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25 Reviews & Complaints

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Very Noisy Tires
Posted by Frankie O on 07/26/2010
Purchased vehicle with 21000 miles with Goodyear fortera hl on it. Noticed very noisy sound from front end when driving slower mph. And really much more on black top pavement. Had the wheel wells undercoated helped some but these tires for being not even half on warranty are not good. Have had them rotated every 3000 miles with oil change hoping to get right mix to eliminate the problem but this does not help. Would not recommend to anyone looking for a tire that is road quite. Also just looking at the tire tread wear for 28000 miles now does not look good either.

Will have depth trend check done. Will be sending complaint too Goodyear.

     
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Posted by Starlord on 2010-07-27:
The road noise a tire produces is a property of the tread design. Some more aggressive treads make more noise than a less aggressive tread pattern. Our Yokohama tires on our Dodge Dakota are a bit noisier than other tires, but in wet or snowy weather, the aggressive tread provides mush more traction than a less aggressive tread pattern. It is a compromise, you can't have both extremes in one tire.
Posted by Carl on 2013-04-28:
Have Goodyear Fortera tires also making the same noise. Yes, their good in the snow. I plan to buy another brand and stay home when it snows. BADYEAR tires.
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Another woman taken for a ride
Posted by TPL on 06/15/2010
ACWORTH, GEORGIA -- Goodyear, Bells Ferry and Hwy92. This actually happened in '08 but I felt so dumb I was to embarrasssed to do anything about it. My Mother referred me to them and they are really nice while they are sticking it to you. My car is old 98 Pontiac over 200,000 miles I expected to pay for major tune up, timing belt, sensors replaced and here is the problem they replaced the sensors but fail to stop the oil leak and therefore right after the warranty expired I took it to America's Best Transmission, on Bells Ferry Russ & David are not in the business of taking women for a ride they are honest, hardworking mechanic. They located the problem and I had to pay to another $600 to have it fixed but guess what it's still fixed. I am ashamed because I probably should have sent my information to the BBB but you would think the company is great. It's always crowded but not. I paid for a radiator and they gave me a leaking refurbished. They charged for platinum brakes when I just need regular brakes. I pray they get what's coming. I thought about writing on my car how they did me but I decided God does really well in the vengeance department. Yes it depleted my savings and my car didn't work but I found America's Best and they have not taken me for a ride nor my daughter. My Mother was so hurt by what Goodyear Bells Ferry & 92 did but I told her not to worry but I will let the world know how they treat woman or maybe African American Women. So Please be aware of the smiling faces and the knife in the back from the good ol boys of Goodyear at Bells Ferry & 92.
     
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Posted by Ronnie on 2011-08-10:
I took my 2008 Chevy Impala to Goodyear on Losee in North Las Vegas for a $20 tune up with brakes that were working just find. As a matter of fact, the Chevy dealership where I normally go had just flushed my brake system a few weeks prior. Ironically, as I drove my vehicle away from Goodyear I noticed that my brakes seemed to have air in them because when I stepped on the brake pedal the pedal stopped but paused and continued to the floor. So, I turned around and told Goodyear the issue. Then we noticed a leak underneath the left front tire and when they lifted my car brake fluid was leaking really bad! So, I told them--if this was leaking prior to the oil change you all would have told me. The service manager agreed. He gave me several excuses why I now had a leak in my brake line. He then said, "Ma'am I am not going to admit to this because we did not cause this and we are not responsible." I immediately took my care to Chevy who is now fixing the problem that is covered under my extended warranty. Chevy could neither confirm nor deny that Goodyear caused this problem. How ironic is this???????? What a coincidence!!!
Posted by Susan B on 2012-07-14:
I know this happened back in 2008, but I have a few questions. Did they actually fix the oil leak, and then it went bad after the warranty expired, or did it start leaking during the warranty period?

It sounds like your family were regular customers and the shop employees are nice, so did you ask them to honor their warranty? If the warranty recently expired, a lot of of shops will go ahead an honor the warranty or give a big discount on the repair, especially if you are a good customer.


