Sold Alaska got Canada
SEATTLE, WASHINGTON -- I wrote the letter below to the President of Holland it tells the whole story--The response--TOO BAD!
April 30, 2006
Mr. Stein Kruse
President and Chief Executive Officer
Holland America Line
PO ... read full review3 Replies - Latest reply on 03/20/2007
What a Difference a Year Makes
What a Difference a Year Makes
The October 25, 2009 seven day cruise on the Westerdam to the Dutch Antilles came one year after a very enjoyable cruise from Rome to Ft. Lauderdale on the Noordam.
Embarkation ... read full review2 Replies - Latest reply on 11/14/2009
SEATTLE, WASHINGTON -- I canceled my cruise prior to penalty and requested the full refund of my money back to me in the form of a check. I paid Holland America in the form of a personal check on 5-15-10 for a $600 deposit.
1 Replies - Latest reply on 11/10/2010Add reply
Since canceling the booking, in the beginning of September 2010, they have refused to send me my deposit back as paid to them. They also have refused to contact me, in writing, and state why they are not returning my deposit.
This is not right. Monies paid and that are fully refundable without penalties should be refunded as they were paid and in a timely fashion.
Disappointing customer relations
WASHINGTON -- Recently we were on a 12 day land/cruise tour of Alaska with holland America.sadly on day 2 of our trip we got news of a death in our family. we returned home. in time we contacted holland America to ... read full review6 Replies - Latest reply on 10/13/2010
Holland America - Veendam
On November 4, 2007, we arrived in Tampa to board the Veendam for a 14 day cruise to the Southern Caribbean. We had received a mailer the previous July offering us a discount if we booked early. In ... read full review4 Replies - Latest reply on 06/13/2013
SAN DIEGO, CALIFORNIA -- We traveled on the Holland America Oosterdam last December, and just returned November 1 2008 from the exact same cruise. The menu and food quality was far below our last cruise. The escargo was bland. They substituted a bad tasting lobster thermidor for the normal broiled lobster tail. The cold tomatoe soup tasted like tomato juice poured from a can and left to sit a day. The Caesar salad was very dry and there was sparse dressing. Pasta dishes were heavy on the pasta with very little sauce. Pancakes in the Vista Room in the morning were cold. A Banana French toast chef special turned out to be fried horrid banana bread. Link Sausages floated in water and looked unappealing on the Lido Deck. The special appetizer the last night of the cruise was dry and horrid tasting. Fortunately I did order the duck and smothered it in sauce and it wasn't too bad at all.
1 Replies - Latest reply on 11/03/2008Add reply
The best food seemed to be the cheeseburgers and fries outside by the Lido pool deck. This is just a short description of a few of the many food disappointments we experienced.
LANGLEY BC, WASHINGTON -- We had a Holland American Advertisement emailed to us. I decided to book the holiday for us and our friends. First they couldn't even come close to the advertised price, but after pursuing it a bit we ... read full review1 Replies - Latest reply on 08/04/2008
We are so disappointed in the customer relations of Holland America.
We went on the Zuiderdam and the room was disgusting and the plumbing did not work. Burn holes in the furniture! Terrible and condescending service in the dining room. Finally they moved us on the 8th day of a 10 day cruise. Charged us for mini bar we did not touch! RUDE And when we got home... they do not want to deal with you! Wrote letter after letter, faxes and made phone calls. They do not even give you the courtesy of a return phone call!! They finally they tell you ....you can have a 2 category upgrade on a future cruise. We wanted to speak to this about this accommodation.. Called 10 TIMES!! NO RETURN PHONE CALL.
Holland America is rude and relentless about NO CUSTOMER SERVICE!!
Stinky Stateroom on Rotterdam
SEATTLE, WASHINGTON -- On the second night of a 7-day cruise to Alaska, a pipe burst in "deluxe" verandah stateroom 7040. The smell of raw sewage was strong. The crew was not trained properly to handle the problem. Despite ... read full review1 Replies - Latest reply on 11/24/2010
CALIFORNIA -- We traveled twice before on Holland America, we love to cruise and have been on large cruise ship lines and on riverboat cruises, and found the food on Holland America better than most. The complaint about the food being bland, is unfounded. There are salt and pepper shakers on every table, plus different condiments. We discovered that on Holland America ships, we did not end up with swollen ankles due to over salting, that usually is a covering up of poor quality ingredients, and poor cooking. good quality food products will not need masking with over seasoning. Our only complaint would be the choice of ports. Cruising from NY to Quebec, we found the stops in Canada,
1 Replies - Latest reply on 07/11/2010Add reply
not at all as interesting as Newport RI, or Boston, would have loved to stay an extra day in Boston, and stop in Montreal, instead of Quebec city.
Land excursion are too expensive, on all cruise lines, loved them being inclusive on riverboat cruising, but was not always happy with selection of tour, also once you have gone, the itinerary is always the same, going twice to the same destination would not make sense.
Excessive Room Charges
Traveled recently on a 11 day land/sea package with Holland America. We were very pleased with the trip; food, service, handling, HAL people, etc. The problem comes with booking an extra room night ... read full review1 Replies - Latest reply on 06/27/2010
A physically filthy ship. Unhealthy hygiene practices observed among staff. 1 Replies - Latest reply on 12/11/2009Add reply