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# 3144 @ 5985 University Pkwy in Winston-Salem,NC
Posted by Summer and michael on 11/05/2007
WINSTON SALEM, NORTH CAROLINA -- My husband and I, along with our 18 month old daughter, went into the IHOP #3144 on University Pkway in Winston Salem, NC on Monday Nov. 5, 2007 to eat lunch. We were seated by the host, who was about the only decent person working there. After a few minutes our waitress finally came over to take our order. I tried to ask her about what kind of veggies they had(that our daughter could eat) and see just looked at me with a confused look on her face. I had to explain my question three times before she finally got it. She took our order and went away. A few minutes later she came back with our drinks. A few minutes after that with our appetizers that didn't have the sauces it was supposed to have. So, we asked her if we could get the sauces...she said, "sure. I'll get them for you." Yet another few minutes ticked by and still no sauces. But the waitress made her way over to the table next to ours and took their orders. I had to go get the sauces myself from another waiter.

While we waited for our food the people who came in and ordered after us got their food and was about half way done eating when we finally got ours. The waitress brought out a couple of plates and said she'd be right back with the rest. I got my steak order before the salad( she brought that out to me about 10 minutes after my actual meal) and she didn't bring the popcorn shrimp that was supposed to be with my order. She had the nerve to sound surprised when I mentioned the shrimp to her and asked me if I still wanted it. Well, Duh. I wouldn't have ordered it if I hadn't have wanted it.

My husband asked a near by waitress if she would send the Manager over and she wanted to know why(I didn't think it was any of her business but I didn't say so). My husband told her that we had a complaint about our waitress. A few minutes later the so called "Manager" came over to our table. We explained to him how poor our service had been (even the people next to us chimed in and told him how bad of service we had gotten) and all he did was offer to take the appetizer off of our bill. I didn't like it but didn't argue. Then he said that he would get the shrimp I had ordered. By the time he got back to the table my husband and I had both lost our appetites with more than half our food still on our plates. We waited about ten more minutes to see if someone would bring us our check. No one showed up. Our waitress wouldn't even look in our direction so we could ask her for it.

We saw the "Manager person" again and asked him for the check. When he brought it over he was trying to explain where he had taken off the appetizer when I said I didn't understand why we should have to pay for a meal that wasn't great by any means and where the customer service was horrible. He crumpled up our bill and said he would take care of it. No problem. When we were leaving he walked us to the door and told us to have a good day. I said thanks and was ready to go. When we got to our car another customer came up to us and told us that as soon as the Manager walked back in the door he wrote our tag # down off of our car. My husband went back in to ask him if and why he had done that. The manager told my husband that he had written our tag # down "for the safety of our customers".

What??? My husband asked him what kind of since does that make??? He said we were the ones who had bad food, bad service and horrible customer service and we never raised our voice even once (Lord knows I wanted to)? But, they needed our tag # for the safety of their customers. Riiiight. When we asked for the # for the home office we were told that it was a independently owned so there was on one else we could talk to about our service. If anyone out there knows how we would go about contacted the owner of IHOP store # 3144 Inc. at 5985 University Pkwy in Winston Salem,NC 27105 PLEASE write us back.


Needless to say, we will not be going back.

     
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Posted by Skye on 2007-11-05:
Did you and hubby cause some type of ruckus??? I would like to hear their side of the story. They apparently felt some kind of threat or retaliation could happen, and wanted your license plate number. Crazy stuff.

Posted by Anonymous on 2007-11-05:
While you should expect competent, quality service, I think that you and hubby wanted 5-star service from a "pancake house".
"What kind of 'veggies'?" Try READING the MENU.
JMHO
Posted by Hugh_Jorgen on 2007-11-05:
I imagine the manager just wanted your tag number so he has a record of who he gave a free meal to. So if you come back in a week and try the same thing they will know you are repeaters. No real reflection on you, just that there are people out there that make a habit out of getting free meals out of restaurants.
Posted by Skye on 2007-11-05:
Did they have highchairs??
Posted by jktshff1 on 2007-11-05:
HJ, good point
Posted by Anonymous on 2007-11-05:
You got your meal for free(as much as you ate), what else did you want? Perhaps the manager's first born!
Posted by Anonymous on 2007-11-05:
Skye, I am glad that you asked that. How could I forget?
Posted by Anonymous on 2007-11-05:
Who goes to IHOP for steak and shrimp?
Posted by trumania on 2007-11-05:
Wow, you had some terrible service. I've only had to suffer the same fate at dine in restaurants one or two times. It's funny too how they seem to get pissed off when you point out the bad service. *shrugs*.

