DOUGLASS, KANSAS -- Hugesnet is misleading and crooked. I have no choice but to stay with them. I feel like I am being robbed every month. It is unbelievable how they advertised so misleads customers.
Half of the $159.00 per month bill goes to the hours of 2am to 8am. On the other half just 4 movies can take you over the limit. So why are they able to steal our money knowing we our a society who relies on the Internet for work, school and day to day life. Someone needs to put a stop to their control over us who have no other choice for internet service.
After paying $90 a month for Hughesnet for 4 years, which went out anytime a leaf fell, we discontinued service when we moved into our new home. We returned all the accessible equipment, but the radio transmitter was up on the roof and we couldn't reach it (nor we we told in advance that we would have to return it). Hughesnet said they would retrieve it for $100. Several months later, they hit my credit card for $210.60 for unreturned equipment. They never even tried to retrieve the transmitter and they charged me for it without prior notification, which overDrew my credit card, and caused several charges to bounce. I have made every possible contact and have been denied satisfaction at every turn. You should never, ever, ever, ever deal with Hughesnet.Add reply
GRAND FORKS, NORTH DAKOTA -- They cancelled my install and did not tell me.... Rescheduled and it took 12 days to get an installer here... Was told that IF I needed stronger signal to call in and upgrade.... Signal was HORRID! There was NO UPGRADE!!! Can't get anyone on the phone....their automated system is looped and it keeps dropping me!!! Because I set up account in my husbands name they will not let me cancel the account without first speaking to him....WHICH... HE CAN'T GET THRU TO THEM BECAUSE THEIR AUTOMATED SYSTEM SUCKS!!!!!Add reply
While attempting to purchase reset tokens online I got a message the request could not be processed yet in the end was charged for 3 reset packages. When I saw the extra reset token packages which I still could not use, I called and was told internet purchases are non refundable and it was my mistake even though their system told me I had NOT purchased the reset packages. Add reply
No proof of 2 year contract
MARYLAND -- I recently called Huhges Net Internet customer service to inquire on my 2 year agreement. I asked for proof and the representative which is not in the United States stated not authorized to provide proof. ... read full review3 Replies - Latest reply on 07/19/2013
Extremely Poor Customer Service
FRESNO, CALIFORNIA -- In July 2011 I ordered Internet service through Hughes Net as I was living in the mountains above Fresno (Squaw Valley) and the major carriers are not available. I was given an installation date and time. ... read full review
I signed up for Hughesnet because I was told there were no other providers in the area (except WildBlue - who gets their services from HN satellites and they were "maxed on Bandwidth, taking no new customers). ... read full review1 Replies - Latest reply on 10/09/2011
I have used Hughes Net for the past several years and have constantly complained about the download speed and capacity. I get charged for downloads over 50MB in one day. Microsoft updates alone are almost that big! They refer to the fairness policy which is a farce.
There is a solution for anyone who wants it: I have just purchased a Samsung SCW-LC11 mobile hot spot from Verizon. We are in a weak service area and with that in mind the service is leaps and bounds better than Hughes Net. The Wi-Fi service areas keep getting larger and soon will cover the entire country and then Hughes Net will no longer be able to over sell their bandwidth. I predict they will go out of business,,Yea! And the mobile hot spot is cheaper than Hughes Net. So I recommend anyone looking for a competing internet access, call Verizon and ask about mobile hot spots.
Slow as molasses, can't get an English speaker on the phone, just hard to understand foreigners in India? Website slow as hell and hard to navigate, won't let me log on, constantly left on hold, have not been able to resolve any of my problems since I ordered from these people.
1 Replies - Latest reply on 06/07/2011Add reply
Frustrated as hell, can't get promised rebates because instead of just sending them have to jump through hoops.
We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.
Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a ... read full review3 Replies - Latest reply on 09/15/2013
They Are Liars
I had this satellite internet installed and within 2 weeks (suppose to be a 30 day trial period) I ended up paying them $175.00 for the 2 weeks I had the internet (which sucked). I cancelled this service ... read full review2 Replies - Latest reply on 03/03/2011
Is this legal?
MY GOSH I WISH I WOULD HAVE WENT ONLINE AND DONE RESEARCH BEFORE EVER THINKING OF GETTING HUGHES NET. THIS HAS GOT TO BE ILLEGAL. THEY SOUND SO CHEAP AND SUCK ALOT OF PEOPLE IN THINKING THEY HAVE RELIABLE ... read full review3 Replies - Latest reply on 07/02/2013
No Customer Service!!!
CALIFORNIA -- I have made 3 different appointment dates for Hughes Net installers to come out and install their equipment. I still don't have equipment installed. The first time I called they tried to make an appointment ... read full review2 Replies - Latest reply on 02/10/2011
Hughesnet won't install my dish
GERMANTOWN, MARYLAND -- If you're thinking of using Hughesnet as your internet provider, consider it thoroughly first. I signed up for Hughesnet with the plans of purchasing the equipment instead of leasing. A company called ... read full review1 Replies - Latest reply on 12/17/2010