Hotmoviesale.com

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Total Scam - Beware - Stay Away
Posted by on
Please do not buy anything from [this company] and if you do, be very careful. This is my story of a very frustrating day I had yesterday that included 3 hours on the phone.

Yesterday I sat down to do some online banking, update checkbook and pay bills. I receive most of my bills online instead of on paper, so I must admit I have neglected really looking at them in detail. Well, big mistake. I just happed to thoroughly check out the charges on my credit card. I came across this weird 9.99 charge from a company called smartsavingscenter.com. Upon a little more research I noticed that this company has been deducting this 9.99 from my account since Sept 2007. It was just such a small charge, I guess it never threw up a red flag.

I called the company and asked what the charge was and how they got my credit card information. The first 10 minutes of the call the representative kept avoiding my question and insisted in telling what a great service I was getting with my membership. I finally had to get very rude and yell at him to tell me how this charge got on my credit card. He finally told me that when I purchased a movie in Sept 2006 (yes I said 2006, 1 ½ years ago) from HotMovieSale it automatically signed me up for a membership at SmartSavingsCenter.

I was so mad I thought my head was going to explode. I told him (in a very loud voice) that I never gave them permission to change anything on my card. And most importantly WHY would they start this so called membership charges 1 year after my purchase. I am sure they do this so people like me miss the charge until it has already cycled on your account a few times.

He told me that he would refund $30 of the $80 dollars they have deducted from my account. I told them that I had already talked to my credit card company and they are ready to dispute the charges, I just need to say the word to get the ball rolling. In addition I told them I was going to report them to the BBB and find some federal department that I can file a fraud report.

The representative put me on hold for a second time, then came back on the line and told me he would refund my entire $80. I asked for a cancellation number and a refund confirmation. I was told it would be e-mail to me in 24-48 hours. As of 10pm tonight I have not received any e-mail. I will give them to Monday, and if I don’t hear from them then jump back into this horrible situation with both feed.

I know this is long winded, but I wanted to inform everyone I can about this scam and hope I can save someone the trouble I had to go through.
     
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Ponie on 2008-03-08:
You've been charged almost ten dollars per month since last September and just discovered it yesterday? My, my--you must indeed have a very busy social life. I would notice a $9.99 unauthorized charge the first time it hit my statement. I'm surprised you aren't asking someone to start a class action lawsuit.
Anonymous on 2008-03-08:
Ponie, I agree the OP should have checked the credit card statements more closely. That still does not excuse this company from from placing unauthorized charges on the credit card.
yk1080 on 2008-09-17:
I do believe hotmoviesale.com is fraud.
You register for a free trial period because they offer you first DVD at discounted price + free shipping. Towards the end of the trial period they tell you the DVD is not in stock and they will ship it later on. If you forget to cancel, they start charging you the monthly subscription. If you cancel, you get nothing out of the "free trial".
kyoung on 2009-04-24:
Yes, I agree with all three previous posts.
I am a recent victim.
My credit card company is not on my side and still wants me to pay for this unauthorized membership.
I think credit card companies are with them.
I am still fighting though.
Sucker!!!
sjw on 2009-07-13:
Thanks! I googled the company and found your post after suspecting the prices too good to be true. It is very easy to overlook small payments for quite some time on a frequently used card.
Justadude on 2009-08-18:
It's all true. This online company that uses trickery to scam you into signing up for a $19.95 monthly membership fee without you ever knowing it. There has got to be a way to stop this scam. Anyone know how to shut them down? I almost got caught up in it. DO NOT ORDER FROM THIS COMPANY!

If you did get caught, you can always take them to small claims court. If more people did this just for the principle of the matter, then companies would reconsider be so dishonest. I know I was planning on doing so until I convinced them to refund my $19.95.

eandl on 2010-01-07:
I am the latest sucker to fall for Smart Savings Center.com, LLC scam. I ordered a “cheap” DVD from their website HotMovieSale.com to try them out and was advised a few days later, the DVD was on back-order. A few weeks later a mystery $9.90 charge appears on my credit card bill that I thought was for the DVD. Not until I called HotMovieSale did I find out it was a monthly membership charge. I wasted my time talking to their rep. Brian (probably fake) and got the run around…you were advised, we sent you emails, it was clearly stated in the micro print, etc. I have no record of any of these emails in my archives, although they were able to quickly fake one up and sent it to me. Note that they send you an email; they do not forward the original email. BTW, the DVD that I originally ordered was covertly cancelled by HotMovieSale so I wonder if they ever intended to sell any DVDs at all. Bottom-line, the rep. stated "we hear you" but there is no way we will reverse the membership fee charge.

