Hughes Net

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Posted by on
I signed up for Hughesnet because I was told there were no other providers in the area (except WildBlue - who gets their services from HN satellites and they were "maxed on Bandwidth, taking no new customers). I paid $99.00 for install, plus an additional $50.00 to the installer (contractor) because there was "no good place to put the satellite to get good signal" so he had to put a post in for the dish.

Apparently he used all my allowance for the day, because after installation the internet would not work. When I called in they told me that I had exceeded my bandwidth. I fought for three hours to get my service for the day reset, as I had yet to touch a computer when it was "used up". That should have been my first clue.

As an extremely low key internet user (a lot of browsing, email, not much downloading, etc) - I thought I could survive their limitations, I was never so wrong. Apparently somehow checking my email and playing Farmville on FB is enough to almost max out my usage in an hour, and I pay for 400mb/day (almost 100/month here after you add in the rental fee and insurance). After three or four days I called in to tell them where to put it, but their Indian tech talked me into going one higher on the plan, gave me free tokens, a six month discount, etc.

Another 1 1/2 days to realize that even the "upgraded" service was not enough to play Farmville and check my email - I don't know what they are counting as "downloads", but it's a scam, for sure. So I called back in to cancel my service. After trying to offer me everything except an indentured servant, I finally explained to them that there was NOTHING they could offer me except removal of the bs limitations to keep my service. They told me that since they had already taken the first month service (in advance) from my credit card, they would not cancel me until the 27th, I was unable to get them to refund me and cancel immediately.

They also informed me that after paying 149.00 for install - and only having service a few days, I would have to take the satellite down from the pole and disassemble it and modem for shipment back to Hughes, they would not send someone out, and if not they would charge me 300 for the equipment. (I logged in and tried to change my billing info, to erase my debit card info after reading the horror stories online about unauthorized charges, etc, post-cancellation, and it does not give you the option to take payment information OFF their site. The only thing you can even try and hope works is changing the expiration date on your card and updating - which I did in hopes of protecting myself...but I digress - they want me to take it down and ship it in. umm OK, I can't swear I will be able to do it without damage, after all I am only a woman, a disabled woman at that.

The next day my service went out, I cycled my modem, did all the techie type stuff that anyone who has been on the net awhile knows to do - to no avail, every light came back to the modem except the "system" light. Called customer service *repeatedly* and got service back for about four hours, at which point it went down again. After 24 hours of BS and non-helpful "support" from their Indian phone bank, the service miraculously came back for another 6-7 hours at which point it went down again. I have begged them to just cancel me now but they refuse stating that since it is already scheduled for the 27th it cannot be changed (NO they just don't want to give me my money back).

I have had to spend 1-2 hours per day on the phone with them to keep my service in working order, I would simply stop, but IF they are going to keep my money, they ARE going to supply me working service until that point. The other person is right - some lawyer needs to start a class-action against this scam passing for a legitimate business. Their practices are questionable at best, and fraudulent bordering on flat out illegality at worst. If you are wise you will avoid this company at all costs, unless you don't mind paying a small fortune each month to be able to check your email, and not much else.
     
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GenuineNerd on 10/09/2011:
I assume you live in a rural area where cable and DSL internet services are unavailable, forcing you to use satellite or cellular-based services, which can be slower than dial-up, judging from the number of Clearwire complaints here. Sadly, your other choice would be good old fashioned dial-up. Hope things can get worked out with Hughesnet.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Internet Satellite Service Bait And Sell
Posted by on
Rating: 1/51
GERMAN TOWN, MARYLAND -- On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower than 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.

I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..

http://www/. digtriad. com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It

http://yourbusiness/. azcentral. com/place-lien-against-company-2682.html

The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.
     
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C. Wiese on 10/07/2014:
I agree dude. Hughesnet is the next best thing to dial up. We are prisoners to a contract we signed. I have to use tethered Internet from my phone it sucks so bad. I used to be a gamer but not a chance with hughesnet. Words cannot express how bad their service sucks and how greedy with gb's they are. Hughsnet... Bite me!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Extremely Poor Customer Service
Posted by on
Rating: 1/51
FRESNO, CALIFORNIA -- In July 2011 I ordered Internet service through Hughes Net as I was living in the mountains above Fresno (Squaw Valley) and the major carriers are not available. I was given an installation date and time. The installed did not show up, nor did any one call. The next day I was given a second installation date, once again the installer did not show, nor did he call and this time I had taken time off work to meet him. I called Hughes Net again and they said they would give me a $50. credit towards installation. The third time the installer did show up and install the unit. The produce once installed was not what was advertised, the Internet service was extremely slow and it crashed daily. I have an IPOD and I wasn't even able to update my applications due to that. When my first bill came I was not credited the promised $50 credit. I called Customer Service and held for over 15 MINUTES! Then the person on the phone said there was no documentation to that effect and I did not deserve the $50. I asked for a supervisor, he placed me on hold and did not get a supervisor. This happened THREE times and I said I was going to get an attorney, then he finally placed a supervisor on. The supervisor was EXTREMELY rude and finally agreed to give me the $50 just to "clear this up". When I moved to town I cancelled the poor service, which took 17 minutes on hold before I could talk to a human, and they charged me a cancellation fee. I asked to make payments, they said "what can you pay", so I paid a third. The next month I got a COLLECTION letter stating I NEVER contact them regarding the amount due. I will NEVER use HUGHES NET again, and hope others have options so they don't have to tolerate this kind of poor service.
     