I go agree with Hugh_Jorgen though, it's likely they jotted down the license plate for record in case you tried it again....unless he wrote it down to file a police report to say you ate and ran. *shurgs*.

Even though IHOP is a franchise, each individual store MUST still abide by Corporate polices. This is why they can't create their own food items, it's not approved by corporate. They may try to say they don't answer to anyone but the individual owner, but that is absolutely not true!

IHOP has a huge interest in how customers feel about their experience at any IHOP restaurant because if you think it's bad at one place you're likely to think the same of another location, which leads to no profit for the store owner, and no profit to the company.

If you're really upset about the situation I would strongly encourage you to write about your experience at the IHOP Contact Form here: http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

and, I would also lodge a complaint with the Better Business Bureau against that specific location and... if you noticed anything that was not up to code on the health side, give your local health department a call, let them know what you saw and ask them to perform a surprise health inspection (which they almost always do when someone calls to complain).

Good Luck!
Posted by CrystalSword on 2007-11-05:
My husband and I won't go to the local IHOP either, the service is awful, if the waitress doesn't like your looks, you don't get waited on. We've eaten at other IHOPs where the service and food were great, if they were closer, we'd go back. The local store is a waste of time and money!
Posted by Nohandle on 2007-11-05:
Interesting you brought that up Hugh. A little over a year ago there were a rash of complaints on M3C from some members who seemed, in my opinion, to expect a compensated meal not only for themselves but every member of their party for anything that went wrong. Most times I felt they were looking for something to complain about. I really thought restaurants had stopped that entirely. I suppose it's still going on.

Summer, you and Michael had a bad experience one thing after another. You didn't have to pay for your meal which is the only plus I read into this. If you generally enjoy IHop, do as Crystal suggests, go to a location where the food and service is good.
Posted by Paks on 2007-11-05:
Go here and make a complaint to Ihop corp.

http://www.ihop.com/index.php?option=com_wrapper&Itemid=62

Posted by Reichan1979 on 2007-11-23:
I am quite familiar with the IHOP in question (I live in Winston too!), and I have also had service problems, but I want to address the License # issue on it's own.

This particular IHOP is in a "rough" (after dark at least) area. In my experiences with their late night crowd(the Coliseum and Ziggy's Nightclub are in walking distance), they often have a cop posted at the door for security.

2 years ago, a young woman was shot in the parking lot across from that IHOP as well.

I am in no way suggesting that the OP is someone who would have done anything bad, but it could very well be that the policy for this particular location is to do this, just in case of any trouble, as trouble always seemed to find this one, at least in the past.

I would suggest visiting another location, if you like IHOP. The one on the corner of Peter's Creek and Silas Creek isn't all that bad.
Posted by beanbagbritches on 2007-11-25:
I too agree that the IHOP you visited is in a tough area. (I have been there many times) That may be why the manager took down your tag #.
Posted by PryorsSkii on 2008-01-09:
I completely understand how you feel, I had a bad experience in Bowie, MD. I call this numeber 818 637 3131 and they did an investigation and a few people were fired. I hope that helps in your case
Posted by jane25 on 2008-06-26:
you can contact ihop corporate at either 800-241-ihop. or 866-241-ihop. im not sure which one. lmk if it helps
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever / Horrible Food
Posted by Kostadi.i on 12/15/2012
BRIGHTON, MASSACHUSETTS -- I went to IHOP a couple of days ago with friends. We all ordered our food after waiting for nearly a half an hour for a waitress to come over. When the food was ready, we could see it. We started taking bets as to how long from when the cooks put out our food, the waitress was going to bring it to us. It took her 15 minutes to bring it to us. She was a little busy laughing and talking with her other waitress friends. She was working real hard obviously.

