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27 Reviews & Complaints

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Posted by MegAyers on 12/21/2009
I ordered a DVD from hotmovies.com and a month later they billed me $3.76 for the movie and a $9.95 membership fee. I called to complain and she cancelled my membership. I then had to ask for the refund of my money and she told me I would receive it in one to two months. I never signed a contract or asked to receive a membership. I then asked for her location and she was talking to me from the Phillipines. I'm tired of talking to someone overseas about a problem. This company is a scam that gets people to purchase movies and then locks them into a membership secretly.

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Posted by Skye on 2009-12-21:
I just went to this site, to see what their terms and conditions were. Now I wish I had never googled it. Can't tell where the op actually ordered their movies from, they have so many categories.
Posted by PepperElf on 2009-12-21:
where's the company located?

i'm kinda wondering if it's located outside the US in the first place.
and what title was ordered.
Posted by Skye on 2009-12-21:
Pepper, did you check out the site?? There really isn't anything about anything other then the types of movies offered.

The OP should just go to their local adult store, and not give their credit card number, to these blind sites.
Posted by PepperElf on 2009-12-21:
Yeah I just came back to update my post.

I'd figured they complaining about getting some regular movies (or pirated ones) and got screwed on a membership plan.

but now that i know they were buying porn

It'd be more surprising if the OP HADN'T gotten charged a membership fee.

I really DOUBT they'll refund the OP over it - better off getting the Credit Card # changed

Of course the OP might want to consider buying porn from a walk-in adult store (if the state/county allows them), or sharing videos with buddies

plus with the overseas crap you aren't always guaranteed the porn stars are of legal age or that they're even willing participants
Posted by PepperElf on 2009-12-21:
You know. I think this is the first Porn complaint I've ever seen here.
I guess there's a first for everything...
Posted by redmx3racer on 2009-12-21:
Hotmovies.com is a porn site, I hear it advertised on Howard Stern all the time. But, hotmoviesales.com, which the OP has in the title of the complaint is not porn, it is in fact a movie club.

See, sometimes simple typos do hurt the review process. :)
Posted by Skye on 2009-12-21:
red, google the title the op has, which is hotmoviesales.com and see what comes up.

All porn sites and its not a movie club. No typos here, lol.

Posted by PepperElf on 2009-12-22:
yep i tried red's link
and still got the same porn site as before
bunch o links to porn

Posted by redmx3racer on 2009-12-22:
My mistake haha-hotmoviesaleS is porn, the one I looked at below, hotmoviesale, is not. I'd bet the site below is the one the op had an issue with as it does appear to be a membership site. But who knows at this point!

Posted by PepperElf on 2009-12-22:
well i did specifically ask what movies the OP bought
but no reply so at this point who knows

maybe it was a porn order
or maybe it was a regular movie order
Posted by littleredfifi on 2010-06-01:
I had the same experience. I bought the movie Swiss Family Robinson for my son for Christmas late Nov/early Dec of 2009. I JUST noticed the charge on our credit card statement (my husband usually does the bills) and called my husband at work to ask him if it was some membership he had, he thought it was something I'd signed up for. So I called the number on the statement and sure enough, they claimed I'd signed up for this membership when I bought the movie. They gave me 3 months back and said I could write to the complaint department to try to get the rest back. So... they gave me this address: Best Brand Values Complaint Dept. P.O. Box 810625, Boca Raton, FL 33481. I've written a letter, will mail it tomorrow and see if I get anywhere. This is a total scam though, I'm usually very careful about where I buy online and reading the fine print and they still managed to dupe me.
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Not not use this company
Posted by Justincasey01 on 12/18/2009
BOCA RATON, FLORIDA -- HotMovieSale.com, is a complete scam. First they offer you $5.00 your first order, but in the find print it tells you that you have to join the club, which starts automatically deducting from the credit card/debit card used after 7 days.
Second it appears they never actually sent my DVD. I ordered a DVD and paid extra for Two Day Shipping. 8 days later nothing has been delivered. They claim it is held up in by the USPS, but the USPS doesn't seem to even have the package. When I called to talk to Customer Service about it the "manager" who I waited 30 minutes to speak with told me their was nothing she could do, refused to listen to what I had to say and then hung up on me.
Do not use this company, they are nothing but a scam.
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Posted by boyone on 2010-03-22:
How can I make people aware of this company's underhanded policies? The company is dishonest. The company enrolls you in club without your permisson. You will be charged 9.95 per month until you cancel. Do not order anything from this web site
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Scam, fraud and theft
Posted by Honyano on 06/23/2012
Charged my account for an order I placed, then didn't even have it in stock, and still charged my debit card. they say that they don't charge the card until the movie ( item ) has been shipped. they don't even have the movie in stock. why are they charging my account. for something they don't have and they even say that they won't charge until item ships. if anyone can put these people in jail for theft, then do it.
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Posted by FoDaddy19 on 2012-06-23:
That website looks rather shady to me. Any website with "Wait, don't go, we've got an extra-special deal for you" pop up ad when you try to leave the website shouldn't be trusted IMHO.
Posted by Anonymous on 2012-06-23:
I have been to websites like that before. And they are total scams and should be avoided at all costs.
Posted by Supportteam on 2012-06-25:
Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

It is our policy to charge for an order only once the item is about to be shipped. As you claim that your item is out of stock and not shipped then this is to confirm that you are not charged for this order.