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Is this legal?
Posted by on
MY GOSH I WISH I WOULD HAVE GONE ONLINE AND DONE RESEARCH BEFORE EVER THINKING OF GETTING HUGHES NET. THIS HAS GOT TO BE ILLEGAL. THEY SOUND SO CHEAP AND SUCK A LOT OF PEOPLE IN THINKING THEY HAVE RELIABLE SERVICE. IT IS SAD HOW THEY CAN GET AWAY WITH THIS. WHEN I WENT TO THE LOCAL SATELLITE GUY WHO DEALS WITH HUGHES NET, AND WAS ASKED IF I HAVE A DEBIT/CREDIT CARD, MY CARD WAS DEBITED FOR THE INSTALLATION FEE BEFORE I WAS EVEN INSTALLED. THAT WAS ON THE 3RD OF THIS MONTH. I GOT A POLE THE NEXT DAY, AND DIDN'T GET THE SATELLITE AND SERVICE UNTIL THE 5TH. I WAS TOLD THAT THE MONEY WASN'T GOING TO BE DEBITED UNTIL I WAS ACTUALLY INSTALLED BEING I WAS ELIGIBLE FOR THE GOVT RECOVERY ACT PROGRAM WHERE I LIVED. I CALLED MY CARD COMPANY AND WAS TOLD HUGHES NET DEBITED IT AND GAVE ME AN APPROVAL CODE. I CALLED HUGHES NET AND TOLD THEM WHAT WAS TOLD TO ME, AND WAS TOLD THEY DIDN'T TAKE THE MONEY. THEN I GAVE HIM INFO FROM MY COMPANY AND WAS PUT ON HOLD CONSTANTLY WHILE WAITING FOR A SUPERVISOR. THEY TRIED TO KEEP TELLING ME HE WAS BUSY, AND I SAID I KNOW HE IS NOT THE ONLY SUPERVISOR ON THE FLOOR IN A BIG CALL CENTER. THEN WHEN THE SUPERVISOR DID COME TO THE PHONE, HE SOUNDED JUST LIKE THE CSR! I WAS TOLD THE MONEY WAS A HOLDING FEE- WOULD BE RETURNED IN 3 BUSINESS DAYS. THAT WAS A LIE. THE FAP POLICY IS WORTHLESS. I ONLY USED THE INTERNET FOR FACEBOOK, TO CHECK EMAILS, AND YOUTUBE. THE METER KEPT RUNNING AND RUNNING. THEN THEY OFFER A COMPLIMENTARY TOKEN ONCE A MONTH, OTHER THAN THAT ONCE YOU EXCEED, THAT'S ALL THE ACCESS FOR THAT DAY! THEN THEY THINK YOU ARE DUMB ENOUGH TO BUY MORE AND PUT IT ON YOUR BILL! I CANCELLED IN 12 DAYS. THESE PEOPLE ARE HARD UP FOR MONEY AND SOMETHING NEEDS TO BE DONE ABOUT THIS SERIOUSLY. I HAVE NEVER HAD THIS POOR TYPE OF CUSTOMER SERVICE IN MY LIFE. I WAS CALLING EVERY OTHER DAY ASKING QUESTIONS. NONE OF THE FOREIGN PEOPLE COULD HELP, THEY WERE JUST READY TO TRANSFER ME TO TECHNICAL SUPPORT. ON THE LAST DAY OF MY SERVICE, I CALLED TO FIND OUT WHY MY METER NEVER WENT BACK TO 100- IT WAS STILL ON 70 WHERE I LEFT IT THE PREVIOUS NIGHT. NO ONE IN MY HOUSE WAS EVEN ON THE COMPUTER SINCE THAT NIGHT. THE REP TRIED TO OFFER DISCOUNTS, FREE SERVICE FOR MONTHS. I TOLD HER NO WAY. CANCEL ME NOW. SERIOUSLY THIS IS AN ILLEGAL CRIME FOR A MAJOR COMPANY TO RIP HARD WORKING CITIZENS OFF. THEY DON'T HAVE TO WORRY ABOUT GETTING ANY MORE MONEY FROM ME. I WILL GET SOMEONE TO CUT THE POLE AND DISMANTLE THE DISH AND THROW THAT CRAP AWAY! SMDH AT THIS SORRY COMPANY. BUT DON'T WORRY, THEY WILL GET WHAT IS COMING TO THEM IN THE LONG RUN! EVERYONE KEEP COMPLAINING, MAYBE SOMEONE IS ACTUALLY LISTENING.
     
