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ALL NRI's BEWARE OF ICICI BANK -FRAUD & FOREIGN EXCHANGE SCAM
Posted by KJI on 05/25/2006
BOMBAY -- I issued at check of 740,000 INR for my sister's wedding and there was enough balance in account. But ICICI failed to honour the check and levied me 448 INR for check return charges. Even after following up matter for over a week they failed to respond on this issue, for which there was no reason. Their call centre located in some poor locality in Bangalore responded to me saying there is no reason that check would bounce, since there was enough balance on day concerned. He (One mr. Rohit, supervisor at call centre) said he would get back to me within 24 hours, but so far there is no response.



On the day of WEDDING of my sister I had to frantically arrange money to save my prestige and function.
ICICI is no trustworthy and the people work there are nothing less than illiterate morons.
Even after talking to their HEAD who is located in Dubai Mr. Nimesh Shah and Amarjeet Singh Walia at Bombay, I found no solution. These people are just interested in piling up money and expansion without any service or reasonable approach. All that they need is money , money by any unethical means to pay to their herd of ill trained staffs who graduated yesterday from low profile colleges around the country who cannot even speak relevant to any technical matter.

THE GOOD PART OF BANK IS THEY ARE WELL TRAINED IN APOLOGISING EVEN WITHOUT KNOWING WHAT CUSTOMER IS ASKING AND AIRCONDITIONED BRANCHES, REST ALL SUCKS. I WONDER WHAT IF THIS BANK CLOSES OVER NIGHT AND RUNAWAY WITH ALL YOUR MONEY?

NRI'S JUST BEWARE OF ICICI AND KINDLY REFRAIN FROM USING ICICI SERVICES. I WOULD BE CLOSING DOWN ALL MY ACCOUNTS WITH THEM TO AVOID FURTHER LOSSES. I WOULD LAUNCH MOVEMENT TO CREATE AWARENESS AMONG NRI COMMUNITY TO STOP DAMAGE AND MISUSE OF OUR HARD EARNED MONEY.

THESE CROOKS ARE ALSO FAMOUS FOR LAUNDERING FOREIGN CURRENCY TO ILLEGAL ELEMENTS. MY FOREGN CURRENCY WAS STALLED FOR 2 WEEKS IN 2005 WHICH WAS MISUSED IN GREY MARKET BY BANK ITSELF. FOR THIS LAPSE ICICI BANK WAS READY TO PAY ME 215 $ OUT OF WAY TO KEEP MY MOUTH SHUT.

BEWARE OF THIS FRAUD BANK WITH NO MOTIVE OF SERVING INDUSTRY.

THEY NEED TO CHANGE THEIR RHYME-- "HUM HAI NA POCKET KAATNE KE LIYE"
     
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Posted by Kris101 on 2008-08-10:
ICICI Bank is a fraud bank. They exploit the innocent customers who are not fully ignorant of the legal aspects of the contract. In my case, I had signed up for a credit card, just because there were some DSA persons standing outside my office and asking for card subsription just like a begger. Now, when I signed the contract, I was not aware that I also have to go for ICICI Lombard Insurance. There was a hidden clause that the consumers will have to go for Insurance. I categorically denied the insurance. when I got the bill, I paid the total due after deducting the insurance amount. The bank converted the insurance due as an interest based EMI and charged me total amount of 50% for the insurance due and took away my money from the Savings accounts. My suggestion is that since our country is ruled by bureaucrats and politicians its only an exploitation of innocents consumers who get trapped in these nonsense banking contracts and these banks eye for these kind of things to make us fall pray.
Posted by DigitalCommando on 2008-08-10:
Did you know that the epitome of a bisquit is equivalent to that of a concrete bifocal?
Posted by iamharshgupta on 2012-04-27:
Its quite an embarrassment, I am not sure why you faced this issues, I am staying in UK, London and i never had any problems with ICICI Bank, infact its the only bank that is helpful and has great communication with Indian branches, all the branches even if its HSBC are not that good. My family came last time to UK and i booked even their overseas insurance from ICICI Lombard:
https://www.icicilombard.com/travel-insurance/Single-Round-Trip.cms

But I am sorry to hear about your case.
Posted by VSR74 on 2012-07-02:
ICICI bank is a scam. Its total fraud bank.
They steal your money. Thats what their main business. Banking is just a cover up. Actual business is frauding people, laundring the money to illigal activities.
Do you know ICICI spends 25% of their revenue on marketing and ads. They hire expensive movie actors like sharuk Khan to promote their bank.
Customer service people are hopeless and don’t even understand what we are talking. They just keep some paper in front of them read it, no matter what is your question.
I did a large mount of money transfer to my business account in India, I had to pay my employees in India in a weeks time. They sent me an email after 3 days saying money was deposited in the account, and assumed that everything went fine. On the payroll day everything started bouncing. when I checked the account there is no money. When I call the customer service they said, send an email to nri@icicibank.com. I sent an email, did not hear anything from them for 20 days. After 20 days some moron calls me and tells me there was some name mismatch. If there is a name mismatch and money is not deposited, how did they send an email saying its money was deposited.
I asked them to return the money to my bank in USA, they did not respond for another week, then they sent me another email saying they cannot refund to US $ as the money was already converted to Rupees. They don’t want to deposit the money in Indian bank as there is name mismatch, they don’t want to refund the money. They don’t have any solution for this problem. I had to fight with them for another month. They finally deposited the money in India branch.
I had very bad time with my company employees, I had loose some employees because of this. I am almost at the verge of closing my business.
I am sure they must have used my money for some illigal activity or terrorist activities for 2 months. There has been lot of talk among people about their money laundering activities.
RBI should get involved and investigate these fraud companies and hang the owners to deth.

Guys, Think twice before opening an account with ICICI. Be careful, don’t fall for their marketing talk.
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Apalling Service and poor process
Posted by Kini on 03/08/2006
DALLAS, TEXAS -- My story here is about an NRE account opening process from US with ICICI

I came across this site in my search for some straight answers. I have to tell you that I am extremely frustrated ... enough to call it quits on my attempt to get anything done with these folks. Below is my issue with approx. timeline

Feb 1: Application for NRE Savings account sent to US PO Box

Feb 23: Received e-mail indicating that account was in operation
Feb 23: Realized that I had provided a PO Box address in US that could cause issues with courier
Feb 23: Sent out a change of address form providing an alternate address in US with all necessary support documents as required for address change.

