NEW JERSEY -- The worst shopping experience of my life, no exaggeration!! The representatives who take your order are polite and professional but if you need to talk to anyone in any other department concerning your order, forget about it. Incompetent, condescending, awful. Talk to 10 different people to fix a problem. It's fixed, it's not fixed, then it's fixed again. A few days later, not fixed, fixed, not fixed, NOT FIXED!! How does this company stay in business?! I will never order or buy from them ever again. I strongly advise that people go to ANY of the other online or order companies out there to purchase their products. Word of advice, STAY AWAY!!!
COLUMBUS, OHIO -- I paid my first HSN bill on the automated phone system on May 1, 2017. I tried to get a customer service representative to take the payment so that I would have a confirmation number. They said they could not take it, that I had to use the automated system. I just received a letter saying that my check was returned and that I owe an additional 25.00 plus the 26.70.
I called to see if they had recorded the correct acct. number. They said I would have to get a letter from my bank. That they cannot help. I have to prove that the money was there. This is the worse company that I have dealt with. They have NO customer service. This is a way of getting extra money from customers. Save yourself and NEVER get a HSN credit card.
HOUSTON, TEXAS -- Yesterday I purchased the special value of the day which was a Magellan GPS system. The following day we received a call from the fraud department because we requested the item be sent to my father (for father's day) at his address. For some reason (discussed below) they refused to do a bill to ship to on my father's day gift. This was weird because I always have my orders sent to my office (since I'm not home to receive UPS packages).
From the very moment I answered the phone ** with the "fraud department" was very angry and treated my husband and I like convicted child molesters. She was belligerent, rude, belittled us and treated us like thieves. It was extremely upsetting.
We have been loyal customers and that meant nothing to her. She told us the only way the order could go through would be to send it to our home address. I asked her which item she was talking about and she shrieked and said "I'm not going to tell you. If you don't know what you ordered I'm not going to tell you." Her demeanor was even more angry and I was caught off guard so I kept trying to explain myself. I tried to explain to her that we had about 15 orders in progress and asked if it was the hair straightener I ordered the day before. She started yelling "WHAT, WHAT DID YOU SAY," then yelled at us some more and said "I am cancelling your order."
She said the only way we would get anything would be to replace the order. I tried to explain to her that the item had sold out and I wouldn't be able to re-order it and asked her to change the shipping address. She said no and just slammed the phone down in my ear. I felt so bad after the call I started crying. I couldn't believe that someone would call my home on a Sunday and treat me like I had done something wrong that they were yelling at me and acting like I was stupid. I was completely humiliated and have been upset all day long.
I tried to compose myself and save father's day and decided to call customer service. I explained what happened and they said "Sorry we can't do anything." I then emailed customer service and they said "Sorry we can't do anything but feel free to order any of the other GPS systems." I can't believe they think I would order anything else from HSN after being treated like a thief and belittled and abused by this woman.
I think that they oversold the GPS system and were regaining inventory by cancelling people's orders for no good reason. If it was an address issue she would have changed the shipping address and we would have all been happy.
They have NO CUSTOMER SERVICE AND DON'T CARE ABOUT THEIR CONSUMERS. Maybe IAC is getting too big and don't care about us little people any more. My hard earned money goes to this business and what do I get in return -- yelled and screamed at, treated rude, treated like an idiot and felt comfortable enough to just slam the phone down in my ear.
I was a very good and long time loyal customer when I purchased the Nintendo Wii from HSN. However, after receiving it for my grand daughter, my daughter stated that it might yet be a little old for her (grand daughter was age 3 at time). I did not even unpack the item but agreed with the mom. I used the return label in which to return it. However, due to my disability, my daughter needed to take it to the post office. She did obtain a verification of mailing. When learning the product was never re credited to my account, I started asking why.
HSN was of little help at all... they just passed the buck to their credit card company. Nobody would give me any contact information to whom I could call/write to the company. Another problem was the item I later learned was not returned to a HSN warehouse but to the company's (so now they have no inventory list). When I sent my daughter back to the US Post office for assistance... well, since my daughter had lost the receipt (time span) they refused to do a hand search.
So now I'm being called a liar by the credit card company that it was even returned... I am so furious! Why in heaven's sake being a good customer would I do that? I have spent more than the cost of this item on many occasions during a month's time BUT no more. I have not missed one payment on my credit card but I have made no more purchases either.