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jktshff1 on 01/20/2011:
Yes
Helen Warner on 02/18/2013:
They are doing us the same wau and won't resolve anything with us! I am going to an attorney today to see what can be done. This place is all that you say and more!
Is there a class action lawsuit I can get in to that will get us back our hard earned cash that we do not owe them. They billed my Creditcard twice for the Gen four installation and now will not return my money to my credit card. SO the credit card is after me to pay the second billing that I do not owe after They(the credit card) sent them the second amount which was not owed. They are charging me interest on a bill I do not even owe! Help ME, Please. This is fraud..
DeepWater_01 on 07/02/2013:
On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower than 250gig which is AT and T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.

I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..

http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It

http://yourbusiness.azcentral.com/place-lien-against-company-2682.html

The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.
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All you need to know about Hughes net
Posted by on
Hi,
To all the Hughes net sufferers, who have been somehow cheated wrongly informed or have been promised something which was never delivered.
I am about to let you know how to give them back, what you deserve.
I will let you know, everything there is to know about Hughes net (ISP). This article is referring to the following modem types: DW 4000, DW 6000, DW 7000, HN 7000, HN 7000S and HN 9000.
I will discuss about the following:
1. FAP (Fair Access Policy)
2. Slow Speed (slow download/ slow upload/Speed disclaimer)
3. OOW (Out of Warranty work order / Out of warranty Modem)
4. Installers complain (Wrong installation done)
5. Email Issues (Webmail, Configuring Email client)
6. How to speak to advance tech support (Tier III)

 FAP (FAIR ACCESS POLICY):
This is what Hughes net has to say about it:

Some activities are more likely to exceed the download threshold and trigger the application of the Fair Access Policy (FAP). Several examples are listed below:
Full-length movie downloads
Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa or LimeWire
Continuous downloading or viewing streaming media content such as audio or video programming
Hosting of server devices such as email, FTP or Web servers
Hosting computer applications such as Web camera feeds
Automated computer to computer connections used for archiving of local computer content
Extensive downloading of Usenet Newsgroups (NNTP)
Use of BitTorrent applications
Simultaneous file downloads
Downloading large files (i. e., file sizes that are close in size to the download threshold of your service plan)
Excessive downloading or use of the services described above may cause subscribers to be affected by the Fair Access Policy, or in severe cases, to be terminated from the service.

But for more info about it please visit this link.
http://www.hughes.com/HUGHES/Rooms/DisplayPages/LayoutInitial?pageid=fairaccess&Container=com. webridge. entity. Entity[OID[BD8BE0839F414B4FB7CDDCA10EFA5369]]

The above information is all bull
What is FAP actually is, any hughesnet subscriber can only download a certain amount of megabyte in any 24 hrs according to their respective plan.
That means that you can only use your internet connect for a certain time only. Now when I say 24 hrs it does not mean one day (Which everyone is confused about). It means your total download or internet usual should not exceed your total download threshold eg: 200 MB in the last 24 hrs. The 24 hrs is a cyclic clock and not a fixed 24 hr clock. When I say download it does not mean you have actually download data. Any internet usage done online eg: surfing website like google, chatting, playing game etc.
You have an OPEN Window which is 3 am to 6 am EST. But most of the time the usage data recorded in incorrect. Even when you have turn off the P. C or the Hughes net modem still it will record some usage on it, which stats that the usage is very incorrect.

Now there is a good new for DW 4000, DW 6000, DW 7000, HN 7000 and HN 7000S users. Hughesnet’s technical support can deactivate the FAP for a customer twice in a month. So you can call the Technical support and tell them that, when the usage page shows data online the P. C and the modem is turned off. You don’t use a router and the windows update or any other software update is turned off, because they will try to blame the router or the windows update. The technical support will reset the FAP for you on the call then a there. Do not get off the call until the FAP is deactivated, because if you are informed they will forward the info to someone or some other Dept then nothing is going to be done at all.

MORAL OF THIS STORY: Call up Hughes Net tech support has ask them to reset you FAP as they can do that. Twice in a month.

 Slow Speed (slow download/ slow upload/Speed disclaimer):
What Hughes net has to say about it?
With the Home service plan, you can connect to the Internet with maximum download speeds up to 1.0 Mbps, with typical speeds about 550 Kbps to 650 Kbps during peak times. Upload speeds, which are capable of reaching 128 Kbps, are typically 70 Kbps to 80 Kbps during peak hours.

With the Pro plan, connect to the Internet with maximum download speeds of up to 1.2 Mbps, with typical speeds about 700 Kbps to 800 Kbps during peak times. Upload speeds, which are capable of reaching 200 Kbps, are typically 100 Kbps to 120 Kbps during peak hours.