Feb 24: Received delivery of Debit card and cheque book in spite of PO Box delivery address ... Apparently DHL will call the phone number of the reciever.

NOTE: THANK YOU DHL! Great Service!!

Feb 27: ICICI recieved my change of address per FedEx courier tracking info.

NOTE: Never received a single piece of email from ICICI indicating that they had received my request and would update the address.

Feb 28: Still no sign of Net banking and Debit card pin information. The assumption on my part is that since I received the cheque book I should probably get the other stuff as it would come via DHL.
Feb 28: Called ICICI at Toll Free US number and they have no information available ... not even about package ever being sent. In fact, the Service rep told me that I needed to send a separate app for Net Banking.

Mar 01: I continue to have no email from ICICI indicating an issue.

Mar 02: Called ICICI and they can see that a package was in fact sent on Feb 25. Got a tracking number on courier. Apparently
they used ICCWorld.

Mar 02: Tried tracking package on courier site but site provides no status info. Called courier to see what happenened to package and why I could not track it ... courier service indicated that the packages from ICICI are special and no tracking info is available on them. They told me that they would call in 48 hrs. with some info.

Mar 05: No call from courier

Mar 05: Called ICICI to see what happened to courier. They have no info available but asked me to wait a day. Asked ICICI whether my change of address had been entered in the system. They indicated NO.

NOTE: ICICI seems unconcerned that I have not received my packet with important personal information. So much for a sense of security. Moreover, no one in ICICI seems to know the value of informing customers when they send stuff out or when the stuff is not delivered or whatever the case might be.

Mar 06: Called ICICI to ask about courier and change of address. No information on former but they think that ICCWorld might have returned
the packet to Mumbai because of their inability to deliver to PO Box address.
Mar 06: They opened an SR# on the change of address request. Told me that I would receive info from them in 48 hrs.

NOTE: The operative word on the courier is "Think" not "know" and they still seem unconcerned.

Mar 08: No call or status email from ICICI.

Mar 08: Called ICICI number in US. They are telling me that in order to accept my change of address in US I need to have a permananet address in India. They claim that RBI requires that I have a permanent address in India to
accept a change of address.

NOTE:There is NO such RBI rule for regular accounts though there is when it comes to Home Loans. Moreover, ICICI application for NRI accounts clearly states that Address info in India is not Mandatory for NRIs. Address Change Request form has no request for this info. But I cannot talk the guy on the other end of the phone through this discrepancy.

My problems:
1. No account or issue status ever received via email
2. Use of poor courier service which cannot provide tracking information or status of delivery
3. No follow-up or follow-through on important things such as documents sent esp. Net banking ID/pass and Debit card PIN
4. No followup on a priority SR opened to understand why request for change of address has not been initiated
5. ICICI application clearly states that NRI does not need address in India (not mandatory it states). Is the application incorrect? No one can tell me...
6. ICICI change of address application never requested India address information. So is the application incorrect?
7. ICICI service desk in the USA VERY UNHELPFUL asking me to send another courier with India address information before a change of address can be initiated and any banking activity can be achieved by me on this end. Claims that it is an RBI requirement though cannot provide me a reference for this quoted rule.

My current situation:

No Net Banking Info
No Debit card PIN
No foreseeable resolution to address change as I cannot fulfill request for permanent address in India
No foreseeable access to account via Net Banking services.
Very scary view of future dealings with ICICI in cases where problem resolution is needed from intelligent phone representatives


At this point, I have an account which I have no view into and no understandable reason why this is the case. My current options seem to be
LIMITED.

Having barely informed and burger flippers for service desk representative/manager who
kept saying the same thing "Sir it is an RBI requirement" hardly helps a customer. I asked him to provide me further details on this requirement and he would/could not. He could not explain why the application form clearly
states that the address requirement is not mandatory for NRI. He could not explain why I was not receiving direct communication from ICICI on my issues.

The saga continues ...
     
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Posted by Hugh_Jorgen on 2006-03-08:
WOW! Someone in India complaining about the service at an American call center. I'm bookmarking this thread! Sounds like this bank doesn't like changes to an account when they are still relatively new. Since it sounds like you haven't given them any money, just cancel this account and start over with the correct US PO Box and go from there.
Posted by Jitu on 2006-03-29:
Dear Sir/Madam,

Greetings from ICICI Bank.

This has reference to your comments posted in My3cents.com. We see that there are specific areas that you have expressed your dissatisfaction over the level of service that has been extended to you. We would highly appreciate if you could provide us with the details of your transaction, your concerns and help us to address and resolve the same.

We affirm that at ICICI Bank Limited, we are working continuously towards providing quality service to all our customers. We always work in good faith and without prejudice to our customer's interests. It is most unfortunate that you have had to undergo some discomfort. We sincerely apologize for the inconvenience caused to you.

You can write to the undersigned at jitendra.mittal@icicibank.com.

Assuring you the best of our services,

Jitendra Mittal
Assistant Manager
Customer Service Quality – NRI Business
Posted by KJI on 2006-05-25:
jitu seems to be familiar name, the same guy who promised to help me never did so. He seems to be interested in only cheating NRIs, my foreign currency was misused for almost 2 weeks in grey market in India, for which he was ready to pay me 215 $ to keep mymouth shut. never trust this bank and their activities. Sooner they are going to close down for good.
Posted by Krish on 2007-06-10:
Hi,

I have the same frustrated story; sorry I don’t have time write in details here. ICICI NRE service is very very poor.

-RK.
Posted by mht on 2007-12-30:
I have had numerous episodes of sorts with ICICI bank and had so many problems it is just unbelievable.