Though I believe that you are referring to Authentication Transaction on your account. When an order is placed, we use Authentication Transaction to verify the info with the bank. Normally, this transaction is voided within 3 to 5 business days by the bank.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotmoviesale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

Posted by Craig Hamman on 2013-08-12:
You people tried to charge my account $2.00
which caused my account to overdraft. Do not try to charge me again, or I'll contact the County Attorney's Office. Thank You
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Big mistake
Posted by Derekssuzuki51 on 12/13/2011
DO NOT buy anything from them they will enroll you in 2 different " savings clubs" then you have to call theses clubs on the phone and waste your time its worse than Timelife or the old school BMG penny a cd thing

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Posted by Skye on 2011-12-13:
The option to not enroll is there on the first screen, before you make your selection.

If you want a great website without any of these pesky enrollment offers, try this site. I use it all the time for hard to find off the beaten path movies and I vouch for them! I always get free shipping and my items arrive very quickly and there are no hidden fee's.

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Posted by BIG_PLANES5 on 07/08/2011
I ordered a movie in December 2010 and evidently accepted free shipping in exchange for the right to bill be $19.95 per month for the next year. I tried to call the company, HOT MOVIE SALE. COM and could not get past the "push 1 for English" section. No matter what I pushed, I could not get past this section to get a human. So, I called my credit card company, AMEX, who said they would dispute the charges. I did this every month for 5 months. After 5 months AMEX sent me a letter stating the company provided a contract saying that I agreed to pay $19.95 per month. so AMEX was going to return $100 to the company and put it on my bill. I called the company HOTMOVIESALE. COM and finally got through. They ABSOLUTELY said I could get none of my money back because I contacted the card company before I contacted them. Well, I had no idea who was billing me...I HAD to cantact the card company first to find out where I was getting billed from. So far I have paid $135 for one movie and it appears HOTMOVIESALE. COM offers no recourse. DO NOT DEAL WITH THIS COMPANY!!!!!!!!! Who would accept $5 saving on shipping for the right to pay $240 per year. It is obviously a HUGE ripoff! I never received ANY notification from the company that I was being billed.
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Upset of not being able to get on the website without a 19.95 dollar membership
Posted by Iderspider on 03/22/2011
I think it is pretty nasty of a company to let you view their website for a certain amount of time then telling you you don't have permission to enter into the website without any explanation. But just to tell you that you don't have the permission to go into the website that is an error.
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Posted by azRider on 2011-03-22:
maybe you have to pay for it. not all websites are free. try netflix, or amazon. see if they have the movie you like
Posted by Anonymous on 2011-03-22:
This company is notorious on here for charging people a "membership" fee
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Yep! Huge rip-off!!!!
Posted by 1SillySally on 01/27/2011
I can't believe I let these people rip me off for about a year before I noticed the measly 9.99 they charged every month for what? It infuriates me that any company can get away with things like this - I hope they go belly-up and that every one who works for them gets ripped-off for everything they've ripped-off from unsuspecting consumers!!!!
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Beware of this company
Posted by Screwed in Florida on 01/25/2011
Just because you find this company with a Google search that may have a low price, I STRONGLY SUGGEST THAT YOU DO NOT BUY ANYTHING FROM THEM!!!!!!!! First you will discover that they will automatically enlist you in a buyers' club service that costs about $20 a month; of course you get an option to cancel at some later date... but just wait and see how defective their customer service is! I am having to use my credit card company's fraud division to seek justice.... Their site claims they are a Florida based company, but that is apparently just for show. They are based in the Phillipines, so good luck finding anyone to help you - unless you want to fly there to complain.

If you try to cancel an order within 12 hours of placing it, you are SOL; I was told that - even though they had not processed the order, there was no way to cancel it. My next stop is Florida's Attorney General to see if they can be charged with mail fraud or wire fraud.... SAVE YOURSELF - DO NOT WASTE ANY TIME WITH THEM.... I suggest you pay a few dollars more for a DVD and get it from a US company that will be able to provide satisfactory customer service. Caveat Emptor!

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Company will not honor cancellation requests
Posted by Lazarusbb on 12/12/2010
BOCA RATON, FLORIDA -- I have tried twice to cancel an item from this company. The first request for cancellation was several weeks ago. They told me they would "try" to cancel the order. There is no way to cancel and order on-line.

I received an email today saying that the product is still on back-order. They did not honor my request for cancellation when given sufficient time to do so. I sent a second request to cancel this order. The company is unresponsive to cancellations even after given a significant period of back-order time.

I would not recommend this company to anyone.

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Posted by Alain on 2010-12-13:
You might want to go to http://www.myfloridalegal.com/consumers or call either 866-966-7226 (Florida) or 850-414-3300 and let the Florida consumer protection folks know about this. Then let Hotmoviesale know you've filed the complaint.
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HotMovieSale.com is TOTAL SCAM RIPOFF!
Posted by Ibjeepn on 08/22/2010
First of all they sent me the wrong DVD - a much cheaper copy than advertised. THEN they charged me ten dollar monthly on my credit card without my approval and no product received for it. I CANNOT BELIEVE THERE IS NOT A CLASS ACTION SUIT AGAINST THESE FOREIGN CROOKS. I could not get anyone to talk to that could articulate English. They stole from me and many many others. How do they sleep at night?
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Posted by Anonymous on 2010-08-22:
Their website says that are located in Boca Raton, FL, so I'm not sure we can call them "foreign crooks."
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