Ideal Image

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3.9 out of 5, based on 75 ratings and
115 reviews & complaints.

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Ideal Image Laser Hair Removal -Complaint. They scarred me!
By -

I ve been going to Ideal Image for hair removal and had many treatments already and its not working! the hair keeps growing back and on my last treatment I got burnt. They used the wrong laser on me and I had burns all over the treatment areas, my skin bubbled and peeled and I felt like my body was on fire and they didn't do anything! she acted like nothing happened and sent me home but I couldn't drive so I came back and they just put ice on me and aloe vera...and gave me numbing cream. Now its over 2 months after and I have scars everywhere where I was treated! I got dark brown circles on my skin from the laser and they still act like its no big deal and keep telling me its going to fade and that its better looking than it was the first few days after the treatment! They told me to buy some $70 cream that I had to pay for from my own pocket when it was their fault that I had this happen to because she used the laser for very fair skinned people on me when I always use the one for darker skin tones!

     
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Favorite thing for me.
StarStarStarStarStarBy -
Rating: 5/51

WINSTON SALEM, NORTH CAROLINA -- I really went to check out Ideal Image because of how much I heard about them on 107.5. My friends talked about it but no one had done it so I got to be the first. I went but wasn't expecting anything because I just graduated and I knew I couldn't afford to pay for it-- I heard it was expensive to do but I knew I could go talk to them for free. This sounds funny when I say it but I had fun when I was there. I thought I was going to be meeting with some stuck up person but Rachel was awesome. She understood me and what I really wanted and made me feel okay about it. I also found out laser would help get rid of my razor burn. She helped me get financed through Ideal Image. She said that everyone qualifies but I was still nervous because I never qualified for payments anywhere before. Shannan did my treatment and was easy to talk to. We talked about doing my bikini next. I loved that everyone there is a girl like me, but I know the doctor there is a man. Molly and Danelle (I think that's their names) were so nice when I asked them about the bikini because I was curious how it would feel and they told me its not bad at all but even if I'm sensitive they have a way to numb you. Rachel called to check on me after treatment and I decided to leave this review because I feel like I actually matter to them which I don't feel like many other places. My underarms are so smooth and there is no shadow under my arms anymore. I am adding the bikini next. This is the best thing I've done for myself.

     
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Stay Away: Rude Staff and Was BURNED
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- Overall, the staff is not courteous or friendly at all in addition to it being WAY overpriced. I warn you to not take advantage of their so-called special offers because really, their services are not worth the money they want you to pay.

The staff is very disingenuous and actually, quite rude. Especially, the manager/sales consultant on site whose name is Alyssa [snip]. She is like a Stepford wife. When I went in to tell her I had been BURNED and wanted a refund, she gave me one of her mannequin smiles and was not concerned in the least that I was injured in her facility. She never even apologized.

I had gone in for my 2nd series of treatments but due to a work issue which had to be addressed, I ended up late for my appt. Now I even called up there approx 40 minutes beforehand to tell them I was running late, but the receptionist who answered the phone was very rude and curt... completely unprofessional behavior. She could not guarantee I could get in. Now having had laser treatments before, I knew that my actual service would take all of 5 minutes (which it ultimately did). However, they were not willing to 'squeeze me in' after driving through horrible traffic to get there in the 1st place. They only have 4 locations in the city, so even their nearest office was an inconvenience... but then again, I went out of my way thinking I was receiving this fantastic service.

After asking them to squeeze me in, then watching them take care of another customer (in no more than 5 minutes), they still didn't want to service me which was when I asked for the manager (Alyssa) who gave me one of her mannequin smiles, apologized and said 'no problem'... she said the front office staff should have been more courteous, blah, blah, blah and yes-- of course we can squeeze you in (pause for fake smile again).

So I received the treatment (which took 5 minutes) and then proceeded with my day. Well sure enough, I ended up burned in one of the treatment areas. After being burned, I decided that I no longer wanted their services and wanted a refund. Now after leaving a message as to what happened I NEVER received a call back from Alyssa or their offices. That was when I had to pretend I was a new customer coming in for a consultation in order to even speak to her. Again, upon asking Alyssa for a refund she proceeded to give me one of her mannequin smiles and tell me there were no refunds.

That was when I had to contact corporate to work this matter out. I received a pro-rated refund for the services received (less the treatment for my burned underarm) but no thanks to the Buckhead office that have acted and behaved horribly through this whole process. I strongly caution against using their services... they are over-priced for what you are getting and are a very rude staff. Anyway, I do have documentation and pictures of me being burned and am seriously considering pursuing further damages because of this experience.

