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Goodyear is a hell
Posted by Fukgoodyear on 05/24/2011
Suppose you have or have not a coupon -

1. if you don't have a coupon, their service is inferior to all other places and price much higher

2. if you do have a coupon, they will hate you and damage at least double the coupon value

Therefore any Goodyear is a hell. Especially the one at here:

420 Southwest Croix Street, Topeka KS 66611
Telephone: 785.266.3862
     
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Posted by Anonymous on 2011-05-24:
So, you suppose Goodyear plots against its coupon bearing customers by purposely damaging your vehicle in an effort to negate and/or offset your discount? Sure, that sounds plausible.
Posted by Sophia Marie on 2011-05-24:
I have taken my vehicles to a specific Goodyear location for the past 20 years - with and without coupons - and have never, ever had a problem. Perhaps a few details about how they damaged your vehicle would be helpful.
Posted by trmn8r on 2011-05-24:
"if you do have a coupon, they will hate you and damage at least double the coupon value"

This is what I always suspected, and why I never use a coupon. Very helpful.
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Do Not Go To "Good Year"
Posted by *scott- on 10/05/2010
NORTH CAROLINA -- Look out for Good Year. I know a lot about cars and actually worked on them so I really feel the pain. I took my GF to Good Year to replace the two front tires and patch the spare tire. They told us that it would take approximately an hour. We left the car in their care and went shopping to a nearby store. BIG MISTAKE!!!!! While we walked away from the shop she received a phone call about an hour later telling her that her alignment was off and that the tire that needed to be patched actually needed to be replaced because according to them the nail hit the wall of the tire. It's true, if the nail hits the wall of the tire it cannot be replace but I never saw the tire. My GF doesn't know anything about cars so she couldn't tell me if the nail hit the wall of the tire or not, but be careful if you take a tire to be patched. After I learned that she approved it I knew they had us, I just couldn't prove it. To make the long story short, the total was approximately $460.00 for 3 tires and alignment. Did my GF really need the alignment????? will never know. Did my GF need a new tire instead of a patch????? will never know.

The best advise is to go around the shop and stand there while they work on your car and act like you know what you're looking at. My dad does it all the time, he even walks (not at Good Year though) in the shop and checks his brakes.

I was reading about the credit card stories from Good Year. I you haven't read them please do so. I'm sure that other auto shops work the same way.

I WILL NEVER GO BACK!!!!!!!

     
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Posted by leet60 on 2010-10-05:
I had a similar run in with Goodyear a few years back. I dropped the car off and asked for a tire rotation. I specifically checked a box on the service form that they were NOT to perform any additional service without my authorization.

The facility had my mobile number and home number on the service order. When I went to pick up my vehicle the manager presented me with a bill for $450 and change. They had made the decision to do a complete brake job including turning one of the rotors.

When presented with the bill I happily presented the service order and indicated the fact they were not authorized to do additional service. I asked why I was not contacted - the best he could come up with was - we must have been too busy.

I counted out $29.99 for the tire rotation and told him i would not pay the rest. He balked and said he would keep the car until I paid it - I told him just go back and undo the brake job - finally he gave in and I got the additional work for no charge.
Posted by rockfishing on 2010-10-06:
Since you can't say for sure that the car did not need an alignment or that the tire couldn't be repaired, I don't see the reason for this complaint. It would be nice to have some facts to support your reason to avoid Goodyear.
Posted by fast327 on 2010-10-06:
People are generally not allowed in service bays because of insurance reasons and because of interruption of work areas. It is a good idea not to leave the premises until the work is done.
Posted by Slimjim on 2010-10-06:
I have to agree with rockfishing. You acknowledge you aren't convinced it did need a replacement spare or alignment, but you don't know. One way to tell for sure, at least on the tire, was to ask to see the spare they replaced and its unrepairable damage when you all returned to pick the car up. It had to be around somewhere.
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Unexpected repair, again
Posted by Maifriend on 09/18/2010
SANTA CLARA -- I receive a $25 coupon from Goodyear for any service $50 or more. So I took my car to Goodyear at the Valley Fair shopping mall in Santa Clara, CA. Full synthetic oil change is $54.95 minus $25 coupon. $30 is a good deal for a full synthetic oil change (Valvoline brand). Two hours later they called me and said you have a nail in your front right tire. Guess what the cost to repair is??? Yes $25. I could have said "no do not repair" but it's Saturday and I have no time. Plus I have to go to Fresno on Sunday and don't want to drive with a nail in the tire. I'm not saying that Goodyear did it. It's just a strange coincidence that I have a $25 coupon and unfortunately I also have a nail that will cost me $25 to repair. Same thing happened to me when I took my car to Big O Tires on El Camino Real in Santa Clara, CA. They said it's not repairable. Cost? Nearly $150 for a VR rated tire. I told them to not repair. I took it to another shop. They removed the nail and it was free. The nail didn't pucture the tire but went sideway. Good job Big O tires.

