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# 3144 @ 5985 University Pkwy in Winston-Salem,NC
Posted by Summer and michael on 11/05/2007
WINSTON SALEM, NORTH CAROLINA -- My husband and I, along with our 18 month old daughter, went into the IHOP #3144 on University Pkway in Winston Salem, NC on Monday Nov. 5, 2007 to eat lunch. We were seated by the host, who was about the only decent person working there. After a few minutes our waitress finally came over to take our order. I tried to ask her about what kind of veggies they had(that our daughter could eat) and see just looked at me with a confused look on her face. I had to explain my question three times before she finally got it. She took our order and went away. A few minutes later she came back with our drinks. A few minutes after that with our appetizers that didn't have the sauces it was supposed to have. So, we asked her if we could get the sauces...she said, "sure. I'll get them for you." Yet another few minutes ticked by and still no sauces. But the waitress made her way over to the table next to ours and took their orders. I had to go get the sauces myself from another waiter.

While we waited for our food the people who came in and ordered after us got their food and was about half way done eating when we finally got ours. The waitress brought out a couple of plates and said she'd be right back with the rest. I got my steak order before the salad( she brought that out to me about 10 minutes after my actual meal) and she didn't bring the popcorn shrimp that was supposed to be with my order. She had the nerve to sound surprised when I mentioned the shrimp to her and asked me if I still wanted it. Well, Duh. I wouldn't have ordered it if I hadn't have wanted it.

My husband asked a near by waitress if she would send the Manager over and she wanted to know why(I didn't think it was any of her business but I didn't say so). My husband told her that we had a complaint about our waitress. A few minutes later the so called "Manager" came over to our table. We explained to him how poor our service had been (even the people next to us chimed in and told him how bad of service we had gotten) and all he did was offer to take the appetizer off of our bill. I didn't like it but didn't argue. Then he said that he would get the shrimp I had ordered. By the time he got back to the table my husband and I had both lost our appetites with more than half our food still on our plates. We waited about ten more minutes to see if someone would bring us our check. No one showed up. Our waitress wouldn't even look in our direction so we could ask her for it.

We saw the "Manager person" again and asked him for the check. When he brought it over he was trying to explain where he had taken off the appetizer when I said I didn't understand why we should have to pay for a meal that wasn't great by any means and where the customer service was horrible. He crumpled up our bill and said he would take care of it. No problem. When we were leaving he walked us to the door and told us to have a good day. I said thanks and was ready to go. When we got to our car another customer came up to us and told us that as soon as the Manager walked back in the door he wrote our tag # down off of our car. My husband went back in to ask him if and why he had done that. The manager told my husband that he had written our tag # down "for the safety of our customers".

What??? My husband asked him what kind of since does that make??? He said we were the ones who had bad food, bad service and horrible customer service and we never raised our voice even once (Lord knows I wanted to)? But, they needed our tag # for the safety of their customers. Riiiight. When we asked for the # for the home office we were told that it was a independently owned so there was on one else we could talk to about our service. If anyone out there knows how we would go about contacted the owner of IHOP store # 3144 Inc. at 5985 University Pkwy in Winston Salem,NC 27105 PLEASE write us back.


Needless to say, we will not be going back.

     
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Posted by Skye on 2007-11-05:
Did you and hubby cause some type of ruckus??? I would like to hear their side of the story. They apparently felt some kind of threat or retaliation could happen, and wanted your license plate number. Crazy stuff.

Posted by Anonymous on 2007-11-05:
While you should expect competent, quality service, I think that you and hubby wanted 5-star service from a "pancake house".
"What kind of 'veggies'?" Try READING the MENU.
JMHO
Posted by Hugh_Jorgen on 2007-11-05:
I imagine the manager just wanted your tag number so he has a record of who he gave a free meal to. So if you come back in a week and try the same thing they will know you are repeaters. No real reflection on you, just that there are people out there that make a habit out of getting free meals out of restaurants.
Posted by Skye on 2007-11-05:
Did they have highchairs??
Posted by jktshff1 on 2007-11-05:
HJ, good point
Posted by Anonymous on 2007-11-05:
You got your meal for free(as much as you ate), what else did you want? Perhaps the manager's first born!
Posted by Anonymous on 2007-11-05:
Skye, I am glad that you asked that. How could I forget?
Posted by Anonymous on 2007-11-05:
Who goes to IHOP for steak and shrimp?
Posted by trumania on 2007-11-05:
Wow, you had some terrible service. I've only had to suffer the same fate at dine in restaurants one or two times. It's funny too how they seem to get pissed off when you point out the bad service. *shrugs*.

