BOWLING GREEN, KENTUCKY -- This place is nasty. I found foil still on my burger and it wasn't even the right order. No need to tell anyone because the employees find nothing wrong with the nasty way they make the food.
DIXON, ILLINOIS -- I was driving to the Quad Cities from Aurora at night. I pulled into Hardee's in Dixon, Illinois and ordered a chicken sandwich and small fries. The cashier told me it would be a short wait for my fries. The sandwich was cold, the bun burned, the chicken was overdone and cold. The fries were greasy and tasted of old grease. I had heartburn for 3 hours after eating the sandwich and a few fries. I will never go to that Hardee's again.
PORTSMOUTH, VIRGINIA -- Hardee's apparently doesn't have any standard for the chicken tenders that they sell. Anything goes. You get 3 strips, yes, but it doesn't matter if they are 1/8, 1/4 inch, 1/2 inch or whatever, any size I guess goes. I have a picture to show how small one's I was sold.
OMAHA, NEBRASKA -- I am from the West Coast and I like Carl's Jr. six dollar burgers every now and then. I found Hardee's looks like Carl's Jr stars. We like their famous stars and breakfast burgers. My husband went there to try their breakfast burgers, he likes Carl's ones. Nope, the particular outlet did not have anything like that and the menu was very poor. He did not like that so he left.
I was driving by another location and decided to check it out. So I was the only one who ordered the featured combo on the Window. I got a drink cup and got a sweet tea. My daughter does not like Carl's Jr anyway. So we just sat at the table close to the counter. We waited for my food while those who ordered about the same time and later were getting their orders. My number was red number while others' were white numbers. When my daughter saw that she thought something was wrong. Well, I thought maybe a little wait would not hurt.
Then, I saw the man who just ordered and sat there got his order, it was too much. I just walked to the counter and gave my drink and told them that I was leaving. My daughter asked for refund. The manager (?) came to find out what was wrong with us. No order for 10 minutes and everyone around me were getting their orders and they did not know where my order was.Then, the manager asked me to show my receipt which turned out be hanging behind the counter. I could not show since I never received.
At that time, the man brought his tray and told them that he had gotten a wrong order. He suspected that he had gotten my order. The manager asked me if that was my order. What can I say? I did not want another wait if they cannot straight up our orders. I just asked for refund. I am not take another chance.
Poor man! He ate some fries not knowing that he got my order. He demanded his order and told them that he wanted exactly the same as he saw on the picture up on the board. He was told that they did not have fries ready. So the manager offered him a big burger to compensate. He demanded he wanted everything at the same time. I was very disappointed with this experience and never to Hardee's. Other poeple might like Hardee's better than Carl's Jr. But our hometown Carl's Jr is much better on service and food.
CLAY, ALABAMA -- I just got home from visiting this Hardee's store, 1501469. We entered the store at 1:16 pm and at 1:30 still did not have our food. Numerous people were returning food and having to have orders corrected. We took a table and fixed our drinks. I first got a tea and it was sour. I then got a Coke that was nothing but carbonated water. I finally got a diet Coke that tasted OK.
I walked to the counter to tell someone that the drinks needed fixing and a lady with keys hanging from her waist bank was walking toward me. I thought she might have been a manager and started to tell her about the problem. Totally ignored me, she did. I went on to the counter and she told a young man to fix the tea. Another girl asked what I wanted and I told her. She said, "Well what do you want?" I said, "I just wanted to alert you to the problem." She said she already knew there was a problem.
At 1:30 I went to the counter and asked where my food was. The guy who had taken my order turned and looked and said, "It ain't up here." I said, "I see that." and the girl who was cooking exploded that she was doing all she could do. The orders were filled in the manner they were taken. I told her I ordered mine by mouth. Another lady washed her hands and went to help them. It was 1:45 before the food came.
We had ordered the Southwest patty melt combos and one was overloaded with the jalapenos and the second one had only one small slice. The grilled onions were almost omitted on both. You have an idea for a great sandwich but due to the rudeness and unconcern we will not visit this store again. We are by there 2-3 times a week. One man had to wait for over 20 minutes to get his order corrected and he kept having to tell them what the order was. Worst experience I ever had at a Hardees and won't experience it again. We went through register 5 and he could have cared less that we were there. Seemed to be the general attitude of the whole staff.
CLINTON, SOUTH CAROLINA -- First, let me say, I go to Hardee's a lot because I love the thickburger. I have had poor service every time I have gone and I am a regular customer. The cashier could not figure out how to split the order charges because we had some coupons. I had to help her figure out how much to charge each person. They got mad about that. But they had brought 4 people out before they found a shift manager who could figure it out!
Two of us got the SW chicken salad, which I love and get often. We got there at 5 PM. Two got their order around 5:15, one SW Ch. Salad came at 5:30 and at 5:45, I still had not gotten mine. That is 45 minutes in a fast food restaurant?? I had to take my food to go because we had somewhere to go. They made me wait because they were mad because I helped them figure it out!