Anyways, we finally get our food and as expected it was barely even warm. We ate it anyway. The quality of the food however was horrible as well. The pancakes were paper thin, very dry, and you could barely taste the cheesecake inside because there wasn't much. Overall, if you want a good breakfast, save yourself some hassle and cook at home.
     
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Posted by ok4now on 2012-12-16:
I would have sent it back and complained loudly. Excuse me if I sound ticked off but I am tired of being a "victim" in these bottom end chain joints. I spend my hard earned money and get poor service and bad food. Mostly kids working there expecting a big tip for incompetent service. Applebee's, Olive Garden, Chile's etc. expect the same results. They have all lost me as a customer. I get better food and prices from my local restaurants. The owner is there who depends on repeat business. He makes sure to get it right.
Posted by smiley on 2012-12-19:
Kudos to the last comment from ok4now. We are not robots that are programmed to eat at these type of places. There are many many complaints about IHOP on this and other complaint sites,as well as Yelp. Our money speaks louder than any complaining. If we spend it at stores that perpetuate bad food and bad service,than nothing will change. I will never understand the draw of places like IHOP. Whatever folks,keep giving them your hard earned money,and keep up the complaining. But there may be hope, IHOPs same store sales have dropped for 8 quarters straight. So I guess some people are getting it.
Posted by czeina on 2013-01-30:
go to a local dinner? lol these places usually have REAL food, went to ihop once, just once, could not tell the difference between ihop pancakes and mc donald pancakes their clearly micro waved
Posted by coon rapids minnesota on 2013-09-19:
the worst ever exsperiance at ihop the waitress was very loud and rude rather take time with friends and not customers she lost her tip i wont visit again
Posted by kim g. on 2014-04-12:
To Kostadi.i, I apologize because when I worked at my local IHOP, we had several servers (often, the younger generation) who would be more interested in talking with coworkers or playing on their cellphones than keeping tabs on their customers.
To Czeina, I totally disagree with the comment about the pancakes. Usually we had very good pancakes, and NEVER were they microwaved. Every once in a while, a newer server would be asked to "soften the butter" after the cakes were delivered to the customer. Instead of bringing a serving of slightly nuked butter, the server would take the plate of pancakes and nuke it AND the butter, which definitely impacted the texture of the pancakes.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
5929 N.Lincoln, Bad Food, Filthy Restaurant
Posted by Chip.freeman on 11/21/2012
CHICAGO, ILLINOIS -- On Nov. 9th a companion & I went to IHOP at 5929 N. Lincoln Ave. for dinner. My companion ordered an egg dish that was ill prepared. I ordered the country fried steak with mashed potatoes and substituted corn for the broccoli. The meat tasted of old grease, the "mashed potatoes" tasted NOTHING like mashed potatoes and was cold. The next morning we, for some crazy reason, decided to go to the same place for breakfast. We were seated, handed menus and the waiter walked away. I went and ask him for a wet cloth so I could clean the syrup from the table where I was seated. He told me he would get it. He came, he swiped, he missed. My companion ordered pancakes this time and I ordered the stuffed french toast and, not learning from the evening before, eggs. I like my eggs over med but when I order them over medium at IHOP in the past, they come to me over easy. So to compensate I ask for my eggs to be over medium well. As my friend ordered pancakes we pulled the syrup tray closer. OMG, the table and the little short wall the syrup sits next to were filthy. Dried syrup with dirt dried in the syrup. The little short wall even had syrup dried on it. The floor under the table had, a spoon, several empty sugar packets, a couple of crayons and enough food for an appetizer. Our food came. My french toast was cold and the eggs were as hard as an egg can get with both sides brown and crusty. When I paid for this filthy, poor food experience I ask if a manager was on duty. The young woman said," Yes, he's here." So I asked to see him. She ask what could she tell him it was about. I said, the dirty restaurant, I'll be waiting be my table. She comes back several minutes later..."oh, he's not here." She ask if I wanted to leave my name and number so he could call me. OH YES. I did, he didn't. So the next day I fill out there on line form, one for each visit. I called their customer service number and told my complaintsto them. I was told someone would call me. No one has.
     