Here’s the new twist. I called my credit card company to complain about the sleazy bait and switch tactics and initially they weren’t too receptive either. I pressed on about how many complaints there were about this company (my fault for not conducting a Google search first) and the credit card rep. finally stated that they would reverse the charge. Essentially, it was easier for VISA to eat the unauthorized charges rather than pursue/close-down HotMovieSale and all its aliases. That really annoyed me. How can society put a stop to these kind of cons if there aren’t any penalties…I.e., terminate HotMovieSale and associates from using the VISA charge system. The credit card rep. then asked, “Do I want VISA to reverse these charges or not?” I dismounted my soapbox at that point. But, it is still true; buyer beware because there are no enforceable laws to protect you.

justPOed on 2010-01-08:
"SCAM" "SCAM" "SCAM" Hotmovies.com "SCAM" "SCAM" "SCAM"
Ordered a game at the beginning of the year on the weekend.
Received email that it would be shipped 10 days after I placed the order and paid for 2 day delivery for an additional $5.99, so I called and cancelled the order and membership. Can guess what happened next?

They refunded the membership fee but they still shipped the game disc 3 days after I canceled the order telling them I found it localy.
I have called them 3 times already.
The first time was before it was even processed and shipped for cancellation.
The second was to ask when the money would be put back in my account.
The third was to ask them why they still shipped three days after I canceled, but the answer I got from them was " I will forward this message to my supervisor and they will get back to you whithin 48 hours."

I don't know what to do. Should I refuse delivery?
Any help would be appriciated.

I really don't want to do an "RMA" because this will cost return shipping and a minimum of 2 weeks to get my money back in my account.
eandl on 2010-01-10:
For justPOed,

If you have proof that you requested cancellation before HMS sent the game then that is all you have to show/explain to your credit card company. If you don't have an email/written proof, I would simply mark the package "Refused" and request the credit card company to cancel the charges. I wouldn't hurt to hand the package personally to your mailperson and strike up a conversation about your problem so he/she might remember this return in case HMS claims they never received it.
Makarov417 on 2010-04-06:
I join the list of victims of this $9.99 monthly scam. Luckily I check my account online regularly and spotted the charge the first time it appeared and had it reversed. I am now waiting to see if they actually refund my money as promised.
nidav on 2010-04-22:
Thank you for pointing this out, reneemb. I just cancelled a few minutes ago after re-checking my statement and was assured refund in the works (I'll believe it when I see it). Fortunately, I only started dealing with HotMovieScam a few weeks ago. Avoid these scamsters.
bsolorio on 2010-07-03:
Wow. FML. You have got to be kidding me. I read the fine print. I did everything. I ordered a DVD that I thought was too good to be true. Less than 4 dollars for a dvd I've been looking for, and no shipping? So, I ordered it. I was totally aware of the scam they were trying to pull with the 7-day trial of the BestBrandsValues membership for $1.00 and than after a $19.95 monthly fee for the service. I immediately, within minutes called the number to cancel this membership while I was still in the trial period. Does this still mean that I will be charged this mysterious $9.99??? I hope not. I ordered the Dvd last night. Should I call them and tell them to cancel my order and refund my money before they scam me?
tmn45805 on 2010-07-15:
Same thing happened to me. Yes, I missed the $9.99 charges as I do not have a social life and I use my credit card for business. I caught it in March 2010 and checked prior statements and had been charges $9.99 since Jan 2010. Contacted Hot Movie Sale and asked them why I was getting charged? I purchased a movie online and did not notice as I was checking out that there was a check-box selected that said sign me up for their service. I told the lady I did not even know what "their service" was. She asked me my email and she told me she could set up my account so I could access it. I quickly said No and asked why I have been being charged for a service I obviously did not use. She could not answer that. I asked for the service to be cancelled and for a refund. I have not seen a refund yet.
michaelak on 2010-07-28:
I am in the midst of an argument with the same company over the same issue. I am only out $30 now but they are refusing to refund the final sum. I have filed a Federal Trade Commission complaint, and a complaint here in Alaska, and will next address the S. Fl. Better Business Bureau.
dcollins77 on 2010-12-08:
was just getting ready to search for movies on line for Christmas gifts for my daughter and came across this deal 'too good to be true'. thanks for posting this!!!! I just saved myself a lot of trouble. the search continues....very helpful.
Nvestig8or on 2010-12-09:
I want to thank all who posted their bad experiences with HotMovieSales.com on this site. I was about to order a hard-to-find movie for their unbelievably low price of $3.82. I'm so glad I searched and found these reviews, first. Hopefully, I'll be able to return the favor, some day. God bless!
Anonymous on 2010-12-09:
I have been searching for "Boxing Helena" for years. Despite its poor reviews, that film haunts me.
Adding my thoughts on 2010-12-09:
WOW! I was almost duped. Looking to buy a Christmas gift for my husband and "Google'd" the dvd movie title. Saw that the movie had not been released as of yet, but still was excited at the movie prices and "free shipping" AND $5.00 off first purchase. Considering that the price was so low and that I had extra room in my Christmas budget, I decided to add another movie to take advantage of the great deal I was going to get.

