Hydroxatone - Page 2

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1.3 out of 5, based on 15 ratings and
72 reviews & complaints.

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Customer service
Posted by on
JERSEY CITY, NEW JERSEY -- This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number. About a few weeks later I noticed I had been charged for shipping and I now have a package on my door step I never wanted. When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order other wise I wouldn't have it in my hands. I told them I don't believe I should have to pay for return shipping sense I never even received a confirmation number that I would be receiving anything. The response I was given was "well then do you want to pay the 139.00 instead", off course I don't what type of answer is that. I received the same attitude for the so called management also.

On 12/11/2010 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. Its now 1/3/2011 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package and how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place.

Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full time student I can't afford this type of bull sh*t and neither can any one else in this economy. I have field a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money.
Please don't let this happen to you
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Alain on 01/04/2011:
Go to http://www.state.nj.us/lps/ca/ocp.htm to report this to the New Jersey Office of Consumer Protection. They'd like to hear about it and I suspect they may be familiar with this company.
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Hydroxatone Company should be Investigated
Posted by on
JERSEY CITY, NEW JERSEY -- Hydroxatone, it's support and it's Management sucks.

I tried this product for 30 days and it didn't work so I returned it, however they will not give me a refund, in the meanwhile they're shipping more products to me and then charged me again for the products. I've called several times a week and I'm not able to speak to anyone, I'm usually on hold for about half an hour at a time, finally, after one week of straight calling, I was able to get someone on the phone after 45 minutes of waiting.

This guy (Jessies) was very rude and dismissive. I told him I was calling about the product being returned for a month and I have not seen any refund. He said yes he saw the return and is that all I'm calling about. He was not able to give me any answers to my questions about the refund and when I asked to speak to a supervisor, he said I couldn't. He kept putting me on hold, I guess to speak to his supervisor.

I'm going to have this company investigated for fraud. It's ridiculous that a person cannot speak to a supervisor if they're not happy with customer service, I've never heard of this before.

DO NOT TRY HYDROXATONE!!! You will be sorry, it's nothing but a scam and a headache to get your money back.
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Skye on 02/05/2010:
**They lay it all out on the first page. They are hiding nothing. If it's supposed to be a free trial offer, and then they ask for a credit card, it's not free and will only cause you grief and aggravation.**

**Anything that requires a credit card, is never free**

The Hydroxatone™ Risk Free Trial Program is Simple:

We'll send you 2 jars of Hydroxatone® AM/PM Rejuvenation Treatment to try Risk for 30 days (a $160 value). If you like your results and want to continue looking younger, you don't have to do anything else. Your credit card will be billed two equal payments $69.95, the first payment 30 day after you receive the shipment and the final 30 days later. To ensure you do not run out of Hydroxatone® and continue getting improved results, you'll receive a new 60-day supply every 2 months as a member of our beauty club. Your credit card will be automatically billed shipping and handling for each new shipment plus $69.95 every 30 days. All NJ residents will be subject to state sales tax.

Remember, you have our 30-day Bottom of the Jar Guarantee with each shipment. If you are not completely satisfied, return the EMPTY containers of Hydroxatone® AM/PM Rejuvenating Cream within 30 days for a full refund of the product cost less the shipping and handling fee. As a member of our beauty program, you are not obligated to continue. No hassles, no commitments. Cancel at any time!!! Please note: The Risk Free is for first time customers only. Please contact customer service should you have any questions, @ 800-672-2259.

