Goodwill Store

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1.5 out of 5, based on 4 ratings and
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Downright Deceitful, Poor Business Practices, Sorry Management
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- After dealing with the Goodwill Industries of San Diego through an eBay listing, I have absolutely nothing good to say about their etiquette or "goodwill" proceedings. I recently typed up an email complaint and sent it to the corporate Goodwill Industries office. The email is copied below:

--------Dear SIr/Madam,

Recently I was shopping on eBay and came across an art/painting book that I intended to purchase for my daughter. The original list price for the book was a "buy it now" for $4.60, but being an avid ebayer I know that most people will accept (or at least consider) a "best offer". I figured since it was listed by the Goodwill of San Diego, they would be happy to take an offer of $3.75; and if not, they could have counteroffered. I proceeded to send them a message and the next day received a reply stating:

"""""Thank you for contacting us! We appreciate your kind offer, however, due to our corporate policies, we are unable to modify or discount the prices on any of our items. This item does include FREE economy shipping, and if you should have any other questions or concerns, please, feel free to let me know right away. Thanks again for choosing Goodwill, we appreciate your time & support! Have a great & safe day!

@ GISD"""""(END)

Notice the specific line of the reply that I have highlighted for you. After my money cleared the bank, I returned to purchase the book and was not pleased to discover the book price had doubled!! It is now listed for $9.98. "Due to corporate policies, [he/she is] unable to modify or discount the prices"-- yet he felt he could double the list price of the book? Not to mention, the book is listed as "good" condition which means it's far from "new" or "like new" condition- aka a crappy copy.

I am writing to inform you of the behaviors and on-goings of this "Tom" and I hope he feels real good about himself and the poor business practices/mannerisms he employs. It's common knowledge that Goodwills are meant to help people and the community-- i. e. "goodwill". As a matter of fact, I just donated hundreds of dollars worth of items to my local goodwill because we moved recently and had doubles of everything. BUT seeing how the Goodwill Industries operate, I will NEVER again donate anything to goodwill. I would get more pleasure watching my belongings burn to carbon ash in my burn pile. And, it is very unlikely I will ever shop at any Goodwill store ever again either. Do not mistake my intentions in writing this complaint. The price is not the issue, as I am quite capable of buying a 10 dollar book-- It is the underlying principle(s) of the whole situation which upsets me. I hope the book falls apart and we'll see who buys it then. Have a nice day.


::::::::::Just FYI::::::::::
After checking into their history and feedback, here is some interesting information I found--

*The book has been listed since March 31, 2013 and the price has been revised 18 times.

*(To date) In the last 12 months, their eBay ID has received 33 neutral feedback ratings and 31 negative ratings. Six negative ratings have been posted in the last month.

*Their negative ratings consist of people complaining about misleading information in the listings, not receiving orders, no responses to complaints via email, shipments of poor quality or non-working products, and cancelling auctions due to "typos".

Good job Goodwill. Very professional!
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Bobbi Best on 09/05/2013:
I found your article on the shady practices of Goodwill Industries to be interesting, and very enlightening. Thanks for your candor, and for being forthright in writing a very informative piece. I will make future donations elsewhere, and I commend you for having integrity, and for being a man of principle.
Douglas on 04/09/2014:
I started investigating Goodwill because their intent on charging State Sales Tax on items that were donated. No cost of the item other than sorting and handling and NO takes being charged. Why the TAXES? Their explanation did nothing to satisfy my curiosity BUT FourBirdTrio explains it most PROPER. Goodwill is nothing more than a corporate BRAND/SHILL tugging on the heart-strings of the gullible middle class and poor while padding their OWN pockets PROUDLY because no one pays attention to the CORPORATIONS behind the curtains. SHAMEFUL and a BOYCOTT is in order!
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Price Gouging of Donated Goods
Posted by on
Rating: 2/51
SWARTHMORE, PENNSYLVANIA -- I've been shopping at this Goodwill over four years, I've been on social security disability a very limited income. Prior to going to GW I hadn't shopped other than for food since 2006. Since summer of 2012 the prices have doubled on many items and skyrocketed on other items. I am now priced out of GW. It is obvious to me that other people are also going elsewhere to shop. This particular store used to be crowded, not any more.

Today I found a pair of used shoes typically they are $4.00. These were marked $9.00! I don't know why, they were used, not a big name or anything. Old wool coats that were $10.00 last winter are $25.00- $50.00 this winter. Used vests were $5.00 now they are $7.00. Hoodies went up as well. Used bath towels are now $4.00 each! Bath matts are $5.00. Used end table lamps range $25.00 - $50.00 EACH (shades NOT included). They charge retail prices for the used shades ugh. Pictures are outragously priced, usually by size, what used to be $15.00 is not $40.00 and up. Today I saw $100.00 mink stolle, it's been there 3 weeks now.

It is said that this is what is charged on e-bay. Really?!! well you can charge anything you want on e-bay, problem is what YOU think your stuff is worth is not what others will actually pay. So to me the "e-bay rule" is used by Goodwill to gouge. Over the past few months I've walked out of GW with nothing and so have others.

I used to be able to find what I thought were deals. Now I just put the stuff back on shelf or rack and walk out. The customers are talking to each other about the price gouging to each other. YOur repeat customers are not spending like they used to. Finally no more returns. All sales are final. Price gouging and no returns. GW used to be my first stop shop. Now I go every two or three weeks and leave empty handed more times then not.

If Goodwill is a non-profit then why do they charge tax on items they get free? Do they keep the tax or have to hand it over to the state?
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clutzycook on 12/18/2012:
I believe they do hand the sales tax over to the state. The non-profit status only exempts them from paying taxes, not their customers
trmn8r on 12/18/2012:
Sneakers have gone way up in price in the last few years, at least the ones I buy.

In this day and age, it makes some sense (if true)that Goodwill would look that the prices people are paying for used goods on Ebay - a very large amount are sold there and this may be considered a competitor.

Sales tax collected on retail sales by a non-profit is something that is governed by your state. If it is collected, I'd be willing to bet a large amount of money that Goodwill is sending it to the state. Otherwise GW would be in for some significant trouble.
Anonymous on 12/18/2012:
Goodwill doesn't charge tax.
Tezrien on 12/18/2012:
Have you complained to the local Goodwill central office or their national HQ? If not you should. It could very well be that the management changed in that store and may be charging more than Goodwill itself is aware of.

Goodwill Industries International.
15810 Indianola Drive Rockville, MD. 20855 | (800) GOODWILL |
spiderman2 on 12/19/2012:
Clothing is not taxable in PA. Any entity collecting sales tax must turn it over to the Department of Revenue on a twice-monthly basis.
I love my son on 12/19/2012:
My goodwill had this problem years ago when they got a new person in charge he didn't know how to price the donations, he would charge way to high on some things and to low on actual things that were worth money..I'm not sure they are trained on how to price. Aldo things even at goodwill need to go up in price the people working there do need to be paid and there are costs in running the store..even nonprofit organizations.
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Goodwill Too High Priced
Posted by on
CROWN POINT, INDIANA -- I have been shopping Thrift type stores for years...recently moved to Crown Point IN and added this store to my weekly visits. They are sooooo out of line for their merchandise. They have a new trick, signs list set prices for clothing, such as skirts $3.00, etc. But now, they add a special price tag to their "boutique line", what is that? Found a Tommy shirt, older, but marked $10.00!!!!

Ridiculous! I can go to Carson's yellow dot sale and find the same thing. The whole idea is to make a little money from us on DONATED items and benefit their organization. Who are they catering too, the rich & famous???? Needy people certainly can't shop here..from now on, I'm donating my goods to charities which GIVE my clothes and my families clothes to people in need.

