Ideal Image

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4.1 out of 5, based on 67 ratings and
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Ideal Image Laser Hair Removal -Complaint. They scarred me!
Posted by on
I ve been going to Ideal Image for hair removal and had many treatments already and its not working! the hair keeps growing back and on my last treatment I got burnt. They used the wrong laser on me and I had burns all over the treatment areas, my skin bubbled and peeled and I felt like my body was on fire and they didn't do anything! she acted like nothing happened and sent me home but I couldn't drive so I came back and they just put ice on me and aloe vera...and gave me numbing cream. Now its over 2 months after and I have scars everywhere where I was treated! I got dark brown circles on my skin from the laser and they still act like its no big deal and keep telling me its going to fade and that its better looking than it was the first few days after the treatment! They told me to buy some $70 cream that I had to pay for from my own pocket when it was their fault that I had this happen to because she used the laser for very fair skinned people on me when I always use the one for darker skin tones!
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Soaring Consumer on 04/10/2010:
I suggest consulting a lawyer. You should sue them for a full refund for failure to perform services under contract and for punitive damages for unprofessionalism and negligence resulting in bodily injury and permanent disfigurement.

Voted helpful.
*Shannon on 04/23/2010:
Wow, this looks painful. As the first commentor stated, why haven't you sued this company and why has it taken you so long to take a stand on this? When did this happen and is it too late to get a lawyer to bring them in on charges of negligence? Is it a reputable company and how long have they been in business, this also makes a difference in bodily injury cases. Good luck to you in your pursue.
DebtorBasher on 04/23/2010:
Did you have tanned skin at the time of the treatment? I found this on their website. (Though if you did, they should have informed of you this and as it states, they won't do the treatment on excessive tanned skin)...

Laser Circles - blemishes that occur on the skin from treating tanned skin with laser. Prudent laser hair removal practitioners, like those at Ideal Image will not treat patients with excessively tanned skin because of the possibility of developing laser circles or laser skin burn.
Anonymous on 04/23/2010:
Good info DB.

This looks painful. I wish I had advice to give on this one. When these types of businesses are treating people they need to go over EVERY possible reaction someone can have. I can't even imagine what the pain would be like.
DebtorBasher on 04/23/2010:
I agree Pro, they should do a little test on the skin first to see if there is any problem.
rosy06 on 05/04/2010:
I've been going to Ideal Image and have had the opposite experience - the staff there has been great and so have my results (and my friend's too). I read your posting and then looked through my contract from Ideal Image, and your reaction is one of the ones listed and I remember them showing me a picture of the brown circles during my first appointment and saying that can happen if you tan. And they always tell me "no tanning" each time I'm there to remind me.

