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Harassment
Posted by Honeygirl on 08/03/2008
CALIFORNIA -- A guy shows up on my porch and rings doorbell. I asked him "How can I help you and who are you representing?" He stated he is representing the Local Police Department and to please step out of the house. I said again "Who are you representing?" He said the Police Department and I need you to step out of the house. He kept flashing some badge as he would say who he's representing. I did finally step out because I had other family members home and he asked to me step out to the city sidewalk and asked me if I had any new neighbors on the block. I said "yes" but did not point out where.

He asked me several other questions that I thought was suspicious that I did not answer directly. Then he asked me do I see the signs on the block? I said no and what is this about. He then pointed to an ADT security sign in my neighbors yard and that's when I looked at his shirt that said "Honeywell" and his badge that said "APX" on it and I then told him that this is a bunch of crap. This is a sales technique and that he should not be falsely representing that he is with the local Police department. I told him I already have a home security system and to please leave my property. He then said "Maam, I need to check your old security system. Let me in your residence to check your system."

Reminding me again that he is with the local Police Department. I told him No! I do not know who you are and he then said "I don't know you either Maam". My son, then heard how loud, and belligerent the guy was getting, so my son told him to get off our property right now. My mom said she does not know you and does not want your product. He told my son, I don't know you either and I was talking to your mom. I then locked the door immediately. The Honeywell sales guy once again said I am with the local Police Dept, please open the door and at least take my brochure. I said No! Leave it on the door, and then I said no don't leave it. I'm calling the POLICE!!!!! He then left. I called my local police and after talking to three people including the watch commander, they said they would send a unit but it would be a while before they could send someone. In the meantime they would beef up patrol in the area.

NOTHING....happened so these guys are still out there. Just BEWARE!!!! This is not a Sales approach that would make me consider buying their product EVER!!!!
     
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Posted by Anonymous on 2008-08-03:
Well that's a new twist on an old sales scam. Call Honeywell too and let them know how one of their dealers is acting out on the street. Your Son should have drilled the idiot in the head when he was on your property.
Posted by Anonymous on 2008-08-03:
Um yeah, well what would have really done some good would have been to get his personal card so you could report a name to police and the company, and not just "some sales guy." I wouldn't have opened the door in the first place and directed the person to the sign on my door that says "no solicitors." Law enforcement HAS to show you a badge ID, anything short of that, close the door in his face!
Posted by Ponie on 2008-08-03:
Yes, I believe there are some cold-callers out there who will try any approach to make a sale. But I have a question for the poster: Why in the world did you engage him in conversation for so long? I'd have slammed the door on the idiot after his second question--and then kept an eye on him through either the peep hole or behind the blinds. If he made approaches to any other houses, I'd have quickly dialed 911.
Posted by madconsumer on 2008-08-03:
locally, the police tell us if anyone shows up siuch as this, and claims to be police, if any doubt, call 911. they then can verify the facts. we are told, if htis is the real police department, they will wait until all verifivastion has been done.
Posted by DebtorBasher on 2008-08-03:
I can assure you...he was not with the police department and he was NOT with Honeywell...if you would have left him in, you would have been robbed! He's casing your neighborhood...sometimes they get the woman to step outside and another person will slip into their house while you are being distracted. NEVER step outside your house for anyone.

This happened in our area a few weeks ago. An elderly man was outside working in his garden when a guy with a uniform from the water company approached him. He asked the man if he was having trouble with his water pressure, the man did not really understand English very well, he was Ukranian or something, but his daughter happened to be there and told the man they were not having any trouble. The guy told them, there is a problem in the area with the water pressure and he has to go into the basement to check if everything was ok. The man and the Daughter took him to the basement...in the meantime another man entered the house and went upstairs and robbed the man's wife. When the police were called, they verified with the water department, that there was no problems reported in that area and they had no trucks out on that street. The daughter then realized she didn't see any truck from the water company.
Posted by Ponie on 2008-08-03:
To add to DB's post, I signed up for weekly email crime reports from our local police department. Every so often there's a warning that some jerk like this is roaming around, people should be aware of them, and to call the police if they come aknockin'.
Posted by DebtorBasher on 2008-08-03:
Alot of people are easily fooled into thinking if they have the uniform, they must be legit...not true...go to any of your local Goodwill stores and you can buy all kinds of uniforms from various companies...Ours was even selling Mail Carrier uniform clothing at one time...that's all a crook would need...it's like a free ticket into someone's home. I have always felt strongly against these Goodwill type places selling uniforms.
Posted by Anonymous on 2008-08-03:
"You can either leave now or I'll call my friend, Sam Sam was born in 1911. He has a 45 waist."
Posted by Anonymous on 2008-08-03:
You did the right thing here
Posted by Anonymous on 2008-08-03:
The minute I knew that this bloke was not an actual police officer after representing himself as one I would have gone in the house and called 911. I would not have engaged him in any conversation. If he is with the police let him call for back up in a marked police vehicle... then we can chat.
Posted by yoke on 2008-08-04:
I would have let him know that I needed to verify that he was with the police department and I will call 911. This person was casing the neighborhood.
Posted by noonbaja on 2008-09-15:
very interesting, Its a scam a sales person will not do that more then all a home user.. a door to door sales if you have pepole doing that here is there main office

