TROY, MONTANTA -- Today I spent over an hour with a technical support person as a "courtesy call". I have been with Hughes Net for a year now, and can't wait for contract to end. Over the year while I pay for 15mbps download and 2mbps upload I get nowhere near that. I have complained and complained and complained. I have been given every excuse always blaming me, and lied to every time I have talked to someone, most who don't speak the American version of the English language.
Today they couldn't finish the testing because I run a notebook and a laptop that are WiFi only and I cannot connect directly to their modem. I pay for service calls each month but since they can't finish the testing from long distance they can't send out a technician... So why am I paying the service call fee??? Since they require I be able to connect directly to the modem, I guess that means I have to go buy another computer to be able to prove to them that their equipment is faulty and they are not giving me the service I am paying for.
At the end I asked her if I was going to be reimbursed for the amount of data time I used up to download all the stuff and to be online with her for an hour and she promised me 500mb to be added to my account... It still hasn't happened in 5 hours. This company will lie to you, cheat you, make you sign for a 2 year contract because they wouldn't have any business without doing these things. Don't expect them to give you what they promise you and if you do call them....RECORD the conversation or they will say they never said anything to help you. Good luck.
ENGLEWOOD, FLORIDA -- HughesNet is one of the worst companies in the U.S. I cannot understand how a company such as they can stay in business. They totally misrepresent themselves from the time you call them until that equipment is in place. Once they have the equipment in your home you are screwed. You do not get service you pay for - we cannot even view pictures on Facebook most of the time and it takes everything forever to load. Dial up is much better.
We decided to cancel and were informed that we had signed a two-year contract. When asked for a copy of the contract with our signature they informed us we didn't actually sign it but it was explained to us by the tech. We informed them that wasn't so, so they came up with they emailed me a copy and I opened the email so therefore we had an agreement. My next move is the Better Business Bureau!
RALEIGH, NORTH CAROLINA -- I live in rural area and their advertising promised "high-speed internet everywhere." Well, before I signed up for 2 year contract, I made sure that - 5GB day and 50 GB 2 am-8 am would not be that bad as long as the speed of the download/upload, after the allowance GBs is reached will still let me use the internet at the slower, but doable speed. Service was as promised until about month ago. All the sudden, I could not open a single website.
The technical support basically informed me that they changed it and now, unless I pay for different plan (with the same issue after allowance) or buy tokens, I am screwed. My cancellation fee, as right now, is $400 (7 months left). So, basically, I have internet that is useless. Unless, of course, I am willing to wake up at 2 am to use these 50GBs.
I was promised unlimited internet with slower speed after I would use my data allowance. I was assured, that speed will be sufficient for web browsing at all time - I am at school. This information was accurate until the last month, when HughesNet changed it - without any warning, of course. The end of contract cannot come soon enough.
MD -- First, if you report them to the Better Business Bureau, you will get a notice that "due to the high volume of complaints against this company" only 1 in 20 complaints will be addressed. Does that tell you anything? Yeah, I was a dumbass and didn't research. My take, I would rather have NO INTERNET service for free, than have NO INTERNET service and pay $70 per month for nothing. Give it a try, call ** and see if anyone from customer support wants to help you with your 1989 modem speed! Fraud, plain and simple, do your research.
I have an active BBB complaint and I have contacted my Florida 1st District Congressman. Furthermore, I WILL NOT pay another cent for NO SERVICE. Come get this crap out of my house and yard, then try and collect from me. I could care less. You get from me what I got from you, NOTHING!!!
FRUITLAND, IDAHO -- I received an email stating my bill was ready, but without a pdf of the bill or even an amount owed included in the email. When I called they told me I had a zero balance?? You cannot even see your bill without initiating a HughesNet email account. I don't need another email account, I want a bill. I asked to have a mailed bill and was told that would cost me $5.00 per month. I call that extortion, not good customer service.
Combine that with the fact that when you run out gen5 service the standard takes forever to load a page at certain times of the day. Want out of the services since none of the conditions were disclosed before hand, that will cost you $400. I'm retired and cannot afford to pay another $400 to be rid of them so I guess I have wait two years to get another provider. STAY CLEAR OF THIS COMPANY.
The last week of November, we moved across the state. HughesNOT was supposed to send a box for eqpt return. They sent it to the wrong address. In January, I spent the standard hour on the phone, trying to make the barely ESL representative understand. Finally she seemed to get it. New hiccup. The zip code to my address comes up as a nearby community that doesn't even have a post office or its own zip code. Again, a lengthy conversation and it seemed to be cleared up. Mid February it still hadn't arrived. They have my phone number yet nobody bothered to call regarding their UPS-returned box.
Now here comes the really fun part. A call from a collections company, trying to get my equipment fee! Of course it wasn't returned... they never sent the damn box!! So tonight I spent well over an hour spinning my wheels. I ended up googling UPS locations, provided the address to my local store aaannnddd the zip code wouldn't work in their system. Somehow they were able to get it to go through. I stated that I want a tracking number. The representative had the audacity to ask me to call back tomorrow to get it. I said I refuse and they have my email on file, they will email it to me.
When we got into them turning me into collections, I had to explain what it was. He said he could only send delinquent accts to collections, not retraction. Grrrr. We will see what happens next. Bottom Line, HughesNOT sucks. Boycott them.
GOODVIEW, VIRGINIA -- I will NEVER get Hughes Net again. They have the WORST internet, customer service, and they have FALSE ADVERTISING. I cannot stand it anymore. They are not the fastest internet for rural areas, and to anyone who likes to stream TV forget about it! You will use 1GB by watching 2 episodes of TV.