Recently, I sent a US$5K check to be deposited into my ICICI NRE Account in Kandivali(E) Branch located in Mumbai. The deposit date was 13-Nov-07.
On 11-Dec-07, nearly a month later, my folks get a call from the branch manager, Mr Rakesh Mehta, that they have lost the check.
My folks got that in writing from the bank. Technically I can't even sue them for damages or inconveniences. When you deposit a check with ICICI, they make you sign something equivalent of a bond which states that they are not responsible for lost checks.
I have photocopies of the deposit slip, check & the letter from ICICI if anyone is interested.

How can a bank act in such an irresponsible manner?

I have had it with ICICI Bank. Fortunately, with the problems that I have been encountering, I had the hindsight of opening up a Citibank NRE account. I successfully completed my transaction through them and I am very happy. Bottomline is take your business to any bank other than ICICI.
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Inhuman face of ICICI Bank
Posted by Abgcorp on 04/25/2006
CHENNAI, TENNESSEE -- ICICI Bank is interested only in making money from its customers, without providing actual service for the money earned.

Customer service is non existent. The only person who can make any decisions is probably their Chairman at Mumbai. Bank Managers are nothing but dumbos occupying the chair chatting with friends and relatives.

The few active staff are so overworked they have no time to sort customer's problems. your complaint letters are mostly used as tissue papers for cleaning their tables. They have standard replies for email queries, "we are looking into the matter" or occasionally you might be asked for info which will take weeks to collect and after submission they will have the same fate as your complaint letter.

I can only summarize my experience with ICICI as follows:

Inconsiderate, inhuman
Callous, couldn't care
Income First
Customer Last
Indifferent bank

abgcorp
     
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Posted by Ponie on 2006-04-25:
Guess I'm mistaken, but I thought ALL banks were in business to make money. Silly me.
Posted by KJI on 2006-05-25:
They even launder foreign currency in grey market which is taken from NRI ACCOUNTS. this bank needs to be solely banned atleast from NRI SERVICES.
Posted by Krish on 2007-06-10:
From my experience ICICI NRE service is very very poor!

-RK.
Posted by VSR74 on 2012-07-02:
ICICI bank is a scam. Its total fraud bank.
They steal your money. Thats what their main business. Banking is just a cover up. Actual business is fraudulent people, laundering the money to illegal activities.
Do you know ICICI spends 25% of their revenue on marketing and ads. They hire expensive movie actors like sharuk Khan to promote their bank.
Customer service people are hopeless and don’t even understand what we are talking. They just keep some paper in front of them read it, no matter what is your question.
I did a large mount of money transfer to my business account in India, I had to pay my employees in India in a weeks time. They sent me an email after 3 days saying money was deposited in the account, and assumed that everything went fine. On the payroll day everything started bouncing. when I checked the account there is no money. When I call the customer service they said, send an email to nri@icicibank.com. I sent an email, did not hear anything from them for 20 days. After 20 days some moron calls me and tells me there was some name mismatch. If there is a name mismatch and money is not deposited, how did they send an email saying its money was deposited.
I asked them to return the money to my bank in USA, they did not respond for another week, then they sent me another email saying they cannot refund to US $ as the money was already converted to Rupees. They don’t want to deposit the money in Indian bank as there is name mismatch, they don’t want to refund the money. They don’t have any solution for this problem. I had to fight with them for another month. They finally deposited the money in India branch.
I had very bad time with my company employees, I had loose some employees because of this. I am almost at the verge of closing my business.
I am sure they must have used my money for some illigal activity or terrorist activities for 2 months. There has been lot of talk among people about their money laundering activities.
RBI should get involved and investigate these fraud companies and hang the owners to death.

Guys, Think twice before opening an account with ICICI. Be careful, don’t fall for their marketing talk.
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ICICI NRI Customer Service SUCKS!!!
Posted by Srinivas on 01/18/2006
INDIA -- ICICI NRI Customer Service SUCKS!!!!


1. In the first place, the online access to my ICICI NRI account was locked/disabled even though I used the login/password that was provided to me.

2. I tried my best to reach the support on the toll-free number (1-866-ICICI-4U). Everytime it takes more than 5 minutes to talk to a representative. And they just say that they will not be able to service on the phone, and ask me to mail to nri@icicibank.com.

3. I live in US and have been waiting to access my account for more than 10 days, and after 10days and many email exchanges, I am told that the passwords would be sent via postal mail to my Indian address, and not via email !!!!!!!. This just doesn't make sense to me, as there is no one to access my account in India, and I cannot ask someone to go open my mail and send me the password!!!

4. Dealing with ICICI bank is driving me nuts. And I am seriously thinking, why I should do business with ICICI bank.

5. The following policies/features are JUST UNACCEPTABLE to me. I have few bank and financial accounts for many years now, and I never had to spend more than 15minutes to get any issue resolved.

5.1. No FULL-SUPPORT via telephone, especially to activate disabled accounts.
5.2. Email based support with 24-48 hour response time. And this is misleading, as 2 days is taken to respond, not resolve issue!!!!! My issue is not resolved even after 10 days, and each 2 days is taken to just respond with counter questions/answers.
5.3 The responses from the Customer Service representatives is just ambigious (I was asked to "answer below 4 questions", when I actually saw 6 questions listed below the statement!!!. I had tough time to correctly interpret each sentence).
5.4 There is no way to reach a higher official/manager via phone/email to express my anguish, and get my issue resolved.
5.5. The website is not user-friendly, and there are many broken links. And sometimes, the error messages are just ridiculous (I got the message : "Unknown error occured", instead of the something like .... "The Social Security Number you entered does not match our records. Contact Customer Service")

     
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Posted by guchiedad on 2006-01-18:
just close the account and open up a new one at a local bank where you can physically strangle someone if something like this happens. It's a pretty simple solution.
Posted by miketech on 2006-01-18:
Quchiedad is right on. Find you a new bank. Ask around your circle of friends and someone should love their bank, ask why and if it suits your needs go with that one. There is no reason to stay with a bank that costs you that much time and effort. Banks don't usually change and if they do it's because they got bought out and it's usually not for the better.
Posted by Emirates Victim on 2006-04-07:
I had similar exp..they need to wake up and provide better service.
Posted by KJI on 2006-06-13:
JUST AVOID ICICI, IT IS WORST BANK WE HAVE EVER SEEN IN LIFE.
Posted by Prasad on 2006-08-03:
At first I thought all these comments were some sour grapes & did not trust. I learned this hard way. I submitted my account request for a SB & FD account with a large sum. After almost 2 months & 10 calls to the bank & bunch of e-mails I have finally got SB account opened. FD account is still somewhere stuck in a massive buracracy. I have my fingers crossed & praying the lord that I can get my money back. I strongly recommond anyone even thinking about doing business with ICICI bank to stay miles away from this useless bank. Don't be fooled by the Bank sales people. They will disappear soon after you mail your account request.

