ICICI bank

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Apalling Service and poor process
Posted by on
DALLAS, TEXAS -- My story here is about an NRE account opening process from US with ICICI

I came across this site in my search for some straight answers. I have to tell you that I am extremely frustrated ... enough to call it quits on my attempt to get anything done with these folks. Below is my issue with approx. timeline

Feb 1: Application for NRE Savings account sent to US PO Box

Feb 23: Received e-mail indicating that account was in operation
Feb 23: Realized that I had provided a PO Box address in US that could cause issues with courier
Feb 23: Sent out a change of address form providing an alternate address in US with all necessary support documents as required for address change.

Feb 24: Received delivery of Debit card and cheque book in spite of PO Box delivery address ... Apparently DHL will call the phone number of the receiver.

NOTE: THANK YOU DHL! Great Service!!

Feb 27: ICICI received my change of address per FedEx courier tracking info.

NOTE: Never received a single piece of email from ICICI indicating that they had received my request and would update the address.

Feb 28: Still no sign of Net banking and Debit card pin information. The assumption on my part is that since I received the cheque book I should probably get the other stuff as it would come via DHL.
Feb 28: Called ICICI at Toll Free US number and they have no information available ... not even about package ever being sent. In fact, the Service rep told me that I needed to send a separate app for Net Banking.

Mar 01: I continue to have no email from ICICI indicating an issue.

Mar 02: Called ICICI and they can see that a package was in fact sent on Feb 25. Got a tracking number on courier. Apparently
they used ICCWorld.

Mar 02: Tried tracking package on courier site but site provides no status info. Called courier to see what happenened to package and why I could not track it ... courier service indicated that the packages from ICICI are special and no tracking info is available on them. They told me that they would call in 48 hrs. with some info.

Mar 05: No call from courier

Mar 05: Called ICICI to see what happened to courier. They have no info available but asked me to wait a day. Asked ICICI whether my change of address had been entered in the system. They indicated NO.

NOTE: ICICI seems unconcerned that I have not received my packet with important personal information. So much for a sense of security. Moreover, no one in ICICI seems to know the value of informing customers when they send stuff out or when the stuff is not delivered or whatever the case might be.

Mar 06: Called ICICI to ask about courier and change of address. No information on former but they think that ICCWorld might have returned
the packet to Mumbai because of their inability to deliver to PO Box address.
Mar 06: They opened an SR# on the change of address request. Told me that I would receive info from them in 48 hrs.

NOTE: The operative word on the courier is "Think" not "know" and they still seem unconcerned.

Mar 08: No call or status email from ICICI.

Mar 08: Called ICICI number in US. They are telling me that in order to accept my change of address in US I need to have a permananet address in India. They claim that RBI requires that I have a permanent address in India to
accept a change of address.

NOTE:There is NO such RBI rule for regular accounts though there is when it comes to Home Loans. Moreover, ICICI application for NRI accounts clearly states that Address info in India is not Mandatory for NRIs. Address Change Request form has no request for this info. But I cannot talk the guy on the other end of the phone through this discrepancy.

My problems:
1. No account or issue status ever received via email
2. Use of poor courier service which cannot provide tracking information or status of delivery
3. No follow-up or follow-through on important things such as documents sent esp. Net banking ID/pass and Debit card PIN
4. No followup on a priority SR opened to understand why request for change of address has not been initiated
5. ICICI application clearly states that NRI does not need address in India (not mandatory it states). Is the application incorrect? No one can tell me...
6. ICICI change of address application never requested India address information. So is the application incorrect?
7. ICICI service desk in the USA VERY UNHELPFUL asking me to send another courier with India address information before a change of address can be initiated and any banking activity can be achieved by me on this end. Claims that it is an RBI requirement though cannot provide me a reference for this quoted rule.

My current situation:

No Net Banking Info
No Debit card PIN
No foreseeable resolution to address change as I cannot fulfill request for permanent address in India
No foreseeable access to account via Net Banking services.
Very scary view of future dealings with ICICI in cases where problem resolution is needed from intelligent phone representatives

At this point, I have an account which I have no view into and no understandable reason why this is the case. My current options seem to be

Having barely informed and burger flippers for service desk representative/manager who
kept saying the same thing "Sir it is an RBI requirement" hardly helps a customer. I asked him to provide me further details on this requirement and he would/could not. He could not explain why the application form clearly
states that the address requirement is not mandatory for NRI. He could not explain why I was not receiving direct communication from ICICI on my issues.