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Posted by wjk898 on 2012-11-22:
An excellent description of my experience at IHOP - heck, for the last 20 years. I declared those places "troughs" years ago and never looked back. Blecch!

Some of them actually have a few people in them; I presume they're blind.
Posted by trmn8r on 2012-11-22:
Not unlike some experiences I have had at iHop. I did have a few good ones over the years, but they were few and far between.
Posted by czeina on 2013-01-30:
i would of just left without paying, if i saw how dirty it was, they cant force you to pay in that scenario
Posted by Stacey on 2013-06-09:
Excellent description of all the IHOPS I was to (ending about 15 yrs ago - and only when we were out on a toot). The food is horrible. The places were all filthy. I guess nothing has changed.
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Do Not Do Those Surveys Listed On Your Receipt
Posted by Melvinman6251 on 11/04/2011
RONKONKAMA, NEW YORK -- I had found out that by doing those surveys on your receipt from ihop you are actually helping the waiters and waitresses get into trouble. They are scored by your reviews. I can understand if the surveys actually all dealt with the service of your server, but many of the questions have to do with the kitchen staff. Example, what is the quality of the food and how fast is the service. What does the servers have to do with the quality of the food or how can they help it if the kitchen staff is slow in getting your food cooked. I was told by a few servers how if their score is low they can be fired. I think this stinks. I will never take another survey of ihop. I will never be the cause of someone losing their job.

     
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Posted by Venice09 on 2011-11-04:
I hesitate to fill out those types of surveys, too. I usually only do it if the experience was good.
Posted by Anonymous on 2011-11-04:
Just for kicks I forwarded this to IHOP. Here's their response:

Thank you for your email. Our survey is created for the purpose of collecting feedback from our guests. That feedback helps us hold our servers, cooks, and managers accountable for their individual actions. We receive positive and negative feedback alike, but please know that no one is help responsible for occurrences that were beyond their own control.

Sincerely,

Rachel F.
Guest Relations Specialist
Case # 213133
Posted by Venice09 on 2011-11-04:
You forwarded the OP's review to the company?
Posted by Anonymous on 2011-11-05:
Wow. My response to this passive-aggressive comment was deleted. Okay, new response: YES, Venice09, I did, and you did ... what?
Posted by Venice09 on 2011-11-05:
I didn't know a review could be forwarded to the company without the author's consent. I wouldn't want my review forwarded without my knowledge or consent.
Posted by Starlord on 2011-11-06:
I can see sending it to the company. those surveys are not just about the servers and are not there to get anyone in trouble. I was a mystery shopper for a restaurant chain around central Indiana, and often heard employees complain about 'spies,' as if the only thing we were trying to do was get servers in Dutch. It is to allow the stores to improve all facets of their service, frome the cleanliness of the parking lots and bathrooms to the quality of the food. It iso help everyone do better. At least with the survey, your answers are anonymous.
Posted by Devin on 2012-09-25:
I work for an IHOP and yes those surveys are almost pointless. They hardly get the full experience out of the questions and yes, people CAN get fired for the low scores. Unfortunately, most of the people that fill them out are those who are angry about something out of the server's control and therefore proceed to attempt to make the server look bad. We are not the ones cooking their food and have no control over those things. Usually the people that do the surveys are those just looking to get a free meal by complaining about things just to haggle the price. Its not like we go to their jobs to make their day as bad as possible and try to get them fired. In fact, some of the best servers I have seen have had the lowest scores due to doing their job the way they were trained to do so. People can be cruel. That is all.
Posted by AJ on 2012-11-12:
I've discovered a pattern of iHop servers routinely taking away the check that contains the feedback instructions at the register. Of course they'll return it with a smile if you ask them to give it back. More evidence there's fear in the system. Not a good sign.
Posted by Shh Dont Tell on 2013-06-20:
I work at an ihop and have been told by the manager and district manager that the surveys are to tell the share holders how well certain restaurants are doing compared to others in the chain. We are told to only tell them about the survey if they had a good time. otherwise, just hand it to them and carry on.