The service is slow, the workers are lazy and uninterested. Customer service is a joke and these people are killing the business. Hardee's has good food. It is a shame they cannot get decent employees who care about their job and the customers they serve. There is hardly ever many people there and do you suppose poor customer service has anything to do with it?? I said tonight was the last straw and I will Not go back there again. I live in a small town and there are not that many restaurants, but I will drive to the next town to eat before I go back there; even though the food is good.
Service matters as much as food and these employees are not trained; from management on down to the line people to the cashiers and it is not even busy!! They have an attitude that is rude and out of line! The only well trained, courteous and efficient employee I have found there is an elderly woman who is at least 75+ and works the early shift. She is good! The rest couldn't care less if someone comes again. It is not their business; it is just a paycheck to them. And one they don't deserve.
As a former manager of the Hardees in Lehigh Acres, FL that recently had to close its doors due to the economy, I sat here and read the reviews. First off, Hardees does NOT serve biscuits after breakfast is over. Their biscuits are made FRESH daily. They aren't frozen, they are made FRESH! Secondly, our chicken strips don't come in a 10 piece. Thirdly, they DO make the best burgers. With all that is on one of our burgers, how does one expect it to be "neat" when eating? As far as employees go, the reason that companies such as Hardees, McDonalds, etc, charge employees for meals is because that most of the employees tend to "walk off" with food most of the times!!
Yes, the customers are nasty for the most part, but its that way no matter where you go!! Customer service isn't what it used to be ANYWHERE these days. Restaurants are having to cut back on labor costs meaning there are LESS ppl in the restaurant to help you. Thing is.. at Hardees, your burgers are cooked TO ORDER!! That means that, they aren't PREMADE and left in a steamer or SITTING somewhere waiting for you to come and buy it!! Its made FRESH!
SO yea, you MAY have to wait a few minutes, especially if you're one of those morons that waits till you got to the drive through window, THEN realized that you didn't want Ketchup or Mayo on your sandwich. I've YET to see any of my employees take an order then tell the cook in the back.."Oh I had a thought! They don't want ketchup or mustard on that sandwich!"
So the next time you're writing one of these "reviews" and complaining that we "had no biscuits at 6:30 pm", Guess what genius, biscuits that are a BREAKFAST food, are THROW AWAY IMMEDIATELY when breakfast ends. They aren't sold at ANYTIME afterwards. To the employees that are complaining that they have to pay 50% for their meal, guess what? If you worked ANY other job other than food service, you would be brown bagging it!! Or going to the closest fast food joint.. PAYING for your meal.. FULL PRICE! None of these places HAVE to GIVE you food, with this economy, be glad to have a job! Not everyone is so lucky.
JACKSONVILLE, FLORIDA -- I went to Hardee's for breakfast this morning. I sat in the drive through with the line not moving until my daughter was going to be late for work and we had to leave (20 minutes, no movement at all of the cars ahead of me). We left and took her to work. My son and I still wanted biscuits, so we went back. The fact is, they do have the best biscuits in fast food. I went inside because the drive through was still backed up. I get inside and there are two people in line ahead of me waiting to order. I quickly realize there are 15 other people waiting for food they already ordered. An older couple and an older single person say they've been waiting for thirty minutes.
I already gave my order, so now I am waiting too. I wait for 30 minutes while all of these other people wait too; none of the waiting customers have received their food yet. Then a man in line orders and his food is handed to him immediately right there are the cash register while the rest of us keep waiting.
I figure he ordered only one thing and something they had ready? And I keep waiting like the others. More people order and wait. The single older man finally gets his food, he has been waiting 55 minutes for it. Another person comes through and is handed her food immediately, she had three items and one of those items is the same as something on my order that I am waiting for??? I quickly realize all these waiting people are white. The two who got food right away are black. The whole staff in the restaurant is black too, not a white person in it other than waiting customers.
We stand and wait. The older white couple gets their food after waiting 1 hr and 10 minutes. Another black person comes through and gets his food right then, then two more do. And I keep waiting. It is all I can do not to just throw a big screaming fit in protest. Finally, after 1 hr and 27 minutes, yes I timed it, I get my food and leave. There are still roughly 8 whites waiting for food and no blacks. This location does about equal white and black business from looking around at customers, so you can't just explain it by saying more whites eat there. It isn't right for people to discriminate based on color, be it black, white or other.
Hardee's should do better than this. Why is their breakfast always so slow? And why do these employees think it is okay to pick and choose who gets their food??? Hardee's on Merrill Rd. Jacksonville FL: Don't set foot on their property-- boycott this place. If they don't want to service whites, then don't make them.
TULLAHOMA, TENNESSEE -- This was a take out order where I stood standing near the order counter. The shake was handed to me in a cup... no mention of the rest of the order. Another customer was also waiting. After a while I noticed a bag sitting on the counter. Didn't know if it was mine or the other person's. Had to ask. No effort was made to tell me the order was ready.
On top of that the order was taken requesting no Mayo, Pickles or Mustard. When inspected at home it had all this sickening mess with the sandwich sliding apart. I resent being treated like herd animals and fed a sloppy mess. This was a totally unsatisfactory experience and one that I will not repeat.