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Criminal Enterprise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company was caught importing illegal artifacts from the middle east. The selling of illegal artifacts is one way ISIS supports it's terrorists while destroying the worl's heritage sites. STOP THIS COMPANY NOW!! DON'T SHOP THIS STORE EVER! BOYCOTT!!!

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False Accusations/Rude/Harassment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS CRUSES, NEW MEXICO -- Entering the store - I went to the jewelry aisle to find crimp beads and I picked some items off of racks. As I was looking at other things in the store, I remembered that in my purse was a plastic bag of tools, crimpers and wire used to hang my carvings in a show last weekend. I removed a couple of packages from my bag to compare the others with and realized that I had picked up more of the same size, so I returned the ones that I had picked up to the jewelry aisle and picked up some key rings instead.

I then proceeded to the check out counter with my purchases and told the young man that I was putting my things back in my purse, paid for my purchases and started to leave the store when the manager and security accused me of stealing and took me to the office. We watched the videos and they showed me taking the items from the shelf, it showed me returning to the shelf and that is all - it never showed me concealing anything, never any intent to steal anything - I tried to tell him that the items that he took from my purse was mine - paid for at a store in Austin, told him that I had receipts, but not with me as I was just passing through town to another showing of my art works.

I offered to provided them if he would only let me go get them. But instead he never ever offered any proof of his accusations, never asked the sales clerk if he could back my story, but rather had the officers write up a citation to appear in court and would not let me leave the room without signing a paper stating that if I ever enter another Hobby Lobby I will be charged with trespassing! I did provide the receipts to the judge and she dismissed the case, but the manager stole my belongings; literally "kidnapped" me into signing the paper (that is what the Judge called it) - and embarrassed, frightened me and harassed me as I have never been treated before.

What can a person do to regain their pride after something like this. I teach crafts, create woodcarvings, and show my art work all over Texas and New Mexico - I have spent a lot of time and money with this chain of stores - and now to be banned from all of them without probable cause.

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H*ll Hole
By -

ORLANDO, FLORIDA -- First, this company treats its employees like DIRT! This is first. I have worked for this Jesusy company and can tell you that the only people left for customer service in the long run are morons. These are the people that are hired after all the hard work of setting one of these "christian" stores up. They hire the most idiotic people to run the store along with working in the store, because no one else will put up with the BS of the store. The bottom line here is that the reason the Managers and employees are the way they are is because the company is so screwed up in its own demise, it is most likely destined to fail in the long run.

The 10 step process of returning an item for this store is so ridiculous in the year of 2010 it is beyond comprehension. So, of course the employees are going to be rude, they are either worked to death here, or are new hires with little to no retail experience. Their cash register system is so freaking antiquated for 2010 it is beyond anyone's comprehension. I would not step foot inside one EVER again, I will get my stuff online first before I go inside this store again.

BTW -- Opening up one of these store is a 3 week straight process. I mean 3 weeks straight. NO BREAKS! And a one hour lunch every day working 12-16 hour shifts everyday. The breaks supposedly are only 15 minutes twice a day. I am surprised the employees are not fed bread and water during these "H*ll" weeks! Half the people are fired almost immediately after the setup of the store, for stupid reasons. The rest are hand picked from the managers so the ones left after a year are going to be brand new people and the angry store employees who have no business in retail or don't care about retail anymore!

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Awful Service
By -

SAN ANTONIO, TEXAS -- Hello. I have a complaint to make and I'm a bit concerned about the quality of service that is being provided at one of your retail stores. Yesterday afternoon (8/11/09) I purchased a piece of furniture from a store in San Antonio Tx. It was marked 80% off and so I spoke to the manager as to why it had been marked so low. The store's manager, **, proceeded to tell me that it was marked down because it had a crack in one of the doors. After inspecting the crack, I figured I could fill it with wood filler and it would be OK.

I purchased this piece of furniture and asked an associate to help take it my truck. The associate, **, helped me load it on to the truck, and this is when we noticed that the legs of the furniture were cracked and had come apart. The associate told me to take it home and see if it would work, and if not I could bring it back to the store. When I got home, we unloaded the piece of furniture and tried to install it in the home. All we did was stand it up, the way the piece of furniture should be, and the legs cracked further and are no longer usable.

I called the store's department today and spoke to the manager and ** (the manager) told me I CANNOT return the item, because he thinks I broke it at home. I specifically told him that his associate, **, helped me load it on to the truck, and it was broken already. What can I do in this situation?

He says that they have a store policy, but looking at the HOBBY LOBBY policy, it states that: "If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase. When you present the original sales receipt, we will gladly exchange the product or issue a refund based on the method of payment."

I think I have done everything I can do. It is an unusable piece of furniture, and I am very upset, because I always shop at Hobby Lobby and am greeted with very nice individuals. The store number is HOB-LOB #123 7058 BANDERA ROAD SAN ANTONIO TX 78238-1201. PHONE NUMBER: 210-647-5353. Thank you for your kind of assistance to this matter.

