Customer Service Not Good
RICHMOND, VIRGINIA -- Bought hot tub at a show. The guys all talked a good game. Paid more for this spa than a spa we were about to buy from another company, about 3K more. Mainly, because of the "great warranty", because of the way it was built (according to the salesman). Several things were not very good, after they had my money. The customer service is horrible. The guy treats you like you are an idiot, and that you are bothering him. Rude, rude, rude!! I have been enjoying my spa, after getting by all the crap (after purchasing), but I realize that the warranty is probably not any good, and for sure, the customer service is horrible.
I had to learn how to fix the problems myself early on, because if became obvious that, once they had my money, they were pretty much going to be absent. I cannot in good conscience recommend this company.