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Hydroxatone's Free Offer Is A Setup - Beware!
Posted by Bonkat on 08/12/2008
SACRAMENTO -- I saw an ad for 30-day risk free trial of Hydroxatone anti-aging cream and decided to order it. The person I spoke to said they were also offering a free travel publication that included coupons and bargains, so I told them to send it. I was told I would be only be charged for shipping and handling. (I was naive' enough to think I would receive a small amount of the cream to use for 30 days and could make a full order if I liked it.)

I received 2 large jars of the cream. An insert explained that I needed to return the jars within 30 days or I would be automatically billed $69.95 for the cream. I knew I didn't want to pay this amount for ANY anti-aging cream, so I immediately called the company on 6/24/08 and cancelled my account. Fortunately, I read several complaints online about this company's tendency to continue billing customers and claim that they didn't receive the returned jars. So, I paid extra to get a "Delivery Confirmation" receipt from the post office. I sent the jars on 6/28/08 and confirmed through the post office that they received the jars on 6/30/08.

Well, you guessed it, a charge for the cream was billed to my account on 7/28/08 which I am now disputing. In addition, 2 publications, "Easy Saver" and "American Leisure" appeared on my account with bills for $16.95 each. When I called to ask who they were, the person told me I signed up to receive the magazines (which I never received) when I ordered the free trial of Hydroxatone cream. Fortunately, she refunded the charges.

This is such a scam! Don't fall for it.

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Posted by dan gordon on 2008-08-12:
I had a similar experience with them. Glad you got the delivery confirmation. Even so they still charged my CC but when I called and gave the tracking number they quickly zeroed out the balance. There really was 'no' free trial as if you didn't call they would bill you.
Posted by CrazyRedHead on 2008-08-14:
Good thinking on getting receipt confirmation, now they can't lie about it.
Posted by kmlawn on 2008-08-18:
Yes, this happened to me. I did use the cream for a time, but they sent so much so frequently that I could never use it up. I sent some unopened bottles back per their return policy, and never received a credit or heard a word from them. Later I discovered the "Encore Marketing - American Leisure" charges that had been occurring monthly on our credit card. I hadn't noticed them before as my husband pays the bill and assumed it was something I ordered. I never would have agreed to such a service and don't recall ever receiving anything from them. I reversed what charges I could, and filed a complaint to the Attorney General of Maryland (where Encore Marketing is located) demanding a refund. My next letter will be to Hydroxatone (how dare they disclose my credit card to another company without my consent.) I never saw a dime of benefit from American Leisure, nor do I have any clue what they do. I'm out over $260 to them, and the money Hydroxatone never reimbursed me. Beware companies who need to resort to such deceitful tactics to sell their products, because they likely can't sell them otherwise. They take advantage of the fact that people are busy and unlikely to question a $14 charge on a $2000 credit card statement, but will keep hitting it every month until it adds up.
Posted by SavannahJeff on 2008-12-01:
Recently suckered into this myself, I just initiated the return; many thanks for all the heads-up comments. Product did not work for my wife. The "am-pm treatment" stuff made her eyes tear up, though not from joy.

I'm curious as to why a company would go out of its way to discourage me from contacting my credit card company before returning its product - that's actually printed in bold on the return card they shipped with the order. Are they anticipating something?

Several attempts to call them and get past the "all circuits busy" message finally paid off. (I thought that was part of their scam until my call actually went through.) Their phone system greeting is a female voice with an English accent, talking about how wonderful the product is; I assume this was done to give callers an impression of the company's poise and class. However, since the narration was spoken directly into their answering machine's echoey speakerphone, instead of professionally produced a recording studio, I got quite the opposite impression.

All that aside, the person I spoke with there (Dierdra) was quite courteous. She did try to tell me that the problems we have with the product are becuase we ordered the wrong one, and tried to talk me into switching to something else. Nope.

She provided a Cancellation number and was clear with me as to the exact date on which the product needed to be returned to them in order to avoid additional charges.

When asked, she confirmed that I was no longer in their auto-ship program. She even suggested that I opt for delivery confirmation at the post office in order to track the return.

