Hawkeye Spas - Defective Product
RICHMOND, VIRGINIA -- If your considering purchasing a hot tub from Hawkeye Manufacturing http://www.hawkeyemfg.com/ you should read my experience first:
I purchased a $3k hot tub from them online back in September 2006. ... read full review14 Replies - Latest reply on 12/17/2013
Many Problems with our hot tub
BEAVER COUNTY, PENNSYLVANIA -- We have owned our Hawkeye Spa for several years now. We purchased it on line and it was delivered by a trucking company. There were no problems with the delivery or installation. To date we have replaced ... read full review
Won't Replace My Tub
STRAUSSTOWN, PENNSYLVANIA -- DON'T BUY ANYTHING FROM HAWKEYE SPAS. OUR HOT TUB is getting small bubbles all over the shell of the tub. the hot tub is still under the 3 year warranty, but they WONT STAND BEHIND WARRANTY!! THEY SAID ... read full review3 Replies - Latest reply on 02/20/2013
After extensive remodeling after a fire we decided to treat ourselves to a new deck, glass slider, and a spa. Our local 5 state fair in Massachusettes always had many dealers so we looked them all over and decided upon Hawkeye because they were the only company that made a small spa with safety handles on the inside of it.
We have had the spa four four winters now and we are still as thrilled to use it now as we were the first time.
Our local dealer delivered the spa on time and without incident. After I hooked it up and had the building inspector sign off on the electrical installation (not a job for the non-technical) we fired it up, waited for the temp to come up and jumped in and we have been smiling ever since.
The dealer we selected at the fair was 21st Century Pools in Chickope, Mass. They told us what we needed to do to have a quality installation and we followed their directions. Anyone foolish enough to attempt to do the 50 amp 220 VAC electrical hookup without knowing what they are doing should not expect the manufacturer or the dealer to fix their burnt up controller.
We bought our Hawkeye hot tub in 2000. The tub has worked like a champ until just a few days ago when the pack crapped out on us. But since the life of the pack is 8-10 years, that was to be expected.
My only complaint is that right away I noticed sup-par craftsmanship on the construction of the frame. I'm an amateur carpenter and it seemed like the interior frame was constructed by people who didn't know how to use a tape measure or a nail gun. That being said, the frame is probably the least important part of the whole package, it's main purpose being purely cosmetic.
Faulty discharge jets
ALOHA POOLS PADUCAH, KENTUCKY -- I purchased 2005 Hawkeye Mercury Spa in October of 2005 when we were adding a deck to our house. We were able to get into the spa in December of 2005 and within six months we were having jets that would ... read full review4 Replies - Latest reply on 12/13/2007
We purchased a Hawkeye Ambassador for our new Mountain Lodge at Beech Mountain, NC last year and have been so very impressed with the quality of service and the unit's operation especially during the winter months. It has really been an outstanding and relaxing experience after a day of winter sports! We had a challenge with our speakers and Hawkeye sent us the replacement speakers the next day! Now that is Customer Service at its finest! We call them frequently to ask basic questions and they are always attentive, courteous and focused on our specific challenge! An excellent product and excellence service makes all of the difference!Add reply
RICHMOND, VIRGINIA -- My husband and I purchased this Spa in April 1999. We have loved this Spa and are completely happy with its performance. Like any appliance replacement parts and minor repairs are expected. Our Spa is located inside our home and looks brand new. We did purchase this Spa from Spa Hearth and Home so delivery was not a problem. We also paid a licensed electrician to wire it properly. 10 years and counting sounds like a good Spa to me!1 Replies - Latest reply on 01/30/2009Add reply
Bought our spa this past year at a sale here in town. We had been looking around at several other brands, Caldera, Hot Springs, Sundance.... We went to this show and spoke to one of their sales reps who was very informative. We hadn't planned on buying one, but the price we negotiated was thousands less than anything else comparable we had looked at thus far. We had it delivered 2 days later. The delivery guys were great and even came back a few weeks later to move the spa where we wanted it. It's been a little over 6 months now and honestly we've had no issues other than my kids had messed with the settings and it stopped heating for a few days. I called Hawkeye and one of the guys in their service dept. walked me through how to change the settings back to where it would heat. I would definitely recommend this product to anyone looking for a quality hot tub at an affordable price.Add reply
SOUTH ELGIN, ILLINOIS -- We ended up buying a hot tub from Hawkeye at one of those traveling shows.
We were promised the world and paid over 6k for the tub.
After a few months the exterior of the hot tub started to bow, which Hawkeye suggested we just put a nail in the center of the panels. This is supposedly under warranty.
Now the circuit board is not working and hasn't worked for over 3 months since the problem was reported to Hawkeye. Yesterday, I received a used circuit board from another hot tub and was told to use this, it's a newer version.
I also filed a complaint with the BBB and still have not received a reply to my complaint.
I will be contacting a lawyer just because, Hawkeye shouldn't be able to get away with this kind of thing.
I will definitely never recommend this company and hopefully, people will do their homework before buying their product.