I'm a female with a high mileage car, and am about to have this Goodyear work on my car, so thanks for the review. I feel good about using this shop because they are under new ownership, but I'll be sure to quiz them hard on their warranty, before they start the repairs. I'll also see if they can give me a written estimate, and if they keep records of my repair, in case I loose my receipt. I'll write back if there are any problems...
Posted by Susan B on 2012-08-21:
Follow-up from 7/14/2012
Well they did the work on my car. Their estimate matched the final bill, and there were no problems. The guys behind the counter were friendly, and they clearly explained my 1 year repair warranty. They do keep records of the repair. They also accepted a Sliding Scale coupon that I found on their website, which saved $50 off the total bill. So far, so good.
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Lied To By Manager About Rebate
Posted by Jsaliman on 06/08/2010
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ.

I will never buy a Goodyear tire again because I was lied to directly by the one of the managers at the store.
     
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Posted by BEJ on 2010-06-08:
Do you have anything in writing that states the rebate would be $80 per tire? If not, there is not much you can do.
Posted by goduke on 2010-06-08:
That is unfortunate. It seems that many times in a retail setting that the person answering a customer's question isn't completely focused on the customer and only answers the question s/he thinks s/he is hearing, rather than what the customer is actually asking. It often leads to the kind of service disasters that jsalimin experience. The unfortunate downside is exactly what BEJ suggests, that customers are left feeling that they must get everything in writing, rather than relying upon folks to follow through with what they said.
Posted by jsaliman on 2010-06-09:
I did try to find the old rebate coupon but of course they had updated it. If any one has an old one please let me know. I did review the coupon with the manager and he agreed with my assessment. I'm am generally sceptical of such things and review them carefully for LOOPHOLES.
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Mom's experience with Goodyear
Posted by PepperElf on 06/01/2010
Mom was advised to get her tires replaced and decided to check out the company that she originally bought them from - Goodyear.

I just got off the phone with her... she told me how it went and what happened.


She went in and explained that she had been advised to get her tires replaced and that this is where she had bought them from.


Now Mom is one for being polite. And that was pretty much how she spoke to the employee who helped her. She was very polite. She even made a point of saying how much she liked the brand and model that they had purchased before.


I'm not sure what the employee originally said to her, but during her wait (it did take some time) he updated her that they were "working on it".


What "working on it" meant - that man was going out of his way to get her a good discount. Mom didn't even have to ask him to do this. He went out of his way - including calling higher-ups, to get Mom a good price.

The end result: I believe the per-tire price ended up being somewhere between 1/3 to 1/2 off.


So. Mom got the tires she liked replaced at a really flippin' awesome price.


=)

     
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Posted by FlShopper on 2010-06-01:
Great review!
Posted by PepperElf on 2010-06-01:
Update:

I was incorrect, it was over half off the tire price - wow.

The man was also very kind to them, complimented Mom & Dad on their patience, since overall they waited 4 hours for everything to get done.

He also said that the minivan's alignment was excellent, so it's a bit surprising that the tires had worn down so quickly.

Because of that, the tires are being sent to Goodyear for investigation. They want to see what went wrong with them.


Mom & Dad have already noticed a difference with the new tires - the minivan rides smoother and with a lot less noise.


=)
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Goodyear Viva 2 Tires for Toyota Sienna are dangerous!!!
Posted by Lalapo on 02/04/2010
PISCATAWAY, NEW JERSEY -- Hi, I had two new year tires from Walmart of Goodyear Viva 2 brand. I also purchased the road hazard policy from Walmart for accidental damage coverage of Tires.
I drove few hundred miles on the tires this month of January 2010. One of the tires blew out due to nail in sidewall of tire and steel lining showing out of treads on the tire. I went back to Walmart and they refused to replace the tire. They had a ridiculous statement of uneven wear on tire, so they cannot replace the tire even though I had the road insurance policy with Walmart.

This was third tire on Goodyear Viva 2 in last two years. The Walmart manager and his two associates ([snip - no names - please be respectful]) started arguing with me back and forth on this tire. The tire was of extreme poor quality.
     