The saga continues ...
Posted by on
BOMBAY -- I issued at check of 740,000 INR for my sister's wedding and there was enough balance in account. But ICICI failed to honor the check and levied me 448 INR for check return charges. Even after following up matter for over a week they failed to respond on this issue, for which there was no reason. Their call centre located in some poor locality in Bangalore responded to me saying there is no reason that check would bounce, since there was enough balance on day concerned. He (One mr. Rohit, supervisor at call centre) said he would get back to me within 24 hours, but so far there is no response.

On the day of WEDDING of my sister I had to frantically arrange money to save my prestige and function.
ICICI is no trustworthy and the people work there are nothing less than illiterate morons.
Even after talking to their HEAD who is located in Dubai Mr. Nimesh Shah and Amarjeet Singh Walia at Bombay, I found no solution. These people are just interested in piling up money and expansion without any service or reasonable approach. All that they need is money , money by any unethical means to pay to their herd of ill trained staffs who graduated yesterday from low profile colleges around the country who cannot even speak relevant to any technical matter.





ICICI useless service and not giving support
Posted by on

I am Vaibhav Hanumant Yadav. Holding a saving account of ICICI bank in at Bhandarkar Road Branch, Pune (Maharashtra). Someone unknown person transfer Rs. 41200/- from my account on 05-Nov-2010 at 12.48 PM. Through internet banking. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is 7709377905 at around 11.45 PM on 05-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. He have all the details of my account like account number, baranch name, amount bal in account. At that time he send me all these details by SMS and just confirm with me it is right or wrong.
After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.23 PM on 05-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.30 PM to know that URN number. And at 12.48 PM I have got one more SMS that “Rs. 41200/- (Foruty one Thousand Two hundred Rupees) drown from my account”. My account money I. e, Rs. 41200/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*000186737813*ICCI*NS. His name Arun Chekhaliya.

After this entire incident, I went to branch but any of executive didn't entertain us. They given there agent number who handel such cases. with information that I had comomplaint at ICICI Bank Customer Care No. I communicated with ICICI Bank customer Care Executive by telephonic conversation on ICICI Bank Customer Care No. He heard all my information and told that, we have to make a complaint in crime branch ( Cyber cell ) I complained at crime branch with application and bank statement on 08-Nov-2010.

What action will be taken by ICICI bank against the persone.

why ICICI not send any notice to that person??

Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.

Vaibhav Yadav
Apathetic and red tape attitude, ICICI bank NRI customer service
Posted by on
BANGALORE -- I opened an NRE account with ICICI Bank Kormangala Branch, Bangalore. I requested for a mandate ATM card for my wife in Jan 2010, which was delivered in time by courier. However, the PIN for the card was never received. So my wife could not use this card, and I had to postpone money transfer to this account from Singapore. On a recent trip to India in 2nd week of March, I contacted the customer service to issue the PIN to her. The reply I got was that her card was deactivated and she had to contact customer service to get it activated. How would she get into phone banking without her ATM PIN? Any way, after much run around, Someone gave me a number in Hyderabad, and they advised me to put in a request through netbanking for activation of the card. I did so, but received no reply to my e-mail. Only thing written was "status of request not known, send e-mail through mymailbox."

I contacted customer service from Singapore through a toll free number, where I was informed that the card was activated but for issue of PIN, I'll have to contact Hyderabaad. I rang up Hyderabaad on my own cost, where I was repeatedly put on hold for a very long time with the plea that there system was running very slow. After much wait, I was informed that they could not generate the PIN as it was only an ATM card. They also could not take a request for PIN from me and my wife will have to contact them. The PIN will be sent to my wife's communication address. I informed that my wife is working and anything sent by courier was likely to be missed (as apparently happened with the PIN mailer first time), so could they please instruct the courier to contact her on her cell phone before coming. I was informed that this could not be ensured.

So, I cannot be informed about the PIN for my own account, delivery of PIN to my wife cannot be ensured, and in effect, the very purpose of opening an NRE account is defeated. Disgustely, I sent in a request to close the account, and decided to use another bank.

My advice to other NRIs considering using ICICI bank for opening NRI accounts is : be aware. It is the worst service and cooperation that I have ever encountered.
Car Loan Verification Department Sucks
Posted by on
Hi All,

I don't know if this is correct place, however I would still post my issue since 'ICICI' plays a role.

I applied for a Car (Chevrolet) Loan via ICICI. The loan amount was a mere 3.2L. I submitted over 100 Xerox copies of documents, my past 2.5 years of employment papers, this n that.

