JERSEY CITY, NEW JERSEY -- While driving, I was listening to a really long advertisement on the radio about this Hydroxatone cream and how amazing it was, it went on to say that I could receive a 30-day free trial, I'd pay 7.95 for S&H. I wanted to research this product before I called the number, so I pulled over to write it down but found myself calling instead, here's why... The advertisement stated that they were almost out of risk free trials and wanted to give everyone who called "IN TIME" a chance to receive one of the last 100 free trials AND that if I was between the 80Th and 100Th caller I would ALSO receive a $40.00 bottle of Hydroxatone balancing toner as a FREE GIFT.
I figured the FREE GIFT would be another S&H cost so I decided to call to find out. What a surprise, I was caller 84 which meant I called in time for my FREE GIFT and the recording said that I would be shipped both, the cream and my FREE GIFT for only 7.95 to cover S&H, so I punched in my CC number. Shortly after I punched in my CC number is when the real information is disclosed. The recording went on to say... "If at anytime you're not satisfied you can call to cancel". I kept pushing numbers, screaming into the phone to talk to customer service, but the recording kept going.
It then offered me a choice between a Walmart gift card and something else for becoming a new member and I said "NO, Cancel this, I don't want this". I only put in my shipping address and CC number but I NEVER completed the order because after learning that this was not just a hassle free 30-day trial or sample.
The product arrived on Feb 17Th, not a free sample, but instead, 3 bottles of this Hydroxatone cream. It looked as if they are used bottles as there were scuff marks on the containers and the container boxes. There was NO FREE GIFT, but instead an invoice for a total of 217.80 including S&H. The invoice states that my CC will be charged $69.96 on 03/11/10, $69.94 on 04/10/10 and $69.95 on 05/10/10. I called the customer service number they provided but was on hold literally for 28 minutes until I had to hang up.
On Feb 18Th, I called Customer service again and was on hold for another 16 minutes before I finally got to speak with someone, this guy was extremely rude. He said I could keep the cream and pay 139.00 and wash my hands with all of this or I could ship it back. I asked him "Why did I have to pay 7.95 for a product that I have to PAY double that amount to ship back? What about my free sample and free gift?" I told him that it was fraud and that the advertisement never said you had to cancel or pay to ship anything back, as if I have money lying around for shipping and unused product. They never disclosed how expensive the cream is if you decided to keep it.
You want to know what he told me? He said "that is the way American businesses run". Oh by the way, they want you to ship it back to a P.O. Box, imagine that. I'm going to file a claim with the BBB because I don't feel like I should have to pay to ship anything back, especially if I did NOT order it, they should pay for it to be shipped back!
JERSEY CITY, NEW JERSEY -- I picked this up at a thrift store, bundled with toiletries. It looks like one of those scams just because of the packaging. I kept it in a bathroom drawer for about a year. I ran out of face cream so today I tried it. It feels like glue, just like I expected. It made the surface of my skin look like powder, like it would turn out if I had applied school glue mixed with water. It has the same consistency, too.
I don't know who it is that got jilted from this package but I feel sorry for her for having to deal with these people. Because I have lived half a century, I know quite a lot about scam marketing, in the U.S. and in other countries trying to rip off Americans.
NEW YORK -- My partner ordered the 30 Day Free Trial eye treatment products as a surprise for me, not realising that I have already tried and returned it. He contacted the company the following day to cancel but was told that it has already been shipped. About a week later he again contacted them via email asking for a return code. They responded within a day saying that his account has been closed, he will not be charged, and that the sample does NOT have to be returned. Perhaps they started reading the scathing comments and complaints, or maybe he is just lucky.
I just decided to go online and see if anyone had the same problem I did after ordering Hydroxatone (which btw was no better than the moisturizer I already use after years of trials, (ROC btw). The company sent me two bottles, a bottle of toner and a box for a month of vitamins. I paid six ninety-five for shipping, another 3.95 for something else.After fifteen days I packed up the bottles, called the company and asked the process to cancel and get a refund.
The man I spoke with, **, told me there was no refund I hadn't paid anything, just shipping. He said to return containers in boxes which I kept which is important only so they can't throw you into a loophole "you didn't return the box." blah blah blah... I asked if I should return the toner and vitamins he assured me this was a gift to keep, just return used or un-used containers by the 18 of that month. I went to the post office the next day, the 7th, wrote the confirmation return number on both container boxes, the box and the shipping label.
Last week, three months nearly since returning, maybe only two, I received a bill for 139.95 which was late and I would be sent to collections. For me, this was hysterical as my credit is in pathetically sad shape so it's not exactly a threat to me. However, on principle alone I completely snapped. (this was at least the fourth company that charged my ATM card for either ordered or non-ordered products, only one ordered actually.. the Hydroxatone and I did get my money back from the other charges to my account as my bank is really good about that). It was bad timing on their part.