Anonymous on 02/05/2010:
I've said it before and I will say it again. A pill will not help you lose weight. It's all about portion control and exercise. Just take a 30 minute walk everyday and give up anything you eat or drink in excess (such as soda). You will see results and it's a healthy way to lose weight
Anonymous on 02/06/2010:
Hydroxatone is an anti wrinkle cream, not a weight loss pill, yaya.
bunnyhead on 02/06/2010:
I think Yaya is thinking about Hydroxycut. The one with the "Dr." who is all ripped and hot looking who swears it is all because of Hydroxycut!!
Anonymous on 02/06/2010:
If people would read the terms they would see very clear that it's an auto ship program. Other than charging back all the charges and getting your credit card re-issued there is not a whole hell of a lot that can be done with these crooks. They are never going to issue a refund or stop shipping their crap to you until they find out they can't get any more money from you.
Babs on 04/30/2013:
I had same experience with Hydroxatone, they claim I did not send the product back, ask for confirmation # etc. I learned to check internet before I order anything. This company should be shut down.
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Company Hydroxatone Is Scam To Rip Consumers Off And Getting Away With It
Posted by on
I just decided to go online and see if anyone had the same problem I did after ordering Hydroxatone (which btw was no better than the moisturizer I already use after years of trials, (ROC btw). The company sent me two bottles, a bottle of toner and a box for a month of vitamins. I paid six ninety-five for shipping, another 3.95 for something else.
After fifteen days I packed up the bottles, called the company and asked the process to cancel and get a refund. The man I spoke with, Rubin, told me there was no refund I hadn't paid anything, just shipping. He said to return containers in boxes (which I kept which is important only so they can't throw you into a loophole "you didn't return the box." blah blah blah..
I asked if I should return the toner and vitamins he assured me this was a gift to keep, just return used or un-used containers by the 18 of that month. I went to the post office the next day, the 7th, wrote the confirmation return number on both container boxes, the box and the shipping label.
Last week, three months nearly since returning, maybe only two, I received a bill for 139.95 which was late and I would be sent to collections. For me, this was hysterical as my credit is in pathetically sad shape so it's not exactly a threat to me. However, on principle alone I completely snapped. (this was at least the fourth company that charged my ATM card for either ordered or non ordered products, only one ordered actually.. the Hydroxatone and I did get my money back from the other charges to my account as my bank is really good about that). It was bad timing on their part.

I refuse, REFUSE to be taken advantage of or threatened, if there will be threatening it will be from me for something that is just completely wrong... such as this. The first thing I did was cancel my ATM and had a new one sent out so should they try and bill me, which in the letter they sent, it said they did try. "we tried but your account was cancelled". I would have freaked out and burnt down the building if they had. Feeling better at knowing I had beat them at their own game, I then did what I do best.. wrote to them (please do not take this as any sample of my writing talent or style that would not be fair, plus I don't like re-reading what I write or editing and I type fast so often there are often many mistakes, sorry but I don't care, I have enough editing to do in my own life.

I emailed them and called. A day or so after my email to them they wrote me back.. (as I finally hung up when I called from being on hold (for three days.) in my email I told them...
I told them that there would be no way I would allow the charge, and if they wrote me again I would sue them for harassment. I informed them I had all my notes of when I ordered, received, called, sent back, shipping slip, ev er eeee thinnnnggg guh! That what they were doing was basically extortion and when I got done with them they would be bankrupt. I was quite annoyed to say the least, I'm not a nutcase I just wasn't going to go through this sh#$ again. I also let them know I was a writer and would have an article in the Press Telegram and LA Times the next day, they'd messed with the wrong freak of nature.

Their email told me that they would wave the charges this time.. this time! what is that? Oh yes, like I'm going to order your product again, I think not, idiots. They said they received my product on the 20th when it was due on the 18th (I had a slip proving it had been received on the 10th) but, under the circumstances me being such a good customer and all, they'd close my account, how kind of them.

If you have ordered this product and want to keep from being billed? Keep all your info, but you are going to get charged I'm afraid any way. Best thing to do? Not order.
ROC, one of God knows how many moisturizers, has the same ingredients only I think 1.5 ml or whatever it is, less. And is 21.99 for a bottle that lasts me two months easily.

HYDROXATONE is ripping people off and getting away with it. Avoid them at all costs I advise. May you feel young and beautiful all your life, and may you be safe from predators such as these. (oh I noticed they also changed the color of their product from green to blue, and their email from Hydroxatone.com to something cheesy like stayyoung. biteme.
Peace and Love
God Bless
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Anonymous on 01/03/2010:
No offense, but a product that promises everything this one does HAS to be a bunch of hooey. I love the ads, man. You can slide the mouse over an old crone and she becomes a Barbie. I'm not at all surprised they want to keep your money. Good luck.
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Hydroxatone - Free Free Trial - SCAM
Posted by on
JERSEY CITY, NEW JERSEY -- Site: http://www.hydroxatone.com/

Ordered Product under the terms of a free 30 day trial. Ordered product on day 20 called to refund product. Product did not work like described. They said "OK Here is your RMA Number, Please ensure it is postmarked by Oct 15th 2009" No problem two jars mailed USPS back with delivery conformation.

Delivered, October 05, 2009, 7:44 am, JERSEY CITY, NJ 07303
Acceptance, October 02, 2009, 2:15 pm, ****CUT***

They got it back Oct 5th, 2009.

