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Goodyear Viva 2 Tires for Toyota Sienna are dangerous!!!
Posted by on
PISCATAWAY, NEW JERSEY -- Hi, I had two new year tires from Walmart of Goodyear Viva 2 brand. I also purchased the road hazard policy from Walmart for accidental damage coverage of Tires.
I drove few hundred miles on the tires this month of January 2010. One of the tires blew out due to nail in sidewall of tire and steel lining showing out of treads on the tire. I went back to Walmart and they refused to replace the tire. They had a ridiculous statement of uneven wear on tire, so they cannot replace the tire even though I had the road insurance policy with Walmart.

This was third tire on Goodyear Viva 2 in last two years. The Walmart manager and his two associates ([snip - no names - please be respectful]) started arguing with me back and forth on this tire. The tire was of extreme poor quality.
     
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Anonymous on 2010-02-04:
You had a nail in the tire? Which Walmart associate do you think put it there?
Anonymous on 2010-02-04:
LS, hopefully it was the 'some queer guy'. I think he is entitled.
Anonymous on 2010-02-04:
LadyScot, You crack me up. You do know what a "road hazard wrranty" is, correct? You do realize walmart sells "road hazard warranty", yes?

In case you are not aware I'll post the warranty :

"Road Hazard Warranty
The Road Hazard Warranty is just $9.76 per tire and covers:

* Unforeseen road hazards
* Flat repairs
* Free replacement of non-repairable tires within the first 25% of tread wear "

You see it really doesn't matter how the nail got into the tire it is supposed to be covered.
Sparticus on 2010-02-04:
I just watched an interesting video on the age of "new" tires being sold. It was done by a investigative news group. Apparently there is a number on the inside wall of tires that say when they were manufactured. Tires that sit on the shelf for 6-7 years can rot internally before they are ever used. They did a random test and found tires 5-7 years old being sold at places all over, including Walmart.

You have to look at the number on the inside wall. If it says "171". That means it was made in the 17th week of 1991. If it says, "1501" that means it was made in the 15th week of 2001. Etc.

Have a look the next time you buy tires.
goduke on 2010-02-04:
If the tire blew out that badly, what was left to show the uneven wear? Glad you did't get injured when it went.
Anonymous on 2010-02-04:
Stew, that time I was actually trying to be funny. It was just the way the OP wrote the complaint....or maybe the way I read it.

I don't work TLE so I know nothing about the tire warranty.
lalapo on 2010-02-05:
Sparticus, goduke, stew and kenpopcorn- thank you all for posting good information and sharing my pain in response to my post.
LadyScot- thank you for making this forum live and interesting.

I have already lodged a complaint with Walmart Corporate Headquarters and so far they have been nice and helpful in looking into tire safety issue.

I humbly request all consumers of Goodyear Viva 2 tires to post their feedback on this forum/NHTSA regarding this product. After googling reviews/ratings on Goodyear Viva 2, in my opinion, Walmart should immediately recall these tires.
Anonymous on 2010-02-05:
See, this is the reason I don't purchase extended or extra anythings on anything. It doesn't seem like anyone honors the extra warranties or guarantees. It's like taking a match to good hard earned money. I did purchase one on my Honda, though.
redmx3racer on 2010-02-05:
One piece of lacking info is how many miles these tires have on them. The op states he drove a few hundred miles this month-but how many miles were driven on them before that? The op also mentioned something about it being the 3rd tire in 2 years.
If the tires are wearing fast enough were the steel is showing on parts of the tread afer only a few hundred miles (assuming they are new tires) there is a severe issue with the vehicle, and the OP should notice a handling issue. I'd start with getting the alignment checked-they will also look at the toe in/out. Then go from there. To me, it sounds like a vehicle issue, not a tire issue. Even if the tires are a year or so old-get the alignment checked-and always rotate your tires per manufacturer specifications.
lalapo on 2010-02-05:
redmx3racer- I got three tires replaced,two in front and one in rear passenger and got them rotated. In front, the tires tread did not wear at all. The sidewalls of tires were weak. On two of three tire there were bubbles on sidewall after 5000 miles and Walmart reluctantly replaced the tires.
The tire I am currently talking about is fairly new tire with hardly any wear on treads of tire. The problem I suspect is Goodyear viva 2 tires sidewalls are poorly built. As I have posted before, the nail on the inner side of the tire collapsed the steel lining of sidewall of the Goodyear Viva 2. **This is not an alignment issue**.
My poster complies with postings from several other customers who have purchased the Walmart tires.
Btw, I have fourth BF Goodrich tire on my vehicle purchased from Costco 3 years back, which is working OK.




