JACKSONVILLE, FLORIDA -- DO NOT give this company your money. Whatever you do, avoid this company all costs, people. Do not be fooled by success stories, do not be fooled by the 'helpful' and 'lovely' counter girls, and do not be fooled by the package deals offered to you at a discounted rate. I am officially on the other side of this experience, which means I'm now able to tell the full story.
What initially Drew me to Ideal Image was an advertisement I heard on the radio about summer package deals only being offered for a limited time only! When I first came here for a consultation, I was in good spirits and hopeful for results. The waiting room was stocked with success story after success story that spouted all kinds of promises. My consultation lasted less than an hour and I wasn't fully convinced this was right for me. I say that because I am fair haired and after reading the fine print, I learned laser hair removal is not very successful for blondes, even those with dark blonde hair like mine.
My hesitance led the consultant to bring in one of their licensed technicians to come in and take a look at my hair. She said somewhat cautiously that I'd make a good candidate, though she didn't look fully convinced. She took a look at my scalp and kind shrugged and said, yea sure. I should have left then, but I was hopeful so I stayed and signed off on the worst financial mistake of my early 20s. If you're reading this, that means after 3 years, I've finally paid it off. It may have been at a 0% interest rate for all 3 years, but this was still a GIANT MISTAKE that I must warn everyone else not to make.
I signed a contract for 7k for the following services: laser hair removal for my crown (widows peak and edges), pits, and full bikini line. Important info about myself that contributes a lot to this entire experience: I'm a person who suffers from pretty high anxiety and I'd like to think that I also have a decent threshold for pain, as I have several tattoos and piercings.
What I was not able to anticipate or predict was how severely laser hair removal would impact my anxiety. While I was given numbing cream to use before every visit, it still did not stop me from having a full blown panic attack after every session. I just could not handle that type of pain for whatever reason. I think I went to 3 full sessions before I threw in the towel and decided to stop subjecting myself to this anxiety inducing pain.
When it comes to my experience with technicians, I saw a different person every time I went - which also did not help with my anxiety. I had hoped there would be some level of consistency on that front, but there definitely was not. During my very first visit, the technician working with me explained which places would hurt the most based on what I'd signed up for, and proceeded with starting at the MOST painful spot (my crown). I asked her politely to start somewhere else, since I had no idea what to expect at that time. It was awful.
After throwing in the towel and explaining to everyone how this was not going to work for me and my anxiety, I was told that I could not get out of my contract. It was only then that I started digging around on the internet looking into similar horror stories and experiences. I had no choice but to continue paying for a service I could no longer receive. I refused to let them continue laser hair removal and demanded they give me something for my money so that this wasn't all a fucking waste. It was then that I decided to give Cool Sculpting a try. I will never forget my first encounter with the technician for that service, as she said something to me that I will never forget.
Now, I am fairly short and chunky in the middle, but I wear clothing that flatters my body type and hides my imperfections. As soon as I undressed enough for her to see what she would be working with, she said to me, "Wow, you really know how to dress for your body type." She made a few facial expressions along with this comment that insinuated that I was right to choose this service based on what she was looking at. This made me very self conscious and wished that there was someone nicer in the room to quell my nervousness and growing anxiety.
My first Cool Sculpting treatment was also my last. Not only was the remaining balance from laser hair removal not enough to cover more than one Cool Sculpting session, I also got zero results from that as well. I try to block that part of the experience from my mind, as the healing process had me out of commission for well over a week.
I understand that everyone heals differently, but this was just plain uncomfortable and awful to process afterwards. My stomach region felt like it didn't belong to me; like someone had strapped this dead weight to me that I couldn't really feel but that I had to go along my business as usual and without issue. It was the strangest sensation and I don't recommend it to others. Beware and stay away. Keep your money and use it elsewhere.
CUYAHOGA FALLS, OHIO -- Horrible experience. I've seen a plastic surgeon twice for Botox and saw results within hours. I only ever needed 30, 35 units. Ideal image recommended 82-102 units. That seemed completely crazy to me. I just needed between my eyes and forehead. The office staff assured me that she'd look at an imaginary chart and suggest a different amount. She suggested 50.
I asked for second opinion. The practitioner that was doing the process told me I need very little. I got a little more than the plastic surgeon gives me. I usually see results fairly soon. I have yet to see results yet. I am going to be demanding refund or better Botox. Do not use this place. They are horrible. They only care about making money. They don't care about their clients. I was quoted a different price per unit on the phone then in the office. This place is a scam.