This will be the first and last oil change at the Goodyear store.

So here are my advices:

1 - take a napkin, pull the oil stick and clean it with the napkin. Save the napkin and do the same after the oil change then compare the color of the oil. Before it should be dark near black, after the oil change it should be brown.

2 - check your tires for any damages

3 - check the oil pan to make sure that no oil is leaking
     
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Very Noisy Tires
Posted by Frankie O on 07/26/2010
Purchased vehicle with 21000 miles with Goodyear fortera hl on it. Noticed very noisy sound from front end when driving slower mph. And really much more on black top pavement. Had the wheel wells undercoated helped some but these tires for being not even half on warranty are not good. Have had them rotated every 3000 miles with oil change hoping to get right mix to eliminate the problem but this does not help. Would not recommend to anyone looking for a tire that is road quite. Also just looking at the tire tread wear for 28000 miles now does not look good either.

Will have depth trend check done. Will be sending complaint too Goodyear.
     
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Posted by Starlord on 2010-07-27:
The road noise a tire produces is a property of the tread design. Some more aggressive treads make more noise than a less aggressive tread pattern. Our Yokohama tires on our Dodge Dakota are a bit noisier than other tires, but in wet or snowy weather, the aggressive tread provides mush more traction than a less aggressive tread pattern. It is a compromise, you can't have both extremes in one tire.
Posted by Carl on 2013-04-28:
Have Goodyear Fortera tires also making the same noise. Yes, their good in the snow. I plan to buy another brand and stay home when it snows. BADYEAR tires.
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Another woman taken for a ride
Posted by TPL on 06/15/2010
ACWORTH, GEORGIA -- Goodyear, Bells Ferry and Hwy92. This actually happened in '08 but I felt so dumb I was to embarrasssed to do anything about it. My Mother referred me to them and they are really nice while they are sticking it to you. My car is old 98 Pontiac over 200,000 miles I expected to pay for major tune up, timing belt, sensors replaced and here is the problem they replaced the sensors but fail to stop the oil leak and therefore right after the warranty expired I took it to America's Best Transmission, on Bells Ferry Russ & David are not in the business of taking women for a ride they are honest, hardworking mechanic. They located the problem and I had to pay to another $600 to have it fixed but guess what it's still fixed. I am ashamed because I probably should have sent my information to the BBB but you would think the company is great. It's always crowded but not. I paid for a radiator and they gave me a leaking refurbished. They charged for platinum brakes when I just need regular brakes. I pray they get what's coming. I thought about writing on my car how they did me but I decided God does really well in the vengeance department. Yes it depleted my savings and my car didn't work but I found America's Best and they have not taken me for a ride nor my daughter. My Mother was so hurt by what Goodyear Bells Ferry & 92 did but I told her not to worry but I will let the world know how they treat woman or maybe African American Women. So Please be aware of the smiling faces and the knife in the back from the good ol boys of Goodyear at Bells Ferry & 92.
     
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Posted by Ronnie on 2011-08-10:
I took my 2008 Chevy Impala to Goodyear on Losee in North Las Vegas for a $20 tune up with brakes that were working just find. As a matter of fact, the Chevy dealership where I normally go had just flushed my brake system a few weeks prior. Ironically, as I drove my vehicle away from Goodyear I noticed that my brakes seemed to have air in them because when I stepped on the brake pedal the pedal stopped but paused and continued to the floor. So, I turned around and told Goodyear the issue. Then we noticed a leak underneath the left front tire and when they lifted my car brake fluid was leaking really bad! So, I told them--if this was leaking prior to the oil change you all would have told me. The service manager agreed. He gave me several excuses why I now had a leak in my brake line. He then said, "Ma'am I am not going to admit to this because we did not cause this and we are not responsible." I immediately took my care to Chevy who is now fixing the problem that is covered under my extended warranty. Chevy could neither confirm nor deny that Goodyear caused this problem. How ironic is this???????? What a coincidence!!!
Posted by Susan B on 2012-07-14:
I know this happened back in 2008, but I have a few questions. Did they actually fix the oil leak, and then it went bad after the warranty expired, or did it start leaking during the warranty period?

It sounds like your family were regular customers and the shop employees are nice, so did you ask them to honor their warranty? If the warranty recently expired, a lot of of shops will go ahead an honor the warranty or give a big discount on the repair, especially if you are a good customer.