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Posted by Anonymous on 2010-02-04:
You had a nail in the tire? Which Walmart associate do you think put it there?
Posted by Anonymous on 2010-02-04:
LS, hopefully it was the 'some queer guy'. I think he is entitled.
Posted by Anonymous on 2010-02-04:
LadyScot, You crack me up. You do know what a "road hazard wrranty" is, correct? You do realize walmart sells "road hazard warranty", yes?

In case you are not aware I'll post the warranty :

"Road Hazard Warranty
The Road Hazard Warranty is just $9.76 per tire and covers:

* Unforeseen road hazards
* Flat repairs
* Free replacement of non-repairable tires within the first 25% of tread wear "

You see it really doesn't matter how the nail got into the tire it is supposed to be covered.
Posted by Sparticus on 2010-02-04:
I just watched an interesting video on the age of "new" tires being sold. It was done by a investigative news group. Apparently there is a number on the inside wall of tires that say when they were manufactured. Tires that sit on the shelf for 6-7 years can rot internally before they are ever used. They did a random test and found tires 5-7 years old being sold at places all over, including Walmart.

You have to look at the number on the inside wall. If it says "171". That means it was made in the 17th week of 1991. If it says, "1501" that means it was made in the 15th week of 2001. Etc.

Have a look the next time you buy tires.
Posted by goduke on 2010-02-04:
If the tire blew out that badly, what was left to show the uneven wear? Glad you did't get injured when it went.
Posted by Anonymous on 2010-02-04:
Stew, that time I was actually trying to be funny. It was just the way the OP wrote the complaint....or maybe the way I read it.

I don't work TLE so I know nothing about the tire warranty.
Posted by lalapo on 2010-02-05:
Sparticus, goduke, stew and kenpopcorn- thank you all for posting good information and sharing my pain in response to my post.
LadyScot- thank you for making this forum live and interesting.

I have already lodged a complaint with Walmart Corporate Headquarters and so far they have been nice and helpful in looking into tire safety issue.

I humbly request all consumers of Goodyear Viva 2 tires to post their feedback on this forum/NHTSA regarding this product. After googling reviews/ratings on Goodyear Viva 2, in my opinion, Walmart should immediately recall these tires.
Posted by Anonymous on 2010-02-05:
See, this is the reason I don't purchase extended or extra anythings on anything. It doesn't seem like anyone honors the extra warranties or guarentees. It's like taking a match to good hard earned money. I did purchase one on my Honda, though.
Posted by redmx3racer on 2010-02-05:
One piece of lacking info is how many miles these tires have on them. The op states he drove a few hundred miles this month-but how many miles were driven on them before that? The op also mentioned something about it being the 3rd tire in 2 years.
If the tires are wearing fast enough were the steel is showing on parts of the tread afer only a few hundred miles (assuming they are new tires) there is a severe issue with the vehicle, and the OP should notice a handling issue. I'd start with getting the alignment checked-they will also look at the toe in/out. Then go from there. To me, it sounds like a vehicle issue, not a tire issue. Even if the tires are a year or so old-get the alignment checked-and always rotate your tires per manufacturer specifications.
Posted by lalapo on 2010-02-05:
redmx3racer- I got three tires replaced,two in front and one in rear passenger and got them rotated. In front, the tires tread did not wear at all. The sidewalls of tires were weak. On two of three tire there were bubbles on sidewall after 5000 miles and Walmart reluctantly replaced the tires.
The tire I am currently talking about is fairly new tire with hardly any wear on treads of tire. The problem I suspect is Goodyear viva 2 tires sidewalls are poorly built. As I have posted before, the nail on the inner side of the tire collapsed the steel lining of sidewall of the Goodyear Viva 2. **This is not an alignment issue**.
My poster complies with postings from several other customers who have purchased the Walmart tires.
Btw, I have fourth BF Goodrich tire on my vehicle purchased from Costco 3 years back, which is working ok.




