HH Gregg Consumer Reviews - Page 3

Ordered TV February 3. Still haven't got it. Has been sitting in warehouse. Customer service keeps giving me the runaround. Got first bill week ago but no product.

WINTER GARDEN, FLORIDA -- Worst company to do business with. Purchases a TV as a present for wife's birthday and they had the nerve to open the box and check the TV for damage. The associate did not even have enough common sense to make it look unopened so I could wrap it like a present. So needless to say, will never come back.

GREENSBORO, NORTH CAROLINA -- Yesterday I visited your store to look for an mp3 player for a friend. I stood by the mp3 players & reviewed them for about 5 minutes while trying to catch the eye of a service worker. I couldn't find anyone around & when I attempted to approach a man, he quickly picked up the phone & turned away from me. This was very distressing. All I wanted was some information about a product & there was no one interested in helping an elderly person who felt lost & confused.

While I understand that staff can be overwhelmed with customers, the store wasn't that busy (in my humble opinion) & nobody even told me that they would be with me shortly. Instead, I went home and purchased an mp3 player from Best Buy's web site (simply because I'm more familiar with it) & was done with the whole situation. I just wanted everyone to know how difficult it can be to get someone's attention at your store & I hope this can be used as a learning tool to help staff learn better customer service. Thank you.

PIQUA, OHIO -- We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip. The hassle began when I called to see if it was in stock, they said it wasn't, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead. When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK. This morning we decided to just get our money back, we had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that's not what we agreed on last night. I told him I changed my mind, we'd already had too many problems with this.

He said he'd give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I'd pay the restocking fee, just write it up. When I asked for the cash back, he said they'd send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice. Before I walked out of the store, I told him he was going to get a little publicity. I'd write the Attorney General, Better Business Bureau, and post this on several web sites. He said didn't seem to care.

TOWSON, MARYLAND -- H. H. Gregg makes you pay for shipping with a promise to 100% reimburse this by mailing you a prepaid Visa card. I wondered, why don't they just offer free shipping in the first place? When I got the card in the mail, I found out. It's a scam. The letter that accompanies the card says it can be used "anywhere that Visa cards are accepted" but this is not true; the card is almost impossible to use.

If you try to use it in any financial institution it is automatically declined. If you try to use it in a restaurant, deli, flower shop, barber, taxi, beauty parlor, or anywhere else where *they* have decided you might leave a tip (a long list) the card is dinged for 20% more than you asked to put on it. If you try to use it to buy gas you can't buy gas at the pump. Many, many other such restrictions.

I tried to call their customer service about this. Can't be done. Like all credit/debit cards, there is a customer service number on the back of the card, but unlike any other card, when you call their number there is NO option that reaches a human being. So there is no way to inquire about this policy.

So then I called the store where I purchased the appliance, who would not do anything. "Not our department" they said. Then I said I wanted to return the appliance because of this situation but they refused to take it back. "It's too late to return it" they said. Funny about that, I just got the card yesterday. Do you guys delay sending out the card until its too late to return the appliance, on purpose?

Finally I called the corporate headquarters main number in Indianapolis where eventually, after almost half an hour of hitting dead ends in their voice mail system, I was able to reach a customer service representative. To her credit, she tried hard to find a way around all the restrictions, so the card would be usable. But even she was unable to do so.

Their hope, I think, is that you get so frustrated with trying to use their card that you throw it away in disgust. In which case, of course, they get to keep your money. They are certainly right about one thing; I am definitely disgusted with H. H. Gregg. I'll never buy from these crooks again.

BUFORD, GEORGIA -- I purchased a GE dishwasher from HHGregg just over a year ago. After about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, That was a half a day off work. The following week we got it rescheduled, the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on. $150.00 and another half a day off work.

Another service technician finally came out and got the dishwasher to work, another half a day off work. About 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work. The technician got the part and fixed the dishwasher, another half day off work.

About a week before Thanksgiving, the dishwasher stopped pumping water out and HHGregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before Thanksgiving, another half day off work.The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and HHGregg that they now need to either replace the dishwasher or refund our money.

They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed HHGregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday I spent 4 hours outside the Mall of Georgia Store with a sign that read, "I was ripped off by HHGregg". I intend to be back this weekend with the same sign.

COLUMBUS, GEORGIA -- I purchased a 42" tele for my parents Friday 11/27 at HH GREGG but have regrets doing any business with them at all. If I had more time (I was visiting from out of town) I would have left the store without further to do. They were not knowledgeable of anything other than their service agreements.

