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Poor Cap Design Can Cause Contamination
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- While the product may have been good when packaged, the container is plastic with a plastic cap. There is a ring below the cap, and if the cap is turned about 1/3d of the way around, it is open. And there is no inner cover and no evidence of ever having an inner cover. That means that any package someone tested by turning it even easily to see if it was still sealed has now opened it! And when set back on the shelf, it is now dangerous for the customer who buys it. If they turned the lid back on fully, there is no visual check for a lack of a seal.

I just bought two, and both had been previously opened. They did not smell good and a taste was terrible - obviously contaminated.

Even the cheap brands have an inner seal. I guess Hellman's has no concern for customer's health.
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User Replies:
DebtorBasher on 10/23/2012:
I completely agree with you and have noticed the same thing. In fact, the last jar I bought, I was able to open it without breaking the ring from the lid...with the lid in my hand, I pressed the ring with my thumb to break it loose and tear it off the lid so I can replace the lid back onto the jar. I also wondered why there was no seal under the lid.
madconsumer on 10/23/2012:
what would have contaminated the product?
leet60 on 10/23/2012:
Sandwich spread contains whole eggs and egg yolks. While these are supposed to be "pasteurized" during the manufacturing process, an airtight seal is necessary to preserve the freshness of the product. Egg containing products, left exposed to air at room temperature can develop salmonella which can cause illness. I agree that the product should have an inner, airtight seal.
trmn8r on 10/23/2012:
I'd be hard pressed to differ with the science facts articulated by my compatriots above, and it is evident that a product that is to be refrigerated once opened needs to be sealed until the customer uses it.

The mayo I buy regularly, and I've never seen the lower ring not break away, which indicates the bottle has been previously opened. My guess is that the ring breaks prior to the air seal. Looking back over the OP's complaint, it isn't clear if the ring was previously broken or not.

Some Hellman's products have the thin plastic seal on the outside, such as squeeze bottles. My memory is the mayo used to have such a seal, but no longer does.

My belief is Unilever's position will be that the current cap is designed in a manner that keeps the product sealed until the plastic ring breaks away. The plastic threads that hold the ring and lid together are very fine, and should break with only a fraction of a turn. I couldn't tell if the OP was suggesting a customer broke the seal and then retightened the cap or not. The tell is if when opened you feel and hear the threads break.

The best thing to do IMO is call Unilever at 800-418-3275, and see what they say. I'm confident their CSR's are trained on this aspect of the packaging.
DebtorBasher on 10/23/2012:
8er,8er,my 8er...I believer the OP is saying that turning the lid 1/3 of the way, will open the jar without breaking the seal. That's the way I read it and agreed because I have opened these jars without the seal breaking...so, the OP is concerned the jars may have been opened while on the shelf at the store, by customers checking the lids.
trmn8r on 10/24/2012:
Sweetie, you can believe what you want, and I have no quarrel with that. I've read too many consumer comments that can be interpreted at least 2 and sometimes more ways.

On an unrelated matter, now that I'm back in mayo - Hellman's lasts in the fridge for a long time after opening. I had a bottle opened in 2007 that I finished off in 2010, and it was just like new.
Mrs. V on 10/24/2012:
I found this on the Hellman's website:
"We have developed a new cap on our 15 and 30 ounce jars. The cap is designed with a tamper evident ring, similar to beverage bottles. There is no inner seal as the tamper band ensures a safe product.

By eliminating the need of the tamper band we have created a more environmentally friendly cap thus preventing 145,000 pounds of PVC waste from entering the waste stream."
DebtorBasher on 10/24/2012:
If they used the cardboard type seal like MiracleWhip uses under their lid, they would be using even lesser PVC by discontinuing that plastic so called safety seal.
Shane on 08/09/2013:
Yeah I just got it and it greatly surprised me that there was no inner seal. I thought about it for a second and realized that the mayo must be air tight without an inner seal, and after you open it for the first time that's when it gets exposed to air.

I think they should have not changed anything, its strange and its going to make me think twice before purchasing another hellmans product.

Also I am not concerned with the environment, because I believe in the book of genesis, God promised to never flood the earth again.
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Cap Will Not Close
Posted by on
We just purchased a new 22oz container of Hellman's mayonnaise. We used about a third of it and went to close it and store it the refrigerator the lid will not close. Obviously, this means the entire bottle is now wasted since we cannot close it to keep it fresh!

To top this off we went to the web site to lodge a complaint and could not find an option for customer service, there was a number on the package but only open through the week!

Pretty disappointed!
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User Replies:
Anonymous on 02/26/2011:
What type of lid was it?
Skye on 02/26/2011:
Hellman's is also known as Best Foods. Here is the link to contact them and file your complaint:

Anonymous on 02/26/2011:
What did you use a third of a 22 oz bottle of mayo for? Were you making potato salad?
Skye on 02/26/2011:
Is it the squeeze bottle or jar? What's wrong with the lid, off center or something?

Anonymous on 02/26/2011:
*Biting my tongue - hard*
Anonymous on 02/26/2011:
Put some saran wrap or foil over the mouth of it, or put it into another container.
Skye on 02/26/2011:
Good advice ript, no, good advice about the SARAN WRAP.

OK, stop biting your tongue!
Skye on 02/26/2011:
OP, call them first thing Monday morning, if you prefer immediate contact.

If you would like to speak to a live representative please call us at: 1-800-418-3275, Monday-Friday, 8:30 a.m. - 6:00 p.m. ET.

trmn8r on 02/26/2011:
The new bottles (plastic) I am not impressed with. The cap is not that substantial. I wonder if you stripped it (likely not hard to do) or if it was just defective.

People expect companies to be open 24/7 in this day and age, which I don't understand. If companies are going to pay people to work all night in case a complaint rolls in, consumers are going to have to pay more for the product. Personally, I don't want to see that happen.
Venice09 on 02/27/2011:
Ript, I'm still biting my tongue.
jktshff1 on 02/27/2011:
I'm with ript
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