I go agree with Hugh_Jorgen though, it's likely they jotted down the license plate for record in case you tried it again....unless he wrote it down to file a police report to say you ate and ran. *shurgs*.

Even though IHOP is a franchise, each individual store MUST still abide by Corporate polices. This is why they can't create their own food items, it's not approved by corporate. They may try to say they don't answer to anyone but the individual owner, but that is absolutely not true!

IHOP has a huge interest in how customers feel about their experience at any IHOP restaurant because if you think it's bad at one place you're likely to think the same of another location, which leads to no profit for the store owner, and no profit to the company.

If you're really upset about the situation I would strongly encourage you to write about your experience at the IHOP Contact Form here: http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

and, I would also lodge a complaint with the Better Business Bureau against that specific location and... if you noticed anything that was not up to code on the health side, give your local health department a call, let them know what you saw and ask them to perform a surprise health inspection (which they almost always do when someone calls to complain).

Good Luck!
Posted by CrystalSword on 2007-11-05:
My husband and I won't go to the local IHOP either, the service is awful, if the waitress doesn't like your looks, you don't get waited on. We've eaten at other IHOPs where the service and food were great, if they were closer, we'd go back. The local store is a waste of time and money!
Posted by Nohandle on 2007-11-05:
Interesting you brought that up Hugh. A little over a year ago there were a rash of complaints on M3C from some members who seemed, in my opinion, to expect a compensated meal not only for themselves but every member of their party for anything that went wrong. Most times I felt they were looking for something to complain about. I really thought restaurants had stopped that entirely. I suppose it's still going on.

Summer, you and Michael had a bad experience one thing after another. You didn't have to pay for your meal which is the only plus I read into this. If you generally enjoy IHop, do as Crystal suggests, go to a location where the food and service is good.
Posted by Paks on 2007-11-05:
Go here and make a complaint to Ihop corp.

http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

Posted by Reichan1979 on 2007-11-23:
I am quite familiar with the IHOP in question (I live in Winston too!), and I have also had service problems, but I want to address the License # issue on it's own.

This particular IHOP is in a "rough" (after dark at least) area. In my experiences with their late night crowd(the Coliseum and Ziggy's Nightclub are in walking distance), they often have a cop posted at the door for security.

2 years ago, a young woman was shot in the parking lot across from that IHOP as well.

I am in no way suggesting that the OP is someone who would have done anything bad, but it could very well be that the policy for this particular location is to do this, just in case of any trouble, as trouble always seemed to find this one, at least in the past.

I would suggest visiting another location, if you like IHOP. The one on the corner of Peter's Creek and Silas Creek isn't all that bad.
Posted by beanbagbritches on 2007-11-25:
I too agree that the IHOP you visited is in a tough area. (I have been there many times) That may be why the manager took down your tag #.
Posted by PryorsSkii on 2008-01-09:
I completely understand how you feel, I had a bad experience in Bowie, MD. I call this numeber 818 637 3131 and they did an investigation and a few people were fired. I hope that helps in your case
Posted by jane25 on 2008-06-26:
you can contact ihop corporate at either 800-241-ihop. or 866-241-ihop. im not sure which one. lmk if it helps
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My Sunday Morning Waitress Was a Stripper.
Posted by Leocolbart on 02/12/2014
NORMAN, OKLAHOMA -- I was at Ihop Sunday morning with my family and we were given a table in the corner. My daughter and wife ordered and I was still looking and the waitress said she would come back, and did not for several minutes. Finally we received coffee but only enough for two cups, so again I waited several minutes till I could get her attention for more coffee. (no cream no water)The food came out in parts, eggs but no toast. Sandwich and no fries. We were talking about the food missing and not tasting right and the waitress changed the subject telling my daughter she liked her dress. She said " I used to have a dress like that but shorter, I was a STRIPPER though and I must say its hard to get used to this waitress money." My daughter is 14. I was very unhappy and asked for a manager and did not get one for several minutes so we left and will never return. I wanted a nice breakfast with my family. I thought IHOP was a family restaurant, I didn't want to hear about hooker clothes and receive half of a cold order. My family and I will never go back.
     
