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Hydroxatone Consumer Reviews - Page 2

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Don't Fall For the "FREE" Trial Offer!
By -

HOBOKEN, NEW JERSEY -- They advertise a 30 day no-risk trial. All you will be billed is $6 or $7 for shipping and handling and if you cancel before the trial period ends, you are under no obligation. Bull! They conveniently sent me not one, but two jars of the product and a statement saying that I would be billed $69.95 for each by a certain date. I called the company and told them I was not interested in an ongoing subscription to their product and would like to cancel. They told me to send back any unused product which I did. Thankfully I sent it with delivery confirmation! Two weeks later I see that I am being billed for $69.95! I called them back which is no easy task.

These people deliberately make it hard for you to contact them and plan to be on hold forever and that means hours! Most people don't have time for that. I did find a better number to call so if you have experienced the same problem call this number ** rather than their customer service number. No one ever answers that one. I was given a claim return and told that I would receive a refund in 48-72 hours. That remains to be seen. If you have problems with them, call or write to the New Jersey Better Business Bureau.

This company's business practices are very dishonest and many people have lost a lot of money with this scam. Even if they have a great product, it would not be worth the trouble they give their customers. Since this charge was to my checking account I am out that money for 3 days and have to hope I don't have any overdrafts due to their trying to get my money after I followed all their instructions and trusted them to live up to their claims of no risk.

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Customer service
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JERSEY CITY, NEW JERSEY -- This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number. About a few weeks later I noticed I had been charged for shipping and I now have a package on my doorstep I never wanted.

When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order otherwise I wouldn't have it in my hands. I told them "I don't believe I should have to pay for return shipping since I never even received a confirmation number that I would be receiving anything". The response I was given was "well then do you want to pay the 139.00 instead?" Of course I don't. What type of answer is that? I received the same attitude for the so-called management also.

On 12/11/2010 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. It's now 1/3/2011 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package. And how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place?

Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full-time student - I can't afford this type of ** and neither can any one else in this economy. I have filed a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money. Please don't let this happen to you

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Wrongfully Charged and Now Run Around
By -

JERSEY CITY, NEW JERSEY -- After hearing that a new product was on trial and needing people to try I latched on being that I am nearing the big 50 and wanted something to help with firming my facial skin. What entailed later has been a true nightmare! The call started out as a seemingly easy call, then after giving them my debit card number for the $7.95 shipping I get hung up in this sales spill while trying to get a confirmation number. Never mind that I am in traffic on what should have been an easy order placement. Later after checking my checking account I see that I am now charged a fee of $167.85 and now has caused my account to go in overdraft.

I called the company and began with a very rude person that blew her breath after I explained to her that I do not have an order number and that I have no information to give her; she rudely hung up. I then call back and set on hold for another 45 minutes when a person picks up and then yet again hangs up; I call back and finally get to speak with someone that made up for all this rudeness (somewhat), I now have to wait for the product to arrive since it has been shipped and then call back and sit on the phone for who knows how long and then see what transpires from there.

Given the fact that their website states that there is no refund only company credit, I now wonder what will take place from here on out. Buyer beware of this company; you will be charged and sent whatever they are trying to sell and you will be charged without getting a confirmation number. I had not this amount of money in the bank and now they have charged me.

This company means to get your money no matter what and will then not give it back to you. From what I understand from this phone call is that in 3 months I will be charged again; which means that now I have to go back and cancel my debit card and get another card; which will take 3 weeks to get and man hours of my time wasted that I will not get back.

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My Experience With Hydroxatone
By -

My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled!

The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered! When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her "Yes, but I didn't call because I had already cancelled and thought it didn't apply to me". "No, you have to call within thirty days AFTER you receive the cream" she said.

I also told her that "If I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my products were just as good if not better and cost half the price". She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying any more Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!

If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.

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Free Trial Is A Total Lie
By -

WARREN, MICHIGAN -- This company is horrible to work with! I heard the free trial offer on Magic FM. I called to get my free trial. I also told the representative I spoke to Paul. That I didn't want to be put on any auto shipment or billing cycle. He told me the product was totally free. I just had to pay for shipping.

I told him I was now under the understanding that after I used the product for the thirty days. If I liked it and decided I wanted to reorder. I would then call them up directly and order myself.

After checking out all the ripoff reports and complaints on this product, I was upset after I ordered. In one hour after ordering, I called to cancel my free trial. I was told it was canceled. I even called the next day to make sure and was told the same thing.

Well, two days later, I got the product. I was upset and decided to open the box and check it out. Nothing impressive except the packaging. It was really greasy and it made me itch after about 30 minutes.

I called them and said I was shipping it back. The representative told me to keep using it and give it a try. I said, "No." I got hung up on. I re-called and then was told if I wanted to cancel, I had to return the product in 7 business days.

So much for free and 30 days. I went to the post office the same day I received the package. I sent it with delivery confirmation. I had to pay to send it back. I don't know why I received it in the first place since I canceled in one hour of ordering. I paid to have it sent back. I was then charged the 140 for the two jars that was supposed to be free.