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Rip Off Artists
Posted by on
91606, CALIFORNIA -- My friend and I both went to the Goodyear in North Hollywood on Laurel Canyon for some car repairs. She asked for an oil change on her car, and I asked for a battery for mine. They started by telling her that in addition to an oil change, she needs a transmission flush, a brake system flush, a new serpentine belt, a new cabin air filter and 4 new tires. She informed them that she has just had a full 30,000 mile service performed a few months earlier in which the transmission and brake flush were completed, but they continued to insist that it hadn't been done since she purchased the car (It's a 2005 Toyota Matrix with 44,000 miles on it).

Finally, she asked them for pricing. We didn't get very far because they quoted $71.95 for the cabin air filter not including installation costs. I stopped him there asking for an explanation of how an air filter could cost $71.95 and his explanation was, "We use quality parts." I asked him, "Are you serious? It's 16 inches of cardboard." He just stared at me blankly. So, I turned to my friend and said, "We can buy that at Wal Mart for $20." To which he replied, "Maybe you could find it for $40." So, I said, "Okay, fine, lets say it's $40, that's still $32 of mark up. You think that's acceptable?" Again, he just stared at me blankly.

And the cost of the battery? $148.00. I told them to keep it.

After telling them to do the oil change (AND NOTHING ELSE) and leaving, we received several phone calls trying to sell us the additional unnecessary services.

Meanwhile, we went over to Napa around the corner and picked up the filter for $20 and the battery for $92.

These people are rip off artists. They try to sell services that are unnecessary and mark parts up 50% and more.
     
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Goodyear Viva 2 Trash
Posted by on
So Goodyear has done it now, they have hired an overseas company to make their Wal-mart tires. I have first hand experience as that says 3/4 of them are junk. I bought a set of Goodyear's three weeks ago and they have left me stranded 3 different times. They blow out quick as well as vibrate and make a nice whap whap whap sound until they do. Goodyear will not offer a warranty and Wal-mart will not honor theirs all over the country. They will not honor mine yet on the 3rd tire because they think its my driving causing it.

I've got news for them they are going to have to prove I'm driving in my sleep, take the tire or have it inserted as a suppository because the Goodyear Viva 2 is the worst tire I have ever seen. I'm going to go in tomorrow and try to get cash back because I won't let them to mount another Chinese [junk] on my car. Ever
     
