WEST CHESTER, OHIO -- I too made the mistake of booking with Hotel.com. First, we found a room at what we thought was a good price and a free night. When we got our receipt we noticed they raised the price per night by $24.00 then they applied the hidden fees. Turns out their hidden taxes and fees are about double the other companies providing the same service. What hotel.com specializes in is lies and deception. A week later we discovered our mistake concerning the dates. We tried to change the reservation, which is still 3 months out. Next, hotel.com told us the HOTEL required a cancellation fee of two nights.
The reservation was for 5 nights so the cancellation fee should be less than half. Not with these folks. Next we tried to confirm the correct dates. Now hotel.com wanted to charge the full price with no incentives. We went to Travelocity.com and booked the SAME hotel for the SAME dates with incentives and lower prices. With Travelocity.com there would not be a hidden for changes or cancellation unless it fell within 2 weeks before the date. So when hotel.com said it was hotel policy do charge the excessive fee and other companies booking with the SAME hotel have no fees then we must conclude that the folks at hotel.com are liars.
In conclusion we learned that hotel.com tries to cheat the customer during the initial reservation. Hotel.com lies about so called hotel policies in order the cheat the customer even more. Hotel.com then uses fuzzy math to cheat the customer out of more money if there is a change. Do yourself a favor and stay away from these folks.
I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm not satisfy with the hotel, can I be re-booked at another hotel. He responded yes. Well, I didn't like how the hotel looked and called to be re-booked and was told that cannot happen. I asked to be refunded and was told that a call review had to be done to check if there was any agent error. I was sent an email saying there was no agent error therefore, I cannot be refunded. I called back and was told that I cannot be transferred to that department.
In the course of the conversation, the agent hanged up on me. I called back a week later, since the issue wasn't resolved and got the same runaround. It's been almost a month and the issue still not resolved. I will never use this service again!
RAPID CITY, SOUTH DAKOTA -- The Alex Johnson was chosen because it was an interesting place and an Ascend Choice hotel, we are Choice members. We had booked 4 nights as Rapid City was home base for vacation. After checking in, no bell man, and you have to park a city block away on top floor of parking garage no cover and no elevator we decided to cancelled 1 of our days, to leave early. The staff was great and allowed us to check in early. After unpacking we set the antique ac unit on cold and left to sight see. When we returned to room our suite was still hot. We called the desk and finally a maintenance man appeared to clean the ac.
Long story short when we decided to leave the GM appears and after several attempts to find a room with working ac we were given new rooms. My 15 yr old son loved getting his own room, instead of being in the 2 room suite we originally booked. This was week 2 of our vacation, with several stops all but one a Choice Hotel. So in the future we will book the Choice hotels with the great rates and services and not the high priced ones ($139 a night - booked months in advance with choice discount.)
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation.
They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. From now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.
UNKNOWN -- I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off.
I called to make a reservation for Pahrump NV (no Choice Hotel there). When I arrived at the Best Western I found out that the rate was $50.00 less if I had booked it myself. I realized that there would be a charge but that is unreasonable. I know now why I stick with Choice Hotels. I will never use your service again.
WEB SITE -- Hotel.com does not support its 'refundable' claims in the website based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed. I won't use this website again and recommend to others not to use the site.
I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring to go in February! I was there to watch my child perform in a competition. I was unable to attend and when I cancelled my reservation still have the nonrefundable fee of 20.99 charged to my credit card. They certainly didn't save me a TON of money when booking the reservation. My fault for not reading the fine print...