When people say no they dont want to do the survey, we keep them. Manager has us take them home to do the survey on our own time. In fact i currently am doing a pile of them now when i stopped for a break.

We are told in a month the employee with the most surveys done will get rewarded, the one with the lowest will get retrained. Nothing to do with them getting either a 1 or a 5, its the actual doing them.
Posted by Umm on 2013-10-02:
I work for IHOP also, I've already been verbally warned that I need 5 surveys a month. If customers don't seen there feedback we get in trouble. If the customers do send feedback and it's a low score we also get in trouble. So as an employee for IHOP it's a catch 22. We aren't supposed to do the surveys but management tells us to take the home! What to do
Posted by Vicky on 2014-01-21:
My friend is a waitress at ihop and I can tell you the bs that ihop said was untrue. The only people held accountable is the server. If the food is cold and a poor revue is handed down the server is suspended. The customer could be upset with the hostess or the cook and the server is the ONLY one to suffer the consequence. Ihop sucks.
Posted by kim g. on 2014-04-12:
I used to work for IHOP, and I agree that the only person those surveys penalizes is the server. Our manager would post the scores for us to see. Didn't matter if the server did everything right or not, if the customer scored the food as less than a perfect 5, it counted against the server.

Also, a friend of mine was trying to be honest in his survey - he rated Time It Took for Your Order To Arrive as a 4, and on Satisfaction With Food he marked a 4. Then he left a verbal comment that the server was extremely attentive and very excellent and the food was also very good, but he wished IHOP offered jalapenos, that the jalapenos would have made his meal perfect. Guess what? At corporate, each "4" knocked my overall score by 20 points (to an overall score of 60 out of 100), and the food comment was regarded as a knock against the server (me).

As a result, now when I have a chance to do any type of survey, I give praise (and 5's) only. Corporate doesn't care how perfect everything ELSE was, but give someone less than a 5 (even if it has absolutely nothing to do with the service) and it goes against the server.
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Food: Cause of severe illness.
Posted by Savexkill on 12/22/2007
PLANT CITY, FLORIDA -- I'm writing this review because I've simply had enough -- And suffered enough from this restaurant to simply let it go unknown.

On December 20th, 2007 I went to an IHOP restaurant here in Plant City, Florida which had become one of me and my mom's favorite places to stop by for breakfast or to slip in for a quick dinner when we weren't feeling up to McDonalds (although I have to say eating McD's greasy food would have been 100x better than IHOP's).

But anyway. My severe illness began about 3 weeks ago when I ate breakfast at IHOP. All I ordered was the 'Big Steak Omelet', with regular white toast and ate some of it but saved the rest for later. The employees and the service was fine, we NEVER have service issues out of that IHOP but I realized that later on in the day my stomach wasn't feeling too good, in fact, I was becoming really tired and wanted to go home.

So after finishing a day of shopping with my mom we went home and that very evening I became so ill that I was unable to attend school the next day. I was sick to my stomach, but the worse part came the next night when I suddenly awoke around 2:00 A.M. and began to vomit up IHOP (I could tell it was IHOP because this food hadn't even digested) and anything else I might have consumed that day.

It's been 3 or 4 weeks now, and I've regrettably eaten at the IHOP again in hopes that it was just me that day but now I know that it's IHOP's food. It's either too greasy or there's something seriously wrong with the food because I've never, EVER had the same stomach virus for going on 4 weeks. This has caused me to not eat for a week straight at one time and I've only allowed myself to drink fluids, keeping in bed other than to go to the restroom.

My advice to anybody who might be thinking of going to IHOP: Don't do it. It's made me severely ill, and I'm still suffering from the food sickness. What's more is that my oldest brother is now sick from eating at IHOP as well, and has told us that the burger he ate there feels as if it's not even digested in his stomach yet! If you think you've got what I have then here are some symptoms:

- Nausea
- Vomiting (frequently or every now and then)
- Diarrhea (you will know you're sick because your stool will be 100% liquid or will be almost 100% liquified)
- Loss of sleep (due to stomach being upset)

And, I know this will sound weird but your stomach will most likely be so upset you can hear it "growl", as if you were hungry for food but it's not. Burping/Belching is also a symptom I've come to encounter which is followed by a slight 'gaseous' feeling/taste in my mouth afterwards.