With the Proplus plan, connect to the Internet with maximum download speeds of up to 1.6 Mbps, with typical speeds about 800 Kbps to 1.0 Mbps during peak times. Upload speeds, which are capable of reaching 250 Kbps, are typically 130 Kbps to 150 Kbps during peak hours.

With the Elite plan, connect to the Internet with maximum download speeds of up to 2.0 Mbps, with typical speeds about 1.0 Mbps to 1.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the ElitePlus plan, connect to the Internet with maximum download speeds of up to 3.0 Mbps, with typical speeds about 1.6 Mbps to 1.8 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the ElitePremium plan, connect to the Internet with maximum download speeds of up to 5.0 Mbps, with typical speeds about 2.7 Mbps to 3.0 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet® to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch gameplay or real-time equities trading).

For more info try this link:
http://www.gethughesnet.com/faqs. cfm

What I have to say about it:
Hughes net connection speed sucks. All the Ads on the Television are lies.

You will always face slow connection speed with Hughes net and there is nothing you can do or they can do about it. Because it is that way the system is designed. Hughes net connection is based on SHARED BANDWIDTH. That means the entire HughesNet customers share the same band with available through HughesNet. So the more customer hughesnet has the lesser speed you individually you will get.
Now when you will call Hughes net for any slow connection issue, let it be slow upload or slow download. All they (Tier 1) will do is they will ask you to delete your P. C’s Cache, cookies and browser history. Restart the P. C in SAFE MODE WITH NETWORKING. And at the end they will asked you to run the 5 Web response test back to back (not the SPEED TEST) but the response test. If the Web response test is anywhere below 12 then they will ask you to run the test for 2 days and call back. What it does is nothing. Just buy time. And when you call back after 2 days and after running the test all you will get is a SPEED DISCLAIMER. That is you will get no more. Because the web response test will most of the time will be below 12. So if you want to get the issue resolved then you have to speak to the ADVANCE TECH support. And the only way you can speak to Advance tech support is when you don’t run the speed test. Inform the person that you can’t run the speed test. Tell them as soon as you click on Initiate Web Response test you get the error “Page cannot be displayed”. And so they will transfer you to Advance tech support and then you can run the test and do the troubleshooting that is required. And after that you don’t have to speak to tier I as you can refer you case number that you got from Tier III.

MORAL OF THIS STORY: DO WANT IS STATED IT ABOVE AND YOU WILL GET ISSUE RESOLVE OR CANCEL THE CONTRACT.

 OOW (Out of Warranty work order / Out of warranty Modem):
What Hughes net has to say about it?
Hughes warrants to the original buyer that under normal use and wear the equipment used to access the Service (the “Equipment”), which includes the Indoor Unit (satellite modem), Power Supply, and Outdoor Unit (Antenna & Radio Assembly), will be free from defects in material and workmanship for a standard limited warranty term of 24 months* from the date of activation. Any Equipment replaced or repaired under this warranty will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. This warranty is not transferable.
If under normal use and wear, the Equipment becomes defective in materials or workmanship during the warranty period set forth above, Hughes shall at its option and expense, perform one of the following:
• We will repair or replace the defective Equipment within thirty (30) days of the date the defective Equipment was returned to Hughes’ designated address at your expense, to cause it to comply with the terms of this Limited Warranty. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• If service to the Outdoor Unit (satellite antenna and transmitter) is required, Hughes will, at its expense, repair or replace it pursuant to the limited warranty for the first six months after installation. From six months to the end of your limited warranty period, Hughes will cover the cost of the replacement equipment, but the cost of the onsite service technician visit, if necessary, will be paid by you. You may request a price estimate prior to the work, based on the type of the replacement. If your satellite antenna needs to be re-pointed after the first 6 months of service, a standard onsite visit fee will be charged to you. Reconditioned replacement components, parts, units or materials may be used if the Equipment is repaired or replaced.
• We may upgrade the Equipment to a later-generation product that performs the same function and complies with the terms of this Limited Warranty.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To request Limited Warranty service you must contact Hughes Customer Service, toll-free, at 1-866-347-3292 within the Limited Warranty period.
For more info check the link:
http://www.hughes.com/HUGHES/Rooms/DisplayPages/LayoutInitial?pageid=subscriber&Container=com. webridge. entity. Entity[OID[A8F7F0D9E61CCF428678A77A7EA0297F]]

What I have to say about it:
Keep a check on your warranty status check when it is going to expire. People whose warranty status is still active nothing to worry. But for those whose warranty status has expired there are options:
1. Sign up for an Express repair home so instead of paying $125 for the Out of warranty work order you will only pay $99.
2. Ask for credits ask the tech person for credit speak to the sup and his sup till you get the credit that does not mean you get for 1-2 week. Credit means you should get the whole credit for the work order.
3. If there was a tech sent out to your location in the last 6 mths then you have put an installer complain that the installation was not done correctly and they will have to send a tech out free.
4. Speak with the Retentions dpt and ask them to waive off the charge, they can do that.

MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.