Citibank doesn'r seem to be any better. I submitted a request with all the documents according to their rules. After two weeks I have got my application & check back saying I need to show up in thier branch in person. I live in smaller town in Illinois. I give up on these NRI accounts & benifits. I plan to stay with my home town US banks may be with lesser interest rates. At least I will have a comfort that I can walk into these banks & get my issues resolved in minutes instead of months & years

Good Luck
Posted by Jaani on 2006-08-31:
ICICI Bank is THIEF. It has so many fees...worst customer service on the Planet. two years back I had more than 2 lakh Rsin my account and now I have only 1 lakh. all deducted in fees and all.I didn't got to india in two years. Take my advice don't use that bank...they will rip you off all your hard earned money.
Posted by vivshelga on 2007-01-03:
WARNING!!!! Stay away from ICICI. I am still waiting for my on-line trading account. This is after few visits by my brother and to their office. A dozen times they have come out with new requirements after I have complied with previous ones. ICICI staff does not even know account opening procedures. What kind of service can you expect from these guys? Absolutely hopeless case!!!! Not worth a discussion. Just stay away from these frauds!!!
Posted by vivshelga on 2007-01-03:
Let's help others to avoid the pain of dealing with ICICI
Posted by madhukar on 2007-06-12:
I was willing to open an account seeing their ads. I am glad I ran accross these reviews, now I have pretty much changed my mind.

Thanks for your info guys.
Posted by USNRI on 2008-04-11:
ICICI - the worst bank I have ever seen. Customer support is very bad, they don't know what they are doing. I had sent an application for adding joint account holder to my existing account with all documents 3 moths ago. After 1 month they asked me send more documents which I had sent. Now they say they can't add new account to my existing account. When I called the customer service and explained them that it is not adding new account, it is adding the second (joint) account holder to my existing account, now they are asking me to send a new application and all documents again.
Posted by USNRI on 2008-04-11:
Another experience with ICICI - They advertise on the website they offer DEMAT service for NRIs. I had sent DEMAT application with all other documents (notarized). No response / acknowledgement from them. Sent emails and called them couple of times to know that ICICI doesn't offer DEMAT service for US NRIs. It took 2 months to learn that.
Posted by Kumar98 on 2008-04-22:
Yes, I really felt that the NRE customer service of ICICI bank is quite nasty. Highly deplorable performance. All the customer service officers are well trained to cite lame excuses and to turn down the customer's requests. I was told they can not serve you better because of theire Know Your Customer (KYC) policy. Hey ICICI Bank, you should Know Your Customer's Needs also.
Posted by VS2008 on 2008-07-24:
I Totally Agree. ICICI bank's NRI Service is THE WORST!!! I have had SEVERAL VERY VERY BAD Experiences with ICICI. IRRITATING SERVICE!! It is INFURIATING TO DEAL WITH THIS BANK!!
Posted by vikasdua79 on 2009-02-05:
Can all of the NRI customers join hands and sue this bank?
email me at duavikas@gmail.com if you want to join hands.

I am also one of the frustrated customers of ICICI Bank.
Posted by hospet on 2009-04-28:
ICICI folks are the most senseless, brianless and it only astonishes me as to how they are even surviving, Iam going through the same problem and no matter how much you curse them(ofcourse tried talk a lot of sense but that never gets to their head, being sensless they are)they always send me the same stupid standard response. Iam about to shutdown my account and never ever do business with these suckers

RE:'ICICICARE=033-720-144' M2ICARE
InboxX

NRI Service to me
show details Apr 17 (11 days ago) Reply



Dear Sir,

We have enabled your Money2India user ID " ".

If you have forgotten the password, you can reset the same online by following the steps below:

Log on to the Money2India site through: https://m2inet.icicibank.co.in/m2iNet
Click 'Forgot Password'
Enter your Money2India user ID and answer the 'Hint' question. If the 'Hint' answer entered is correct, a mail with a temporary password will be sent to your Money2India registered e-mail ID.

Please follow the steps as mentioned in the mail in order to reset your password.

In case the 'Hint' answer entered is incorrect, you will be prompted to provide some basic registration details like your Date of Birth, Citizenship, Phone Number and ZIP / Postal Code for verification.

If you answer these questions correctly, a mail with a temporary password will be sent to your Money2India registered e-mail ID within 24 hours. Please follow the steps mentioned in the mail in order to reset your password. Such e-mail will be sent within 24 hours.

If the problem persists, please confirm the details below, through your Money2India registered e-mail ID:

1. Your Money2India user ID
2. Date of Birth
3. Citizenship
4. Phone Number
5. ZIP/Postal Code.

Please note that all the above details should be the same as updated in your Money2India registration form.

Sincerely,

Uday Kiran M
Customer Service Officer
ICICI Bank Ltd.

Inform us if your contact details have changed.
Posted by DebtorBasher on 2009-04-28:
I realize the original post is from 2006...but with the comment by Hospet...I just wonder if this isn't done on purpose, (locking account/password not working)purposely so they can get additional info that they may not have had before.
Posted by hospet on 2009-04-28:
My Blog I started to bring awareness about ICICI's corrupt business practices
http://icicibankstinks.blogspot.com/2007/01/icici-bank-illegally-charges-money-for.html#links
Posted by hospet on 2009-04-28:
I have sent a note to Vikas at duavikas@gmail.com to inform Iam joining hands to do something about ICICI's corrupt illegal business practices

Posted by hospet on 2009-04-28:
Here's my blogs link that Iam reactivating today

http://icicibankstinks.blogspot.com/
Posted by hospet on 2009-08-10:
Beleive me I have waited for months and tons of email. ICICI is undoubtedly the worlds worst bank and there should be something that customers like us can do.

