TROY, MONTANTA -- Today I spent over an hour with a technical support person as a "courtesy call". I have been with Hughes Net for a year now, and can't wait for contract to end. Over the year while I pay for 15mbps download and 2mbps upload I get nowhere near that. I have complained and complained and complained. I have been given every excuse always blaming me, and lied to every time I have talked to someone, most who don't speak the American version of the English language.
Today they couldn't finish the testing because I run a notebook and a laptop that are WiFi only and I cannot connect directly to their modem. I pay for service calls each month but since they can't finish the testing from long distance they can't send out a technician... So why am I paying the service call fee??? Since they require I be able to connect directly to the modem, I guess that means I have to go buy another computer to be able to prove to them that their equipment is faulty and they are not giving me the service I am paying for.
At the end I asked her if I was going to be reimbursed for the amount of data time I used up to download all the stuff and to be online with her for an hour and she promised me 500mb to be added to my account... It still hasn't happened in 5 hours. This company will lie to you, cheat you, make you sign for a 2 year contract because they wouldn't have any business without doing these things. Don't expect them to give you what they promise you and if you do call them....RECORD the conversation or they will say they never said anything to help you. Good luck.
FLORIDA -- I was facing foreclosure in April 2015, Hughes Net was told I needed to cancel July 1st of the same year. Hughes said they could suspend service for 5 dollars a month until I settled into new home address. I did not need them and canceled in Oct 2015. They send me a box to return the equipment along with a request for the transmitter located in the dish on the now bank owned property. Their telephone representative new the situation in April and again in July of the foreclosure. No one explained the transmitter was in the outside dish.
I received a mailer box in Oct to return the interior control box. I did that and also read that the return instructions said to include the dish transmitter from outdoors. They kept billing me for a service I did not have on a location the bank possessed. Now here in Jan 2016 they had the audacity to remove $214 out of my checking account. Correct me if I'm wrong but every other business would have to sue me or send me to collections to recoup this money. They are dishonest and have disrupted my financial wellbeing.
ENGLEWOOD, FLORIDA -- HughesNet is one of the worst companies in the U.S. I cannot understand how a company such as they can stay in business. They totally misrepresent themselves from the time you call them until that equipment is in place. Once they have the equipment in your home you are screwed. You do not get service you pay for - we cannot even view pictures on Facebook most of the time and it takes everything forever to load. Dial up is much better.
We decided to cancel and were informed that we had signed a two-year contract. When asked for a copy of the contract with our signature they informed us we didn't actually sign it but it was explained to us by the tech. We informed them that wasn't so, so they came up with they emailed me a copy and I opened the email so therefore we had an agreement. My next move is the Better Business Bureau!
RALEIGH, NORTH CAROLINA -- I live in rural area and their advertising promised "high-speed internet everywhere." Well, before I signed up for 2 year contract, I made sure that - 5GB day and 50 GB 2 am-8 am would not be that bad as long as the speed of the download/upload, after the allowance GBs is reached will still let me use the internet at the slower, but doable speed. Service was as promised until about month ago. All the sudden, I could not open a single website.
The technical support basically informed me that they changed it and now, unless I pay for different plan (with the same issue after allowance) or buy tokens, I am screwed. My cancellation fee, as right now, is $400 (7 months left). So, basically, I have internet that is useless. Unless, of course, I am willing to wake up at 2 am to use these 50GBs.
I was promised unlimited internet with slower speed after I would use my data allowance. I was assured, that speed will be sufficient for web browsing at all time - I am at school. This information was accurate until the last month, when HughesNet changed it - without any warning, of course. The end of contract cannot come soon enough.
LEAVENWORTH, WASHINGTON -- After reading the other reviews, I really can't add anything to them except to say that they are misleading, have horrible customer service, and WILL, I repeat WILL take money out of your account. Why they are still in business is beyond me.
Our service didn't work for weeks at a time. Techs came and went without a solution, yet, $80.00 was taken out of our account monthly. They wouldn't let us out of our contract, we didn't have internet connection, and their customer service was appalling. If you need to access the net, don't use this company. Go to EXEDE or anything other than HughesNet. I wish someone would sue the company and put them out of business, but no one seems to care about their dishonesty or the people they are ripping off.
PELHAM, NEW HAMPSHIRE -- Like many people before me, I had an awful experience with Hughes Net and have decided to get onto as many review sites as I can to discourage anyone from signing up with this TERRIBLE company. Internet service is sooo slow, I had hard time with anything other than sending and receiving emails. If you try to download or picture or stream a video, you can forget about it.
Customer service is another story. They are absolutely awful! After 42 minutes of conversation and 4 agents, I decided to pay $350 termination fee and never deal with them again. At the end, I was told that I have 45 days to take the dish down from my roof and return it to them or I will be charged another $300!
HARRISVILLE, NEW YORK -- I write you here out of frustration, desperation, and anger too perhaps. My wife and I are seniors who have a small much needed online business to supplement my limited social security income. For many years, we have been customers of and depended on HughesNet to provide our internet connectivity. For most of that time, we have been generally satisfied with doing so but a few months ago, that changed drastically.
