Highly Overpriced, Useless Price Guarantee.
MOOLOOLABA -- I booked an apartment in landmark hotel, Mooloolaba, Queensland, Australia. I booked in January this year as I was told by my daughter who I am visiting in Oz, that it is a very busy time of year on the sunshine coast, and if I leave it late, I might not get in. We have been saving for two years to get to see her, as we live in the U.K.
Two weeks ago I was surfing the net and found the exact same hotel, apartment and time scale that I had booked £1000 cheaper on booking.Com.33% Cheaper, so I tried to claim using their price guarantee. What a performance I have been through and still no settlement. Ten e-mails and 3 phone calls, and no - one can deliver even a sensible or understandable reason why they refuse to honor their own price guarantee. They cannot find the website I have quoted, the customer service dept in India is a compete joke, they keep you on hold for 30 minutes, then say a supervisor will ring you back, guess what? They don`t, So you ring again and go through the whole ridiculous process again!!
Does any member of the management team ever read these customer feedback messages?, How can a company continue to trade in the competitive market that they are in, when treating customers in this way?, Does anyone at this company even care?.I will never book again, I will tell all my family, friends and customers never to book with Expedia. David Roberts booking no. 14008999781. Disgusted