against.
raven2010 on 03/18/2012:
Sorry Sam, I got the info from wiki, reported in the 2010 census

http://en.wikipedia.org/wiki/Salinas,_California

Yet this article seems to say the exact opposotite

http://www.kionrightnow.com/Global/story.asp?S=14250907

I apologize for only using one source for my info. I appreciate you clearing up my misinformation.

Old Timer on 03/18/2012:
Salinas is just about 100% Latino now. It stems from the area growing up as a farming community. It has one unique claim to fame. It is the Artichoke Capital of the World. They grow the biggest, tastiest Artichokes on Earth.
Anonymous on 03/18/2012:
Raven, no worries, wikipedia is incorrect and even the official census isn't very accurate because we have a huge number of undocumented immigrants from south of the border here.

And Old Timer, the artichokes are 10 minutes away in Castroville :)

Salinas' claim to fame used to be John Steinbeck. But now its gang violence and a corrupt city government.
Anonymous on 03/18/2012:
There's a reason why I moved from SoCal to Arizona. The violence was a main reason. Government another reason. Cost of living yet another reason. And I was tired of walking into a store and being forced to speak Spanish cause the cashier barely spoke English
raven2010 on 03/18/2012:
Thanx Sam. The whole situation is annoying to me and I don't even live there. Here in central Ohio I get peeved when the Tim Hortons drive throu employee doesn't have a good grasp of English---all I want is an extra large coffee, back with a sleeve thank you111
Anonymous on 03/18/2012:
I'm thinking what happened here is that the OP wanted GNC to price match Costco and GNC refused because Costco sells in bulk at a wholesale price. The Muscle Milk at Costco is a larger quantity than GNC carries. Sometimes our Costco carries the powder form (large canister) and sometimes they carry the liquid form (a case of 12 or 16 individual size bottles).
MRM on 03/18/2012:
I have a question to anyone: will the Muscle Milk, miraculously, build up muscle mass in a skinny person? Yes, that skinny person is me.
Old Timer on 03/18/2012:
Bottom line, Ricardo Maravilla was not treated well. All the small talk in the World will not change that fact for the OP. Rather than correcting every comment made on the thread we can instead focus on the issues? The OP wanted some help, not some pundit dissecting everyone's comments. Ricardo Maravilla, here is a link that can help you contact GNC about the issues you are seeking help with: http://www.gnc.com/helpdesk/index.jsp?display=store&subdisplay=contact&stillHaveQuestion=yes

Best of luck to you Ricardo, get back to us and let us know how it turns out, OK?
Venice09 on 03/18/2012:
Sam, I remember your review about the Mothers Day event very well. I also remember the response I got from mall management, blaming it on the DJ. Apparently there wasn't much truth to that, as it now seems the intention was to eventually cater to their Spanish speaking clientele. You should go back and post that in your review so readers will know the truth.
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300% Markup On All Products
Posted by on
Holy crap GNC! Even with a 20% off gold card and BOGO, prices are absolutely absurd. Seriously, every single site on the internet that sells supplements is significantly cheaper. Even with shipping! I can pay for next day air and it would still be cheaper than GNC.

I've seen products at GNC marked up to 50$ more than competitors!
This place is a joke.

GNC staff are idiots, they are dishonest and deceitful. They will try to get you to buy anything.
     
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Alain on 09/20/2011:
I'll stick with generic vitamins and a balanced diet and see how that works. Thanks for the review!
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Poor customer service
Posted by on
Tried to return a product that was giving me a nausea feeling in my stomach. I was told that I could return it for a full refund when I purchased it. I was even told I would have thirty days to return to. The salesman even told me to avoid other products that they wear selling because they are regularly returned. Which led me to believe the return policy was true

When I tried to return it I was told they couldn't look it up on my card and would only give me the lowest price that the product was sold for and then I would have to use that to buy something else in the store. This guy told me the product I paid them $49 dollars for, sales for as low as $15.95, so that is the store credit I could have. He then told me any employee who told me differently would be fired. I can't find this product anywhere on the web for $15.95.

I just left and will never return. You should compare GNC prices to what you can find on the WEB.
     
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Skye on 08/01/2011:
You should always save your receipts. It's up to the customer to be able to prove they made the purchase, not GNC.

It's all right here in their policy:

GNC guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from GNC.com or payment made in a GNC Retail store with a VALID SALES RECEIPT or GNC.com packing slip. Refunds/Exchanges must be processed when the customer presents the goods regardless of the GNC store where the product was originally purchased. Please note that Bill Me LaterĀ® purchases cannot be returned to a local GNC store. Please refer to your packing slip for return instructions.

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