I'm a female with a high mileage car, and am about to have this Goodyear work on my car, so thanks for the review. I feel good about using this shop because they are under new ownership, but I'll be sure to quiz them hard on their warranty, before they start the repairs. I'll also see if they can give me a written estimate, and if they keep records of my repair, in case I loose my receipt. I'll write back if there are any problems...
Posted by Susan B on 2012-08-21:
Follow-up from 7/14/2012
Well they did the work on my car. Their estimate matched the final bill, and there were no problems. The guys behind the counter were friendly, and they clearly explained my 1 year repair warranty. They do keep records of the repair. They also accepted a Sliding Scale coupon that I found on their website, which saved $50 off the total bill. So far, so good.
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Lied To By Manager About Rebate
Posted by Jsaliman on 06/08/2010
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ.

I will never buy a Goodyear tire again because I was lied to directly by the one of the managers at the store.
     
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Posted by BEJ on 2010-06-08:
Do you have anything in writing that states the rebate would be $80 per tire? If not, there is not much you can do.
Posted by goduke on 2010-06-08:
That is unfortunate. It seems that many times in a retail setting that the person answering a customer's question isn't completely focused on the customer and only answers the question s/he thinks s/he is hearing, rather than what the customer is actually asking. It often leads to the kind of service disasters that jsalimin experience. The unfortunate downside is exactly what BEJ suggests, that customers are left feeling that they must get everything in writing, rather than relying upon folks to follow through with what they said.
Posted by jsaliman on 2010-06-09:
I did try to find the old rebate coupon but of course they had updated it. If any one has an old one please let me know. I did review the coupon with the manager and he agreed with my assessment. I'm am generally sceptical of such things and review them carefully for LOOPHOLES.
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Mom's experience with Goodyear
Posted by PepperElf on 06/01/2010
Mom was advised to get her tires replaced and decided to check out the company that she originally bought them from - Goodyear.

I just got off the phone with her... she told me how it went and what happened.


She went in and explained that she had been advised to get her tires replaced and that this is where she had bought them from.


Now Mom is one for being polite. And that was pretty much how she spoke to the employee who helped her. She was very polite. She even made a point of saying how much she liked the brand and model that they had purchased before.


I'm not sure what the employee originally said to her, but during her wait (it did take some time) he updated her that they were "working on it".


What "working on it" meant - that man was going out of his way to get her a good discount. Mom didn't even have to ask him to do this. He went out of his way - including calling higher-ups, to get Mom a good price.

The end result: I believe the per-tire price ended up being somewhere between 1/3 to 1/2 off.


So. Mom got the tires she liked replaced at a really flippin' awesome price.


=)
     
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Posted by FlShopper on 2010-06-01:
Great review!
Posted by PepperElf on 2010-06-01:
Update:

I was incorrect, it was over half off the tire price - wow.

The man was also very kind to them, complimented Mom & Dad on their patience, since overall they waited 4 hours for everything to get done.

He also said that the minivan's alignment was excellent, so it's a bit surprising that the tires had worn down so quickly.

Because of that, the tires are being sent to Goodyear for investigation. They want to see what went wrong with them.


Mom & Dad have already noticed a difference with the new tires - the minivan rides smoother and with a lot less noise.


=)
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Blow Out on Steer Tire of 43 foot Monaco Executive Motorhome
Posted by Tweetycoach on 05/17/2009
We had a left fron 295 X 22.5 Marathon LHS Steer tire blow out with catastophic failure of the tire. We picked up as much of the tire fragments as we could find, took pictures of the remaining tire, wheel, fender and other damage, marks in the road and where the marks started and where the motorhome came to a rest.
We turned all the pieces and copies of the photos into a Goodyear company store along with estimates to repair the damage, etc. The company store then in turn submitted the information to Corporate in Akron, OH.
A short time later we received a call from Goodyear's adjuster, who said they were issuing a check for the costs of the tire replacement and the damage to the motorhome.
So, I think that we were treated very well.
I think that the key is to supply all the information that you can, tire fragments, photos, date codes, proof of purchase date, etc. You can't just say a tire blew out, without the evidence of what took place and expect a company to rool over and pay on just your word: to many people are should we say not on the truthful side, so caompanies have to follow guide lines to protect themselves.
We had a similar experience with a Bridgestone tire on a car hauler trailer a couple of years previous to to the steer tire failure and follwed the same steps and received payment for all the damage to the tire, trailer, etc.
If you follow the few steps that we took, I think that you will be paid what you are due.
Give the companies information and help in processing your claim for reimbursement!
     
