Company Hydroxatone Is Scam To Rip Consumers Off And Getting Away With It
I just decided to go online and see if anyone had the same problem I did after ordering Hydroxatone (which btw was no better than the moisturizer I already use after years of trials, (ROC btw). The company sent me two bottles, a bottle of toner and a box for a month of vitamins. I paid six ninety-five for shipping, another 3.95 for something else.
After fifteen days I packed up the bottles, called the company and asked the process to cancel and get a refund. The man I spoke with, Rubin, told me there was no refund I hadn't paid anything, just shipping. He said to return containers in boxes (which I kept which is important only so they can't throw you into a loophole "you didn't return the box." blah blah blah..
I asked if I should return the toner and vitamins he assured me this was a gift to keep, just return used or un-used containers by the 18 of that month. I went to the post office the next day, the 7th, wrote the confirmation return number on both container boxes, the box and the shipping label.
Last week, three months nearly since returning, maybe only two, I received a bill for 139.95 which was late and I would be sent to collections. For me, this was hysterical as my credit is in pathetically sad shape so it's not exactly a threat to me. However, on principle alone I completely snapped. (this was at least the fourth company that charged my ATM card for either ordered or non ordered products, only one ordered actually.. the Hydroxatone and I did get my money back from the other charges to my account as my bank is really good about that). It was bad timing on their part.
I refuse, REFUSE to be taken advantage of or threatened, if there will be threatening it will be from me for something that is just completely wrong... such as this. The first thing I did was cancel my ATM and had a new one sent out so should they try and bill me, which in the letter they sent, it said they did try. "we tried but your account was cancelled". I would have freaked out and burnt down the building if they had. Feeling better at knowing I had beat them at their own game, I then did what I do best.. wrote to them (please do not take this as any sample of my writing talent or style that would not be fair, plus I don't like re-reading what I write or editing and I type fast so often there are often many mistakes, sorry but I don't care, I have enough editing to do in my own life.
I emailed them and called. A day or so after my email to them they wrote me back.. (as I finally hung up when I called from being on hold (for three days.) in my email I told them...
I told them that there would be no way I would allow the charge, and if they wrote me again I would sue them for harassment. I informed them I had all my notes of when I ordered, received, called, sent back, shipping slip, ev er eeee thinnnnggg guh! That what they were doing was basically extortion and when I got done with them they would be bankrupt. I was quite annoyed to say the least, I'm not a nutcase I just wasn't going to go through this sh#$ again. I also let them know I was a writer and would have an article in the Press Telegram and LA Times the next day, they'd messed with the wrong freak of nature.
Their email told me that they would wave the charges this time.. this time! what is that? Oh yes, like I'm going to order your product again, I think not, idiots. They said they received my product on the 20th when it was due on the 18th (I had a slip proving it had been received on the 10th) but, under the circumstances me being such a good customer and all, they'd close my account, how kind of them.
If you have ordered this product and want to keep from being billed? Keep all your info, but you are going to get charged I'm afraid any way. Best thing to do? Not order.
ROC, one of God knows how many moisturizers, has the same ingredients only I think 1.5 ml or whatever it is, less. And is 21.99 for a bottle that lasts me two months easily.
HYDROXATONE is ripping people off and getting away with it. Avoid them at all costs I advise. May you feel young and beautiful all your life, and may you be safe from predators such as these. (oh I noticed they also changed the color of their product from green to blue, and their email from Hydroxatone.com to something cheesy like stayyoung. biteme.
Peace and Love