JERSEY CITY, NEW JERSEY -- Site: http://www.hydroxatone.com/ - Ordered Product under the terms of a free 30-day trial. Ordered product on day 20 called to refund product. Product did not work like described. They said "OK Here is your RMA Number, Please ensure it is postmarked by Oct 15th 2009"- No problem. Two jars mailed. USPS back with delivery confirmation. Delivered, October 05, 2009, 7:44 am, JERSEY CITY, NJ 07303. Acceptance, October 02, 2009, 2:15 pm, **. They got it back Oct 5th, 2009. Then I got billed: 10/16/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-922-9787 NJ
11 DAYS LATER. 11 DAYS. I called them they said "I don't know why you got billed you should be refunded the amount shortly". When I asked what "shortly" was he was unable to provide a date. The guy got hostile. The conversation shortly thereafter ended. You have been warned. Free Trial means they get to mess up your bank account. You get to spend your time playing phone tag for three weeks trying to get your money back. And you have to cancel your credit card to keep from repeat billing.
Also Note: The package came with TWO cream containers not three. They said it would have three but when it showed up having two I called them. "There was a problem at the shipping bay". I think this was part of the scam too. They are going to spout that "We shipped you three but you only returned two, hence you owe us one. 70 bucks". I have not reached that stage yet. NOTE: I followed the terms and conditions. I called on day 20 to ensure that repeat billing would not occur. I played their game and lost. You have been warned. (Bad Company & Practices)
UPDATE 11/16 - They charged my account yet again after they said they will send back my money. 11/04/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-9229787 NJ **. 10/16/2009 - DBT Purchase - $69.95. Memo: HYDROLYZE * 866-9229787 NJ **
Update after calling them 2009-11-16 @ 3:40 PM - I recorded this conversation as these people are just nuts. They first said "Well we don't see an additional bill for the 69.99". Like I can not read a freaking bank statement. Nice. They then tried "You should not have sent it back because it was due back Oct 20th." Umm. Well why does the delivery confirmation say it was delivered to you on the 5th? "O.. Well. I guess you are right.". They said Yet again they will pay me back now 139.90. They didn't know why but "it is all set now..." Hmm.. Heard this before some place. Don't trust this company.
Final Update (Hopefully) 11/18 - Credit of 139.90 was delivered to my bank account. 11/17/2009 - DBT Return - $139.90. Memo: HYDROLYZE * 866-9229787 NJ **. So if you don't mind 3 to 4 months of headaches, having to cancel your credit card, get the free trial. :-O If you do document and KEEP EVERYTHING! You will need it.
JERSEY CITY, NEW JERSEY -- It does not work. I called to cancel in mid-December and they said they would and yet I keep seeing they are taking money out of my account. I called them today and talked to **. Well he was an **. I told him I canceled in mid-Dec talked to **. and I have charges added on today when I just had them on the 25th. WTF. Lawsuit here for these scammers. Called the bank and they were of little help. Has to go through and then call them back. I said "Just stop paying them". Well we can't. WTF.
NEW JERSEY -- A serious complaint about Hydroxatone... Was calling to pay my credit card bill one day. Somehow I in turn got sales people for Hydroxatone. They fast talked me into accepting a free trial offer of 90-second instant effect wrinkle reducer. I gave my name address & Email. Then they (Hydroxatone Reps) said I would be charged shipping and handling of 3.95. So I said I didn't want the product. They said it was too late the process had already started and that I had to listen to the computer processing the order and that I could not speak while listening.
I thought that sounded somewhat unreal so I listened to the process and at the end I ask the Question "Would I be charged anything else on my credit card?" They (the Hydroxatone reps) interrupted and said that the process would not work if I continued to ask the computer questions. I said "I didn't want the product in the first place" they said again... it was too late the process is in progress.
So by that time I'm in tears. They said they were sorry but they could not do anything about it. So I received the free sample along with two jars of Hydroxatone cream along with a bill for shipping and handling 6.95 plus the amount it cost to send the unwanted product back. Oh and something about a 100 dollar gift card that I said I didn't want. How can you not stop such a simple process? Something is very fishy at Hydroxatone. Also the free sample was empty - ain't that a kick in the head? Thanks for nothing you got me this time. Won't happen again.
JERSEY CITY, NEW JERSEY -- I ordered a 'free 30-day-trial of this cosmetic product - $1.99 and 'if I'm not happy, I just have to send the bottles back'. Already, I'm not happy. My parcel arrived and I had to pay over $25.00 duty on it. I wrote an email to this effect as well as cancelling my 'account'. They insist that I return the bottles, but I gather from other complaints that their charge card keeps being charged $69.95 until they change their credit card number. She was not in the least courteous and it sounded as if she was taking her calls in 'call center'.
