DUNN, NORTH CAROLINA -- Yesterday I worked a 13 shift and about 4 and 1/2 hours in I was in drive thru. The first car was waiting for their food about 10 minutes til they got everything. They were a little busy; 2 people in back, 1 on front line and 1 in drive thru. Well once the first car got their food the second car pulled up this lady automatically starting yelling about her waiting 10 minutes for her food; a hot ham and a fry. Just being very rude and disrespectful. I don't get it, getting ill about food? Priorities honey.
Anyways after snatching her food and change she drove off saying "what a **". Stopped, backed up to the window and started arguing again, threatening to fight because she assumed she got called a bitch. Like a you freaking serious, OVER FOOD. Do people not realize we have feelings? Or are we just robots to make your precious food? Like do you really think I want to deal with this when I have to work a 13 hour shift? I really hope not.
No wonder people don't want to come to work. We constantly have to be demeaned, insulted, and disrespected. I feel sorry for y'all's parents, raising such rude kids. You have a problem with our customer service? Let's take a look at y'all first (I'm not talking about every customer, just some). Bye Felicia. Please stop being such rude customers. IT'S EXTREMELY ANNOYING. WE HAVE FEELINGS!!!
GRAFTON, NORTH DAKOTA -- I entered the drive through and placed an order for a single combo-meal. I was the second car in the lane. The vehicle I was driving has a large digital clock so the time was readily apparent throughout. I sat behind the other vehicle for a considerable period of time. After waiting for the staff to hand the person their food to the person in front of me, I watched as that vehicle sat in the drive through for another several minutes and talked with the restaurant staff. When I got to the window I inquired as to the wait. Their answer was that the previous customer had placed a large order and they only had one cook on duty.
I asked why they didnt have the person pull forward and why the continued delay even after they'd delivered the product. Their answer was they didnt have enough help to get it done sooner. Neither the person at the window or the manager offered an apology for the wait. Both were non responsive and neither offered any explanation for why the pickup sat there for the additional time and didnt receive any other items. I got an impression that I should have waited patiently no matter how long it took. Because of the extended length of time and rational offered by the Hardees staff and management, I left the restaurant without the food. Opting to go somewhere else.
I am trying to support a local entity and have returned to the restaurant in the past even though the establishment has been dirty and unkempt; many of the staff are often rude and/or non-responsive; and service is routinely slow. Additionally, I understand teen culture, but perhaps your staff could tuck their shirts in, turn their side-turned caps forward, and learn to take a customers order in a timely manner rather than talking on their cell phones or with another group in the corner. Im wondering how often an organization can regularly offer such sub-standard service and expect persons to return.
As a manager of a business in the same community I am sympathetic to those serving the public. It is not always easy. I understand the intricacies associated with customer service and appreciate the difficulty putting out a good product. I am empathetic with their plight, but what your staff offered was awful service and in the restaurant industry Id assume thats bad for business.
I have the opportunity to promote your business routinely when we bring groups in for in-services, training, and other related forums. I cannot in good conscience recommend to any of these individuals that they go to Hardees in Grafton for anything because its likely they will similarly get bad service. Nor can I suggest to any of our staff, volunteers, or affiliated agencies we work with to go to Hardees.
Rather Im inclined to share my experiences regarding the shoddy service and recommend that they go somewhere else. I have never written a letter in response to such an incident, but was compelled to do such because of your staff's antipathy and the substandard service received at the Hardees in Grafton, ND.
DIXON, ILLINOIS -- I was driving to the Quad Cities from Aurora at night. I pulled into Hardee's in Dixon, Illinois and ordered a chicken sandwich and small fries. The cashier told me it would be a short wait for my fries. The sandwich was cold, the bun burned, the chicken was overdone and cold. The fries were greasy and tasted of old grease. I had heartburn for 3 hours after eating the sandwich and a few fries. I will never go to that Hardee's again.
SOUTH CHARLESTON, WEST VIRGINIA -- I believe the cheeseburger I ate food poison me. On yesterday I was very sick at my stomach and had some dizziness. I am feeling the same today. I may have to go to hospital if don't get any better.
ATLANTA, GEORGIA -- They were always out of at least one item I wanted. The milkshake machine was never operating for an entire month. Two times they were out of coffee, diet Coke, and fries. Once they were out of chicken. Once they charged me $1 extra for white meat and gave me dark meat. The last time I went in they were out of hamburgers.
PORTSMOUTH, VIRGINIA -- Hardee's apparently doesn't have any standard for the chicken tenders that they sell. Anything goes. You get 3 strips, yes, but it doesn't matter if they are 1/8, 1/4 inch, 1/2 inch or whatever, any size I guess goes. I have a picture to show how small one's I was sold.