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Do Not Buy Tires From Goodyear
Posted by Nlm2383 on 07/20/2009
I purchased 4 new tires from Goodyear on Charlotte Pike in Nashville, TN. About a month and a half ago, I was leaving for work and noticed my tire was a little flat. I stopped and put some air in it, but by time I got to work, it was just as low as the first time. I called Goodyear in Brentwood, where I work, and they said someone would come out and put air in it so I could drive to their store and have it looked at. The valve stem was broken and leaking, so they charged me $23 to fix it. Here we are a month and a half later and I managed to get a screw in one of my other tires just a couple days ago, took it to the Goodyear in Belle Meade, another $23 to repair.

Monday afternoon, I'm driving down the road and a driver in another car pulls up and says "You know you have a flat tire, right?" So, I went to Goodyear in Brentwood again and asked if there was any kind of warranty because paying $23 for a third time would practically be the cost of a new tire by now. The guy never really answered me, just said they'd look at it. An hour and a half later, with NO other customers in the store, they finally called me back up to the counter and said "$23.37 please". What the hell... are you serious? So $69.54 later and 3 tires have been repaired. They told me that my rim was bent, but I have not hit anything with that tire. The valve stem was leaking again and for the second time, on a different tire, I had to pay to replace something that isn't exactly my fault.

A nail or screw would be different, but I have no control over the valve stem. When walking out of the store after being ripped off for a 3rd time, the man at the counter had the gall to say "Come back and see us." I looked at him and said "I'll be going to Sams Club next time. Since I'm a member, it'll be $5 or $6 or even possibly free." As he was trying to argue with me, I walked out the door. Anymore of his verbal spew would have been enough to send me over the edge. Too bad the location on Charlotte Pike closed down. Looks like I'll be taking all my business elsewhere. The employees at the Brentwood Goodyear / Gemini Tire are rude and the company they work for are money grubbers.
     
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Posted by saj80 on 2009-07-20:
First, Goodyear sold you the tire only; the installation shop installed the valve stems, so not sure why you're upset with Goodyear on this issue. Second, unless you purchased the road hazard coverage with your tires, if it was available, then I'm not sure why you expect the shop to repair the tire with the screw in it for free.
Posted by skelly39 on 2009-07-20:
Wait a sec. You got a screw in your tire. Not their fault. And if it was defective the first time, why did you pay for it? Why didn't you ask them then about replacing the defective tire?
Posted by BokiBean on 2009-07-20:
"Come back and see us" is rude?
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Blow Out on Steer Tire of 43 foot Monaco Executive Motorhome
Posted by Tweetycoach on 05/17/2009
We had a left fron 295 X 22.5 Marathon LHS Steer tire blow out with catastophic failure of the tire. We picked up as much of the tire fragments as we could find, took pictures of the remaining tire, wheel, fender and other damage, marks in the road and where the marks started and where the motorhome came to a rest.
We turned all the pieces and copies of the photos into a Goodyear company store along with estimates to repair the damage, etc. The company store then in turn submitted the information to Corporate in Akron, OH.
A short time later we received a call from Goodyear's adjuster, who said they were issuing a check for the costs of the tire replacement and the damage to the motorhome.
So, I think that we were treated very well.
I think that the key is to supply all the information that you can, tire fragments, photos, date codes, proof of purchase date, etc. You can't just say a tire blew out, without the evidence of what took place and expect a company to rool over and pay on just your word: to many people are should we say not on the truthful side, so caompanies have to follow guide lines to protect themselves.
We had a similar experience with a Bridgestone tire on a car hauler trailer a couple of years previous to to the steer tire failure and follwed the same steps and received payment for all the damage to the tire, trailer, etc.
If you follow the few steps that we took, I think that you will be paid what you are due.
Give the companies information and help in processing your claim for reimbursement!
     