I've tried Tums, Rolaids, and even Alka Seltzer but none of these products have been able to relieve my symptoms or stop my discomfort/PAIN. I'm considering going to see a doctor but due to financial issues, I may not even be able to do that.. I'm considering going to the IHOP restaurant and speaking with them about it.

That's all.
     
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Posted by Principissa on 2007-12-22:
This sounds more like an stomach virus. With any kind of food poisoning your food will digest because the bacteria lives in your intestines, not your stomach. I would certainly follow up with your doctor, especially if you have been ill for longer than a week.
Posted by jenjenn on 2007-12-22:
This doesn't sound like food poisoning. Perhaps you had a touch of the flu?
Posted by autumn35802 on 2007-12-22:
I've had food poisoning several times and every time it didn't take hours for me to get sick. It was within a short period of time. I've also been ill with a virus that lasted for several weeks. What was the health rating of the IHOP?
Posted by Starlord on 2007-12-22:
I am afraid I have to agree with Princip and jenjenn. Sorry, Autumn, but normally with food poisoning, you do not get ill immediately after eating. Food poisoning has an incubation period where the toxins grow to a strength that can affect you. If it was going to make you sick immediately, you would not be able to eat it, because the odor of rotten food would stop you. The doctor I have discussed this with told me that if you suspect food poisoning, think back to what you ate 24 to 36 hours earlier, not an hour or two before you fell ill. I would get to a doctor, regardless of your financial situation, you can make payments, but you can do nothing and your finances won't mean a darn thing if you die of the flu or poisoning. And I would think flu, not poisoning. If you took some of the food home and froze it, take it to your local health departement for testing.
Posted by LeeSee on 2007-12-22:
Have them check out your Gallbladder as well:
* Stools light or chalky colored
* Indigestion after eating, especially fatty or greasy foods
* Nausea
* Dizziness
* Bloating
* Gas
* Burping or belching
* Feeling of fullness or food not digesting
* Diarrhea (or alternating from soft to watery)
* Constipation
* Headache over eyes, especially right
* Bitter fluid comes up after eating
* Frequent use of laxatives
Posted by Principissa on 2007-12-22:
If you have been ill with a virus that explains your vomiting and stomach upset. You were sick already. If you don't get better I strongly suggest you see a doctor. It can take up to 3 weeks to get over a virus, but if it was food poisoning it would be gone within 3-7 days, and you would still be vomiting and having stomach issues now.

Posted by CrazyRedHead on 2007-12-22:
Sounds like the stomach virus and the food was just coincidence. You most likely started the stomach virus and the food just irritated your stomach. Also, when you went back to IHOP the food just irritated it and caused you to feel bad longer. When you have a stomach virus you should eat very light foods or clear liquids, anything heavier (like IHOP's greasy food) will cause a relapse, and extend your upset stomach.

Also the suggestion to check your gallbladder is a good one. When I ended up in emergency surgery, I had pain and pressure under my lower rib cage. Also I had poots that smelled like death and a gurgly belly.

With food poisoning, once you vomit all of the offending food out of your stomach, your symptoms should start going away. With no food left in your stomach you would feel better.
Posted by calamity on 2007-12-22:
You should also get checked for Giardia. Sorry to be a bit graphic here, but if your stool is watery and floats, you have sulphur burps and gas, and you ache and feel like you cant keep anything down, you should get checked. I had 11 people from my family get it from drinking water from the tap here at my home. Talk about a ruined holiday! Only thing that will cure it is a round of antibiotics. You really should see a doctor or if you keep getting weaker, go to the emergency room.
Posted by heaven17 on 2007-12-23:
You should never accuse a restaurant of giving you food poisoning unless you have the medical evidence to back it up.
As others have pointed out, it could be any number of things. I have a friend who was visiting relatives and she ate at a popular barbeque restaurant while there. Soon after the meal, she started feeling ill, she couldn't keep anything down, etc. She was really hurting.
Food poisoning?
No, a severe stomach flu. Had nothing to do with anything she'd eaten.
So unless you have a proof from a doctor, save the possible slander.