So far so good; I'll let you know if we actually avoid any additional charges from them or from Encore marketing.
Posted by mormonchic21 on 2009-01-07:
Hydroxatone totally got me with their so-called "free trial." I received the product, broke out in a rash, sent it back, and have been charged for the stuff! They claim they never got it back! I paid for priority mail 2 weeks ago, so I KNOW they are lying. Unfortunately, I lost my delivery confirmation number, so I'm screwed. Never in my life have I delt with such a dishonest company!!!
Posted by ajtheamazing on 2009-07-16:
Well, first off I am a customer service rep for this company. What I would like to say is number one: that our company is not the only company in the world that offers a risk-free trial. If you cannot grasp the concept of a risk-free trial than you truly are an idiot and should not order anything over the phone. Secondly, most of you customers scam us! You people lie,lie,lie. Sometimes I get so damn aggravated by the amount of pure ignorance I hear on the phone. You people honestly disgust me. Do you really think if you walked into a department store and asked to bring home a $60 dollar jar of wrinkle cream and use it for 30 days the sales clerk would oblige that? Our company loses money everyday, because people like YOU (and that pertains to people complaining about our products)scam us. I have some people who order the rft several times in a year and get away with it, they NEVER purchase the product, they always send it back before the 30 days. And by the way for those of you that do that...I am hip to your BS...don't think you can try that with me as your customer service rep. Also, for those of you that claim you NEVER received your shipments, I'd advise you not to do that. You will get caught. Lastly, for those of you who claim to have NEVER ordered the product in the first place, don't do that...we can pull the initial sales call. O and before I end this rant. LISTEN TO THE INITIAL SALES REP AND READ YOUR INVOICES!!!!!!!!!!!!!!! Don't blame us for your lack of intelligence.
Posted by Shouldn't be Surprised on 2010-01-05:
Wish I had read these comments before I ordered the 30-day free trial of Hydroxatone. And also I should have known better - nothing is free. Via the yougerlookineyes.com website in Dec 2009 I requested the 'free trial' of Hydroxatone and charged the $8.95 shipping/handling fee plus the extra $1.59 for insurance. And yes I read the fine print on the website about the auto ship and the charges associated with it as well as the refund policy. In a few days received two jar and followed the directions for use. Within the week of using Hydroxatone I broke out in a rash. No surprise - I'm allergic to everything. But thought with a free trial I'll give it a try; what could I possibly lose. I called to cancel well within the 30 days - Jan 4,2010. The very day I called to cancel, my credit card was charged $139.90 the cost of both jars! Why? Despite the fact: 1. That I called to cancel and return the remaining product well within the 30 days. 2. If Hydroxatone had worked for me and I had decided to keep both jars my credit card would have been charged on Jan. 17, 2010 $69.00. So why again was my credit card charged $139.00 on Jan 4, 2010? I plan to find out and will let you know. But for now - BUYER BEWARE
Posted by Lori on 2012-07-31:
DO NOT BUY THIS STUFF OR TRY THE "TRIAL OFFER!!" Well, too bad I didn't see this site before I got screwed by this company!! I got the trial offer for $1.99 and then my life fell apart and I lost track of the days and didn't cancel within the 30 days. SO yeah, I screwed myself too by not doing it in time. THEN I received another shipment, called, cancelled, returned the product and they still billed me. I was told I would get a credit back but Michaela on the phone just told me that I would not get a credit that it was for the first shipment!! So I am out $140 for crap!! This company if perfect if you have money to waste and don't care, go ahead and order it! BUT if you think it's too good to be true then yeah it is! As for the rep that works for these crooks, congrats, I hope you feel good about the lies you tell and the attitude you give people when we cancel, return your product and still have our money stolen from "your" company! Sure some people order things out of greed and then there are those who truly believe the lies you try to sell!
Posted by Almitra on 2013-06-25:
I can't believe this.I'm going through this now.I'm trying my best to cancel sending all tje jars back full n no respond.My money is still being withdrawn out of my account.I even tried emailing the company n callin by phone it just never go through.I need some help with canceling this product.
Posted by Katherine on 2013-08-12:
I ordered this a few weeks ago. It's at the post office and I have to pay $29.10. I phoned customer service and told them I'm not interested in the product, I'm canceling. I told them I'm not going to pick it up. I was told there is no return address on the outside. In order to send it back, I have to pay for it, open it and then pay to ship it back! I told them it's not going to happen. I was told my credit card will be charged. I said go for it. I used a prepaid credit card and there's no money left on it. I was then told if i don't ship it back, it's gong to effect my credit rating. What a bunch of scammers
Posted by Vielside on 2013-09-05:
I found this products from my pop-up browser which said FREE GIFTS and only cost $1.99 shipping fee to received the 30 Days Free Risk Trial.
I received the items after 4 or 5 days but i didnt read about the invoice.My friend just read it for me it says i will be charge on next month and second month for $139.90. I was shocked and i hurry called to the number given from the website. I was talked to a girl inside the phone i said i would like to discontinue the products but she said i gonna be charged for the products fees which was $139.90 and gonna charged my card now ,i replied that i didn't sign up for anything but she said since i applied for the free-trial it was content the another 2 months products. I hanged down the phone and call my bank account immediately which has nothing changed and called to bank to frozen my account and double check with the bank that the amount i checked it was same what i have seen from internet.
I cannot predict what will happens but i have some ideas to prevent they charge you the next bill.
1)Frozen your account after/before you make a phone call
2)Report lost card of your credit/debit card , so they can't charge you in the future (because of the card number has changed-just my 2 cents)

Above they are my methods and i will not sign up for free-trial from oversea company anymore, you can't complain and get the money back from that far.