OMAHA, NEBRASKA -- I am from the West Coast and I like Carl's Jr. six dollar burgers every now and then. I found Hardee's looks like Carl's Jr stars. We like their famous stars and breakfast burgers. My husband went there to try their breakfast burgers, he likes Carl's ones. Nope, the particular outlet did not have anything like that and the menu was very poor. He did not like that so he left.
I was driving by another location and decided to check it out. So I was the only one who ordered the featured combo on the Window. I got a drink cup and got a sweet tea. My daughter does not like Carl's Jr anyway. So we just sat at the table close to the counter. We waited for my food while those who ordered about the same time and later were getting their orders. My number was red number while others' were white numbers. When my daughter saw that she thought something was wrong. Well, I thought maybe a little wait would not hurt.
Then, I saw the man who just ordered and sat there got his order, it was too much. I just walked to the counter and gave my drink and told them that I was leaving. My daughter asked for refund. The manager (?) came to find out what was wrong with us. No order for 10 minutes and everyone around me were getting their orders and they did not know where my order was.Then, the manager asked me to show my receipt which turned out be hanging behind the counter. I could not show since I never received.
At that time, the man brought his tray and told them that he had gotten a wrong order. He suspected that he had gotten my order. The manager asked me if that was my order. What can I say? I did not want another wait if they cannot straight up our orders. I just asked for refund. I am not take another chance.
Poor man! He ate some fries not knowing that he got my order. He demanded his order and told them that he wanted exactly the same as he saw on the picture up on the board. He was told that they did not have fries ready. So the manager offered him a big burger to compensate. He demanded he wanted everything at the same time. I was very disappointed with this experience and never to Hardee's. Other poeple might like Hardee's better than Carl's Jr. But our hometown Carl's Jr is much better on service and food.
CLAY, ALABAMA -- I just got home from visiting this Hardee's store, 1501469. We entered the store at 1:16 pm and at 1:30 still did not have our food. Numerous people were returning food and having to have orders corrected. We took a table and fixed our drinks. I first got a tea and it was sour. I then got a Coke that was nothing but carbonated water. I finally got a diet Coke that tasted OK.
I walked to the counter to tell someone that the drinks needed fixing and a lady with keys hanging from her waist bank was walking toward me. I thought she might have been a manager and started to tell her about the problem. Totally ignored me, she did. I went on to the counter and she told a young man to fix the tea. Another girl asked what I wanted and I told her. She said, "Well what do you want?" I said, "I just wanted to alert you to the problem." She said she already knew there was a problem.
At 1:30 I went to the counter and asked where my food was. The guy who had taken my order turned and looked and said, "It ain't up here." I said, "I see that." and the girl who was cooking exploded that she was doing all she could do. The orders were filled in the manner they were taken. I told her I ordered mine by mouth. Another lady washed her hands and went to help them. It was 1:45 before the food came.
We had ordered the Southwest patty melt combos and one was overloaded with the jalapenos and the second one had only one small slice. The grilled onions were almost omitted on both. You have an idea for a great sandwich but due to the rudeness and unconcern we will not visit this store again. We are by there 2-3 times a week. One man had to wait for over 20 minutes to get his order corrected and he kept having to tell them what the order was. Worst experience I ever had at a Hardees and won't experience it again. We went through register 5 and he could have cared less that we were there. Seemed to be the general attitude of the whole staff.
CLINTON, SOUTH CAROLINA -- First, let me say, I go to Hardee's a lot because I love the thickburger. I have had poor service every time I have gone and I am a regular customer. The cashier could not figure out how to split the order charges because we had some coupons. I had to help her figure out how much to charge each person. They got mad about that. But they had brought 4 people out before they found a shift manager who could figure it out!
Two of us got the SW chicken salad, which I love and get often. We got there at 5 PM. Two got their order around 5:15, one SW Ch. Salad came at 5:30 and at 5:45, I still had not gotten mine. That is 45 minutes in a fast food restaurant?? I had to take my food to go because we had somewhere to go. They made me wait because they were mad because I helped them figure it out!
The service is slow, the workers are lazy and uninterested. Customer service is a joke and these people are killing the business. Hardee's has good food. It is a shame they cannot get decent employees who care about their job and the customers they serve. There is hardly ever many people there and do you suppose poor customer service has anything to do with it?? I said tonight was the last straw and I will Not go back there again. I live in a small town and there are not that many restaurants, but I will drive to the next town to eat before I go back there; even though the food is good.
Service matters as much as food and these employees are not trained; from management on down to the line people to the cashiers and it is not even busy!! They have an attitude that is rude and out of line! The only well trained, courteous and efficient employee I have found there is an elderly woman who is at least 75+ and works the early shift. She is good! The rest couldn't care less if someone comes again. It is not their business; it is just a paycheck to them. And one they don't deserve.