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Goodyear Viva 2 Trash
Posted by Microman188 on 06/09/2008
So Goodyear has done it now, they have hired an overseas company to make their Wal-mart tires. I have first hand experience as that says 3/4 of them are junk. I bought a set of Goodyear's three weeks ago and they have left me stranded 3 different times. They blow out quick as well as vibrate and make a nice whap whap whap sound until they do. Goodyear will not offer a warranty and Wal-mart will not honor theirs all over the country. They will not honor mine yet on the 3rd tire because they think its my driving causing it.

I've got news for them they are gonna have to prove I'm driving in my sleep, take the tire or have it inserted as a suppository because the Goodyear Viva 2 is the worst tire I have ever seen. I'm gonna go in tomorrow and try to get cash back because I won't let them to mount another Chinese [junk] on my car. Ever
     
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Posted by Radman67 on 2008-10-18:
The Goodyear Viva 2 is a good tire for the money. The tire is made here in the USA by goodyear, not "some overseas country". Do your reasearch b4 slamming a product. Try looking at the sidewall for country of orgin like I did.
Posted by Must love good buys! on 2008-11-18:
PLeas read my VIVA 2 review.
My brand new tire failed almost immediately.
dannyboyrose.
I am planning a class action suit against Walmart if we can prove they know these tires are defective.
Posted by GenuineNerd on 2008-12-15:
The Goodyear Viva 2's I have (P195/70R14, on a Chevy Cavalier) are holding up well so far. Except for one flat (which Wal-Mart repaired for free since I bought the road hazard coverage), the tires are performing well...I have 14,000 miles on them so far. And my Viva 2's are made in the USA.
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Research Goodyear Viva tires before you buy!
Posted by Tweetr on 09/26/2011
I bought a set of Goodyear Viva tires. I have 50,000 miles on them, but my steering wheel started vibrating so I stopped at the local Goodyear store to have them check everything out. They told me that the right front tire was "separating". However, even though they make them for Walmart, they don't sell them. He said that they haven't sold them for 16-17 years!
Goodyear would not stand behind their product. They said that I had to go back to Walmart. So I did. While I waited.....for 1 1/2 hours. I reviewed my options and did some online searching. Seems that I'm not the only one who has this problem! Goodyear and Walmart both know of the safety issue, but continue to manufacture them and sell them!
I then found out that all Walmart was going to do was discount the price on another Goodyear Viva tire. I decided not to pay for defective tires that would have to be replaced in a year or so, and deal with the lousy service as well. I walked out. Hope you all do too! Safe driving to you!
Update: It's actually been 2 1/2 years, not 1 1/2. But in answer to the question posed in the comments, yes, I guess I did drive an average of 1600 miles a month! Wow! But the reason that I say I would be back in a year to go through this whole thing again is from other peoples reviews....I do have 3 other tires that the service man from Goodyear said were going to do the same thing. The warranty with these tires is 65,000 miles.
     
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Posted by bcd on 2011-09-26:
Warranties are prorated throughout the tire industry so a discount is typical.

"I decided not to pay for defective tires that would have to be replaced in a year or so"

Do you drive 50,000 miles a year?
Posted by raven2010 on 2011-09-26:
What was the warranty on the tires? How many miles or years were covered?
Posted by GenuineNerd on 2011-09-26:
The Viva 2 (and the pricier Viva Authority) are both warranted for 65,000 miles by Walmart. I had Viva 2's on my 2004 Cavalier, and noticed the road noise increasing as the miles wore on. At 60,000 miles I replaced them with Bridgestone Weatherforce tires from Sears. The 2007 Cobalt I'm now driving came with almost-new Viva Authority tires from the previous owner...the Viva Authority is Walmart's top-of-the-line tire...I think it's similar to Goodyear's Assurance line. So far, so good with the Viva Authority's...only time will tell if they get worse with the miles.
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Goodyear Viva 2 Tires for Toyota Sienna are dangerous!!!
Posted by Lalapo on 02/04/2010
PISCATAWAY, NEW JERSEY -- Hi, I had two new year tires from Walmart of Goodyear Viva 2 brand. I also purchased the road hazard policy from Walmart for accidental damage coverage of Tires.
I drove few hundred miles on the tires this month of January 2010. One of the tires blew out due to nail in sidewall of tire and steel lining showing out of treads on the tire. I went back to Walmart and they refused to replace the tire. They had a ridiculous statement of uneven wear on tire, so they cannot replace the tire even though I had the road insurance policy with Walmart.