How dare you try to make $10.00 off of my donated clothes, when someone who really needs it can't afford to purchase it?
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Anonymous on 01/31/2008:
Your making a donation to a charity. They are just doing the best they can to take care of the less fortunate.
GothicSmurf on 01/31/2008:
Are all their items marked at $10? I don't see why they can't set their prices how they want them to be set. I don't see $10 for a used brand name shirt unheard of. If you don't like it, don't buy it and/ or shop elsewhere.
Principissa on 01/31/2008:
Gothic, the Good Will in the next town over is the same way. Unfortunately the prices are high because of all the relief efforts they've helped with lately. The fires in California, Katrina. Things like that will raise the prices. Although 10.00 for a Tommy shirt is not unreasonable. I've seen brand new at Kohl's for almost 30.00. And that was just for a woman's polo.
Anonymous on 01/31/2008:
Shabby Shopper -- I do see your point. The goodwill used to be cool but anymore they are a fraud hiding behind their "charity" status and other federal loop holes that lets them exploit their front line peeps while the upper goodwill echelon are getting filthy rich. Then to add insult to injury they are transforming themselves into a past time for bored upper class housewives. Disgusting... Where's the media on this one... oh yeah out chasing Britney.
Anonymous on 01/31/2008:
Anyone with even limited knowledge of charity in America would know Goodwill is on the high end of how much of every dollar goes to charity. Red Cross pays out just over 50%, the Goodwill pays out 83% of ever dollar collected to help the less fortunate in our society. To bash the hard work and charity work of The Goodwill is very lame at best. Goodwill has 62 million American's helping them which I am proud to say I am one of. Rather than bashing the good work of the Goodwill why not send them a check today and think about someone other than yourself and help someone in need out.

It will make you feel better!

2006 Goodwill disbursements:

People served through employment and training programs: 930,775
People receiving job placement services: 362,584
People placed in competitive employment: 131,783
Salaries and wages earned by people served who are placed in competitive employment: $1.9 billion
Revenue generated by Goodwill Industries organizations: $2.9 billion
Total revenues spent directly on programs: 83%
Total number of donors (figure includes repeat donors): 62 million
Total number of retail stores: 2,145
jktshff1 on 01/31/2008:
My favorite is the Shrine Hospitals
Anonymous on 01/31/2008:
Jkt, the Shrine Hospitals are another excellent organization. They do so much and ask for so little in return.
Anonymous on 01/31/2008:
I'm siding with stew here against "superbowl." I don't understand how you get your "kicks" out of supplying so much mis-information.
Anonymous on 01/31/2008:
AlleyS - Ahhhh you care enough to want to visit my "online profile". I always figured you were a closet 'Stew' fan.

Pirate - No kidding.

superbowl -- Maybe you should stick to pasting google searches cause when you go solo you make no sense.

"Stew, you know jack" Thank you... I might have been offended if you posted "I don't know Jack".

"Those numbers came from Goodwill's annual" -- annual what? It came from their website brainiac... or am I to believe you keep a year old goodwill annual report with you at work.

"We leave the Google C&P up to you, that seems to be your area of expertise " -- So I say you google up all your posts so you retort "no I don't you do"? What are you 10 years old?

"Oh' and telling everyone how wonderful you are, NOT." -- So you're saying I'm not telling everybody how wonderful I am? I'm going to have to disagree with ya on that one.

Anyway stick to plagiarism -- it's better than stupid.

Anonymous on 01/31/2008:
Pirate your a dullard too, the numbers came from Goodwill's 2006 audited financials. Your issue is with the auditors for Goodwill not me. Talk about dumb.
Anonymous on 01/31/2008:
I got to agree with Supes! (BA)
Anonymous on 01/31/2008:
Stew, if you had any clue at all you would know 501 charities post past financials for public viewing. Thought you were the oh' so smart one around here?? Guess not.
Anonymous on 01/31/2008:
A "dullard" I may be, but I do know the difference between "your" and "you're" - which evidently you don't, simpleton.
Anonymous on 01/31/2008:
Superbowl - Enron posted annual financial statements as well. What's your point?
Anonymous on 01/31/2008:
That's the best you two can come back with Enron and simpleton? LMAO!!!

What a couple of clowns, I accept your unconditional surrender on this one. Till next time, carry on.
Anonymous on 01/31/2008:
translation -- superbowl couldn't google up an answer so he mimics Lidman's strategy of posting 'I accept your surrender' or 'I accept your apology' when losing an argument.

You've googled up nothing superbowl that changes my view of the goodwill.
Shabby Shopper on 01/31/2008:
I'm back after hitting the Goodwill today, yep, sums it up...overpriced as usual, walked out without putting one dollar across their checkout. Superbowl how does that work for you? Instead of getting some money, they get ZERO money. All I was saying is that $10.00 is a lot of money for people to pay who frequent the Goodwill Shop themselves. I saw a poor older man about 85 years old, all by himself, looking for a nice dress shirt in the mens section and he couldn't afford one after looking at all the tags. $5.00 and on up! Used to be that people who needed to use Goodwill could come there for inexpensive clothing they need in cold weather here in the midwest...yet they are targeting the rich and wealthy, not who they are supposed to help in their own backyard. I frequent these stores almost WEEKLY, they are getting my money (Goodwill, not any more) as well as my family of 4 clothing and household items. I am extremely how about the poor folks who really do need my clothes???? What do you do for charity? You seem to be looking for a fight. So sorry you don't get it.
Principissa on 01/31/2008:
Actually if I saw that poor old man looking for a shirt and knew he couldn't afford the price, I would have bought one for him. I do get what you are trying to say, but like any store, they are allowed to raise prices.
Shabby Shopper on 01/31/2008:
Forgot to mention that I have been a retail merchandiser/clothing for 10 years. I do know exactly how much money the stores are making, but they also have to BUY the product from manufacturers, isn't donated like Goodwill. Also, well known fact that people who work in retail are the most savvy of shoppers because they know that all the clothes will go on sale and turn around in less than 6 weeks time. Might say I am cheap, buy I do know the wholesale cost of goods also.
Shabby Shopper on 01/31/2008:
How do you think I know the gentleman couldn't afford to purchase the shirt? Of course I bought him his shirt as well as a pair of slacks, socks and shoes. This wasn't today's visit, last visit. And I sent him out with lunch money as well, which is what made me think of sending this note. I try to help when I can, really, I am a very nice person, just wanted to spout off about the less fortunate not being able to afford the clothes when they TRULY need it.
Anonymous on 01/31/2008:
superbowl - Enron had audited financials as well. Your argument is as weak as your understanding of digital cable and high quality LCD TVs.
jktshff1 on 01/31/2008:
Thanks super.
Anonymous on 01/31/2008:
Stew, you're knocking 'em out of the park again today. Your "batting average" around here is second only to that legendary "biz" guy.
Anonymous on 01/31/2008:
Stew my friend, up in the thread I was attacked for posting some facts about Goodwill passing 83% of the money they make onto those in need. I showed where the numbers came from, they were not just Googled up. That's all, no more, no less. There IS NO ARGUMENT unless Pirate the site troll and trouble maker decides he wants to start one.

Pirate, get your nose out of Stew's rear, it's very unbecoming even for someone as lame as you.
StraightShooter on 01/31/2008:
And here is that pirate ruining yet another review on this site. I guess your parrot will be here shortly. You two need to get a life.
jktshff1 on 01/31/2008:
I can't see what is wrong with copying info and posting it or the link to the site. Just more information to help people make choices.
Anonymous on 01/31/2008:
Superbowl - knock it off. Why must you flame bait on every review that PwP or I comment on. Give it a rest.
Anonymous on 01/31/2008:
I must inform you that goodwill is not a charity it is a business that makes a profit!
Anonymous on 01/31/2008:
Stew, please read the top of the review. Pirate followed me as I was the first comment. Your buddy started the krap as always, nothing new with that.

