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Disgruntled employee and excuses
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BRIDGETON, MISSOURI -- Friday, June 2, 2017

I have a number of complaints about store associates' attitudes at the Bridgeton, Missouri store, but I'm going to stick with the experience I had this evening for now.

Just prior to the announcement at 7:45 that the store would be closing, a store associate came down my aisle straightening the shelf items. At everything she encountered that was out of place she expelled a heavy, exasperated sigh. Very distinguishable, and just short of groans. She would pick things up and slap them into place. She increased her level of exasperation the longer I was in her aisle, and caused me to have to maneuver around her to see or pick up an item. She even picked up and dropped all the dowel rods, making a loud crash with each bunch, seemingly just to make a point. Seriously? Do the dowel rods really need straightened? At checkout I mentioned that the lady straightening the woodcraft area was very unhappy and obviously did not like her job. The checker proceeded to tell me the associate worked two jobs and had a very stressful day. I get that. I have compassion. Where I draw the line is the attitude that because you're unhappy you have to tell everyone around you or make their problem your problem. I'm sorry you're unhappy. If I can help you I will. But not when you are a disgruntled store associate & I'm trying to hurry up and make a selection so that I don't get glares from the rest of the employees because it's too close to 8. To make excuses for a store associate with a bad attitude is INEXCUSABLE!

On an additional note, the checker was telling a new associate in a mocking tone how everyone rushes to the front as soon as the announcement plays that the store is closing. I understand you close at 8, but there is a very distinct negative and shaming attitude toward anyone that's not rushing to the front at a quarter till 8. It's ridiculous and NOT customer friendly.

Please relay these complaints to the store manager.

I can promise you, you don't get that attitude at Michaels. Go there and ask questions to see for yourselves. They are always glad for your business and take personal responsibility for their knowledge and service. Their customer service over the years - no matter what store I go to - far exceeds Hobby Lobby's. I've been going to these two stores for many years (in 3 states) and Michaels always has superior customer service. Very rarely do I find friendly or knowledgeable customer service at Hobby Lobby. I'm not going to pull the religion card here, but it certainly doesn't promote your highly advertised values. That's what is truly shameful and hypocritical.

Signed,
Someone who spends a lot money at craft stores.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAWRENCEVILLE, GEORGIA -- Checkout lines are preposterously long and the waits are indeterminable! Twelve people in each line when only two checkout lines are open, one hour after opening on the Monday after being closed on Sunday, directly after Thanksgiving, is beyond poor planning by management.

Each and every time I have checked out at Hobby Lobby has been beyond ridiculous. Customers in line say the SAME thing happens to them time after time and they have had it too! I am handicapped and CANNOT stand fifteen minutes or MORE just to check out. I am THROUGH with HL and will NEVER go back again. HORRIBLE consideration for US, the ones with the money, the ones who keep them in business! Plenty of workers stocking, stocked shelves. And the cashiers NEVER ask for more backup! It's HORRIBLE!!!

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Bad online service! I ordered this early last week and waited till Saturday to get a shipping label but it really did not ship till Monday where the deliveries is scheduled more than 2 weeks after delivery. I called so many times last week to check on
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, ILLINOIS -- Bad online service. I ordered this early last week and waited till Saturday to get a shipping label but it really did not ship till Monday where the deliveries is scheduled more than 2 weeks after delivery. I called so many times last week to check on the order and no one was able to help me to tell me the status other than the reply "it has not shipped and we don't know when it is going to ship." I needed the items for an event early next week where I had to get something else. I tried to cancel my online order and another disappointment with "Sorry we can't cancel your order" but it is arriving in 9 days! What kind of shipping takes over 11 days to ship from OK to IL. This is really so disappointing with how this company handles your online orders.

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No Trespassing Forms
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- I entered the store looking around and all of a sudden the managers start following me so I felt uncomfortable and was headed to register to purchase some items. So as I was leaving store the managers stop me by that time the polices pulled up. Telling me I'm trespassing. I'm like, "What is goin on." The managers said I concealed some merchandise and pulled it out my pocketbook at register. Now put in mind I get out store 1st door nothing in my purse. Then you tell me I'm trespassing. No warnings, no arrest, you ran my name thru and made me sign trespassing form and took my picture.

