TUSCALOOSA, ALABAMA -- I went to the store to purchase some things for my home. My teen was walking around without me. I was in there for about an hour. My child comes back and tells me, "Mom people have been hovering all over me the whole time." I looked up 3 employees were stalking her... My daughter was well dressed - no baggy clothes on tight skinny jeans, tight shirt, no big hand bag, no purse at all a matter of fact. When the employees seen her tell me they scattered.
I had over a hundred dollars worth of stuff in my buggy. And when I told the assistant manager he said she must have gave them reason to. My child is very well mannered, well dressed, short sleeved shirt on. There was no where she could have put anything to steal... Please be aware when you go into that store with your teen you're automatically a thief. I am appalled... I will never spend another dime in that store...
SIOUX CITY, IOWA -- I was at the store to purchase material to make some tutus. I asked the sales clerk where I could find the material to make these. She directed me to the area and I said "I have only made one of these and am not very sure of all the materials I need could you help me?" She said "I don't know how to make them," and walked away. I searched the best I could on my own and waited for another sales person to ask as they were busy waiting on other customers. I tried to find a particular item and could not find it while I waited. I asked another sales person as soon as they were available and she said "I can't help you but so and so can help you." I said to her "No she cannot help me."
The sales clerk I was referring to was right behind me and heard me say that. I turned around and walked away and she just stared at me as I left to purchase what I did have. She saw me several times after that and never tried to make it right with me. (I do believe she was the manager in charge or at least she acted like she was at the time.) I still do not have what I need to make the tutus so I am taking my merchandise back and maybe there is another store that will be more helpful than she was.
DENVER, COLORADO -- I am a watercolor painter who hangs work at several local galleries and businesses. I had used Hobby Lobby for framing several times over the past year and a half for framing. At the beginning the service and quality were good and it was a good low cost alternative to bigger frame shops. However in the past 4 months it has really gone downhill.
I had a painting damaged in May but understand that sometimes accidents happen so returned a few weeks later with a few. Orders have been consistently several days late without them letting me know and when I finally call them they have promised several times to get things done and they haven't been ready when I made the trip in to get them.
I am supposed to hang a show today and went yesterday and after talking to them in the morning and the lady telling me it would absolutely be done, it wasn't and it took several minutes of me standing there fuming to find it to begin with and tell me the three pieces were not done. If I ever get these painting that have been there almost a month now, I will never use Hobby Lobby for framing again and I guess you do get what you pay for after all.
HARLINGEN, TEXAS -- I ordered merchandise, came in, they know me, I have identification of who I am plus, credit card with which the payment was made. Because I can't find the receipt they are keeping the money and the merchandise. They will not credit my credit card account or give me the merchandise. Isn't that against the law?
HIGH POINT, NORTH CAROLINA -- I placed an order for a framing project - something I can have done locally in a day. Hobby Lobby takes over a week and when they tell you it will be ready in 7 days. I call - I get "We'll let you know, not it will be ready at 2, but a time but we will let you know..." Hmmm I do a lot of framing - maybe 2000 a year... I will stay in my local community from now on. Plus employee seems a bit careless. Just my experience.
TUPELO, MISSISSIPPI -- We recently stopped by the Hobby Lobby Store at the Mall at Barnes Crossing location in Tupelo, MS. My wife and sister-in-law went inside the store to shop. There were people at the checkout lines in the store and the doors were open for customers to come inside. They were in the middle of the store when the manager walked up to them and very rudely and loudly told them that the store was closed and that this was a company Christmas party.
My wife ask why the doors were unlocked and people in line checking out? She said " There is a sign on the door can't you read?" This was also said in a very loud manner so that everyone in the store could hear her. As my wife and sister-in-law were walking toward the door to leave a lady and her young son were coming in to shop and got the same treatment that they had received. This is poor store management and it will cost this company business in the future. I would like for company officials to review this store and review this manager!