Where am I stuck? The person from ICICI (or the agency ICICI hires) went to the WRONG address for my verification. Now, I'm single and I stay alone. Where I live, it has been over 2.5 years and everyone knows me in the building for obvious reasons. The verification guy went to the wrong address and marked my FI as negative. I re-requested it and this time he entered the wrong address again! I assisted him in going to the correct address, and again he marked me as negative! I verified from every neighbor in my building, all of them were away to work. And the comments that this guy put in his notes every time was
"The guy has left the building 2 days ago".

1) When first time, he entered the wrong place, how could he write "I left 2 days ago"? (even if I did leave)!!
2) Howcome he wrote the same damn comment AGAIN when he entered the same address

My question to ICICI persons:
1) Are these persons your own? These so called uneducated and absolutely lunatic people
2) If not, then they are from some agency that you hire. What is your criteria for making a contract with an agency for the verification process? Or do you have none at all?
3) On what basis, are these persons given information for verification?

or is this just some "layman's work" or some "jugaad" thing keeping which in mind does ICICI hire/employ agency/persons for the verification process?

I have taken a leave today, in spite of urgent work, sitting back home like a stupid person, and finding EVERY SITE on which I can tell people, what ICICI does!

No matter what comes to this country, the service is as bad as a road-side dhaba. And its painful to see, ICICI BANK is no damn different!

Thanks ICICI, these are the reasons why people from outside laugh at India and its services.

Forget them, I am laughing myself to be a part of the country where a bank like ICICI truly harasses people and kills their time n money for nothing at all!

Scamming USA NRI customers
Posted by on
PUNE, INDIA -- I visited the Bund Garden branch, of the ICICI Bank in Pune to open an account as an NRI needing a Credit Card. The information that is given is only half true and you only discover this after you have parted with your hard earned dollars. You lose about 8% in the exchange rate as soon as you open the account, considering the best they can offer is about 5.33% per year you have already lost 1 1/2 years interest in a couple of seconds. The minimum amount to open the account is $400. Then you find out that you as an NRI from USA (other country NRI's are exempt)can only invest your account money in Mutual Funds of their choice, with a recurring deposit of Rs.100,000(about $2500)per year for 3 years. You have no say in the matter if their Mutual Fund goes South and you begin losing your Principal, you would still be forced to keep paying $2500 per year for 2 more years. THERE BROCHURE DOES NOT MENTION THIS FACT AT ALL AND IS FRAUDULENT AND MISREPRESENTATIVE OF THE TRUTH. They should be sued on just this point alone.
They have yet another clever scheme/scam where you are led to believe that the funds in the above account can be put in a "Special" High Interest (8.5%)earning vehicle only to learn that you would have to add another $9600 to the above account to avail of this scam (always losing a "measly" 8% in the exchange rate of course).
Now, after all this as if this is not enough already, to get a Credit Card you have to open another Fixed Deposit (CD) account with a minimum balance of Rs.100,000.

Within 5 minutes of learning the facts I asked that my application for opening the account be cancelled and that my amount be returned to me. NO WAY JOSE!! You are now the victim of the ICICI System. You will now have to wait a week so that the account can be ACTIVATED before you can DE-ACTIVATE it. Can you believe this crap!!

NRIs in the USA you don't know how good you have it in the US. The service here SUCKS!! and the morons who run this business here try to make you feel that they are doing you, the CUSTOMER, a favor. Things have not improved here in this part of the world no matter what they say in the News. This attitude, the bureaucracy and red tape along with the corruption will keep India in a rut long after all the other developing countries in Asia have left us in their dust.


The officers(?) who subjected me to this unforgettable experience were Ms.Arti and one other who gave me a card bearing the name Yatin Gupta, Branch Manager.
ICICI Bank sucks is a gross under statement. ICICI Bank NRI/NRE services should be shut down.
Posted by on
USA -- Hi,
I saw one review saying that ICICI Bank sucks. My esteemed friend, you are making a gross mistake. Sucks is too mild a word to describe the awful service they provide.

I will fill in more details over the next few weeks, but today I will write an abstract. I applied to open an NRE account with ICICI in August 2005. After enough harassment and waste of my time, these idiots opened the account in Jan 2006. Should they not be entered in the Guinness World records for their excellent quality of service? First off their application is not very clear on what they want.
Plus they lost lot of customer(my postal) mails ( probably another Guinness record would go for them on this count). Every document I sent them had to be sent twice.
Thirdly, they cannot understand English. They can simple not decode what the documents contain. Fourthly their emails also reflect their lack of English understanding. They would give some wiered statements like Annexure blah blah needed, when you would have already sent them all the relevant details. It is up to the customer to waste her time to find what the Bank really wants. Mind you, I make it a point to send all details I have to confirm my identity to the bank.