     
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Misleading Advertisement, Misinformed, Scammed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOISE, IDAHO -- BUYERS REMORSE. There are plenty of other places to go through for laser hair removal that will provide the same or better service for less than $500 as opposed to $5,000. Do your research. Do not pay top dollar to be scammed. I was pressured into signing a huge stack of paperwork at my first consultation so that they could laser me that day. I was told I would be hairless after that first appointment. Not true. They didn’t bother to tell me I had to be completely shaved for the treatment to be most effective, and the technician certainly didn’t care or bother to tell me to shave prior to burning my hair with a laser. I was told at consultation that hair,grows in three phases and after three treatments I would have no more hair and the following 6 treatments are just for spot treating. I have now had 4 treatments,and my bikini hair,is growing out thick as ever and there are huge patches that the technician has missed every time. I was verbally,guaranteed results but when I went in to voice my concern, was told that I am only,guaranteed 9 treatments,and,have to pay after that. I was told at my consultation that results are,guaranteed or my money back. I should have recorded the doctor saying this. I am paying top dollar for a service that is not being provided. You can get laser hair removal for $500 with the same lasers. Do not be scammed into going through Ideal Image. The only reason I went with them is that it was,“guaranteed lifetime results” They have a huge stack of papers for you to sign that they rush through with you and don’t expect you to read the fine print on every page. No matter how nice the doctor seems, these people know they are scamming you. They are successful because of advertising and,misrepresentation. I chose to pay over $4,000 because the doctor told me at,consultation that I was only paying more because it’s 100%,guaranteed with a lifetime warranty. She said if my hair ever grows back, I can go to any Ideal Image in the country and be treated free. This is what the doctor told me, but the fine print words it a little differently. You’re only given 9 treatments and have to,“co-pay” for anything after that, even if the treatments don’t give you results. You can,“co-pay” for your treatment at any laser hair removal place. Ideal Image is ridiculously expensive and it,does not provide you a better service than the other places that charge less than $500. BUYER BEWARE. There are plenty of other places to go through for laser hair removal. Do not pay top dollar to be scammed. If Ideal Image were to actually provide me the service they told me I was paying for then I might change my mind. But presently, I am experiencing the worst buyers remorse of my life. Do not go,through Ideal Image. If you have already made the mistake of going through Ideal Image, talk to any lawyers you know about getting out of contract.

     
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Biggest Regret Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OMAHA, NEBRASKA -- BUYER BEWARE!!!!! This place is a scam and full of liars who will tell you whatever you want to hear. I had started treatments here about two years ago and I am much worse off now than I was two years ago. First off, at my consultation, I was told “You are a perfect candidate” and “hair grows in three phases so after three treatments you will have no more hair and the rest of the treatments are just for spot treating so I was pressured at the consolation to sign the paperwork so they could hurry up and start working on me right away. (mistake number one) Well after about four treatments, I spoke to someone about my concerns because I still had almost all of my hair growing back. (and when they tell you hair doesn’t grow back darker and courser, they are lying to you some more because in fact it does) While talking to this employee about the situation, I was assured they would take care of me. They said if they needed to get me extra treatments at no charge they would to guarantee I would not be unsatisfied with the product. This was promised to me several times so at this point I went on with the treatments hoping they would stick to their word (get it in writing). Close to the end of my paid treatments (I was paying for my whole entire arm, front and back up to my shoulders) I was pointing out to the technicians that the past couple times, the technician had completely skipped the back of my arm. I voiced my concern again because they charge you based on the area you are doing. So I am now paying for the service they are not providing me. When I pointed this out, once again I was promised extra free treatments to make up for the missed sections. I had accepted that offer at this time (I should have gotten it in writing!!!!.) During my last paid treatment, once again I voiced how I don’t think the treatments had been working the whole time. She once again said she would file an unsatisfactory report for me and get me extra treatments till the problem was fixed. She schedules me for my next appointment and I come back as scheduled. This time however, I am asked for like $150 before they will treat me. When I inquire about this charge, I find out no one had ever filed anything about free treatments. At this point when I point out how I am not happy with this product and was promised it would be taken care of, they pull me in back and look at my arms and are like “oh yea, it appears you still have a lot of hair. Let me take some pictures and file an unsatisfactory report which will take two weeks and we will call you back then and if that doesn’t work we can talk about getting your money back.” It has been over a month and I have heard nothing back from them. My hair on my arms is WAY worse off now than it ever was before I started. They had charged me almost $5,000 for this service. I feel like this place is a scam and they will continue to tell you whatever you want to hear until they have taken all your money. This place is successful because of misrepresentation. They will promise you things the whole entire time but will not act on any of it. If they ever end up making the situation right, I will take down this review but in the meantime, look out for this place. IT IS A SCAM!!!!!!!

     
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Very Frustrated After Being a Client for Years
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.

The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses. I had the front part of my neck treated because of PCOS and hirsutisim and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.

I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.

     
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Not Fully Informed
StarStarStarStarEmpty Star-
Rating: 4/51

ST. LOUIS, MISSOURI -- I have completed my treatments with Ideal Image (underarms, lower leg, and bikini).. Overall I am very happy with the results HOWEVER a few things to note- like don't throw away your razor:

  • MISLEADING ADVERTISEMENTS. Hair "removal" should be clarified to Hair "Reduction". After my 9th treatment when I pointed out to the nurse that there was still come hair the word "reduction" was suddenly offered up.

