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Inconsistent and Ineffective Treatment.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

AUSTIN, TEXAS -- I signed up for an approximately $5000 package for laser hair removal. Each appointment had a different staff member. Each had their own definition of the treatment parameters, resulting in inconsistent margins for the area treated. The worst part was when they would overtly skip over an area leaving a 'patch' untreated. I would bring it to their attention and they acted as if it was my fault for having shaved, not shaved, been in the sun... I assure you the sun never see that area! It was always painful despite 2-hour advance use of numbing cream.

The staff each had different dispositions, some sunny others, very cold and made you feel like a number. It's a very big commitment financially and being vulnerable during treatment for people to have a poor bedside manner and worse, accuse you of the reason the treatments aren't working. They never treated the same area, the same. Therefore I got inconsistent and ineffectual results. $5000 later and I am dissatisfied. Hair is lighter but not removed.

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Deceptive Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- Several years ago I made an appointment with Ideal Image to find out about the treatment. I ended signing up for a 6,000 contract. It was divided up into regions. 1500 dollars was for the peri area for hair removal and the remaining for my chin hairs and upper lip. I wanted to think about it but let myself be pressured into signing up and started treatment that day. The manager led me to believe that the contract was for as long as the company stayed in business or the hair was eliminated. He also failed to tell me that the laser did not work on grey hair.

After about 10 months I was told by the staff that my treatments had run out and that if I wanted to continue it would be a dollar for each laser hit. A 70 dollar minimum. I knew I had been taken but I could not find the original contract. The staff tried to say that I should have come every 10 weeks on a regular basis and that's why I did not have better results. The treatment is effective but way way overpriced. Learn from me. Read the contract and do not act impulsively.

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Ideal Image Laser Hair Removal
StarStarStarStarStarBy -
Rating: 5/51

DELAWARE -- I had laser hair removal done at the Newark Delaware Ideal Image. My experience was incredible. The facility was always clean, the staff always very professional and friendly. It was expensive, but worth every penny. The result have been amazing. I would recommend Ideal Image to anyone.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA BEACH, VIRGINIA -- I had cool sculpting done and after two years my areas are worst and bigger. The areas treated are still sore to the touch. It is the worst decision I have made especially for the pain after the procedure. The hair removal is horrible and the hair has come back after finishing all treatments. Please do not waste your time or money!

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Wouldn't Trust This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF Marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the company's HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room. The company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode.

I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques. This left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guest's lips... She didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed".

When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious. The company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth. Yes you heard right. You might come out with more hair than when you started!!!

Their wonderful lifetime treatments doesn't mean a lifetime with free treatments... You pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses. After doing these treatments for almost three years I can tell you that it doesn't make that big of a difference.

My sister works at a dermatology office. She's not a nurse. They use the same laser. They charge one tenth of the price and it works every bit as good. Go somewhere else. Don't trust that "Yes it may cost $7,000 or more for your legs but it's worth it and the financing is awesome." This is not a company that I would ever consider using. All they care about is building a bigger company and how many millions of dollars they can bring in a year.

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Waste of Time & Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLOW GROVE, PENNSYLVANIA -- The old adage "If it's too good to be true it probably is" definitely applies here. I spent several hours after being approved for a line of credit to try & fix my love handles. The side effects after lasted 8 days. (The pin pricking feeling was constant & seemed tortuous by the 8th day). But if it had helped I wouldn't have minded. But it didn't. When I went back 2 months later for follow-up, they tried to tell me that the before & after pictures showed 25% improvement - which it clearly did not!! I saw absolutely no difference.

But they said to really get the full benefit I'd have to pay more money for an additional round. The pictures were definitely not a side-by-side accurate comparison (not sure how she managed to alter it but the before pictures were closer and the after pictures were further away creating an illusion that there was a difference but I can tell you I look at my body every day and nothing has changed. Then she tried to tell me that it's probably because I weighed 5 pounds more than before the treatment. That it was somehow my fault, that I had gained weight.

