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Hotwire Consumer Reviews - Page 3

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Never again...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is by far the worst experience I have ever had! There was unexpected traffic on my way to the airport and I barely missed the cut off time for check in so I missed my outbound flight. I couldn't change my flight and pay the difference because it was bought through this website so I bought another ticket. The airlines told me to call Hotwire because they will cancel the whole trip if I didn't make that flight. I looked on my email confirmation and it did not indicate any of this. I called them and explained the situation and told them I bought another ticket and would be arriving the same day as originally planned and wanted to make sure my return flight was still good to go. That is when they told me that the return flight was cancelled. So on top of buying another ticket, there was no credit or refund they would give me for my missed flight then proceeded to tell me there was an additional charge for rebooking my return flight that I hadn't even missed or wanted to change. I paid for this trip and then another $700 to keep my existing reservation. What a rip off and horrible customer service. Never again...I will be reporting this to the BBB and filing a consumer complaint.

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Very bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- My experience with this was very bad as they I rented a car on 22 of December till 2 of January then I had a problems that I can't pick my car on time so I called the car rental company which I directed to and said that no problem they will held my car for 24h and that they will refund back this delayed day but Hotwire disagree and said that its non-refundable and they will not refund it back even that the rented company will not charge them, so am not advising any one to use this very bad website even I can't took a bill from the company I used in Canada because they didn't allow me, please don't think to use it there are hundered of website which were more respectable for there customers, I try Expedia which was the best in all service which I used

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Don't Use Hotwire
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, CALIFORNIA -- Several month ago I reserved a car through Hotwire. As the holidays approached family plans changed. So I called Hotwire to cancel my reservation, I hoped at best to get a refund, at worst a credit to my account. No such luck, the customer service representative and her supervisor had the same rhetoric, "no refunds, no transfers or exchanges". They didn't care about my circumstances, they had my $140 and I was out of luck. They never even discussed a solution, simply kept parroting the same company line.

So instead of working with a customer to find a solution agreeable to both parties, they drove one away that is now going on every complaint forum and social media site to tell people about this farce of a company. In the end, the bad PR they will receive from me will cost them far more than the $140 it cost me. By the way, when I called Southwest Airlines to change my flight due to the same change in circumstances, they had no problem helping me. Maybe Hotwire should take some notes from Southwest, they know how to assist customers.

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The Worst Customer Service and Company Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, CALIFORNIA -- Beware!! Customers please utilize other websites and you'll find much better bargains. They impose heavier taxes for hotels than the norm just to increase their profit. Also, they will book you for smoking rooms without you even choosing them in the first place and without that option even being given. They imposed a smoking room on me and I was traveling with an infant.

Called emir customer service to let them know this isn't right! They could care less over in the Philippines. I stated I've contacted the hotel after I made a booking to select double beds and they informed me Hotwire booked me for smoking queen. I said this was never even an option on the site for me to select. Just simply stated special hot rate room, nothing more and stated on their page bed type will be selected by hotel, not room type!!! These people are scammers and rob you blind imposing huge heavy taxes than the norm compared to other websites. Somebody needs to file claim with these people and take them to court.

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Rip-Off Business With the Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, CALIFORNIA -- I was ripped off by paying more for a lower rate hotel and worst than that I haven't been able to talk to a customer service representative. Every time I start explaining my issue, they hang up the phone. I called them over 10 times in the past 24 hours hoping one would listen. After reaching out via email and Facebook explaining my frustration and asking to be contacted by someone with authority who is not based in India, I received an auto reply from each source advising me to call toll free number again. This was my first and last time using Hotwire!

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Unsatisfied
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- We booked hotel on trivago.com. That site directed us with a decently priced and cheap hotel for the remainder of night and morning. We arrived at the hotel roughly 4 am and after handing the guy my Florida DL and FOP, he stated that we were about to give our information nosh but not check in until 3 in the afternoon, which is almost 12 hours past the current time.

So now after prepaying for a reservation that we confirmed because it had matched out itinerary, we had to go find a new hotel, very inconvenienced, and pay more money than what the Hotwire.com booking is. Our plans changed later on, while searching for a number to contract trivago, and the number seems not exist. We go back to the hotel and decide it would be best to just stay there for the night. Upon arrival the clerk grabs the FOP & DL and instantly responds by saying they won't rent to people with Florida IDs.