From Auckland , New Zealand.
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Horrible Customer Service, Unethical Billing
Posted by Ga-victim on 01/14/2010
This is the worst company I have dealt with in my entire life.

- They enroll you to tons of different service without your permissions, including myeasysaver discount shopping, discount dinning and what not. All of them start charging you monthly fees.

- The product, in my case was never delivered.

- When called, they took 45 minutes to answer the cancellation line, just to tell me the system is down and that I need to call back.

- called up many more times, each time no one is Customer Service ever picks up the mail box was full.

Save yourself trouble. Dont deal with this company.

Finally disputed the charges with the credit card company and they refunded the money.

Thanks & God Bless.
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Posted by Anonymous on 2010-01-15:
Not to be smart or anything, but did you Google this product for reviews before handing the company your money? There is nothing good said about it anywhere. In fact, most of the complaints look exactly like yours. It's best to go to a department store, get samples of what they sell and see if it works, and then buy it.

This came up when I did:

Posted by Anonymous on 2010-04-02:
This is a PSI: When you order anything online. Read the "Terms of Service" because most likely they will enroll you in a "Auto Ship' program, so that "just pay for S/H item comes to your door again for $89.99 in 2 months.
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Beware Of The Hydroxatone Free Trial Offer, What They don't Tell You!
Posted by Woe on 02/22/2010
JERSEY CITY, NEW JERSEY -- While driving, I was listening to a really long advertisement on the radio about this hydroxatone cream and how amazing it was, it went on to say that I could receive a 30 day free trial, I'd pay 7.95 for S&H. I wanted to research this product before I called the number, so I pulled over to write it down but found myself calling instead, here's why...

The advertisement stated that they were almost out of risk free trials and wanted to give everyone who called "IN TIME" a chance to receive one of the last 100 free trials AND that if I was between the 80Th and 100Th caller I would ALSO receive a $40.00 bottle of hydroxatone balancing toner as a FREE GIFT. I figured the FREE GIFT would be another S&H cost so I decided to call to find out. What a surprise, I was caller 84 which meant I called in time for my FREE GIFT and the recording said that I would be shipped both, the cream and my FREE GIFT for only 7.95 to cover S&H, so I punched in my CC number.

Shortly after I punched in my CC number is when the real information is disclosed. The recording went on to say...if at anytime your not satisfied you can call to cancel, I kept pushing numbers, screaming into the phone to talk to customer service, but the recording kept going. It then offered me a choice between a Walmart gift card and something else for becoming a new member and I said NO, Cancel this, I don't want this, I only put in my shipping address and CC number but I NEVER completed the order because after learning that this was not just a hassle free 30 day trial or sample.

The product arrived on Feb 17Th, not a free sample, but instead, 3 bottles of this hydroxatone cream, it looked as if they are used bottles as there were scuff marks on the containers and the container boxes. There was NO FREE GIFT, but instead an invoice for a total of 217.80 including S&H. The invoice states that my CC will be charged $69.96 on 03/11/10, $69.94 on 04/10/10 and $69.95 on 05/10/10. I called the customer service number they provided but was on hold literally for 28 minutes until I had to hang up.

On Feb 18Th, I called Customer service again and was on hold for another 16 minutes before I finally got to speak with someone, this guy was extremely rude. He said I could keep the cream and pay 139.00 and wash my hands with all of this or I could ship it back. I asked him why did I have to pay 7.95 for a product that I have to PAY double that amount to ship back, what about my free sample and free gift. I told him that it was fraud and that the advertisement never said you had to cancel or pay to ship anything back, as if I have money laying around for shipping an unused product. They never disclosed how expensive the cream is if you decided to keep it. You wanna know what he told me? He said "that is the way American businesses run" Oh by the way, they want you to ship it back to a P. O. Box, imagine that. I'm going to file a claim with the BBB because I don't feel like I should have to pay to ship anything back, especially if I did NOT order it, they should pay for it to be shipped back!
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Posted by Venice09 on 2010-02-22:
The truth of the matter is that once you give out your credit card information, you pretty much leave yourself open to being charged for just about anything. A lot of offers like this work the same way. Sure, you can go back and try to undo what's been done, but the company is banking on some people not wanting to be bothered and instead just keeping the products.