Anyway, I'm a paralegal (not a lawyer) so take this for what it's worth, but I don't think you have a case against Ideal Image because they emphasize no tanning plus it was in your paperwork that you signed. And if you have been tanning at all and that's in your record then basically you caused your own problem and there's no way you'd win.
Juser on 05/31/2010:
I've had a very successful treatment through Ideal Image, as has my ex-gf. I started in Dec. 2006 and my body hair is virtually gone. The circles you have, I also had on my thighs above my knee. It happens, but the circles fade, and when I get a tan, they disappear completely. You can put neosporin on them to help speed the recovery. To me, the effectiveness of the treatment is worth the minor inconvenience of a few circles every now and then.
MaxineRyder on 08/19/2010:
That is absolutely beyond disgusting. Please tell me that someone has forced them to give you compensation for this !!!
robbyfam on 09/17/2010:
Hi...This is very unfortunate...while this is not acceptable, I just want to make it clear that not all laser clinics operate like this and a thorough consultation is discussed before every treatment. We are from Ideal Image Laser Clinics in Sydney, Australia and are not affiliated with the USA chain of clinics. Even if an existing client is being treated, we make sure that there has not been any skin changes since the last treatment and we have personalised treatment cards for every client which outlined specifically what treatment is required. All our laser technicians and paramedical skin care specialists have Laser Safety Certificates, which in Australia is highly recognisable. The person operating the laser should have clearly seen that this girls skin type is too dark for certain lasers. Hope everything does get better.
LaserL on 10/01/2010:
This Looks like a Candela Alexandrite Laser called Gentelase +. There are several reasons for this that can happen. One is the Laser beam may not be centered on the middle of the distance guide which touches the skin. Another may be that the tech may have their hand slightly tilted causing the Cryogen spray to be directed outside the laser beam. ( Cryogen is used to protect the upper layer of the skin during treatments) I think it is a combination of several things. Possibly one or both of the first two I mentioned AND the client was tanned. More often than not, clients will not understand how important it is to be very honest about sun exposure. Clients are fully informed,hence the informed consent, that side effects can happen. The first impulse is to place blame on the facility. I HAD A PREVIOS CLIENT WHO TOLD ME SHE HAD NEVER TANNED AND HAD TREATMENTS AT OTHER FACILITIES WITHOUT COMPLICATIONS. She too had complications after her treatment. I found out later that she has a history of doing this and filing suit.I fought it out of my pocket and exposed her so this would stop. My comments are in no way to support or deny fault. But ever notice that people who are not even close to being able to understand the technology say"you should take legal action.Think about it. Always guilty until proven innocent. should the laser center file suit if the client was tanned and lied? This is there business. This is what hurts a business.
Bebegrace on 10/02/2010:
I am SO sorry you had to go through this. Unfortunately, you probably sign an agreement stating that hyperpigmentation might happen, so there is probably nothing you can due to sue them. The best thing I could recommend would be microdremabration. It helps with cell turnover which will get rid of the scaring faster. With your skin type this will not be permanent. Your very lucky. I've seen A LOT worse.
LaserL on 08/11/2011:
I disagree with Microdermabrassion for these problems. If you look at it like wallpaper that is stuck on a wall, scraping it off may cause a deeper exfoliation and turn the area much lighter than the other surrounding areas. better to avoid all sun exposure and use plenty of moisturizer to the area. The crusting will come off, but there could be lighter areas "hypopigmentation" in the areas. These should resolve but may take up to18 months.
kitty on 07/20/2013:
I say you should definitely sue
hi on 08/20/2013:
Ewww and owww. Get a lawyer now.
Nora on 11/29/2013:
The treatments have not worked. It's been two years and 9 full treatments, $1200 later and still the hair grows on my upper lips. Ideal Image lies and uses long paper work and small print to protect them against lawsuits. I'm just very disappointed.
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Favorite thing for me.
Posted by on
Rating: 5/51
WINSTON SALEM, NORTH CAROLINA -- I really went to check out Ideal Image because of how much I heard about them on 107.5. My friends talked about it but no one had done it so I got to be the first. I went but wasn't expecting anything because I just graduated and I knew I couldn't afford to pay for it-- I heard it was expensive to do but I knew I could go talk to them for free. This sounds funny when I say it but I had fun when I was there. I thought I was going to be meeting with some stuck up person but Rachel was awesome. She understood me and what I really wanted and made me feel okay about it. I also found out laser would help get rid of my razor burn. She helped me get financed through Ideal Image. She said that everyone qualifies but I was still nervous because I never qualified for payments anywhere before. Shannan did my treatment and was easy to talk to. We talked about doing my bikini next. I loved that everyone there is a girl like me, but I know the doctor there is a man. Molly and Danelle (I think that's their names) were so nice when I asked them about the bikini because I was curious how it would feel and they told me its not bad at all but even if I'm sensitive they have a way to numb you. Rachel called to check on me after treatment and I decided to leave this review because I feel like I actually matter to them which I don't feel like many other places. My underarms are so smooth and there is no shadow under my arms anymore. I am adding the bikini next. This is the best thing I've done for myself.
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madconsumer on 03/21/2012:
what color of hair are you treating?

laser hair removal has zero effect on red, gray, or light colored hair.
trmn8r on 03/21/2012:
Your interjection is interesting, but applies to likely a small amount of the target audience of Ideal Image.

1-2% of the world population has red hair
2% is naturally blonde
Many people with gray hair probably don't care about hair removal.

