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Returns
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I think I should have stopped ordering years ago, but did not. Sadly, their quality control is not up to par with what I'm accustomed to. With that said, I ordered these supposedly amazing water bottles which ergonomically the best. Well, they were not and very uncomfortable and awkward, so I followed the return policy and used prepaid label.

7 months later, still NOT refunded and I have been told, will Not be as they have not received them back? I lose 64.00 but and you, as a company HSN, customer service who have more attitude and rudeness than I have ever experienced, choose to lose a customer of over 20 years? No wonder why your business is not doing well. I have cancelled all of my auto shops, will order directly from Andrew Lessman, and truly hope you get your customer service reps as well as the supposed Managers, supervisors I was transferred to, better educated on customer service. Poor service.

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Didn't Allow Me to Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Watching this morning I wanted to order the special for vitamins. I called and have the person my name and address. She said she couldn't continue with the order and transfers me to another woman who again asked me for the same things. She then says,I"'m sorry but your address is coming up as filing for bankruptcy..." WHAT!!!? I said, "What does that have to do with my order?" The bankruptcy was 6 years ago, I lost my job. It that's none of your business. She said that they would not allow me to order even if I paid with my debit card... WHAT!?

So HSN is basically punishing people from ordering because they claimed bankruptcy due to devastating circumstances; losing their job and having to decide to claim bankruptcy which is a very difficult decision anyone has to make. A decision that a lot of people had to make between 2005 and onward when the country had the worst market conditions.

I was in shock and needless to say am writing on every blog or review site to get the word out about this because it horrible and that's probably why QVC had to buy them to bail them out. My friend said for me to use her address but I won't. It is the wrong that a company like this would do something like this. I got my vitamins through Amazon same ones for a dollar more. Thank you Amazon. Kiss my Grits HSN!!!

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Worst Shopping Experience of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- The worst shopping experience of my life, no exaggeration!! The representatives who take your order are polite and professional but if you need to talk to anyone in any other department concerning your order, forget about it. Incompetent, condescending, awful. Talk to 10 different people to fix a problem. It's fixed, it's not fixed, then it's fixed again. A few days later, not fixed, fixed, not fixed, NOT FIXED!! How does this company stay in business?! I will never order or buy from them ever again. I strongly advise that people go to ANY of the other online or order companies out there to purchase their products. Word of advice, STAY AWAY!!!

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Said That My Payment Of Line Was Returned
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I paid my first HSN bill on the automated phone system on May 1, 2017. I tried to get a customer service representative to take the payment so that I would have a confirmation number. They said they could not take it, that I had to use the automated system. I just received a letter saying that my check was returned and that I owe an additional 25.00 plus the 26.70.

I called to see if they had recorded the correct acct. number. They said I would have to get a letter from my bank. That they cannot help. I have to prove that the money was there. This is the worse company that I have dealt with. They have NO customer service. This is a way of getting extra money from customers. Save yourself and NEVER get a HSN credit card.

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Customer Service With Returns/Or Lack There Of!
By -

I was a very good and long time loyal customer when I purchased the Nintendo Wii from HSN. However, after receiving it for my grand daughter, my daughter stated that it might yet be a little old for her (grand daughter was age 3 at time). I did not even unpack the item but agreed with the mom. I used the return label in which to return it. However, due to my disability, my daughter needed to take it to the post office. She did obtain a verification of mailing. When learning the product was never re credited to my account, I started asking why.

HSN was of little help at all... they just passed the buck to their credit card company. Nobody would give me any contact information to whom I could call/write to the company. Another problem was the item I later learned was not returned to a HSN warehouse but to the company's (so now they have no inventory list). When I sent my daughter back to the US Post office for assistance... well, since my daughter had lost the receipt (time span) they refused to do a hand search.

So now I'm being called a liar by the credit card company that it was even returned... I am so furious! Why in heaven's sake being a good customer would I do that? I have spent more than the cost of this item on many occasions during a month's time BUT no more. I have not missed one payment on my credit card but I have made no more purchases either.

I can't get out to buy the items that I need/want but I will not be treated in such a manner. I have only had one other shipping issue where I was told it wasn't received. However, after contacting the place several times, they found it in a place it shouldn't had gone and I received the credit. The more this country gets computerized the less service you get for your money!

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Gateway All in One 23" Desktop
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

They advertised this computer with additional software & 24 HOUR LIVE TECH SUPPORT. NOT TRUE!! I received no paperwork, or software. The 1st computer I bought ate a CD I tried to download. The tray would come out but not the CD. I returned it and they sent me another one, this time it had cracks on the right side of the frame along the logo, the front silver frame also was bent and sticking out and it had something loose inside that rattled, (like a screw) that had come loose.

I called HSN - they told me they would not replace it. I called Gateway and it was then I found out they DO NOT GIVE FREE TECH SUPPORT! You have to pay for it. I returned the 2nd one promptly. Stay away from HSN!! The returns don't go back to Gateway and I'm sure they just resell the broken equipment.

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Don't Get an HSN Credit Card
By -

I opened an HSN-credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change.

I wrote a letter to World Financial Capital Bank in March and still have no response. Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months.

After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on HSN? They are well aware of the bogus practice and they do nothing about it! This is a way of preying on the elderly. I will never shop on HSN again.

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Complaint About Green Pans
By -

I bought a set of Green Pans last year and I gave 1 skillet to my daughter and I kept the egg skillet and the rest of the pans. The only time I got a egg out without sticking was the first time I used it. They are without a doubt the worst cookware I have ever used. I didn't bother calling c. s. because I just felt embarrassed about it. I finally tossed it as I was using a Brillo pad and that was after using Pam spray. Sometimes I'm tempted to call Mr. English - well he's on air cooking his brains out. Joy Mangano is supposed to have used her pan for a year that she shows and I don't think she even cooks. By the way my daughter threw hers away too.

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Customer Service Is Extremely Poor
By -

FLORIDA -- I ordered a necklace at HSN and I paid express on it so was supposed to have it on 2 days, right. Never receive it. When I call I found out they had never process the order then they told me that it was process and send - not true. I received it 45 days later.

OK later on few week down the road I order a mirror from them. They told me the mirror was on back order. I found out that it wasn't but they still have me waiting. After waiting for 3 weeks they canceled my order without my permission. Recently I just order a dust devil - they send me defected one. Their management known about the poor customer service but they chose not to do nothing about it but to cover it up. NOT A GOOD PLACE TO SHOP, BELIEVE ME... BE CAREFUL if you are thinking of shopping from them.

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I'm Upset That You Closed My Account
By -

I have been a loyal customer of HSN. I love ordering from and have always paid for anything I received. However there were a couple items I ordered last summer and never received. If they were left at my address I never received them. I have always ask them to either get a signature or sent FedEx but they didn't. I can't prove it but I think my previous neighbors stole them because I was at work. They have moved in the last 3 months. They were trouble the man got arrested for something and cops were always coming over there.

This is not my fault or yours. I just want another chance to order from you. I can't help what happened. From now on send anything FedEx or signature required. I now have good christian neighbors. I trust them. Please give me another chance. I LOVE HSN AND HAVE REFERRED A LOT OF PEOPLE TO YOU... THANKS.

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HSN Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 7 ratings and
20 reviews & complaints.
Contact Information:
HSN
P.O. Box 9090
Clearwater, FL 33758
1-800-284-3900 (ph)
www.hsn.com
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