Then I got billed:

10/16/2009 DBT Purchase $69.95 Memo: HYDROLYZE * 866-922-9787 NJ

11 DAYS LATER. 11 DAYS. I called them they said "I don't know why you got billed you should be refunded the amount shortly" When I asked what shortly was he was unable to provide a date. The guy got hostile. The conversation shortly thereafter ended.

You have been warned. Free Trial means they get to mess up your bank account. You get to spend your time playing phone tag for three weeks trying to get your money back. And you have to cancel your credit card to keep from repeat billing.

Also Note: The package came with TWO cream containers not three. They said it would have three but when it showed up having to I called them. "There was a problem at the shipping bay". I think this was part of the scam too. They are going to spout that we shipped you three but you only returned two, hence you owe us one. 70 bucks. I have not reached that stage yet.

NOTE: I followed the terms and conditions. I called on day 20 to ensure that repeat billing would not occur. I played their game and lost.

You have been warned. (Bad Company & Practices)

###UPDATE 11/16 -- They charged my account yet again after they said they will send back my money.
11/04/2009 DBT Purchase $69.95
Memo: HYDROLYZE * 866-9229787 NJ 1893

10/16/2009 DBT Purchase $69.95
Memo: HYDROLYZE * 866-9229787 NJ 1893

## Update after calling them 2009-11-16 @ 3:40 PM
I recorded this conversation as these people are just nutz. They first said "Well we don't see an additional bill for the 69.99". Like I can not read a freaking bank statement. Nice.

They then tried "You should not have sent it back because it was due back Oct 20th." Umm. Well why does the delivery conformation say it was delivered to you on the 5th? "O.. Well. I guess you are right.".

They said Yet again they will pay me back now 139.90. They didn't know why but "it is all set now..." Hmm.. Herd this before some place.


Don't trust this company.

## Final Update (Hopefully)11/18
Credit of 139.90 was delivered to my bank account.

11/17/2009 DBT Return $139.90
Memo: HYDROLYZE * 866-9229787 NJ 1893

So if you don't mind 3 to 4 months of headaches, having to cancel your credit card, get the free trial. :-O If you do document and KEEP EVERYTHING! You will need it.

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Anonymous on 10/19/2009:
If you gave them your bank account information what made you think everything would be free? If it was really free you wouldn't have to give them any payment information. You got taken!
Anonymous on 10/19/2009:
Robert-Robert-Robert! *rolls eyes*
Rob2009 on 10/20/2009:
I gave them my Credit Card Info. They charged 15 bucks for shipping and handling. But now it is a wait and see. It is sad to see companies sink to such poor methods to scam users. Thanks for your replies..
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Free Trail Is A Total Lie
Posted by on
WARREN, MICHIGAN -- This company is horrible to work with! I heard the free trial offer on Magic fm. I called to get my free trail. I also told the representative I spoke to Paul. That I didn't want to be put on any auto shipment or billing cycle. He told me the product was totally free. I just had to pay for shipping. I told him I was now under the understanding that after I used the product for the thirty days. If I liked it and decided I wanted to reorder. I would then call them up directly and order myself.

After checking out all the rip off reports and complaints on this product. I was upset after I ordered. In one hour after ordering I called to cancel my free trial. I was told it was canceled. I even called the next day to make sure and was told the same thing. Well, two days later I got the product. I was upset and decided to open the box and check it out. Nothing impressive except the packaging. It was really greasy and it made me itch after about 30 minutes. I called them and said I was shipping it back. The representative told me to keep using it and give it a try. I said no. I got hung up on. I recalled and then was told if I wanted to cancel I had to return the product in 7 business days.

So much for free and 30 days. I went to the post office the same day I received the package. I sent it with delivery confirmation. I had to pay to send it back. I don't know why I received it in the first place since I canceled in one hour of ordering. I paid to have it sent back. I was then charged the 140 for the two jars that was supposed to be free. This company doesn't even let you get to know the product due to the way they handle things. No one wants to be scammed these days and since they can hit your charge card at any time its worse as you have to fight with them. This company needs to change there ways. They shouldn't be allowed to do this kind of business.

