Hotel.com - Page 2

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1.5 out of 5, based on 18 ratings and
22 reviews & complaints.

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Hidden Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation. They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!

     
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Be aware
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. from now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.

     
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Hotel-rates.com Charges More Than the Hotels Rate and Exhorbenant Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN -- I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off.

     
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I Was Ripped Off. Found That I Paid 50.00 More Than the Hotel Would Have Charged
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I called to make a reservation for Pahrump NV (no Choice Hotel there). When I arrived at the Best Western I found out that the rate was $50.00 less if I had booked it myself. I realized that there would be a charge but that is unreasonable. I know now why I stick with Choice Hotels. I will never use your service again.

     
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The Worst Consumer Service and Hotel. Thank You for the Worst Vacation on the First Day
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I asked a month ago for a different hotel and Priceline refused to work with me.

     
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Be Wary Of Hotel.com
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEB SITE -- Hotel.com does not support its 'refundable' claims in the web site based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed.

I won't use this web site again and recommend to others not to use the site.

     
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Watch Out For Non Refundable Fee!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring to go in February! I was there to watch my child perform in a competition. I was unable to attend and when I cancelled my reservation still have the nonrefundable fee of 20.99 charged to my credit card. They certainly didn't save me a TON of money when booking the reservation. My fault for not reading the fine print....

     
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Worst place I ever stayed at!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBIA, MISSOURI -- Fix the Jacuzzi or stopping offering it as the a benefit. Fix the leaky tub faucet. make beds with fresh towels daily. replace the broken TV/ remotes. Put screens in the windows. make sure all the pubic hair is out of tubs from previous guests. clean dust bunnies from ceiling. stronger internet. put kleenex in each room. Fix broken air conditioners and housing units. replace the electric plug faces.

     
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Stay away from Myrtle Beach's Hotel Blue
By -

We live a couple hours inland and enjoy going to Myrtle Beach, SC for shopping, great seafood and good entertainment. My wife and I made a last minute decision to come down to see a show at the Alabama Theatre. Our usual hotels were booked and I made a reservation at Hotel Blue at 708 S. Ocean Blvd. Big mistake. I don't remember ever staying in such a dump. The room is very spartan with no carpet (Probably a blessing considering how filthy the hallway carpets are), worn out furniture and a mattress that should have been replaced years ago. The ice machine is of the bin type with bulk ice in it. There is an ice scoop laying in the ice so the germs from dirty hands transfer to the ice, a definite health department no-no. The ice bucket has no plastic bag or insert so ice must be put into the ice bucket (who knows what was in it last?)
I guess this is not really a complaint but I want my friends at My3Cents.com to be aware of this place if they ever come to Myrtle Beach.

     
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Customer Service Hell
By -

OK, To whom it may concern. 8-24-2009
Sun. 23.2009, I've spoken to reps Keith, Chad, Supervisor Julie, representative Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.

Matter at hand - I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began.
Above is a condensed version of the hell.

As a long standing customer, I am sending this note to put you on notice,
that the "delights" of this experience will be going out to the masses in blog, form, and I hope no one ever has to deal with the type of treatment I went through.

     
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