Hotel.com - Page 2

Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 19 ratings and
23 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Beware
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

RAPID CITY, SOUTH DAKOTA -- The Alex Johnson was chosen because it was an interesting place and an Ascend Choice hotel, we are Choice members. We had booked 4 nights as Rapid City was home base for vacation. After checking in, no bell man, and you have to park a city block away on top floor of parking garage no cover and no elevator we decided to cancelled 1 of our days, to leave early. The staff was great and allowed us to check in early. After unpacking we set the antique ac unit on cold and left to sight see. When we returned to room our suite was still hot. We called the desk and finally a maintenance man appeared to clean the ac.

Long story short when we decided to leave the GM appears and after several attempts to find a room with working ac we were given new rooms. My 15 yr old son loved getting his own room, instead of being in the 2 room suite we originally booked. This was week 2 of our vacation, with several stops all but one a Choice Hotel. So in the future we will book the Choice hotels with the great rates and services and not the high priced ones ($139 a night - booked months in advance with choice discount.)

     
Replies
Hidden Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation.

They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!

     
Replies
Be aware
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. From now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.

     
Replies
Hotel-rates.com Charges More Than the Hotels Rate and Exorbitant Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN -- I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off.

     
Replies
I Was Ripped Off. Found That I Paid 50.00 More Than the Hotel Would Have Charged
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I called to make a reservation for Pahrump NV (no Choice Hotel there). When I arrived at the Best Western I found out that the rate was $50.00 less if I had booked it myself. I realized that there would be a charge but that is unreasonable. I know now why I stick with Choice Hotels. I will never use your service again.

     
Replies
The Worst Consumer Service and Hotel. Thank You for the Worst Vacation on the First Day
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I asked a month ago for a different hotel and Priceline refused to work with me.

     
Replies
Be Wary Of Hotel.com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEB SITE -- Hotel.com does not support its 'refundable' claims in the website based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed. I won't use this website again and recommend to others not to use the site.

     
Replies
Watch Out For Non Refundable Fee!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring to go in February! I was there to watch my child perform in a competition. I was unable to attend and when I cancelled my reservation still have the nonrefundable fee of 20.99 charged to my credit card. They certainly didn't save me a TON of money when booking the reservation. My fault for not reading the fine print...

     
Replies
Worst place I ever stayed at!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, MISSOURI -- Fix the Jacuzzi or stopping offering it as the a benefit. Fix the leaky tub faucet. Make beds with fresh towels daily. Replace the broken TV/ remotes. Put screens in the windows. Make sure all the pubic hair is out of tubs from previous guests. Clean dust bunnies from ceiling. Stronger internet. Put kleenex in each room. Fix broken air conditioners and housing units. Replace the electric plug faces.

     
Replies
Stay away from Myrtle Beach's Hotel Blue
By -

We live a couple hours inland and enjoy going to Myrtle Beach, SC for shopping, great seafood and good entertainment. My wife and I made a last minute decision to come down to see a show at the Alabama Theatre. Our usual hotels were booked and I made a reservation at Hotel Blue at 708 S. Ocean Blvd. Big mistake. I don't remember ever staying in such a dump. The room is very spartan with no carpet (Probably a blessing considering how filthy the hallway carpets are), worn out furniture and a mattress that should have been replaced years ago.

The ice machine is of the bin type with bulk ice in it. There is an ice scoop laying in the ice so the germs from dirty hands transfer to the ice, a definite health department no-no. The ice bucket has no plastic bag or insert so ice must be put into the ice bucket. (Who knows what was in it last?) I guess this is not really a complaint but I want my friends at My3Cents.com to be aware of this place if they ever come to Myrtle Beach.

     
Replies
Top of Page | Next Page >