I will soon be publishing all the email communication I have had with them and you will come to see how frustrated I was and today Iam finishing off the account closure form so I can shut down my ICICI account for good.

This bank sucks
Posted by Bis2402 on 2010-06-18:

Very true, extremely frustrated with poor banking manners of ICICI bank customer service personnals.. they dont know what the customer is asking for, when explained they will give some stupid answers, and the most favourite answer is that their application is down may be more than half of the times.. it’s not long before they are going to loose customers.. pretty soon that will happen… now I prefer citibank for all my transactions.. even heard HSBC is doing good.. I had a credit card from them and got very good service till the end.. ICICI – please don’t forget, you are not the only one in the market.. there are many more…. our experiences will definitely ripple down to all… pretty soon…

“ICICI CUSTOMER CARE SUCKS”…
Posted by Kumar on 2012-01-22:
They are promising 9.5% APR on NRE Fixed deposit accounts. I know how hard it is to deal with their customer service. They are giving lip service right now but when the time comes to bring the money back to the US, there will be hue and cry and I will be pulling my hair. May be I am OK drawing 0.5% interest locally in the US. At least, I sleep well.
Posted by fed up on 2012-03-12:
I have Nro account with ICICI and tried opening a NRE account. Cant get a transaction password as I did not take a ATM or debit card. Phone service hopeless and dont advise write. Cant get in touch with anybody at the bank where I have account. I live in USA. I think ICICI service is hopeless compared to other banks. After trying to open account online for 1 wk I now give up and will open in SBI or SBH . Stay away from ICICI . You can never use your money even when it is in the account as they creat several hurdles.
Posted by VSR74 on 2012-07-02:
ICICI bank is a scam. Its total fraud bank. Do you know ICICI spends 25% of their revenue on marketing and ads. They hire expensive movie actors like sharuk Khan to promote their bank.
Customer service people are hopeless and don’t even understand what we are talking. They just keep some paper in front of them read it, no matter what is your question.
I did a large mount of money transfer to my business account in India, I had to pay my employees in India in a weeks time. They sent me an email after 3 days saying money was deposited in the account, and assumed that everything went fine. On the payroll day everything started bouncing. when I checked the account there is no money. When I call the customer service they said, send an email to nri@icicibank.com. I sent an email, did not hear anything from them for 20 days. After 20 days some moron calls me and tells me there was some name mismatch. If there is a name mismatch and money is not deposited, how did they send an email saying its money was deposited.
I asked them to return the money to my bank in USA, they did not respond for another week, then they sent me another email saying they cannot refund to US $ as the money was already converted to Rupees. They don’t want to deposit the money in Indian bank as there is name mismatch, they don’t want to refund the money. They don’t have any solution for this problem. I had to fight with them for another month. They finally deposited the money in India branch.
I had very bad time with my company employees, I had loose some employees because of this. I am almost at the verge of closing my business.

Guys, Think twice before opening an account with ICICI. Be careful, don’t fall for their marketing talk.
Posted by VSR74 on 2012-07-02:
Bunch of morons and jokers are running the business at ICICI. Someone who dont who he was born to is running the company. These ICICI F**** spend money on only marketing and ads. They spend least money on cutomer service and dialy operations. sometimes money transfered from money2india does not get deposited and they dont even have a system to track where the money is gone.
They dont answer your question, they will just read from a papaer like recorded message. IVR systems do much better work.
I want to see these basterds go out of business.
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Scamming USA NRI customers
Posted by Transparency on 02/01/2007
PUNE, INDIA -- I visited the Bund Garden branch, of the ICICI Bank in Pune to open an account as an NRI needing a Credit Card. The information that is given is only half true and you only discover this after you have parted with your hard earned dollars. You lose about 8% in the exchange rate as soon as you open the account, considering the best they can offer is about 5.33% per year you have already lost 1 1/2 years interest in a couple of seconds. The minimum amount to open the account is $400. Then you find out that you as an NRI from USA (other country NRI's are exempt)can only invest your account money in Mutual Funds of their choice, with a recurring deposit of Rs.100,000(about $2500)per year for 3 years. You have no say in the matter if their Mutual Fund goes South and you begin losing your Principal, you would still be forced to keep paying $2500 per year for 2 more years. THERE BROCHURE DOES NOT MENTION THIS FACT AT ALL AND IS FRAUDULENT AND MISREPRESENTATIVE OF THE TRUTH. They should be sued on just this point alone.
They have yet another clever scheme/scam where you are led to believe that the funds in the above account can be put in a "Special" High Interest (8.5%)earning vehicle only to learn that you would have to add another $9600 to the above account to avail of this scam (always losing a "measly" 8% in the exchange rate of course).
Now, after all this as if this is not enough already, to get a Credit Card you have to open another Fixed Deposit (CD) account with a minimum balance of Rs.100,000.

Within 5 minutes of learning the facts I asked that my application for opening the account be cancelled and that my amount be returned to me. NO WAY JOSE!! You are now the victim of the ICICI System. You will now have to wait a week so that the account can be ACTIVATED before you can DE-ACTIVATE it. Can you believe this crap!!

NRIs in the USA you don't know how good you have it in the US. The service here SUCKS!! and the morons who run this business here try to make you feel that they are doing you, the CUSTOMER, a favor. Things have not improved here in this part of the world no matter what they say in the News. This attitude, the bureaucracy and red tape along with the corruption will keep India in a rut long after all the other developing countries in Asia have left us in their dust.

WAKE UP INDIA!!!!

FYI
The officers(?) who subjected me to this unforgettable experience were Ms.Arti and one other who gave me a card bearing the name Yatin Gupta, Branch Manager.
     
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Posted by Anonymous on 2007-01-31:
NRI = Non Resident Indian
Posted by Anonymous on 2007-01-31:
I would guess that the best way around this situation is to stay a home.
Posted by Ranjan Bhattacharyya on 2007-11-16:
We have had a similar experience with ICICI Bank when we were setting up an account for my sister who is a returning NRI from USA. The experience was exactly the same as you have described. The branch was at Prabhadevi in Mumbai.