I'm still tripping cause I'm trying figure out who came up with these store laws. Even the officer I asked them. They must be calling them a lot. They was so tired of coming to the store serving people trespassing forms. I said they'll be bankrupt in couple of years anyway. I only have one message to corporate please serve warnings before trespassing or y'all will be signing some big lawsuit checks. And second last but not least I'm already laughing at your inventory report cause the managers who you got now won't be your manager next year.

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Don't Blame Me for Your Mistake Please.
By -

BLOOMINGTON, INDIANA -- I was just in the Bloomington, IN store about 2 hrs ago and I am appalled by my experience. I have shopped at this location before and gotten decent service and going in to this particular experience I was expecting good service.

On Saturday I purchased a SpeedBall Speedy Carve stamp making kit. After drawing out my stamp I went to carve and discovered that my kit came with 2, #4 tips instead of a #2 and a #4. I called the store and spoke with the manager on duty. He found the only remaining package and checked the contents. It turned out that this package had 2, #2 tips. I asked if he would hold it until Monday for me and I would come in so we could trade tips. He agreed and told me the item would be at the front desk.

I came in this evening with my kit to have the tips swapped out. The girl at the counter looked in 2 cubbies then said she had no idea where it might be and called for someone else. An ASM came and asked if the girl had looked everywhere and she said she had (she had not! There are like 8 registers). The woman proceeded to talk about how she's never even seen such a thing, she doesn't know what it is or where it would be. She started off in the wrong direction to find it so I went to the area and showed her where it should be. She replied in a VERY nasty tone "Well, that's where it WAS."

At that point I decided that she didn't want help so I went back to the front of the store with my son and husband. We waited and waited and waited and she came back and asked the girl again if she had looked everywhere. The girl gave her a very indignant "YES!" So then this woman starts slamming open cabinets and ripping out the contents and throwing them onto the floor. The girl asked what she was doing (and yet again with the nasty tone) snapped at her "Well we have to find it and you'll have to put all this stuff back out!" At this point we had been in the store for about 15 min for what I had assumed would be a very quick swap of parts.

She disappeared into another room and then came back empty handed still. She said she didn't know where it was and asked if I lived close by. I explained that I don't live very far but it's pretty inconvenient to come in because we have to ride the bus.

I had noticed there was a package of tips that had the one that was supposed to be in my set plus another tip. I asked if it was possible to just take the #2 out of that package and I'd give her the extra #4 so that if they found the other pack they could at least swap that one out and be able to sell it. Her reply was "Well, if you'd just wait for me to talk to him... I'd rather switch them out than having something I can't sell."

I was pretty over the entire situation so I just told her that I would like to return the item. She asked if I had a receipt and I told her that no, but it's defective and I want to return it. She gave me a smartass look, nodded toward the overcrowded 1 open lane and told me "Yeah, you can return it... you'll have to wait in line over there."

So I got in line and watched her giving me nasty looks and attempting to whisper to the girl checking out customers while it was very clear that she was saying rude things about me to this girl - in front of other customers! With me standing right there! Then when I was 2nd in line she disappeared again. When I got up there the girl then had to call for "code 3" (or something similar) and wait for the ASM to return to the register before processing my return. She attempted to give me a store credit, which I refused because this is not someplace I want to be spending my money if this is how customers are treated - by MANAGEMENT no less!!!

After filling out the return form I requested a name and ph# for the DM and they refused to give me contact info. I had to call a store in Arizona to get any sort of useful information. (** in the East Ray Rd, Phoenix, AZ store are especially helpful and friendly! Even before they knew I had any sort of issue they were ready to help.) From what I've read online communicating through the corporate office does exactly zero good at resolving any issues you have. Which is unfortunate and I hope it's not true. I am already incredibly disgusted with this situation.

I have no idea if the original manager I spoke to failed to communicate the situation properly, if the ASM later found the item in one of the 2 register she didn't check or if this is, in fact, how Hobby Lobby trains customer service but it looks all around bad to me. I would rather go to an even less convenient location if it means my business is valued.

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Accused Of Stealing
By -

LITTLE ELM, TEXAS -- I have been shopping for the last year a our local Hobby Lobby buying jewelry making items, and have spent a lot of money there, I mean a lot!! I noticed the last few times I was in there I was being followed aisle to aisle. It was getting so that I couldn't concentrate on what I was even in there for. I resigned to the fact I wouldn't go back in there if I was going to be followed around...