Went to the end of my transaction getting ready to add credit card information when I spotted that they were tacking on an additional $2.99 shipping cost. "Hey, WAIT A MINUTE!" I say. I thought it was free shipping on first order. AND...."Where is my $5.00 discount?".
What they DON'T tell you at the beginning of their home page is....the price of the dvd is actually $5.00 more than what they say...but after the $5.00 discount....it comes to the price they are advertising. UGH! And...it's not FREE shipping on the ENTIRE order...just the first item, I guess.

Glad I took a second look and decided to check out this company on Google before buying.

Thank you everyone...for leaving a posting on this forum.
KAMO on 2011-05-27:
I also thought that Hotmovies was a great place to get dvds, and I just checked my online account and found that for the past 8 months I to have been charged the 9.99 a month for something I never thought they could do since I never gave them the okay to charge this to my CC.Thank you for your 3 cents! helped me !!
Deliciamo on 2011-11-28:
I have reported these people to the Better Business Bureau. I purchased a DVD for my sick daughter in Jan 2011. I was noticing a charge coming out of my acct but I thought my bank was charging me because of all these new fees they started this year. Boy was I wrong. In Oct. 2011 I found out that HotMovieSale.com had been charging me $9.95 a month for ordering one DVD. I went back to the site to do a pretend purchase and nothing states that there is a mandatory membership trial with the purchase of DVD's. This is a scam. PERIOD! I have received $39.90 back but I am still fighting for my other $60 dollars. PLEASE DO NOT USE THIS SERVICE!!
Kelly Ann on 2012-01-06:
I bought the Butcher Boy for a .25 with no shipping cost. I knew it had to be too good to be true. I canceled my card as soon as I read this just so I don't have to go through what you did. Thanks for taking the time and posting this online, and enduring some crass remarks in the process.

serch209 on 2012-03-28:
thanks for the tips I almost make a big mistake buying 4 movies because of the free shipping thaks to all of you I save the money that cost me a lot to save
Beloved on 2012-09-13:
Thanks for all the postings! I order a DVD from HotMovieSale.com last week. I decided to buy another DVD today and did a google search for the company link. Your Scam complaint came up on the first page along with the HotMovieSale.com website link. Before going to the HotMovieSale.com website I checked out your complaint. Immediately I check my credit card account to see if I too was a victum. Sure enough there were two more charges (other than the first charge for the movie I ordered). One for a buck and a second for $19.99. Really? The movie I ordered was only five bucks! I called and canceled the membership immediately through their automated service. I then called back and spoke with a rep and was assured they will be crediting my account in full for the 19.99 amount. They said they will be sending me email conformation within 48 hours. I am calling an canceling that credit card in the morning, just to be safe from anymore attempts. Thank you for the heads up guys ... this could have been so much worst.
HALFBREED on 2013-03-11:
I GOT THE SAME DEAL. ORDERED A MOVIE, AND GOT CHARGED 19.95 MEMBERSHIP FEE FOR 6 MONTHS BEFORE I NOTICED THE CHARGE. MY CC CO IS THE BEST THOUGH. SHE CALLED THEM ANED RECORDED THE CALL, AND THEY AGREED TO REFUND 39.90, AND THE CORPORATE OFFICE IS TO CONTACT ME IN 48 HOURS TO DISCUSS THE REST OF THE FEE. I KNOW I'LL NEVER HEAR FROM THEM, BUT I INTEND TO RAISE ALL THE ---- I CAN WITH THE BBB, AND FBI.
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HotMovieSale.com Scam. BEWARE
Posted by on
Like the other reviews of this company I have read, I too just had this same experience today (06/April/2010). When checking my bank account online I discovered a charge for $9.95 from HotMovieSale.com for both March and April and could not figure out what they were for as I have never made a purchase from that company. I called the company to first of all be thanked for being a loyal customer. I explained that I have never bought anything from them. I was then told that when I attempted to order a movie from them in February (an order which was never filled as they did not even have the movie that was advertised) I had enrolled in some sort of "club" and that this membership which cost $9.95 a month was clearly stated at the time I placed the unfilled order. In return for my membership I had saved $5 on that movie. The movie that I never got! While they agreed to cancel my "membership" they refused to refund any of the charges to my account. Stay away from this company... they pull you into their trap by offering new DVD's at prices lower than anywhere else. In the process of getting your "bargain" you inadvertently get signed up for a wonderful program that will give you even MORE super discounts for just $9.95 per month!
Reputable websites make you click in a box that you agree to the terms of the deal BEFORE you are allowed to proceed. The website at HotMovieSale.com contains a reduced sized window within the primary page and tells you that by clicking below you can become a member of their club and get super bargains. The fine print about paying for this membership has been placed so far below the "join" button that the construction of the window makes it invisible. The fine print can only be seen if you notice the scroll down slider off to the side and pull the screen down. VERY INTENTIONALLY DESIGNED TO DECIEVE.
On April 7th, I filed complaints with both The Florida Attorney Generals Office and The Better Business Bureau of West Palm Beach Florida as HotMovieSale.com is located in Boca Raton. You can do the same at: www.bbbsoutheastflorida.org