In fact if you take a few minutes you will see PWP follows me all over M3C's everyday. I post and right after PWP comes along trying to start trouble. It's a pattern that repeats day after day.
Slimjim on 01/31/2008:
And yet others have been kicked off for less
Anonymous on 01/31/2008:
Yes Lid's they do make a profit at the stores and put .83 cents of every dollar into the charitable work they do. They are a good charity in my book. Any charity that keeps less than .20 cents for Admin costs is doing right. Some charities keep .80 cents and more of every dollar, those are the ones that should not be a 501 charity.
Anonymous on 01/31/2008:
Stew, Pirate, it is time for you both to shut up and say you are sorry to Super for attacking him for no reason other than being trouble makers. That will be enough out of you two for one day!
Anonymous on 01/31/2008:
Hey Lid's what was for breakfast? Did it have Kim as part of the name?
Anonymous on 01/31/2008:
Super, I agree that in the end they might do some good but I think one must see the otherside first hand to understand how they steal from the very people they claim to help in the first place and I have seen this first hand.

I ask you this; if they steal from the people they claim to help in the first place then how are they helping them?
Slimjim on 01/31/2008:
LOL, I think it's pretty clear who jumped in here early to troll this thread, apparently even to newbies.
Anonymous on 01/31/2008:
The stores are "for profit" centers. The .83 cents they make help go towards:

People served through employment and training programs: 930,775
People receiving job placement services: 362,584
People placed in competitive employment: 131,783
Salaries and wages earned by people served who are placed in competitive employment: $1.9 billion

I'm not following on the stealing part?
Anonymous on 01/31/2008:
PS. Super I haven't had breakfast yet but in the hotel I have American breakfast which is two eggs, one piece of toast, half a banana, one small pice of halh cooked bacon and a thin slice of SPAM!
Anonymous on 01/31/2008:
Slim, StraightShooter has been here one week and pegged PWP for the troublemaker on the site, LOL! Great rep he has around here.
Anonymous on 01/31/2008:
Ummmmm! Spam, the food that got American GI's through WW2!
Anonymous on 01/31/2008:
Lid's you have a minute before breakfast to explain the stealing part? I don't see it?
Anonymous on 01/31/2008:
Super, go to any "goodwill" store and do a study for yourself a week or two, it will become clear to you very quickly.
Anonymous on 01/31/2008:
They take donations, hire people looking for jobs, set up a store front, sell the stuff and use the money for providing more jobs and job training. I will dig into this and try to see your side before you get back and we can debate it then.
Anonymous on 01/31/2008:
OK, it will be an eye opener I promise.
jktshff1 on 01/31/2008:
Yea, Lid's not sure where you are going.
Anonymous on 01/31/2008:
Jkt, up front sometimes things "look" really good but when one shines a light inside the truth can be very ugly.
jktshff1 on 01/31/2008:
Lid, sounds like you been there, done that, got the t-shirt.
Might make a good post.
Anonymous on 01/31/2008:
Something like that.
Anonymous on 01/31/2008:
I'm all ears.
Anonymous on 01/31/2008:
When I get back and when you do your homework.
jktshff1 on 01/31/2008:
super, we'll make him come clean when he gets back. deal?
Anonymous on 01/31/2008:
Jkt, we can't forget about this one as I am in the dark how Goodwill are the bad guys. Were on it when he gets back.
Shabby Shopper on 01/31/2008:
I did find another review posted last year regarding the very same Goodwill in Crown Point. Looks like Superbowl made his comments on that one as well. Do you work for Goodwill????
jktshff1 on 01/31/2008:
Maybe that's because there's only been a couple of lame complaints against them.
Shabby Shopper on 01/31/2008:
I think some of you people don't really care what the topic is about, you just want to be negative. Yea, maybe this has nothing to do with you, so why do you bother with your LAME comments jktshff1???
Shabby Shopper on 01/31/2008:
As far as I am concerned, I will not consider going to Goodwill at all, for all the comments of which I have mentioned. Unique Store chains, mom & pop thrift stores and church thrift stores are now on my list. Also, after doing some research in Crown Point, IN, I did find St. Judes across from the YMCA accepts free donations of womens and childrens clothing. Given free to the people in need, thank you.
Anonymous on 01/31/2008:
superbowl -
"Lidman (01/31/2008)
Super, I agree that in the end they might do some good but I think one must see the otherside first hand to understand how they steal from the very people they claim to help in the first place and I have seen this first hand. "

Exactly. I too have first hand knowledge of what a sham goodwill has become... I'm not making this up. I agree with liddy you'd be surprised. Maybe they're squeaky clean at the national level but I assure you at the local OKC level they are as crooked as can be.
Anonymous on 01/31/2008:
Stew, in the next week I'll do some homework as this is news to me. I thought they were a pretty good charity.
MSCANTBEWRONG on 01/31/2008:
My aunt used to work for Goodwill Industries Corporate. I've listened to her tell me of all the dishonesty and thefts that occurred, so I don't doubt that there are some shady dealings going on at the local level. While overall they do assist many people, there are local areas that are suspect of taking from the very people they are supposed to help. I still make donations to Goodwill in hopes that it can benefit someone who may can use it. I do agree with the original poster, the prices are getting a bit high but they have the right to charge whatever they wish.
Shabby Shopper on 01/31/2008:
Perhaps I do not know more beyond the retail store vs. national work, this is true. Perhaps they are run differently as well from state to state. I do know that I was very excited when I found one near our new home as I LOVE the Goodwill in St. Charles, near Kane County. Come to find out, Indiana & Michigan Stores are run differently than Illinois & Wisconsin stores. I do know that St. Charles and Orland IL stores are PACKED with great merchandise, great prices and great people running the store. So, from now on, guess I won't say I'll never visit Goodwill, only visit the IL and WI Goodwills. Thanks for all the input, interesting to see everyone's perspectives.
Anonymous on 01/31/2008:
Shabby Shopper, did a little research on the local Goodwill. It seems it also runs as its own unit. The store I have taken stuff by looks big, bright, clean and well stocked. So I think you are onto a good point, the area the stores are operating in seems to make a difference.
jktshff1 on 01/31/2008:
I believe what Lid may be talking about is that there is a lot of opportunity when something is dropped off, for the workers to get "first choice". I could see that possibility.
StraightShooter on 01/31/2008:
Years back I had a group of Mexicans that worked for me. A couple of times I heard them in their broken English talking about going to la tralita. Turned out that la tralita was the Goodwill trailer where donations are dropped off. They would go there at night and go through any donations that were left there after the attendant was gone. Looks like several groups of people get first pick before the stuff ends up in the store.
Anonymous on 01/31/2008:
I only donate to The Arc. I think they are nationwide. They give most of what they receive to those in need--including setting them up with everything needed for a new household. When they receive too much, they do sell it to other places (thrift stores), but their first choice is giving to the needy. They have drop off bins (mostly at churches) and will even pick-up items if you have a lot. Check it out for your next donation.
Principissa on 01/31/2008:
We donate everything that we can't used to either Goodwill, Salvation Army, or the VA. Twice a year me and the kids will go through their toys and they put one's they don't play with anymore in boxes and we donate them along with clothes and books. We also do Toys for Tots at Christmas. Each year we buy two toys, one for a boy and one for a girl.
Shabby Shopper on 02/01/2008:
Thanks for all your suggestions and ideas about where to donate my items in the future. Looks like maybe this Goodwill in Crown Point IN needs to step it up a bit and learn from the IL and WI stores. Too is brand new, clean, but not well stocked at all. I've seen the same items there for months, and of course with the high price tag. When in Orland last week, found great items, great prices, helpful, friendly people. Man behind me had shopping carts filled with merchandise for his grandkids. He was a senior and offered that I use his 15% discount card, and the lady @ the register, said great, no problem. Now that is customer service! They just want to move the merchandise and make the money, without overpricing. Next I'll write a great comment about that Goodwill in Orland and the one in St. Charles.
borderpc on 06/01/2008:
I work for Goodwill and you cannot be further from wrong. You don't understand what goes into making a store run. Our Rent is $28,000 a month, our Power Bill 4,000. Shipping and receiving $1500 Etc etc. Yes things are overpriced sometimes. Sometimes its an accident, sometimes people don't know what they are doing. We try to put items on the floor at a fair price. Not too high, so anyone can afford it but also not to LOW, SO THAT GREEDY EBAYERS AND FLEA MARKETERS CANNOT BUY IT ALL UP. Its a delicate process and its impossible to get correct every time. So next time consider that. If someone sees that something is overpriced and they get mad it does not help, but if they express there concern in a polite way we can address it.
DebtorBasher on 06/01/2008:
Sometimes it's like shopping more at an antique show...yes, overpriced for donated goods...I understand the cost to run it...but why is it that when clothes do not sell, they are sent out and shredded instead of being marked down until it sells or donated to a homeless shelter. And why is it that the household goods that don't sell are all dumped in the dumpster? Yes, I know people who work at the Goodwill, and they are the ones that told me the clothes are shredded...I've SEEN them clearing the shelves off because some items were there too long without being sold (because the prices were too high)and they were throwing them into a bin with wheels on them, and they were being broken as they were dumped in the bins because they were just taking it out to the dumpster.

