Arrived at nine in the evening. What a shock. Looked like a flea pit. Dirty carpets tiny room, enough for half a person horrible, horrible place. Scratched like hell when we left. $114.00 down the drain.
Won't use this reservation place again
I booked a room with Hotels-Rates, without doing my homework. I know, shame on me. They claim to have the best rates, but charge a service charge, just for booking through them. I found I could have gotten a better deal, and without this service charge!
2 Replies - Latest reply on 06/11/2013Add reply
I called to inquire about the service fees, and possibly cancel. Finding a number to call was nearly impossible. The only number available was in my email, not on their website. Once I finally got a hold of somebody, they were extremely rude to me. On top of being rude, I asked to speak with a manager, but the girl told me she was it. Disappointing to find that a company would have such rude people in the customer service department! This has been an awful experience!
I just hope that I can save someone some time, money and grief. DO NOT BOOK through HOTELS-RATES. (This is not to be confused with hotel-rates! They are pretty tricky, don't you think? One has an s in the name.)
I repeat, DO NOT BOOK through HOTELS-RATES!