UPDATE: Just for the heck of it I called HotMovieSale.com one more time and explained that I had just spent 45 minutes reading consumer complaints about their company and that I was on to their scam. I then told them that although I had already filed the above described complaints I would be willing to cancel them if my money was promptly returned. After being on hold no more than 30 seconds the agent came back to inform me that I would have the $19.90 back in my account in 7-10 days. I thanked her and asked for an e-mail confirming this decision and one was received. I don't have the money yet but I have no reason to doubt that it will arrive as promised. Maybe this is a good tactic to used to cut to-the-chase and get your money back? Let them know you are wise to their tactics and that you WILL take action. Give a try!
     
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maxinebb on 2010-08-10:
What is so sad is this is becoming the norm of internet companies. This is not a rare occurrence. They are knowingly deceiving people and covering it up in fine print. If they don't feel they are doing anything wrong than why not inform/warn your customers of this deal at the time of purchase. And to NOT receive any merchandise and still be enrolled is legalized fraud.
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Scammed by HotMovieSale.com
Posted by on
I ordered a DVD from HotMovieSale.com in December 2009. It was for a Christmas present for my Son. According to the information listed, it wasn't due for release until December 23. I was enticed to buy from them because they offered a $5 discount and free-shipping for first time buyers. The following week I received an e-mail notice that the video hadn't been sent yet. I continued to receive these notices for about a month. Finally I checked my HotMovieSale.com account to see if I could find any additional information as to why there was a hold-up. The account information stated that the order had been cancelled. I never received an e-mail or any explanation for why the order was cancelled. I then checked my checking account and found that I had been charged two payments of $9.95. The original price of the DVD I never received was $14.95 and I was astounded that I had already been charged $19.90 for a DVD that I will never see. I thought a mistake must have been made by the company but was shocked when they sent me an e-mail explaining that I had signed up for Best Brand Values and had agreed to pay a monthly fee. This is a blatant scam. Have you ever heard the old adage "read the fine print"? Well, obviously HotMovieSale.com/Best Brand Values is taking advantage of consumers by making a blatantly deceptive offer in which somewhere there is wording to the effect that there is a monthly charge. Then they don't send you the movie you ordered and they pocket the monthly charge money. I was lucky that I noticed this charge was coming out of my account and after receiving this latest e-mail from HotMovieSale.com/Best Brand Values, I cancelled my membership. Honestly, I had never even heard of Best Brand Values until they told me I had signed up for a monthly membership. I certainly read things (I thought) very carefully before signing up for anything. Unfortunately, I wasn't expecting such a scam from a video retailer. The information is there. But it is not made obvious to the consumer. It is very deceptive. This is just a warning to anyone who is considering buying anything from this company. Read the fine print.
     
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Anonymous on 2010-01-27:
http://www.my3cents.com/showReview.cgi?id=71126#c593773
Go read the comments made to the review.
Anonymous on 2010-01-27:
I see the deceptiveness, but I just went to the website, and acted like I was purchasing a DVD. Before checkout, it says save $5 on your order if you sign up. Most of the case, these offers mean you have to sign up for a membership. And of course this was at the bottom. "You can take immediate advantage of big discounts with the BestBrandValues service as described on this site for only a $9.95 monthly membership fee, billed to the credit card or debit card you provide today. Your membership will be automatically renewed monthly at the then-current monthly fee, billed to the credit or debit card you authorize. If you choose to discontinue, simply call us 24/7 toll-free at 866-529-3413 to cancel, no questions asked. There is no obligation to continue."