I picked a set out and wanted it rung up quickly because my dad was in the store and I didn't want him to know what I was doing. I explained this to the clerk. He continuously asked me to buy a service contract. The whole service contract thing went on for 10 minutes. He tried to scare me, he told the all the product was crap and I was crazy to go without one (what the hell?) He asked me why I don't buy contracts, he got personal. I finally told him either he ring up the purchase or I'm leaving, his attitude became surly at that point.

I gave him my American Express to purchase (which they take) and he made a half hearted attempt to swipe it, when that did not work he told me my card "must have been blocked". This whole time I was starting to get the feeling these people only knew how to sell to trailer park trash as their attitude was unprofessional to say the least.

I told him to do it again as American Express never "blocks" my card. He did very quickly and then said I needed to give him another card. After the threats and harassment over the service contract I didn't buy, and the grief over the card when it was obvious to me he was not doing it correctly, I went looking for a manager. When I found one, I told him what had taken place.

He simply took my card from me, and swiped it; of course it worked. Once the invoice to sign was printed he (the manager) gestured for me to follow him. I wondered what that was about but I followed him to the front door of the store. He had me sign the invoice there, instead of at the desk, right beside the door! Then he suggested I wait outside for the TV to be brought out. He was noticeably annoyed when I turned and walked back to the back of the store (to get my father).

Well, I am a 57 yr old woman and I certainly did not appreciate the condescending and rude behavior of these people, from the manager on down. I will NEVER walk into HH Gregg again as long as I live, AND I will blog and spread the word. Looks like I won't have to do much though as there seems to be lots of complaints. I cannot believe a retailer would act this way DURING A PURCHASE! What is WRONG with these people???? The is the Columbus Ga store on Whittlesby Rd at Columbus Crossing. AVOID!

KNOXVILLE, TENNESSEE -- We purchased a 56" Toshiba DLP Projection TV from HH Gregg on June 27, 2006. By August 2007 we had to have the lamp repaired. Again Jan. 2009. The repair company they use us Norman Electronics. Both times we have had difficulty getting the service call. On Jan. 8, 2009 the lamp went bad in the TV and we went directly down to HH Gregg to set up the service call and to buy a 22" flat panel Sharp TV to tide us over. They assured us that the repair co. would call us in the morning to let us know when to expect them. When I never got the call I called HH Gregg.

No record of the service call! I put in another request and we were told by Normans Elec. that they would be out Jan. 14th and would call first to let us know what time they'd arrive. I waited again and received no call. When I called Normans they said that they had just ordered the part two days before and it'll take another 7-10 days to get the part in! I called HH Gregg to complain and even called their corporate office but was told there was nothing they could do. When the lamp went out the first time we had a problem getting the part in so finally they shipped the part directly to us and a local company installed it.

When I asked HH Gregg about the TV and the problem with the lamp going out twice (was this a lemon of a TV?) they said there was nothing they could do and unless a repair company stated that there was something that was causing the lamp to go out we were "SOL". I'd never buy another Toshiba TV nor buy anything from HH Gregg as they have no service. By the way, that little 22" Sharp TV we bought? After bringing it home we discovered one of the pixels was blown which meant returning to the store to exchange it for another one!

BRIAR CREEK, RALEIGH, NORTH CAROLINA -- After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM ** (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player. He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!

I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more... he was not confident in when he can expect more in stock). ** was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!

I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!! I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.

Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good. For them to make claims that you HAD to have their expensive cables or the TV will not work properly is fraudulent! Noticed the unsatisfactory rating on BBB, just wish I looked at that prior to giving my money to this awful company.

COLONIAL HEIGHTS, VIRGINIA -- I went to the HHGregg in Colonial Heights VA. It was the worst experience I've ever had. I will never step foot in the store ever again!! When I picked out the washer and dryer I wanted to purchase, the sales man proceeded to try to sell the warranty for an extra $200.00, I decline. Another sales man walked up to the one that was helping me and told him not to sell it to me, wait to sell to a customer that would purchase the warranty. Right in front of me!!

So the sales man that was helping me turned around and said "I'm sorry we sold out." I decided to ask another sales representative. Once I did the same man walked up to him and told him not to sell the washer and dryer set to me if I wasn't going to purchase the warranty. I've never been treated like that before the whispering right in front of me. It was very rude. I will never shop at hhgregg again.