 Installers complain (Wrong installation done):

What Hughes net has to say: Nothing they don’t have anything to say. But we can get them.
What I have to say about it:
Well you can only file an Installer complain if the installation was done in the last 6 months. If you think that the installer has not done his job properly, which is true most of the time or if the installer was rude to you. Call up technical support and file an installer complain speak to supervisor in this scenario. What you can do is call them up and tell them that the installer did not install the antenna in the right position, it is pointing toward the tree or something else. The antenna is not fixed right it keeps on shaking or moving when there is wind. The cables are lying in front of the lawn or it is not put underground. When the complain is filed and you are given a case number, you will get a call back within 48 hrs from the install escalation dpt. In this case always speak with a Supervisor.

MORAL OF THIS STORY: HUGHES NET WILL AND SHOULD SEND A TECH OUT FREE. SPEAK WITH A SUPERVISOR AND IF REQUIRED SPEAK TO HIS.

 Email Issues (Webmail, Configuring Email client):
What Hughes net has to say about it: We don’t support this we don’t support that.

What I have to say about it:
If you face any issue with your email. First check if you are able to access you emails from the webmail that is: http://home/. myhughesnet.com/
Try to sign and check your email, check if you are able to send and receive emails from this website. If you are then Hughes net will say everything is OK. And will refer you to someone else.
So try to configure the Email client (Outlook/ Outlook Express etc) by yourself.
If you need help in it try the link: http://www.oucs/. ox. ac. uk/email/config/
Other than that you will require.
Incoming server: mail. hughes.net
Outgoing server: smtp. hughes.net
Username: (This will be you complete email address)
Leave the rest as it is.
For more info check other links:
http://screenshots/. modemhelp.net/navigation/software/emailclients/
http://www.chasms.com/

MORAL OF THIS STORY: TRY TO RESOLVE THE ISSUE BY YOURSELF AND IF HAVE TO CALL TECH SUPPORT SPEAK WITH A SUPERVISOR AS THEY KNOW WHAT THEY DO.

 How to speak to advance tech support (Tier III):
What Hughes net has to say about it: We can’t transfer you to Tier III, Sorry you will have to troubleshoot the whole thing again.
What I have to say about it:
Following are the ways to speak to Tier III:
1. If you have spoken to tier III in the last 7 days refer the case number. And if they refuse to transfer tell them you refuse to troubleshoot and want to speak to tier III only. Speak with the supervisor and he will authorize the transfer.
2. If you have spoken to Tier III much prior to 7 last then. When they ask you to open the System Control Center by: 192.168.0.1. They will ask you to ask you to provide the Transmit status. Give the transmit status as TX code 9. What they will try to do is switch off the modem and restart it. What ever they do you have to say that the Transmit status is still TX code 9. And they will transfer you to Advance technical support. You can try this even during the Troubleshooting.


Other tips for all you Hughes users:
IF YOU CHECK YOU SYSTEM CONTROL CENTER (TYPE 192.168.0.1 in your address bar), check your system status.
If your TX code is
6 or 7: you need to re point the antenna and at the end send a tech out or speak to advance tech support.
10 or 13: you will need a tech at your location.
9: you need to speak to Advance tech support.
24: your transmit cable or the transmitter has an issue. You need a tech out.

And one more thing: SPEAK TO THE SUPERVISOR’S as they know what they are doing. And the reps have no idea what the issue all about.

For any feedback or any info contact me on: hughesnetsucks@gmail.com





     
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Anonymous on 06/03/2009:
Excellent post and info. Makes you wonder how Hughes can get away with charging for bandwidth that they don't seem to provide. You pay for 3.0 and they give you 2.0, seems the FCC might have issues with the over charged billing?

(VH)
BokiBean on 06/04/2009:
The is a bottom of the barrel company. Just terrible. I feel bad for anyone who has to use it.
Anonymous on 06/04/2009:
After seeing this review (and several others for this service) I am thankful I live in an area served by both DSL and cable. Thank you for the informative post.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible, Awful, and Ultimately Frustrating
Posted on
Rating: 1/51
VIRGINIA -- I have ben stuck with Hughesnet internet service for 7 years because I had no other options. As soon as I had another option, I took it and have now canceled my Hughesnet service. During these past 7 years, I have been so incredibly frustrated and angered by the Hughesnet technical support, it has been mind-boggling. During the 7 years, I felt scammed by Hughesnet repeatedly. First of all, if there was any wind, or clouds, or any type of weather other than sunny, clear skies, the internet connection would not work. Oftentimes, even if it was sunny with no clouds, the connection would not work. It was always very slow. Secondly, whenever I came close to the end of my 2 year commitment, my internet connection would mysteriously slow down even more. When I called to find out what was wrong, they told me a new satellite had been installed and that I needed a new modem in order to connect to it, which meant that not only did I have to pay for a new modem, but I also had to sign a new 2 year commitment. This happened more than once.