Also, the OP has stated specifically the ways in which the treatment has been effective.
madconsumer on 03/21/2012:
people reading these reviews need to know the true limitations of laser hair removal.
hvt1998 on 03/24/2012:
My hair is brown. The only blonde hair I have is on the top part of my legs but they told me that they can just treat the bottom half of my legs if that is all I need so that's what I am going to do when I am ready. I actually have dark blonde hair on my head but everywhere else the hair is pretty dark which I hear is kind of normal.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Biggest Regret Ever
Posted by on
Rating: 1/51
OMAHA, NEBRASKA -- BUYER BEWARE!!!!! This place is a scam and full of liars who will tell you whatever you want to hear. I had started treatments here about two years ago and I am much worse off now than I was two years ago. First off, at my consultation, I was told “You are a perfect candidate” and “hair grows in three phases so after three treatments you will have no more hair and the rest of the treatments are just for spot treating so I was pressured at the consolation to sign the paperwork so they could hurry up and start working on me right away. (mistake number one) Well after about four treatments, I spoke to someone about my concerns because I still had almost all of my hair growing back. (and when they tell you hair doesn’t grow back darker and courser, they are lying to you some more because in fact it does) While talking to this employee about the situation, I was assured they would take care of me. They said if they needed to get me extra treatments at no charge they would to guarantee I would not be unsatisfied with the product. This was promised to me several times so at this point I went on with the treatments hoping they would stick to their word (get it in writing). Close to the end of my paid treatments (I was paying for my whole entire arm, front and back up to my shoulders) I was pointing out to the technicians that the past couple times, the technician had completely skipped the back of my arm. I voiced my concern again because they charge you based on the area you are doing. So I am now paying for the service they are not providing me. When I pointed this out, once again I was promised extra free treatments to make up for the missed sections. I had accepted that offer at this time (I should have gotten it in writing!!!!.) During my last paid treatment, once again I voiced how I don’t think the treatments had been working the whole time. She once again said she would file an unsatisfactory report for me and get me extra treatments till the problem was fixed. She schedules me for my next appointment and I come back as scheduled. This time however, I am asked for like $150 before they will treat me. When I inquire about this charge, I find out no one had ever filed anything about free treatments. At this point when I point out how I am not happy with this product and was promised it would be taken care of, they pull me in back and look at my arms and are like “oh yea, it appears you still have a lot of hair. Let me take some pictures and file an unsatisfactory report which will take two weeks and we will call you back then and if that doesn’t work we can talk about getting your money back.” It has been over a month and I have heard nothing back from them. My hair on my arms is WAY worse off now than it ever was before I started. They had charged me almost $5,000 for this service. I feel like this place is a scam and they will continue to tell you whatever you want to hear until they have taken all your money. This place is successful because of misrepresentation. They will promise you things the whole entire time but will not act on any of it. If they ever end up making the situation right, I will take down this review but in the meantime, look out for this place. IT IS A SCAM!!!!!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Stay Away: Rude Staff and Was BURNED
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- Overall, the staff is not courteous or friendly at all in addition to it being WAY overpriced. I warn you to not take advantage of their so-called special offers because really, their services are not worth the money they want you to pay.

The staff is very disingenuous and actually, quite rude. Especially, the manager/sales consultant on site whose name is Alyssa [snip]. She is like a Stepford wife. When I went in to tell her I had been BURNED and wanted a refund, she gave me one of her mannequin smiles and was not concerned in the least that I was injured in her facility. She never even apologized.

I had gone in for my 2nd series of treatments but due to a work issue which had to be addressed, I ended up late for my appt. Now I even called up there approx 40 minutes beforehand to tell them I was running late, but the receptionist who answered the phone was very rude and curt... completely unprofessional behavior. She could not guarantee I could get in. Now having had laser treatments before, I knew that my actual service would take all of 5 minutes (which it ultimately did). However, they were not willing to 'squeeze me in' after driving through horrible traffic to get there in the 1st place. They only have 4 locations in the city, so even their nearest office was an inconvenience... but then again, I went out of my way thinking I was receiving this fantastic service.

After asking them to squeeze me in, then watching them take care of another customer (in no more than 5 minutes), they still didn't want to service me which was when I asked for the manager (Alyssa) who gave me one of her mannequin smiles, apologized and said 'no problem'... she said the front office staff should have been more courteous, blah, blah, blah and yes-- of course we can squeeze you in (pause for fake smile again).

So I received the treatment (which took 5 minutes) and then proceeded with my day. Well sure enough, I ended up burned in one of the treatment areas. After being burned, I decided that I no longer wanted their services and wanted a refund. Now after leaving a message as to what happened I NEVER received a call back from Alyssa or their offices. That was when I had to pretend I was a new customer coming in for a consultation in order to even speak to her. Again, upon asking Alyssa for a refund she proceeded to give me one of her mannequin smiles and tell me there were no refunds.

