COLONIAL HEIGHTS, VIRGINIA -- I went to the HHGregg in Colonial Heights VA. It was the worst experience I've ever had. I Will never step foot in the store ever again!! When I picked out the washer and dryer I wanted to purchase, ... read full review9 Replies - Latest reply on 11/22/2012
Very Poor Customer Service
NORRIDGE, ILLINOIS -- To all those who are contemplating making a purchase at hhgregg, especially a big-ticket item, I wish you better luck. I have never written a negative review about a retailer before. However, my extremely ... read full review2 Replies - Latest reply on 11/16/2011
3 stores before the best
VIRGINIA BEACH, VIRGINIA -- We went out to purchase a new dishwasher, went to Sears and had an extremely annoying sales person who couldn't tell us what ones were in stock or how long it would take to get one....went to Best Buy ... read full review5 Replies - Latest reply on 02/27/2012
Poor customer service!
PITTSBURGH, PENNSYLVANIA -- Order number: Q206-001180
On 6/14/11 I bought a fridge at HHG and scheduled delivery on 6/27. It is now 7/23 and still have not received it! I do not understand the extremely poor customer service ... read full review2 Replies - Latest reply on 07/24/2011
This residence in Northern Virginia purchased a G E stackable washer and drier from HH Gregg recently.
Our residence is an old house that has a 110 volt unit that was to be converted by one of their ... read full review3 Replies - Latest reply on 06/20/2011
Installation From Hell
CHARLOTTE, NORTH CAROLINA -- I bought a 55” TV on September 25th on invoice # 2311-069992. I had the store hold the TV until I was ready for the installation. Since H.H. Gregg offered an installation program, I decided to go for ... read full review1 Replies - Latest reply on 12/14/2013
I was ripped off by HHGregg
BUFORD, GEORGIA -- I purchased a GE dishwasher from HHGregg just over a year ago. after about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said ... read full review25 Replies - Latest reply on 12/21/2011
It's still in process. I purchased a dishwasher, disposal, and refrigerator from them. They have messed everything up at every step along the way. First, they got the bill wrong, they fixed that but have not yet fixed it with their 18 month financer. They originally told me I could have my appliances the next day, they changed that to two weeks. I gave them 18 days. The day came, the dishwasher came, there was no refrigerator. I had to call to discover that it was placed on an indefinite back order. Still, no one has ever called to tell me about the status of the refrigerator. The evening the dishwasher was installed, it is leaking, and the water will not drain out of it. They are coming back tomorrow to try to re-install it. They don't have their own installers, it seems like it is whoever they can get that day. So far, I rate them as incompetent. The manager is trying to get it sorted out and corrected, but in the mean time my house is a mess from emptying cabinets, and I have no refrigerator, and the dishwasher leaks.1 Replies - Latest reply on 06/17/2011Add reply
Promise of delivery time waiting for a call to when the product will arrive starting at 6:30 am to be told by another dummy it will not come then. although all things are made to the promised time and lost time for arrangements. 2nd thing Bank America will not block or stop payment by request from a customer even if things are not correct. Tried to stop payment and was told no way will cancel this card today.3 Replies - Latest reply on 06/10/2011Add reply
What Customer Service?
I purchased a new Whirlpool Side-by-Side Refrigerator from HH Gregg in May 2010. In January 2011, the compressor quits working and we lose everything inside. When I contacted HH Gregg about getting ... read full review5 Replies - Latest reply on 03/23/2011
GREENSBORO, NORTH CAROLINA -- Yesterday I visited your store to look for an mp3 player for a friend. I stood by the mp3 players & reviewed them for about 5 minutes while trying to catch the eye of a service worker. I couldn't find anyone around & when I attempted to approach a man, he quickly picked up the phone & turned away from me. This was very distressing. All I wanted was some information about a product & there was no one interested in helping an elderly person who felt lost & confused.
7 Replies - Latest reply on 06/12/2010Add reply
While I understand that staff can be overwhelmed with customers, the store wasn't that busy (in my humble opinion) & nobody even told me that they would be with me shortly.
Instead, I went home and purchased an mp3 player from Best Buy's web site (simply because I'm more familiar with it) & was done with the whole situation. I just wanted everyone to know how difficult it can be to get someone's attention at your store & I hope this can be used as a learning tool to help staff learn better customer service. Thank you.
Worst Customer Service - Pathetic GM
BRIAR CREEK, RALEIGH, NORTH CAROLINA -- After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM [snip] (He said he was ... read full review5 Replies - Latest reply on 03/23/2009
FRANKLIN, TENNESSEE -- I have had a dryer that I requested repair on 7/12/07. The dryer has had a service call on 7/17, 7/20, 7/25, 7/27, 8/1, and I am scheduled for today, 8/3. I was informed that the "lemon policy" on the contract states that 3 repairs over 3 months, does not "count" if the 3 repairs are in a 30 day period. All of my service calls this month count as one visit, due to the 30 day service guarantee.
2 Replies - Latest reply on 08/03/2007Add reply
Also, A & E Factory service, the service reps for HH Gregg, have been horrible, rude and unethical. They have even resorted to not documenting service visits in my record, so our records do not match.
I am going to pursue legal action if I do not get a replacement dryer or at least a service tech who actually knows how to fix the stupid dryer. I will NEVER buy another thing from HH Gregg. THat is unfortunate because we have spent over 10k in the last 2 years there. We are getting ready to move and will be making more purchases, just not at HH Gregg.