Well several months pass and I needed some beads for a special necklace and decided to run in before they closed, I was accosted at the door and treated very aggressively by the manager to follow him to the back to the office. He then said he would prosecute me and of course I'm so distraught I can only start opening my purse offering a full view and took off my coat. I was terrified at his horrible aggressive and I mean aggressive acts towards me.

He of course found nothing, and I pulled my coat from him and put it on and said I was leaving and he literally attacked me like a ravaged animal. No he didn't hit me but he kept running into me and when I would push away from him he said he would file assault charges on me. Remember I have stole nothing and he never found an item on me or my purse or coat.

When I finally made my way to the front he blocked and blocked the doorways telling 2 of his female workers to not let me out. I called 911 and he called 911, by the time all this horror was over I was not found with any item of any kind except what I purchased. I called my husband and he came, I was crying and so upset I couldn't breathe. When I was on the phone with 911 she kept asking me why he was detaining me against my will when he found nothing on me of any kind.

He had one of his big employees block one door and him on the other, I was scared to death and what's sad is the girl that was behind this manager ** she was helping me find the items I was looking for so I guess she told him I took something.

I have never been in a situation like this and frankly don't feel like going in a store of any kind. I don't feel this was appropriate behavior towards me... Had I stolen something I still feel he was abrupt in his aggressiveness, finally an officer comes and the manager is whispering to him, then the officer approaches me and says the manager thinks I stole from this store before. On all I hold dear I have never stolen from this store or any other store.

It was a horrible horrible incident that I can't seem to shake, I can't get out of my head the abuse I was put through and all I could do was treated as if I was a nobody. I want to report this but don't know my rights on stuff like this, I have never been in trouble with the law, I felt very trapped and very scared and the thing is I didn't do anything wrong. I will continue to look into my rights, I won't EVER STEP FOOT IN HOBBY LOBBY AGAIN.

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Hobby Lobby Wasted My Time and Ripped Me Off
By -

MCALLEN, TX -- I had ordered a stretcher frame over a year ago from Hobby Lobby. I did forget about it which was my fault entirely. I was in the middle of a pregnancy and moving when we originally dropped the pieces off and things became hectic. My husband and I went in to pick up the art work which was put on wood stretchers totaling approx. $120. We paid and realized that it looked off. The framer had advised us that an additional frame on the outside of the canvas along with glass would look good. We took the frame to the back and requested this additional work.

When I returned to pick it up ** (an excellent employee) recognized me (since I had been there on numerous occasions) and referred to another frame that I had purchased prior to this occasion which consisted of an autographed CD cover.

When I took the frame to the front, The total I was being charged was over $265. As the cashier was ringing me up, I noticed there was a problem. I was being charged for the initial stretcher once again. I advised her of the issue and she immediately contacted the Assistant Store Manager, ** who made me feel as if I was being interrogated, had no discrepancy, and suggested right away that if I were to have paid for the frame that an extra white document would not be attached to the work (the thought never occurred that they might have not removed it properly) and asked for the original receipt for part one of the work which was over a year old.

She advised me that without the original receipt nothing could be done. I asked for the corporate number. I contacted the credit card company who could not provide me with statements online over a year old unless I paid for a paper statement to be sent. I then contacted corporate only to speak with a customer service representative named ** who spoke above me and faster every time I tried to respond to her as she was going through her rebuttals. I advised her on the 3rd occasion during our conversation to please refrain from doing that as I found it extremely rude and she then told me it was because I was "interrupting" her!

I suggested the possibility of getting the credit card to send them an image of the receipt as a possibility as even if I did have the receipt, it would most likely be faded by now. Also, I was dealing with a store I thought I could trust. Both, my husband and myself have gotten our degrees framed there (MBA & BA each) along with several other works. **'s response was that she kept her receipts "quiet a while" and if put in file folders she knew first-hand they would "last at least 4 years."

I then suggested to ** that I would like to make sure I had my work returned to me as it was purchased in the Dominican Republic as a souvenir. She called the store and said she made the arrangement to have the frame removed. I asked to speak to her supervisor. His name was **. He was very courteous and said I could send documentation to him. However, as I needed the frames today (gift) this was not very helpful to me. This would maybe get me a refund, but I would need to spend more money for statements and additional time on this issue when I really want nothing more to do with Hobby Lobby. My time is more valuable.