Hope you feel better.
Posted by beanbagbritches on 2007-12-23:
Also, stop eating at McDonalds & I-HOP so much. There's nothing wrong with cooking things you buy at your local fresh market. This should improve your digestion.
Posted by axeman12 on 2007-12-24:
I will pass you the toilet paper
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StarStarEmpty StarEmpty StarEmpty Star
For All You Complainers!
Posted by Tofu_monkey_poot on 04/24/2012
COLUMBUS, OHIO -- If anyone is complaining about food from ihop other than their breakfast, your an idiot! It's not the international house of shrimp or the international house of milkshakes! It's the international house of freaking pancakes! The mashed potatoes are microwaved! The broccoli is microwaved! The mac and cheese is microwaved! And the freaking oat meal is made from an instant packet right before your food is taken out! Most of the people that come in there to eat expect so much! Don't get me wrong, a customer does deserve great service. But when ya'll start whining about how your "shrimp" from the INTERNATIONAL HOUSE OF PANCAKES sucks, you need to be shown to the door and have that plate of food thrown at the back of your head! Even if the servers there do a great job, they only end up getting $2 or $3 tips on checks that usually average out to be $25! When your busting your [snip] for picky [snip]s and are still able to keep a smile on your face, $3 is NOT worth it. So do us all a favor; STAY HOME AND EAT! Ihop is not a fancy steak house. Get over it!
     
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Posted by Anonymous on 2012-04-24:
Which IHOP do you work for? I would like to know cause I don't want to go there and have you wait on me
Posted by The Triplets boy boy girl on 2012-04-24:
Some people do complain just to get free meals you know. Or because they are fussy. Some have real good reasons to complain.
Posted by Cwazychicken on 2012-04-24:
Well, i hope i dont get a server who thinks i deserve a plate thrown at the back of my head when i go to ihop! When i pay for my food, i expect it to be edible. I dont expect it to be 5 star food, but if its burnt or if its not fully cooked, i have a valid complaint. If its not breakfast food, i have the right to complain about it.
Posted by Cwazychicken on 2012-04-24:
Also, with your attitude, i would suggest you tone it down a little bit. Maybe a lot of people don't tip you very well because of that. Just a suggestion though. Even though it may be hard to smile and be friendly all the time, try to suck it up and remember it is a job and you need to do it to earn a living but dont take it out on the customers when you have a bad day and one bad customer spoils it. I know it sounds rather rude of me to suggest this, but if you hate your job, then work somewhere else. I have worked in restaurants and i just sucked it up. As far as tips go, its sad that people expect to be tipped, even if they don't work that hard for it and aren't very friendly, than to actually work for it now a days. I tip yes but if someone is awful, i won't.....I think a tip should be earned. Yes a tip is part of your pay, i understand that. But my money is limited and if i feel a server is just downright rude, then they don't deserve the tip. If a tip just handed to a waiter, like ruby tuesdays gratuity charges, then some people tend to get lazy and get an attitude, or take their sweet time and expect their tip. Which i think is wrong.
Posted by Cwazychicken on 2012-04-24:
Cant edit last post was gonna add this:

I usually leave about a 15 percent tip, more if the service is exceptional to my expectations. Im not rich, i figure 3-5 bucks for a 25 dollar bill is about average. That is what i tip too. If thats lousy to you, then i wonder what a nickel tip would be like to you. My brother worked at dominoes and someone gave him a nickel as a tip!
Posted by Churro on 2012-04-24:
You're preaching to the choir baby. I've been saying for years people should avoid Ihop. Shoot, I'd rather eat from a vending machine on a turnpike rest stop than venture into an Ihop. Outstanding reveiw!!!

PS

By the way you left out that the grits are made from an instant packet as well.
Posted by raven2010 on 2012-04-24:
If Ihop cannot do things other than pancakes to a minimal level of quality perhaps they should stick to pancakes.
Posted by kim g. on 2014-04-12:
To Cwazychicken, $3.00 on a $25 tab is only a 12% tip. I'm on a budget too, but if the service is decent, I still leave a minimum 15% tip, usually more. And if the food isn't good, DON'T BLAME THE WAITRESS AND TAKE IT OUT ON HER. She is only serving the food. The cook who messed up the meal makes at least minimum wage.