They have recently been offering discounts each week on certain colored tags...but, if not sold...out they go.
celeste on 08/08/2013:
celeste on 08/08/2013:
she's right, the prices are no longer affordable. goodwill was for peope to go and come out with a cartful of clthing for a little amount of money, it made parents feel safe . I've been there and just laugh at what they expect for a pair of jeans. those prices belong to the specialty bouquets. it's completley ajoke when poor people CAN'T shop at good will to feel independent.
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StarStarEmpty StarEmpty StarEmpty Star
Refused to Return Items and Give Sale Price
Posted by on
Rating: 2/51
COLUMBIA CITY, INDIANA -- There is nothing "Good" about Goodwill and it's policies.There are not here to help the needy, they are here to make a profit only!

I bought couple clothing items 3 days ago and asked the cashier if it would be OK for me to bring the items back in 3 days time to return and buy again for the sale that was going on today (50% clothing items), she said it would no problem.

Today when I go back to the store to do so, a different cashier and manager tells me they will not do that, because they have to process the items and it could take DAYS for them to return the items back to the floor.

In the past I have done this in other clothing and high-end stores and they had no issues, the customer came first.I guess for Goodwill, the customer doesn't matter!
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Linda on 10/28/2013:
so what you're saying is they wouldn't let you run your scam? You buy the clothes full price, for fear you won't find your size/style when they go on sale in 3 days, then go back with your receipt to return it and then repurchase for the discount... scam.

It is one thing to do that in a department store where they have multiples of each item in stock (usually) but Goodwilll doesn't have that. It's like asking someone if you can buy some items at a garage sale for the price they ask first thing, then coming back at the end of the day to haggle since the items you "bought" are still there. It's a first come, first served store.
FoDaddy19 on 10/28/2013:
A price adjustment (which seems to be what you're trying to do) and a return are not the same thing and some stores don't do price adjustments. They'll let you return the item, but you'll have to wait until the item goes back out before you can purchase it again. Of course this allows everyone else to have a chance at purchasing the the item(s). It sounds like the OP didn't want anyone else to have a chance at purchasing the items.
clutzycook on 10/28/2013:
Goodwill isn't your typical store. Their return policies are more in line with the typical secondhand store
Ponie on 10/28/2013:
The only way the needy can be helped is by donating the 'profit' made. Why didn't you just wait the three days before making your purchase? You'll probably have to continue shopping at only 'high-end' stores.
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Is Goodwill Really About Good Will?
Posted by on
CARROLLTON, GEORGIA -- I want to agree with the person who complained about prices at their Goodwill store in Indiana. The store I shop at in Carrollton, Georgia has gone crazy, too. They put outrageous prices on things, especially if they think it may be an antique. I used to like to shop there to find old furniture that I could fix up and sell in my used furniture store. Now, they sell their stuff for more than I do! Some examples - an old beat up antique dresser for $150, an old quilt that was nothing special at all for $200 and a chipped, no name old platter for $20! Sometimes they print out something off the computer showing online prices and put it next to an item. Like sets of old dishes - they go to one of those sites where you can by replacements and copy their pricing. These sites are always high priced, since they target people who are looking for a particular piece. Those are not the people who frequent Goodwill! I really feel for the needy people who are there looking for good deals. They would do much better to go buy new at Walmart (and I hate Walmart!).
Does anyone know who is in charge of Goodwill? I would love to have someone "investigate" how they are using all this money they are making. Is it going to pay for the big billboards advertising for them lately? Maybe to pay extra employees to sell their best stuff online? It all sure sounds greedy to me.
Salvation Army is a whole different story. They still have good prices and I have seen them actually catering to people in need. For some reason, they don't get as much stuff as Goodwill, though. I will only donate to them from now on!
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Alain on 05/14/2010:
I believe Jim Gibbons is now the President and CEO of Goodwill. Mailing address for the is: Goodwill Corporate Office Headquarters, 11 West Jackson Street, Medford, OR 97501 Gen ph# 541-772-3300.
Anonymous on 05/14/2010:
I find some really good deals at yard sales. Because of the bad economy, there's lots of people who are selling good quality stuff at a bargain price
Starlord on 05/15/2010:
We bought a floor lamp with a glass table top at Goodwill for $20. LAter that week, we found the identical lamp, new in the box, at WalMart for $19.96. I was always under the impression that Goodwill provided job training by taking in donations, having them fixed up and sold. I am sorry, but I have seen no evidence of any repairs on goods sold at Goodwill. Instead, that have books, CDs, LP albums and computer software that you have to know were not touched selling for really outrageous prices. You see furniture that is better than stuff I have seen left at curbside for trash pickup, and electronics that still have the paint seal on the assembly screws. I purchased a karaoke mic that was plug and play, and crucial parts were missing. I, too, would like to know where all the money they are bilking the public for is going. What color is the CEO's parachute?
angel on 10/26/2012:
I agree goodwill should call reiverswill, cuz they have stuff and really bad condition.
Anonymous on 02/12/2013:
The store manager that was at the Carrollton store is now at the Newnan store, and she has done the same thing to this store. In 7 months of her coming to the store she has fired 28 people. Some were slackers and the store is better off without, but some were wrongfully fired. She forced a preacher to either turn in his two week notice or be terminated because she couldn't work on Wednesdays, Saturdays, or Sundays. She said that he worked to few hours to be considered "part-time" by the company standards, and he could either work on the days he was at the church or quit. The preacher had been with the company for at least 6 years and the so-called "part-time standards" were just not being followed after so many years?

But just like she did in Carrollton she has now done in Newnan. Prices have gone up on everything in the store. Anything still in a box or with a tag on it is "special priced." A $4.99 Walmart adults Tweetie Bird shirt that was marked down to a dollar was priced at $4.94. A replica Civil War drum was priced at $500 because on eBay they had a real one for $700 and she thought that was a steal. Well the drum never sold, they marked it down 6 or 7 times and they added a sale color to the drum and it ended up being $50 for a few weeks and still no one bought it. So they compacted it.

Furniture no longer has a sale color, because they need to bring up sales, and by offering 5% to 25%, more people will get better deals, so she says. I have personally gone into antique stores and can find cheaper furniture in better quality all day long in Newnan than the prices of the furniture at Goodwill. A kitchen table and 3 chairs was priced at $252. There was nothing special about it, pressboard with wooden veneer and a broken chair.

