What a joke!. I booked a 5 star secret Las Vegas hotel with Hotwire and got put into a hotel with no casino, no restaurants, smallest pool.
1 Replies - Latest reply on 06/09/2013Add reply
I called Hotwire when we arrived in Vegas to express disappointment and explained the lack of facilities and service was definitely not 5 star. I ask to speak with a manager and tried to explain the hotel and lack of facilities again and see if we could get moved even to a cheaper hotel. I was told by the supervisor that there is no standard for a 5 star hotel and that everyone's definition of a 5 star hotel is different. Apparently Hotwire hotels are ranked on their reviews. REALLY, ARE YOU KIDDING ME? Surely a 5 star hotel in Vegas has at least a restaurant, possibly a couple of bars, maybe even a poker machine here and there, but no - I was wrong.
According to the Hotwire supervisor, that's my interpretation of 5 star. At no stage did the staff offer to assist. All they told me was that they didn't list restaurants in the amenities. Surely that is a given in a 5 star hotel? Anyway, thanks for taking our money Hotwire and giving us something totally substandard with no facilities, not even a cup and plate in the so called kitchenette. HOTWIRE - your staff on this occasion offered no customer service at all and how can you have staff who say that there is no standard for 5tar hotels!
Unbelievably awful company
UNKNOWN -- So we're going to Panama for Christmas this year. I went to Hotwire, which had the cheapest tickets. What a mistake.
I booked on Saturday, and booked that we're going to take a red-eye that leaves ... read full review1 Replies - Latest reply on 12/25/2012
SAN FRANCISCO, CALIFORNIA -- My wife booked 2 rental cars for a trip to Georgia. She did not understand that she had already booked the first one earlier that day. When we contacted Hotwire to cancel the second rental we were told that it was a hotrate and was final.
3 Replies - Latest reply on 07/26/2013Add reply
While I understand their policy of the hotrates I would think that a company this size would understand a mistake was made by us and work toward resolving the issue. Not done. They simply said there is nothing they can do.
I will never use hot wire again and will make sure that we let everyone know about this issue.
INTERNET -- In mid August 2011, I booked two rooms in Biloxi for Labor Day weekend (September 3-5, 2011). I purchased the Travel Insurance, just in case. We planned to drive from Houston to Biloxi. Tropical Storm Lee hit the New Orleans and Biloxi area that weekend so we were unable to drive there. I turned in a claim to the travel insurance company, Total Access. They denied the claim saying this was not covered! I guess that driving through a Tropical Storm to get to the hotel and then spending the weekend in the Tropical Storm isn't a problem. I'm out $400+.
1 Replies - Latest reply on 10/16/2011Add reply
I have used Hotwire before but won't do it again. The chance to save a little isn't worth it. I found that many hotel websites will give you rates that are only slightly more and you can cancel if needed.
Deplorable customer service
Booked a last minute car rental (2 days notice) for pickup in my arriving city from a flight. The trip was cancelled at the last minute. When I tried to cancel the car rental, they said I couldn't. ... read full review3 Replies - Latest reply on 07/30/2010
Unhappy With Hotwire
I booked a hotel on Hotwire as I have done in the past very successfully. I chose what was supposed to be a three star hotel in Jamaica New York.
I was given the Holiday Inn JFK Airport. Upon my arrival ... read full review5 Replies - Latest reply on 10/19/2013
Great Fun Fiasco
In August 2008 I booked a hotel through HOTWIRE. I was asked if I would like to be able to save $ 50. off of the booking. I went through the process whereas I was enrolled into Great Fun a company which ... read full review
Caution Of Hot Wire
CHICAGO, ILLINOIS -- After purchasing a car rental through Hotwire knowing it was nonrefundable I had a medical emergency come up. When I called they did tell me that in a medical emergency it could be refunded with a $25 ... read full review7 Replies - Latest reply on 03/07/2008
PORTLAND, OREGON -- I used Hotwire to get a room for a business trip - they booked me into the Hilton Hotel in downtown Portland. I know Portland hotels have smoking rooms, so I always call to my Hotwire hotel to ensure ... read full review6 Replies - Latest reply on 07/09/2010
Bait and Switch
I booked a hotel for a family trip to Fenway Park in Boston for last weekend using Hotwire. After doing some research and wanting to stay in a hotel in Copley Square, I input all of the information into ... read full review5 Replies - Latest reply on 07/27/2009
BOSTON, MASSACHUSETTS -- It's 2 AM. Wife, 2 children and I, all in the streets of Boston looking for a decent hotel. I had purchased a 4 star hotel room through Hotwire for the Family just to find out that Seaport Hotel had got me a one King bed room for everybody. Thinking this was a mistake I kept arguing with the attendant until the manager showed up just to tell me I should have read the print out before complaining. Then he showed me: "all rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarantee the number of beds". Almost surreal, but it's true.