This was third tire on Goodyear Viva 2 in last two years. The Walmart manager and his two associates ([snip - no names - please be respectful]) started arguing with me back and forth on this tire. The tire was of extreme poor quality.
     
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Posted by Anonymous on 2010-02-04:
You had a nail in the tire? Which Walmart associate do you think put it there?
Posted by Anonymous on 2010-02-04:
LS, hopefully it was the 'some queer guy'. I think he is entitled.
Posted by Anonymous on 2010-02-04:
LadyScot, You crack me up. You do know what a "road hazard wrranty" is, correct? You do realize walmart sells "road hazard warranty", yes?

In case you are not aware I'll post the warranty :

"Road Hazard Warranty
The Road Hazard Warranty is just $9.76 per tire and covers:

* Unforeseen road hazards
* Flat repairs
* Free replacement of non-repairable tires within the first 25% of tread wear "

You see it really doesn't matter how the nail got into the tire it is supposed to be covered.
Posted by Sparticus on 2010-02-04:
I just watched an interesting video on the age of "new" tires being sold. It was done by a investigative news group. Apparently there is a number on the inside wall of tires that say when they were manufactured. Tires that sit on the shelf for 6-7 years can rot internally before they are ever used. They did a random test and found tires 5-7 years old being sold at places all over, including Walmart.

You have to look at the number on the inside wall. If it says "171". That means it was made in the 17th week of 1991. If it says, "1501" that means it was made in the 15th week of 2001. Etc.

Have a look the next time you buy tires.
Posted by goduke on 2010-02-04:
If the tire blew out that badly, what was left to show the uneven wear? Glad you did't get injured when it went.
Posted by Anonymous on 2010-02-04:
Stew, that time I was actually trying to be funny. It was just the way the OP wrote the complaint....or maybe the way I read it.

I don't work TLE so I know nothing about the tire warranty.
Posted by lalapo on 2010-02-05:
Sparticus, goduke, stew and kenpopcorn- thank you all for posting good information and sharing my pain in response to my post.
LadyScot- thank you for making this forum live and interesting.

I have already lodged a complaint with Walmart Corporate Headquarters and so far they have been nice and helpful in looking into tire safety issue.

I humbly request all consumers of Goodyear Viva 2 tires to post their feedback on this forum/NHTSA regarding this product. After googling reviews/ratings on Goodyear Viva 2, in my opinion, Walmart should immediately recall these tires.
Posted by Anonymous on 2010-02-05:
See, this is the reason I don't purchase extended or extra anythings on anything. It doesn't seem like anyone honors the extra warranties or guarentees. It's like taking a match to good hard earned money. I did purchase one on my Honda, though.
Posted by redmx3racer on 2010-02-05:
One piece of lacking info is how many miles these tires have on them. The op states he drove a few hundred miles this month-but how many miles were driven on them before that? The op also mentioned something about it being the 3rd tire in 2 years.
If the tires are wearing fast enough were the steel is showing on parts of the tread afer only a few hundred miles (assuming they are new tires) there is a severe issue with the vehicle, and the OP should notice a handling issue. I'd start with getting the alignment checked-they will also look at the toe in/out. Then go from there. To me, it sounds like a vehicle issue, not a tire issue. Even if the tires are a year or so old-get the alignment checked-and always rotate your tires per manufacturer specifications.
Posted by lalapo on 2010-02-05:
redmx3racer- I got three tires replaced,two in front and one in rear passenger and got them rotated. In front, the tires tread did not wear at all. The sidewalls of tires were weak. On two of three tire there were bubbles on sidewall after 5000 miles and Walmart reluctantly replaced the tires.
The tire I am currently talking about is fairly new tire with hardly any wear on treads of tire. The problem I suspect is Goodyear viva 2 tires sidewalls are poorly built. As I have posted before, the nail on the inner side of the tire collapsed the steel lining of sidewall of the Goodyear Viva 2. **This is not an alignment issue**.
My poster complies with postings from several other customers who have purchased the Walmart tires.
Btw, I have fourth BF Goodrich tire on my vehicle purchased from Costco 3 years back, which is working ok.