That was when I had to contact corporate to work this matter out. I received a pro-rated refund for the services received (less the treatment for my burned underarm) but no thanks to the Buckhead office that have acted and behaved horribly through this whole process. I strongly caution against using their services... they are over-priced for what you are getting and are a very rude staff. Anyway, I do have documentation and pictures of me being burned and am seriously considering pursuing further damages because of this experience.
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Old Timer on 07/19/2013:
Laser hair removal has zero effect on gray, red or light colored hair.
madconsumer on 07/19/2013:
to bad we cannot vote comments as helpful anymore. the previous comment is correct.
Jessica on 01/20/2014:
This is a temporary fix your hair will grow back it's just like waxing waxing is better and cheaper they say it's permanent it's a lie don't waste your time and money
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StarStarStarStarEmpty Star
Not Fully Informed
Posted on
Rating: 4/51
ST. LOUIS, MISSOURI -- I have completed my treatments with Ideal Image (underarms, lower leg, and bikini).. Overall I am very happy with the results HOWEVER a few things to note- like don't throw away your razor:

- MISLEADING ADVERTISEMENTS. Hair "removal" should be clarified to Hair "Reduction". After my 9th treatment when I pointed out to the nurse that there was still come hair the word "reduction" was suddenly offered up.

- Read the details of what "LIFETIME GUARANTEE" means. While I though I did my due diligence in asking a number of questions on the front end shame on me for not reading all the details of my contract. That is my fault. However shame on Ideal Image for being intentionally misleading. I specifically told the laser activates hairs that may otherwise have never grown which is how they are able to remove all hair. I then pushed more and asked what if your hormones do change and new hair grows to which I was told this would be covered under my lifetime guarantee. Unfortunately lifetime guarantee does not mean the thousands of dollars you have already spent will cover those unwanted hairs. It means you can pay the lifetime guarantee cost to have them removed.

- MAINTENANCE- I further learned that it is expected to need to come back for maintenance after your hair "removal" is completed. Some people as often as 3 or 4 times a year! Needless to say I was really pissed off my last appointment when I learned this is to be expected because I was never told this during my consultation even with my probing questions. Furthermore, your maintenance costs are not a set fee- it is based on how many laser pulses you need! I am sorry- I have very long legs. That could be several hundred dollars per maintenance visit.

Again overall I am happy and do only shave about once a month which is so much nicer that every day. I am just unhappy in supporting a company that is misleading. Especially since I so highly recommended them during my treatments and have several friends and family that signed up. I wish I had known the above items so that I could disclose those with my recommendation. I also really hope that my once a month shaving continues and that I don't find myself shaving more and more frequently as more time passes from my last treatment.
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Paul on 02/18/2014:
It is nice to finally see a review of this company that makes sense and sounds honest.
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Prices have doubled in the last two years
Posted by on
18 months ago I had several friends begin laser hair removal at Ideal Image. Recently I decided I wanted to join them. Ideal Image doesn't post any prices, so I asked my friends how much they had paid for their services.

For underarms and bikini, one paid $1800.
For underarms, bikini, and full legs, another paid $3000.

I waited until Ideal Image was running a 50% off special before scheduling my consultation. I went into my consultation expecting and willing to pay between $2000-$2500 for lower legs and bikini.

I was quoted at $6526.80 for these two services. This is including a 60% discount (50% for the special and 10% for a friend referral). For lower legs alone, I was quoted at $3625.20 - more than what my friend paid for full legs, bikini, and underarms two years ago.

The location at which I received my consultation boasted an amazing safety record, used only Nurse Practitioners and Physician Assistants to perform the laser hair removal, and offered a lifetime guarantee after completing 9 treatments. They also informed me that they had switched over to "corporate pricing" in the last two years, and that was why their prices had more than doubled.

I recommend avoiding Ideal Image until they return to their former, more reasonable prices.
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Skye on 04/03/2011:
Prices have gone up everywhere. They are a business and figure in costs of other things, into their pricing for hair removal, which they then pass on down to the customer. That's just how it is.

The good thing is, you are free not use them. You can search around, and find other places, where the cost is more to your budget and liking. Just like everything else, it's always good to shop around.