This company doesn't even let you get to know the product due to the way they handle things. No one wants to be scammed these days and since they can hit your charge card at any time it's worse as you have to fight with them. This company needs to change their ways. They shouldn't be allowed to do this kind of business.

They make it so hard to cancel their product is scary. Makes one wonder just how good it is if they have to use the form of ENTRAPMENT to make you pay for it.

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Hydroxatone - We Do Not Care About the Customer
By -

JERSEY CITY, NEW JERSEY -- I ordered a "trial" of Hydroxatone and was not satisfied. I called the company to return in and sent it off. I then checked my next month's billing and found I was charged for it. Called back and was told I would receive a call from a supervisor. After calling back five times later, NO CALL BACK. I then called in to speak to a supervisor (PAT #**) who informed me it was my fault I wrote the wrong return address, was rude, unprofessional, and continued to tell me it was my fault that I did not return it and I was going to be charged no matter what. I requested to speak to his manager and was told he does not take calls.

I then requested to speak to their corporate office and was told that no one there would talk to me and they do not give the number out. I was so frustrated and could not fathom how I was being talked to. It is ironic when you order the product they are as professional and nice as can be. Return it and they are the victim. Basically, they did refund all my money and informed me that I would be "blacklisted". This was incredible to me.

Pat (the supervisor) laughed at me while I was speaking, spoke over me, and continued to show no empathy as I am human and made a simple error I was trying to correct. I am still in shock on how brutal he was and the power he felt he had to speak to me in the matter in which he did. I would not recommend the product as it did not work for me. Worse, I would never want to deal with them as a company ever again. Distraught in California.

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They Suck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JERSEY CITY, NEW JERSEY -- It does not work. I called to cancel in mid-December and they said they would and yet I keep seeing they are taking money out of my account. I called them today and talked to **. Well he was an **. I told him I canceled in mid-Dec talked to ** and I have charges added on today when I just had them on the 25th. WTF. Lawsuit here for these scammers. Called the bank and they were of little help. Has to go through and then call them back. I said "Just stop paying them". Well we can't. WTF.

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They are a scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JERSEY CITY, OKLAHOMA -- I am going through the same thing. I returned the stuff and cancel as they said. Then not even a month later they took out 69.95 out of my account, then the next day they took out another 69.95. I have been calling and e-mailing them everyday. I don't make a lot of money, live pay check by pay check. Now my account is minus because of this company. Can not pay any bills. Within 2 days they took out $139.99. I will be telling people about this scam. When I can I will be talking to a lawyer. I guess before you take up an offer you need to check out the company. What is the world coming to with all the scams?

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If You Read the Terms
StarStarStarStarEmpty StarBy -
Rating: 4/51

BIDDEFORD, MAINE -- If ANY of you people took the 30 seconds it takes to READ the "terms and conditions" box that YOU HAVE TO check and accept to move on with the order THEN 90% of these complaints would go away!!!!!

You all get mad at HYDROXATONE when you really should be mad at yourself for not understanding what you got yourself into. The terms CLEARLY state that you will be billed for the products if you don't cancel and return within the first 30 days... NOT HYDROXATONES FAULT that you didn't do that. ALSO it states that YOU WILL BE ON AN AUTOSHIP PROGRAM and get product every 2 months UNLESS YOU CANCEL.. It is not anyone at HYdroxatones fault that YOU didn't take the time to read these terms... BUT YOU AGREED to them by checking that box.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- A serious complaint about Hydroxatone... Was calling to pay my credit card bill one day. Somehow I in turn got sales people for Hydroxatone. They fast talked me into accepting a free trial offer of 90-second instant effect wrinkle reducer. I gave my name address & Email. Then they (Hydroxatone Reps) said I would be charged shipping and handling of 3.95. So I said I didn't want the product. They said it was too late the process had already started and that I had to listen to the computer processing the order and that I could not speak while listening.

I thought that sounded somewhat unreal so I listened to the process and at the end I ask the Question, "Would I be charged anything else on my credit card?" They (the Hydroxatone reps) interrupted and said that the process would not work if I continued to ask the computer questions. I said I didn'€™t want the product in the first place. They said again... it was too late, the process is in progress.

So by that time I'm in tears. They said they were sorry but they could not do anything about it. So I received the free sample along with two jars of Hydroxatone cream along with a bill for shipping and handling 6.95 plus the amount it cost to send the unwanted product back. Oh and something about a 100 dollar gift card that I said I didn'€™t want. How can you not stop such a simple process? Something is very fishy at Hydroxatone. Also the free sample was empty - ain't that a kick in the head? Thanks for nothing. You got me this time. Won'€™t happen again.

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Hydroxatone Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 18 ratings and
76 reviews & complaints.
Contact Information:
Hydroxatone
100 Town Square Place, Fl. 6
Jersey City, NJ 07310
1-888-621-4043 (ph)
www.hydroxatone.com
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