In the end, I called the store to see if this work was ready to be picked up when I was 5 minutes away. I was told that it was and when I went in, I was handed the frames once more. I advised that I was not paying for the additional work. Another framing department employee walked by who seemed to know what was going on and told the framer to remove the frames. This took about 20 minutes. I was then handed frameless work without the stretchers that I had previously paid for.

Both my mother and my grandmother whom until this day were loyal customers with the school district and members of local church organizations never experienced such awful service. Also, I've done mystery shopping for several other companies, provided with a problematic scenario and never once have I been treated so poorly or spoken down to in front of others at a store.

It's really a shame that Hobby Lobby doesn't have more competition other than Michael's in our area. Maybe they would care more about their customers if they did. I will be forwarding this information and my family has also agreed to spread the word. Hobby Lobby accomplished throwing away my time, custom frame work, and their employees time not to mention several loyal customers.

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The Protection Game
By -

JOPLIN, MISSOURI -- Since I'm not allowed to use names this review may appear a little disjointed. I don't know if Hobby Lobby's founders are aware of the impenetrable force field that has been placed around them. They are harder to get a message to than the Pope! ORU wouldn't forward my message to him because they said it didn't concern the university. The gentleman on the phone said "That's how it works here!" Mardel also declined to forward my message to him.

Instead, it was forwarded to Hobby Lobby's main office, the very entity I had a complaint about. Neither ORU or Mardel would allow me the honor of leaving a personal message for him. And naturally the Hobby Lobby main office in Oklahoma City has refused time and time again to give me any contact information for him.

So after much more internet research trying desperately to find some point of contact, I came across the Christmas email address that supposedly goes directly to him. I know it's not anywhere near Christmas, but I was hoping on a wing and a prayer that it would somehow default to his email address. I haven't heard anything back so I imagine it went to the main office. I sure do hope they get a kick out of all my email attempts at reaching him that just end up being routed to them.

My next attempt was when I discovered he owned a media website. I filled in my information in the "share your thoughts" area. I requested for him to please contact me, but still have not heard back from him. I seriously wonder if the information even got to him.

Jesus Christ is the most important man that has ever graced our earth, yet He would welcome people from all walks of life to speak directly to Him. Are certain owners of Hobby Lobby more important than Jesus? No. But I think his handlers must think he is. Is he "protected" from people like me? Yes. And by people like me I mean the "little people." You know, the kind of people Jesus spoke with everyday.

He and his family have worked very hard to promote Hobby Lobby as a faith based business, yet the more important he becomes, the more he is protected. I suppose his "people" feel he can't be bothered with such small details. But no matter how important Jesus became, He never made anyone feel like a small detail. You can imagine how quickly He would have lost His flock if He operated that way.

You will lose your flock of patrons if you're not allowed access to them anymore. The "little people" are the biggest of all your flocks. We fill up the churches every Sunday and we shop your stores (for now) during the week. It was the little people that had faith in your father's dream by shopping at his store. I know, we are now just a small detail lost in all the shuffle of big business. But one of these days, a lot of your small details will no longer shop at your stores for reasons you're not even aware of.

"Honoring the Lord in all we do by operating the company in a manner consistent with Biblical principles." I read this quote in another article about Hobby Lobby. I trust he really believes that his staff are upholding his values. He seems like an amazing person from everything I have read. But when little people, like me, aren't allowed to talk to him, then situations like mine are never brought to his attention. And I imagine there are more questionable situations he is "protected" from.

I wish I had been treated with Biblical principles, not only in my quest to get a message to him, but in the aftermath of an accident I had in one of his stores. I was definitely treated with much less than Biblical principles, unless lies, defamation of my character and callous behavior is one of the principles I didn't learn about in Sunday school.

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Poor civil responsibility
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA -- Wow, you people are still open in the middle of the corona virus???? Is the bottom line more important than lives? You are a huge disappointment and you call yourselves a Christian company???? Until you change your police I will not step into your stores and will dis-courage others to do so. Is it the China connection?

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Yarn Is Not The Weight On The Package.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLINTON TOWNSHIP, MICHIGAN -- I purchased a few skeins of "I Love This Yarn" at Hobby Lobby. For some reason, I decided to weigh them. Every skein weighed less than the weight on the package. I'll never shop there again.

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Hobby Lobby Rating:
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1.5 out of 5, based on 10 ratings and
24 reviews & complaints.
Contact Information:
Hobby Lobby
7707 S.W. 44th Street
Oklahoma City, OK 73179
1-800-888-0321 (ph)
www.hobbylobby.com
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