They make it so hard to cancel their product is scary. Makes one wonder just how good it is if they have to use the form of ENTRAPMENT to make you pay for it.
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old fart on 10/31/2008:
I assume that this is some sort of skin care product...?
old fart on 10/31/2008:
The best skin care product is soap, water and a good diet...
dan gordon on 10/31/2008:
I had the same experience. I did use the delivery confirmation and they credited the whole order. They were pretty specific that they were going to auto ship more unless I returned it within the first 30 days. They may be confusing but they did credit my acct once I could show them the product was returned within their time limits.
Anonymous on 10/31/2008:
God, yet another person who thinks a skin product will take them from 60 to 25. Ain't going to happen.

Google Paula Begoun and get an education. The woman has been in the industry for decades.
old fart on 10/31/2008:
If I thought I could go from 68 to 28, I'd order a ton of it and dive in head first...
Anonymous on 10/31/2008:
Yeah, me, too, Fartie. There is no such thing as a wrinkle cream, just really good moisturizers. The small print in any of these ads says the customer is signing up for more than a free sample that costs shipping. This alone should scream FRAUD...apparently, it doesn't. :)
shadaeisback on 01/14/2009:
hmm been there done that
DigitalCommando on 01/14/2009:
Use a pre-paid debit card for these new unknown companies. Only put the initial amount required for the first transaction. Cut the card up if the company turns out to be a fraud. You can't be billed again.
Ponie on 01/14/2009:
DC, thanks for your suggestion. I've sometimes been tempted by these TV 'too good to be true' offers, but no way, no how are these what may be scumbuckets getting a CC or bank account number out of me. If it can't be paid by a check, I ignore it no matter how fantastic it sounds. In time, except for items shipped on some sort of regular basis such as what the poster is complaining about, these items find their way to a local drug store.
smarten up on 02/18/2009:
its a risk free trial. try it out for the cost of shipping if u like it buy it and if you don't send it back. they had to read you a verbatim confirmation. maybe you just didn't listen
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Bad product & RUDE customer service
Posted by on
MEMPHIS, TENNESSEE -- I ordered a free trial of the Hydroderm lip enhancer to try. I had previously ordered trials of the firming lotion and wrinkle serum that were offered. Although I was pleased with those products I didn't reorder and canceled any future shipments. This was only due to the price and the timing for me financially. Considering the confidence I had in the product I didn't really hesitate to try the lip enhancer. My fault for unconsciously thinking it was all the same company. Considering that it was an email offer I had received as if it were all the same. Anyway, this particular product was horrible. It turned my face RED 1-2 inches past my lips and stayed that way for several hours! I have never had any type of reaction to a skin care or beauty product. I, by all means, don't have sensitive skin. I let a few of my friends try it and they too had the same results.

Needless to say they won't be ordering a trial! I canceled my trial and any further orders just as I had done with the other products. I was still billed twice, once for my order (the canceled one) and the other for the "unused" tube. I called customer service to inquire, which is where my little trip to Hydroderm Hell began and ended. For starters, I simply ask about the charges. I wasn't upset at all at this point. The @%#$^ representing customer service immediately had an attitude and talked to me like I was some ignorant child. "Did you not read all the fine print?", "it was all there for you in black and white!", "and your wondering why you were charged?!", all this right after asking about the charges. Livid doesn't even begin to describe it! I totally understood what she was saying and was OK with it, had she said it differently. I asked to speak to a supervisor mainly in hope of better phone manners. Her reply was "do you really think that if you talk to someone else you going to get your way?" AAAAHHHHH!! I'm a pleasant and non-violent person BUT if I could have reached through that phone.........???!!! I got the supervisor with better phone manners and received the credit for the order made after my cancellation but not on the charge for the "unused" product. It didn't make sense that you would have to return one "unused" and not the others. I was even mistakenly charged for the firming lotion but received refund with no trouble at all. It's unfortunate that one @$%#$%# can put such an awful stigma on a whole line of products. I'm aware now that there are many different companies that market and handle these products but the Hydroderm company in Culver City CA on Higuera St and Playa CT just for rudeness and degrading the rest of the company, should be shut down. The %@%$^ I encountered doesn't need any contact with the general public whatsoever.