I refuse, REFUSE to be taken advantage of or threatened, if there will be threatening it will be from me for something that is just completely wrong such as this. The first thing I did was cancel my ATM and had a new one sent out so should they try and bill me, which in the letter they sent, it said they did try. "We tried but your account was cancelled". I would have freaked out and burnt down the building if they had.
Feeling better at knowing I had beat them at their own game, I then did what I do best.. wrote to them (please do not take this as any sample of my writing talent or style that would not be fair, plus I don't like re-reading what I write or editing and I type fast so often there are often many mistakes. Sorry but I don't care, I have enough editing to do in my own life. I emailed them and called. A day or so after my email to them they wrote me back.. (as I finally hung up when I called from being on hold (for three days.) In my email I told them... I told them that there would be no way I would allow the charge, and if they wrote me again I would sue them for harassment.
I informed them I had all my notes of when I ordered, received, called, sent back, shipping slip, ev er eeee thinnnnggg guh! That what they were doing was basically extortion and when I got done with them they would be bankrupt. I was quite annoyed to say the least, I'm not a nutcase I just wasn't going to go through this ** again. I also let them know I was a writer and would have an article in the Press Telegram and LA Times the next day, they'd messed with the wrong freak of nature. Their email told me that they would wave the charges this time.. this time! What is that? Oh yes, like I'm going to order your product again, I think not, idiots.
They said they received my product on the 20th when it was due on the 18th (I had a slip proving it had been received on the 10th) but, under the circumstances me being such a good customer and all, they'd close my account, how kind of them. If you have ordered this product and want to keep from being billed keep all your info, but you are going to get charged I'm afraid anyway. Best thing to do? Not order. ROC, one of God knows how many moisturizers, has the same ingredients only I think 1.5 ml or whatever it is, less And is 21.99 for a bottle that lasts me two months easily.
HYDROXATONE is ripping people off and getting away with it. Avoid them at all costs I advise. May you feel young and beautiful all your life, and may you be safe from predators such as these. (Oh I noticed they also changed the color of their product from green to blue, and their email from Hydroxatone.com to something cheesy like stayyoung. Bite me. Peace and Love. God Bless.
JERSEY CITY, NEW JERSEY -- Site: http://www.hydroxatone.com/ - Ordered Product under the terms of a free 30-day trial. Ordered product on day 20 called to refund product. Product did not work like described. They said "OK Here is your RMA Number, Please ensure it is postmarked by Oct 15th 2009"- No problem. Two jars mailed. USPS back with delivery confirmation. Delivered, October 05, 2009, 7:44 am, JERSEY CITY, NJ 07303. Acceptance, October 02, 2009, 2:15 pm, **. They got it back Oct 5th, 2009. Then I got billed: 10/16/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-922-9787 NJ
11 DAYS LATER. 11 DAYS. I called them they said "I don't know why you got billed you should be refunded the amount shortly". When I asked what "shortly" was he was unable to provide a date. The guy got hostile. The conversation shortly thereafter ended. You have been warned. Free Trial means they get to mess up your bank account. You get to spend your time playing phone tag for three weeks trying to get your money back. And you have to cancel your credit card to keep from repeat billing.
Also Note: The package came with TWO cream containers not three. They said it would have three but when it showed up having two I called them. "There was a problem at the shipping bay". I think this was part of the scam too. They are going to spout that "We shipped you three but you only returned two, hence you owe us one. 70 bucks". I have not reached that stage yet. NOTE: I followed the terms and conditions. I called on day 20 to ensure that repeat billing would not occur. I played their game and lost. You have been warned. (Bad Company & Practices)
UPDATE 11/16 - They charged my account yet again after they said they will send back my money. 11/04/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-9229787 NJ **. 10/16/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-9229787 NJ **
Update after calling them 2009-11-16 @ 3:40 PM - I recorded this conversation as these people are just nuts. They first said "Well we don't see an additional bill for the 69.99". Like I can not read a freaking bank statement. Nice. They then tried "You should not have sent it back because it was due back Oct 20th." Umm. Well why does the delivery confirmation say it was delivered to you on the 5th? "O.. Well. I guess you are right.". They said Yet again they will pay me back now 139.90. They didn't know why but "it is all set now..." Hmm.. Heard this before some place. Don't trust this company.
Final Update (Hopefully) 11/18 - Credit of 139.90 was delivered to my bank account. 11/17/2009 - DBT Return - $139.90. Memo: HYDROLYZE * 866-9229787 NJ **. So if you don't mind 3 to 4 months of headaches, having to cancel your credit card, get the free trial. :-O If you do document and KEEP EVERYTHING! You will need it.