Anonymous on 04/03/2011:
Some laser centers make it sound that you'll never have to be reunited with your hair again, just by getting the right amount of visits with their machine. As to date, there is no laser equipment that has been approved by the FDA for permanent hair removal. However, the FDA has approved laser hair removal machines with permanent hair reduction because it can rid hair on the right candidates for long periods of time, with multiple treatments.

Hair growing back at some point is still possible, whether it's a reduced amount, finer version, or combination of both. According to The Mayo Clinic, lasers can reduce hair counts 40% to 80%. Beware of "Lifetime Guarantees" be sure to get complete clarification on what that really means.
Anonymous in WI on 08/02/2013:
I recently went to idea image for the summer sale and went for a free consultation. I was quoted on "session pricing package" $11,034 w lifetime guarantee/$6130 is the original "package pricing." Well my 70% off was for 3 areas based on the "session pricing package" (full Brazilian and underarms) came to $3310. Ideal image will say anything to lure you in. Their contract is completely ABSURD. Their refund policy is insane as well as the small print that they DO NOT DISCLOSE during consultation.
Patrick on 09/06/2013:
Not so much "bait and switch" but "bait and shock and quick talk." Went to Ideal Image in S. Tampa. Outlandish prices..."which helps them maintain the machines." Sure that's part of the money flow, I'm sure, but certainly they make a great deal of profit on those sessions too. Hair removals not that urgent. Peace!
R on 09/20/2014:
Thanks a lot for saving my trip today, I had apt with them but I m going to cancel it now.
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Posted by on
REFUND PROCESS: If you purchased with CareCredit or MedChoice or your Credit Card....since this is a service and requires a number of treatments, you can receive a REFUND by contacting the finance company and let them know how many treatments you have had and they will refund your money....Ideal Image will get a chargeback from the leasing company and will forced to pay back your money. Your refund will come from the finance company crediting your account balance. Credit card company, call and argue the charge and state that you did not receive the service, that will stop your payments. IF YOU NEVER HAD TREATMENTS, THE FINANCE COMPANY WILL REFUND YOU, CREDIT YOUR ACCOUNT IN FULL AND IDEAL IMAGE WILL GET A CHARGEBACK TO THEM FROM THE FINANCE COMPANY. Again, because this is a service and it completed in a series of treatments, IT IS CANCELLABLE based on the number of treatments received. If you are still not satisfied, contact your State Attorney General or your State Radiation Regulatory Agency...READ FAST AS IDEAL IMAGE WILL HAVE THIS DELETED!!!!
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Ideal Image Laser Hair Removal on 03/31/2011:
Ideal Image strives to provide the best customer service to our guests. If you have any questions or concerns, please feel free to contact our Customer Service Department at 813-286-8100.
gigi on 08/14/2011:
This guest sounds angery. Usually anger is as angry does. I have been a customer of Ideal Image for 9 treatments. I am HAIR FREE!!!! I love Ideal image. If you have red grey or natural blonde hair there is not a single laser in the world that will take away your hair. The laser is attracted to dark hair which I happed to have had. I did have some brown reddish hair that the laser was not attracted to left. HOWEVEVER all of that hair has slowed in growth and has become very fine.
Usatisfied Customer on 12/14/2011:
I have been a guest of Ideal Image for almost 3 years. They have added sessions and I still have a LOT of hair in the treated areas. I called 813-286-8100 and the receptionist forwarded me to a voice mailbox.... I have been waiting over a month for resolution. I have dark hair and was told that I would be an ideal candidate for laser hair removal. I never missed a session and three years later, I still have A LOT of hair. They want me to continue with the very painful (even with numbing cream)laser sessions, but I do not see the results they promised.
tjm on 03/07/2012:
I was wondering if anyone has been able to get a refund through Chase Health Advance. I have only had 2 treatments. I had to move. The nearest Ideal Image is now 5 1/2 hours drive away. Ideal Image won't refund me for the unused treatments.
Frustrated!!! on 07/26/2012:
I have been trying to get a refund from this company for almost a month and can't seem to get anyone to talk to me. On 7/2 I emailed Stephanie at the Palm Harbor location and got no response. I called Stephanie at the Palm Harbor location on 7/9, 7/10, 7/11, 7/12, 7/13, 7/16 and was finally able to talk to her on 7/17. She gave my information to her regional manager Michelle and I got a call from Michelle's store indicating she would call me within 24 hours. I called the corporate office and was forced to leave a message. Never got a call back from the corporate office. On 7/24 I tried calling Michelle (she wasn't in) and left another message with corporate. I finally called corporate back and demanded to speak with a person and talked to another Stephanie. Later that day, I got a message from Michelle who indicated she would be in the Tampa office tomorrow (and left a phone number) and to call her there. On 7/25, I called the number Michelle left and guess what... she wasn't at that location. I called the New Tampa location and someone indicated that Michelle would have to call me back in a few minutes. Never got that phone call back from Michelle!!! So called the Tampa store again today, guess what, she isn't there!!!! So I call corporate and guess what.... had to leave another message!!!!