In finishing with my little tirade, I have never in my life been so put out with a product. I see now that there are others who share my grief and I only hope that people such as her don't negatively effect a company that at one time I had planned on using again despite the price.
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Anonymous on 12/22/2005:
Why would you have a few friends try the cream after your experience? Either your friends aren't to bright or you're not a good one.
Ponie on 12/23/2005:
'1-2 inches' past your lips? Might this be a slight exaggeration? Just how big is your face? Put 2 inches on either side of your mouth and doesn't that reach up to the ears? It does on my face. If you had a problem with the product, piling on doesn't help!
Mad Eye Moody on 12/23/2005:
Ponie...someone must have lied to you about how long two inches is.
tammyrr on 03/25/2006:
People, cut this person some slack.
to the original poster. You should report Hydroderm to the BBB. I had a similar experience with them and when they refused to refund my money, I reported them to the BBB and received a full refund!
Make a Difference on 08/26/2006:
THANK YOU for saving me from trying the FREE (ha) trial crap! Don't give the losers who posted sarcastic feedback here a second of your time. They post aggressive crap EVERYwhere on this site!

You're doing people a favor with your review!
Again, thank you!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They Suck
Posted by on
Rating: 1/51
JERSEY CITY, NEW JERSEY -- It does not work. I called to cancel in mid December and they said they would. and yet I keep seeing they are taking money out of my account. I called them today and talked to Tim. Well he was an ass. I told him I canceled in mid Dec talked to Anvy 116. and I have charges added on today when I just had them on the 25th. WTF Lawsuit here for these scammers. Called the bank and they were of little help. Has to go through and then call them back. I said just stop paying them. Well we can't. WTF
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trmn8r on 01/25/2013:
What did the Hydroxytone rep tell you about the fact that they billed you apparently two more times?

I can understand that the Dec payment was removed, because this kind of transaction can't generally be cancelled for some amount of time (perhaps 2 weeks) before the scheduled date.

However, the Jan payment shouldn't have happened. Other than being an "a ", what did Time actually say?
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StarStarStarStarEmpty Star
If You Read the Terms
Posted by on
Rating: 4/51
BIDDEFORD, MAINE -- If ANY of you people took the 30 seconds it takes to READ the "terms and conditions" box that YOU HAVE TO check and accept to move on with the order THEN 90% of these complaints would go away!!!!!

You all get mad at HYDROXATONE when you really should be mad at yourself for not understanding what you got yourself into. The terms CLEARLY state that you will be billed for the products if you don't cancel and return within the first 30 days... NOT HYDROXATONES FAULT that you didn't do that. ALSO it states that YOU WILL BE ON AN AUTOSHIP PROGRAM and get product every 2 months UNLESS YOU CANCEL.. It is not anyone at HYdroxatones fault that YOU didn't take the time to read these terms... BUT YOU AGREED to them by checking that box.
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ticia232 on 11/12/2012:
To put it a different way if you have to put in your credit card number for a "free" sample it is NOT free, so look at the terms and conditions before you click the okay button.