Books are no longer their set prices, even though they have yet to change their price signs. Kids books are $1, paperback are $1.50, hardback are $2.50, and cookbooks are $3.00. I used to buy tons of books, for myself, and for friends and family. I even donate a lot of books to some of the local charities, mostly kids books. Well, she changed all this. If a child's book is advanced enough that the child can read it themselves, then it is considered an adults book. That the sign that says childrens books, means children oriented books, not all childrens books. Now I can see those big story books like the complete works of Winnie the Pooh, or Beatrix Potter, etc being more than a dollar, but Goosebumps, and Nancy Drew, and the Baby Sitter's Club books being $1.50 and $2.50 if it's either soft or hard back? I was standing behind a woman with her down syndrome daughter trying to teach her counting money, and the cashier asked the Carrollton manager that transferred if the books were kids or softback, she said softback. So the daughter didn't have enough and the mother had to give her more money herself, which completely threw off the lesson she was trying to teach her daughter. I completely sided with the mother, a children's book is a children's book, she was nice about it, but I could tell she was upset. The manager said that the only $1 books are these, and she gets a little chickfila book or some kind that's those 3-5 page books. But the thing is that those books, they don't even sell those for a $1... They have them in bundles of 4-6 for $1. Really???

They new manager was complaining about the quality of the furniture and how stuff that was written on shouldn't be out on the sales floor. But then when the sales started going down, I talked to some of the workers and they said that the new manager told them to put out anything and everything to help get sells up. So here comes a nasty dry-rotted mildewed vinyl patio chair set with a matching loveseat for $85, and nobody buys it. The district manager came in and I was near the furniture section when he saw the patio set and asked the store manager, "we can't have this out here on the sales floor, who put this out?" The store manager says that it was one of the processors in the back, but she didn't know who, but she would, "catch them."

There was this one person that kept trying to get a job at the Goodwill, but he stuttered and was hard to understand, so he kept getting called back, but they never hired him. I was at Cracker Barrel in town and there he was doing fine and working hard.

Lastly, there was a young guy cashier working there for a few years, and he was such a nice person. Always smiling and friendly and willing to help. I would come in and he would ALWAYS be there. He worked on the cash register, loading furniture in people's vehicles, processing, bringing out books, and small stuff, electronics, shoes, whatever...he did it all. Anytime I had a question about something he would tell me if he knew or would find out for me. I have an antique booth in a couple different malls, and I know a good bit about the business, but he knew a lot too. I guess working in a thrift store you see it all. But just the nicest, honest, well groomed, courteous, fellow there was. Well, one day he is just not there. I find out through the other cashiers, who cannot seem to help telling everyone's business. I mentioned that I hadn't seen him in a while, and the cashier that is always loud and preaching, tells me, and not quietly that he got fired for stealing. I didn't believe it, and still don't. You can tell that this person would never do anything like that. I have come into the store before and overheard him talking to family members or his that would come in to shop and they all are good hardworking honest people. I even go to the same church as the boys grandparents so I found out that they were related. Well, I was talking to an older store manager of the store, who I run into occasionally that the boy got fired because the new manager said that he intentionally didn't ring up an item for a customer. Well the customer, I knew from going into that Goodwill, she's a wealthy old money lady. She stays in Goodwill for up to seven hours somedays and buys sometimes a thousand dollars a week. When workers bring out new things from the back she rushes to go through them first, sometimes even taking the whole bin and putting it into her shopping cart so no one else has a chance to get anything first. She's told me before that she was getting something that I had picked off a rack, that it was hers. Well what had happened was, the boy rang up her items, something like $200 worth of stuff, and accidentally hit the wrong quantity on some Halloween decorations, and didn't realize it. The customer came in the next day and he was off so another cashier rang her up for the items that he accidentally missed and went running to the new manager and got him fired.

The old manager told me that the new manager from Carrollton had it in for the boy, because he was the next to move up to a manager and didn't want him to advance. She tried to fire him before for buying something on the clock, which is ridiculous. But he went to his bank and brought out a print off of the times when the transaction went through and proved that he didn't purchase on the clock and had to apologize to him. The old manager said that it pissed off the new manager and she brought it up every week at their meetings that the boy somehow got away with it. And wanted everyone to keep a close watch on him. BS. That boy doesn't have a mean side to him. But that manager, I've seen her a few times and she just looks mean and plain evil.

I also found out from that old manager that the new one committed forgery. Some worker in the back, that I've only seen a few times, had gotten a raise before the new manager came. Well, they promoted him to forklift operator or something, and he got a raise. Then they promoted him again to a truck driver and he got another raise. Well, they didn't need another driver and the guy never even drove the truck so he was okay with giving up that raise. Well that new manager took away all the guys raises, from even before she came there, and signed it another managers name. And when asked about it, the new manager told the manager's name she forged that she should pay more attention to what she was doing. That woman knew what she was doing, why else would she sign someone else's name to the document?

It got lengthy, but nobody ever complains online about this Goodwill, and I think they should. Because complaining in the store and their corporate office in Columbus, Ga gets no where. And that is where Carrollton's corporate office is in Columbus, GA.

Here is the contact info for customer complaints:

Compliance and Whistleblower Officer
Judy Porter, Executive Coordinator and Compliance Officer
office:(706) 256-1827

And you can try this one too:

People Services
office: (706) 324-4366

I fully believe that people get back what they dish out, and most people don't see it coming before its too late. But that new manager at Newnan, is just plain evil, and I will not go into that store until she is no longer there. I also heard that after that boy left, they went downhill, that they are not even making their daily quota. Now all of it might not have to do with him, but he did bring a lot of regular customers. One morning he was the only cashier their and he had to ask permission from the manager to check out his mother because they weren't allowed to check out family members. How honest is that? What would they have done if he wasn't allowed to check her out, wait for the next cashier to come on shift and make her wait?

Well that's my 3 cents.
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Goodwill prices
Posted by on
CROWN POINT, INDIANA -- I am an avid thrift store shopper. It is an enjoyable experience browsing and picking up clothing and housewares in good condition at a thrifty price. I visited your Goodwill in Crown Point, In. and found just the opposite. I got a bad vibe when I entered the store. Employees not friendly or helpful. I am all for helping the needy, but the prices are ridiculously high. It is not affordable to help the unfortunate when the cost is out of line. I would rather shop at other thrift stores that help others with lower prices and be able to provide help to needy people that are in distressed situations.

I will not shop at Goodwill again. Again, the experience was negative and do not feel they are considering the people in need with unfriendly employees and high prices.
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dan gordon on 01/15/2010:
do you post this repeatedly? This is an almost identical posting from one a few months back. Goodwill or any thrift store won't have the lowest price on every item consistently. There is always a great deal and some not so great. Most thrift stores are profit oriented, where Goodwill actually hires and trains their own staff. I think your rant is childish and serves no useful purpose other than showing your pettiness.
Anonymous on 01/15/2010:
Agreed Dan. Its a non-profit thrift shop that is designed to help the needy by the money they make from their donations. Just because you can't find a DVD player for 10 dollars, doesn't make it a ripoff. They have what they have at the price they designate. As far as the staff, you provide no detail on how they do not help you. They have limited staff because that they have low prices and try to be as cost effective to produce money for the needy. I wouldn't expect a high-quality sales associate to cater to my every need in a goof will shop. What a petty complaint. I'm sure Good Will will not miss you shopping there if that's the way youre going to be about it. Youre probably the one who gets upset when the salvation army is ringing outside of a supermarket, or a cashier asks you to donate a dollar. right?
Slimjim on 01/15/2010:
I'm confused. Isn't "donating" to GoodWill stores the way you help the needy? What does shopping at one like a yard sale alternate do for the poor?
PepperElf on 01/15/2010:
the one where I used to live donated proceeds to the local children's hospital.

personally I went there for some skirts for my theatre group, cos the women had to wear dance skirts... but we were advised to get them from the thrift stores cos, why spend full price on a skirt you're just going to get all dirty from acting?

