AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer ... read full review3 Replies - Latest reply on 03/24/2013
I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm not satisfy with the hotel, can I be re-booked at another hotel. He responded ... read full review2 Replies - Latest reply on 01/05/2013
PLEASE DO NOT USE THIS COMPANY.
3 Replies - Latest reply on 05/05/2008Add reply
WWW.HOTELS.COM they are tricking you, when you are booking and after there is no customer service and no help. I have booked for the end of Jan this year a hotel room for 3 people and when we got to the hotel the booking was only for 2 people and we had to pay extra for the 3rd person!! Still at the end of April they cannot solve the problem to refund the money, now they do not even respond to any emails I send.
Do not use this company, if you would like to have a peaceful holiday.
HOUSTON, TEXAS -- Booked the Pearl Hotel in NYC for 7 nights.
Checked with hotel a few days prior to arrival only to find they had no reservation for me?
Called HOTEL-RATES.com customer relations number, several times before discovering that they had made a mistake and booked me into the wrong hotel.
Unfortunately, due to cost, they totally refused to honor my original agreement with them and simply stated that they would refund my original charge!
Ended up costing me an extra $573 to re-book my hotel ( different agent )
Totally their mistake, so they should have accepted the loss and honored the original on-line booking--whatever it cost them!
Our credit card was charged three times when booking through Hotel Travel's website. It took multiple attempts over a period of an hour to process the booking in which we received a confirmation number. We did not receive a confirmation email until later that afternoon and it was not until we arrived at the hotel that they informed us that there were 2 additional bookings under our names. The hotel agreed to cancel the bookings at no cost and emails were immediately sent to Hotel Travel by ourselves and the hotel. We received the confirmation emails for the further two bookings the next day. After many emails explaining our situation Hotel Travel decided to charge one night's accommodation for both of the duplicate bookings and we are still awaiting our refund. We are budget travelers and chose Hotel Travel for their low rates, we want other travelers to beware that you may not save in the long run with Hotel Travel and we wish that we had read the bad reviews before using Hotel Travel.Add reply
A Freak Out Booking Experience
PHILIPPINE, CALIFORNIA -- I called the Hotel.Com center using free 1800 number on 14 December 2013, to book a hotel room in Asian country. The staff was so patient, kind and cooperative. She tried to find a room which is suitable ... read full review
I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off. Add reply
TEXAS, TEXAS -- I booked with HOTEL RATES.COM because they showed an A+ by the BBB and claimed to have the lowest rates. I paid a total of 84.00 for a room that was 49.00 a night standard. My room was terrible, hair in the bed, smoke detector ripped out of the wall, dead bolt broken ECONO LODGE in Alexandria, LA... I called hotel rates to tell them I wanted a refund .. STEVE said no we don't refund -- we can ask the hotel to send a voucher !!!
So I called ECONO LODGE corporate they said I should not have used HOTEL RATE.COM.
I called to make a reservation for Pahrump NV (no Choice Hotel there). When I arrived at the Best Western I found out that the rate was $50.00 less if I had booked it myself. I realized that there would be a charge but that is unreasonable. I know now why I stick with Choice Hotels. I will never use your service again. Add reply
ARUBA -- Hello All,
I am writing to share my
recent wonderful experience on the Island of Aruba! I have had the pleasure of
visiting several Islands in the past but I must say Aruba topped them all. From
my ... read full review
I asked a month ago for a different hotel and Priceline refused to work with me. Add reply
Be Wary Of Hotel.com
WEB SITE -- Hotel.com does not support its 'refundable' claims in the web site based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation ... read full review3 Replies - Latest reply on 03/09/2013
WEST CHESTER, OHIO -- I too made the mistake of booking with Hotel.com. First, we found a room at what we thought was a good price and a free night. When we got our receipt we noticed they raised the price per night by $24.00 ... read full review
COLUMBIA, MISSOURI -- Fix the Jacuzzi or stopping offering it as the a benefit. Fix the leaky tub faucet. make beds with fresh towels daily. replace the broken TV/ remotes. Put screens in the windows. make sure all the pubic hair is out of tubs from previous guests. clean dust bunnies from ceiling. stronger internet. put kleenex in each room. Fix broken air conditioners and housing units. replace the electric plug faces.1 Replies - Latest reply on 10/25/2012Add reply
RAPID CITY, SOUTH DAKOTA -- The Alex Johnson was chosen because it was an interesting place and an Ascend Choice hotel, we are Choice members. We had booked 4 nites as Rapid City was home base for vacation. After checking in, no bell man, and you have to park a city block away on top floor of parking garage no cover and no elevator we decided to cancelled 1 of our days, to leave early. The staff was great and allowed us to check in early. After unpacking we set the antique ac unit on cold and left to sight see. When we returned to room our suite was still hot. we called the desk and finally a maintenance man appeared to clean the ac long story short when we decided to leave the GM appears and after several attempts to find a room with working ac we were given new rooms. My 15 yr old son loved getting his own room, instead of being in the 2 room suite we originally booked. This was week 2 of our vacation, with several stops all but one a Choice Hotel. So in the future we will book the Choice hotels with the great rates and services and not the high priced ones ($139 a nite - booked months in advance with choice discount)
1 Replies - Latest reply on 07/06/2012Add reply
Wedding Rip off!!
GALVESTON, TEXAS -- To whom it may concern:
I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were attending my daughter’s wedding.
We pre-paid for rooms in January ... read full review1 Replies - Latest reply on 04/24/2012
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. from now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.1 Replies - Latest reply on 02/13/2012Add reply