For many weeks now, our on-line service has not been working right. We have made innumerable calls to your people. Both your techs and private techs we hired have checked our situation but the problem remains. All of our hardware (computers, routers, etc.,) have checked out to be performing correctly. We need help with this. Our calls to your people have done us no good so I am writing to you directly. It is my hope that your sense of responsible business ethics, and human compassion, will elicit your personal assistance in this matter. Please help us in this matter. Without our little on-line business, we are in a bad situation.
My wife knows much more about computer matters and this problem than I do and she is appending here further information on this. Kaul, I am not sure where to begin because this problem has been going on for over 6 months, the problem of pages not loading escalated beyond compare back in November. For over 2 years we paid over $200 per month for an older business version of your service no one contacted us by mail or by phone to tell us that it was no longer available and yes your service started being metered.
The new service was installed on Dec 29, 2014, and since then technicians have been out six times. On Jan 30, a technician was out at our place and worked with Hughes technicians over the phone for over 3 hours - this time they changed the gateway. (The technician told us that if that did not solve the problem HughesNet would put their “tier four” people on it.) As of this moment the problem remains.
Since November we have lost about $2,000 in revenues. I have had to refund customers and as of today, I still cannot access Shopify once again. Furthermore, I cannot upload product to eBay, my primary store. I can start a listing sometimes it will let me add my pictures without errors and sometimes it will not. When it does, and clicks continue - the pages times out on some of these messages: Your connection has time-out, the page is unavailable, connection has been reset. Sometimes pages load scrambled or with just the HTML other times, they load without the icons.
Let me clarify, this works sometimes: if I reboot the modem, the router and all of the computers connected to our network and try again I may or may not be able to reach the website. We have purchased top of the line routers and extenders - our wireless single is strong and broadcasting. Our private computer tech keeps our computers updated, our virus and malware protection properly installed. He runs regular scans to make sure we have no problems.
Today, January 31, 2014, I had ten business clients here to learn social media for businesses in my workshop. I could not get into my pages before they got here but it was too late to cancel. I could not conduct training this morning - that cost me $550.00? (I refunded their money because I do not know when our business internet service is going to be working properly.)
At the time of my finishing this letter, I am attempting to list product on Shopify for each of the three products I have spend over an hour reloading, hitting the back button and starting all over again. I do hope that you find a solution to this matter as expeditiously as we pay our bill each month for the last 9 years.
YES, YOU ARE BEING SCAMMED. If you didn't know you were being scammed, you are EXACTLY the kind of person they target. There is no nice way to put it: HughesNet is nothing short of a scam preying on the uninformed. I'm the extended family's branded tech-guru. I'm the one who gets stuck with getting the bloodline right with the technological mumbo-jumbo whenever I'm in town. And you tech-novices can get yourselves into some real shenanigans. But NEVER have I ever encountered such a scumbag company as HughesNet.
They sell paltry service at ludicrous prices through ball and chain contracts SPECIFICALLY targeting those who don't know any better, using INTENTIONALLY misleading sales-tactics. Most internet providers screw over the occasional grandma because she doesn't know any better. Hughes' net intentionally screws over lots of grandmas because they're the only ones who don't know any better.
Basically, their scam is this: Through a bunch of techno-jargon at people they KNOW don't understand what they're saying (five whole gigabytes at ultra high speeds!) and use misleading dazzlers (Elite! Bonus! Complimentary!) to make their customers believe they're getting a great deal. The problem? Five whole gigabytes isn't enough data to last you a week, and those 'ultra high' speeds don't even fall above the 'average' line when comparing other companies.
That 'elite' service is normal service with a higher price tag. Those 'bonus bytes' (a byte is a unit of internet data; if the internet was a book, a 'byte' would be a page you're paying Hughes net to find in the library and bring back to you) can only be used from 2am to 8am, and they're limited. Those 'complimentary' bonus bytes? Not enough data to last you a week AND they can only be used from 2am to 8am. And for the icing on the cake, you're paying double for this pathetic service.
Likely someone sold this to you as your only option, or in some sort of bundle. No, it's not worth it. You might as well not have any internet at all. If you have to choose between dial-up and HughesNet, choose dial-up. At least then you'll get a fair price. It's like if SNL set out to make a skit about the most evil internet provider they could come up with. I'd be laughing if it wasn't going to cost my uncle hundreds of dollars and months of shit service.
MISSOURI -- My 2-year contract was up in July and I was overjoyed to finally cancel service. They sent me the box to pack their satellite parts and I packed it and shipped it off with the UPS man. Later that day, HughesNet took 312.68 dollars out of my bank account. I called them and was told that I will get my money back when they receive their box. I went to the bank to do a 'block payment' to prevent them from having access to my account and if I'm not reimbursed, will then file a dispute through my bank. Complete thieves!
WILTON, CALIFORNIA -- I cancelled HughesNet due to extremely slow internet and most of the time couldn't connect to the internet. I sent back all the equipment I thought I had except the router on the dish which I was unaware of. Months later, I was sent to collections for $211. For the router on the dish so I called HughesNet and they sent me a ups box to return the part.
I sent the part back to HughesNet. They sent me to collections for the part anyway. I told the collector that I sent the router back and they said it would all be resolved. A month later I receive a call from the collector again looking for the $211. I just paid it to protect my credit. So I returned the router and was still charged the 211 for the router. Shady dishonest company. Avoid at all costs. I don't even know if this is the end of it.