Aside from the internet connection being terrible and very slow, the customer service and technical support was the absolute worst. The representatives are impossible to understand because they barely speak English. I had an added problem because my computer was working from a router, not directly connected to the modem. The representatives were so frustrating and not at all helpful, and many times I would have to turn to someone else to help me get the problem fixed.

When I went to close my account with Hughesnet recently, they assured me the account was closed, only to continue to charge my credit card until I realized what was happening. Trying to cancel it a second time took about 3+ hours on the phone (cumulatively) with several calls only to be disconnected, transferred to another company altogether when I was put on hold (blatantly fraudulent) and told that supervisors were never available. Then, I was told that someone internally at Hughesnet re-activated my account without my authorization or knowledge.

Today, I am told that my Hughesnet account is closed. While I am guarded, I am also very happy to be rid of them. Caveat Emptor - Hughesnet is a terrible company. Do not give them your money.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Company Ever
Posted by on
Rating: 1/51
Hughes Net is honestly the worst company I have ever dealt with. From the first moment we got installed we had problems. The guy that installed it damaged our gutters by putting a ladder up against them. When we called to complain and get the damages paid for we got the run around. They told us to email pictures to this email address they gave me. So I did about a month later after never hearing anything I called back. They closed the case saying they could not reach us and had called numerous times and that I never sent in the email. After verifying they did have my correct phone number I told the lady no one ever called and had I missed a call I did have voicemail and did not receive any from them. I also told her I could get phone records and had proof in my sent email that I did send them the pictures. Then one day my father in law who works in the cable business came to our house and informed me that they did not ground it outside. So if lightning struck the satelitte it would fry the computers. Which I might add are hospital property BC I work from home but am responsible for the computers. So at this point I was fed up. I called to cancel and the man was very rude he kept saying I signed the installation paper that it was installed properly and I tried to explain to him that the satellite was on the roof and the internet was working I do not do that type of work so I would not know if it was done correctly. I got no where with this guy just kept saying well you signed the paper. So I cancelled with them and they said they was going to charge me for cancelling the contract. I informed him I wasn't paying that we was already out money with our gutters plus I paid an installation fee which was never even installed properly. Well I cancelled anyway. They sent me a prepaid box to send back their equipment which I had no problem sending back. I put the two things that was inside the house in the box and then read that they wanted some kind of piece off the satellite dish on the roof. I called the guy to explain that we did not have a ladder or wire cutters which is what the paper they sent says you need to have to get the piece. He said well they could send some body to get it but I would have to pay for it. I was livid I told him it was their property and not my responsibility to climb on the roof to get some of their equipment. Never got anywhere and he said I would be charged two hundred for the piece if I didn't send it in. I told him I wasn't refusing to send it just had no way to get it and was not paying for them to retrieve their equipment. We did receive a huge bill from them and needless to say we r taking them to civil court. On another note my husband called to get a corporate number so we could talk to someone hire about everything and about going to court they refused to give us any phone numbers. First the guy said there wasn't any phone then he said well there is one but we can't give it to customers. This company is nothing but a joke and I can't wait until our day in court.
     
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Old Timer on 08/19/2013:
Next to Comcrap and DirecTV, HughesNet is fighting hard to become the worst of the worst when it come to providers. Only DirecTV seems to be able to come up with more lies and stories than HughesNet.
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Hughesnet Canceled My Account
Posted by on
Dateline: 5/28/2011

Today, Hughesnet acted with even more stupidity than usual. A month ago, I asked Hughesnet via email how much it would cost me IF I cancelled my contract on 5/28/2011. They emailed me back with the info, but stated they would cancel service on that date. I emailed back that I had not told them to cancel my service, and had not decided as yet to do so.

I blocked Hughesnet from my phone months ago, when I kept getting “returned calls” from people I couldn’t understand at all, and voicemails using up my minutes. Even the call back numbers were beyond understanding.

Anyway, I received an email from what I believe to be an actual person two weeks ago telling me when my contract would be cancelled and the procedure to return their equipment. I emailed that person that I did NOT want the contract cancelled, I simply asked about the cost. As I stopped getting emails from Hughesnet, I assumed it was taken care of. As you know, assume makes an ass out of you and me.

At around 2:00 a. m., Hughesnet took the money from my account, and cancelled my contract. When I called, they told me I had to call the billing dept. I called the billing dept. It would take a miracle to get actual help from anyone I have EVER spoken to at Hueghesnet. Do they have a special employment manual that tells them to stall, misunderstand, and above all DO NOT HELP ANYONE???????

I’m so pissed, I told them to go ahead and cancel. I’ve had it with Hughesnet---the worst internet service in the world! I plan to complain to the BBB, every consumer complaint dept I can find, and every social network I can get away with! How can the corporate Hughesnet have an excellent rating with the BBB, when all the individual companies I looked up have horrible ratings???