It may be deceptive, but common sense should have told you that you save $5 to get charged $10 a month. Not really a savings.

I would contact the company and tell them to credit your account for the charge of the DVD if you never got it, or dispute the charge.
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Hot Movie Sale Ripoff
Posted by on
I responded to an add on this company's website (hotmoviesale.com) in December 2009 due to their low discount prices. I ordered a DVD because I could not find it anywhere else for the price they were selling. It also included a $5 discount for being a "first-time" customer.

My billing information was submitted and I received a confirmation email stating that my order had been received with the price of the DVD. There was a note on the email stating that the DVD I ordered was out of stock and gave a specific date for shipment. It also contained a statement that my credit card would not be billed until the item was actually shipped.

About a week later I was doing my online banking and discovered that a charge for $9.95 had been deducted from my credit card from this company. I went to the company's website to verify that my DVD had not been shipped. I discovered that the only charge appearing on my page was a $1.00 processing fee and the cost of the DVD--which was not $9.95.

I immediately tried calling Hot Movie Sale at the numbers provided on my confirmation email to get an explanation of the $9.95 charge. I was literally trapped in a voice mail "jail" for 2 days. Each time I would get menu option choices and after making my selection, I would be greeted with loud background music for 10 or 15 minutes. I would call back and choose another option--the same thing. I would call a third time and select the "operator" choice. The message would say that there is a high volume of calls and that I may want to call back or select an option to leave a message. After selecting that option, another recorded message would say that the mailbox is full!

I went back to the website and sent them an email ("support ticket")about the $9.95 charge. After waiting 2 weeks, I finally received their response (generic of course):

1. When I placed my order with them I joined a Best Brand Value Club for $19.95 a month. My first month included a "special promotion" for becoming a new member and that is why it was only $9.95.

2. The terms of my order was clearly stated at the left of the checkout screen informing me that this charge was going to be deducted from my credit card each month for membership.

3. I had 3 days to cancel my membership and, since I did not cancel the membership within that time period, the amount was deducted from my account.

4. I received an email from Best Brand Value welcoming me to their club and providing information on my membership benefits.

Of course, most of the statements in their response were not true. Although there is a statement in very small print that informs customers about the club plan, there is also an option to "skip" that offer and proceed to the checkout. If a customer skips the offer, they are still billed for the club membership.

In the meantime, I received an email every week "reminding" me that my DVD was on back order and that it would be shipped soon. The original shipment date was pushed back 2 weeks by the time I received my 4th reminder email.

I contacted Hot Movie Sale again and told them that I had not agreed to join any club and that the charges to my card were unauthorized. I never received an email from the Best Brand Value and that I had only received a confirmation and emails reminding me of my back ordered DVD. I requested a refund of the $9.95 refund and to cancel everything that I had ever ordered from them because I was not willing to wait any longer. I also told them I would report them to BBB. I received a reply back that they were going to refund my charges but so far I have not received anything.

I have reported this company to the Better Business Bureau and my state's Attorney General's office. This is a scam company and I want to say to everyone to be careful of company's such as this one that offers discount prices for DVDs and other entertainment.

DO NOT BUY ANYTHING FROM HOT MOVIE SALE!
     
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GenuineNerd on 2010-01-24:
Sites such as those probably sell bootleg movies (usually films still in the theaters, in which someone snuck a camcorder into the theater to record it), or, most likely, movies and TV series, in which the film companies have no plans on legitimately releasing, usually due to complex rights/royalties issues or low demand...examples include the 1966-68 "Batman" TV series, which was never released to DVD due to complex rights/royalties issues that have been negotiated for years with no success; the main sticking point being is that 20th Century Fox owns the rights to the series itself, but Time Warner subsidiary DC Comics owns the rights to the "Batman" characters. "Batman" is one of the most bootlegged TV series DVD's out there. Also, the 1948 Walt Disney film "Song Of The South" is commonly bootlegged, since Disney chose not to release "SOTS" due to "political correctness" reasons...some people think "Song Of The South" is racist. Most "SOTS" bootlegs come from either the British VHS release or the Hong Kong laserdisc release from the late 1980's. "SOTS" was never legitimately released on VHS or DVD in the US, and has not been shown in theaters since 1986. There are many other movies and TV series out there that will never see a legitimate DVD release for one reason or another. That's what the bootleggers and pirates thrive on.
Skye on 2010-01-24:
This is the site we buy from. We love horror movies and they always have off the beaten path movies, good prices and always free shipping.

