Hotel.com - Page 2

Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 18 ratings and
22 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Hidden Fees
Posted by on
Rating: 1/51
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation. They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!
     
Read 3 RepliesAdd reply

User Replies:

oldisgood on 2012-02-19:
Can some please explain why you use these 3rd party booking sites? I have always booked with the Hotel chain website and have compared that price with the 3rd party price, and the hotel website has always come out cheaper and I get the hotel I want. Also, I can cancel the reservation if I need too. I do not get the Nonrefundable price, ever.
onlooker on 2012-02-21:
When trying to book for a week in Florida, the booking site provided a slew of rooms in a few minutes. Located in places all over Miami. On the other hand, 2 hours of looking, reviewing, comparing and checking complaints - got me a great place at a great price located on a great beach. And by going direct I got everything back when I unfortunately had to cancel the trip.
I too do not get it.
Annoyed on 2013-03-24:
This site is a ripoff. I accidentally booked with them thinking I was booking online directly with the hotel. The taxes and fees are 36% if the total room fee!! Not worth it. Don't use them.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Be aware
Posted by on
Rating: 2/51
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. from now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.
     
Read 1 RepliesAdd reply

User Replies:

new57 on 2012-02-13:
good and valid review
I checked their site and it says under faqs there are no charges.
thanks for the heads up
Close commentsAdd reply
Stay away from Myrtle Beach's Hotel Blue
Posted by on
We live a couple hours inland and enjoy going to Myrtle Beach, SC for shopping, great seafood and good entertainment. My wife and I made a last minute decision to come down to see a show at the Alabama Theatre. Our usual hotels were booked and I made a reservation at Hotel Blue at 708 S. Ocean Blvd. Big mistake. I don't remember ever staying in such a dump. The room is very spartan with no carpet (Probably a blessing considering how filthy the hallway carpets are), worn out furniture and a mattress that should have been replaced years ago. The ice machine is of the bin type with bulk ice in it. There is an ice scoop laying in the ice so the germs from dirty hands transfer to the ice, a definite health department no-no. The ice bucket has no plastic bag or insert so ice must be put into the ice bucket (who knows what was in it last?)
I guess this is not really a complaint but I want my friends at My3Cents.com to be aware of this place if they ever come to Myrtle Beach.
     
Read 2 RepliesAdd reply

User Replies:

jktshff1 on 2011-09-24:
Thanks for the heads up.
trmn8r on 2011-09-24:
I use AAA religiously for reviewed places to stay. If I did not, I would use the internet. TripAdvisor has 388 reviews on this place:
http://www.tripadvisor.com/Hotel_Review-g54359-d97499-Reviews-Hotel_Blue-Myrtle_Beach_South_Carolina.html

You always have to read between the lines on these sites. Personally, I would not stay at this place after reading the reviews. Some of the bad ones are pretty bad.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Hotel-rates.com Charges More Than the Hotels Rate and Exhorbenant Fees
Posted by on
Rating: 1/51
UNKNOWN -- I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
I Was Ripped Off. Found That I Paid 50.00 More Than the Hotel Would Have Charged
Posted by on
Rating: 1/51
I called to make a reservation for Pahrump NV (no Choice Hotel there). When I arrived at the Best Western I found out that the rate was $50.00 less if I had booked it myself. I realized that there would be a charge but that is unreasonable. I know now why I stick with Choice Hotels. I will never use your service again.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Worst Consumer Service and Hotel. Thank You for the Worst Vacation on the First Day
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I asked a month ago for a different hotel and Priceline refused to work with me.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Be Wary Of Hotel.com
Posted by on
Rating: 1/51
WEB SITE -- Hotel.com does not support its 'refundable' claims in the web site based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed.

I won't use this web site again and recommend to others not to use the site.
     