I'm sorry this happened to you, and I do hope you get the charges off your card even if it means paying the return shipping. And I wouldn't count on getting the sample or free gift. That was just to reel you in.
Posted by Diva Terri on 2011-05-20:
Oh my goodness, I'm always so very leary and careful of online offers, and I would never buy anything from Hydroxatone. I have never heard one positive comment about them. Caveat emptor...let the buyer beware!!
Posted by Lia on 2013-12-11:
I placed my order more than a week ago and still have not received my order...about to try and stop the order as they now have my credit card details....
Posted by Tess on 2013-12-20:
Go back to the credit card company. All purchases placad through a credit card Cary insurance. See what they can do to help
Posted by Linda on 2013-12-27:
Thanks, ladies....wish I had've known about all of the above....I got 'sucked" in well....only now for the 2nd TIME Guess I'll have to go to the Credit Card Co. What a damn scam! I wish I hadn't have been so damn STUPID!!!!
Posted by Unhappy Customer on 2013-12-31:
I read that communication too late ... I got billing for what was supposed to be a FREE TRIAL KIT ( $150 ). You add to that amount, the shipment and custom costs. Those companies are "legally" stealing customers.
Posted by Babs on 2014-01-10:
I always have wanted to try this product glad now that I didn't. You can also file a complaint to your states Governor's Office of Consumer Affairs
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"FREE" for $217.80
Posted by Legless on 01/15/2011
JERSEY CITY, NEW JERSEY 07303-9908, NEW JERSEY -- I have read over two hundred comments on this product, only after my handicapped wife had ordered a 'FREE' sample for $7.95. What they fail to tell you is that the $7.95 is for shipping and handling, and that the extra $209.85 is for the "FREE" sample!! They don't send you a tiny tube of the stuff to try, they send you 3 full bottles, and that you will be charged $69.97 every month for 3 months afterward if you don't quit, or close your debit card and bank account. My poor wives trial period ended 12/22/10 and on 12/23/10 the first payment of $69.97 was taken from my debit card. Just so you don't happen to run out of this miracle cream, they keep sending it forever, if you don't stop it. The customer assistance people are young, ignorant and rude!

All they know is what is written in front of them, and nothing about the product. DO NOT GET CAUGHT IN THIS SCAM!!

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Posted by Anonymous on 2011-01-15:
I get so fed up with the amount of complaints regarding companies like Hydroxatone, Radialabs, Proactiv, Murad, and so on. Yeah, I agree with a lot of the posters that they are a shady in enrolling you in their auto shipment programs, but you really have to READ THE FINE PRINT, at all times, with anything you do before giving out your bank info. I wish these companies were required to make their customers 100% aware that they are enrolling into an auto shipment agreement though. I think it's really sad this happens to so many people, and they end up losing so much money or over drawling on their bank accounts, but it really could be avoided if you just...read the fine print.
Posted by Alain on 2011-01-16:
Contact the New Jersey Division of Consumer Affairs at 973-504-6200 about this or send them an e-mail via askconsumeraffairs@lps.state.nj.us
Posted by Alain on 2011-01-16:
In the future, OP, you might want to consider that many of the very expensive products advertised on TV or the Internet as wonderful, miraculous anti-aging creams are no more effective than reasonably priced moisturizing creams available at your local drug store.
Posted by HOCKEYLOVER on 2011-02-03:
How would it work if you open debit for just these types of purchases and put in only the amount of s/h they is all you need to send for the first buy.
What i am getting at is some of these scams say buy
one and just pay s/h for the second one.
Posted by CeeTwo on 2011-02-03:
Add LeanSpa to the list. They also say get a free SAMPLE, but send the full bottle, and only tell you in tiny, tiny print on the shipping receipt that you'll be charged the full amount if you don't return it within 14 days and that you are enrolled in an automatic shipment process.
Posted by chrissiann on 2011-02-03:
It is a heinous shame. These websites (especially the ones with popup ads on Facebook and other places with creams that promise a full facelift) are set up to fool customers with sites that are made to look like News sites with a picture of a woman who looks like a reporter. They lift images of facelift patients from plastic surgery websites and use them as "before and after" customers who use the cream they are selling. My medical school has already sued one of them for using our name as a supporter of their cream, when in fact, we NEVER endorsed them! By law they are now forced to put small print at the bottom of their sites. Read carefully. They state such sentences as "This is not to be taken literally" etc. The whole thing is a sham and intended to scam innocent people who want to look good on a budget. Keep your money. And if you really want a face lift, the best thing is to save up for a real one and not waste money on these scams.
Posted by Augustus2099 on 2011-02-12:
I never believe these ads if its to good to be true it most likely is.
Posted by lorrwill on 2011-02-13:
I don't consider this a scam since the company disclosed its terms which the consumer accepted.

It is the consumer's responsibility to read ever last word of the "fine print" before entering into a financial agreement with a company.

It would be a scam if A. the terms were not fully disclosed or B. the terms were not honored by the company.

