Downright Deceitful, Poor Business Practices, Sorry Management
SAN DIEGO, CALIFORNIA -- After dealing with the Goodwill Industries of San Diego through an eBay listing, I have absolutely nothing good to say about their etiquette or "goodwill" proceedings. I recently typed up an email complaint and sent it to the corporate Goodwill Industries office. The email is copied below:
Recently I was shopping on eBay and came across an art/painting book that I intended to purchase for my daughter. The original list price for the book was a "buy it now" for $4.60, but being an avid ebayer I know that most people will accept (or at least consider) a "best offer". I figured since it was listed by the Goodwill of San Diego, they would be happy to take an offer of $3.75; and if not, they could have counteroffered. I proceeded to send them a message and the next day received a reply stating:
"""""Thank you for contacting us! We appreciate your kind offer, however, due to our corporate policies, we are unable to modify or discount the prices on any of our items. This item does include FREE economy shipping, and if you should have any other questions or concerns, please, feel free to let me know right away. Thanks again for choosing Goodwill, we appreciate your time & support! Have a great & safe day!
Notice the specific line of the reply that I have highlighted for you. After my money cleared the bank, I returned to purchase the book and was not pleased to discover the book price had doubled!! It is now listed for $9.98. "Due to corporate policies, [he/she is] unable to modify or discount the prices"-- yet he felt he could double the list price of the book? Not to mention, the book is listed as "good" condition which means it's far from "new" or "like new" condition- aka a crappy copy.
I am writing to inform you of the behaviors and on-goings of this "Tom" and I hope he feels real good about himself and the poor business practices/mannerisms he employs. It's common knowledge that Goodwills are meant to help people and the community-- i. e. "goodwill". As a matter of fact, I just donated hundreds of dollars worth of items to my local goodwill because we moved recently and had doubles of everything. BUT seeing how the Goodwill Industries operate, I will NEVER again donate anything to goodwill. I would get more pleasure watching my belongings burn to carbon ash in my burn pile. And, it is very unlikely I will ever shop at any Goodwill store ever again either. Do not mistake my intentions in writing this complaint. The price is not the issue, as I am quite capable of buying a 10 dollar book-- It is the underlying principle(s) of the whole situation which upsets me. I hope the book falls apart and we'll see who buys it then. Have a nice day.
After checking into their history and feedback, here is some interesting information I found--
*The book has been listed since March 31, 2013 and the price has been revised 18 times.
*(To date) In the last 12 months, their eBay ID has received 33 neutral feedback ratings and 31 negative ratings. Six negative ratings have been posted in the last month.
*Their negative ratings consist of people complaining about misleading information in the listings, not receiving orders, no responses to complaints via email, shipments of poor quality or non-working products, and cancelling auctions due to "typos".
Good job Goodwill. Very professional!