prices there weren't too bad - just a few dollars for most things
though when I left the area headed for another country, I donated a lot of stuff I didn't want to them (stuff in good shape that is)
Anonymous on 01/15/2010:
Because they don't make money unless someone purchases the donated item and goes towards a good cause. I just think its petty to complain about them. If you don't like their items, go to a store and buy a similar item that would cost 4 times that and the profits go to some piggiesh CEO who makes millions per year.
Anonymous on 01/15/2010:
Great point, Tenn.
A Salvation Army Thrift Store just shut down near me partly due to people like the OP!
These stores do have ever rising operating costs you know?
bargod on 01/15/2010:
I thought goodwill stores were FOR poor people to shop at. People who are down on their luck and can't even afford Wal-Mart or Target prices.
Anonymous on 01/15/2010:
bar, not at all. Anyone is welcome into a good will shop. I visit our local good will shop every once in a while, and can find some really nice things from time to time. I found a nice light fixture the other day. It was perfectly the one I was looking for for only a few dollars. It probably would have cost me 30-40 dollars retail in a Home Depot or lowes. I don't really find decent clothes in their selection, but I'm a pciky clothes shopper. The money they produce is used to help the needy. I also donate clothing and items that I have no use for as well, so its like recycling.....but producing money for the poor.
bargod on 01/15/2010:
No I understand everyone is welcome, I just thought their general purpose was to help the needy afford things they generally couldn't buy elsewere. I always donate my used clothing and other items to them about once a year.
Nohandle on 01/15/2010:
Tinky, I do agree with your displeasure with employees not being friendly. That could go for any business, for profit or not for profit. Not being there I don't know the circumstances. We don't have a Goodwill in this area but do have a Salvation Army Thrift Shop. Individuals donate items and they in turn are sold. The proceeds go to help the local community in need. If someone walks in without a dime in his pocket the items are given to him, no questions asked but what additional assistance can we give you.
Anonymous on 01/15/2010:
Doesn't Goodwill have sales on the weekends? The one near my house will offer half off on items with colored tags on them. I once got three pairs of jeans for $10 thanks to one of those sales.
Anonymous on 01/15/2010:
well good grief tinkytiny. have you considered the possibility that the various rising costs of operating a Goodwill Store might be reflected in prices going up a tad?

I apologize if this is a duplicate response, but one might consider the good that one is doing for one's local community of *those less fortunate* to far outweigh any benefit of saving a buck or three.
Starlord on 01/15/2010:
Ostensibly, Goodwill provides jobs for those who annot find regular work. they are supposedly trained to repair items donated so they can be sold. I have seen little in the way of making items more saleable. Furniture with stains and horrible finishes from wear, due to animals or children being sold for near new prices. Electronics that don't work or have pieces missing that a trip to the local Radio Shack can fix easily, CDs mixed in with computer program discs and sold for more than they are worth. What can a disabled person due to a CD that will increase the value? Not much. I'm afraid. We bought a lamp with attached table, then a week later found the identical item at WalMart for thirty cents LESS than Goodwill had charged. and the one at Wally World did not have scratches and coffee cup rings on it. I would love to have a shop where I am given my products (CDs) free, do nothing more than place it on a shelf, then sell them for $5 each. I am in the wrong business.
Anonymous on 01/15/2010:
Well the thrift stores that I go to hire people that need jobs not those who cannot work at all and they never promised that ALL the item's prices would beat Walmart's.
You got to know the value of things.
Anonymous on 01/15/2010:
starlord, I get the sense that not a lotta things in this world make you happy. either that or you have the worst luck of any man on this planet.
Starlord on 01/15/2010:
King James, many things make me happy, but not getting ripped off. I have not agreed with some of your posts, but have remained silent, figuring you have the right to your opinion, just as I do. As for my luck, maybe I was born under a bad sign. You know, "Eat Here and Get Gas?"
Crown Jules on 01/15/2010:
I don't know about anyone else, but in my area there are a couple of "boutique" Goodwill and Salvation Army stores. They sell the higher-end, designer merchandise at slightly higher prices than the regular stores. You pay more than you might expect in a thrift store, but it's still considerably less than if you were to go and buy it new and you still have a designer item.
Anonymous on 01/15/2010:
I agree with Starlord about the Goodwill. In fact I could go on a rant but I'll leave it at that.

We have a huge Goodwill store that occupies what used to be a Circuit City. Most of the stuff is overpriced EXCEPT for the Target material returns which can be some good bargains.

Also, if you can find the store manager you can haggle your way into some pretty good deals. I've gotten as much as 80% off the marked price with a little manager negotiating. Like I always say everything in life is negotiable.
Anonymous on 01/15/2010:
eat here and get gas. starlord, that's about the funniest thing I've read on this entire site. I retract that lastcomment based on that alone. good one, indeed. lmao.
Anonymous on 01/15/2010:
I have bought stuff at Goodwill and not bought stuff. I paid $6 for a complete set of dinnerware and declined the $5 used tshirt. I paid $4 for a pair of Old Navy Capris and turned down $10 for a beat up pair of sneakers. I pay $1.00 for paperbacks.

You choose what you want to buy. Goodwill is a thrift store, not your neighborhood garage sale. Don't like the prices, don't shop.

I don't understand why the OP made this complaint.
Ytropious on 01/15/2010:
Also not all Goodwills price the same. In my area there's the more expensive GWs and the cheaper ones. We even have a Goodwill outlet, go figure. It's where the stuff that doesn't sell at the big GW next door comes to die. Personally I get some good deals. I bought a copy of Dead Rising for Xbox 360 for 5 bucks and a Godzilla toy that NIB would be worth 100+ bucks. In its current condition probably 40+. I paid 4 bucks for it. I love GW, but I wouldn't complain about the prices or service because it's still pretty cheap in comparison.
clutzycook on 01/15/2010:
When I started my new job last month, I needed regular business casual clothes. I had worn nothing but scrubs for the last seven years, so I pretty much had to start from scratch. I went to the GW near me (just opened up about 2 years ago), spent $50 and bought 5 pairs of pants, 4 shirts and a pair of jeans. I would have probably had to drop over $200 in a place like Kohls in order to get the same amount of stuff. Today, however, I went to the consignment shop down the road from me, tried on 3 pairs of pants and 4 shirts and none of them worked. I wasn't upset, I just put them back on the rack and left. That's how it is in thrift stores and consignment shops. Sometimes you hit the jackpot, other days you go bust.
Anonymous on 01/15/2010:
Clutzy, sometimes you feel like a nut, sometimes you don't.

"Sometimes you hit the jackpot, other days you go bust."