The scheme (scam) in which you are forced to invest is for a mutual fund run by ICICI Prudential. They charge very high "management fees" which eat into whatever gains you might make. So not only are you being robbed, but also being charged for the privilege.

This scam needs to be exposed to the world. I would request people who have had similar experiences to contact me so that we can approach the consumer forums / media / RBI / Banking ombudsman / Finance Ministry regarding this scam being perpetrated on NRIs by one of the country's so-called "leading" banks. An individual complaint may go unnoticed but if the complaint is by a group then it will carry more weight. There is strength in numbers. So I would request all victims of this scam to come forward and raise our voices in protest. We have a responsibility to make ICICI accountable and prevent other unsuspecting people from being caught in this trap.

I can be reached at ranjanbhattacharyya@gmail.com
Posted by viveki on 2007-12-30:
In US, the harrassed customers should take Rule B attachment against ICICI bank to stop its operation and sue this rouge bank. ICICI bank caused me grave loss and they are cheating and lying all along .
Posted by ssuri on 2008-03-04:
My experience with NRI ICICI services Internet Banking has been a dreadful one. Our NRI account was debited through multiple transactions in four days, which should have raised enough alarm bells for any reputed financial institution. Once we brought this fraud debits to ICICI's attention, the impression we got was that it was our fault and they refused to take any responsibility. Moreover, they don't seem to be having any checks and controls in place. It has been 11 days since this report and nothing much has been done so far from ICICI's end and there seems to be no favorable response in looking into this fraud, whatsoever.
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ICICI Bank sucks is a gross under statement. ICICI Bank NRI/NRE services should be shut down.
Posted by Curio on 04/02/2006
USA -- Hi,
I saw one review saying that ICICI Bank sucks. My esteemed friend, you are making a gross mistake. Sucks is too mild a word to describe the awful service they provide.

I will fill in more details over the next few weeks, but today I will write an abstract. I applied to open an NRE account with ICICI in August 2005. After enough harassment and waste of my time, these idiots opened the account in Jan 2006. Should they not be entered in the Guiness World records for their excellant quality of service? First off their application is not very clear on what they want.
Plus they lost lot of customer(my postal) mails ( probably another Guiness record would go for them on this count). Every document I sent them had to be sent twice.
Thirdly, they cannot understand English. They can simple not decode what the documents contain. Fourthly their emails also reflect their lack of English understanding. They would give some wiered statments like Annexure blah blah needed, when you would have already sent them all the relevent details. It is upto the customer to waste her time to find what the Bank really wants. Mind you, I make it a point to send all details I have to confirm my identity to the bank.

It is April and still they have not got me the welcome kit and check book, even though my account has apprently been opened in Jan, and I have contacted them several time with my new address. Now even the check I sent with my application has not been encashed ,causing me to get no interest on them for almost a year , and losing because the dollar has weakened in the meanwhile.
Finally after many emails, they say the check has been sent to my old address, even though, they should be sending it to my new address. They say the check is stale. Now, they also say I have to cough up with maintanence charges, because I have not maintained the minimum balance of 10K rs,for this quarter. (Remember for no fault of mine, had sent the check for 1010$ in August itself. That money is was just blocked , because I could not fathorm when they would encash it).
Such Banks deserve to be closed. I just hope RBI takes steps to close them. No doubt they will be behind all scams like the Yes Bank IPO cam. I hope the bank does not close suddenly one day, taking away all customers money. Dear readers, if at all you have to open an NRE account go to HDFC Bank or even SBI(SBI, although a govt bank, is a much better bank than the useless private ICICI). Citbank probably offers best customer service, even though their exchange rates might not be that good. Rest later.
     
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Posted by curio on 2006-05-06:
Refers to JayD's post. I always give a forwarding address to the post office. In this case, I even let the ICICI Bank know about it. But, ICICI apparently courires it,a nd somebody I dont know had signed and collected the mail, causing me to seethe with anger. I did correct a few spelling mistake in my post. Apologies for the spelling errors. I will work on this post later.
Posted by KJI on 2006-05-25:
SOONER OR LATER THIS BANK HAS TO CLOSE DOWN. WE WILL NEVER KNOW HOW THEY WILL RUN AWAY OVERNIGHT.
Posted by KJI on 2006-06-13:
ICICI CHIEF IS IN DUBAI, HIS NAME IS MR. NIMESH SHAH, HIS CONTACT NUMBER IS 00-97-150-4564277 FAX: 0097-14-3966994, EMAIL: nimesh.shah@icicibank.com

krishna tumuluri: head in india; mobile number: 91-98211-49886 india , landline: 91-22-2653-8808 email: krishna.tumuluri@icicibank.com

another contact(nri national head0: amarjeet singh walia mobile: 91-98218-88177

call them and send your complaints, though they have not helped in my case , but you can always keep them on toes.
Posted by Krish on 2007-06-10:
I completely agree on it. ICICI NRE service is worst.

-Krish
Posted by viggy on 2008-11-26:
+1
I am unable to access my online account which i opened locally in bangalore. I need to call the customer service number which is always busy. This I can understand as there are millions of customers like me who are trying to get hold of their service reps. If you go back to the bank for help, they ask you to call customer service.

I'll stick to citibank..They have the best customer service.
Posted by whatever on 2013-10-13:
you cannot blame whole brand icici for one branch or employee giving that service...may b what u said is true and you faced a lot...
But icici is well known for its service and culture..even now its in 1st position where as you ppl are talking about running away overnight...!!
Posted by Kid on 2014-01-07:
I'm writing in reference to curio's post.
Everything what you said was just in your view where you lack knowledge about a NRI account, If you dont furnish proper documents how do you expect the bank to open an account just like that without verifying the true identity of a customer. Do you even know what all the documents required and why they are required. This documentation has been made so complicated so that the bank does not open an account to an antisocial person or a terrorist. There is none other bank in india which ever provide like the quality of service what ICICI does thats the reason why they have grown this big and they stand second to SBI. One more thing you said your cheque got returned but you did not tell why it got returned may be insufficient funds its your fault not on the bank so it does not count. The only bank which come with technological advancements and makes banking so much easier is ICICI bank. I dont like ICICI bank being its employee but I admire ICICI bank being its customer. Better know what banking is before you write some nonsense crap like this
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ICICI Bank the Con Masters
Posted by One more vicitim of ICICI Bank on 01/08/2006
Don't ever sign blank forms of ICICI bank. At every ATM and branch you have smiling marketing guys approaching you to apply for credit cards, Insurance, current accounts, demat accounts and what not. The project themselves as helpful. They explain to you the product they have, just ask you to sign on the application and they fill up the rest, thus save you precious time and hassles.