Read 3 RepliesAdd reply

User Replies:

BobSF on 2013-03-09:
This is a reason to book direct with the hotel. In my experience I have never found a 3rd party vendor that was cheaper than using a hotel's website directly. I have not used 'name your own price' though. Many hotels say you can cancel up to 4pm on the day you are to arrive with NO fees. Others may want up to 3 days notice for no fee cancellation. I've never heard of one that will not change a reservation that far in advance with no fees. Thanks for the review.
trmn8r on 2013-03-09:
This is not under hotels.com's control, according to their policy.

The hotels.com website says they do not charge for changes or cancellations. The terms for these are dictated by the hotel, so they are unique to your reservation and available to see when booking and are contained in your confirmation email.

When you book directly, most hotels will have 24 hours notice or longer if you reserve multiple nights. My guess is some hotels that agree to work with hotels.com set more stringent rules. If you look at it from the perspective that you are booking an "unwanted" room, you can almost convince yourself that that the hotel feels justified.

Just one more reason to avoid third party agencies.
Old Timer on 2013-03-09:
"I won't use this web site again and recommend to others not to use the site."

Perfect advice.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Watch Out For Non Refundable Fee!!
Posted by on
Rating: 1/51
I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring to go in February! I was there to watch my child perform in a competition. I was unable to attend and when I cancelled my reservation still have the nonrefundable fee of 20.99 charged to my credit card. They certainly didn't save me a TON of money when booking the reservation. My fault for not reading the fine print....
     
Read 4 RepliesAdd reply

User Replies:

trmn8r on 2013-02-21:
Whenever you book a hotel/motel, regardless of directly or through a third party (I assume hotelrate charged this fee), it would be wise to check the cancellation policy. I do, just in case something comes up.

Many establishments charge a fee for cancellation in the last 24 hours, etc. It sounds like this third party may assess a fee, which I don't find surprising - they afforded a service, which you used. Just my .03, based on what you reported. The key thing is that it is stated in the terms and conditions, which it appears to be.
Obsfucation on 2013-02-21:
I agree with Trmn. They booked the reservation for you, and they handled the cancellation. Aren't they entitled to something for the services they provided? $21 dollars in this case, sounds like a deal to me.
Jeff on 2013-02-21:
Yeah 21 bucks to me is a steal! The majority of these 3rd party websites won't let you cancel PERIOD. usually, its tough luck, we got your money and not getting it back.
saj80 on 2013-02-22:
I still don't understand the use of third party booking sites. Rooms can be booked directly at Super8.com, and their cancellation policy is very reasonable. I would like to know how much of a "discount" this third party site was offering, because while I use them for comparison purposes, I have rarely found a rate that was substantially better than the rate offered on a direct site.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst place I ever stayed at!
Posted by on
Rating: 1/51
COLUMBIA, MISSOURI -- Fix the Jacuzzi or stopping offering it as the a benefit. Fix the leaky tub faucet. make beds with fresh towels daily. replace the broken TV/ remotes. Put screens in the windows. make sure all the pubic hair is out of tubs from previous guests. clean dust bunnies from ceiling. stronger internet. put kleenex in each room. Fix broken air conditioners and housing units. replace the electric plug faces.
     
Read 1 RepliesAdd reply

User Replies:

trmn8r on 2012-10-25:
This place sounds like a dive. I hate it when I find pubic hair in the tub or anywhere else at a motel.

Looking at TripAdvisor, the reviews are divided between a bunch of very positive ones and a somewhat smaller number of very negative ones. I can't understand the wide variation, as the majority of reviews appear legit at a glance.
Close commentsAdd reply
Customer Service Hell
Posted by on
OK, To whom it may concern. 8-24-2009
Sun. 23.2009, I've spoken to reps Keith, Chad, Supervisor Julie, representative Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.

Matter at hand - I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began.
Above is a condensed version of the hell.

As a long standing customer, I am sending this note to put you on notice,
that the "delights" of this experience will be going out to the masses in blog, form, and I hope no one ever has to deal with the type of treatment I went through.
     
Read 0 RepliesAdd reply
Top of Page | Next Page >