So we called Hotwire now to issue us a refund for letting us book at a certain date and time that we requested. I let them know that I wanted more so, trust me you will get use to it for just a couple weeks more, complete refund on Ralphs FOP and a certificate of credit. Two times inconvenienced at the hotel, gas, more expensive.

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Huge Scam, Worst Company!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This website is a big scam. They change the information in order to trick you into booking bad hotels. I was promised a 4 1/2 star hotel 100% recommended and got one terribly recommended. Called right away to cancel and the attendant kindly asked me to check for myself and if something was wrong they would help. I'm here, lost my entire day looking for the place since it was not even in the city I had booked and It's just as bad as the worst reviews. As for Hotwire? There's nothing they can do, they already have my money!

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Rip Off - System Glitch Then Charge Your Card - Beware Or You Won't See Your Money Back!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEBRASKA -- System glitch but they will still not refund your money. This all happened within 1 hour. Booked once "no availability." Booked the second time, no availability BUT was charged for both bookings. Booked elsewhere. Checked my account, 2 charges of $250+. Called to dispute charges. First call, agent said he will look into it. After a few minutes of being on hold, he hung up on me.

I called the second time, spoke with an agent who said they can only refund one booking. Spoke with a supervisor, she said the same thing. GLITCH in their system BUT I STILL HAVE TO PAY. They do not want to refund despite acknowledging the error message. I asked Lorraine (supervisor) from the Philippines a rhetorical questions what she would do if she was placed in the same situation and she accused me of calling her names. Oh lordy. Chargeback here I come. Stay away from Hotwire, use other booking sites that are more reliable than these crooks. Their fault but blaming it on the customer.

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Dishonest Reviews From a Company Too Profitable to Care What You or I think...
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LITTLE ROCK, ARKANSAS -- I called Hotwire's customer service after reading reviews on this and other sites, to let them know that they just lost a new customer before I ever became one due to all the negative reviews about them, on the Internet. The lady who answered the phone said that she was just an hourly employee who didn't have any control over the quality of their listings, and that my complaint would be registered in their system. But that it is but one of thousands like it that have had no effect upon their business.

Based upon her comments, I have a feeling that Hotwire's general opinion of their customers is probably apathetic, if not hostile. Either use their service or don't. They really don't care. Enough suckers will fall for their scheme, so that they will be laughing at us, all the way to the bank. The only reason I'm rating them with two stars instead of only one is because at least their phone representative was polite.

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The most horrible experience I have ever had. I was scam out of my money and left to sleep in my car.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DEIGO, CALIFORNIA -- On June 16th 2015 I booked a hotel from Hotwire.com in San Diego, CA at the Roadway Hotel on Roosevelt St. When we arrive at the hotel they gave us a room that smells so bad that I found myself gagging and coughing. It smelled like stale cigarette smoke and butt.

When we went to the office to complain the clerk that we ask for a non-smoking room. He treated us like we were dogs. He talked down to us and he told us that we couldn't get another room because they were all booked up. They refused to give us a refund of our money so we could go elsewhere. They told us that there was nothing that they could do so we had to spend the night in the car, In a strange city, and a not so safe neighborhood. When I told them that my wife suffer from upper respiratory problems and could not stay in that room, they offered to book us a room at another hotel that cost three times the money.

We were in a strange area and didn't know our way around. Mind you, this was at night. They had no sympathy at all for us. When we called the company, they took almost two hours to get through to them. They did not solve our problem. So we just decided to give up and spend the night in the car. I wish that I had read the reviews about this company before I paid out my money. I could have saved myself and my family a lot of heartache and pain. I want everyone to beware of booking hotels with this company. You will be out of money and no place go.

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Hotwire Rating:
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1.2 out of 5, based on 119 ratings and
189 reviews & complaints.
Contact Information:
Hotwire
333 Market St., Ste. 100
San Francisco, CA 94105
415-343-8400 (ph)
415-343-8401 (fax)
www.hotwire.com
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