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Do Not Buy Tires From Goodyear
Posted by Nlm2383 on 07/20/2009
I purchased 4 new tires from Goodyear on Charlotte Pike in Nashville, TN. About a month and a half ago, I was leaving for work and noticed my tire was a little flat. I stopped and put some air in it, but by time I got to work, it was just as low as the first time. I called Goodyear in Brentwood, where I work, and they said someone would come out and put air in it so I could drive to their store and have it looked at. The valve stem was broken and leaking, so they charged me $23 to fix it. Here we are a month and a half later and I managed to get a screw in one of my other tires just a couple days ago, took it to the Goodyear in Belle Meade, another $23 to repair.

Monday afternoon, I'm driving down the road and a driver in another car pulls up and says "You know you have a flat tire, right?" So, I went to Goodyear in Brentwood again and asked if there was any kind of warranty because paying $23 for a third time would practically be the cost of a new tire by now. The guy never really answered me, just said they'd look at it. An hour and a half later, with NO other customers in the store, they finally called me back up to the counter and said "$23.37 please". What the hell... are you serious? So $69.54 later and 3 tires have been repaired. They told me that my rim was bent, but I have not hit anything with that tire. The valve stem was leaking again and for the second time, on a different tire, I had to pay to replace something that isn't exactly my fault.

A nail or screw would be different, but I have no control over the valve stem. When walking out of the store after being ripped off for a 3rd time, the man at the counter had the gall to say "Come back and see us." I looked at him and said "I'll be going to Sams Club next time. Since I'm a member, it'll be $5 or $6 or even possibly free." As he was trying to argue with me, I walked out the door. Anymore of his verbal spew would have been enough to send me over the edge. Too bad the location on Charlotte Pike closed down. Looks like I'll be taking all my business elsewhere. The employees at the Brentwood Goodyear / Gemini Tire are rude and the company they work for are money grubbers.
     
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Posted by saj80 on 2009-07-20:
First, Goodyear sold you the tire only; the installation shop installed the valve stems, so not sure why you're upset with Goodyear on this issue. Second, unless you purchased the road hazard coverage with your tires, if it was available, then I'm not sure why you expect the shop to repair the tire with the screw in it for free.
Posted by skelly39 on 2009-07-20:
Wait a sec. You got a screw in your tire. Not their fault. And if it was defective the first time, why did you pay for it? Why didn't you ask them then about replacing the defective tire?
Posted by BokiBean on 2009-07-20:
"Come back and see us" is rude?
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Why can't they just admit when they made a mistake?
Posted by PLM1973 on 11/29/2006
BOTHELL, WASHINGTON -- A few years ago I took my car into the Goodyear service station in the Canyon Park area of Bothell, WA. I had made an appt. to have a full tune-up done, and in addition, replace all 4 tires. I dropped it off and walked home (about a mile) because they said the job would take them several hours due to it being a busy day. About 1/2 an hour after I got home, the front desk person called me and she said that the tires my car needed weren't in stock. I felt like they should have had them there since I'd made an appointment and all, but what can you do? So I asked her how long it would take to get the tires in. She said 3 to 4 days.

Of course, I would rather not wait so I asked her if there was anything else we could do...maybe have them transferred today from another nearby Goodyear. She said they couldn't do that, but that they did have some tires in stock that were of a lower speed rating. Now let me say that I don't know a heck of a lot about cars, but this seemed fishy to me. I asked her, "Is that safe? Can that be done without harming the car?" She said "Yep. It's no big deal to downgrade the tires. In fact, it will be cheaper for you."

So I agreed. Big mistake. I got my car from them later that day and as soon as I drove out of the parking lot I noticed my car was pulling to the left really hard. I immediately turned around, drove back in and explained that the car was pulling to the left. I asked her if they had aligned the car after putting the tires on and she said yes. Just to be sure she had the mechanics check the alignment. They could find nothing wrong. I then explained to her that the car was not pulling before I brought it in and now it was, therefore logic says it must be something Goodyear had done. She said, and I quote, "We didn't cause this problem. There is clearly some other mechanical problem with your car and we can't fix it. You need to take it to another garage." I should note that when this happened, my car was about 3 1/2 years old and had *never* had any mechanical problems (at 6 1/2 years now, I still have never had a problem except this one).