Oh and please read the fine print because you aren't actually getting 70GB of data to use. You are only getting 20GB and 50GB you can use between 2 am and 8 am. This is with any of their plans, so if you have 55GB, well you don't. It is 5GB and 50GB between 2 am and 8 am, and the only time your internet works well, and you get your money's worth out of the data is 2 to 8 which sucks for everyone who works or goes to school. Read customer reviews, and DO NOT buy this internet service.
PELHAM, NEW HAMPSHIRE -- Like many people before me, I had an awful experience with Hughes Net and have decided to get onto as many review sites as I can to discourage anyone from signing up with this TERRIBLE company. Internet service is sooo slow, I had hard time with anything other than sending and receiving emails. If you try to download or picture or stream a video, you can forget about it.
Customer service is another story. They are absolutely awful! After 42 minutes of conversation and 4 agents, I decided to pay $350 termination fee and never deal with them again. At the end, I was told that I have 45 days to take the dish down from my roof and return it to them or I will be charged another $300!
HARRISVILLE, NEW YORK -- I write you here out of frustration, desperation, and anger too perhaps. My wife and I are seniors who have a small much needed online business to supplement my limited social security income. For many years, we have been customers of and depended on HughesNet to provide our internet connectivity. For most of that time, we have been generally satisfied with doing so but a few months ago, that changed drastically.
For many weeks now, our on-line service has not been working right. We have made innumerable calls to your people. Both your techs and private techs we hired have checked our situation but the problem remains. All of our hardware (computers, routers, etc.,) have checked out to be performing correctly. We need help with this. Our calls to your people have done us no good so I am writing to you directly. It is my hope that your sense of responsible business ethics, and human compassion, will elicit your personal assistance in this matter. Please help us in this matter. Without our little on-line business, we are in a bad situation.
My wife knows much more about computer matters and this problem than I do and she is appending here further information on this. Kaul, I am not sure where to begin because this problem has been going on for over 6 months, the problem of pages not loading escalated beyond compare back in November. For over 2 years we paid over $200 per month for an older business version of your service no one contacted us by mail or by phone to tell us that it was no longer available and yes your service started being metered.
The new service was installed on Dec 29, 2014, and since then technicians have been out six times. On Jan 30, a technician was out at our place and worked with Hughes technicians over the phone for over 3 hours - this time they changed the gateway. (The technician told us that if that did not solve the problem HughesNet would put their “tier four” people on it.) As of this moment the problem remains.
Since November we have lost about $2,000 in revenues. I have had to refund customers and as of today, I still cannot access Shopify once again. Furthermore, I cannot upload product to eBay, my primary store. I can start a listing sometimes it will let me add my pictures without errors and sometimes it will not. When it does, and clicks continue - the pages times out on some of these messages: Your connection has time-out, the page is unavailable, connection has been reset. Sometimes pages load scrambled or with just the HTML other times, they load without the icons.
Let me clarify, this works sometimes: if I reboot the modem, the router and all of the computers connected to our network and try again I may or may not be able to reach the website. We have purchased top of the line routers and extenders - our wireless single is strong and broadcasting. Our private computer tech keeps our computers updated, our virus and malware protection properly installed. He runs regular scans to make sure we have no problems.
Today, January 31, 2014, I had ten business clients here to learn social media for businesses in my workshop. I could not get into my pages before they got here but it was too late to cancel. I could not conduct training this morning - that cost me $550.00? (I refunded their money because I do not know when our business internet service is going to be working properly.)
At the time of my finishing this letter, I am attempting to list product on Shopify for each of the three products I have spend over an hour reloading, hitting the back button and starting all over again. I do hope that you find a solution to this matter as expeditiously as we pay our bill each month for the last 9 years.
YES, YOU ARE BEING SCAMMED. If you didn't know you were being scammed, you are EXACTLY the kind of person they target. There is no nice way to put it: HughesNet is nothing short of a scam preying on the uninformed. I'm the extended family's branded tech-guru. I'm the one who gets stuck with getting the bloodline right with the technological mumbo-jumbo whenever I'm in town. And you tech-novices can get yourselves into some real shenanigans. But NEVER have I ever encountered such a scumbag company as HughesNet.
They sell paltry service at ludicrous prices through ball and chain contracts SPECIFICALLY targeting those who don't know any better, using INTENTIONALLY misleading sales-tactics. Most internet providers screw over the occasional grandma because she doesn't know any better. Hughes' net intentionally screws over lots of grandmas because they're the only ones who don't know any better.
Basically, their scam is this: Through a bunch of techno-jargon at people they KNOW don't understand what they're saying (five whole gigabytes at ultra high speeds!) and use misleading dazzlers (Elite! Bonus! Complimentary!) to make their customers believe they're getting a great deal. The problem? Five whole gigabytes isn't enough data to last you a week, and those 'ultra high' speeds don't even fall above the 'average' line when comparing other companies.
That 'elite' service is normal service with a higher price tag. Those 'bonus bytes' (a byte is a unit of internet data; if the internet was a book, a 'byte' would be a page you're paying Hughes net to find in the library and bring back to you) can only be used from 2am to 8am, and they're limited. Those 'complimentary' bonus bytes? Not enough data to last you a week AND they can only be used from 2am to 8am. And for the icing on the cake, you're paying double for this pathetic service.
Likely someone sold this to you as your only option, or in some sort of bundle. No, it's not worth it. You might as well not have any internet at all. If you have to choose between dial-up and HughesNet, choose dial-up. At least then you'll get a fair price. It's like if SNL set out to make a skit about the most evil internet provider they could come up with. I'd be laughing if it wasn't going to cost my uncle hundreds of dollars and months of shit service.