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Posted by Starlord on 2009-05-17:
What is a steer tire? I have nevver known a steer to have tires, they have feet. And don't try to say it is a steering tire, because that much is obvious from it being a front tire. I would ahve asked one more question than they obviously did. Was your tire properly inflated? I have driven trusk, patrol cars, motorcycles and more, and the onlt time I ever had a properly inflated tire disintegrate was when a retread threw the tread and blew up.
Posted by Anonymous on 2009-05-17:
In the old days truckers refered to the steering axle tires as steer tires.
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Rip Off Artists
Posted by Tknobabe on 03/17/2009
91606, CALIFORNIA -- My friend and I both went to the Goodyear in North Hollywood on Laurel Canyon for some car repairs. She asked for an oil change on her car, and I asked for a battery for mine. They started by telling her that in addition to an oil change, she needs a transmission flush, a brake system flush, a new serpentine belt, a new cabin air filter and 4 new tires. She informed them that she has just had a full 30,000 mile service performed a few months earlier in which the transmission and brake flush were completed, but they continued to insist that it hadn't been done since she purchased the car (It's a 2005 Toyota Matrix with 44,000 miles on it).

Finally, she asked them for pricing. We didn't get very far because they quoted $71.95 for the cabin air filter not including installation costs. I stopped him there asking for an explanation of how an air filter could cost $71.95 and his explanation was, "We use quality parts." I asked him, "Are you serious? It's 16 inches of cardboard." He just stared at me blankly. So, I turned to my friend and said, "We can buy that at Wal Mart for $20." To which he replied, "Maybe you could find it for $40." So, I said, "Okay, fine, lets say it's $40, that's still $32 of mark up. You think that's acceptable?" Again, he just stared at me blankly.

And the cost of the battery? $148.00. I told them to keep it.

After telling them to do the oil change (AND NOTHING ELSE) and leaving, we received several phone calls trying to sell us the additional unnecessary services.

Meanwhile, we went over to Napa around the corner and picked up the filter for $20 and the battery for $92.

These people are rip off artists. They try to sell services that are unnecessary and mark parts up 50% and more.

     
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Dishonest service
Posted by PLM1973 on 07/27/2007
CULVER CITY, CALIFORNIA -- Last Sunday I came downstairs to the parking garage and found I had a flat tire. I removed the flat, and replaced it with the spare. When examining the flat tire, I found a nail in it.

Since I didn't want to drive far on the donut spare, I took it to the nearest tire place which happens to be Goodyear. I should have known not to go there as I've had trouble with this company in the past.

I should note my tires are all in good condition. They are only about 3 years old and have 26,000 miles on them. I get them regularly rotated every 6 months. They have lots of tread left.

When I arrived at Goodyear and asked them to repair the flat, I was told by the manager that my tires were "bad" and they couldn't repair it. When I said that the tires only had 26,000 miles on them and how could they possibly be bad, he pointed to a light scratch on the side of the rubber tire and said it was too damaged to repair, and I'd have to buy new tires.

This man is a liar. I took my tire and went to Sears Auto instead. I specifically asked both the mechanic and manager at Sears if there was anything that would prevent the tire from being repaired. They both responded "No. These tires are in find condition."

Since this is the 2nd negative experience I've had with Goodyear (two different locations), I would highly recommend everyone avoid them if possible!
     
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Posted by Pomona Guy on 2007-07-27:
I used to be a Goodyear customer in Diamond Bar before they sold out to Winston Tires. They treated me pretty well. Now I am a Firestone customer over here. But what I have noticed is that the service will vary from store to store. Everyone needs to find a good place to go (and not just the cheapest place) and stick with them. Good luck and keep going to Sears then.
Posted by PLM1973 on 2007-07-27:
Oops. Should be "fine" condition, not "find."
Posted by Starlord on 2007-07-27:
We have been dealing with Purcell's Western Tire since we got our minivan from my MIL, because that is where she had it serviced all the time. At first, I was upset because of a misunderstanding. They had us bring the van back (at no charge) and re-ran the diagnostic. The test showed the catalytic converter functioning at a lower level that normal, but no indication of any other problem. We were told to drive it until it got worse, because just replacing about a $1,000 converter sytem would not reveal what was causing the problem, and it would probably have to be replaced again, PLUS whatever was causing the problem. I agree that the service will vary from one location to another, and even from one employee to another. If your Goodyear dealer is part of a chain, like Purcell's, then you have two points of contact to make a complaint, and that is the corporate offices of Goodyear and the chain's offices. Good luck. I was a tire man at one time, and would never tell anyone their tires needed replaced unless they really did, and a small scratch on a sidewall does not qualify.
Posted by JC on 2011-06-13:
Tires ran for an extended period of tire under inflated should not be repaired. As for going to Sears, did they replace the tire?