We feel these guys are living up to the slogan "Hum hain na" and some of us do sign and leave the rest to them.

I have had a nasty experience, while opening a current account, after understanding the various current accounts I told the marketing guy I would like a Rs. 25000/- Quarterly Average Balance account. He said no problem and asked me to sign on the necessary spaces and since he does not want to waste my time he could fill up the rest.

10 days later I got my account number and immediately I deposited Rs.25,000/- cash. Six months have gone by, I have made sure my balance is never less than Rs.25,000/-. Now in my September bill I get a charge of Rs.771.40 for non-maintenance of QAB (Quarterly Average Balance). When I spoke to the customer care, the charge is because I had not maintained a QAB of Rs.50,000/-. When I told him, I have an Rs.25000/- QAB account he says nope, you have an Rs.50,000/- QAB account.

When I approached the M.G Road, Bangalore, Branch where I had opened the account I was directed to the solutions manager, he told me he will get back in 2 days time, which he did not, I again visited the bank and met him, he retrieved my application and told me since you have signed on it, you had accepted the Rs.50,000/- QAB account.

When I got pissed off, he told me there have been instances where the marketing guys have used white ink to tamper applications. And why do they do that? To earn higher commission. The higher the QAB account they sell, the higher commission they get!

He has asked me call in a week's time to let me know if they can reverse the charge. But told me it is doubtful. And also told me, if my application was tampered with white ink, he would definitely support me cent percent.

The marketing guy who sold me the account was Rajendra
The Manager I approached is designated as Area Head, Business Banking Group and his name is Arun Thomas Jacob.

My advise to you all is, if you want to buy any ICICI bank's product, look at them as con artists and take all precautions. And please, please don’t ever sign on blank applications.
     
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Posted by Ponie on 2006-01-09:
Your first sentence reads: 'Don't ever sign blank forms of ICICI bank.' To avoid any problems you wish to blame on someone else (as you are in this case), just adhere to this statement: 'Don't ever sign blank forms.'

Posted by One more vicitim of ICICI Bank on 2006-02-19:
Ponie, Thanks for your comment. For God's sake understand I was just opening an account, not borrowing or lending money. The marketing guy putting me on higher QAB account for a fatter commission was unethical and a cheap thing to do
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ICICI BANK IS CHEATING.
Posted by Alert-of-day on 10/11/2005
MUMBAI -- I am a NRI and have visited Mumbai in Sep 2005 . I tried to open ICICI NRE accounts for myself and my family totalling three accounts by paying 1000 $ on 19th Sep 2005.(by completing all the process)
Money in cash was handed over to Rekha Laud and Rashmi who were on duty.

As per me those were opened successfully, since I received check books, ATM CARDS and various PINs. These accounts belonged to ICICI Andheri Branch.

After that I left India within few days. When I tried to make some transactions , I found funds missing from all my three accounts. The money I deposited did not appear in bank records, I tried to Call Bank Manager Ms. Managala Shetty and Sandip Gupta, but no one was ready to talk or interested to reply. Moreover on my further attempts calling them failed, as they do not pick up phone. There is no one in Bank who is ready to answer about the whereabout of my money (foreign currency) deposited for which I have some receipts which looks fake.

I believe there is some scam or fraud going on in bank on the name of opening NRE accounts. So called ICICI staff feel that It is easy to cheat Non-residents and easy to make money out of foreign accounts which involves foreign currency. It looks like foreign currency racket/scam. Such foreign currency has huge demand in domestic market as far grey market is concerned.

If everything was right then after 20 days I woudn't see zero balance in all the three accounts.It clearly show bank's dishonesty. When I acted strong, these scammers started blaming on defect of my documents meant for opening accounts.This claim came after I startd trace/investigation of my funds.

I feel lost as I do not know what to do since no bank staff is responding to whereabouts of my money and sitting 10000 kms away, I feel that I have been cheated by ICICI bank Andheri, Mumbai branch, I feel shame on such banks.

BEWARE OF ICICI BANK. NRI's need to be extra careful before opening account with ICICI BANK to protect their hard earned foreign currency.
     
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Posted by KJI on 2006-05-29:
contact icici nri heads on

nimesh.shah@icicibank.com
jitendra.mittal@icicibank.com
krishna.tumuluri@icicibank.com
amarjeet.walia@icicibank.com

this bank is full of cheaters, plase avoid using b y all means.
Posted by Amaresh on 2008-04-14:
ICICI NRI Home Loans - BEWARE OF IT.

Dear All,

I am an NRI and was planning to buy a ready to occupy property in India. I approached ICICI without doing any home work regarding the home loans and the banks.

Here is my bitter experience with ICICI. Complete life cycle of the home loan process as per ICICI.

1. The customer sees the NRI homeloans link in the ICICI site and applies for a NRI home loan. ICICI charges the highest Administration fee (approx 1.2% of the applied amount). This amount needs to be paid even before the customer is given any assurance that the loan amount will be disbursed. (Please note that disbursement is not the same as sanction. Learn the banking terms otherwise you are screwed.)

2. ICICI sends you a sanction letter without considering any of the property documents. The sanction letter will be given just based on the assets and liabilities and the income that the applicant has. Once this sanction letter is granted, in the sanction letter, ICICI specifies that the Administrative fees is not refundable. Prior to this, In no other form, this is mentioned to the customer. Neither in their web-site nor by any representative unless the customer is very interrogative.

3. Once the customer receives the sanction letter, he is expected to submit the property documents. ICICI gets this documents verified by their legal advisors. This is where the luck of customer plays a major role. If he is lucky, the legal validations go through, if not, the customer either has to look for another property which would legally be approved by ICICI or would have to forgo the administration amount that is paid.

