STRAUSSTOWN, PENNSYLVANIA -- DON'T BUY ANYTHING FROM HAWKEYE SPAS. Our hot tub is getting small bubbles all over the shell of the tub. The hot tub is still under the 3 year warranty, but they won't stand behind their warranty!! They said they would fix it, but it has been over 3 months, and they won't do anything about it!!! We are getting a lawyer!!! After 7 weeks, they said there was NO warranty now. But there is a 3 year warranty, I HAVE IT IN MY HANDS!!! We are currently filing a complaint with the consumer protection agency and the Better Business Bureau. WOULD NEVER HAVE PURCHASED FROM THEM IF WE HAD KNOWN THEY WERE NOT AN HONEST BUSINESS.
ALOHA POOLS PADUCAH, KENTUCKY -- I purchased 2005 Hawkeye Mercury Spa in October of 2005 when we were adding a deck to our house. We were able to get into the spa in December of 2005 and within six months we were having jets that would not stay in the orifice that holds them. We started trying to work with the dealer and get replacements since these Spas are supposed to have a five year warranty - ONE of the selling features that sold us!
As of today we have received no jets and our dealer told me today Hawkeye would not return his calls. I have 12 jet orifices I have give to Aloha without a jet in them and another six that are closed due to the defect. Each jet is made from a molded plastic and has two tabs exactly opposite of each other that hold them in the orifice. One each of these that failed the tabs are either broke or cracked. An apparent issue with their molder and the temp it was cast at or a reaction with the bromide, which is recommended by the OEM to use.
The key is that there are also jets near the intakes which are molded with a whiter plastic and shaped separately, and are perfect! No defects, no flaws, no cracks, no breakage and work perfectly. The faulty jets are an opaque colored and are shaped differently, a definite design difference. Why different jets? Why are they not consistent? Do not buy this spa, they nor their dealer is responsible to aftermarket issues, and if you are going to invest 6K in a spa make sure you research the company and their reputation!
RICHMOND, VIRGINIA -- My husband and I purchased this Spa in April 1999. We have loved this Spa and are completely happy with its performance. Like any appliance replacement parts and minor repairs are expected. Our Spa is located inside our home and looks brand new. We did purchase this Spa from Spa Hearth and Home so delivery was not a problem. We also paid a licensed electrician to wire it properly. 10 years and counting sounds like a good Spa to me!
RICHMOND, VIRGINIA -- If you're considering purchasing a hot tub from Hawkeye Manufacturing http://www.hawkeyemfg.com/ you should read my experience first: I purchased a $3k hot tub from them online back in September 2006. After approx 7 weeks I got a call from the freight company saying they have a spa to deliver. The truck showed up with only 1 guy who could not unload the 400LB hot tub. I had to reschedule delivery and take time off from work to help this guy unload the hot tub.
Once the spa was unwrapped I noticed damage on 2 sides of the shell. When I mentioned this to Hawkeye they told me to file a claim with the freight company or pay them for replacement panels. For all I know this damage was caused in the factory and not by the freight company. In my opinion Hawkeye should just send the new panels and deal with the freight company (who they hired).
Once I filled the hot tub with water I noticed 3 large leaks coming from underneath. Water was leaking out of the pump and one of the jets. Within a matter of hours it had completely drained itself and left large puddles on my floor. Since it was "Under Warranty" Hawkeye sent a local tech out to fix the tub. The tech charged me $415 and could not fix the hot tub. (Hawkeye complained about the $415 service fee even though they were the ones who recommended that particular tech.) The tech also noticed that the spa could not even be turned on because the circuit board was fried.
It has now been 6 months and I have never used the spa. I have a $3k hot tub that cannot hold water or be turned on and a $415 repair bill which Hawkeye was supposed to reimburse me for. I have filed a dispute with my credit card company and a complaint with The Virginia Better Business Bureau. Hopefully I can get all my money back and purchase a new hot tub from a local provider. In my opinion you should think twice before buying a spa over the internet and check the BBB records of the company you wish to purchase it from. I found the quality and service of Hawkeye to be very poor and would not recommend them.
As the customer has stated, he did receive a spa that may have been damaged by a shipping company and yes he did pay a charge to local service company for a service call. What he hasn't told you is that we have already picked the spa up from his house, and he has received his money back for the unit. We have also agreed to reimburse him for the service call charge that was made to determine what the problem was with the unit. What he also failed to tell you is that when the service company showed up to his house, they verified that he had installed the spa incorrectly and connected the incoming power supply to the circuit board improperly. Never the less, the spa has been picked up by one of our dealers and we have been informed that it is operating perfectly in his shop. Again, the exterior may have been damaged during delivery by the freight company and we were happy to take care of that and make it right it under any circumstances however the customer does need to notify the carrier of the situation as verification of the claim. That would have been a three minute phone call that the customer had to make but apparently didn't want to. Now I could post all of the foul language emails that I have received from day one from the customer but I feel that the situation has been handled and should just be ended. I am sorry that the customer did not receive his order in perfect condition and will state again that we have picked the spa up and he has received his money back.