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Rudeness of Manager and Lack of Community Support
By -

COOKEVILLE, TENNESSEE -- I am a volunteer for our local high school. Our largest fundraiser of the year requires several door prizes and these are solicited from local companies in our community. One of our volunteers approached the local Hobby Lobby manager for a donation and was rudely told that Hobby Lobby does not do "donations." They did offer to give us 10% off coupon. This was fine, we do find larger companies that give to United Way, etc. on a Corporate level and do not do local contributions but there was not an explanation given - just a rude no.

Knowing this we did found ourselves needing several cards cut from card stock or matting (for framing). Since I could buy the matting material on sale, I asked the framing department how much it would cost to cut the cards, approximately 200, and was told $1.89 for each card. I thought this was extreme but thought I would ask the manager if the "labor" for cutting the cards could be donated. I asked the cashier to speak with a manager, she called, then asked me what I wanted, I told her I wanted to speak with a manager about a donation and I knew they did not do donations.

The cashier called me to the phone, when I picked up there was a dial tone. The manager did come up to me and did not speak, just looked at me. I explained about my need and what it was for, and was told a flat NO! No explanation, nothing but a total look of disgust. I proceeded to tell her that I visited this store at least twice if not three times weekly and could not tell her how much money I had spent there, and did not appreciate how I was treated or the fact that they do not support their local communities. She never said another word, and turned around and walked off.

I have only been treated this badly before at Wal-Mart. I won't be visiting any Hobby Lobby stores ever again. I don't understand their promoting their stores as "Christian" establishments when this is the way their managers treat customers.

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Rude Managers
By -

TUPELO, MISSISSIPPI -- I took some guests from a different country to Hobby Lobby store in Tupelo, MS. My guests found some funny masks and they took turns putting the mask up to their face and took some pictures of the girls being silly. The manager came up to them and told them to stop taking pictures of "their products", they did and explained that they were for personal use for her photo album. He said just don't take pictures of "their products." I was embarrassed as an American that someone would tell them to stop taking pictures.

I went home and did some investigating on whether it was legal to take pictures in a public place. According to the "Legal Rights of Photographers" it is legal to take pictures in a public place or private place. If you see it you can take a photo of it. I called the manager, **, and told her of what happened in a calm voice just to inform her that it was legal. The items that were in the photos are not produced by Hobby Lobby - only items made in China, Japan and other countries and there were no copyright laws violated and it was perfectly legal to do so.

In a rude tone, ** said "You don't call me and complain about it, you can't go to the mall and take pictures." I replied, "Yes I can, just check on the legalities before you tell someone they can't do it." She told me to call the corporate office and complain about it that she could do nothing about Hobby Lobby's policies. I said that I was not aware that Hobby Lobby was now setting the laws and rights of citizens in a public place. But yes I would call them and tell them.

I don't think I will ever shop in that store again unless they have a different manager, one who knows how to accept customers' dissatisfaction. Hobby Lobby prides itself in running their stores in a Christian manner, I think the managers ought to also.

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Bad Return Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE ELM, TEXAS -- I bought three items (2 identical wall hangings and one picture framed wall art) for the same price $29.99 each last week. Two of them were 50% and identical. The third one was charged full price. I took the third one to return to the Little Elm store which I happen to go that area today. They refunded me half price saying that it was 50% off last week. I told them I paid the full price. They said it was one of the 50% off items on my receipt. I told them I bought two identical items at 50% off so I knew it wasn't one of them. They didn't listen to me.

After I drove 45 minutes home and found out I was indeed charged the full price for that item and called the store, they asked me to bring the other two identical wall hangings back for them to check. And I have to do so within a couple of hours before the manager leave for the day. I live 45 minutes away (one way) and I have two little kids. I told them I couldn't do that today. They told me I had to in order to get the refund. I was very disappointed!!!

Why couldn't they make the receipt more descriptive so people know exactly which item is for which price??? Why I had to bring all of the items on the receipt back in order to receive refund on one item??? Either the first cashier overcharged me or the returning cashier only gave me half refund. I certainly won't be able to go back today and they just robbed over $16 off me. By the way, the lady in front of me who was returning something left very unhappy. Now I know why!!!

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Bad Service
By -

SIOUX CITY, IOWA -- I was at the store to purchase material to make some tutus. I asked the sales clerk where I could find the material to make these. She directed me to the area and I said "I have only made one of these and am not very sure of all the materials I need could you help me?" She said "I don't know how to make them," and walked away. I searched the best I could on my own and waited for another sales person to ask as they were busy waiting on other customers. I tried to find a particular item and could not find it while I waited. I asked another sales person as soon as they were available and she said "I can't help you but so and so can help you." I said to her "No she cannot help me."

The sales clerk I was referring to was right behind me and heard me say that. I turned around and walked away and she just stared at me as I left to purchase what I did have. She saw me several times after that and never tried to make it right with me. (I do believe she was the manager in charge or at least she acted like she was at the time.) I still do not have what I need to make the tutus so I am taking my merchandise back and maybe there is another store that will be more helpful than she was.

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Hobby Lobby Rating:
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1.5 out of 5, based on 10 ratings and
22 reviews & complaints.
Contact Information:
Hobby Lobby
7707 S.W. 44th Street
Oklahoma City, OK 73179
1-800-888-0321 (ph)
www.hobbylobby.com
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