VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive through at 6:30 pm this evening. When I pulled up to the drive through there were 4 cars a head of me. I did not leave the drive through until 7:03 pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more.
Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive through for over 25 minutes and my food was not even what I order. The manager, **, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable.
If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive through for more than 30 minutes which is the exact opposite of what any sane person could call fast.
I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager ** answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.
I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.
If you would ever like to gain this customer back, I would expect this manager (**) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.
DIXON, ILLINOIS -- I was driving to the Quad Cities from Aurora at night. I pulled into Hardee's in Dixon, Illinois and ordered a chicken sandwich and small fries. The cashier told me it would be a short wait for my fries. The sandwich was cold, the bun burned, the chicken was overdone and cold. The fries were greasy and tasted of old grease. I had heartburn for 3 hours after eating the sandwich and a few fries. I will never go to that Hardee's again.
SOUTH CHARLESTON, WEST VIRGINIA -- I believe the cheeseburger I ate food poison me. On yesterday I was very sick at my stomach and had some dizziness. I am feeling the same today. I may have to go to hospital if don't get any better.
ATLANTA, GEORGIA -- They were always out of at least one item I wanted. The milkshake machine was never operating for an entire month. Two times they were out of coffee, diet Coke, and fries. Once they were out of chicken. Once they charged me $1 extra for white meat and gave me dark meat. The last time I went in they were out of hamburgers.
They need to quit spending so much money on their ridiculous advertising with naked girls and spend more time and effort on service and quality food. The wait time is unacceptable only to receive food that is poor quality. Their commercials are disgusting. I refuse to even eat there with their demeaning advertising.
PORTSMOUTH, VIRGINIA -- Hardee's apparently doesn't have any standard for the chicken tenders that they sell. Anything goes. You get 3 strips, yes, but it doesn't matter if they are 1/8, 1/4 inch, 1/2 inch or whatever, any size I guess goes. I have a picture to show how small one's I was sold.
OMAHA, NEBRASKA -- I am from the West Coast and I like Carl's Jr. six dollar burgers every now and then. I found Hardee's looks like Carl's Jr stars. We like their famous stars and breakfast burgers. My husband went there to try their breakfast burgers, he likes Carl's ones. Nope, the particular outlet did not have anything like that and the menu was very poor. He did not like that so he left.
I was driving by another location and decided to check it out. So I was the only one who ordered the featured combo on the Window. I got a drink cup and got a sweet tea. My daughter does not like Carl's Jr anyway. So we just sat at the table close to the counter. We waited for my food while those who ordered about the same time and later were getting their orders. My number was red number while others' were white numbers. When my daughter saw that she thought something was wrong. Well, I thought maybe a little wait would not hurt.
Then, I saw the man who just ordered and sat there got his order, it was too much. I just walked to the counter and gave my drink and told them that I was leaving. My daughter asked for refund. The manager (?) came to find out what was wrong with us. No order for 10 minutes and everyone around me were getting their orders and they did not know where my order was.Then, the manager asked me to show my receipt which turned out be hanging behind the counter. I could not show since I never received.
At that time, the man brought his tray and told them that he had gotten a wrong order. He suspected that he had gotten my order. The manager asked me if that was my order. What can I say? I did not want another wait if they cannot straight up our orders. I just asked for refund. I am not take another chance.
Poor man! He ate some fries not knowing that he got my order. He demanded his order and told them that he wanted exactly the same as he saw on the picture up on the board. He was told that they did not have fries ready. So the manager offered him a big burger to compensate. He demanded he wanted everything at the same time. I was very disappointed with this experience and never to Hardee's. Other poeple might like Hardee's better than Carl's Jr. But our hometown Carl's Jr is much better on service and food.
CLAY, ALABAMA -- I just got home from visiting this Hardee's store, 1501469. We entered the store at 1:16 pm and at 1:30 still did not have our food. Numerous people were returning food and having to have orders corrected. We took a table and fixed our drinks. I first got a tea and it was sour. I then got a Coke that was nothing but carbonated water. I finally got a diet Coke that tasted OK.
I walked to the counter to tell someone that the drinks needed fixing and a lady with keys hanging from her waist bank was walking toward me. I thought she might have been a manager and started to tell her about the problem. Totally ignored me, she did. I went on to the counter and she told a young man to fix the tea. Another girl asked what I wanted and I told her. She said, "Well what do you want?" I said, "I just wanted to alert you to the problem." She said she already knew there was a problem.
At 1:30 I went to the counter and asked where my food was. The guy who had taken my order turned and looked and said, "It ain't up here." I said, "I see that." and the girl who was cooking exploded that she was doing all she could do. The orders were filled in the manner they were taken. I told her I ordered mine by mouth. Another lady washed her hands and went to help them. It was 1:45 before the food came.
We had ordered the Southwest patty melt combos and one was overloaded with the jalapenos and the second one had only one small slice. The grilled onions were almost omitted on both. You have an idea for a great sandwich but due to the rudeness and unconcern we will not visit this store again. We are by there 2-3 times a week. One man had to wait for over 20 minutes to get his order corrected and he kept having to tell them what the order was. Worst experience I ever had at a Hardees and won't experience it again. We went through register 5 and he could have cared less that we were there. Seemed to be the general attitude of the whole staff.
CLINTON, SOUTH CAROLINA -- First, let me say, I go to Hardee's a lot because I love the thickburger. I have had poor service every time I have gone and I am a regular customer. The cashier could not figure out how to split the order charges because we had some coupons. I had to help her figure out how much to charge each person. They got mad about that. But they had brought 4 people out before they found a shift manager who could figure it out!
Two of us got the SW chicken salad, which I love and get often. We got there at 5 PM. Two got their order around 5:15, one SW Ch. Salad came at 5:30 and at 5:45, I still had not gotten mine. That is 45 minutes in a fast food restaurant?? I had to take my food to go because we had somewhere to go. They made me wait because they were mad because I helped them figure it out!
The service is slow, the workers are lazy and uninterested. Customer service is a joke and these people are killing the business. Hardee's has good food. It is a shame they cannot get decent employees who care about their job and the customers they serve. There is hardly ever many people there and do you suppose poor customer service has anything to do with it?? I said tonight was the last straw and I will Not go back there again. I live in a small town and there are not that many restaurants, but I will drive to the next town to eat before I go back there; even though the food is good.
Service matters as much as food and these employees are not trained; from management on down to the line people to the cashiers and it is not even busy!! They have an attitude that is rude and out of line! The only well trained, courteous and efficient employee I have found there is an elderly woman who is at least 75+ and works the early shift. She is good! The rest couldn't care less if someone comes again. It is not their business; it is just a paycheck to them. And one they don't deserve.