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Posted by andbran on 2014-02-12:
just because your daughter had a dress that looked liked the waitress does not mean the waitress is or was a hooker. in fact what the waitress does on her time is her business. as for the food you do have a valid complaint. the idea is to bring out the whole order while it is hot. you should call their corporate office and complain about that.
Posted by Cwazychicken on 2014-02-13:
the waitress admitted to being a stripper to the family. Which is pretty tacky for someone to do. You are there to work, not talk about your past jobs.
Posted by Cwazychicken on 2014-02-13:
oops yea hooker and stripper are completely different but still, i don't think that kind of topic is what a father wants to hear about with his daughter around.
Posted by FoDaddy19 on 2014-02-13:
Wow, that must have been pretty uncomfortable. Perhaps the waitress didn't realize that not everybody is interested in her past. Bad service and an awkward conversation, I think a manger should be informed of both.
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Bad Experience At IHOP
Posted by Bellamensch on 12/01/2013
SCOTTSDALE, ARIZONA -- I ate lunch with friends At IHOP @ 14826 N Pima Rd, Scottsdale AZ 85260 about 1PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minuets, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.

I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered.

When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.

Then the manager accused me of insulting her. I didn't no what to do? All I did was state the facts of the meal. This was a horrible experience. Its is not the first bad experience @ this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live near by, and will never ever enter this location again.

Susan
     
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Poor Service, Mean Manager
Posted by Youngkao on 11/29/2013
SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation., Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay. This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out. I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.

     
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Worst Place to Eat
Posted by Cheryl.myers1957 on 11/11/2013
TACOMA 19TH AND MILDRED, WASHINGTON -- I ordered the 2×2×2 the pancakes were flat two of them didn't even equal one they tasted like pancake batter I ordered eggs over medium. Got over easy I hop is suppose to be known for the best pancakes but this restaurant obviously don't know that, they were very busy however people don't mind waiting if the quality of food is good I will not return to this ihop in particular I've been to many others that were superb
     
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Online Menu Does Not Match In-Store Menu
Posted by Nworsham48 on 10/24/2013
MODESTO, CALIFORNIA -- So I have a half hour for lunch. I decided to travel a distance to the IHOP in Modesto as I have had good food and service in the past. I googled the menu before I left. Looking forward to the potato soup and sandwich combo as advertised. When I got there I asked the waitress for the soup sand combo and she looked at me as if I was speaking a different language??

I had to show her on the menu where it was located.... So as I'm ordering my potato soup, she interrupts me and to say she didn't think they had that?? She goes to the back to ask and when returns says they only have broccoli cheddar soup... So ok I'm already there and don't have much time left, so I go with the broccoli soup and half sand... It's amazing...smh... They put the soup in a cup with a lid and it's not even full.... A frigging half cup of soup... I won't go back and very disappointed!! I could have gone to a restaurant closer for less money.

Please recheck your menu items... If you advertise it, maybe you should have it in stock.
     
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Posted by Paul on 2013-10-25:
A lot of places that serve soup seem to not always have all varieties available. The staff should be aware that they have a certain menu item such as soup and sandwich. I found iHop's service and quality to be far too uneven, and gave up going there years ago. I had some really good experiences, and some really bad ones. I have further found that when I have tried returning to a place such as this to see if they improved, almost invariably I have a bad experience and say to myself I should have known better. Good luck.
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Seating Problem
Posted by Pinkelephant76 on 09/30/2013
JACKSONVILLE, NORTH CAROLINA -- I went to your IHOP located on yopp rd, put my name on the list, and got called, Deserrie called us up and I told her I could not sit in the middle as
i am handicapped, asked to sit in booth, two were open at the time, she informed me that they were reserved, so my husband and I left. We have
this problem with this hostess every time we go there, she is always very
rude to us like she is doing us a favor as a person that has a handicap
i resent this hostess for drawing attention to us . This has happened a total of 4 times. We were not the only ones that left that Sunday. The people that were waiting behind us also left.
     
