Hotel.com Consumer Reviews - Page 3

UNKNOWN -- I booked unknowingly on hotel-rates.com. I thought I was on Super 8's site. They charged $28 more than the hotel would have charged directly. Emailed customer service resulted repeatedly that they could not find my reservation, even though I included a link including the confirmation number to the confirmation site. Total rip-off.

ORLANDO, FLORIDA -- I asked a month ago for a different hotel and Priceline refused to work with me.

WEB SITE -- Hotel.com does not support its 'refundable' claims in the website based hotel reservations. When I needed to change the arrival date, even though I was making the change 6 months prior to the reservation date, I was charged night's hotel fee. I called hotel.com about this, and after spending an hour and a half on the phone and talking to 3 different people, I was not able to get the problem fixed. I won't use this website again and recommend to others not to use the site.

I recently booked a motel room through this company for the Super 8 hotel in Monroe, WI. NOT a hotspot where people are clamoring to go in February! I was there to watch my child perform in a competition. I was unable to attend and when I cancelled my reservation still have the nonrefundable fee of 20.99 charged to my credit card. They certainly didn't save me a TON of money when booking the reservation. My fault for not reading the fine print...

Hotel.Com has charged me for a single reservation 3 times. The staff is very rude and refuses to connect a manager to resolve the issue. The hotel referred me to a back line to the management office and the management there suggested I contact the customer service again. In the meantime I have been charged 3 times for 1 reservation.