Out of curiosity, I checked to see if Hydroxatone products are now being sold on the Home Shopping Network (HSN). Since many people have unsuccessfully tried the risk free 30-day trial offer from television, I thought HSN might be a safer way to order this brand for the first time. This is not a testimonial for HSN or Hydroxatone, but simply a suggestion.
I have purchased things from HSN in the past, and compared to what I've read about Hydroxatone's customer service, HSN is definitely a better choice. At least you can order with the confidence of knowing there will be no unexpected charges or deductions from your bank account, and that you can return the products hassle free. So, please, don't be fooled by Hydroxatone's seemingly deceptive television advertisements for free trial offers.
If these products appeal to you, and you want to give them a try, I would advise using HSN as an alternative. You will have to pay for return shipping if you are not satisfied, but that is nothing compared to the amounts of money some people have lost dealing with Hydroxatone directly.
JERSEY CITY, NEW JERSEY -- I purchased this product awhile ago when I saw a very convincing television advertisement about diminishing darkness, wrinkles, and puffiness at the eye area making women look younger and more beautiful. I bought one jar. I used it when I remembered not seeing any significant improvement. However, I thought maybe I should use it more often to help. I then noticed small dust-like particles at my eye area a few hours after application. The small particles got inside my eye and irritated it for a few hours one day. Then I realized it seemed like a defective product. However, I had been a sucker to their salesperson. I kept having to call to postpone the next shipment.
I got a phone call from a man trying to sell me two jars at a discounted price he says for them to remove me from ever being obligated to purchase from them ever again. So, I now have three jars that are defective seems like (and still received sales phone calls). Seems like they tried to get rid of their defective product on their existing customers? Not right. If they made a better and improved version, they should offer or promote that one more I would think? I tried to call and talk to their customer service. They explained that I should have returned my unused portions during their 30-day trial period, even though I have spent a lot of money on these three jars.
He tried to sell me their new improved formula at full price for another 300day trial period. Their customer service staff do not seem very sensitive and caring at all. When I first called he tried to sell me 6 jars without hearing me out. He explained that way I can get their greatest discount. Their new improved product may be better and I would not know since only tried their older product. However, their customer service staff seems inattentive to women's beauty needs as they are aggressive sales people. Beware and return during trial period!
JERSEY CITY, NEW JERSEY -- This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number. About a few weeks later I noticed I had been charged for shipping and I now have a package on my doorstep I never wanted.
When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order otherwise I wouldn't have it in my hands. I told them "I don't believe I should have to pay for return shipping since I never even received a confirmation number that I would be receiving anything". The response I was given was "well then do you want to pay the 139.00 instead?" Of course I don't. What type of answer is that? I received the same attitude for the so-called management also.
On 12/11/2010 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. It's now 1/3/2011 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package. And how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place?
Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full-time student - I can't afford this type of ** and neither can any one else in this economy. I have filed a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money. Please don't let this happen to you
JERSEY CITY, NEW JERSEY -- After hearing that a new product was on trial and needing people to try I latched on being that I am nearing the big 50 and wanted something to help with firming my facial skin. What entailed later has been a true nightmare! The call started out as a seemingly easy call, then after giving them my debit card number for the $7.95 shipping I get hung up in this sales spill while trying to get a confirmation number. Never mind that I am in traffic on what should have been an easy order placement. Later after checking my checking account I see that I am now charged a fee of $167.85 and now has caused my account to go in overdraft.
I called the company and began with a very rude person that blew her breath after I explained to her that I do not have an order number and that I have no information to give her; she rudely hung up. I then call back and set on hold for another 45 minutes when a person picks up and then yet again hangs up; I call back and finally get to speak with someone that made up for all this rudeness (somewhat), I now have to wait for the product to arrive since it has been shipped and then call back and sit on the phone for who knows how long and then see what transpires from there.
Given the fact that their website states that there is no refund only company credit, I now wonder what will take place from here on out. Buyer beware of this company; you will be charged and sent whatever they are trying to sell and you will be charged without getting a confirmation number. I had not this amount of money in the bank and now they have charged me.
This company means to get your money no matter what and will then not give it back to you. From what I understand from this phone call is that in 3 months I will be charged again; which means that now I have to go back and cancel my debit card and get another card; which will take 3 weeks to get and man hours of my time wasted that I will not get back.
My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled!
The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered! When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her "Yes, but I didn't call because I had already cancelled and thought it didn't apply to me". "No, you have to call within thirty days AFTER you receive the cream" she said.
I also told her that "If I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my products were just as good if not better and cost half the price". She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying any more Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!
If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.