A list of unsolved problems I addressed to Hughesnet that wasted a total of seven hours of my phone time-WITHOUT BEING RESOLVED:
1. My download kept disappearing, even when my electricity was off for six hours. Hughesnet said someone must be jacking my signal. First of all, how can someone jack my signal when my ELECTRICITY WAS OFF? Also, I live seven miles out in the country. My nearest neighbor is my sister-in-law, who has a LAN line. The only way someone could jack my signal would be for them to be PARKED IN MY YARD, AND KNOW MY PASSWORD FOR MY ROUTER!
2. The last three months, when I would buy one bundle of tokens (which are rip offs all by themselves), I was charged for TWO bundles. I was told it’s a closed system that they have no access to, so I bought two bundles. Being told I’m a liar, even without using those exact words, is NOT something I would say to a client of mine!
3. The whole DO NOT CANCEL MY CONTRACT thing. They cancelled it anyway, since no one actually READS the emails that also have the ability to UNDERSTAND ENGLISH. I have to believe they were skimmed only, if that.
4. When I sent emails to Hughesnet, I started, ended, or both with:”DO NOT CALL ME. I HAVE BLOCKED MY PHONE SO I DO NOT WASTE ANY MORE MINUTES ON PHONE CALLS I CAN NOT UNDERSTAND.” Hughesnet response was” Someone will call you within 24 hours.” Until, that is, I pointed out that it is a violation of my privacy to ignore my request to NOT receive phone calls, which is illegal in Oklahoma. Of course, that only lasted till the next email. Can I sue? Can I make them pay for overdraft charges their idiocy has caused? Can I make it a Channel 4 consumer report? I will certainly try.
The only way I would EVER accept Hughesnet as my service provider again is with NO FAP nonsense, NO contact with any one whose SECOND language is English, and a repayment of all the overdraft fees I have had to pay because Hughesnet hires people who cannot do their jobs worth a damn,( or at least can read English well.) Way to go, Hughesnet! (SARCASM IS MY SECOND LANGUAGE)
Diana D.
PS: I didn't cancel- but their mistake will cost them several hundred dollars.
     
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Ben There on 06/11/2011:
I understand why you blocked them from calling you, but some issues are still best resolved by phone. This way you have a name of the person you talked to, where there is no way to know how quickly a company is reading emails... Some companies say emails will take 10 days to action and urgent requests should be called in.

You say that this will cost them several hundred dollars, but I have a sinking feeling you might be sent to collections and take a hit on your credit score over this. Don't assume that this debt will go away simply because you sent an email explaining the situation! They have already messed up once.
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Hughes net how wrong it really is
Posted by on
CHICAGO, ILLINOIS -- I subscribed to Hughes net in March 2010 as it is impossible to get anything other than dial up service where I live and I was told that this would be a great way to finally get higher speed internet service. I was told that there was a daily download allowance but that it was high enough that it should not be easily crossed. This is where my problem begins I frequently cross that allowance but more often than not this is done when I am not on the computer at all and often when the computer is totally shut down for instance I went to school one morning leaving home at 8 am and returned approx 4:30 pm when I left the computer showed no recognizable usage and when I returned after having turned the computer off and unplugging the router just to make sure that no one was "borrowing" usage I was told that I had exceeded the download limit 20 minutes before I got home and when this occurs I have service that is even slower than dial up. This sort of thing has occurred often enough that I am constantly calling Hughes Net only to be told I am crazy that I must be doing something. I do not listen to music on line I do not download programs and I do not watch any online videos which is what they have said would probably be causing the problem. I do exactly the same things day to day I read some email I look at eBay and list a few things for sale and I play a couple of games on world winner this usually results in me only using about 10 % or less of the daily allowance but there is that often day when I am not on line or not home or even in bed that the system goes over the allowance I was given a window of time where there is an opportunity to set up a computer to download updates that won't affect the time which is between 1 and 6 am and I have set my computers to do their automatic updates between those hours The customer service with this company does not exist I have often been on the phone for hours and when I ask for some help I always get either hung up on or told I am crazy I am streaming or downloading something and if I dare ask for a supervisor I am always told it is not possible to talk to one and if I press the issue they invariably hang up on me. I was also told that I would be eligible for a 199 dollar rebate that had to be filed for in 2 separate envelopes which following their instructions I filed for and was promptly denied on the grounds my account was behind. that is a physical impossibility since they do not even send me a copy of the monthly bill they just take it off my credit card just another way that they manage to not follow through with anything that they say my advise to anyone considering Hughes Net is to run as fast as you can to anyone other than them it is not worthe the 60 dollars a month they charge when you often cannot use the service. Not only all of this but when I complained to the BBB they had someone contact me and we set up a time when after they had done some system checks they would contact me and we would see what they could do I have not heard from them since and I am still having the same problems They are also extremely rude and secretive about what their email address is making it very difficult to contact them.
     