I was pretty angry but you can't MAKE someone work on your vehicle. So I took it to another garage, one that specializes in Subarus. I explained the situation to them and they said they'd have a look. As soon as the mechanic had it up on the lift, he came out and said, "This car has the wrong kind of tires on it. It requires a higher rated tire. You can't go down in ratings. You have to get the correct tires put on it and until you do, I would not drive it on the freeway. It's unsafe at high speeds." And of course, they charged me $70 for their time.

I took it back to Goodyear with the paperwork explaining the problem from the other mechanic. The front desk woman got flustered and first told me that the other garage was wrong. Lower rated tires were fine and I should just go away. Then she said, "How do we even know it's actually pulling? I only have your word for this." I handed her the keys and said "Drive it yourself." She refused but she did get a mechanic from their shop to come out with me. Now this is the fun part...we get out on the road and he says "Yeah this thing is really pulling...so what's the deal here? What's the situation?" Apparently she hadn't explained the scenario to him. All she had told him was to ride with us and verify if the car was pulling. So I told him about the lower tire ratings and he IMMEDIATELY interrupted me and said "Oh no! You can't do that. You can't put a lower rated tire on this car. I can't believe she told you that. She really should know better." Her own mechanic busted her!

We got back and I finally got Goodyear to agree to replace the tires with the correct ones. I had to pay the fee to upgrade of course which is fine; the correct ones were more expensive tires after all. However, I felt that Goodyear should take $70 off the price given that I had to pay another garage $70 to get them to admit their mistake. They refused. I was told "You went to that other garage by your own choice. We didn't tell you to go someplace else." But the thing is...they did tell me to go to another garage! When I asked to speak to their manager I was told they didn't currently have a manager and that he had been fired the week before. No wonder the place was in a shambles.

I tried to write corporate to correct the problem. I explained it and laid it all out to them as I did here. I even attached copies of my receipts from both Goodyear visits and my visit to the other garage (with the part that explained the mistake by Goodyear). The response? About what you'd expect: A letter thanking me for being a good customer a few coupons for $10 off an oil change. Like I'm ever going back to Goodyear to use those coupons!

I think what bothers me the most is even in the end, that front desk person wouldn't admit her mistake. She wanted me to drive off in a car that was unsafe to drive, all because she refused to admit she'd been wrong. I also wish corporate had been willing to make some real effort to make up for the problem, but oh well. Goodyear has pretty much lost a customer for life as far as I'm concerned. They may overall be a good company, but it only takes one negative experience like this to put a bad taste in your mouth for dealing with them.
     