4. If the customer seeks a justification of this, every representative says "We are not authorized to speak on this. Please write to mortgagehelpdesk@icici.com or nriservices@icici.com" . The second e-mail address bounces back.

After this happened, I did a research on the internet to see if there were any other customers who were bothered by ICICI and not to my surprise, there were many such with different cases.

The law in India is not as crisp as it is in US atleast. If it were the case here, the customer would have got a chance to sue the bank and win the case. Sadly, in India, these cases can not be filled anywhere else except for Consumer courts and being in a foreign nation the customer rarely finds a chance to file a case and follow up till the end.

It is then, I decided that I will take all the possible media through which I can educate people about these loop holes and deceptions of a no-value-for-customer-money banks such as ICICI.

Today it is me, tomorrow it could be one from you. Please spread this message to as many people as possible and be more cautious in dealing with ICICI, or for that matter anything that involves money dealings with a third party.

Thanks for spreading this message.

Regards,
AK
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ICICI useless service and not giving support
Posted by Vaibhav on 12/16/2010
PUNE, MAHARASHTRA -- Sir/Madam,

I am Vaibhav Hanumant Yadav. Holding a saving account of ICICI bank in at Bhandarkar Road Branch, Pune (Maharashtra). Some one unknown person transfer Rs. 41200/- from my account on 05-Nov-2010 at 12.48 PM. Through internet banking. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is 7709377905 at around 11.45 PM on 05-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. He have all the details of my account like account number, baranch name, amount bal in account. At that time he send me all these details by SMS and just confirm with me it is right or wrong.
After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.23 PM on 05-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.30 PM to know that URN number. And at 12.48 PM I have got one more SMS that “Rs. 41200/- (Foruty one Thousand Two hundred Rupees) drown from my account”. My account money i. e, Rs. 41200/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*000186737813*ICCI*NS. His name Arun Chekhaliya.

After this entire incident, I went to branch but any of executive didn't entertain us. They given there agent number who handel such cases. with information that I had comomplaint at ICICI Bank Customer Care No. I communicated with ICICI Bank customer Care Executive by telephonic conversation on ICICI Bank Customer Care No. He heard all my information and told that, we have to make a complaint in crime branch ( Cyber cell ) I complained at crime branch with application and bank statement on 08-Nov-2010.

What action will be taken by ICICI bank against the persone.

why ICICI not send any notice to that person??


Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.

Regards,
Vaibhav Yadav
9822490709
Vaibhav_yadav21@rediffmail.com
     
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Posted by VSR74 on 2012-07-02:
Hi Vaibhav,

ICICI morons dont respond, I will be surprised if they do.
Here is my 3 cents
ICICI bank is a scam. Its total fraud bank. Do you know ICICI spends 25% of their revenue on marketing and ads. They hire expensive movie actors like sharuk Khan to promote their bank.
Customer service people are hopeless and don’t even understand what we are talking. They just keep some paper in front of them read it, no matter what is your question.
I did a large mount of money transfer to my business account in India, I had to pay my employees in India in a weeks time. They sent me an email after 3 days saying money was deposited in the account, and assumed that everything went fine. On the payroll day everything started bouncing. when I checked the account there is no money. When I call the customer service they said, send an email to nri@icicibank.com. I sent an email, did not hear anything from them for 20 days. After 20 days some moron calls me and tells me there was some name mismatch. If there is a name mismatch and money is not deposited, how did they send an email saying its money was deposited.
I asked them to return the money to my bank in USA, they did not respond for another week, then they sent me another email saying they cannot refund to US $ as the money was already converted to Rupees. They don’t want to deposit the money in Indian bank as there is name mismatch, they don’t want to refund the money. They don’t have any solution for this problem. I had to fight with them for another month. They finally deposited the money in India branch.
I had very bad time with my company employees, I had loose some employees because of this. I am almost at the verge of closing my business.

Guys, Think twice before opening an account with ICICI. Be careful, don’t fall for their marketing talk.
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Apathetic and red tape attitude, ICICI bank NRI customer service
Posted by Sudhanshu on 03/11/2010
BANGALORE -- I opened an NRE account with ICICI Bank Kormangala Branch, Bangalore. I requested for a mandate ATM card for my wife in Jan 2010, which was delivered in time by courier. However, the PIN for the card was never received. So my wife could not use this card, and I had to postpone money transfer to this account from Singapore. On a recent trip to India in 2nd week of March, I contacted the customer service to issue the PIN to her. The reply I got was that her card was deactivated and she had to contact customer service to get it activated. How would she get into phone banking without her ATM PIN? Any way, after much run around, Someone gave me a number in Hyderabad, and they advised me to put in a request through netbanking for activation of the card. I did so, but received no reply to my e-mail. Only thing written was "status of request not known, send e-mail through mymailbox."

I contacted customer service from Singapore through a toll free number, where I was informed that the card was activated but for issue of PIN, I'll have to contact Hyderabaad. I rang up Hyderabaad on my own cost, where I was repeatedly put on hold for a very long time with the plea that there system was running very slow. After much wait, I was informed that they could not generate the PIN as it was only an ATM card. They also could not take a request for PIN from me and my wife will have to contact them. The PIN will be sent to my wife's communication address. I informed that my wife is working and anything sent by courier was likely to be missed (as apparently happened with the PIN mailer first time), so could they please instruct the courier to contact her on her cell phone before coming. I was informed that this could not be ensured.

So, I cannot be informed about the PIN for my own account, delivery of PIN to my wife cannot be ensured, and in effect, the very purpose of opening an NRE account is defeated. Disgustely, I sent in a request to close the account, and decided to use another bank.

My advice to other NRIs considering using ICICI bank for opening NRI accounts is : be aware. It is the worst service and cooperation that I have ever encountered.
     
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Posted by ICICI Bank Customer Care on 2010-03-17:
Dear Sudhanshu,

We regret the inconvenience caused.

Please write to us at care@icicibank.com (Subject line: UID 286305) along with your contact info and account number. We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.
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