ORLANDO, FLORIDA, FLORIDA -- Paid over $6k for treatments that did not work... I noticed after the 3 treatment that it was not working and they talked me into continuing it to see the end result... only to say that there was a reduction and avoid having to give a refund! Now can't get ahold of them and they say that with red and blonde hair it would not be effective. I am a true red hair and if I knew that from the beginning would I have wasted time and money? Of course not!!! So don't waste your money, its all a scam... SCAM!
AUSTIN, TEXAS -- I signed up for an approximately $5000 package for laser hair removal. Each appointment had a different staff member. Each had their own definition of the treatment parameters, resulting in inconsistent margins for the area treated. The worst part was when they would overtly skip over an area leaving a 'patch' untreated. I would bring it to their attention and they acted as if it was my fault for having shaved, not shaved, been in the sun... I assure you the sun never see that area! It was always painful despite 2-hour advance use of numbing cream.
The staff each had different dispositions, some sunny others, very cold and made you feel like a number. It's a very big commitment financially and being vulnerable during treatment for people to have a poor bedside manner and worse, accuse you of the reason the treatments aren't working. They never treated the same area, the same. Therefore I got inconsistent and ineffectual results. $5000 later and I am dissatisfied. Hair is lighter but not removed.
KANSAS CITY, MISSOURI -- Several years ago I made an appointment with Ideal Image to find out about the treatment. I ended signing up for a 6,000 contract. It was divided up into regions. 1500 dollars was for the peri area for hair removal and the remaining for my chin hairs and upper lip. I wanted to think about it but let myself be pressured into signing up and started treatment that day. The manager led me to believe that the contract was for as long as the company stayed in business or the hair was eliminated. He also failed to tell me that the laser did not work on grey hair.
After about 10 months I was told by the staff that my treatments had run out and that if I wanted to continue it would be a dollar for each laser hit. A 70 dollar minimum. I knew I had been taken but I could not find the original contract. The staff tried to say that I should have come every 10 weeks on a regular basis and that's why I did not have better results. The treatment is effective but way way overpriced. Learn from me. Read the contract and do not act impulsively.
WEST JORDAN, UTAH -- NOT Impressed at all... they (sales consultants) get you with the idea everything works (cool sculpting & KyBElla) and you see results. CURVY girls DO NOT get suckered in like I did. They don't work. As long as they get your $$, they will tell you exactly what you want to hear. Now I am paying $5K for two procedures that I was told would be amazing and both did nothing. Now I have been told if I “really” want to see results I will need to pay another $3k... yep, this place is a joke!
ASHEVILLE, NORTH CAROLINA -- Paid $5,000 for them to tell me I needed additional treatments AFTER I went on a diet and exercise regimen and lost weight. Had procedure done in January 2018 and kept waiting and waiting for these MIRACULOUS results I had read about to appear. Went back in April for a review of before and after pictures. Technician tried to show me where there were improvements but for $5,000 I didn't see anything that was worth that much. I'm a RN and I work HARD for my paycheck. I feel like I was ripped off.
DELAWARE -- I had laser hair removal done at the Newark Delaware Ideal Image. My experience was incredible. The facility was always clean, the staff always very professional and friendly. It was expensive, but worth every penny. The result have been amazing. I would recommend Ideal Image to anyone.
VIRGINIA BEACH, VIRGINIA -- I had cool sculpting done and after two years my areas are worst and bigger. The areas treated are still sore to the touch. It is the worst decision I have made especially for the pain after the procedure. The hair removal is horrible and the hair has come back after finishing all treatments. Please do not waste your time or money!
WEST JORDAN, UTAH -- I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF Marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the company's HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room. The company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode.
I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques. This left me feeling even more frustrated because she (the medical preceptor for multiple states) injected the wrong product into a paying guest's lips... She didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed".
When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious. The company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth. Yes you heard right. You might come out with more hair than when you started!!!
Their wonderful lifetime treatments doesn't mean a lifetime with free treatments... You pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses. After doing these treatments for almost three years I can tell you that it doesn't make that big of a difference.
My sister works at a dermatology office. She's not a nurse. They use the same laser. They charge one tenth of the price and it works every bit as good. Go somewhere else. Don't trust that "Yes it may cost $7,000 or more for your legs but it's worth it and the financing is awesome." This is not a company that I would ever consider using. All they care about is building a bigger company and how many millions of dollars they can bring in a year.