I recently used your site to complete a car rental using a debit card. The verbiage on the site as I started to book the car under the heading "KNOW BEFORE YOU GO" was as follows:
The rental agency ... read full review5 Replies - Latest reply on 04/08/2012
FREDERICTON, NB, CANADA -- On a holiday trip to England I rented a car from Alamo Inc, from May 7 to May 25 offer by Hotwire. (A very nice car, perfect for our needs) In addition, Hotwire offered Rental Car Damage Coverage through an insurance company - Allianz, Global Assistance in Waterloo Ontario Canada at a cost of $284.81 which was paid in advance in full.
When I presented the policy to the Alamo desk at Heathrow London I was informed that the insurance coverage was not acceptable. And, that Alamo Inc had repeatedly warned Hotwire of this situation. I was required to purchase new insurance. CAUTION! Do not purchase Rental Car Damage Coverage except from the renting auto company at the pick-up location.
Cut you off for no reason
So this is pretty cut and dry and annoying. I have been a customer of Hotwire for over 4 years. I have booked almost all of my airfare and hotels through them...locally and when I actually travel.
That ... read full review2 Replies - Latest reply on 04/27/2011
I checked most major Car Rental Sites looking for the lowest rate on a full sized auto at Chicago O'Hare airport. After finding the lowest rate was going to be at ACE Rental, I checked Hotwire and got a full size Vehicle for $10 less than a midsized vehicle. Hotwire will not tell you which Company you are renting from until after the reservation is paid and completed.
Immediately after my booking I was assigned to Alamo and went on their website to see how much I saved. I was very upset to find that Alamo was offering the identical deal for $11.50 less than I was charged. I called back Alamo and reminded them of their "lowest price guarantee". I walked the agent through the Alamo website and he did confirm the $11.34 difference, however he explained the guarantee was only on the BASE RATE and all he would off was a $5.90 credit. I then asked to cancel my reservation and was told "all sales are final".
I immediately called Chase Credit card services and after explaining the entire situation, was told I could not dispute a charge until it was already posted. The charge was made on a Thurs evening, to be picked up Friday afternoon.
Not wanting to be without a car rental, and not wishing to chance being double billed, I used the reservation and attempted to file a dispute afterwards. To make a long story short, Chase Bank is making good for the $11.34 on there own. HOTWIRE YOU SUCK!
Hotwire bait and switch
MICHIGAN -- AVOID HOTWIRE AT ALL COSTS
My wife booked 2 nights on Hotwire in Northern Michigan for us and our two sons...as one of Hotwire's "Hotdeals" you don't get to see the hotel, but get the amenities...pool, ... read full review2 Replies - Latest reply on 02/16/2012
Car Rental Goes to HELL
I had the worst experience with Hotwire for a car rental with Enterprise company. My husband and I had to fly to Seattle, and our flight arrived at 10:30pm. We had scheduled for a car reservation for ... read full review5 Replies - Latest reply on 07/14/2011