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Posted by BigAl on 2013-09-30:
It is neccessary to tell them you are handicapped when you put your name on the list. It does little good to tell them after you are called.
Posted by Soaring Consumer on 2013-10-01:
An ADA complaint might be in order.
Posted by clutzycook on 2013-10-01:
Yes. When you put your name on the list, you need to mention that you have a seating preference. If you explain that it's because of your handicap, they may be a little more accomodating.
Posted by Nohandle on 2013-10-01:
A couple of questions here. Did you ever call in advance of your arrival and request a booth due to your handicap? Do you expect preferrential treatment immediately any place you go due to a handicap? No offense intended but it doesn't work that way for anyone to my knowledge. We all wait in line, handicapped or not.
Posted by Bee on 2013-10-03:
Handicap does not automatically mean "seat at a booth" In fact, my father and I are both disabled and we both find it much easier to manoeuvre into seats at a table rather than a booth.

You need to let the hostess know at the time you arrive that you would prefer to be seated in a booth. They aren't psychic and as I said, not everyone who has a disability wants a booth.
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Dissatisfied With Prices and Not Honoring Coupon
Posted by Blackda10 on 09/01/2013
TURLOCK, CALIFORNIA -- My daughter and I went to the local IHOP on Countryside Dr in Turlock, CA this morning for breakfast. I had purchased a "Savearound" value book where scores of vendors in the Stanislaus County community join the discount offer and thereby get promotional advertising to offer coupon discounts, such as your coupon that says, "Enjoy a free entrée of your choice with the purchase of an entrée of equal or greater value and Two beverages; up to a $7.00 value." The $7.00 value does not cover the cost of any of the entrees to get a "free" entrée, but my complaint is that the coupon stated in very small print that I did not see that it is "Valid all day Mon-Fri, Sat-Sun after 4:00 p. m." With the purchase of two coffees, two small OJ's and two low calorie breakfasts, both the spinach and mushroom omelet with a side of three pancakes each, the waitress brought the bill that exceeded $30. I presented my coupon and was informed of that small print, making the coupon useless. In addition, the coffee was horrible, and they set the plastic coffee carafe on the table, leaving us to self-serve. How many people eat breakfast after 4:00??? They did not appear apologetic in the slightest at the seemingly misleading advertising --and the only print that was tiny was the "after 4:00 coupon use."

What do people with your coupons get, the leftovers? We will never go to your IHOP restaurant again. It is misleading and and appears to be using that coupon book to further there business in a greedy and ungracious way.

     
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Posted by Weedwhacked on 2013-09-01:
If its printed on the coupon how is it misleading?
Posted by andbran on 2013-09-01:
it is always a good idea these days to fully read coupons. IHOP was not in the wrong because it was stated what hours they take them. i am probably one of the few that can eat breakfast items any time of the day
Posted by CU on 2013-09-01:
I think it is pretty common practice to present the coupon BEFORE you order, not after. You could have avoided this.
Posted by MamaCat on 2013-09-01:
It's your job as a consumer to read the coupon and understand any exceptions or limitations. You didn't say that the coupon was for a breakfast entree, just any entree. If you want to use it for breakfast, go during the week, otherwise, it's valid for dinner. Regardless, I know a lot of people who will eat breakfast foods at non-traditional breakfast times and I believe IHOP serves breakfast 24/7.
Posted by Dennis on 2013-09-02:
We avoid IHOP due to the very high prices.



