Protect your Credit Card
NEWPORT NEWS, VIRGINIA -- This hotel places a pending charge againts your credit card even when they are told no and you do not give them authorization to do so. I reserved and paid for my room online with my credit card weeks ... read full review6 Replies - Latest reply on 05/17/2011
PLYMOUTH, MASSACHUSETTS -- I recently got married. My husband and I stayed at the Hampton in Plymouth MA along with the wedding party. It was a great time till I noticed I had bits on my legs I paid no real mind to it until we ... read full review22 Replies - Latest reply on 06/04/2008
PEARL,JACKSON, MISSISSIPPI -- Very rude agent. We were rudely treated when a family emergency happened and had to cancel the room for the night. The agent said it didn't matter that we would be charged any ways no matter what. I was ... read full review4 Replies - Latest reply on 04/23/2008
Mold in Bathroom
BAYSIDE, NEW JERSEY -- I stay in hotels about 30 nights per year. We had stayed in a Hilton early on this year and decided to book our travel using the hotels under their umbrella. We ended up in Hampton Inns mostly. Hampton ... read full review26 Replies - Latest reply on 09/30/2008
SHELBY, NORTH CAROLINA -- We are on vacation in North Carolina at the Hampton Inn in Shely. In their Guest information directory they stated the following:
Dry cleaning and Laundry-For your convenience, a laundry bag is provided ... read full review4 Replies - Latest reply on 03/03/2004
Denied our reservation
PHILADELPHIA, PENNSYLVANIA -- It was 12:30am when my husband and I got back to the airport after a long day of traveling. We made our reservation at the Hampton Inn three weeks prior knowing that we would be tired When we got to ... read full review7 Replies - Latest reply on 04/18/2010
Hampton Inn Danbury, CT
DANBURY, CONNECTICUT -- I prepaid for a reservation online with Hampton Inn in Danbury CT on January 27th 2011.
Below is the address:
Hampton Inn Danbury
81 Newton Road
United States, 06810
Tel: 1 203-748-6677
Fax: ... read full review
The worst customer service
PARSIPPANY, NEW JERSEY -- My wife and I booked a room for Sunday January 2, 2011 night through hotels.com. Full disclosure - the information we received when we booked the hotel stated they have a 24 hour cancellation policy. ... read full review10 Replies - Latest reply on 02/06/2011
AKRON, OHIO -- I booked the hotel on-line. Had looked for a pet friendly hotel. When we got to the hotel with our 6 lb poodle we were told they did not allow pets. Then the manager said there were acouple of hotels ... read full review7 Replies - Latest reply on 01/03/2011
OXON HILL -- I stayed at the Hampton Inn this past weekend and experienced what I considered to be less than quality/professional service:
1 Replies - Latest reply on 04/15/2011Add reply
1. I was initially placed on the 11th floor which had a strong cigarette smoke odor in the common area near elevator. I was relocated to the 9th floor per my request.
2. The area outside the 9th floor elevator had a fowl sewer smell; although I did did smell it when I went into my room.
3. One of the hotel managers (or acting manager),Ms Denise Ware, denied me an extended checkout request although it was for only one-hour. Moreover, her attitude was argumentive and unprofessional.
4. The hotel swimming pool is scheduled to open at 10:00 AM on the weekend. However, the maintenance was still cleaning and filtering the pool past that time on Saturday.
Hotel st. simon island was not pleasant. television are outdated with static and the towels and face cloths were dingy and unsanitary 2 Replies - Latest reply on 08/15/2010Add reply
If you do not mind no customer service and lack of respect this is the Hampton Inn Harriman Woodbury! The poor customer service from the night manager down to the General Manager on the phone was down right appalling! I think that they way we were treated was unacceptable! Shame on the Hilton Family of putting up with this type of customer service from any of their hotels.
1 Replies - Latest reply on 04/19/2010Add reply
Shame on you!
Reservations mean nothing
PINE KNOLL SHORES, NORTH CAROLINA -- I made a reservation at the above property three weeks prior to our arrival date. Checked on it twice prior to the trip. While enroute on July 25th during our 8 hour drive with three children, I received ... read full review4 Replies - Latest reply on 08/14/2009
SCOTTSBLUFF, NEBRASKA -- On May 25th 2009, my mother, son and I rented a room for a family gathering that was being held at the hotel. after 5 hours of driving we were eager to get to our room. We were told at the desk that check in time was at 3PM, so we went for a long lunch and a drive to kill time. We were back at 3 and told to wait b/c our room wasn't ready yet. We waited another 20 minutes. We got to our room to find a pile of hair in the toilet, which would not flush. Maintenance was quick to fix it. The rest of the stay was smooth until I called for a baggage cart in the morning as it was just me my infant son, and elderly mother w/ several bags. The front desk person came up w/ a cart and scolded me at my door for asking for a cart. She said that she had been there over a year and no one has ever done that, especially since she is the only one there.
3 Replies - Latest reply on 05/27/2009Add reply
I apologized, but wondered why she didn't just tell me come and get it if it was such a problem. Needless to stay I will never stay at a Hampton Inn again.
I returned to my hotel room at 5pm and found my room had been left open. The staff made excuses and no restitution was offered. Housekeeping denied responsibility and blamed it on a painter.
1 Replies - Latest reply on 02/07/2009Add reply
If a Painter did contract a service, why would they paint a room that is being occupied. Very unprofessional!
SAVANNAH, GA, GEORGIA -- My wife and I stopped at a Hampton Inn near Savannah, GA on I-95 one exit below I-16. I believe it was hwy 204. Large interchange with several Inns. Fairly large and new property but the desk clerks were not trained in dress or manners. The one that waited on my wife was over weight, rumpled and baggy clothes, a stocking cap down over her ears and stringy hair down her back. I would have expected better in a convenience store. The price was $109.00. My wife asked whether our Hilton Honors card or AARP would help with the price and was mumbled "no". We left and went one block to a Fairfield Inn, were met with two delightful desk clerks and the price was $84.00. The room was very satisfactory. We have stayed in many Hampton Inns and prefer them usually.
1 Replies - Latest reply on 03/02/2009Add reply
Athens, GA is our all time favorite for cleanliness and service. Savannah needs some serious employee training and hiring practices.