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Posted by Starlord on 2009-05-17:
What is a steer tire? I have nevver known a steer to have tires, they have feet. And don't try to say it is a steering tire, because that much is obvious from it being a front tire. I would ahve asked one more question than they obviously did. Was your tire properly inflated? I have driven trusk, patrol cars, motorcycles and more, and the onlt time I ever had a properly inflated tire disintegrate was when a retread threw the tread and blew up.
Posted by Anonymous on 2009-05-17:
In the old days truckers refered to the steering axle tires as steer tires.
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Rip Off Artists
Posted by Tknobabe on 03/17/2009
91606, CALIFORNIA -- My friend and I both went to the Goodyear in North Hollywood on Laurel Canyon for some car repairs. She asked for an oil change on her car, and I asked for a battery for mine. They started by telling her that in addition to an oil change, she needs a transmission flush, a brake system flush, a new serpentine belt, a new cabin air filter and 4 new tires. She informed them that she has just had a full 30,000 mile service performed a few months earlier in which the transmission and brake flush were completed, but they continued to insist that it hadn't been done since she purchased the car (It's a 2005 Toyota Matrix with 44,000 miles on it).

Finally, she asked them for pricing. We didn't get very far because they quoted $71.95 for the cabin air filter not including installation costs. I stopped him there asking for an explanation of how an air filter could cost $71.95 and his explanation was, "We use quality parts." I asked him, "Are you serious? It's 16 inches of cardboard." He just stared at me blankly. So, I turned to my friend and said, "We can buy that at Wal Mart for $20." To which he replied, "Maybe you could find it for $40." So, I said, "Okay, fine, lets say it's $40, that's still $32 of mark up. You think that's acceptable?" Again, he just stared at me blankly.

And the cost of the battery? $148.00. I told them to keep it.

After telling them to do the oil change (AND NOTHING ELSE) and leaving, we received several phone calls trying to sell us the additional unnecessary services.

Meanwhile, we went over to Napa around the corner and picked up the filter for $20 and the battery for $92.

These people are rip off artists. They try to sell services that are unnecessary and mark parts up 50% and more.
     
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Dishonest service
Posted by PLM1973 on 07/27/2007
CULVER CITY, CALIFORNIA -- Last Sunday I came downstairs to the parking garage and found I had a flat tire. I removed the flat, and replaced it with the spare. When examining the flat tire, I found a nail in it.

Since I didn't want to drive far on the donut spare, I took it to the nearest tire place which happens to be Goodyear. I should have known not to go there as I've had trouble with this company in the past.

I should note my tires are all in good condition. They are only about 3 years old and have 26,000 miles on them. I get them regularly rotated every 6 months. They have lots of tread left.

When I arrived at Goodyear and asked them to repair the flat, I was told by the manager that my tires were "bad" and they couldn't repair it. When I said that the tires only had 26,000 miles on them and how could they possibly be bad, he pointed to a light scratch on the side of the rubber tire and said it was too damaged to repair, and I'd have to buy new tires.

This man is a liar. I took my tire and went to Sears Auto instead. I specifically asked both the mechanic and manager at Sears if there was anything that would prevent the tire from being repaired. They both responded "No. These tires are in find condition."

Since this is the 2nd negative experience I've had with Goodyear (two different locations), I would highly recommend everyone avoid them if possible!
     
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Posted by Pomona Guy on 2007-07-27:
I used to be a Goodyear customer in Diamond Bar before they sold out to Winston Tires. They treated me pretty well. Now I am a Firestone customer over here. But what I have noticed is that the service will vary from store to store. Everyone needs to find a good place to go (and not just the cheapest place) and stick with them. Good luck and keep going to Sears then.
Posted by PLM1973 on 2007-07-27:
Oops. Should be "fine" condition, not "find."
Posted by Starlord on 2007-07-27:
We have been dealing with Purcell's Western Tire since we got our minivan from my MIL, because that is where she had it serviced all the time. At first, I was upset because of a misunderstanding. They had us bring the van back (at no charge) and re-ran the diagnostic. The test showed the catalytic converter functioning at a lower level that normal, but no indication of any other problem. We were told to drive it until it got worse, because just replacing about a $1,000 converter sytem would not reveal what was causing the problem, and it would probably have to be replaced again, PLUS whatever was causing the problem. I agree that the service will vary from one location to another, and even from one employee to another. If your Goodyear dealer is part of a chain, like Purcell's, then you have two points of contact to make a complaint, and that is the corporate offices of Goodyear and the chain's offices. Good luck. I was a tire man at one time, and would never tell anyone their tires needed replaced unless they really did, and a small scratch on a sidewall does not qualify.
Posted by JC on 2011-06-13:
Tires ran for an extended period of tire under inflated should not be repaired. As for going to Sears, did they replace the tire?

I guess not since you did not mention it in your post.
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