I guarantee they are excellent. They are the real deal, nothing bootleg or some cheap, crappy in theatre copies. What you see is what you get, the actual movie. They also have games, books, posters. Cool stuff. Plus, they do not require some rip off membership nonsense.

http://www.deepdiscount.com/index.cfm/fuseaction/category.content/categoryID/403a415b-7e97-4e61-ac21-b531fdee6394
GenuineNerd on 2010-01-24:
I've bought from Deep Discount DVD before, and have been happy. The OP is referring to a site that may or may not be legit...I didn't visit hotmoviesale.com, but there are sites out there that claim to offer "hard to find titles", often those that are either from third-party companies not affiliated with the Hollywood studios, or bootleg/illicit copies of movies and TV shows that never saw a legit DVD release. Often times the bootlegs are of poor quality.
Skye on 2010-01-24:
I was just giving the OP a real site, that doesn't require a membership to receive the good prices.

GenuineNerd on 2010-01-24:
Hotmoviesale.com is a legit site; however, there are other websites that sell movies that aren't on the level.
PepperElf on 2010-01-24:
hell any site that doesn't require membership is good
Amazon is one
online book stores that carry movies
even eBay is better
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HOTMOVIESALE.COM BEWARE
Posted by on
I ordered a movie in December 2010 and evidently accepted free shipping in exchange for the right to bill be $19.95 per month for the next year. I tried to call the company, HOT MOVIE SALE. COM and could not get past the "push 1 for English" section. No matter what I pushed, I could not get past this section to get a human. So, I called my credit card company, AMEX, who said they would dispute the charges. I did this every month for 5 months. After 5 months AMEX sent me a letter stating the company provided a contract saying that I agreed to pay $19.95 per month. so AMEX was going to return $100 to the company and put it on my bill. I called the company HOTMOVIESALE. COM and finally got through. They ABSOLUTELY said I could get none of my money back because I contacted the card company before I contacted them. Well, I had no idea who was billing me...I HAD to cantact the card company first to find out where I was getting billed from. So far I have paid $135 for one movie and it appears HOTMOVIESALE. COM offers no recourse. DO NOT DEAL WITH THIS COMPANY!!!!!!!!! Who would accept $5 saving on shipping for the right to pay $240 per year. It is obviously a HUGE ripoff! I never received ANY notification from the company that I was being billed.
     
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Yep! Huge rip-off!!!!
Posted by on
I can't believe I let these people rip me off for about a year before I noticed the measly 9.99 they charged every month for what? It infuriates me that any company can get away with things like this - I hope they go belly-up and that every one who works for them gets ripped-off for everything they've ripped-off from unsuspecting consumers!!!!
     
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Beware of this company
Posted by on
Just because you find this company with a Google search that may have a low price, I STRONGLY SUGGEST THAT YOU DO NOT BUY ANYTHING FROM THEM!!!!!!!! First you will discover that they will automatically enlist you in a buyers' club service that costs about $20 a month; of course you get an option to cancel at some later date... but just wait and see how defective their customer service is! I am having to use my credit card company's fraud division to seek justice.... Their site claims they are a Florida based company, but that is apparently just for show. They are based in the Philippines, so good luck finding anyone to help you - unless you want to fly there to complain.

If you try to cancel an order within 12 hours of placing it, you are SOL; I was told that - even though they had not processed the order, there was no way to cancel it. My next stop is Florida's Attorney General to see if they can be charged with mail fraud or wire fraud.... SAVE YOURSELF - DO NOT WASTE ANY TIME WITH THEM.... I suggest you pay a few dollars more for a DVD and get it from a US company that will be able to provide satisfactory customer service. Caveat Emptor!
     
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Hotmoviesale.com Unauthorized Charges
Posted by on
BOCA RATON, FLORIDA -- Bought a DVD for $3.48 (includes the $5 discount) on April 2009. Unknowingly, I was signed up for their SMART SAVINGS CENTER membership and charged $12 per month until I noticed the charges on Sep 2010. Since I was not the primary person responsible for this account, I did not noticed it before. Called immediately and was offered a 2 month refund, and after continuing to request a full refund, they offered to send my case to their refund department, who issued me an additional month of refund a week later, but said I did not "qualify" for more. Even after membership cancellation, they continue to charge my account. They are total scammers!

What to do if you are scammed?

