Hawkeye Manufacturing Inc. - Page 2

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1.7 out of 5, based on 3 ratings and
14 reviews & complaints.

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Faulty Circuit board
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SOUTH ELGIN, ILLINOIS -- We ended up buying a hot tub from Hawkeye at one of those traveling shows.
We were promised the world and paid over 6k for the tub.
After a few months the exterior of the hot tub started to bow, which Hawkeye suggested we just put a nail in the center of the panels. This is supposedly under warranty.
Now the circuit board is not working and hasn't worked for over 3 months since the problem was reported to Hawkeye. Yesterday, I received a used circuit board from another hot tub and was told to use this, it's a newer version.
I also filed a complaint with the BBB and still have not received a reply to my complaint.
I will be contacting a lawyer just because, Hawkeye shouldn't be able to get away with this kind of thing.
I will definitely never recommend this company and hopefully, people will do their homework before buying their product.
     
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Happy with my SPA
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RICHMOND, VIRGINIA -- My husband and I purchased this Spa in April 1999. We have loved this Spa and are completely happy with its performance. Like any appliance replacement parts and minor repairs are expected. Our Spa is located inside our home and looks brand new. We did purchase this Spa from Spa Hearth and Home so delivery was not a problem. We also paid a licensed electrician to wire it properly. 10 years and counting sounds like a good Spa to me!
     
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BokiBean on 2009-01-30:
Happy 10 year anniversary with your spa. Great review.
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Won't Replace My Tub
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STRAUSSTOWN, PENNSYLVANIA -- DON'T BUY ANYTHING FROM HAWKEYE SPAS. OUR HOT TUB is getting small bubbles all over the shell of the tub. the hot tub is still under the 3 year warranty, but they WON'T STAND BEHIND WARRANTY!! THEY SAID THEY WOULD FIX IT, BUT IT HAS BEEN OVER 3 MONTHS, AND THEY WON'T DO ANYTHING ABOUT IT!!! WE ARE GETTING A LAWER!!!!

After 7 weeks, they said there was NO warranty now. but there is a 3 year warranty, I HAVE IT IN MY HANDS!!!!

WE are currently filing a complaint with the consumer protection agency and the Better Business Bureau. WOULD NEVER HAVE PURCHASED FROM THEM IF WE HAD KNOWN THEY WERE NOT AN HONEST BUSINESS.

Hawkeye Hot tub - Bubbles in shell Hawkeye Hot tub - More Bubbles in shell
     
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Anonymous on 2007-08-30:
That is a bummer when you shell out good money for a hottub,and BAM! trouble within the warranty period occurs,and the company is a nightmare to deal with.

Did you buy it direct,or from a store,or both?

I hope they eventually get this matter sorted out for you sooner,rather than later
hotmilk400 on 2007-08-30:
reseller.

after 7 weeks of nonstop pesting them (with no return calls) they finally told me that there was no warranty.

haha.. its sad. they are trying to tell me to let them alone because they don't want to fix it

every time I called them, they always have some execuse for not talking to me.. like:

"My boss is to sick to talk to u right now"
"our email is down" (the whole month?)
"the guy that handle that isn't here right now"
"the guy that handles that is on vacation" (to days after he was sick??)
"Sorry, we don't offer a warranty on that tub you have"(then what is this paper I have that says 3 year warranty????)
Anita on 2013-02-20:
Were you ever able to get this issue resolved?
I am in the same position now. I have been dealing with Hawkeye for over 2 years now. Trying to get several issues resolved. It is unbelieveable the way they do business and travel from state to state doing so.
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Faulty discharge jets
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ALOHA POOLS PADUCAH, KENTUCKY -- I purchased 2005 Hawkeye Mercury Spa in October of 2005 when we were adding a deck to our house. We were able to get into the spa in December of 2005 and within six months we were having jets that would not stay in the orifice that holds them. We started trying to work with the dealer and get replacements since these Spas are supposed to have a five year warranty - ONE of the selling features that sold us! As of today we have received no jets and our dealer told me today Hawkeye would not return his calls. I have 12 jet orifices I have give to Aloha without a jet in them and another six that are closed due to the defect. Each jet is made from a molded plastic and has two tabs exactly opposite of each other that hold them in the orifice. One each of these that failed the tabs are either broke or cracked. An apparent issue with their molder and the temp it was cast at or a reaction with the bromide, which is recommended by the OEM to use. The key is that there are also jets near the intakes which are molded with a whiter plactic and shaped separately, and are perfect! Not defects, no flaws. no cracks, no breakage and work perfectly. The faulty jets are an opaque colored and are shaped differently, a definite design difference. Why different jets? Why are they not consistent?

Do not buy this spa, they nor their dealer is responsible to aftermarket issues, and if you are going to invest 6K in a spa make sure you research the company and their reputation!
     
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shawnp80 on 2007-06-26:
You shouldn't stick the jets in orifices.
ealeyj on 2007-06-26:
do you have a suggestion?
hotmilk400 on 2007-08-30:
DON'T BUY ANYTHING FROM HAWKEYE SPAS. OUR HOTTUB BROKE IN 1 YEAR AND THEY WON'T STAND BEHIND WARRINTY!! THEY SAID THEY WOULD FIX IT, BUT IT HAS BEEN OVER 3 MONTHS, AND THEY WON'T DO ANYTHING ABOUT IT!!! WE ARE GETTING A LAWER!!!!

After 7 weeks, they said there was NO warranty now. but there is a 3 year warranty

WE are currently filing a complaint with the consumer protection agency and the Better Business Bureau. WOULD NEVER HAVE PURCHASED FROM THEM IF WE HAD KNOWN THEY WERE NOT AN HONEST BUSINESS
RTS on 2007-12-13:
I had the same problem with my Hawkeye tub, but the problen was with me, and not the tub, or Hawkeye. You have let the water chemistry get out of wack...most likely the PH, and it attacked the plastic. Hawkeye replaced all of my "Bad" jets the first time, explaining what had happened, and what I should be doing. After about 5 years it happened again....shame on me. They aren't that expensive, I replaced all of them for around $90.00. Pay attention to your water.
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