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Hotel.com

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19 Reviews & Complaints

Top Customer Complaints & Reviews:

PLEASE DO NOT USE THIS COMPANY. WWW.HOTELS.COM they are tricking you, when you are booking and after there is no customer service and no help.
Hotels Com, L P Corporate Headquarters 10440 N.
Ok, To whom it may concern.


Latest Reviews:

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Be Wary Of Hotel.com - Hotel Reservations
WEB SITE -- Hotel.com does not support its 'refundable' claims in the web site based hotel reservations. When I needed to change the arrival ...
-- Complaint Posted by D93420t on 03/09/2013

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Watch Out For Non Refundable Fee!! - Hotel Reservation
I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring ...
-- Complaint Posted by Fourknapps on 02/21/2013

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Beware Hotel.com - Hotel reservation
WEST CHESTER, OHIO -- I too made the mistake of booking with Hotel.com. First, we found a room at what we thought was a good price and a free night. ...
-- Complaint Posted by Redell3067 on 02/02/2013

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Complaint - Hotel Reservation
I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm ...
-- Complaint Posted by C_tyrell on 01/04/2013

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Worst place I ever stayed at! - hotel
COLUMBIA, MISSOURI -- Fix the Jacuzzi or stopping offering it as the a benefit. Fix the leaky tub faucet. make beds with fresh towels daily. replace ...
-- Complaint Posted by Loiscwright on 10/24/2012

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Very Deceiving & Misleading - Crooks - Reservations & prepayments
GREENWOOD, WYOMING -- I was appointed by my employer to make reservations in advance for a 10-man job assignment. It was recommended that I try Hotel.com ...
-- Complaint Posted by Krwilliams43 on 09/05/2012

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Beware
RAPID CITY, SOUTH DAKOTA -- The Alex Johnson was chosen because it was an interesting place and an Ascend Choice hotel, we are Choice members. We had booked ...
-- Informative Posted by Jwjkmj on 07/05/2012

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Stay Away - Booked Hotel -- Complaint Posted by 3flacanucks on 06/22/2012

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Wedding Rip off!! - Canned beer!!
GALVESTON, TEXAS -- To whom it may concern:   I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were ...
-- Complaint Posted by Misiok on 04/23/2012

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Awful Customer Service - Hotel Reservation
BALTIMORE, MARYLAND -- I booked two nights from the Hotel.com web site for a hotel in Ocean city MD. When we arrived there the hotel looked nothing ...
-- Complaint Posted by Vincent94 on 04/17/2012

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Hidden Fees - Booking Hotel Room Online
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount ...
-- Informative Posted by Theannbug on 02/18/2012

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Be aware - hotel booking
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and ...
-- Complaint Posted by Stevenalanstahl on 02/13/2012

Stay away from Myrtle Beach's Hotel Blue - Hotel Stay
We live a couple hours inland and enjoy going to Myrtle Beach, SC for shopping, great seafood and good entertainment. My wife ...
-- Informative Posted by Southern Gentleman on 09/24/2011

Who do you call to get assistance for problems - Corporate telephone number
DALLAS, TEXAS -- Hotels Com, L P Corporate Headquarters 10440 N. Central Expwy.,Ste. 400 Dallas, TX 75231 (214)361-7311 Call the above ...
-- Informative Posted by Goodguyintexas on 05/27/2011

Misrepresenting hotel and hellish customer service rep - Booked room
Hotel.com cloaks itself with legalize, i.e. not responsible for changes etc. made by the hotel, seasonal availability etc. We ...
-- Complaint Posted by Toomuch!?! on 08/20/2010

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