GALVESTON, TEXAS -- I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were attending my daughter's wedding.We pre-paid for rooms in January 2012 with a contract calling for 10 ocean front rooms all on the 5th floor. When it came time to check in, rooms were scattered over two floors with only one ocean view room.
We were informed by two of our guests that they were charged $515 for a room that we had already paid for.Those guests were put into a financial situation because the Hotel Galvez completely mismanaged my reservations. Two rooms for our guests had no air conditioning and we were told by maintenance that the hotel had 200 rooms without AC. The Honeymoon Suite, again at over $500 a night, had a tub that didn't drain, and when the issue was called in to the front desk I was hung up on and the problem wasn't solved.
For our daughter's reception we purchased the four hour ‘Gold Package'. Our food came covering both ends of the spectrum, either under cooked and bloody or shoe leather dry. Of the 5 chicken dinners ordered only 2 arrived and that was twenty minutes after everyone else had been served. The children were lucky to share those, I suppose?
We were under the impression that this would ensure that the reception would not run out of basics such as bottled beer. My guests were then served beer from the bar in cans… which they then found out from security, was not allowed on the premises.Some of my guests were rudely told to leave the premises because they held canned beer served by hotel staff. While a guest at the Hotel Galvez, I was tending to so many issues related to rooms and catering I didn't have time to have photos taken with my daughter.
Since I cannot find resolution from the Hotel Galvez directly, I'll take my issue to social media in hopes that someone other than the disinterested hotel manager reaches out to help sort out these issues.Since the Hotel Galvez thinks that Facebook is the wrong place to air this issue I feel is in my best interest to inform as many people as possible in an effort to save others from having their special days ruined.
While I can and do understand that not every event will go flawlessly, I cannot accept that so many things were wrong with our event and that between issues with security, catering, the front desk and post event, hotel management, I will continue to spread the word that the Hotel Galvez of the Wyndham chain leaves guests with empty wallets and hollow promises once the contracts have been signed.
WEST CHESTER, OHIO -- I too made the mistake of booking with Hotel.com. First, we found a room at what we thought was a good price and a free night. When we got our receipt we noticed they raised the price per night by $24.00 then they applied the hidden fees. Turns out their hidden taxes and fees are about double the other companies providing the same service. What hotel.com specializes in is lies and deception. A week later we discovered our mistake concerning the dates. We tried to change the reservation, which is still 3 months out.
Next, hotel.com told us the HOTEL required a cancellation fee of two nights. The reservation was for 5 nights so the cancellation fee should be less than half. Not with these folks. Next we tried to confirm the correct dates. Now hotel.com wanted to charge the full price with no incentives.
We went to Travelocity.com and booked the SAME hotel for the SAME dates with incentives and lower prices. With Travelocity.com there would not be a hidden for changes or cancellation unless it fell within 2 weeks before the date. So when hotel.com said it was hotel policy to charge the excessive fee and other companies booking with the SAME hotel have no fees then we must conclude that the folks at hotel.com are liars.
In conclusion we learned that hotel.com tries to cheat the customer during the initial reservation. Hotel.com lies about so called hotel policies in order the cheat the customer even more. Hotel.com then uses fuzzy math to cheat the customer out of more money if there is a change. Do yourself a favor and stay away from these folks.
RAPID CITY, SOUTH DAKOTA -- The Alex Johnson was chosen because it was an interesting place and an Ascend Choice hotel, we are Choice members. We had booked 4 nights as Rapid City was home base for vacation. After checking in, no bell man, and you have to park a city block away on top floor of parking garage no cover and no elevator we decided to cancelled 1 of our days, to leave early. The staff was great and allowed us to check in early. After unpacking we set the antique ac unit on cold and left to sight see. When we returned to room our suite was still hot. We called the desk and finally a maintenance man appeared to clean the ac.
Long story short when we decided to leave the GM appears and after several attempts to find a room with working ac we were given new rooms. My 15 yr old son loved getting his own room, instead of being in the 2 room suite we originally booked. This was week 2 of our vacation, with several stops all but one a Choice Hotel. So in the future we will book the Choice hotels with the great rates and services and not the high priced ones ($139 a night - booked months in advance with choice discount.)
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation.
They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. From now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.
We live a couple hours inland and enjoy going to Myrtle Beach, SC for shopping, great seafood and good entertainment. My wife and I made a last minute decision to come down to see a show at the Alabama Theatre. Our usual hotels were booked and I made a reservation at Hotel Blue at 708 S. Ocean Blvd. Big mistake. I don't remember ever staying in such a dump. The room is very spartan with no carpet (Probably a blessing considering how filthy the hallway carpets are), worn out furniture and a mattress that should have been replaced years ago.
The ice machine is of the bin type with bulk ice in it. There is an ice scoop laying in the ice so the germs from dirty hands transfer to the ice, a definite health department no-no. The ice bucket has no plastic bag or insert so ice must be put into the ice bucket. (Who knows what was in it last?) I guess this is not really a complaint but I want my friends at My3Cents.com to be aware of this place if they ever come to Myrtle Beach.
Sun. 23.2009, I've spoken to reps ** Supervisor **, representative **, **, Supervisor **, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8. 24. 2009 reps **, supervisor **. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.
Matter at hand - I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line. It was so easy to get through to take my money, and this is where the nightmare began. Above is a condensed version of the hell.
As a long standing customer, I am sending this note to put you on notice, that the "delights" of this experience will be going out to the masses in blog, form, and I hope no one ever has to deal with the type of treatment I went through.
PLEASE DO NOT USE THIS COMPANY. WWW.HOTELS.COM. They are tricking you, when you are booking and after there is no customer service and no help. I have booked for the end of Jan this year a hotel room for 3 people and when we got to the hotel the booking was only for 2 people and we had to pay extra for the 3rd person!! Still at the end of April they cannot solve the problem to refund the money, now they do not even respond to any emails I send. Do not use this company, if you would like to have a peaceful holiday.
Hotel.Com has charged me for a single reservation 3 times. The staff is very rude and refuses to connect a manager to resolve the issue. The hotel referred me to a back line to the management office and the management there suggested I contact the customer service again. In the meantime I have been charged 3 times for 1 reservation.