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Radman67 on 2008-10-18:
The Goodyear Viva 2 is a good tire for the money. The tire is made here in the USA by Goodyear, not "some overseas country". Do your research b4 slamming a product. Try looking at the sidewall for country of origin like I did.
Must love good buys! on 2008-11-18:
PLeas read my VIVA 2 review.
My brand new tire failed almost immediately.
dannyboyrose.
I am planning a class action suit against Walmart if we can prove they know these tires are defective.
GenuineNerd on 2008-12-15:
The Goodyear Viva 2's I have (P195/70R14, on a Chevy Cavalier) are holding up well so far. Except for one flat (which Wal-Mart repaired for free since I bought the road hazard coverage), the tires are performing well...I have 14,000 miles on them so far. And my Viva 2's are made in the USA.
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The Work I Wanted Done Was Not Done And I Paid $798.28
Posted by on
DETROIT, MICHIGAN -- I took my car to the Good year on Gratiot Ave. in Detroit on 3-29-07 to check the oil pressure. A guy name Moe said that I needed an oil pump and an oil change, we'll I said fine lets get it done he said he can do it in about an hour. I said fine I'll b back to pick up my car when it's done. I say about three days later the oil light was on and the car was still doing the same thing when I took the car in the very first day to get it repaired, and I told Al the guy at the front desk that my truck wasn't fixed and I wanted answers why it wasn't fixed, he told me that the who fix my car was at the doctors office come back in about another hour, so I said I'll be back. When I gotten back in that hour the manager was there. I said fine everything is going to be OK. boy was I wrong. he got so angry cursing and yelling at me and my husband saying the car is fix and we kept telling him its not fix. So my husband and I said that we need our citizens of Detroit and Michigan to see what people do when the poor is trying to better themselves by getting their car so we can get work for our families so we can try to make it in our GOD'S world,but we have people like these people that I'm reporting taking advantage of people that's trying to get on our feets. We know that they didn't fix because we have proof from other auto professionals that look at our car saying and pictures they did touch nothing the car is still the same the way we took there. We are so upset because we spent a lot of money for nothing all we want is our money back, because we had to take our car to someone else to get it fix so my husband can go to work to provide for his family, and guess what we told the guy about our problem, he felt real bad about it he recommend that we should go and report to you and Michigan Department of State of Automotive. I really hope that you guys can really help us solving this matter for me and my family and also help others that's taking their cars there also. We must put a stop to these people that supposed to be professionals but their not there are just to abusive people hard working money and their families and they don't care, I would love to talk to you on camera to spread this important message to the citizens of Michigan, please help us get this message out, we all supposed to be brothers and sisters in GOD'S EYES, so lets start working together and live righteous and this world would be a better place to live.

I thank you so much for listening to your viewer of Detroit, please help.
     
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MRM on 2007-04-19:
This is a very unfortunate incident when an auto shop takes advantage of customers who are trying to get by. Contact the States Attorney in Michigan and report this auto shop.
Gannon_banned on 2007-04-19:
This is a very unfortunate situation. However, you may appeal to the company more if your letter was written better. You are writing like you speak, which simply is not professional.
One-Eyed Willie on 2007-04-19:
I can think of a couple more reasons to add to my list of reasons not to visit Detroit.
Anonymous on 2007-04-19:
Here we go again ... another poster invalidated because of the way they posted. I suggust G-B see the forest through the trees; Just get over it. People come here to post and Lo and behold, some grammar wall flower comes to life. JC!
Justusryan on 2007-04-20:
Although in GB point, it WAS very difficult to read. I hope this is not how they actually speak!
Anonymous on 2007-04-20:
Absolutley no way you can replace an oil pump in an hour.
Starlord on 2007-05-23:
As a former mechanic, I have to agree with DD. My mother was once scammed by a firestone mechanic in Indianapolis. She took her '57 Ford ranchwagon in for shocks. When she got home, I crawled under the car, and we went to Firestone again. He had taken the old shocks off, took them in the back and washed them, hit them with a shot of black paint, and reinstalled them. Mom ended up with a set of top-line shocks and the mechanic was given his walking papers.
bruce2954 on 2011-03-09:
If you paid with a credit card, then you could dispute the charge. You should use a crdit card for all major purchases for this reason.
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Wal Mart Goodyear Viva 2 Tires
Posted by on
I drive 50k miles a year doing courier work in 2002 Chevy prizm, have used Goodyear Viva 2's from Wal Mart getting 66k miles out of them with excellent service and only one repairable flat. Also have them on a 2001 Toyota Prius much better tire than stock OEM Bridgestones RE92's that would only last 12-16k miles, Goodyear's should go 30-35k+.
     