1 Replies - Latest reply on 07/06/2013Add reply
Calling Hotwire customer service didn't help at all. The associate apologized and offered either a refund or that same room. Oh, let's not forget to mention that a cockroach crossed us in the lobby. So, if that's ok for a so called 4 star hotel to accommodate 4 people in one bed, then it was my fault. I thought this rule would refer only to the matter of having one double instead of two singles, one queen instead of one king and so forth. If that's ok that the contractor simply wash his hands in a situation like that, no Plan B, then it was my fault.
If this is not my fault, something must be done quickly. Otherwise, how far is it going? I don't know but the market goes like this: if the customers accept things like that, they become a new standard. Prepare to pack inflatable beds, linens, pillows, just in case.
CLARKESVILLE, GEORGIA -- I booked a car rental and airplane tickets through Hotwire at the same time. The man that I booked it through booked me for the wrong dates for the car rental. I was to depart from at Atlanta on the 21st of May and leave Phoenix on the 1st of June. The man from Hotwire that I booked the car rental through accidentally booked me for the car on April 21st and to drop off the car on May 1st. A few days later I realized their mistake and contacted them. They refused to make it right. They said that they had it on tape me agreeing to April. I asked to hear the tape (knowing that I would never have agreed to April) They refused to let me here it saying that I would have to get a subpoena to hear it. I asked Hotwire what would have happened if I would have arrived in Phoenix and the car rental company would have told me when I arrived on May 21st about the mix up. Hotwire told me that it was my problem and that I would not have had a rental car since the rental was for April. She stated that was not their problem.
All I can say is beware of Hotwire. I very rarely get to travel and this has put a very sour taste in my mouth. I don't see how a company can be so heartless.
NEW YORK CITY, NEW YORK -- BEWARE OF HOTWIRE. NEVER USE THIS WEBSITE FOR BOOKING ANYTHING. I had the most miserable, stressful, time consuming experience with this website, as well as its customer service representatives, who did not service me at all. I tried to book a flight + hotel package with this website, and my Visa card got declined because there was an "error" while processing. I called my Visa company right away to clear this up, and they informed me that Hotwire in fact charged $1,9700 onto my Visa, EVEN THOUGH the price of my trip was much lower than that, AND I never actually booked the tripl!!!! I was charged for nothing.
I even called the hotel and airline company to see if maybe they had a reservation under my name from Hotwire, and nothing. After DAYS of lengthy conversations with both my Visa company and Hotwire, they finally, rudely, credited my card, and never apologized for the trouble they caused. In the meantime, the price of the trip I originally wanted to book went up in price, so I couldn't even purchase it any more. Such a shame that a company can charge an absurd amount of money onto anyones credit card, and get away with it. There should be a class action lawsuit made against Hotwire, and when I become I lawyer, that is definitely what I will do.
Reading other reviews I realized that I am not the only person this has happened to, and I am not sure why something hasn't been done to stop this scam of a website.
HAYWARD, CALIFORNIA -- Ok so I went to the bay area to check out California state university east bay and I found in Hotwire some excellent prices for a hotel room and car rental service. Ironically enough I found that doing the services separately versus in a package saved me a lot more. But that's not the issue here. What I found to be truly surprising was that for both the hotel and car rental place you have to put down a security deposit on top of the money you already spent for the services. So I did some research as to why Hotwire didn't add this info for neophyte reservationists like myself. And I found that other discount did indeed add in the disclosure of the deposits, whereas Hotwire does not. Had it not been for the customer service of the car rental company and the hotel, I'd been screwed out of a room and a rental car. I will never use Hotwire again. What an unfortunate mistake of a discount site. 2 Replies - Latest reply on 07/31/2012Add reply
Confirmed reservation, but no room
KENT, WASHINGTON -- Booked two nights through Hotwire into the Hawthorn Suites in Kent Wa for July 6 and 7. I called at noon to say I would be checking in late around 8 P.M. but wanted to be sure they knew I was coming. ... read full review3 Replies - Latest reply on 07/11/2012