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Helpful on 06/29/2010:
If you have any form of wireless connectivity established, make sure you've pass coded it and that only you know the code. Otherwise the concept of someone stealing your bandwidth is very possible.
MaggieMcT on 06/29/2010:
HughesNet is worthless, and they have NO customer service. If it's your only alternative to dial-up, you're better off keeping the dial-up. BTDT.
GenuineNerd on 06/29/2010:
Still, cable TV is available in most rural areas, and most cable companies offer internet services. Unless the cable is too far out from the cable company's offices to guarantee a reliable broadband connection.
biomajor on 06/29/2010:
The house next door to me is the last house on the street with cable available. There are approximately 15 other houses that the cable does not reach. I live about 45 miles outside of Nashville.
colorado on 03/18/2013:
I first got hughesnet for my girlfriend so she could do her schoolwork online. The first month was great and we wondered if the usage meter was broken. Turns out after the first month it started to work and the highspeed net quickly went into FAP mode after a few movies. At the time it was told to me that I could get a free restore token once a month. The restore token lasted for two months until I called and said I could no longer use it. At that time I was informed that I wasn't eligible for it and had to buy them. So I bought one at five bucks and only had 5 percent of the service restored. I wish I had never gone with hughesnet and advise anyone looking for net in a rural area to find an alternative. Peace.
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HughesNet Disaster
Posted by on
My daughter and I are students in online classes, so internet service is a must have. We live in the country so many options for internet service aside from dial-up were unavailable. So, looking for a way out of dial-up (which is free) we thought Hughes Net would be the best bet. My daughter called and set up the service and someone came out that week. However, from the day they step foot into our home (May 22 2009), disaster after disaster followed.
Free installation was advertised and we wanted to take advantage of that option. However, upon seeing the satellite dish and the bolts/screws that needed to permeate roof, that would not have been practical. The dish itself was about 80lbs and the screws were about 10 inches long. These could have easily came through my ceiling. So, in order to get the service we had to install the dish in the ground next to the house, which was $125. We did not know then that the dish would not be working correctly. So for about 1 week we had good service. And then there was no service. AT ALL. I called and someone came out, and did a quick fix, and a few days later, it was out again. Someone came out again and this was when we were informed that the radio on the dish was bad, and it would be replaced with a REFURBISHED radio. It was replaced but service was still slow. I remember my daughter downloading 2 songs and that slowed the entire service down to almost a complete halt. It was so slow because of some ‘Fair Access’ plan that was in effect for all customers. Well, that’s fine we need to share the internet I guess, but the completely free times in which the policy was no in effect was during 3AM – 6AM, in which I am asleep. I was upset about the poor connectivity I was receiving and that I had to pay for service that was not working, so in talking to technicians, I was compensated for two months free service. Now, I know that was just their way to keep me from canceling the whole thing before my 30 days was up and get me into the 2 year contract for sure. They replaced a radio on the dish once and have come here several times to fix it (June 4th, 7th and November 9th plus many other times that the tech person did not give me a receipt for). Their commercials are so misleading. They are not fast unless you buy the Elite Premium package, which is the most expensive and still fall under a Fair Access policy, which I would like to say Hughes Net is the only internet service I have come across that has this policy. Like I said, I purchased HughesNet to get rid of dial up (which was much better than HughesNet) because my exams take 3 hours to take online and I needed a reliable internet service. HughesNet was not the answer. There were numerous amounts of times that we were barely getting our work in on time because of our unreliable internet service. In addition to that, I have had to get special permission from my instructor to restart 2 of my exams because the internet just shut down, and it was not storming or cloudy. Which brings me to another point, they say all you need is view of the clear blue sky, but in my house Hughes Net has all lights working/blinking correctly during storms that include rain, lightning and harsh winds. Why on earth, would I need or try to get online while a storm is going on outside? And as soon as the storm is over, Hughes Net is done as well, so no service before or after, just during.
I hate HughesNet! I don’t understand the English the tech support people speak, they make me so frustrated, I have to hang up before getting any results. They want me to pay them an additional $400 to get out of the contract early. The service always seems to be down, even in good weather. I rarely even try to use it anymore.
I want desperately to get out of this contract, but I do not have $400 to get out. I tell everybody I know how much I hate it, and nearly everyone I tell that also has it or has experienced it says the same thing, how much they hate it. I have since purchase Verizon DSL for internet service to make sure I can complete my online class work. My co-worker has HughesNet also, her contract runs out within a few months and she says she is not renewing. I think it is the absolute worst internet service and should be banned from doing business.
I do not recommend anyone wasting their money on HughesNet, I feel tricked and cheated every month they charge my account $71.23, not including the start up money I had to pay, which was well over $300. I am completely unsatisfied and if there was a way for me to get all of my money back, I would love to take the option. Each month I have to pay and the service is not used AT ALL.
     
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GenuineNerd on 06/24/2010:
Can you get internet service from the cable TV company out in your area? That would be much faster than DSL or HughesNet.
Elze on 02/23/2013:
I first have to thank all of the users of Hughes Net for their warnings. I too live in a rural area and was happy to think I could get hughes,but thanks to the comments NO WAY do I need more problems..THANKS AGAIN..
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