I had quite a discussion with the woman who told me that I had to return the shipment at my expense and I gave her a short lesson in economics after first asking what the actual cost of the product was. She informed me that the value of the product was exactly how much I was billed. I then asked if she worked for free - she didn't get the concept but, nevertheless, she got the message.
I have spoken to my credit card company and was told that, I can dispute any charges that show up. This is a nuisance but I'm Scottish and stubborn and we'll see how it turns out. So - again - Buyer Beware! I don't know if I will Win this 'fight' but charges to credit cards which aren't authorized can be disputed.
NEW JERSEY -- I have sent numerous emails to them telling them that their advertising is misrepresentation... Their marketing goes to Australia. However, then they say that they do not send internationally so they have taken my credit card details but won't send to Australia. I have sent 6 emails to them and every time I get a dead letter response... No one at those emails addresses - they cannot be contacted.... I cannot cancel the order... they are unavailable.
They are sending the wrong product, one that I didn't order and I cannot get onto to them to tell them that, along with them not sending this internationally anyway. They have got my money and taken my money Under False Pretences and misappropriation and misrepresentation and misleading advertising.
Hydroxatone was advertised and it stated that you would have to pay only $1.99 postage. They have already taken $69.95 out of my account and are due to take another $69.95 in September and will send it every month which I never asked for. I am an old age pensioner so I cannot afford to pay this money. They have my bank details so I'm afraid that they will continue to take it from my account. They have stated that I can cancel it but I cannot get through to them as I need a number when I am sending the product back and I cannot get it - perhaps you can help me.
JERSEY CITY, NEW JERSEY -- This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number. About a few weeks later I noticed I had been charged for shipping and I now have a package on my doorstep I never wanted.
When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order otherwise I wouldn't have it in my hands. I told them "I don't believe I should have to pay for return shipping since I never even received a confirmation number that I would be receiving anything". The response I was given was "well then do you want to pay the 139.00 instead?" Of course I don't. What type of answer is that? I received the same attitude for the so-called management also.
On 12/11/2010 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. It's now 1/3/2011 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package. And how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place?
Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full-time student - I can't afford this type of ** and neither can any one else in this economy. I have filed a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money. Please don't let this happen to you
I ordered the Instant effect product off the TV because they said it was a study and I could try it for free. While on the phone with them I got sucked in for the Hydroxatone AM/PM, well what they neglected to tell me was they were going to charge my card $217.80. I have tried numerous times to contact someone in customer service to send this back but have been unsuccessful. So as a result of this I had to cancel out the credit card used and get a new one to ensure that they won't charge my card that astronomical fee that I NEVER AGREED TO because was never informed of. So long story short let's see how quick they try to contact me for their $$ or product back!!
JERSEY CITY, NEW JERSEY -- After hearing that a new product was on trial and needing people to try I latched on being that I am nearing the big 50 and wanted something to help with firming my facial skin. What entailed later has been a true nightmare! The call started out as a seemingly easy call, then after giving them my debit card number for the $7.95 shipping I get hung up in this sales spill while trying to get a confirmation number. Never mind that I am in traffic on what should have been an easy order placement. Later after checking my checking account I see that I am now charged a fee of $167.85 and now has caused my account to go in overdraft.
I called the company and began with a very rude person that blew her breath after I explained to her that I do not have an order number and that I have no information to give her; she rudely hung up. I then call back and set on hold for another 45 minutes when a person picks up and then yet again hangs up; I call back and finally get to speak with someone that made up for all this rudeness (somewhat), I now have to wait for the product to arrive since it has been shipped and then call back and sit on the phone for who knows how long and then see what transpires from there.
Given the fact that their website states that there is no refund only company credit, I now wonder what will take place from here on out. Buyer beware of this company; you will be charged and sent whatever they are trying to sell and you will be charged without getting a confirmation number. I had not this amount of money in the bank and now they have charged me.
This company means to get your money no matter what and will then not give it back to you. From what I understand from this phone call is that in 3 months I will be charged again; which means that now I have to go back and cancel my debit card and get another card; which will take 3 weeks to get and man hours of my time wasted that I will not get back.
JERSEY CITY, NEW JERSEY -- Please beware of this scam. You think you are just paying $7.95 for shipping of this anti-eye bag cream to try, but then they automatically keep shipping this junk, that doesn't work, and charging your credit card. My mother fell prey to them, and had to change her credit card number. Many other people have been too. Just go online and see how many people have been scammed. So, obviously their marketing tactics are not the best for the consumer, and designed to confuse and trick their customers. I don't know how they can get away with it. I'm going to try to contact Clark Howard so more people can be warned. And as for the eye bags, I hear you're better off with Preparation H.