Sorry, I couldn't help myself lol.
clutzycook on 01/15/2010:
That's OK LadyScott, it's funny because it's true. BTW, I even struck out at TJ Maxx tonight too. Well, I found pants that fit, but I wasn't willing to spend the money on them. I'll wait a few months...
Anonymous on 04/06/2010:
I love thrift store shopping. I can find good quality items at very reasonable prices. Sometimes when I'm in the Goodwill store, I will hear someone complain about the prices, and I just want to smack them. There you are complaining about a shirt priced @ $2.99 when it probably originally cost $19.99.
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High prices
Posted by on
SAN DIEGO -- Goodwill in Pacific Beach has gotten out of control with their prices. When I have asked I was told it is corporate. Goodwill is to help the community with job training and resale of donated goods in local stores. With the eBay auctions some local donations never get into the stores. For the in store items they have a list of brand names and anything on the extensive list is marked a higher price. Boutique Items ! Used towels are $3.99 and other items are also more than retail prices. Three blocks away is CloseOut Store where I purchased a $30.00 retail new towel for $4.99 A designer brand name coat with a huge tear was $39,99 marked boutique at Goodwill., What is with the price gouging in this economy that is supposed to be helping the community ? Many items have doubled, tripled or more in cost since the economy has taken such a downturn. I think Goodwill has gotten greedy and far away from their goals. I donated a small furniture item that never got put out. I like their books but will never donate anything to them again. I fell sorry for the people that do not know what discount stores offer that is new. Retail is chopping prices and goodwill thinks they are a high end boutique and keeps raising theirs. Doesn't make sense. Buyers Beware
Company Response 10/01/2010:
Goodwill Industries of San Diego County is a local charity, part of a national network of charities using the Goodwill name, but it all stays here in San Diego. We also (in SD) do not solicit the public for cash, instead selling donated items to support our job training and employment services- through the collection, processing, sale and transportation of these items we have almost 800 San Diegans on the payroll. Items are priced based on what the market will bear. If an item is damaged it should never reach the retail sales floor, and if you found it and showed it to our managers they would have taken it off the floor- we do not sell items at retail that are damaged, but some slip through, and sometimes the damage is caused by a visitor. If items weren't selling we would be evaluating the price points for that category. But they are selling, and because of that we have been able to bring on almost 200 employees over the past two years, thanks to our donors and our shoppers!
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Anonymous on 09/30/2009:
I don't go to Goodwill for things like towels and stuff, I prefer those new... never used. I usually go there for clothes that I make sure I wash 50 million times before I wear them. I found this cool looking, leopard print long nightgown I'm going to use for Halloween. I'm going to be a zombie. Tee hee. But, I can usually find clothes super cheap at my Goodwill.
Hmmmm... maybe it's just the area the OP is in, but my Goodwill or Blue Hanger (what they call it) is a good one.
dan gordon on 09/30/2009:
at least Goodwill sells their own goods. When you donate to other charities they end up 'selling' the goods and they end up at Value Village or similar type stores. Pricing is an issue so you just have to know before you shop. I think not donating them or shopping there, you are punishing the wrong people. If Value Village buys an item for 10 cents and sells it for $2 they make the profit not the charity you donated to. At least with Goodwill the money is returned to the organization.
Anonymous on 09/30/2009:
OP, while Goodwill IS a charitable and community store, they DO have bills to pay, just like you do. Why are you complaining about a $4 towel? The Old Navy jeans for $4 balances it out.

I bought my daughter a COMPLETE set of dishes, a gorgeous set, for $3.99. Bargain ion my opinion. I won't pay $4 for a used tshirt, but I will pay for other things.

In my opinion, to complain about Goodwill prices makes you look cheap.
Fufu487 on 09/30/2009:
Agreed, its a charity, it goes towards a good cause. They have expenses and bills to pay as well. I do not think they consider themselves a high-end boutique. LOL that just makes me laugh...
Ytropious on 09/30/2009:
I think each Goodwill can set it's own prices. One of the local ones charges a quarter for records and another charges a dollar. Either way it's still a good price. I go there for vintage items and used video games. Target donates a lot of stuff to Goodwill too. Back when Guitar Hero 3 was new I got it for half price at GW and it worked perfectly.
MSCANTBEWRONG on 09/30/2009:
The prices are most likely set based on the demographic...
sandiegoann on 10/04/2009:
This reply is for LadyScot.
It was interesting to get other peoples comments. Jeans at this GW are not $4 but 6.99, 7.99, 19.99/boutique and up. There is also a designer price category. Maybe they do set the prices by demographics as someone else suggested. San Diego was just written up to have the 6th highest cost of living and I am on a fixed income, not cheap. Point is when the jeans are two times as much as in your area or they charge extra because they have decorative pockets this is not helping the consumer which is the second half of their mission statement. Just purchased a tee shirt at Old Navy for $4 and new jeans for $7.99. Of course GW has bills to pay. They are also doing remodeling of their stores and a lot of TV advertising which is expensive. I liked it better when all like items like jeans were the same price. Dish set here is $20 with bowls, plates etc priced separately.
Anonymous on 04/02/2010:
I love my Goodwill store and if I think a price is too high. Guess what? I don't buy it. I love when they have their 50% off Saturdays & $.99 jean days
art on 03/06/2013:
The Goodwill's reputation is quickly going downhill. Now they are picking through everything (China, books, etc) and selling all the best donations online at competitive prices. What happened to helping the needy with affordable prices? the needy don't always have access to online shopping and they don't need to pay competitive prices. Goodwill is a racket trying to make themselves the most money. Don't donate or shop here anymore. Each goodwill location has "pickers" that sort through everything. You won't find any treasures anymore. Even the fancy clothes shoes and purses won't make it to the stores. Not when they can sell it online for more. Shame on you Goodwill. Do the right thing. Change your name. You are no longer a non profit entity.
Meme on 05/19/2013:
Goodwill isn't there to help the needy purchase inexpensive items, it uses the profits made to help those in need gain decent employment, and I'll bet those employees get discounts on their purchases. If you want cheap, go to yard sales and bargain. I love 1/2 price days!
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Goodwill staff refuses to accept perfectly good donations
Posted by on
CLEVELAND, OHIO -- I am writing about a problem regarding Goodwill Industries in Cleveland Ohio...I did finally get Goodwill to take my donations, via one of their collection trailers, but I'm complaining about the staff at the main Goodwill facility in Cleveland, who refused to accept my donations when I tried to donate there when I was moving a while back.

I had a similar situation a couple of years ago at a Goodwill facility...the main facility in Cleveland, Ohio. I was in the process of moving, and had items including dishes, silverware, clothing, curtains, and two working color TV sets. I drove to the main Goodwill store on East 55th Street (which is also the headquarters for Goodwill Industries in Cleveland), and asked for assistance to unload my truck. Apparently there were no men available to assist me; just a crabby old woman who, like in your experience, dismissed my truckload of doantions as "junk" and wouldn't accept it. In the process of cleaning out my grandmother's old house, I donated two other truckloads of items to that same Goodwill facility with no problems-they always had men available to help me unload; however, that Saturday, only the cashier and her supervisor were on duty, and the supervisor wasn't that enthusiastic about taking donations. I then drove to a nearby Salvation Army facility (again the main Salvation Army facility for Cleveland)...they had a sign posted saying that they do not accept donations in person; only through home pick-up. I then drove to St. Vincent DePaul (a Catholic charity), but found out the hard way that they closed their inner city facility and warehouse (St. Vincent DePaul moved to a large store in a suburban strip center). Ironically, I DID get Goodwill to take my donations...I drove to a collection trailer at a suburban mall, and the worker there was very friendly and helpful regarding unloading my truck and accepting my donations. After unloading my donations, I can imagine the shock that this Goodwill supervisor at the main headquarters would feel when the SAME donations that she refused to accept ended up on one of their trailers. And I would NOT knowingly donate junk. I was cleaning out my grandmother's house, and was in the process of downsizing from her 3 bedroom house to a 2 bedroom apartment. Also, the house was for sale, since my grandmother went into a nursing home. I lived with her. Among the donations was roughly a 50 year accumulation of books, China, and other items belonging to her and my late aunt. My grandmother passed away the following October. Sorry to be long, but my Goodwill donations experiences was something to definitely post about.
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CrystalSword on 12/29/2007:
I called the Salvation Army once to do a pick up for me...and I asked them to send a LARGE truck, imagine my surprise when they showed up with a tiny mini-van!