  • Read the details of what "LIFETIME GUARANTEE" means. While I though I did my due diligence in asking a number of questions on the front end shame on me for not reading all the details of my contract. That is my fault. However shame on Ideal Image for being intentionally misleading. I specifically told the laser activates hairs that may otherwise have never grown which is how they are able to remove all hair. I then pushed more and asked what if your hormones do change and new hair grows to which I was told this would be covered under my lifetime guarantee. Unfortunately lifetime guarantee does not mean the thousands of dollars you have already spent will cover those unwanted hairs. It means you can pay the lifetime guarantee cost to have them removed.

  • MAINTENANCE- I further learned that it is expected to need to come back for maintenance after your hair "removal" is completed. Some people as often as 3 or 4 times a year! Needless to say I was really pissed off my last appointment when I learned this is to be expected because I was never told this during my consultation even with my probing questions. Furthermore, your maintenance costs are not a set fee- it is based on how many laser pulses you need! I am sorry- I have very long legs. That could be several hundred dollars per maintenance visit.

Again overall I am happy and do only shave about once a month which is so much nicer that every day. I am just unhappy in supporting a company that is misleading. Especially since I so highly recommended them during my treatments and have several friends and family that signed up. I wish I had known the above items so that I could disclose those with my recommendation. I also really hope that my once a month shaving continues and that I don't find myself shaving more and more frequently as more time passes from my last treatment.

     
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Pure Scam! No Personal Concern for Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I had made an appointment for a consultation. After relentless calls and emails as reminders for the appointment I had almost decided to cancel. Unfortunately I went and it turned out to be my biggest mistake. First of all the sales consultant is no different than a car salesman. The sales pitch is very aggressive, but she used this super sweet personality as a cover. Maybe she is genuinely a nice person, but I find it hard to believe now. Second, as she described the hair removal process, she was very vague in some areas of the process. She said it was painless. It is most certainly not painless. I made it through two treatment. The second treatment was excruciating.

She was also very vague about the contract itself. I explicitly asked if I could cancel after I had started if I needed to. She told me I could. However when a family situation came up which involved another financial obligation I had to choose. Of course I have to take care of my family. after much arguing with the consultant, she basically told me that there was nothing I could do. I was stuck with the $3,500 payment even if I didn't show up for treatments, which I was refusing.

After about a weeks worth of phone calls and emails I got hold corporate, who finally cancelled my contract.

     
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Excellent in All Aspects :)
StarStarStarStarStarBy -
Rating: 5/51

PITTSBURGH, PENNSYLVANIA -- This is one of the few times that I have had an excellent experience in all aspects of a service. It was easy to get in touch with the Ideal Image office (at the Robinson township location) to set up a consultation. The office was very clean and nicely decorated. The consultation with Lisa was thorough and informative – I had no questions that hadn’t already been answered in her explanation of what to expect, the background of Ideal Image, etc. I decided to take advantage of the great Holiday deals, and came in later that day after work to sign paperwork since it was at a convenient location near my work. They informed me there would be an opening in about an hour if I would like to get my first treatment that day, so I decided to wait. It went quickly – I was offered complimentary drinks (as well as at my initial consultation) and had a great time conversing with the Guest Services Consultant, Trina. The entire staff here was so professional and friendly from the beginning, that it really was a factor in deciding to purchase a package that day instead of checking out other Laser centers. When I went back with the Nurse (Traci) to get my underarms treated, I surprisingly felt at ease. She explained what she was doing, and the whole procedure was very quick and much less painful than I had imagined. After one treatment, it’s taking much longer for the hair to grow back in.

I am still paying off school loans, etc., which is why I only decided to get one service done at this time. Once my debt is paid off later this coming year, I will be back to schedule additional areas to be treated. I will definitely be recommending this business to friends, and this office in particular.

     
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Prices have doubled in the last two years
By -

18 months ago I had several friends begin laser hair removal at Ideal Image. Recently I decided I wanted to join them. Ideal Image doesn't post any prices, so I asked my friends how much they had paid for their services.

For underarms and bikini, one paid $1800.
For underarms, bikini, and full legs, another paid $3000.

I waited until Ideal Image was running a 50% off special before scheduling my consultation. I went into my consultation expecting and willing to pay between $2000-$2500 for lower legs and bikini.

I was quoted at $6526.80 for these two services. This is including a 60% discount (50% for the special and 10% for a friend referral). For lower legs alone, I was quoted at $3625.20 - more than what my friend paid for full legs, bikini, and underarms two years ago.

The location at which I received my consultation boasted an amazing safety record, used only Nurse Practitioners and Physician Assistants to perform the laser hair removal, and offered a lifetime guarantee after completing 9 treatments. They also informed me that they had switched over to "corporate pricing" in the last two years, and that was why their prices had more than doubled.

I recommend avoiding Ideal Image until they return to their former, more reasonable prices.

     
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