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Posted by Anonymous on 2006-11-29:
Good thing you found this website to complain a few years after the incident.
Posted by PLM1973 on 2006-11-29:
Thanks, pirate, for that helpful insight. In the future, I won't tell anyone about my bad experiences at a business, that way they too can learn on their own. Way to be helpful.
Posted by Anonymous on 2006-11-29:
I guess you mistook my sincerity. You're welcome.
Posted by David on 2006-11-30:
All tire speed ratings are fine for normal driving. "R" rated tires are the typically available low speed rated tire and they are rated for a 106 MPH maximum speed. Even if you go with a "P" rated tire, one grade up from a temporary spare, it is rated for 93 MPH. Unless you drive at excessive speeds, this should not be a problem for you. The only tire problems that should cause the car to pull one way or the other is if the tire pressures are not correct, the tire sizes are not matched, or a tire is defective.
I agree that this problem was not handled well by Goodyear Service. They should have at least performed some preliminary diagnostics such as rotating the tires to see if the symptoms changed.
Posted by Ponie on 2006-11-30:
Pirate, PLM seems to let them pile up for a few years before mentioning them. Check out two other complaints he's been hanging on to for quite a while. Maybe recently retired, too much time on his hands, and this is his new hobby?
Posted by Slimjim on 2006-11-30:
After reading this, I would have said pretty much what David did. To have a pull has to be an improper inflated front tire or one has a defect. Even if they were the wrong size than designed for the car, their consistent sizing wouldn't give reason to favor and pull. The speed rating has nothing to do with it and although in the end, the first set of tires were the culprit, that second dealer's opinion reasoning sounds more wrong {sic} than anything the lady at the counter at Goodyear said.
Posted by PLM1973 on 2006-11-30:
Well as I said, I don't know a lot about cars or tires. The tires on my car are of the "V" rating. The ones they replaced them with, if I remember correctly were "P" rated. That's a pretty substantial change. I do tend to trust what the 2nd mechanic had to say. My car is a Subaru and they're a "Subaru only" garage. That's all they work on and, in the area where I live, they have an extremely good reputation for doing excellent work (admittedly at a higher price than most other garages charge).
Posted by PLM1973 on 2006-11-30:
Ponie, reading comprehension is your friend. I posted 2 complaints and 1 compliment (the latter for a company that treated me very well), not 3 complaints. As for when the events occurred, I don't see how that's relevant. Just because something happened a year ago or two years ago instead of last week, that doesn't mean it should be forgotten. Plus, I just found this website about two weeks ago and I think it's a great forum for warning people about which companies treat their customers poorly. It is, after all, called "my3cents".
Posted by Anonymous on 2006-11-30:
PLM, good job. Good job posting this and good job spotting the poeple on here that try to discredit others. I also had a horrible experience with a local Goodyear store on Dixie Highway in Louisville a few years back. I went in for a routine brake job. Immediately after lifting my car off the ground, the mechanic called me into the bay and showed me all of the things "wrong" with my front end. He used the normal amount of play in some areas as a scare tactic, telling me I need over $800 worth of work or I wouldn't be safe. I refused and drove the car 3 more years with no problems. I will never go to Goodyear again.
Posted by Anonymous on 2006-11-30:
I was charged a "service fee" for "rags and supplies" at Goodyear once when I got a flat repaired, tires rotated and an oil change. I believe the fee was close to TEN BUCKS! I was outraged!? Ten bucks worth of rags? "Well, that's just a standard charge, which is a percentage of your bill - all of the garages do that." I've only bought tires at SAM's club ever since. They come with FREE lifetime puncture repair and tire balance/rotation. As to the "pulling" on the poster's complaint - I'd have to wager that the front end had different tire sizes installed, one larger than the other. That would make the car seemingly pull to one side, while not showing any abnormality in the front-end alignment.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Store Manager Charges $90 an Hour for Inexperience Auto Techs Work Instead of Real Mechanics.
Posted by Abel.vanmeter on 12/25/2013
KAILUA KONA, HAWAII -- Goodyear Tire in Kailua Kona HI is a ripoff. I take my wife's car to them for a $60.00 dollar diagnostic check cause her car wouldn't start sometimes. Store manager says I need need a new catalyst converter, after $700.00 dollars, wrong part, car still doesn't start. Manager says I need need new battery cables and vacuum hoses, $60.00 dollars later, car still doesn't start. Manager says I need another diagnostic check, another $60.00, then manager says I need a new starter. Starter $150.00, car starts, yeah, oh oh, car dies down the road. Take back to Goodyear. After 1 month at Goodyear shop, manager says car is ready. My wife picks up car on the way back to work, motor protector cover underneath engine rips off underbelly and flies under the tires and into oncoming traffic. Notified manager, she sent out 2 auto techs (kids) who ended up watching me fix it with zip ties. My wife finally gets on road to work, the car overheats. I open the hood and notice a hole in the radiator.

Don't go to Goodyear Tire Kailua Kona HI.
     
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Tires & Service Expertise
Posted by Geragsdale on 05/08/2013
OKATIE, SOUTH CAROLINA -- Tires did not last long. My main complaint is that said I needed to change my transmission oil. I started having transmission problems a couple of weeks later. After consulting with a transmission repair shop and numerous websites and mechanics, and even the new manager of the Goodyear center, they all said the fluid should not have been change. I had to have transmission rebuilt(in my Honda Accord). I asked Goodyear what training guidelines they give their mechanics. They wouldn't tell me. After much research my conclusion is that there is not much training by Goodyear. I think that the managers of car services like Goodyear, Firestone, Jiffy Lube, etc are good for oil changes, tires if you like their brand, & wiper blade replacements. Nothing else. The managers & mechanics must get paid based on the total number services they do. I think local repair shops owned by local people want to be in business for many years and they know their reputation must stay good for them to stay on business. The local Goodyear service center had 2 managers while I was trying to get them address my issue. The only response was "if I had been changing your transmission fluid, I would have
had questions".
     
