GERMANTOWN, MARYLAND -- Let me preface this review by saying that this is MY experience and only mine. No one else's. I first got Hughesnet in December of 2004. It was a daily refill plan that didn't include a whole lot of data for each day (375MB, I think). It worked well, and the speed was much better than the dialup I had come from, being around 1Mbps. When I last had the legacy plan in February of 2016 I was getting speeds of around 1.6Mbps, but I wanted faster service. Thus, I upgraded to Gen4.
My Gen4 speeds were quite good, starting at about 20Mbps during the day, with around 50% or so slowdowns in the evenings. After about six months my speed went up to around 30Mbps, with the same 50% or so slowdowns in the evenings. Toward the end of my Gen4 service the evening slowdowns were becoming much greater, sometimes slowing to 2Mbps or 3Mbps. I then upgraded to Gen5 at the end of March 2017.
My Gen5 experience has been exemplary. I've been getting download speeds in the mid-upper 40Mbps range, and upload speeds of about 3Mbps, on average. I like the Video Data Saver that comes with Gen5 as it saves me data but still gives decent resolution on Youtube videos and such, normally being 480p. I have my desktop and laptop set up in such a way that they use the littlest amount of data possible, and also have ad blockers installed on my browser to save a little more. This is crucial, of course, due to Hughesnet having a soft data cap. I say soft, as you are only throttled when you run out of data. It's not turned off.
Thus far, I've only experience minor slowdowns in the evenings with Gen5. Perhaps a speed drop of 20% when it happens, and it hasn't been enough to affect anything. Again, I must stress, this is only MY EXPERIENCE with Hughesnet and no one else's. Everyone's experience is unique to them, and I have no doubt that the listed reviews of Hughesnet are honest when concerning their experience.
I don't work for Hughesnet, though I've often been accused of this when I give a review of my experience because it is markedly different than most of the reviews people see. Chalk that up to human nature when it concerns unsolicited reviews of products or services. When it concerns unsolicited reviews (reviews not asked for), it is exponentially more likely for someone to write a review when they have a bad experience than it is when they have a good experience or even a satisfactory one.
If I had an unlimited, ground based service available with comparable, or even better, speeds, I would certainly switch to that. But, like most Hughesnet customers, satellite internet is the only choice I have for anything better than dialup.
PLACERVILLE, CALIFORNIA -- I put up with HughesNet overpriced, slow as molasses internet for long enough, then finally decided a ridiculous contract cancellation fee would be better than paying over $70/mo for internet that doesn't work anyway. So I pay $250 to cancel and get the box and shipping label to return my leased equipment in. There were no instructions on what to return so I called and was told by a customer service representative to send back the modem and power cable. I was not told that instructions for returning equipment could be found online.
Fast forward over 6 months with no further contact from HughesNet and me assuming I'm free from their terrible internet and customer service... when suddenly I begin receiving rude and harassing phone calls from a collection agency saying I owe HN over $200 for unreturned equipment. I call HughesNet and am told I have to return the radio transmitter off the satellite dish.
I was not informed upon signing up that if I ever canceled I'd be responsible for climbing on my roof and disassembling the satellite dish to return one single part or have to pay someone else to do so. I explain that I returned exactly what I was told to, and I ask for another box and shipping label for the radio part, which they agree to send but it never comes.
Over the following months I keep getting calls from collections and keep calling to various HN reps all promising the same thing but never delivering. I finally stopped calling HN to try to deal with it when the last representative I spoke to told me "your account is greyed-out and we can't access anything, you have to settle with the collection agency". HN never had any interest in resolving the issue, they just jerked me around pretending they were helping. This company is a scam, all false advertising and shady business practices.
CENTERTOWN, MISSOURI -- We live in a rural area where satellite internet is pretty much the only option unless you want 1.5 mbps from Centurylink. We had Exede for 3+ years and they never delivered the 12 mbps I was paying for in my plan. When I would call in, I would be subjected to long sessions with tech support only to be told there was a lot of traffic in my area which was causing the slow speed. It was often so bad my computer would say I there was no internet available.
I reluctantly decided to switch to Hughesnet to see if it was any better. The difference is like night and day. With Exede, I was promised 12 mbps and I usually got 3-4. With Hughesnet, I was promised 25 mbps and I usually get that much or more. Last time I checked, I was getting 43 mbps. The prices are similar, but Exede overpromises and underdelivers while Hughesnet has been just the opposite. The installer was on time and efficient and my service has been flawless for the first month.
