As a former manager of the Hardees in Lehigh Acres, FL that recently had to close its doors due to the economy, I sat here and read the reviews.
First off, Hardees does NOT serve biscuits after breakfast is over. Their biscuits are made FRESH daily. They aren't frozen they are made FRESH! Secondly, our chicken strips don't come in a 10 piece. Thirdly, they DO make the best burgers. With all that is on one of our burgers, how does one expect it to be "neat" when eating? As far as employees go, the reason that companies such as Hardees, McDonalds, etc, charge employees for meals if because that most of the employees tend to "walk off" with food most of the times!!
Yes, the customers are nasty for the most part, but its that way no matter where you go!! Customer service isn't what it used to be ANYWHERE these days. Restaurants are having to cut back on labor costs meaning there are LESS ppl in the restaurant to help you. Thing is..at Hardees, your burgers are cooked TO ORDER!! That means that, they aren't PREMADE and left in a steamer or SITTING somewhere waiting for you to come and buy it!! Its made FRESH! SO yea, you MAY have to wait a few minutes, especially if you're one of those morons that waits till you got to the drive through window, THEN realized that you didn't want Ketchup or Mayo on your sandwich. I've YET to see any of my employees take an order then tell the cook in the back.."Oh I had a thought! They don't want ketchup or mustard on that sandwich!"
So the next time you're writing one of these "reviews" and complaining that we "had no biscuits at 6:30 pm" Guess what genius, biscuits that are a BREAKFAST food, are THROW AWAY IMMEDIATELY when breakfast ends. They aren't sold at ANYTIME afterwards. To the employees that are complaining that they have to pay 50% for their meal, guess what? If you worked ANY other job other than food service, you would be brown bagging it!! Or going to the closest fast food joint..PAYING for your meal..FULL PRICE! None of these places HAVE to GIVE you food, with this economy, be glad to have a job! Not everyone is so lucky
GRAFTON, NORTH DAKOTA -- This letter is in regard to the poor level of service I received at the Hardees Restaurant in Grafton, ND on the afternoon of October 05, 2007.
I entered the drive through and placed an order for a single combo-meal. I was the second car in the lane. The vehicle I was driving has a large digital clock so the time was readily apparent throughout. I sat behind the other vehicle for a considerible period of time. After waiting for the staff to hand the person their food to the person in front of me I watched as that vehicle sat in the drive through for another several minutes and talked with the restaurant staff. When I got to the window I inquired as to the wait. Their answer was that the previous customer had placed a large order and they only had one cook on duty. I asked why they didn't have the person pull forward and why the continued delay even after they'd delivered the product. Their answer was they didn't have enough help to get it done sooner. Neither the person at the window or the manager offered an apology for the wait. Both were non responsive and neither offered any explanation for why the pickup sat there for the additional time and didn't receive any other items. I got an impression that I should have waited patiently no matter how long it took. Because of the extended length of time and rational offered by the Hardees staff and management I left the restaurant without the food. Opting to go somewhere else.
I am trying to support a local entity and have returned to the restaurant in the past even though the establishment has been dirty and unkempt; many of the staff are often rude and/or non-responsive; and service is routinely slow. Additionally, I understand teen culture, but perhaps your staff could tuck their shirts in, turn their side-turned caps forward, and learn to take a customers order in a timely manner rather than talking on their cell phones or with another group in the corner. I'm wondering how often an organization can regularly offer such sub-standard service and expect persons to return.
As a manager of a business in the same community I am sympathetic to those serving the public. It is not always easy. I understand the intricacies associated with customer service and appreciate the difficulty putting out a good product. I am empathetic with their plight, but what your staff offered was awful service and in the restaurant industry I'd assume that's bad for business.
I have the opportunity to promote your business routinely when we bring groups in for in-services, training, and other related forums. I cannot in good conscience recommend to any of these individuals that they go to Hardees in Grafton for anything because it's likely they will similarly get bad service. Nor can I suggest to any of our staff, volunteers, or affiliated agencies we work with to go to Hardees. Rather I'm inclined to share my experiences regarding the shoddy service and recommend that they go somewhere else.
I have never written a letter in response to such an incident, but was compelled to do such because of your staff's antipathy and the substandard service received at the Hardees in Grafton, ND.
KNOXVILLE, TENNESSEE -- Recent ads by Hardees restaurants are sexually explicit, disgusting, and very distasteful. How anyone could want a hamburger after these ads is beyond my understanding. I have given Hardees very little of my business since I heard a radio commercial a few months ago that had a teenage boy describing to another teenager how he and his girlfriend got to "make out" all because she could not resist the juice from the burger running down his face. But the latest is the final straw for me. During last Wednesday night's American Idol that I watch with my young daughter's, a Hardees ad came on that casts a beautiful blond wearing only a man's dress shirt and panties. While she moved seductively and spoke with breathy words and moans as if she were seducing a man, she of course was eating a Hardees thickburger. I will be writing the Hardees Company to let them know of my disgust with them and that they have lost my business and that of my family, and I will be sharing with my friends how distasteful their ads have become.
As of today, the Hardees website is playing the lewd commercial I have described. Please use caution especially if you have children in your home. You can see for yourself just how far they have gone overboard. I went to the Hardees site to send a complaint, but due to the high volume of complaints, you cannot contact them via the web site. The comment section is currently "unavailable". But you can email Hardees at email@example.com or call them at 1-877-799-STAR to voice your concern. Please help me to get Hardee's attention by putting out an alert to launch a full scale boycott of Hardees restaurants. I went to the American Family Association website to let them know about this and ask for their help at www.afa.net. Another consumer concern site is my3cents.com. Thanks for your help and concern. Robert
SOUTH CHARLESTON, WEST VIRGINIA -- I believe the cheeseburger I ate food poison me on yesterday I was very sick at my stomach and had some dizziness . I am feeling the same today I may have to go to hospital if don't get any better.
ATLANTA, GEORGIA -- They were always out of at least one item I wanted. The milkshake machine was never operating for an entire month. Two times they were out of coffee, diet Coke, and fries. Once they were out of chicken. Once they charged me $1 extra for white meat and gave me dark meat. The last time I went in they were out of hamburgers.
They need to quit spending so much money on their ridiculous advertising with naked girls and spend more time and effort on service and quality food. The wait time is unacceptable only to receive food that is poor quality. Their commercials are disgusting. I refuse to even eat there with their demeaning advertising.
CLEVELAND, TENNESSEE -- It doesn't matter what city & state the restaurants are in, their crude ads have sent me elsewhere to eat. What? Do they want us to come into their restaurants & dress & act like their ads? Do they want their customers to make out on their tables? Maybe they expect their employees to put on an x rated show for us? NO THANK YOU, HARDEES....You've lost my business.
COLUMBIA, SOUTH CAROLINA -- I was recently at a Hardee's on Piney Grove Rd., Columbia, SC trying to order a turkey burger. When I placed my order I had to wait 10 minutes. Then I was told that they could not fix me one because the meat was frozen. Also I was told that so few people ordered them that they did not unfreeze the meat. If they are not going to serve a turkey burger, it should not be on the menu. Also, it should not be one of the very, very large pictures on your website.
NEWPORT, ARKANSAS -- I ordered 1 sausage, egg and cheese biscuit, 1 biscuit and gravy and 1 sausage biscuit to go. I got everything but the sausage, egg and cheese biscuit, but I paid for it! I would like a coupon to compensate me for my trouble. Patricia Spicer 3111 Johnson Ar 72112......thank you