My complaint is Not about the effectiveness of Hydroxatone. My complaint is the confusing and complicated supposed "free trial offer." When I called to order I was given an 800 number if I chose to cancel any future orders. I called that number the following day, talked to a person who told me it had been cancelled. Then when I received the product in the mail the paperwork said I had 30 days to cancel. Since I had already cancelled I didn't bother to call again. I received my credit call bill over thirty days after I received the product and I had been charged for the Hydroxatone! I then read the invoice and saw the 30 day cancellation policy but I knew that I had already cancelled!
The information I got when I called to get the product was that I could cancel "anytime", which I did, the following day after I ordered! When I got my credit card bill, I called the company and got the total run around. I told the representative that I had cancelled, but she kept asking me if I had read the invoice that came with the cream. I told her "Yes, but I didn't call because I had already cancelled and thought it didn't apply to me". "No, you have to call within thirty days AFTER you receive the cream" she said.
I also told her that "If I'd realized I was going to be charged I wouldn't have bought the Hydroxatone in the first place because I thought my products were just as good if not better and cost half the price". She said I had to use the Hydroxatone at least 8 months to get results for comparison!! She refused to understand what I was telling her and refused to credit my charge card. She offered me a store credit. I told her I would not be buying any more Hydroxatone, not because the product wasn't any good, but that the shipping policy and free trial scam was grossly misrepresented!
If I had liked the cream I would have reordered on my own, and that is exactly what I told the first person that I talked to when I asked her to cancel any future orders. I will NOT be ordering Hydroxatone in the future simply because of this "free trial" scam. Too bad because the face cream seems to be a good product.
WARREN, MICHIGAN -- This company is horrible to work with! I heard the free trial offer on Magic FM. I called to get my free trial. I also told the representative I spoke to Paul. That I didn't want to be put on any auto shipment or billing cycle. He told me the product was totally free. I just had to pay for shipping.
I told him I was now under the understanding that after I used the product for the thirty days. If I liked it and decided I wanted to reorder. I would then call them up directly and order myself.
After checking out all the ripoff reports and complaints on this product, I was upset after I ordered. In one hour after ordering, I called to cancel my free trial. I was told it was canceled. I even called the next day to make sure and was told the same thing.
Well, two days later, I got the product. I was upset and decided to open the box and check it out. Nothing impressive except the packaging. It was really greasy and it made me itch after about 30 minutes.
I called them and said I was shipping it back. The representative told me to keep using it and give it a try. I said, "No." I got hung up on. I re-called and then was told if I wanted to cancel, I had to return the product in 7 business days.
So much for free and 30 days. I went to the post office the same day I received the package. I sent it with delivery confirmation. I had to pay to send it back. I don't know why I received it in the first place since I canceled in one hour of ordering. I paid to have it sent back. I was then charged the 140 for the two jars that was supposed to be free.
This company doesn't even let you get to know the product due to the way they handle things. No one wants to be scammed these days and since they can hit your charge card at any time it's worse as you have to fight with them. This company needs to change their ways. They shouldn't be allowed to do this kind of business.
They make it so hard to cancel their product is scary. Makes one wonder just how good it is if they have to use the form of ENTRAPMENT to make you pay for it.
JERSEY CITY, NEW JERSEY -- I ordered a "trial" of Hydroxatone and was not satisfied. I called the company to return in and sent it off. I then checked my next month's billing and found I was charged for it. Called back and was told I would receive a call from a supervisor. After calling back five times later, NO CALL BACK. I then called in to speak to a supervisor (PAT #**) who informed me it was my fault I wrote the wrong return address, was rude, unprofessional, and continued to tell me it was my fault that I did not return it and I was going to be charged no matter what. I requested to speak to his manager and was told he does not take calls.
I then requested to speak to their corporate office and was told that no one there would talk to me and they do not give the number out. I was so frustrated and could not fathom how I was being talked to. It is ironic when you order the product they are as professional and nice as can be. Return it and they are the victim. Basically, they did refund all my money and informed me that I would be "blacklisted". This was incredible to me.
Pat (the supervisor) laughed at me while I was speaking, spoke over me, and continued to show no empathy as I am human and made a simple error I was trying to correct. I am still in shock on how brutal he was and the power he felt he had to speak to me in the matter in which he did. I would not recommend the product as it did not work for me. Worse, I would never want to deal with them as a company ever again. Distraught in California.
SACRAMENTO -- I saw an ad for 30-day risk free trial of Hydroxatone anti-aging cream and decided to order it. The person I spoke to said they were also offering a free travel publication that included coupons and bargains, so I told them to send it. I was told I would be only be charged for shipping and handling. (I was naive enough to think I would receive a small amount of the cream to use for 30 days and could make a full order if I liked it.)