REDDING, CALIFORNIA -- I needed phone and internet service. I was told they can provide me with both using the phones we have iPhone 6plus. Their service never worked right. Called a number of times to see what was happening. Found out usage was off the chart. We don't play online games. Facebook, surf the net is pretty much it. They wouldn't check the system just told me we used it all 15 Gb in 2 hours. They said he had to buy a phone to get wifi phone calling. When I called them they said I could upgrade. I canceled. This wasn't what I was told how any of it would work. Now they are charging me 750+$ for a system that doesn't perform the way they said it would work. Going to contact the utilities commission and lodge a complaint
ELKHORN, WISCONSIN -- HUGHES NET WORST INTERNET PROVIDER I HAVE EVER EXPERIENCED. I moved to Elkhorn WI area and there were only two choices for internet providers... I MADE THE WRONG CHOICE!!! I have been stuck with HughesNet for four months, the first three months I would lose service every week to every other week. Even after I would reset the router with no success, I would have to spend 45 min to hour on the phone with some tech support which in most cases “waved their magic wand” and my service would return immediately. On more than one occasion the tech even admitted the problem was on their end and they saw the problem. Yet this reoccurred for three to four months.
When the service did actually work, I had a contract for 30mbps the speed nine of ten times was below 10mbps with an upload of one to two. Most movies would spool, others would almost make it through before the service shut down the movie stopped, constant errors that the download speed was too slow to play the movie continuously. After over ten phone calls to their tech line with issues I made the decision to drop them. But, they required me to pay out my full contract, yet they could not uphold their end of the contract!!! So, if you overpay a lot for no service and be locked in garbage customer service HughesNet is your company!!! Worthless.
I recently moved into a rural area and found out that we had only two options for internet service. Dial-up or Satellite. Keep in mind that me and my wife moved from an area where we had cable and both of us are hardcore gamers that do video streaming as well. I also take online college course with online labs. If that sounds like you, stay away from Hughesnet or any satellite internet. If I had any choice besides them, I would drop them in a heartbeat. Hell, I would take DSL over satellite.
They say their service is comparable to cable with fast download speeds. Yeah, I paid $80 a month for 50Mbps download speed with no data cap. Now I am paying $130 a month for half the speed and a 50Gb cap for the month. Oh sure they give you an extra 50Gb of data if you want to download large files but you have to do it between 2am and 8am. If you go over, they won't cut you off but they will drop your transfer speed to 1Mbps.
Let's not forget that since it's satellite, it has an inherent lag of 500to 600ms. Even playing MMO's is touch and go. If you want to stream videos, be ready for major buffering and using up your data in a few movies. The satellite internet providers know they have people in the rural areas that have no other choice so they can charge double the price for half the service.
VALLEY HEAD, ALABAMA -- I ask them for the cheap plan. Was billed for a year at mid rate. Only wanted a 12-month plan as I was not going to be living in area for 2 years. So I had to pay penalty, fee goes up every time you call and ask questions. They could not spell my name correct or mail return box for equipment to correct a address. I told them to NOT charge the credit card on file. I would mail a check.
WELL today I find out they billed me and charged my credit card. NOW they want double payment. The credit card was in process of being closed. They don't care!!! In a small county town this is all I could get. Will do without if I move to that area again. Then they wanted to ask my condo assoc. if they could put up a dish here to complete by contract. HAHA.
ROSEBURG, OREGON -- I signed up for HughesNet because I live out in the country, and couldn't get any other service. WOW, do they have a monopoly on internet service for people who have no other choice! First of all, their Internet is really slow. Secondly, once you hit your data cap, you have to buy their tokens (which are ridiculously overpriced) to be able to watch any On Demand or Netflix movie. Thirdly, if you want their fastest internet, (and the most mbps) they charge an outrageous price! What a freaking ripoff!
So, I called a different internet company, and they told me that they were going to run fiber optics out where I live in late Summer. I couldn't join fast enough! Well, they were a couple of months ahead of schedule. Thank God! I couldn't cancel HughesNet fast enough. When I called to cancel, they told me that I would have to wait for the end of my billing cycle. How ridiculous is that? No prorated billing. Just pay for the whole month. I would not recommend this internet company to anyone if my life depended on it. Not even my worst enemy!
MD -- First, if you report them to the Better Business Bureau, you will get a notice that "due to the high volume of complaints against this company" only 1 in 20 complaints will be addressed. Does that tell you anything? Yeah, I was a dumbass and didn't research. My take, I would rather have NO INTERNET service for free, than have NO INTERNET service and pay $70 per month for nothing. Give it a try, call ** and see if anyone from customer support wants to help you with your 1989 modem speed! Fraud, plain and simple, do your research.
I have an active BBB complaint and I have contacted my Florida 1st District Congressman. Furthermore, I WILL NOT pay another cent for NO SERVICE. Come get this crap out of my house and yard, then try and collect from me. I could care less. You get from me what I got from you, NOTHING!!!
FRUITLAND, IDAHO -- I received an email stating my bill was ready, but without a pdf of the bill or even an amount owed included in the email. When I called they told me I had a zero balance?? You cannot even see your bill without initiating a HughesNet email account. I don't need another email account, I want a bill. I asked to have a mailed bill and was told that would cost me $5.00 per month. I call that extortion, not good customer service.
Combine that with the fact that when you run out gen5 service the standard takes forever to load a page at certain times of the day. Want out of the services since none of the conditions were disclosed before hand, that will cost you $400. I'm retired and cannot afford to pay another $400 to be rid of them so I guess I have wait two years to get another provider. STAY CLEAR OF THIS COMPANY.