Step 1 - Call immediately and request the maximum refund (90 days)
Step 2 - Call your credit card company and request a stop of any charges coming from these scammers. These are considered disputes and will automatically be charge backs to the Company, which cost them $$$
Step 3 - File complaints to BBB in FL, FTC Consumer Protection, Attorney General Office in FL (look for the open case)
Step 4 - Lesson learned - buy from reputable merchants
     
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Anonymous on 2010-10-12:
Since this happened to you in April 2009, it's hard to say what disclaimer they had on their website, but I see now it says the following on their homepage:

Offer Details

By placing your order today you will begin a 7-day trial of BestBrandValues for only $1, providing access to big discounts and savings on top brand products. After the trial, the membership fee of $19.95 per month will be charged or debited by BestBrandValues to the credit or debit card you provide today and then be automatically charged or debited at the then-current monthly membership fee for each month that you continue your membership. You may cancel at any time by calling 1-866-529-3413 and if you cancel your membership before the end of the trial period, you will not be billed for the monthly membership fee. Only one membership per household permitted. To order items without having a membership, click here.
Skye on 2010-10-12:
The disclaimer has always been there. This has been an ongoing issue with complaints against this movie site.

People need to read everything before they just point and click. There are so many other great on line site to buy movies, that DO NOT require any type of "special" membership.

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I got robbed!
Posted by on
BOCA RATON -- After going through my bank statements, I realized that hotmoviesale.com has been making withdraws from my bank account:

08/28/2009: $19.95
09/29/2009: $19.95
10/29/2010: $19.95
12/28/2009: $19.95
01/19/2010: $19.95
03/17/2010: $9.95
04/9/2010: $9.95
05/17/2010: $9.95
TOTAL: $129.60

I called the 1-866-566-8437 and spoke with a very rude representative. She told me that last year I purchased three movies over the Internet, and that, when I accept the "terms of shipping and handling" when checking out, I got automatically enrolled in a monthly payment for a membership.

I am totally disappointed, and I feel that I got robbed $129.60.
This web page is design to deceive, to make you fall in the trap.

I asked for my refund, with no success; they just show themselves rude and indifferent, telling me that I should have read the entire page of terms and conditions.

They wear distracting me by pointing to the fact that I noticed the recurrent charges just now, and to the fact that I didn't read the terms and conditions. In other words, If you are lazy to go through all the page of terms and conditions, you will be screwed up.
This would never happen on a serious page like Amazon.com.

I was also told to expect the employees of this company to, in a passive manner, attack the bad reviews for this company posted in the Internet, making you look like a distracted idiot who deserves to get screwed up.

Please, don't buy from this company, I was a victim of hotmoviesale.com because I blindly agreed to the terms of the "membership" . I was not aware of what I was signing for, and I acted in good faith.

Hotmoviesale.com is a scam, they rip off your bank account and laugh at you when you call them!

They also go by the name Bbvhotmoviesale.com, and to get money out of your bank account, they use different names. Other name they use is HMS.
     
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Anonymous on 2010-08-10:
I didn't have to read any further than this line in the review.....

"I feel that this is not correct, to deceive people that usually don't read the fine print"

That tells me you didn't read it either and it's not robbery if you agreed to it.
Anonymous on 2010-08-10:
Hmmm....not to be mean but it took you that long to realize they were charging your account? Hotmoviesale is a scam. They prey on people who don't realize they just signed up for a "membership". A membership that does nothing but charge you a monthly fee.
Anonymous on 2010-08-10:
I don't think this is a scam, right on their website, front page in NORMAL font it says the following: † As a member of BestBrandValues, you'll receive $5 off your first order. Price shown includes $5 off for new members only. Not valid for current members. With your purchase, you'll also enjoy a 7-day trial membership for only $1 in the BestBrandValues program at $19.95/month unless you cancel during the trial period. Members enjoy wholesale pricing on over 70,000 DVD titles, over 1,200,000 book titles and over 300,000 art prints and posters by top artists.
SaMoore on 2010-08-10:
+10 Just_cause.
Anonymous on 2010-08-10:
well any site that automatically signs you up for a membership unless you CLICK the "do not sign me up" is pretty shady to me. I for one, would never purchase anythign from them.
Anonymous on 2010-08-10:
Terms & conditions. You mean the small tiny print that no one ever reads? Why are you so bent on the T&Cs?
Anonymous on 2010-08-10:
I read every T&C before agreeing to it, regardless of how small the print is. Heck, I read my entire mortgage before signing it - and that's a pretty thick contract with enough fine print to choke a trial lawyer. (I also read user manuals.)

The T&C is the *contract* you are agreeing to when making a purchase, signing up on a site, etc. By clicking on this button or that, you *contractually agree* to allow that site/company to do certain things, like charge you a monthly membership fee. It's no different than any other contract you can think of.