Is this ethical? Probably not. Legal? Yes.
Posted by Cwazychicken on 2011-03-13:
I won't buy anything on TV. I'd rather have wrinkles than have to deal with a company like this again. Along time ago i requested a "sample" and was charged 40 bucks for a product i never received. They put me negative and i fought tooth and nail to get it back. I cancelled within the time frame and everything. I did get my refund, then i closed my account incase they ever tried to get anything from me again. Lesson learned, things on TV that work you can find at Walmart or other stores. If not, then i wouldn't waste my time on it lol.

Id say this was 10 years ago and i read the terms and it never stated they would take it out immediately. They said try it and we will bill you after the period is up...which i cancelled before then because i didn't receive it. I don't think this company exists any more, hence i don't remember the name. They probably just changed their name.

Back then, nobody bothered to put it down until people started suing. Now people are protected in writing and still scamming people. Its a shame!
Posted by Josie on 2011-07-25:
Yes, what I had to do to cancel this company from withdrawing money from my acct., send the empty bottles back, get a receipt. I hope they do not bother me. Sorry you had trouble. I read the FINE print when I received my 1st package.
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Free Trail Is A Total Lie
Posted by Hydroxatone on 10/31/2008
WARREN, MICHIGAN -- This company is horrible to work with! I heard the free trial offer on Magic fm. I called to get my free trail. I also told the representative I spoke to Paul. That I didn't want to be put on any auto shipment or billing cycle. He told me the product was totally free. I just had to pay for shipping. I told him I was now under the understanding that after I used the product for the thirty days. If I liked it and decided I wanted to reorder. I would then call them up directly and order myself.

After checking out all the rip off reports and complaints on this product. I was upset after I ordered. In one hour after ordering I called to cancel my free trial. I was told it was canceled. I even called the next day to make sure and was told the same thing. Well, two days later I got the product. I was upset and decided to open the box and check it out. Nothing impressive except the packaging. It was really greasy and it made me itch after about 30 minutes. I called them and said I was shipping it back. The representative told me to keep using it and give it a try. I said no. I got hung up on. I recalled and then was told if I wanted to cancel I had to return the product in 7 business days.

So much for free and 30 days. I went to the post office the same day I received the package. I sent it with delivery confirmation. I had to pay to send it back. I don't know why I received it in the first place since I canceled in one hour of ordering. I paid to have it sent back. I was then charged the 140 for the two jars that was supposed to be free. This company doesn't even let you get to know the product due to the way they handle things. No one wants to be scammed these days and since they can hit your charge card at any time its worse as you have to fight with them. This company needs to change there ways. They shouldn't be allowed to do this kind of business.

They make it so hard to cancel their product is scary. Makes one wonder just how good it is if they have to use the form of ENTRAPMENT to make you pay for it.
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Posted by old fart on 2008-10-31:
I assume that this is some sort of skin care product...?
Posted by old fart on 2008-10-31:
The best skin care product is soap, water and a good diet...
Posted by dan gordon on 2008-10-31:
I had the same experience. I did use the delivery confirmation and they credited the whole order. They were pretty specific that they were going to auto ship more unless I returned it within the first 30 days. They may be confusing but they did credit my acct once I could show them the product was returned within their time limits.
Posted by Anonymous on 2008-10-31:
God, yet another person who thinks a skin product will take them from 60 to 25. Ain't gonna happen.

Google Paula Begoun and get an education. The woman has been in the industry for decades.
Posted by old fart on 2008-10-31:
If I thought I could go from 68 to 28, I'd order a ton of it and dive in head first...
Posted by Anonymous on 2008-10-31:
Yeah, me, too, Fartie. There is no such thing as a wrinkle cream, just really good moisturizers. The small print in any of these ads says the customer is signing up for more than a free sample that costs shipping. This alone should scream FRAUD...apparently, it doesn't. :)
Posted by shadaeisback on 2009-01-14:
hmm been there done that
Posted by DigitalCommando on 2009-01-14:
Use a pre-paid debit card for these new unknown companies. Only put the initial amount required for the first transaction. Cut the card up if the company turns out to be a fraud. You can't be billed again.
Posted by Ponie on 2009-01-14:
DC, thanks for your suggestion. I've sometimes been tempted by these TV 'too good to be true' offers, but no way, no how are these what may be scumbuckets getting a CC or bank account number out of me. If it can't be paid by a check, I ignore it no matter how fantastic it sounds. In time, except for items shipped on some sort of regular basis such as what the poster is complaining about, these items find their way to a local drug store.
Posted by smarten up on 2009-02-18:
its a risk free trial. try it out for the cost of shipping if u like it buy it and if you don't send it back. they had to read you a verbatim confirmation. maybe you just didn't listen
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Hydroxatone Company should be Investigated
Posted by Pissed Off Too on 02/05/2010
JERSEY CITY, NEW JERSEY -- Hydroxatone, it's support and it's Management sucks.

