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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered my high school Senior 2020 an Apple Macbook Air while the show was running Sun 3/29 (plenty in stock), received a call on Tues 3/31 to confirm my order, to only receive an email today Sat 4/4 that my order had been cancelled due to their processing error and no more items were in stock. They offered nothing to compensate for their error only a measly I'm sorry. So not only has my daughter had her ENTIRE SENIOR YEAR cancelled due to COVID19, but now she has had her graduation gift cancelled due to HSN's incompetence of handling my order; terrible customer service.

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Fraudulent Charege /Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST PETERSBURG, FLORIDA -- published here https://nl.trustpilot.com/reviews/5de8e7d7c845450894e7f457

I'm filing this complaint because I've attempted for the last five days to get HSN to refund the amount of $60.59 that was fraudulently charged to my account. I've contacted them three times regarding this charge. The item I ordered was not in stock and yet they charged me for it. The original charge was to be in the amount of $43.22, however your company charged me $60.59. I contacted your customer service department and was told they made a mistake and my money would be for the overcharge would be refunded with in 24 hours. This has yet to happen! I. I've contacted my bank Chase on multiple occasions and they are unable to release my money because HSN has it in a pending status. I do not have your merchandise, I have canceled the order and I still have not received my refund. It has been more then 4 business days. I have been a loyal customer of HSN for many years. I will no longer order anything from your company! I am a disabled senior and HSN and QVC were one of my main shopping sources... You are no longer! I have started sharing my dissatisfaction with every social media outlet as well sharing my experience with all of my family and friends that shop, HSN, QVC, and Zulliy.

Deborah L

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- Published review 9/29/18
Do not buy a phone from them. I love HSN and purchase regulary. I bought a Samsung s8 plus for $804. I Paid my last payment on 9/21/18. I broke the phone on 9/28/18. I did not expect anything from HSN until I went to register the phone and could not. I contacted Samsung to have it registered and repaired only to be told the phone is international and cannot be registered or repaired in the United States there is no way possible for them to even get parts. I was not told this when I purchased the phone. I want my money back and HSN feel it is not their problem.

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Returns
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I think I should have stopped ordering years ago, but did not. Sadly, their quality control is not up to par with what I'm accustomed to. With that said, I ordered these supposedly amazing water bottles which ergonomically the best. Well, they were not and very uncomfortable and awkward, so I followed the return policy and used prepaid label.

7 months later, still NOT refunded and I have been told, will Not be as they have not received them back? I lose 64.00 but and you, as a company HSN, customer service who have more attitude and rudeness than I have ever experienced, choose to lose a customer of over 20 years? No wonder why your business is not doing well. I have cancelled all of my auto shops, will order directly from Andrew Lessman, and truly hope you get your customer service reps as well as the supposed Managers, supervisors I was transferred to, better educated on customer service. Poor service.

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Didn't Allow Me to Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Watching this morning I wanted to order the special for vitamins. I called and have the person my name and address. She said she couldn't continue with the order and transfers me to another woman who again asked me for the same things. She then says,I"'m sorry but your address is coming up as filing for bankruptcy..." WHAT!!!? I said, "What does that have to do with my order?" The bankruptcy was 6 years ago, I lost my job. It that's none of your business. She said that they would not allow me to order even if I paid with my debit card... WHAT!?

So HSN is basically punishing people from ordering because they claimed bankruptcy due to devastating circumstances; losing their job and having to decide to claim bankruptcy which is a very difficult decision anyone has to make. A decision that a lot of people had to make between 2005 and onward when the country had the worst market conditions.

I was in shock and needless to say am writing on every blog or review site to get the word out about this because it horrible and that's probably why QVC had to buy them to bail them out. My friend said for me to use her address but I won't. It is the wrong that a company like this would do something like this. I got my vitamins through Amazon same ones for a dollar more. Thank you Amazon. Kiss my Grits HSN!!!

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Worst Shopping Experience of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- The worst shopping experience of my life, no exaggeration!! The representatives who take your order are polite and professional but if you need to talk to anyone in any other department concerning your order, forget about it. Incompetent, condescending, awful. Talk to 10 different people to fix a problem. It's fixed, it's not fixed, then it's fixed again. A few days later, not fixed, fixed, not fixed, NOT FIXED!! How does this company stay in business?! I will never order or buy from them ever again. I strongly advise that people go to ANY of the other online or order companies out there to purchase their products. Word of advice, STAY AWAY!!!

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Said That My Payment Of Line Was Returned
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I paid my first HSN bill on the automated phone system on May 1, 2017. I tried to get a customer service representative to take the payment so that I would have a confirmation number. They said they could not take it, that I had to use the automated system. I just received a letter saying that my check was returned and that I owe an additional 25.00 plus the 26.70.

I called to see if they had recorded the correct acct. number. They said I would have to get a letter from my bank. That they cannot help. I have to prove that the money was there. This is the worse company that I have dealt with. They have NO customer service. This is a way of getting extra money from customers. Save yourself and NEVER get a HSN credit card.