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Posted by nikalseyn on 2013-05-09:
You are correct about only having them sell you tires, replacing windshields, and perhaps changing your oil. As for your tranny problems, you are non-specific as to the type of problems experienced after they changed the fluid. Offhand, I might suspect they put the wrong fluid in---your owner's manual is rather specific as to type and anything else might well cause you problems. In any event, now you know not to go to These places for anything out of the ordinary.
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Fortera Tires
Posted by Carljking on 04/26/2013
LAKE ZURICH, ILLINOIS -- I changed my tire purchase from Bridgestone tires to Goodyear Fortera tires. Immediately experienced road noise which sounded like a defective front wheel bearing. I'm not sure how loud the noise is as I have a hearing problem, so I questioned the dealer that sold me the tires and they told me that they were not aware of any noise problem.

Went to my BMW mechanic that has excellent hearing and after test driving my car told me the noise was coming from the Goodyear tires. Had them rotated but no relief.

I would NOT recommend any Goodyear product to any one.
     
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Posted by fast327 on 2013-04-27:
I have a set of michelin tires that do the very same thing on certain highways. It may be the grooves that are put on new roads now and make a roaring sound. This set of tires I now have are filled with nitrogen instead of just plain air. I don't know if that is your case, or even it that would contribute to the noise.
Posted by trmn8r on 2013-04-27:
Looking at Tirerack.com's data, I didn't see evidence that this tire was reported as particularly noisy. The ratings for the SL version were excellent, for the HL good.
Posted by ok4now on 2013-04-27:
If you immediatley experienced road noise from the Goodyear tire this has to be the problem. IMO Bridgestone is a better tire that produces less road noise.

FYI: Filling your tires with nitrogen instead of just plain air has little if any benefit. The plain air that we breathe is 80% nitrogen. Do your tires really care about the extra 20% ? Does this really make a difference? I seriously doubt it.
Posted by mdogg on 2013-08-04:
I have a 2011 jeep Grand Cherokee that came with Fortera tires . The suv has 35000 miles and the tires produce a lot of road noise. They still have a few miles left to go but when it is time to replace them I will not buy this tire.
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Ripped Off Again
Posted by AANTAUG on 09/15/2011
In December of 2009 I owned a pick up truck. It had a leaky exhaust so I brought it to Goodyear Auto Service Center on Route 23 in Butler, NJ.
Here is the story as told to the Better Business Bureau:

Consumer's Original Complaint :

I paid over $500 to have an exhaust problem fixed. The fix lasted only as long as it took to drive home. A bolt fell out and they refuse to fix the problem. I have since taken the vehicle off the road due to the fact that it doesn't run.
Desired Settlement: Refund of labor or fix what they broke at no additional charge.

Here is the response from the manager at Goodyear:

Customer complained of an exhaust noise from under car. There was a loud noise under car and an obvious hole in exhaust that needed to be replaced. After we replaced exhaust, we heard another noise coming from front of car. There was a crack in the manifold that was making a noise that couldn't be heard over the other exhaust noise. We don't do that kind of work in our shop and we explained that to the customer. He didn't want to hear it. He believes that we should pay for a repair that he absolutely needed and was shown. Unfortunately he had 2 problems. We fixed one but are unable to repair second. We are an honest shop and our customers come to us because we are fair an honest. This customer feels we should pay for his exhaust that had a hole in it, how is that fair. I'm sorry but that is stealing as far as I'm concerned and it's wrong. Unfortunately sometimes other things go wrong when you fix one item, our job is to let you know if we see something else, which we did. The customer just didn't want to spend anymore money. We did not break the customers vehicle, it came in that way. We fixed the obvious but unfortunately he had another issue. We explained what it was and recommended an exhaust specialty shop or dealer that could fix the other problem, but he just wanted a refund for the exhaust with the hole in it. That's not right. I would never ask for something for free if it was actually broken. If I replaced something that wasn't broken than I would agree. But in this case, a part was broken, we fixed it. We double checked and found something else that we couldn't fix. We were fair, honest and up front, how are we at fault. We are always willing to help and explain to customers. I don't know what more I can say.