I tried this product for 30 days and it didn't work so I returned it, however they will not give me a refund, in the meanwhile they're shipping more products to me and then charged me again for the products. I've called several times a week and I'm not able to speak to anyone, I'm usually on hold for about half an hour at a time, finally, after one week of straight calling, I was able to get someone on the phone after 45 minutes of waiting.

This guy (Jessies) was very rude and dismissive. I told him I was calling about the the product being returned for a month and I have not seen any refund. He said yes he saw the return and is that all I'm calling about. He was not able to give me any answers to my questions about the refund and when I asked to speak to a supervisor, he said I couldn't. He kept putting me on hold, I guess to speak to his supervisor.

I'm going to have this company investigated for fraud. It's ridiculous that a person cannot speak to a supervisor if they're not happy with customer service, I've never heard of this before.

DO NOT TRY HYDROXATONE!!! You will be sorry, it's nothing but a scam and a headache to get your money back.
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Posted by Skye on 2010-02-05:
**They lay it all out on the first page. They are hiding nothing. If it's supposed to be a free trial offer, and then they ask for a credit card, it's not free and will only cause you grief and aggravation.**

**Anything that requires a credit card, is never free**

The Hydroxatone™ Risk Free Trial Program is Simple:

We'll send you 2 jars of Hydroxatone® AM/PM Rejuvenation Treatment to try Risk for 30 days (a $160 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed two equal payments $69.95, the first payment 30 day after you receive the shipment and the final 30 days later. To ensure you do not run out of Hydroxatone® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club. Your credit card will be automatically billed shipping and handling for each new shipment plus $69.95 every 30 days. All NJ residents will be subject to state sales tax.

Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment. If you are not completely satisfied, return the EMPTY containers of Hydroxatone® AM/PM Rejuvenating Cream within 30 days for a full refund of the product cost less the shipping and handling fee. As a member of our beauty program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!!! Please note: The Risk Free is for first time customers only. Please contact customer service should you have any questions, @ 800-672-2259.

Posted by Anonymous on 2010-02-05:
I've said it before and I will say it again. A pill will not help you lose weight. It's all about portion control and exercise. Just take a 30 minute walk everyday and give up anything you eat or drink in excess (such as soda). You will see results and it's a healthy way to lose weight
Posted by Anonymous on 2010-02-06:
Hydroxatone is an anti wrinkle cream, not a weight loss pill, yaya.
Posted by bunnyhead on 2010-02-06:
I think Yaya is thinking about Hydroxycut. The one with the "Dr." who is all ripped and hot looking who swears it is all because of Hydroxycut!!
Posted by Anonymous on 2010-02-06:
If people would read the terms they would see very clear that it's an auto ship program. Other than charging back all the charges and getting your credit card re-issued there is not a whole hell of a lot that can be done with these crooks. They are never going to issue a refund or stop shipping their crap to you until they find out they can't get any more money from you.
Posted by Babs on 2013-04-30:
I had same experience with hydroxatone, they claim I did not send the product back, ask for confirmation # etc. I learned to check internet before I order anything. This company should be shut down.
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Doesn't Work, They'll take your money even if you Cancel
Posted by PT Barnum on 01/19/2011
Hydrolize, What was I thinking? Just ordering the product took an hour because I had to decline an endless loop of automated product solicitations. Product came I got three jars for which I was financially responsible. Must return one opened and two unopened to get full refund. They don't tell you that. Q: Why send three jars when I only need one to test? (Sneaky). I sent product back in time and I got a US Postal Service delivery receipt that I could track. It was delivered two days after the post mark but they still charged me for another payment. I called with my PO tracking info and they said “receiving must not have logged it into the system”. If I didn't call they were charging.

The product doesn't work, misleading rules to get refund, they only honored the guarantee after hours of time wasted on hold for Customer Service. To eliminate dark circles, stay away from this product, and the extraordinary amount of aggravation.
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Posted by Skye on 2011-01-19:
The minute they asked for your credit card number, the free offer was no longer free. They lure you in, and all you have are nothing but headaches.

Posted by tnchuck100 on 2011-01-19:
You would think by now the FTC would be able to nail them for false advertising. "Risk free" is absolutely false!
Posted by Anonymous on 2011-01-19:
If I see a so called free product advertised and I order it and they want my credit card information I say no thanks and hang up.

To me when they say FREE it should be free no shipping charges no asking for any financial info at all but then they wouldn't make money huh?
Posted by Skye on 2011-01-19:
Notice the work, "RISK". That's what it is, a big "RISK" with this company.

Most other scammers just say, "free offer".
Posted by Skye on 2011-01-19:
I think if they expect a person to pay for shipping, send the item COD, and the customer can pay for the order COD.