I can't get out to buy the items that I need/want but I will not be treated in such a manner. I have only had one other shipping issue where I was told it wasn't received. However, after contacting the place several times, they found it in a place it shouldn't had gone and I received the credit. The more this country gets computerized the less service you get for your money!
I opened an HSN-credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change.
I wrote a letter to World Financial Capital Bank in March and still have no response. Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months.
After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on HSN? They are well aware of the bogus practice and they do nothing about it! This is a way of preying on the elderly. I will never shop on HSN again.
They advertised this computer with additional software & 24 HOUR LIVE TECH SUPPORT. NOT TRUE!! I received no paperwork, or software. The 1st computer I bought ate a CD I tried to download. The tray would come out but not the CD. I returned it and they sent me another one, this time it had cracks on the right side of the frame along the logo, the front silver frame also was bent and sticking out and it had something loose inside that rattled, (like a screw) that had come loose.
I called HSN - they told me they would not replace it. I called Gateway and it was then I found out they DO NOT GIVE FREE TECH SUPPORT! You have to pay for it. I returned the 2nd one promptly. Stay away from HSN!! The returns don't go back to Gateway and I'm sure they just resell the broken equipment.
I bought a set of Green Pans last year and I gave 1 skillet to my daughter and I kept the egg skillet and the rest of the pans. The only time I got a egg out without sticking was the first time I used it. They are without a doubt the worst cookware I have ever used. I didn't bother calling c. s. because I just felt embarrassed about it. I finally tossed it as I was using a Brillo pad and that was after using Pam spray. Sometimes I'm tempted to call Mr. English - well he's on air cooking his brains out. Joy Mangano is supposed to have used her pan for a year that she shows and I don't think she even cooks. By the way my daughter threw hers away too.
FLORIDA -- I ordered a necklace at HSN and I paid express on it so was supposed to have it on 2 days, right. Never receive it. When I call I found out they had never process the order then they told me that it was process and send - not true. I received it 45 days later.
OK later on few week down the road I order a mirror from them. They told me the mirror was on back order. I found out that it wasn't but they still have me waiting. After waiting for 3 weeks they canceled my order without my permission. Recently I just order a dust devil - they send me defected one. Their management known about the poor customer service but they chose not to do nothing about it but to cover it up. NOT A GOOD PLACE TO SHOP, BELIEVE ME... BE CAREFUL if you are thinking of shopping from them.
I have been a loyal customer of HSN. I love ordering from and have always paid for anything I received. However there were a couple items I ordered last summer and never received. If they were left at my address I never received them. I have always ask them to either get a signature or sent FedEx but they didn't. I can't prove it but I think my previous neighbors stole them because I was at work. They have moved in the last 3 months. They were trouble the man got arrested for something and cops were always coming over there.
This is not my fault or yours. I just want another chance to order from you. I can't help what happened. From now on send anything FedEx or signature required. I now have good christian neighbors. I trust them. Please give me another chance. I LOVE HSN AND HAVE REFERRED A LOT OF PEOPLE TO YOU... THANKS.
Buyer Beware! I have not ordered anything from HSN in several years but I wanted a particular dress for the holidays and found it on their website. I updated my address and phone number and ordered the dress. When the dress did not arrive as expected I contacted HSN who kept saying it was delivered. After some research, I found that the dress was delivered to my old address even though I had updated it. Apparently due to some glitch in their computer system, my phone number updated but the address did not.
Customer service then refunded my money after confirming that the dress was delivered to the wrong address. I then received a letter several weeks later asking me to go find the package and return it. When I called customer service again, they insisted that the "Accounting" department insisted I either retrieve the package somehow and return it, or pay for the item anyway. They then proceeded to recharge my credit card for the item. As the item was less than $20 I am simply never going to shop there again. But buyer beware - what if this were a $200 item that you never received but they insist you pay for it anyway?
Frankly, this is all their fault - if nothing else they should have someone sign for the package - then they would have someone to contact for a return. It does no good to update my address after the package has been shipped. I find this behavior extremely shady - a company of this size and doing a high volume of business has an "Accounting Department" who insists on charging people for items not received due to their computer error? Now, I remember why I stopped shopping here!