I stayed at the Hilton Garden Inn at Lakewood NJ last night. I prepaid the room in early August, so Hilton had my money for a month before I even stayed there. I have an extra $50 charge on my credit card that the hotel didn't tell me about when I checked in and the chain says the charge won't come off for 7-10 days even tho I didn't charge anything to room or do any dmg. It's outrageous and not the same policy as other chains.
3 Replies - Latest reply on 09/19/2013Add reply
Other chain hotels swipe your card in case you charge something to your room or do damage, but they don't put a charge on your account if you don't charge or damage.
Advanced non-refundable rooms
Beware when you purchase in advance and it's non-refundable. Hilton is VERY inflexible. The reason that I had to change was that we had a small dog that had to come with us on our vacation and I only ... read full review13 Replies - Latest reply on 04/12/2011
I have been a regular customer of Hilton Hotels and am an Hilton Honors member. The bad weather in UK forced cancellation of flights to many destinations. Not only had Hilton Cologne bumped up the price of the hotel for a trade fair they wanted a guarantee. This is fine but when your attempts to travel are thwarted by weather circumstances corroborated by your travel agent - you do expect not to be held to the guarantee. A charge of euros 530 for a room I could not use is just daylight robbery.
1 Replies - Latest reply on 02/03/2009Add reply
I would advise everyone to avoid using these people at all. Yes - I may be able to claim on insurance - but this is not the point.
Beware of the NetDirect Rates!!!!!!
ANAHEIM, ARIZONA -- I made a reservation through Hilton online and got a NetDirect rate. I couldn't believe there was any reason I would change my reservation, since we had found a sitter for my kids, someone to watch the ... read full review5 Replies - Latest reply on 08/27/2008
NYC, NEW YORK -- I prepaid at the Hilton Garden Times square Hotel. They have a policy that you can't cancel and get your money back. I called 4 days in advance to cancel but agreed to another Hilton In Washington, DC if they would credit my account. VERBALLY they agreed to refund my money on the next statement if I booked a non-refundable room in Washington which I did. They would not honor the refund. when I complained to American Express I received, weeks later, a statement of their No-refund policy. had they not agreed to the refund I would NEVER have booked a Hilton Hotel again. Now I am committed for the Washington stay but that's it. I am yet more annoyed because I just invested in a new Hilton Garden Hotel yet to be built. I WILL NEVER STAY IN A HILTON AGAIN ever the one where I am an investor.3 Replies - Latest reply on 09/10/2013Add reply
The Thieves at Hilton Honors
I am relating here my experience with the Hilton Honors program. More then a year ago I transferred 200,000 points form my American Airlines account to use them for a family vacation. That vacation ... read full review10 Replies - Latest reply on 04/22/2011
Hilton Honors Members Beware
I was a faithful user of Hilton Hotels for many years. So much so that I was a Territory Sales Manager and suggested the 6 salesmen under my command use Hilton Hotels whenever they could. For as long ... read full review8 Replies - Latest reply on 07/28/2009
Blood Stain On My Sheets
SCHAUMBURG, ILLINOIS -- On Valentine's day my husband and I went out with 16 of our friends in Schaumburg. We all stayed at The Hilton Homewood in Suites. The next morning when I was getting ready to leave I noticed there was ... read full review7 Replies - Latest reply on 03/19/2009
Hilton shows pay-per-view movies in their hotel rooms. This is highly disturbing since pornography is causally linked to violence against women.
1 Replies - Latest reply on 03/03/2004Add reply
Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.
We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. As if that weren't bad enough, domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population.
Creating Social Justice is calling for a boycott of your company until the pornography is removed. http://www.endhomelessnessnow.org/Pornography/corporate.htm