Og course you'd have to be there to see the look on the driver's face when he saw what he was picking up! There was furniture, enough clothing to stock a large second hand store, and the racks to put them on...I had closed my second hand store a few weeks prior and after a dozen or so yard sales I donated everything else....I washed, and mended every piece of clothing that I had in the shop and in some cases, even ironed it. It took them almost two hours to load the truck they had to go get....but they got a bunch of good stuff!
DebtorBasher on 12/29/2007:
We called Goodwill to pick up stuff when we were moving...but they refused to take anything in boxes, they said everything had to be in bags (even breakables), and they would only come out if we had AT LEAST 10 bags (trash bag sized) and they will NOT take any furniture. Other places wouldn't do a pick it all went out on the curb and people just came along and helped themself to whatever they wanted.
Anonymous on 12/29/2007:
The wife used to call LUPUS foundation to get stuff, but half the time they wouldn't show. Now we just dump stuff off at Goodwill.
DebtorBasher on 12/29/2007:
The Veterans will pick up...they call my Parents once a month looking for donataions...they usually give stuff, just to clear some things out of the house that they no longer use.
moneybags on 12/29/2007:
If you have a residence for abused or neglected children, these are normally good places for donations. As the kids get old enough to leave, they need furniture and household goods to set up their new homes. And these kids and the staffs are more than happy to assist in unloading.
Ponie on 12/29/2007:
DB, are you referring to Purple Heart? My Sis in the DC area donates all her usable but unwanted items to them. She just calls when she has a bag or two ready, leaves it on the porch and they pick it up. However, in my area the only thing they'll accept is automobiles. Go figure!
autumn35802 on 12/30/2007:
Good suggestions everyone. You beat me to it!
jktshff1 on 12/30/2007:
Good suggestion moneybags!
flipper on 12/30/2007:
When my dad was going to a nursing home, and we had sold his house, we called Goodwill to come and pick up a lot of stuff. They refused, saying they didn't pick up anything in that neighborhood. We called a Veterans organization and they were delighted to have everything.
leopard on 01/13/2008:
next time, just sell your stuff on e-bay.
GenuineNerd on 01/14/2008:
To leopard:

I have sold some items on eBay prior to my moving; mainly collectibles and items that have some value to them. The items I donated to Goodwill were perfectly good items, but not worth selling online-the items were too common...then there's also the matter of postage, packing boxes, etc...I had too much on my mind when I was cleaning my grandmother's old house, but I felt I did an excellent job with the way I handled her belongings.
leopard on 01/15/2008:
hey, don't get your panties in a knot! I was just offering a good, sincere alternative to donating your stuff, and a way to make a little extra $$$ on the side! jeesh!
tim on 09/13/2012:
I agree goodwill industries is a very greedy company I worked at goodwill industries for 34 days in greensboro at their so called sheltered workshop its a big joke
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
CROWN POINT, INDIANA -- I haven't been in Goodwill for awhile but I went on Sat Nov 29th. I was shocked on how prices have gone way up! I left emptied handed, very disappointing. Guess I'll be donating somewhere else, and back to garage [sale selling].
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Greg on 12/01/2014:
I have found the same thing at a lot of Thrift stores - their prices are so big that I seldom buy anything. One place has ratty couches for $150 and I can buy a brand new one for $280 at BigLots. Garage/yard/tag sales can produce some real gems and they HAGGLE!
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I agree that goodwill stores suck!
Posted by on
CROWN POINT, INDIANA -- When I donate to a store like this I expect low income families to benefit from it. Low income families can't afford to shop there. they are better off shopping the clearance racks at regular department stores. The people who have commented by saying the goodwill does so much in other ways obviously never had to go into a store like that to buy their kids clothes and not be able to afford them!!!!! People need to get out of their little bubble worlds and realize that all that glitters isn't gold.
I feel scammed as someone who has donated and shopped there before. There are other ways to donate and help out the less fortunate.
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yoke on 03/09/2010:
I have found the same thing. We went in the local GW store to look for clothes to be used as costumes in the school play. We were shocked at the prices for some of the clothes. A low income family would be better off going to Target or Walmart and buy off the clearance rack. We ended up using our budget on material and made the costumes ourselves. We saved a lot of money.
tnchuck100 on 03/09/2010:
These Goodwill complaints seem to be localized issues. The one in Cookeville, TN is very reasonable with their pricing.
goduke on 03/09/2010:
I'm not aware that Goodwill has ever position itself as a place where folks who have no money can find clothes at a low price. In fact, they seem to be saying quite the opposite. From their website:

"When you shop at Goodwill, you are supporting job training and placement programs for people with disabilities and other disadvantages.

Goodwill stores feature gently used and new items that are bargains for smart shoppers."

oldisgood on 03/09/2010:
I have shopped GW for years and found many bargains. Lately, I find their prices to be quite high. Case in point. Hardback books went from $1 to $2.99 each.
Ytropious on 03/09/2010:
I shop at GW ALL THE TIME and find better deals then the department store. Also it depends on your local GW. In my area there's a few that charge 50 cents for a record and a few that charge a dollar. Prices are not universal and seem to be set by the individual store. Try another GW OP, or see if there is a salvation army thrift in your area. DON'T give money to "for profit" thrift stores that are privately owned, those are always priced by greedy idiots.
Anonymous on 04/06/2010:
I find the Goodwill stores in nicer areas do have higher prices but they also have better quality items. That's why I always shop at the Goodwill stores in middle class neighborhoods.
PortlandAl on 06/19/2010:
IMO, Goodwill Industries has completely lost site of the purpose of their existence. Since the year 2000, and even before, the prices on all of their merchandise has more than quadrupled. Consider these facts:

1) Their merchandise is all not only acquired for free, but also delivered to their door for free
2) As a "non-profit organization," they pay no taxes
3) There are usually one or two token disabled individuals working in any given store; the rest are minimum wage folks, usually immigrants, who are IMO being taken advantage of
4) Their inflationary prices have driven away most of the people they are supposed to be trying to assist

The executives at the top of the chain are the ones reaping the benefits of the current popularity wave of second-hand store shopping. All of them are taking high six-figure salaries with whopping benefits.

I'm an antique dealer, and can't afford to waste my time scrounging through their inventory anymore, only to wind up with a few items that are priced higher than what I could sell them for. And...I have to pay taxes on what I sell. Is anyone forcing me to shop there? unfortunately, I don't. I don't need to make a killing, I just want a bargain for my trouble. Incidentally, I've been told there is a "hot sheet" that floats around the pricing room which outlines items that are currently in demand with collectors and shoppers in general. Great. Nothing like milking the cow with a bench vise.

Back in the day, Goodwill was perfect. Their overhead was minimal, their prices made sense, they employed disabled folks who couldn't get jobs or training elsewhere, low-income people had a place to shop for necessities that they could afford and people like me could put out the time and effort to find affordable items for re-sale. The whole thing made sense...everyone made out fine. Now? It shouldn't be called Goodwill...they should change the name to Greedwill.
Anonymous on 06/21/2010:
If "immigrants" are working for minimum wage, then how are they "been taking advantage of" ?
PortlandAl on 06/21/2010:
I re-read my comment and didn't state it correctly. I believe that Goodwill is taking advantage of inexpensive labor on jobs that should be filled by disabled workers (those Goodwill is supposed to be offering employment and training to).
Anonymous on 06/24/2010:
The "inexpensive labor" you are so worried about is still getting job training @ minimun wage. Not all disable workers can work at Goodwill or any other place for that matter but they do get the resources that Goodwill can provide.
Mike on 01/21/2013:
The truth is prices have gone up tremendously, but not so much on clothing as the other items.

However, the pricing is not the main issue, the main issue here is that Goodwill seems to sell anything worth having on their "" web site and not in the neighborhood store.

When I donate to Goodwill, I expect my merchandise to be sold at my neighborhood store that I donate it too. I'm really trying to help people in my neighborhood first. Imagine my surprise when I found out almost all of the good quality things go straight to the .com .

So again, the Greed is hard at work in yet another American corporation, a TAX FREE corporation. Kind of reminds me of another Tax Free entity in this country, the NO TAX PAYING CHURCH ! They're the most thieving , lying, cheating, delusional People/Business in America.

Ummm got off subject, Sorry but when I think of the Churches and the delusional parishioners that dwell within, I blow smoke.
Anonymous on 09/30/2013:
I will be starting to work at Goodwill full-time in the next couple days... I will report my experience down every day when I come back home.
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