Free does not need a credit card number. All the Hydroxatone customers end up with are headaches, and new wrinkles.

Good advice Wally.
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Taking Advantage of the elderly,A better understanding of the tasks they endure to be self-sufficient
Posted by Deenie on 08/10/2009
JERSEY CITY,, NEW JERSEY -- The most immoral conversation w/ a customer rep, concerning my 80 yr, Alzheimer's mother, whom w/o her daughter's keen eye for vulture's, would have had her bank account emptied within a couple months. Considering she live's on a very fixed income. The product in the manner that they sell it is mis-represented, they state that it's a FREE TRIAL OFFER !!! IT is not!!!! I was told by the consumer REP, "Maybe you should take your Alzheimer mother's bank card away so she won't order anything off t. v!!!!!!! I was so astonished by his comment, that for once in my life I was w/o words!!!!!!!I forgot how cruel some people really are.!!!!!!!!!!!!!!!!!

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Posted by goduke on 2009-08-10:
While I hate all of these "free trial" gimmicks, there's really no way that the company could have known of your mom's illness. They have to kind of assume the person who is calling with a credit card knows what they're doing.

And while the agent was a bit abrupt and cold, the fact of the matter is that you probably are going to have to start thinking about keeping tighter controls on your mom's finanaces to prevent things like this from happening in the future. Good luck with it. I know how hard the disease is.
Posted by Anonymous on 2009-08-10:
Well said Goduke. If your mother is incapable of making an informed decision, some closer supervision of her finances is in order.
Posted by BokiBean on 2009-08-10:
I'm sorry about your mother..but the words Alzheimers and credit card do not belong in the same sentence.
Posted by Principissa on 2009-08-10:
I'm sorry that your mother has Alzheimer's. It's such a terrible disease and so sad to see someone suffer from. I can only hope that this was a lesson to you and your family that your mom is obviously not capable of taking care of her own finances and perhaps you should consider taking over them for her. I would honestly hate to see her get scammed by someone, or worse, purchase more expensive things than wrinkle cream.
Posted by CrazyRedHead on 2009-08-11:
It isn't free, it is risk free for 30 days. This is there terms from there website: Hydroxatone Terms: We'll send you 2 jars of Hydroxatone® to try Risk for 30 days (a $160 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed two equal payments $69.95, the first payment 30 day after you receive the shipment and the final 30 days later. To ensure you do not run out of Hydroxatone® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club. Your credit card will be automatically billed shipping and handling for each new shipment plus $69.95 every 30 days. All NJ residents will be charged sales tax. Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment. If you are not completely satisfied, return the EMPTY containers of Hydroxatone® AM/PM Rejuvenating Cream within 30 days for a full refund of the product cost less the shipping and handling fee. The Free Hydroxatone® Toner Bonus Gift is yours to keep as our gift. As a member of our beauty program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!!! Please note: The Risk Free is for first time customers only. Sounds like you will have to keep a tighter control over your mom's CC and finances.
Posted by deenie on 2009-08-11:
In response to the last comment,Seems to me that 80yr old women and WINKLE CREAM do not belong in the same sentence!!!!A person (even the elderly)have the right to continue to control their cc as long as company's keep the fine print LEDGABLE!!! Remember it's the tasks they endure to remain to be self-sufficient!!!!!AS far sa their terms on their website-she doesn't own a computer, this transaction was done over the phone!!!It was after the product arrived that the terms were explained in FINE detail..
Posted by BokiBean on 2009-08-11:
I'm not sure the fine print will ever be legible over the phone. There are a lot of "scammy" type infomercials on tv and they DO take advantage. I'm always suspicious of any ad that says, "just pay shipping and handling!".

You might tell your mama that you'll be glad to check out whether a product is good or not before she orders.

I've gotten my mama to call me and have me run a quick search on complaints...last time it was a pair of jeans that supposedly gave you a juicy rear end. Total crap.

