SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today.
IHOP, 11613 Bandera Road, San Antonio TX 78250
The last three trips here, disaster, but today was the straw that broke the camel's back. We will never return to ANY IHOP ANYWHERE.
Three trips ago, (May 2011) the beef tips were RAW, camouflaged by the sauce of course, I spit them out into my napkin in disgust. I could not eat. I complained when I left and the manager told me I could not complain "because the waitress kept checking on us and I did not order a replacement." Sorry, ma'am, I was too nauseated to order a replacement.
Two trips ago (June 2011) The IHOP canned potato soap was served ice cold in the center,
TODAY, The sign said, "A good meal can make the day," All the customers were laughing and saying, "They should change it to....A Good Meal TAKES all day." We arrived at 1:20 and placed our order at 1:30. Half the restaurant was roped off and closed. The other half ... a total of TEN customers ONLY. Our meal arrived at 2:10 AFTER the waitress kept saying, "It will be five more minutes." We requested tartar sauce (none available), we requested cocktail sauce (none available). (I ordered Talapia). My husband's bread, which we had to request 3 times, arrived as a desert, after we had finished. So it took 35 minutes to receive our order (or I should say the initial part of our order), and the waitress said there was only one cook and they were CROWDED...ten customers. I counted them. When we went to pay out check,
the "system was down", we stood at the register for l5 minutes and I finally asked to see the manager and inquire as to how we could get out of the place....she gave us our meal, along with the other TEN customers, the entirety of their workload...I asked for the receipt so I could call the 800 number for the survey. She gave me someone else's receipt and refused to give me my receipt. This is nothing new. At this location, they refuse customers the right to obtain their receipts to participate in the survey. Additionally, the restrooms are FILTHY..I supposed this is because the staff is overworked with their TEN customers. No paper, no toilet seat cover, the trash cans, all of them were running over with trash, and the walls contained urine. Disgusting. Never again will I ever go into another IHOP. To say the staff and management is INEPT is a compliment to the way this location is operated.
Two managers on duty, one female came out and gave away the meals complimentary due to the poor service. (ten people).
The other manager (male), we watched him throughout our entire meal, he never came out from behind the counter, we could see him from the table, despite l00 percent of the customers ready to walk out, he continued to be preoccupied with entertaining the waitresses behind the counter.