It is April and still they have not got me the welcome kit and check book, even though my account has apparently been opened in Jan, and I have contacted them several time with my new address. Now even the check I sent with my application has not been encashed ,causing me to get no interest on them for almost a year , and losing because the dollar has weakened in the meanwhile.
Finally after many emails, they say the check has been sent to my old address, even though, they should be sending it to my new address. They say the check is stale. Now, they also say I have to cough up with maintenance charges, because I have not maintained the minimum balance of 10K rs,for this quarter. (Remember for no fault of mine, had sent the check for 1010$ in August itself. That money it was just blocked , because I could not fathom when they would encash it).
Such Banks deserve to be closed. I just hope RBI takes steps to close them. No doubt they will be behind all scams like the Yes Bank IPO cam. I hope the bank does not close suddenly one day, taking away all customers money. Dear readers, if at all you have to open an NRE account go to HDFC Bank or even SBI(SBI, although a govt bank, is a much better bank than the useless private ICICI). Citbank probably offers best customer service, even though their exchange rates might not be that good. Rest later.
ICICI NRI Customer Service SUCKS!!!
Posted by on
INDIA -- ICICI NRI Customer Service SUCKS!!!!

1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.

2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Every time it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.

3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn't make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!

4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.

5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.

5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to "answer below 4 questions", when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : "Unknown error occurred", instead of the something like .... "The Social Security Number you entered does not match our records. Contact Customer Service")

ICICI Bank the Con Masters
Posted by on
Don't ever sign blank forms of ICICI bank. At every ATM and branch you have smiling marketing guys approaching you to apply for credit cards, Insurance, current accounts, demat accounts and what not. The project themselves as helpful. They explain to you the product they have, just ask you to sign on the application and they fill up the rest, thus save you precious time and hassles.

We feel these guys are living up to the slogan "Hum hain na" and some of us do sign and leave the rest to them.

I have had a nasty experience, while opening a current account, after understanding the various current accounts I told the marketing guy I would like a Rs. 25000/- Quarterly Average Balance account. He said no problem and asked me to sign on the necessary spaces and since he does not want to waste my time he could fill up the rest.

10 days later I got my account number and immediately I deposited Rs.25,000/- cash. Six months have gone by, I have made sure my balance is never less than Rs.25,000/-. Now in my September bill I get a charge of Rs.771.40 for non-maintenance of QAB (Quarterly Average Balance). When I spoke to the customer care, the charge is because I had not maintained a QAB of Rs.50,000/-. When I told him, I have an Rs.25000/- QAB account he says nope, you have an Rs.50,000/- QAB account.

When I approached the M.G Road, Bangalore, Branch where I had opened the account I was directed to the solutions manager, he told me he will get back in 2 days time, which he did not, I again visited the bank and met him, he retrieved my application and told me since you have signed on it, you had accepted the Rs.50,000/- QAB account.

When I got pissed off, he told me there have been instances where the marketing guys have used white ink to tamper applications. And why do they do that? To earn higher commission. The higher the QAB account they sell, the higher commission they get!

He has asked me call in a week's time to let me know if they can reverse the charge. But told me it is doubtful. And also told me, if my application was tampered with white ink, he would definitely support me cent percent.

The marketing guy who sold me the account was Rajendra
The Manager I approached is designated as Area Head, Business Banking Group and his name is Arun Thomas Jacob.

My advise to you all is, if you want to buy any ICICI bank's product, look at them as con artists and take all precautions. And please, please don’t ever sign on blank applications.
It's A Great Mistake To Open An Account With ICICI
Posted by on
TIRUPPUR -- Here is another customer, Nature Neem Product, Tiruppur, who regret to have opened an account with ICICI. Our foreign buyer from Italy has transferred money to us and we are struggling for the past 15 days to get this account.
If we call by telephone, they say our card number is invalid and reset the PIN quit the call. After several tries contact to customer services is unsuccessful.
Sending an email to corporatecare@icicibank.com, nri@icicibank.com, nodalofficer@icicibank.com - no email has been replied for the past 4 days. (I have the proof)

Contacting the local bank - they confirm that money has reached (!!!) some 10 days before and they can’t remit the money to our account for X reasons (as if it’s their money). They asked the invoice, then asked a 100 rupees bond, then they asked a letter this was going like this for the past 15 days and our buyer has lost patience and now he cancelled the order.

ICICI should realize how small companies like us struggle to take an international order. Now we has lost the order because of the worst services of ICICI. Even today the money is not transferred and we have incurred a loss due to them. The next wise decision I have to take is to close the account with them
We are frustrated and we can provide the proof for the all that we have explained above. I advice all of you kindly not to open the account with ICICI.

Ashok Sundaram
Manager Marketing, Nature Neem products
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