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FAILURE in their Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a mother's day gift on 4/29/2017. Called today 5/12/2017 to check the status of my mother's day gift not yet being received and learned that item was never ordered due to what they claim "technical difficulty". They did not inform me of the issue. I only learned of this when following up today. I have received two items from them (not as important as a mother's day gift) and I am sending them both back as a result of my most important order FAILING. Had they informed me, I could have made other arrangements for a mother's day gift for my mom who lives in Calif when I live in Hawaii. I am so livid and disappointed in HSN simply because I am left with no time to make other arrangement for mother's day. I promise to tell as least 30,000 of this experience.

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Customer Service At HSN Doesn't Exist
By -

HOUSTON, TEXAS -- Yesterday I purchased the special value of the day which was a Magellan GPS system. The following day we received a call from the fraud department because we requested the item be sent to my father (for father's day) at his address. For some reason (discussed below) they refused to do a bill to ship to on my father's day gift. This was weird because I always have my orders sent to my office (since I'm not home to receive UPS packages).

From the very moment I answered the phone ** with the "fraud department" was very angry and treated my husband and I like convicted child molesters. She was belligerent, rude, belittled us and treated us like thieves. It was extremely upsetting.

We have been loyal customers and that meant nothing to her. She told us the only way the order could go through would be to send it to our home address. I asked her which item she was talking about and she shrieked and said "I'm not going to tell you. If you don't know what you ordered I'm not going to tell you." Her demeanor was even more angry and I was caught off guard so I kept trying to explain myself. I tried to explain to her that we had about 15 orders in progress and asked if it was the hair straightener I ordered the day before. She started yelling "WHAT, WHAT DID YOU SAY," then yelled at us some more and said "I am cancelling your order."

She said the only way we would get anything would be to replace the order. I tried to explain to her that the item had sold out and I wouldn't be able to re-order it and asked her to change the shipping address. She said no and just slammed the phone down in my ear. I felt so bad after the call I started crying. I couldn't believe that someone would call my home on a Sunday and treat me like I had done something wrong that they were yelling at me and acting like I was stupid. I was completely humiliated and have been upset all day long.

I tried to compose myself and save father's day and decided to call customer service. I explained what happened and they said "Sorry we can't do anything." I then emailed customer service and they said "Sorry we can't do anything but feel free to order any of the other GPS systems." I can't believe they think I would order anything else from HSN after being treated like a thief and belittled and abused by this woman.

I think that they oversold the GPS system and were regaining inventory by cancelling people's orders for no good reason. If it was an address issue she would have changed the shipping address and we would have all been happy.

They have NO CUSTOMER SERVICE AND DON'T CARE ABOUT THEIR CONSUMERS. Maybe IAC is getting too big and don't care about us little people any more. My hard earned money goes to this business and what do I get in return -- yelled and screamed at, treated rude, treated like an idiot and felt comfortable enough to just slam the phone down in my ear.

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HSN Poor Customer Service
By -

MARYLAND -- I can't begin to express my displeasure with HSN customer service. I have bought from HSN and the "other" TV shopping network many times. HSN seems to care little for the customer. I wrote Mindy Grossman, the CEO in September, and have yet to get any sort of reply. Here is a copy of my letter to her, which explains the situation. (Names and order number blocked out.) I have not bought from HSN since, and will probably never buy from them again.

In the past, I have been very happy with HSN's customer service. As of today, I am extremely disappointed. My mother, **, ordered a gift shipped to me in **. HSN mistakenly shipped two of the same item. The order number is **, item 814895. To be clear, she only ordered one item.

Over a week ago my mother called to rectify the mistake and have the second shipment returned. She was told that I need to arrange pick-up or take the item to a UPS store. I was unhappy with the remedy, as neither she nor I made the mistake. Why should either of us be inconvenienced for a mistake we did not make?

I called Customer Service and was told by a representative that pick-up could be arranged. I also was told by a Supervisor a letter of apology would be sent to my mother. It has been a week, and the only action to date, has been mail to my mother. She received instructions on how to return an item. Since the item is in **, sending instructions to ** seems strange to me. So, today I called Customer Service again. Now I am told the only way to return the item is for me to drop it off at a UPS store.

Even talking to a supervisor is now fruitless. They told my mother that to arrange a pick-up is impossible. In my initial phone call last week, I was told pick-up could be arranged, but today I was told that it impossible. Nothing is impossible if you want to keep your customers. Most companies, when making a mistake, know how to phone UPS to arrange a pick-up. Having a representative tell me it is impossible is insulting.

As it happens, I own my own business. Never would I expect a customer to bear the burden of my company's mistake. In order for my mother to receive a credit for a mistake she did not make, HSN would have me take time away from my work to return this item. As the CEO of a large company, I do not think you would appreciate being told by a company that you have to alter your day to rectify the mistake the other company made. I am thoroughly perturbed with HSN's lack of Customer Service. The mistake is HSN's and rectification should be HSN's responsibility, not mine.

In today's world there are many choices when shopping. I prefer to spend my money with a company that does not transfer the burden of their mistake to me. Because of the lack of customer service, my mother has indicated she will cancel her HSN account, and I will probably do the same. It is obvious that HSN cares little about their customers. As far as the second item, it is still in the original box sitting by my front door awaiting pick-up.

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HSN Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 12 ratings and
25 reviews & complaints.
Contact Information:
HSN
P.O. Box 9090
Clearwater, FL 33758
1-800-284-3900 (ph)
www.hsn.com
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