HH Gregg Consumer Reviews - Page 4

PITTSBURGH, PENNSYLVANIA -- On 6/14/11 I bought a fridge at HHGregg and scheduled delivery on 6/27. It is now 7/23 and still have not received it! I do not understand the extremely poor customer service by HHGregg. I received only one voice-mail around the date of the delivery indicating that the fridge was not in stock. Since then, I have not heard at all from HHGregg. It has been me that has had to initiate two calls. One would think that for a customer that is purchasing a +$2000 product HHGregg would take the time to contact them regularly to let them know that it is still waiting for the product to deliver. This is a sign of extremely poor customer service procedures.

Additionally, I received my Visa bill a couple of days ago and note that HHGregg had the audacity to bill me for product I have not yet received! That's complete nonsense because many other companies routinely hold back billing customers' credit cards until the product at least ships. This is modern-day piracy at its worst!

This residence in Northern Virginia purchased a G E stackable washer and dryer from HH Gregg recently. Our residence is an old house that has a 110 volt unit that was to be converted by one of their local contractors to convert our drier to the most recent volts required to operate our new drier. This was a two piece unit that was for a 24" space.

Their store provided a three prong dryer converter that could have been used to convert our drier to the most recent converter necessary. We were told by their store that their contractor could provide the proper services so that we can use our new purchase. Normally they are good about providing satisfactory guarantee of their products, but in this case there is no excuse for the conflict that is going on between their contractor and the services that the contractor was to use. Thank you for your time to hear me.

It's still in process. I purchased a dishwasher, disposal, and refrigerator from them. They have messed everything up at every step along the way. First, they got the bill wrong, they fixed that but have not yet fixed it with their 18 month financier. They originally told me I could have my appliances the next day, they changed that to two weeks. I gave them 18 days. The day came, the dishwasher came, there was no refrigerator. I had to call to discover that it was placed on an indefinite back order. Still, no one has ever called to tell me about the status of the refrigerator.

The evening the dishwasher was installed, it is leaking, and the water will not drain out of it. They are coming back tomorrow to try to re-install it. They don't have their own installers, it seems like it is whoever they can get that day. So far, I rate them as incompetent. The manager is trying to get it sorted out and corrected, but in the mean time my house is a mess from emptying cabinets, and I have no refrigerator, and the dishwasher leaks.

I purchased a new Whirlpool Side-by-Side Refrigerator from HH Gregg in May 2010. In January 2011, the compressor quits working and we lose everything inside. When I contacted HH Gregg about getting it repaired, they pass me off to Whirlpool. A & E Factory Service was initially scheduled for the repair, but they didn't even bother to call and say they weren't coming... they just didn't show up!

It has been 3 weeks and our refrigerator is still not working! I tried going through the manufacturer, but after 3 weeks, I thought HH Gregg would "step up" and try to help me. After all, I am THEIR customer. No such luck. They just keep passing me off to Whirlpool. If this is how they treat their customers, well then they will forever have at least 1 LESS customer.

FRANKLIN, TENNESSEE -- I have had a dryer that I requested repair on 7/12/07. The dryer has had a service call on 7/17, 7/20, 7/25, 7/27, 8/1, and I am scheduled for today, 8/3. I was informed that the "lemon policy" on the contract states that 3 repairs over 3 months, does not "count" if the 3 repairs are in a 30 day period. All of my service calls this month count as one visit, due to the 30 day service guarantee. Also, A&E Factory service, the service reps for HH Gregg, have been horrible, rude and unethical. They have even resorted to not documenting service visits in my record, so our records do not match.

I am going to pursue legal action if I do not get a replacement dryer or at least a service tech who actually knows how to fix the stupid dryer. I will NEVER buy another thing from HH Gregg. That is unfortunate because we have spent over 10k in the last 2 years there. We are getting ready to move and will be making more purchases, just not at HH Gregg. BUYER BEWARE!!!

VIRGINIA BEACH, VIRGINIA -- We went out to purchase a new dishwasher, went to Sears and had an extremely annoying sales person who couldn't tell us what ones were in stock or how long it would take to get one... went to Best Buy and had the worst shopping experience's ever, treated very rudely. We went to hh Gregg and found nice people, great service, best
prices and everything available in 24 hours. We will always shop there from now on.

Promise of delivery time waiting for a call to when the product will arrive starting at 6:30 am to be told by another dummy it will not come then. Although all things are made to the promised time and lost time for arrangements. 2nd thing Bank America will not block or stop payment by request from a customer even if things are not correct. Tried to stop payment and was told no way will cancel this card today.

CHATTANOOGA, TENNESSEE -- I purchased a new oven at HHGreg. When it was delivered to my house on April 1, it was delivered with a broken control panel. This means I have not been able to set the clock or control the cooking temperature on my oven for 20 days. The only assistance they have offered is a minimal refund and A&E repair service. I invite you to read my review of their service!