Well I finally got a call from Michelle, who is the rudest person in the world! She is not saying that I am not entitled to a refund! Are you kidding me, didn't do all the sessions, but they still want to just keep my money (which I paid cash for!!!)

DO NOT GO TO IDEAL IMAGE!! HUGE RIP OFF AND SCAM! If you want any sort of refund, make sure you put it on a credit card because that is the only way you will get any of your money back!!!!
Jen on 02/08/2013:
Ideal image is a ripoff!!! They lie to get you to sign the contract, saying its their anniversary special, it's a bunch of baloney. Do not sign anything! They claim permanent hair removal which is impossible. There are plenty of other spas with the same lasers that will remove your hair at a fraction of the price. These people should be shut down because they are liars and thieves!
Natalya on 07/26/2013:
Ideal image is a big scam they charge me so much money and never gave me back I hate this big Scam
Mike on 08/12/2013:
So far I've seen good results with Ideal Image but now I may be a little skeptical since the last treatment I went to I had my 4th technician in a years time treat me(Christina) and she didn't even use the laser correctly!!! My upper legs got treated and I didn't shave that day because I was told by my more recent technician not to shave for the upcoming appointment so she sees where the problems areas are that are left where hair growth is still taking place (which is virtually the entire upper legs but the hairs are finer)

So yeah I had hair on my upper legs during the treatment so I should have smelled burning hair and I didn't smell any, there was no pain at all during treatment which I always feel and I was not using numbing cream, the laser is supposed to have a loud sound to it during treatment and mine sounded really low during treatment and my skin DID NOT TURN HOT OR RED like it usually does so yeah. I think she didn't use the laser at all! (WHO KNOWS THEY PROBABLY HAVE A REJUVENATE level on those lasers as well and she probably used that setting instead!).. I saw a comment in the past somewhere how someone's hair regrew back meaner and fiercer than ever after going to Ideal Image. They probably give you a couple of rejuvenate sessions mixed in by 5th and 6th treatment with a different technician to those who they think are unsuspecting of what's going on and can get away with it with. You get your regular technician back for 7-9 treatment and everything after that goes the way its supposed to but by end of 9th treatment you still have hair growing THUS making you get a couple more sessions to add on for the $85 they require for adding on more sessions and that's how they rip you off and get more money out of you!!