I'm of the opinion that once you agree to any contract, whether you actually read the contract or not, the company in question has every right to enforce every aspect of that contract, just as you have every right to expect to receive whatever consideration you agreed to.

It's also my opinion that once you enter into a contract, you have no right to complain about it later. You can whine, you can seek to renegotiate, but you cannot complain. But this is just my two cents.
Anonymous on 2010-08-10:
Actually, PC...I'm one that will typically defend people that overlook the T/C's cuz a lot of online companies do bury them in the teeny tiny fine print or they are confusing. But not in this case, my point was it was right there in NORMAL font on the first page, with additional information how to order without signing up for a membership. Just some advice, but it's often helpful to thoroughly read comments before sniping. Have a great day!
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Never Again
Posted by on
I promised to tell as many people as I could about my experience, so here's a copy of the final email I sent to hotmoviesale.com:
On May 22, I was charged 1.00 to my account. On May 25, I was charged 13.54 - this I expected as it was the total cost of the DVD I had ordered. On May 28, I was charged 9.95. When I saw the charges on my account today, I called to inquire about the last. It was at that time that I learned that when I placed my order - I had begun a fee-based membership. I had received by email, both an order confirmation and a shipping confirmation, but never any correspondence regarding a fee-based membership. The representative on the phone stated that I had a week free trial and because I did not cancel, I was charged 9.95. First of all - a week did not pass between the 1.00 charge on the 22nd and the 9.95 on the 28th. Any math equation produces the same results = 6 days. If in fact, I had a week to cancel, why was I not offered that? Also - sneaking information in ultra tiny print on the checkout screen of the ordering process does not qualify for clear communication. Bad form. Secondly, what was the 1.00 fee? I received no explanation regarding that, either. Lastly - how can one possibly experience a free trial for anything in one week? If you are going to offer a fee trial for membership - make it a free month, but more importantly - COMMUNICATE your intentions. To be perfectly honest, this appears as a sneaky, underhanded, get-rich-quick scheme built on confusing and bilking the consumer. I ordered the DVD through you because it was a good deal. I will never purchase from you again because you deceived me and overcharged me. Instead of saving me money and building a relationship with a new customer (I purchase a large quantity of DVDs and CDs online), you've taken almost 25.00 from me and guaranteed that I will never shop with you again. I will also be certain to share this experience with as many people as possible, so that no one else is taken advantage of in this way. Thanks to advances in technology and social networking - it is very quick and very easy to get the word out quickly.
     
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Weedwhacked on 2010-06-02:
The disclosure of the membership is on the page that you ordered the movie from. You didn't read everything that you agreed to so they are not at fault. Regardless of how small the "small print" is, if its there it is your responsibility to read it before you hit "submit."
greenvoile on 2010-06-04:
Because I recognized that I was responsible for agreeing to a fee, whether I recalled the fine print or not - I never asked for a refund. I have not and do not deny that I should have been more careful. What I said, in so many words, is that the whole thing stinks and I don't like it - I.e. I gave my 2 cents worth, which is the purpose of this site. I am acutely aware of where I went wrong in this situation, as are the hundreds of others who have admitted through various forums that they did not carefully read everything. My rant is merely a buyer beware warning, to help future shoppers slow down in the ordering process.
Skye on 2010-06-04:
It's on the first page when you order, the membership agreement is right there. You have to read everything carefully, and it's people who do not read everything that end up with a complaint. There are so many complaint reviews abou this membership fee. I agree with ww, you have to scrutinize and read it all before hitting submit.

This is the site I use, and it has many hard to find movies, and you won't be tricked into any type of membership club. They also always have free shipping. They also carry other things, such as books, games, and fun stuff.

http://www.deepdiscount.com/
greenvoile on 2010-06-07:
Thanks so much for your valuable and insightful feedback. I have no idea what possessed me to leave a post here - but this is my last. I am delighted that you are so wonderfully brilliant and gracious enough to help repeatedly point out my stupid mistake - which I stated multiple times that I am aware of. I wish you the greatest joy - being both geniuses and perfect. Congrats!
Skye on 2010-06-07:
Nobody is pointing out anything. We are just sharing our opinion. All that was said was always read the fine print.This goes for anything. It's just to protect yourelf. I offered a suggestion for a site that I use all the time, and does not try to trap people into unwanted memberships. You post a review, it gets feedback, that's how it works.
Anonymous on 2010-06-07:
greenvoile, that's just the way of the internet. Everybody is perfect, all knowing, good looking and of course never make mistakes. Well except me. I tend to make mistakes and I sure do appreciate people like yourself sharing experiences so that I might learn a lesson from your lesson learned.

Good review!
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