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Home Relief Services


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Still Waiting For My Refund
Posted by Nomotoad on 03/20/2009
IRVINE, CALIFORNIA -- Paid Home Relief Services $2000 in October 2008, first loan modification was submitted to my lender December 2008. First modification was denied January 2009, my lender denied second modification at the end of February. I filled out a refund request form 02-28-2009. They sent an settlement agreement for us to sign, we returned signed document 03-03-2009. I was told it would take 10 business days to receive our refund. As of 03-20-2009, we have still not received our refund. I've been told no one is available to sign the check.

Also, I've been informed I will be escorted off the premises should I show up at their offices.

     
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Posted by Soaring Consumer on 2009-03-20:
Sue them in small claims court. They promised you a refund, now they are obligated to give you one.

As for this part:
"I've been informed I will be escorted off the premises should I show up at their offices."

Now that is just wrong, especially since they are illegally holding your money hostage.

You may need to pay extra for a police officer to deliver the court papers.
Posted by Anonymous on 2009-03-20:
Hey SC, can't you think of any other advice to offer?
Posted by jktshff1 on 2009-03-20:
Soaring, they have every right to deny the OP access to their property, it's called trespassing, and is a legitimate action for a company to take against "hostile" customers. Many companies do not have "storefronts", but do business via mail, e-mail, or phone.
The OP does have a right for an explanation, and possibly a claim against them.
Posted by Slimjim on 2009-03-20:
If your Agreement with them stipulates this refund and they contractually do owe you, this is the type of company/service that filing a BBB and Attorney General complaint(s) can be effective. Service companies do rely on their BBB report to reinforce their credentials and AG departments watch financial transaction business closely.
And Soaring, the police don't serve lawsuit papers in any case. This is a civil matter, not criminal.
Posted by Soaring Consumer on 2009-03-20:
Yes, jktshff1, my emotions sometimes get the best of me sometimes. And yes Slimjim, this is civil, not criminal, my mistake. Voted both of your comments helpful.

This would better help regarding the process of serving court papers: http://en.wikipedia.org/wiki/Service_of_process
Posted by nomotoad on 2009-03-20:
For serving civil small claims, it is possible to pay a fee to have an officer serve the papers. Contractually, they are obligated to pay all refunds within 10 business days (per their contract) from the date te request was submitted. In my case that was 02/28/2009. I see others here have similar situations with HRS. I contacted them all to let them know I know someone that has offered to send KCBS and/or KCA to investigate this company. I also filed a claim with the State Attorney General this week.
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Want My Money Back
Posted by Littlerose on 04/22/2009
On Oct of 08, wanting help with a loan modification, paid upfront to the company, to this day, they did not do anything, there is no longer a web site/no phone numbers to reach them. It has been 7 months and nothing.
     
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Posted by BEJ on 2009-04-22:
Do people not try their loan company or the bank holding their mortgage before going to these modification companies. I guess do not understand what these type of companies can do for you that perhpaps the loan holder could not do.
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Home Modification Assistance Scam
Posted by Dah Dah on 04/19/2009
I paid them $2000 to do my home mortgage modification but lately they can not be contacted after collecting my payment.
     
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Posted by tander on 2009-04-19:
Did you get anything in writing about what happens to the money if they don't do anything?
Posted by Anonymous on 2009-04-19:
There is a huge problem with these loan mod companies right now. They are taking deposits from people that the people can get help for free in many cases and vanashing into the night.
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Loan Modification
Posted by Geras on 04/08/2009
IRVINE, CALIFORNIA -- This people did nothing to help out with loan modification, submitted to them thru Infinity Financial Alliance. Both companies blame each other for lack of results. Even though we have a binding contract to refund my monies if no results are made. It's now 6 months since I submitted my loan modification and I can't recover over 3,000.00 from an already cashed check.

This is are deceiving companies, ripping people off, from what little monies they have. Be careful.

     
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Posted by tander on 2009-04-08:
Don't ever pay anyone up front, usually their fees are so high and they will do nothing for you. The Attorney Generals Office has so many law suits against these companies. What these places are charging you, you can do for free or there is organizations out there that will do it for free. HOPE for home owners is one of them. Look them up. Also most of the loans being modified are Fannie Mae and Freddie Mac loans, check to see if you are backed by any of these two.
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They Scam Me As Well
Posted by Frankman1234 on 03/30/2009
TRACY, CALIFORNIA -- I was sucked into trying to save my home through these scammers. They told my wife they would lower the principle to match the current home values which had dropped in value by 50%. We filled out their paperwork on our debts and what we could afford as a monthly amount. Which was 1800.00 per month. Now if it was unrealistic then they should tell you that that would not work. Anyway they took 3000.00 up front stating if their lawyers could not negotiate what we had put, they would refund they money of 2500.00.

I called several times to speak to [snip] who gave me the run a round by saying they lawyers are still at the negotiating table.

What they did was lower the interest rate only. Then they said they never said they would lower the principle amount. It became a yes you did and [snip] says no I didn't. [snip] spoke with my wife and I was the one trying to follow up on where our 3000.00 went. She never gave a strait answer. Deny Everything is what they do. They sent us their new payment documents. They were unacceptable to us. Their lawyer calls my wife and intimidated her for she felt what could she say against some crook lawyer. I have been looking for others who were taken by Home Relief Services. I did notice their website no longer exist. These are crooked people who took advantage of our situation and caused us to ultimately lose our home and now looking at bankruptcy. If I could get my money back it would help. Frankman1234
     
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HRS Is A Scam
Posted by BEEN SCREWD BY HRS ALSO on 03/18/2009
I also used Home Relief Services and they have owed me a refund since November 2008. I keep getting the run around and blown off. I can't afford to take this money as a loss. I really didn't have it if I would have I would not have needed them in the first place.
     
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Posted by Anonymous on 2009-03-18:
Can you share some more details for those of us that aren't familiar with what HRS is/does? Thanks!
Posted by BEEN SCREWD BY HRS ALSO on 2009-03-19:
THEY ARE A LOAN MODIFICATION COMPANY. I JUCT TALKED TO SOMEONE YESTERDAY WHO WANTS ME TO RE-FAX PAPERS THEY ALREADY HAVE.
Posted by RestaurantGuy on 2009-03-19:
Please stop with the caps. JC was simply asking you for details on who they are. No need to yell
Posted by Anonymous on 2009-03-19:
LOL, thanks RG..this reminds me of when I'm having a conversation with someone and ask for more details and they speak louder, assuming I didn't hear them the first time.

Anyway, BSBHA..if HRS owes you a refund and have been giving you the runaround for this long, and you have all the paperwork that shows you are owed the refund, speak to someone in upper management, let them know that you are giving them x amount of days to resolve and send your refund, or you will be forced to take legal action in order to get your money back. Send a certified letter as well. This will usually work and if it doesn't and you do need to take legal action, you can also sue them for any additional costs you incurred to take them to court, plus interest on your refund. Good luck, I hope you get your money back soon!
Posted by Anonymous on 2009-03-19:
Good advice, justbcuz.
Posted by Anonymous on 2009-04-19:
Victimhere, its not cool to post personal home information about someone. If you have thier business information, by all mean post it... leave the personal stuff out of it!
Posted by tander on 2009-04-19:
Where are those Mods when you need them?
Posted by BokiBean on 2009-04-19:
They posted this like four times too....
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