I get a lot of free samples and magazines but if I see a CC number needed I click off of the site, because NOTHING FREE requires a CC.
Alain on 11/12/2012:
The best idea is to avoid purchasing the product. You can find similar beauty creams at your local drug store that work just as well or better for a fraction of what this stuff costs.
madconsumer on 11/12/2012:
very helpful review, and voted as such!
Anonymous on 11/29/2012:
Hhm, I did take the 30 seconds and I did return and cancel. However, I was still charged an additional 4 times. Maybe Hydroxatone needs to take the 30 seconds to credit the returns and cancel accounts?
Nicole on 01/06/2013:
It's not a FREE trial...its advertised as RISK FREE..meaning there is no risk to try the product for the first 30 days..
Christina on 03/21/2014:
Signed up used product and read that it was auto order, but cancelled the auto as soon as I received the shipment. I would have returned within the 30 days what I didn't use but this product works!!!! I saved my second jar for my summer vacation and again I noticed visible difference in lines and wrinkles within 2 weeks. Now I am ordering again, but from other source because it's cheaper.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
NEW JERSEY -- A serious complaint about Hydroxatone...Was calling to pay my credit card bill one day. Somehow I in turn got sales people for Hydroxatone. They fast talked me into accepting a free trial offer of 90 second instanteffect wrinkle reducer. I gave my name address & Email. Then they (Hydroxatone Reps) said I would be charged shipping and handling of 3.95. So I said I didn't want the product. They said it was to late the process had already started and, that I had to listen to the computer processing the order and that I could not speak while listening. I thought that sounded somewhat unreal so, I listened to the process and at the end I ask the Question would I be charged anything else on my credit card. They (the Hydroxatone reps) interrupted and said that the process would not work if I continued to ask the computer questions. I said I didn’t want the product in the first place they said again... it was to late the process is in progress. So by that time I’m in tears. They said they were sorry but they could not do anything about it. So I received the free sample along with two jars of Hydroxatone cream. Along with A bill for shipping and handling 6.95 plus the amount it cost to send the unwanted product back. Owe and something about a100dollar gift card that I said I didn’t want. How can you not stop such a simple process something is very fishy at Hydroxatone. Also the free sample was empty aint that a kick in the head. Thanks for nothing you got me this time. Won’t happen again..........
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melissa253 on 09/05/2012:
Sorry to tell you this but you are now in the "Auto Ship" program and you will receive a bottle every month for around $99.00 per month. That is why the "free" bottle only cost $3.95 for S&H. They now have your Credit Card information. Good luck canceling.
Amy on 09/05/2012:
Were you calling your credit card company to pay your bill? If so how did you manage to get the Hydroxytone people? Very weird. Why would you give them your credit card number for a product you didn't want? Need more details to really understand how you managed to end up in this situation.
Skye on 09/05/2012:
If it was truly free, they would not be asking for your credit card information. Cancel with them, and then cancel your credit card, because as Melissa says, it's "Auto Ship" and they will continue to charge your credit card FOREVER.
melissa253 on 09/05/2012:
They ask for the CC # so you can pay for the S&H. That is how they get your number to bill you once a month. They do not accept cash or money order.
melissa253 on 09/05/2012:
I cannot stress enough that people need to be wary of "try it for free, just pay S&H" offers because when you call they only accept credit cards so that they have your CC# and they will bill you once a month because if the offer is 'try it for free and cancel after 14 days", the 14 days start as soon as you order NOT when you get the product, so by the time you get it and decide that you really don't want it. It's too late to cancel.
Sally on 09/05/2012:
This is when pre-paids come in handy. They can only get what's on the card at the time and they can't keep charging it if you don't reload it.
melissa253 on 09/06/2012:
Pre-paid cards. What a good idea.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Misleading "Gotcha" Company
Posted by on
Rating: 1/51
JERSEY CITY, NEW JERSEY -- I ordered a 'free 30-day-trial of this cosmetic product - $1.99 and 'if I'm not happy, I just have to send the bottles back'. Already, I'm not happy. My parcel arrived and I had to pay over $25.00 duty on it.

I wrote an email to this effect as well as cancelling my 'account' They insist that I return the bottles, but I gather from other complaints that their charge card keeps being charged $69.95 until they change their credit card number. She was not in the least courteous and it sounded as if she was taking her calls in 'call center' I had quite a discussion with the woman who told me that I had to return the shipment at my expense and I gave her a short lesson in economics after first asking what the actual cost of the product was.

She informed me that the value of the product was exactly how much I was billed. I then asked if she worked for free - she didn't get the concept but, nevertheless, she got the message. I have spoken to my credit card company and was told that, I can dispute any charges that show up. This is a nuisance but I'm Scottish and stubborn and we'll see how it turns out.

So - again - Buyer Beware! I don't know if I will Win this 'fight' but charges to credit cards which aren't authorized can be disputed.
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FoDaddy19 on 08/02/2012:
I duty is a function of your tax-happy government. That's not Hydroxatone's doing. But yes, most of these mail order outfits work on subscription basis. They'll send you the item for whatever it is they advertise it for, but at that time you are automatically added to a subscription service where they continue to send the product usually on a monthly basis and they charge you the "regular" price. The "regular" price is always significantly higher than what they advertise the product for. And to stop them from sending you more product and charging you for it you have to call them and tell them to stop. This is usually disclosed in the small print during the ads. It's common practice for a number of mail-order products in the U.S.
BlogShag on 09/14/2012:
Duty fees are tariffs imposed on the product from your government. Hydroxatone has nothing to do with that. It says right there on their terms that you have to return the product within 30 days if you are not happy. Be a smart consumer. I called my credit card company and notified them Hydroxatone is not authorized to make any charges.

Their product doesn't work, It's glorified sunscreen lotion. and it's way overpriced. It also feels incredibly oily, heavy and greasy. For $70 an oz, I expect much better quality.

Aveda and Nu Skin work far better.
lilybeth on 09/25/2012:
It is pure scam. They knew that people will always be curious if it works or not. woo unto us women if we are not careful they prey on our vulnerability. Electronic ad wrinkle eraser is coomon in this high technmo world. never buy into them They are using photo imaging and theya re very good at making wrinkles disappear through airbrush system. Good Luck. Yes change your card number. Scammers abound from beauty to losing weigh to what not.Easy money so they think.
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