World Headquarters
Honeywell International Inc.
101 Columbia Road
Morristown, NJ 07962
Phone: (973) 455-2000
Fax: (973) 455-4807
give then a call or write to then and explain what happen to
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Honeywell Security Phone Harassment
Posted by StacieH16 on 09/10/2010
After an initial phone call taken by my husband in order to get us to switch from ADT, Honewell Security company repeatedly has called our house easily over 50 times in the last 3 days alone. The first time I answered, he asked to speak to my husband and before I could ask to take a message he hung up on me while I was still talking. The second time he called I demanded to know who was calling first and then told him to call back after 6 if he couldn't speak with me. He did not call back that night but the following morning immediately started in calling repeatedly, declining to speak with me and hanging up when I inquired further what it was about. After that I just let the phone ring or the machine pick up which he would promplty hang up on and redial. I finally ended up taking the phone off the hook. The harassment promptly started again today. I just picked up the phone this time, declining to say anything knowing I'm just going to be hung up on again. This time he engaged in harassment tactics saying things like "hello, hello, do you know how to speak? are you a robot? do you know how to speak?"

I've tried calling the company to speak to a supervisor, but get the run-around.

This is not only no way to run a business, I can't even begin to understand how they think this strategy is going to persuade us to change from our current security company to one that is clearly all about intimidation and harassment.

There is NOTHING about this company that makes me want to do business with them at any time. EVER.
     
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Upgrade from Analog to Digital
Posted by Smalls on 04/24/2008
PHOENIX, ARIZONA -- I purchased Honeywell Home Alarm system in July 2006, the alarm was installed with Uplink because I did not have a landline, only cell phone. In February 2008 the FCC allowed these company's to go digital and no longer analog. My daughter's home alarm is monitored by ADT and they came to her home and upgraded her system to digital and charged her nothing. Honeywell told me in order to upgrade my system it would cost me $850. This is just about what I paid for the whole system! I am now looking for an alarm monitoring that will upgrade my equipment and hopefully at no charge.

I have been a customer of Honeywell's for many years, this is my second home alarm system with them. That doesn't seem to matter!
HSM Electronic Protection Services, Inc. now Stanley Convergent Security Solutions, Inc.

dsmith9 at stanleyworks.com
     
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Posted by DigitalCommando on 2008-04-24:
Although Honeywell technically can charge you for the upgrade because a government entity is forcing this change, you also now have a right to terminate your service with them as they will no longer be able to continue service under the analog system. You should use your "walking" power to negotiate a lower amount. The new digital radio units are of no value to you and will probably remain the property of honeywell, even after shelling out over 800 dollars. This charge is way too high and shows how out of touch they are with providing real customer service. Since this change is not your fault either, they should offer your the transmitter at cost or with a very small markup. In no case should total replacement cost exceed 600 dollars. (assuming they are going to use AES brand Intellinet radio, which is the most expensive) It actually should be less than that if they use the Ademco (Honeywell) brand radio unit which is the most popular. They manufacture this radio themselves and should not be ripping you off like that. Good Luck.
Posted by Slimjim on 2008-04-25:
Did your daughter also have a similar cell broadcasted delivery system? Also, does she own her system or is it rented or some lease agreement? I have a cell back up on my home system and that also had to be changed out to comply with digital technology. It's the whole brain and my own property so I didn't expect it to be done at no charge. Just the same as installing any alarm system isn't complimentary with a monitoring agreement. Mine was about $400 to do the work. She got a heck of a deal if we are talking apples for apples.
Posted by Smalls on 2009-01-28:
This is very strange because I just received notice of these comments. Thanks for responding and I am so sorry that I missed this input back in April. Just FYI, I tried hardball with Honeywell to no avail. They would not budge. So I terminated my service and signed up with ADT. It cost me $100 to make the switch! Although the salesman ended up to be a jerk, but ADT made it right by giving me 3 months free! So all is well. Thanks!
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