Posted by deenie on 2009-08-11:
I guess the bottom line to this complaint is, In my opinion the customer service rep. could have been a little more compassionate to the circumstance, after I told him about my mother's disease. Granted it's not his problem so to speak(after reading these comments it appears it's mine), But sometimes it would be so refreshing to have these customer sevice employee's show a molecule of understanding,compassion to what a family goes thru w/ this disease.I'm beginning to see everyday thing's that I have to do to protect my mom. No matter what, he had NO RIGHT to say such cruel thing's, over some ridiculous wrinkle cream, by the way.... IT DOESN'T WORK!!!!!!!!!!!!!!
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Posted by Gatitos on 03/06/2010
JERSEY CITY, NEW JERSEY -- I saw the add on TV offering a risk free trial for 30 days and only had to pay for shipping and handling. After those 30 days if you don' like it you can cancel at any time. So time came up I decided to cancel, I called and when I told the operator that I wanted to cancel he told me that he was going to charge my account for the product that I already had. I told him, "isn't the product free for 30 days"? he answered, "no its free for 30 days then your account will be charged after 30 days if you don't return it to us within the 30 day period. So how can you use the product for 30 days for free and decide after that if you like it or not and send it back within the same time. So to me this is a SCAM, because they say 30 days, but is not. You would have to use it for 2 weeks only which is not enough to see if you have results or not, and even if you don't like it they will still charge you if you don't want the product any more. Also the operator that I spoke with was not very nice, he kept telling me that the product did work and that he was going to charge me.
If I would have read reviews about these product before for sure I would have not ordered it. Next time I want to order other risk free advertisements I will look into reviews and complaints before I order anything. "BEWARE OF THE SCAMS" My Father always told me "NOTHING IS FREE IN THIS LIFE"
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Posted by Starlord on 2010-03-06:
You need to read the fine print. From the timne you request the 'free sample,' you have 30 days to test or examine it. If you do not want it you must cancel before the 30 days is up. If you wait until the 30 day period ends, you will be charged full price. The free sample is contingent on receiving the product regularly and since they have your credit card info, they will tap your account for whatever they wish. You approved it when you asked for the sample.
Posted by Anonymous on 2010-03-06:
Anytime anything has a time limit... you can count on being charged afterwards for the product. 30 day free trial means exactly that... you only have 30 days until you get charged. It's not free trial for 30 days... and then you can keep it infinity and not expect to get charged. You just have 30 days...
But, you can always cancel at anytime (as they say)... just after the 30 days, you will get charged.

"You would have to use it for 2 weeks only "

2 weeks is 14 days.
4 weeks is 30 days.

30 days sounds pretty reasonable to see if a product works.
Posted by Anonymous on 2010-03-06:
With all of the bad press these scams get everyday you wonder how people can still fall for them. Two very important items with these scammers.

1. The 14 day trial starts from the day they ship.
2. The autoship program you agreed to is almost impossible to stop short of closing your credit card.
Posted by charlie24201 on 2010-03-06:
The trial starts from the day you call to order their CRAP, not when they ship. These scammers charge your card long before you even receive the junk product, and they ARE ALL JUNK PRODUCTS. There is NO WAY you can cancel in time for them NOT to charge your card because even if you try to cancel long before your trial is up, they will tell you they can't find you in their system and to call back later, meantime, they will immediately charge your card for one to two months. They do this through deceit and trickery, with the card company's blessing. One more reason to BUY IT LOCALLY or not at all! Every single one of the so-called free trials, just pay S & H, is a huge SCAM for this very reason. I can't believe how gullible and trusting a lot of people are today and there are new people falling for these scams every day.
Posted by PepperElf on 2010-03-06:
yeah. i thought some of the credit card companies were blocking purchases made to them because of the scam...

anyway, nothing is worth trying if they call it "free" and then demand a credit card number
Posted by bunnyhead on 2010-03-07:
Wow...why do so many people fall for this crap? It reeks of "scam" through my TV every time I see the commercial!

If something is truly free, they won't need your credit card or bank info.

The old saying is true..."Nothing comes for free."
Posted by Anonymous on 2010-04-02:
People need to understand that when you order something phone/online, you have 30 days from the time you place the order, not 30 days after you get it in the mail.
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Hydroxatone is a scam!
Posted by Bear4709 on 06/04/2009
I heard on T. V. of a free 30 day trial for a anti-wrinkle cream called Hydroxatone AM/PM Rejuvenating Treatment. All I was to be charged for was shipping. When I received my order, I received 2 jars (not one free) with a invoice indicating that if I didn't return the jars within 30 days, I would be charged a huge amount. (i think it was $69.95) Knowing that I needed time to at least try the cream and see results before I committed to buying it, I quickly emptied the lotion into another container and return the jars. At this point, not only did I pay for shipping of the products to me, but now I was taking 2 empty jars to the post office, had to buy a box and send the jars back certified (i wanted a confirmation they received it). I think my FREE product now has cost me a total of about $13.00. In any case, I continued to use the product religiously (!!!) as indicated for not 30 days BUT 90 DAYS and I have not seen one improvement. I have only a few lines under my eyes and I have great lighting and a magnifier mirror and not one improvement. The cream leaves you feeling semi-dry; like nothing is on your face. After 90 days I decided to just use it on my elbows because who doesn't need softer elbows!

Basically I just didn't want to waste my FREE (yeah right!!) product. This is a scam. Don't buy it!
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Posted by MSCANTBEWRONG on 2009-06-04:
I use Oil of Olay and have for years. It works great.
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