I guess not since you did not mention it in your post.
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The Work I Wanted Done Was Not Done And I Paid $798.28
Posted by Z.Z on 04/19/2007
DETROIT, MICHIGAN -- I took my car to the Good year on Gratiot Ave. in Detroit on 3-29-07 to check the oil pressure. A guy name Moe said that i needed a oil pump and a oil change, we'll i said fine lets get it done he said he can do it in about an hour. I said fine i'll b back to pick up my car when it's done. I say about three days later the oil light was on and the car was still doing the same thing when i took the car in the very first day to get it repaired, and i told Al the guy at the front desk that my truck wasn't fixed and i wanted answers why it wasn't fixed, he told me that the who fix my car was at the doctors office come back in about another hour, so i said i'll be back. When i gotten back in that hour the manager was there. i said fine everything is going to be ok. boy was i wrong. he got so angry cursing and yelling at me and my husband saying the car is fix and we kept telling him its not fix. So my husband and I said that we need our citizens of Detroit and Michigan to see what people do when the poor is trying to better themselves by getting their car so we can get work for our families so we can try to make it in our GOD'S world,but we have people like these people that i'm reporting taking advantage of people thats trying to get on our feets. We know that they didn't fix because we have proof from other auto professionals that look at our car saying and pictures they did touch nothing the car is still the same the way we took there. We are so upset because we spent a lot of money for nothing all we want is our money back, because we had to take our car to someone else to get it fix so my husband can go to work to provide for his family, and guess what we told the guy about our problem, he felt real bad about it he recommend that we should go and report to you and Michigan Department of State of Automotive. I really hope that you guys can really help us solving this matter for me and my family and also help others thats taking their cars there also. We must put a stop to these people that suppose to be professionals but their not their are just to abusive people hard working money and their families and they don't care, I would love to talk to you on camera to spread this important message to the citizens of michigan, please help us get this message out, we all suppose to be brothers and sisters in GOD'S EYES, so lets start working together and live righteous and this world would be a better place to live.

I thank you so much for listening to your viewer of Detroit, please help.
     
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Posted by MRM on 2007-04-19:
This is a very unfortunate incident when an auto shop takes advantage of customers who are trying to get by. Contact the States Attorney in Michigan and report this auto shop.
Posted by Gannon_banned on 2007-04-19:
This is a very unfortunate situation. However, you may appeal to the company more if your letter was written better. You are writing like you speak, which simply is not professional.
Posted by One-Eyed Willie on 2007-04-19:
I can think of a couple more reasons to add to my list of reasons not to visit Detroit.
Posted by Anonymous on 2007-04-19:
Here we go again ... another poster invalidated because of the way they posted. I suggust G-B see the forest through the trees; Just get over it. People come here to post and Lo and behold, some grammer wall flower comes to life. JC!
Posted by Justusryan on 2007-04-20:
Although in GB point, it WAS very difficult to read. I hope this is not how they actually speak!
Posted by Anonymous on 2007-04-20:
Absolutley no way you can replace an oil pump in an hour.
Posted by Starlord on 2007-05-23:
As a former mechanic, I have to agree with DD. My mother was once scammed by a firestone mechanic in Indianapolis. She took her '57 Ford ranchwagon in for shocks. When she got home, I crawled under the car, and we went to Firestone again. He had taken the old shocks off, took them in the back and washed them, hit them with a shot of black paint, and reinstalled them. Mom ended up with a set of top-line shocks and the mechanic was given his walking papers.
Posted by bruce2954 on 2011-03-09:
If you paid with a credit card, then you could dispute the charge. You should use a crdit card for all major purchases for this reason.
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