(The truth is I have been dieting for the two months and had actually lost 5 pounds according to my doctor's office). The bottom line is I'm in debt, I struggled with discomfort for over a week, and in the end my body is no different than before I started. The only thing I'm more disappointed in an Ideal Image is myself for falling for the scam.

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Cool Sculpting doesn't work.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Did 1 session of 1 hour of Cool Sculpture on my love handles, and front belly. I saw no results whatsoever. DON'T WASTE YOUR MONEY!! Trust me!! I contacted them to see if they would do something about it, so this is how it went: The first person who reviewed the pictures before and after agreed that there wasn't any difference (this is after waiting 4 months since the procedure).

She then told me that she would let the management know. I then got a call a few days later and the lady only offered me to give me another session but for half the price. They didn't want to own to their responsibility to either give me a refund or do another session for free. I didn't even waste my time anymore, if the first session didn't do anything, I wasn't going to spend more money in this BS.

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Terrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBANY, NEW YORK -- Beware of this company. Make sure before you sign any contract that you have your first treatment, this is the mistake I made. Stupidly I sign the agreement without a test run. When I had my laser treatment it was terrible, I had a lot of pain. Unfortunately, because I sign the agreement, they did not want to let me out of it. After much arguing, finally they gave me some of my money, and I mean some. So, I realized I was stuck but I was making steady payment. So after I get my bill down to approximately $500.00, I get a statement in the mail. Unbelievable they added over $400.00 interest charge to make the bill $990.59.

I call and I get some smart idiot on the telephone, so then I wanted a supervisor who was as much help as a rubber crutch in a room full of broken ankles. The idiot kept repeating that what I got was a promotional rate with no interest...now they will charge me. REMEMBER, DO NOT TRUST THESE PEOPLE.YES I was stupid. But make sure you try your first laser treatment before signing anything. The woman who did mine has the hands of a blacksmith.

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I Feel Robbed
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LAKELAND, FLORIDA -- I paid over $7000 to have 5 areas treated. I've just completed 10 treatments (9 + 1 complimentary due to poor results) and still have a lot of hair. I will now have to pay for any additional touch ups and still have another year of paying $200 a month on my credit.

I've been told I have the "perfect hair/skin type" and yet I'm not getting the results. I've been asked over and over if I have a hormone deficiency and if I'm able to have kids (causing me to panic and think there's something wrong with me since I haven't yet tried to have kids). The staff at the office I go to are all very nice and friendly, but I definitely think for thousands of dollars and hours of pain, I shouldn't have this much hair left (at least 50% maybe more). :(

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Do not go to them
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BETHLEHEM, PENNSYLVANIA -- I reached out to this company in Bethlehem, PA and asked very specific questions before I made the appointment. I was lied to from the start. I was told Cool Sculpting started at $750 for the abdomen. Then when I met the person, she flipped out small book from the company and showed 3 before and after photos from the procedure not even done by the tech which would be doing my procedure. When I asked to see before and afters they had done she literally pulled a piece of paper out of the trash and told me they can't show me any others because of Hippa laws.

Then she told me it would be $4200 even after their big sale of 30% off. I told her I would not have even wasted my time coming in if they told me that up front. Lipo costs $5000 with anesthesia and an overnight hospital stay. How this company gets away with charging a ridiculous amount for a procedure they could not even show me they have done well on others is outrageous. This is a company catering to clients who have discretionary income and certainly their approach to sales and customer service needs to be addressed. I would not recommend at all to others.

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Ideal Image Rating:
Star Star Star Half star Empty star
3.3 out of 5, based on 104 ratings and
143 reviews & complaints.
Contact Information:
Ideal Image
One Urban Center, 4830 West Kennedy Blvd., Suite 4
Tampa, FL 33609
813-286-8100 (ph)
www.idealimage.com
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