WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF Marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the company's HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room. The company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode.
I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques. This left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guest's lips... She didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed".
When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious. The company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth. Yes you heard right. You might come out with more hair than when you started!!!
Their wonderful lifetime treatments doesn't mean a lifetime with free treatments... You pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses. After doing these treatments for almost three years I can tell you that it doesn't make that big of a difference.
My sister works at a dermatology office. She's not a nurse. They use the same laser. They charge one tenth of the price and it works every bit as good. Go somewhere else. Don't trust that "Yes it may cost $7,000 or more for your legs but it's worth it and the financing is awesome." This is not a company that I would ever consider using. All they care about is building a bigger company and how many millions of dollars they can bring in a year.
ALBANY, NEW YORK -- Beware of this company. Make sure before you sign any contract that you have your first treatment, this is the mistake I made. Stupidly I sign the agreement without a test run. When I had my laser treatment it was terrible, I had a lot of pain. Unfortunately, because I sign the agreement, they did not want to let me out of it. After much arguing, finally they gave me some of my money, and I mean some. So, I realized I was stuck but I was making steady payment. So after I get my bill down to approximately $500.00, I get a statement in the mail. Unbelievable they added over $400.00 interest charge to make the bill $990.59.
I call and I get some smart idiot on the telephone, so then I wanted a supervisor who was as much help as a rubber crutch in a room full of broken ankles. The idiot kept repeating that what I got was a promotional rate with no interest...now they will charge me. REMEMBER, DO NOT TRUST THESE PEOPLE.YES I was stupid. But make sure you try your first laser treatment before signing anything. The woman who did mine has the hands of a blacksmith.
BETHLEHEM, PENNSYLVANIA -- I reached out to this company in Bethlehem, PA and asked very specific questions before I made the appointment. I was lied to from the start. I was told Cool Sculpting started at $750 for the abdomen. Then when I met the person, she flipped out small book from the company and showed 3 before and after photos from the procedure not even done by the tech which would be doing my procedure. When I asked to see before and afters they had done she literally pulled a piece of paper out of the trash and told me they can't show me any others because of Hippa laws.
Then she told me it would be $4200 even after their big sale of 30% off. I told her I would not have even wasted my time coming in if they told me that up front. Lipo costs $5000 with anesthesia and an overnight hospital stay. How this company gets away with charging a ridiculous amount for a procedure they could not even show me they have done well on others is outrageous. This is a company catering to clients who have discretionary income and certainly their approach to sales and customer service needs to be addressed. I would not recommend at all to others.
INDIANAPOLIS, INDIANA -- I went in in November or December 2014 to get my underarms treated for $1499. In February I told them I'd need to cancel the treatments because I was moving out of the country. At the point, I had only gotten two treatments on one underarm and one on the other (had cellulitis) so really 2.5 treatments. While in the other country I was still being billed! So, I had to call long distance to get this taken care of. They said the person in charge would call me back, she never would. After multiple calls and no call back, I filed a dispute and they credit about $550 back but the balance was still over $800 and they kept billing me.
I called again, promised a call back, and still no call backs! Last night a collections agency called me as a result of their lack of professionalism and dealing with complaints. They don't deal, they let your credit score you work hard to upkeep go hay wire. I called them again saying I would not pay for a service I was no longer using! Especially not $800+ for two and a half treatments. If the regional manager doesn't call back, as promised, I will take matters into my own hands!
ST. LOUIS, MISSOURI -- As long as you have dark hair and pale skin you're a "perfect candidate". They don't tell you that the hair has to be really really dark and coarse in order for laser to work. They let me buy packages where laser didn't take for the most part, about 90% of areas, because as I learned it doesn't work on peach fuzz hairs. When I told them this during consultation they told me it works on peach fuzz, which is a misleading lie because it didn't. When I told them this they play dumb and come up w/ excuses. They are dishonest, misleading crooks.
MIAMI, FLORIDA -- Did 1 session of 1 hour of Cool Sculpture on my love handles, and front belly. I saw no results whatsoever. DON'T WASTE YOUR MONEY!! Trust me!! I contacted them to see if they would do something about it, so this is how it went: The first person who reviewed the pictures before and after agreed that there wasn't any difference (this is after waiting 4 months since the procedure).
She then told me that she would let the management know. I then got a call a few days later and the lady only offered me to give me another session but for half the price. They didn't want to own to their responsibility to either give me a refund or do another session for free. I didn't even waste my time anymore, if the first session didn't do anything, I wasn't going to spend more money in this BS.
LAKELAND, FLORIDA -- I paid over $7000 to have 5 areas treated. I've just completed 10 treatments (9 + 1 complimentary due to poor results) and still have a lot of hair. I will now have to pay for any additional touch ups and still have another year of paying $200 a month on my credit.
I've been told I have the "perfect hair/skin type" and yet I'm not getting the results. I've been asked over and over if I have a hormone deficiency and if I'm able to have kids (causing me to panic and think there's something wrong with me since I haven't yet tried to have kids). The staff at the office I go to are all very nice and friendly, but I definitely think for thousands of dollars and hours of pain, I shouldn't have this much hair left (at least 50% maybe more). :(
WESTMINISTER, COLORADO -- I just completed my 9th treatment on my face. My hair growth is 10x worse than when I first started my treatments. They set up an appointment for an "evaluation" and just took pictures of my face and said it would take a week or so to get a call back to see if they approve 2 more treatments. She also stated that if it didn't work they MIGHT be able to refund my money back or at least half which is complete BS.
If I'm paying almost 4 grand for this I expect it to work or expect a full refund. They aren't the ones having to deal with this excessive hair growth. Also every time I go for my treatment there is always new staff. Makes me wonder what does so wrong that they have such a huge turn over.
OMAHA, NEBRASKA -- Thought I was getting a great deal, turns out it was all a scam like the other posts suggest. I paid over 3K for bikini laser hair removal which doesn't even include your back side! While there is significant hair loss, I do still have dark brown hair growth that they say "won't go away because the hair is too thin." They also burnt my skin very badly last time.
When I called to tell them they had me come in to get some pictures but then nothing else was done. Three months later and I still have burn scars where the pigmentation in my skin is much lighter than the rest of my skin. I would NOT recommend using Ideal Image. The staff is friendly but the amount it costs is not worth it! I have since gone to Village Point Med Spa for other laser hair removal treatment. They charge 1K for the same treatment INCLUDING the back side. I will never recommend Ideal to anyone.
WILLOW GROVE, PENNSYLVANIA -- The old adage "If it's too good to be true it probably is" definitely applies here. I spent several hours after being approved for a line of credit to try & fix my love handles. The side effects after lasted 8 days. (The pin pricking feeling was constant & seemed tortuous by the 8th day). But if it had helped I wouldn't have minded. But it didn't. When I went back 2 months later for follow-up, they tried to tell me that the before & after pictures showed 25% improvement - which it clearly did not!! I saw absolutely no difference.
But they said to really get the full benefit I'd have to pay more money for an additional round. The pictures were definitely not a side-by-side accurate comparison (not sure how she managed to alter it but the before pictures were closer and the after pictures were further away creating an illusion that there was a difference but I can tell you I look at my body every day and nothing has changed. Then she tried to tell me that it's probably because I weighed 5 pounds more than before the treatment. That it was somehow my fault, that I had gained weight.
(The truth is I have been dieting for the two months and had actually lost 5 pounds according to my doctor's office). The bottom line is I'm in debt, I struggled with discomfort for over a week, and in the end my body is no different than before I started. The only thing I'm more disappointed in an Ideal Image is myself for falling for the scam.