I received 2 large jars of the cream. An insert explained that I needed to return the jars within 30 days or I would be automatically billed $69.95 for the cream. I knew I didn't want to pay this amount for ANY anti-aging cream, so I immediately called the company on 6/24/08 and cancelled my account. Fortunately, I read several complaints online about this company's tendency to continue billing customers and claim that they didn't receive the returned jars. So, I paid extra to get a "Delivery Confirmation" receipt from the post office. I sent the jars on 6/28/08 and confirmed through the post office that they received the jars on 6/30/08.
Well, you guessed it, a charge for the cream was billed to my account on 7/28/08 which I am now disputing. In addition, 2 publications, "Easy Saver" and "American Leisure" appeared on my account with bills for $16.95 each. When I called to ask who they were, the person told me I signed up to receive the magazines (which I never received) when I ordered the free trial of Hydroxatone cream. Fortunately, she refunded the charges. This is such a scam! Don't fall for it.
JERSEY CITY, NEW JERSEY -- It does not work. I called to cancel in mid-December and they said they would and yet I keep seeing they are taking money out of my account. I called them today and talked to **. Well he was an **. I told him I canceled in mid-Dec talked to ** and I have charges added on today when I just had them on the 25th. WTF. Lawsuit here for these scammers. Called the bank and they were of little help. Has to go through and then call them back. I said "Just stop paying them". Well we can't. WTF.
JERSEY CITY, OKLAHOMA -- I am going through the same thing. I returned the stuff and cancel as they said. Then not even a month later they took out 69.95 out of my account, then the next day they took out another 69.95. I have been calling and e-mailing them everyday. I don't make a lot of money, live pay check by pay check. Now my account is minus because of this company. Can not pay any bills. Within 2 days they took out $139.99. I will be telling people about this scam. When I can I will be talking to a lawyer. I guess before you take up an offer you need to check out the company. What is the world coming to with all the scams?
NEW JERSEY -- A serious complaint about Hydroxatone... Was calling to pay my credit card bill one day. Somehow I in turn got sales people for Hydroxatone. They fast talked me into accepting a free trial offer of 90-second instant effect wrinkle reducer. I gave my name address & Email. Then they (Hydroxatone Reps) said I would be charged shipping and handling of 3.95. So I said I didn't want the product. They said it was too late the process had already started and that I had to listen to the computer processing the order and that I could not speak while listening.
I thought that sounded somewhat unreal so I listened to the process and at the end I ask the Question, "Would I be charged anything else on my credit card?" They (the Hydroxatone reps) interrupted and said that the process would not work if I continued to ask the computer questions. I said I didn't want the product in the first place. They said again... it was too late, the process is in progress.
So by that time I'm in tears. They said they were sorry but they could not do anything about it. So I received the free sample along with two jars of Hydroxatone cream along with a bill for shipping and handling 6.95 plus the amount it cost to send the unwanted product back. Oh and something about a 100 dollar gift card that I said I didn't want. How can you not stop such a simple process? Something is very fishy at Hydroxatone. Also the free sample was empty - ain't that a kick in the head? Thanks for nothing. You got me this time. Won't happen again.
JERSEY CITY, NEW JERSEY -- I ordered a 'free 30-day-trial of this cosmetic product - $1.99 and 'if I'm not happy, I just have to send the bottles back'. Already, I'm not happy. My parcel arrived and I had to pay over $25.00 duty on it. I wrote an email to this effect as well as cancelling my 'account'. They insist that I return the bottles, but I gather from other complaints that their charge card keeps being charged $69.95 until they change their credit card number. She was not in the least courteous and it sounded as if she was taking her calls in 'call center'.
I had quite a discussion with the woman who told me that I had to return the shipment at my expense and I gave her a short lesson in economics after first asking what the actual cost of the product was. She informed me that the value of the product was exactly how much I was billed. I then asked if she worked for free - she didn't get the concept but, nevertheless, she got the message.
I have spoken to my credit card company and was told that, I can dispute any charges that show up. This is a nuisance but I'm Scottish and stubborn and we'll see how it turns out. So - again - Buyer Beware! I don't know if I will Win this 'fight' but charges to credit cards which aren't authorized can be disputed.
NEW JERSEY -- I have sent numerous emails to them telling them that their advertising is misrepresentation... Their marketing goes to Australia. However, then they say that they do not send internationally so they have taken my credit card details but won't send to Australia. I have sent 6 emails to them and every time I get a dead letter response... No one at those emails addresses - they cannot be contacted. I cannot cancel the order... they are unavailable.
They are sending the wrong product, one that I didn't order and I cannot get onto to them to tell them that, along with them not sending this internationally anyway. They have got my money and taken my money Under False Pretences and misappropriation and misrepresentation and misleading advertising.
JERSEY CITY, ILLINOIS -- After I received the product I tried it and it broke my face out the next day. I then emailed the company and called them to let them know I could not use the product anymore and to stop sending me products. They did not listen and still sent me product today which I am sending a total of four back. But they continue to charge my credit card and refuse to refund any money back to my credit card. How can this company get away with stealing people's money and charging their credit cards for a product they cannot use and do not want? Someone needs to stop them now!