Posted by olie on 2013-09-02:
1. I'm pretty sure that the coupon booklet tells you to
present the coupon WHEN ORDERING. Then,
at least, your server can point out any "fine print"
before you make the decision to stay.
2. Many restaurants at the IHOP level of price/service
leave carafes of coffee on the tables, so that customers
can serve themselves.
3. The last time we ate at IHOP, less than a year ago and
not by my choice, I ordered "breakfast" at 8 p.m. I'm
eating at a place that specializes in "breakfast". I'm
not going to chance it by ordering a burger or steak.
Posted by BigAl on 2013-09-02:
Your complaint should be with the company or enterprise that sold you the coupon book.They were very aware of any limitations placed upon the coupon and agreed to those terms.
Posted by Chaparrita on 2013-09-02:
I love that IHOP leaves the coffee carafe on the table. That way I don't have to flag down someone for more coffee. Their coffee cups are so small so I have to drink like 5 cups of coffee. Personally, I love breakfast at anytime of the day. And some of their waffles and pancakes come with sweet toppings and its almost like a dessert.
Posted by kim g. on 2014-04-12:
1. When I worked at IHOP, I hated seeing a customer with a coupon at the end of their meal because more often than not, they hadn't read the entire coupon. Nevertheless, I would do what I could to find a way for the store to honor the coupon.
2. Most IHOPS leave the coffee carafe on the table because IHOP is the home of the bottomless cup of coffee.
3. Many people enjoy having breakfast for dinner. About half of my customers meals were breakfast regardless of the time of day.
4. I do agree that IHOP's prices are on the high side for it to be a family-type restaurant. And our store's military discount policy sucked - there was only one day a year when the discount was valid, and even then, the discount wasn't that much and only applied to the servicemember's meal. Fortunately if someone requested the discount on a different day, the manager usually went ahead and gave the discount - to me, it seemed so tacky to NOT give a servicemember/veteran some discount at all times for their service to this country.
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Worst Customer Service Ever!!!
Posted by Kdowens71 on 08/01/2013
BIRMINGHAM, ALABAMA -- When my family got inside, Rachel sat us down in the corner and told us that she would be our server and asked if she could start us off with a drink. We placed our drink order and Rachel brought those out to us very quickly but did not give us straws or offer any either. She asked if we were ready to order but my son-in-law and I were not ready so Rachel said that she would be back in a minute. Rachel never came back to our table to take our order. We waited for about 15 minutes to have our order taken before leaving. Rachel told the other waitress that she had forgotten about us but I knew that was a lie because two booths down there was a family of a different race and she made sure to wait on them and plus while she was standing by the hand sanitizer she looked right in my face. I watched Rachel take their drink order and bring them their drinks and then come back and take their food order in less than 5 minutes. The manager was told by the other waitress about what was going on but the manager never came out to apologize about what was going on.

We left and I ended up spending the same amount if money that I would have spent there especially since my daughter is pregnant, I spent that $70.00 some where else. I received excellent customer service elsewhere. Just because we are not of he same race did not mean that we did not deserve excellent customer service.
     
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Made to Move and Wasn't My Fault
Posted by Arrington.mary on 07/17/2013
CLARKSVILLE, TENNESSEE -- I had the worst experience at this restaurant, where there was a couple sitting behind me with a child about 10 yrs old. He was spitting on me and I asked that he stop. This turned into an arguement.

The manager came over and basically scolded me, she said are you sure its not the ac vent? I knew it wasn't because I was getting splashed from behind and across my arm, not straight down, however was tired of arguing.

She told me to move, no one even helped me. I was juggling food, drink, keys, wallet, etc. This is a shame because I've eaten at this restaurant for years. Now I don't think I'll ever go back.
     
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Posted by John Nicholson on 2013-07-17:
What you should have done was to just get up and leave. By the way, where were the parents of this kid?
Posted by madconsumer on 2013-07-17:
with the extremely high humidity in tennessee, it could have been the HVAC vents. a drip of water when hitting a solid surface will spray in all directions.
Posted by trmn8r on 2013-07-17:
The thing to do was get a manager involved first. Getting into an argument with another guest isn't something that will be well received.

That said, my mother an I had a not dissimilar experience in an iHop once. A couple of women with an unruly child were next to us. My mom turned around after having her booth kicked 5 times and said "can't you do something about your child?" to which one of the women reacted sarcastically. Then I got involved. We were not asked to leave or move, but the kid didn't bother us again.
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