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Anonymous on 2011-08-21:
Excellent review! I'm glad to see that Walmart fulfilled your needs.
trmn8r on 2011-08-21:
I'm glad you have had good luck with them. Personally, I wouldn't buy anything made to be sold exclusively at WalMart. Goodyear makes like 30 different models, I don't see why what is sold at WalMart isn't one of them.

I use TireRack.com's user survey area to judge the tire I buy. They have several categories, such as winter traction, rain traction, vibration, tread life, etc, and then rank all the tires within a category. I have done this several times, and have found the ratings to be very accurate.

The Bridgestone tire that you mentioned has horrendous ratings - 19 out of 20 in its category, and overall "unacceptable".
http://www.tirerack.com/tires/surveyresults/surveydisplay.jsp?type=HPAS

Since the Viva tire is exclusive, it doesn't show up.
Skye on 2011-08-21:
Good review. Glad you are a satisfied Walmart customer!
GenuineNerd on 2011-08-22:
I managed to put over 60,000 miles on a set of Viva 2's...only two flats and one slow leak in that time frame. However, the road noise gets more noticeable as the miles go on. I had them on a 2004 Chevy Cavalier. The Viva 2's are similar to the Goodyear Conquests that the Cavalier came with when it was new. I now have a set of Bridgestone Weatherguard Plus tires on it from Sears, which I believe is similar to their Turanza line. So far, so good.
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Goodyear is a hell
Posted by on
TOPEKA, KANSAS -- Suppose you have or have not a coupon -

1. if you don't have a coupon, their service is inferior to all other places and price much higher

2. if you do have a coupon, they will hate you and damage at least double the coupon value

Therefore any Goodyear is a hell. Especially the one at here:

420 Southwest Croix Street, Topeka KS 66611
Telephone: 785.266.3862
     
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Anonymous on 2011-05-24:
So, you suppose Goodyear plots against its coupon bearing customers by purposely damaging your vehicle in an effort to negate and/or offset your discount? Sure, that sounds plausible.
Sophia Marie on 2011-05-24:
I have taken my vehicles to a specific Goodyear location for the past 20 years - with and without coupons - and have never, ever had a problem. Perhaps a few details about how they damaged your vehicle would be helpful.
trmn8r on 2011-05-24:
"if you do have a coupon, they will hate you and damage at least double the coupon value"

This is what I always suspected, and why I never use a coupon. Very helpful.
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Very Noisy Tires
Posted by on
Purchased vehicle with 21000 miles with Goodyear fortera hl on it. Noticed very noisy sound from front end when driving slower mph. And really much more on black top pavement. Had the wheel wells undercoated helped some but these tires for being not even half on warranty are not good. Have had them rotated every 3000 miles with oil change hoping to get right mix to eliminate the problem but this does not help. Would not recommend to anyone looking for a tire that is road quite. Also just looking at the tire tread wear for 28000 miles now does not look good either.

Will have depth trend check done. Will be sending complaint too Goodyear.
     
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Starlord on 2010-07-27:
The road noise a tire produces is a property of the tread design. Some more aggressive treads make more noise than a less aggressive tread pattern. Our Yokohama tires on our Dodge Dakota are a bit noisier than other tires, but in wet or snowy weather, the aggressive tread provides mush more traction than a less aggressive tread pattern. It is a compromise, you can't have both extremes in one tire.
Carl on 2013-04-28:
Have Goodyear Fortera tires also making the same noise. Yes, their good in the snow. I plan to buy another brand and stay home when it snows. BADYEAR tires.
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Lied To By Manager About Rebate
Posted by on
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ.

I will never buy a Goodyear tire again because I was lied to directly by one of the managers at the store.
     