My response to the manager:

They said the job was done and they promptly took my money. (They never said anything about another problem until I brought it back to them a week later.) The exhaust sounded good, just like normal. But by the time I got home it was louder. If they finished the job and it seemed good, then steadily got louder over the next couple days, it seems to me that there was a problem that wasn't there before. After I brought the vehicle back to complain, they were quick to lay blame on a cracked manifold even before they looked at it. I left the building but before leaving the parking lot, I decided to go back in argue their quick response. After the manager looked at it, he said that there was a crack in the manifold or a bolt was broken or missing and said they could do nothing about it. On the way home, I stopped by another mechanic and had them look at it. They noted that a bolt had either fallen out or was over tightened and broke off and he couldn't see any crack in the manifold. If Goodyear would have replaced the $4.00 bolt that they forgot to tighten or over tightened, I would have been happy. Instead they chose to lie and cover their mistakes and deny responsibility. At this point my vehicle is no longer registered or insured as it is not safe and will not pass inspection. It sits in my driveway awaiting my decision to sell it, send it to the junkyard or contact a lawyer. I don't expect Goodyear to refund me for the parts, but a refund on the labor charges would settle this complaint. Goodyear calls me a thief by trying to steal from them. I am not a thief. I am an honest, law abiding person who is tired of being ripped off on goods and services. They should own up to their responsibility and make good on their promise of good service.. I realize that their decision will probably stand which is why I have developed a web site devoted to big companies like Goodyear and others who take money that people work very hard for and provide inferior services. At least I will get satisfaction from getting the word out to watch out for these companies.

The outcome:

Absolutely nothing was done by Goodyear. They made no attempt to solve the problem. They didn't even offer a compromise. The better Business Bureau closed the case in February of 2010 as unresolved. The truck was due for inspection and would not pass in the condition it was in. I took it off the road, cancelled the insurance and turned in the license plates. I started using a car that was given to me by my elderly mother who had recently given up driving. The truck sat in the driveway for nearly a year until I finally decided to clean it up and sell it. It was bought by the first guy that came to look at it. The new owner had what turned out to be a broken bolt removed and a new one put in and as of mid 2011, it is still on the road.

Since my encounter with Goodyear in Butler, there have been other customers that filed complaints with the BBB. I sincerely believe that this is not the practice of all Goodyear service centers and I don't want to say that they are all bad, but I certainly will never go to another one just because of the way one manager treated me.
     
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Wal Mart Goodyear Viva 2 Tires
Posted by on 08/21/2011
I drive 50k miles a year doing courier work in 2002 Chevy prizm, have used Goodyear Viva 2's from Wal Mart getting 66k miles out of them with excellent service and only one repairable flat. Also have them on a 2001 Toyota Prius much better tire than stock OEM Bridgestones RE92's that would only last 12-16k miles, Goodyear's should go 30-35k+.
     
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Posted by Anonymous on 2011-08-21:
Excellent review! I'm glad to see that Walmart fulfilled your needs.
Posted by trmn8r on 2011-08-21:
I'm glad you have had good luck with them. Personally, I wouldn't buy anything made to be sold exclusively at WalMart. Goodyear makes like 30 different models, I don't see why what is sold at WalMart isn't one of them.

I use TireRack.com's user survey area to judge the tire I buy. They have several categories, such as winter traction, rain traction, vibration, tread life, etc, and then rank all the tires within a category. I have done this several times, and have found the ratings to be very accurate.

The Bridgestone tire that you mentioned has horrendous ratings - 19 out of 20 in its category, and overall "unacceptable".
http://www.tirerack.com/tires/surveyresults/surveydisplay.jsp?type=HPAS

Since the Viva tire is exclusive, it doesn't show up.
Posted by Skye on 2011-08-21:
Good review. Glad you are a satisfied Walmart customer!
Posted by GenuineNerd on 2011-08-22:
I managed to put over 60,000 miles on a set of Viva 2's...only two flats and one slow leak in that time frame. However, the road noise gets more noticeable as the miles go on. I had them on a 2004 Chevy Cavalier. The Viva 2's are similar to the Goodyear Conquests that the Cavalier came with when it was new. I now have a set of Bridgestone Weatherguard Plus tires on it from Sears, which I believe is similar to their Turanza line. So far, so good.
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