I have my next appointment in a week for chest/abs treatment and if that other tech is there again and I get same feeling from that laser I'm going call her out on it so she better be prepared!
Rquel Korus on 11/21/2014:
I had a bad experience with burns and blisters.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Misleading Advertisement, Misinformed, Scammed
Posted by on
Rating: 1/51
BOISE, IDAHO -- BUYERS REMORSE. There are plenty of other places to go through for laser hair removal that will provide the same or better service for less than $500 as opposed to $5,000. Do your research. Do not pay top dollar to be scammed. I was pressured into signing a huge stack of paperwork at my first consultation so that they could laser me that day. I was told I would be hairless after that first appointment. Not true. They didn’t bother to tell me I had to be completely shaved for the treatment to be most effective, and the technician certainly didn’t care or bother to tell me to shave prior to burning my hair with a laser. I was told at consultation that hair,grows in three phases and after three treatments I would have no more hair and the following 6 treatments are just for spot treating. I have now had 4 treatments,and my bikini hair,is growing out thick as ever and there are huge patches that the technician has missed every time. I was verbally,guaranteed results but when I went in to voice my concern, was told that I am only,guaranteed 9 treatments,and,have to pay after that. I was told at my consultation that results are,guaranteed or my money back. I should have recorded the doctor saying this. I am paying top dollar for a service that is not being provided. You can get laser hair removal for $500 with the same lasers. Do not be scammed into going through Ideal Image. The only reason I went with them is that it was,“guaranteed lifetime results” They have a huge stack of papers for you to sign that they rush through with you and don’t expect you to read the fine print on every page. No matter how nice the doctor seems, these people know they are scamming you. They are successful because of advertising and,misrepresentation. I chose to pay over $4,000 because the doctor told me at,consultation that I was only paying more because it’s 100%,guaranteed with a lifetime warranty. She said if my hair ever grows back, I can go to any Ideal Image in the country and be treated free. This is what the doctor told me, but the fine print words it a little differently. You’re only given 9 treatments and have to,“co-pay” for anything after that, even if the treatments don’t give you results. You can,“co-pay” for your treatment at any laser hair removal place. Ideal Image is ridiculously expensive and it,does not provide you a better service than the other places that charge less than $500. BUYER BEWARE. There are plenty of other places to go through for laser hair removal. Do not pay top dollar to be scammed. If Ideal Image were to actually provide me the service they told me I was paying for then I might change my mind. But presently, I am experiencing the worst buyers remorse of my life. Do not go,through Ideal Image. If you have already made the mistake of going through Ideal Image, talk to any lawyers you know about getting out of contract.
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StarStarEmpty StarEmpty StarEmpty Star
Very Frustrated After Being a Client for Years
Posted by on
Rating: 2/51
ALBUQUERQUE, NEW MEXICO -- I have been going to Ideal Image for almost 10 years. I have had many parts of my body treated. After about 4 years I noticed hair coming back so I started getting touch ups again. There has been a complete change from the way Ideal Image used to be ran to the way it is ran now. The inconsistency of service is terrible.

The first four years I went for treatments they always made me feel like they understood my embarrassment and they genuinely wanted to make sure when I was paying $1700.00 for an area that it was treated correctly and the hair was gone even if it took additional treatments they did it right. Now it's managed very differently where every pulse is charged after 40 and it costs $50.00 per touch up for 40 pulses. I had the front part of my neck treated because of PCOS and hirsutisim and the first four years they treated all the way to my ears covering the whole under part of my neck. They shaved all of it every treatment and then treated it. When I returned for the touch up they said the part of my neck they always treated before was not covered and I could pay to have that done. It's ridiculous.

I do appreciate the people and know they are just doing what they are trained to do but I have spent massive amounts of money at Ideal Image to have no hair on certain parts of my body and the way every pulse is charged now is crazy. When I get a touch up on a part of my body I have paid for the entire part of the body should be treated again Not just 40 spots. I should get a thorough treatment on the whole area if it's needed. I have spoken to the manager about getting other areas done but have chosen to not work with Ideal Image in the future because of this.
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Excellent in All Aspects :)
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Rating: 5/51
PITTSBURGH, PENNSYLVANIA -- This is one of the few times that I have had an excellent experience in all aspects of a service. It was easy to get in touch with the Ideal Image office (at the Robinson township location) to set up a consultation. The office was very clean and nicely decorated. The consultation with Lisa was thorough and informative – I had no questions that hadn’t already been answered in her explanation of what to expect, the background of Ideal Image, etc. I decided to take advantage of the great Holiday deals, and came in later that day after work to sign paperwork since it was at a convenient location near my work. They informed me there would be an opening in about an hour if I would like to get my first treatment that day, so I decided to wait. It went quickly – I was offered complimentary drinks (as well as at my initial consultation) and had a great time conversing with the Guest Services Consultant, Trina. The entire staff here was so professional and friendly from the beginning, that it really was a factor in deciding to purchase a package that day instead of checking out other Laser centers. When I went back with the Nurse (Traci) to get my underarms treated, I surprisingly felt at ease. She explained what she was doing, and the whole procedure was very quick and much less painful than I had imagined. After one treatment, it’s taking much longer for the hair to grow back in.

I am still paying off school loans, etc., which is why I only decided to get one service done at this time. Once my debt is paid off later this coming year, I will be back to schedule additional areas to be treated. I will definitely be recommending this business to friends, and this office in particular.
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