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BEJ on 2010-06-08:
Do you have anything in writing that states the rebate would be $80 per tire? If not, there is not much you can do.
goduke on 2010-06-08:
That is unfortunate. It seems that many times in a retail setting that the person answering a customer's question isn't completely focused on the customer and only answers the question s/he thinks s/he is hearing, rather than what the customer is actually asking. It often leads to the kind of service disasters that jsalimin experience. The unfortunate downside is exactly what BEJ suggests, that customers are left feeling that they must get everything in writing, rather than relying upon folks to follow through with what they said.
jsaliman on 2010-06-09:
I did try to find the old rebate coupon but of course they had updated it. If any one has an old one please let me know. I did review the coupon with the manager and he agreed with my assessment. I'm am generally sceptical of such things and review them carefully for LOOPHOLES.
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Mom's experience with Goodyear
Posted by on
Mom was advised to get her tires replaced and decided to check out the company that she originally bought them from - Goodyear.

I just got off the phone with her... she told me how it went and what happened.


She went in and explained that she had been advised to get her tires replaced and that this is where she had bought them from.


Now Mom is one for being polite. And that was pretty much how she spoke to the employee who helped her. She was very polite. She even made a point of saying how much she liked the brand and model that they had purchased before.


I'm not sure what the employee originally said to her, but during her wait (it did take some time) he updated her that they were "working on it".


What "working on it" meant - that man was going out of his way to get her a good discount. Mom didn't even have to ask him to do this. He went out of his way - including calling higher-ups, to get Mom a good price.

The end result: I believe the per-tire price ended up being somewhere between 1/3 to 1/2 off.


So. Mom got the tires she liked replaced at a really flippin' awesome price.


=)
     
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FlShopper on 2010-06-01:
Great review!
PepperElf on 2010-06-01:
Update:

I was incorrect, it was over half off the tire price - wow.

The man was also very kind to them, complimented Mom & Dad on their patience, since overall they waited 4 hours for everything to get done.

He also said that the minivan's alignment was excellent, so it's a bit surprising that the tires had worn down so quickly.

Because of that, the tires are being sent to Goodyear for investigation. They want to see what went wrong with them.


Mom & Dad have already noticed a difference with the new tires - the minivan rides smoother and with a lot less noise.


=)
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Blow Out on Steer Tire of 43 foot Monaco Executive Motorhome
Posted by on
We had a left fron 295 X 22.5 Marathon LHS Steer tire blow out with catastophic failure of the tire. We picked up as much of the tire fragments as we could find, took pictures of the remaining tire, wheel, fender and other damage, marks in the road and where the marks started and where the motorhome came to a rest.
We turned all the pieces and copies of the photos into a Goodyear company store along with estimates to repair the damage, etc. The company store then in turn submitted the information to Corporate in Akron, OH.
A short time later we received a call from Goodyear's adjuster, who said they were issuing a check for the costs of the tire replacement and the damage to the motorhome.
So, I think that we were treated very well.
I think that the key is to supply all the information that you can, tire fragments, photos, date codes, proof of purchase date, etc. You can't just say a tire blew out, without the evidence of what took place and expect a company to rool over and pay on just your word: to many people are should we say not on the truthful side, so caompanies have to follow guide lines to protect themselves.
We had a similar experience with a Bridgestone tire on a car hauler trailer a couple of years previous to to the steer tire failure and follwed the same steps and received payment for all the damage to the tire, trailer, etc.
If you follow the few steps that we took, I think that you will be paid what you are due.
Give the companies information and help in processing your claim for reimbursement!
     
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Starlord on 2009-05-17:
What is a steer tire? I have nevver known a steer to have tires, they have feet. And don't try to say it is a steering tire, because that much is obvious from it being a front tire. I would have asked one more question than they obviously did. Was your tire properly inflated? I have driven trusk, patrol cars, motorcycles and more, and the onlt time I ever had a properly inflated tire disintegrate was when a retread threw the tread and blew up.
Anonymous on 2009-05-17:
In the old days truckers referred to the steering axle tires as steer tires.
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