And to Churro - I don't know what *our* cooks did to make the grits, but when I worked at IHOP, I do know that it generally took at least 25 minutes before they were ready to go on our line.
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What a great surpise!!
Posted by 1nickone on 07/27/2009
WARRINGTON, PENNSYLVANIA -- I have only written a few reviews in my life, but, I just had to do this! I took a friend of mine out to dinner here and the food was really good! Usually, if I go to IHOP anywhere, I eat breakfast food. But this time I tried the Maui Stir Fry on the advise of the Manager. It was very tasty. My friend had the Talipia and she enjoyed hers too! The price was the great! Lots to eat and it was inexpensive.
The manager was a young man with lots of curly hair. Very friendly, cordial and informative. He told us all about the evening specials which is why I ordered something different. The waitress was very sweet and polite. What a nice change from some of the restaurants you go into and they act like they are doing you the favor for waiting on you.
That manager(Phil) was a delight! We will be back!
     
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Posted by MRM on 2009-07-27:
Did you know: The first International House of Pancakes restaurant opened in 1958 in Toluca Lake, California, under the direction of founder Al Lapin, Jr. After winning over consumers with its affordable pancake breakfasts and numerous flavored syrups, the business quickly expanded into a small chain of restaurants. And now you know!
Posted by skelly39 on 2009-07-27:
Well, this is different. Usually posters talk about lots of curly hair on their food.
Nice review.
Posted by BokiBean on 2009-07-27:
Glad you enjoyed it! Good review, too.
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Terrible Employer
Posted by Joeboxer2311 on 02/25/2008
WARNER ROBINS, GEORGIA -- Let me begin by saying that I am for the most part an enjoyable human being. I am young, but I have had a lot of experience in the food industry. I became the Assistant Manager of a restaurant chain at the age of 21 and I have continued to be in management since. I had recently moved to a new area and was looking for employment. I was eating at IHOP one evening with my friends and the evening manager approached me and asked if I would interested in being employed on her shift. I said sure since I was without employment at the current time. I filled out the application and she saw that I had management experience and said there was a position for a two night a week manager would I be interested? I said of course. She told me she would talk to the owner and see what we could come up with. After this I was told I was to be trained on everything because I would placed into management as soon I was prepared. I was excited and worked my butt of serving. I became one of the best servers she had. Time passed and nothing was mentioned about the management position but I did not say anything because I figured I was having to prove myself.

Well I worked even harder. I begin to notice things weren't quite right at the store. I noticed how much management lacked to work as a team. I realized how big of a jerk our owner was when he stated in front of the entire waiting staff that he would not compensate us if he we brought home less than minimum wage. He would actually fire us because obviously we didn't know what we were doing. I also began to notice that time was coming off my checks and then someone told me that he takes thirty minutes from us for a break that we never get. On top of all that night shift makes no money because the manager on duty at night has absolutely no idea how to manage a restaurant.

All in all it has been a terrible experience. I have never been ashamed of where I have worked but this is one place I am ashamed of. So, if you are ever in Warner Robins, GA...look up IHOP and take a look for yourself.

     
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Posted by ejack053824 on 2008-02-25:
Sorry to hear about your experience with the one legged restaurant. I would contact the Dept. of Labor regarding them shorting your hours for breaks you never took.
Posted by ejack053824 on 2008-02-25:
It isn't? Really...why not?
Posted by yoke on 2008-02-27:
I agree ejack, where should this post be?
Posted by maryann1804 on 2008-04-24:
I totally agree with this review. I worked for the IHOP that just opened in Camillus, NY. The manager named Matt treats his employees like garbage. When he would get mad and things were not running smoothly, he would curse at some of the girls. The corporate manager Steve that would come in once a week would call the servers idiots. Both him and Matt would have some of the girls in tears. I left to avoid all that. You never got breaks or lunches as well. Management generally in any of these places suck. Infact, I will be calling the corporate office to put a complaint in. So not only is IHOP a bad place to eat, its a BAD place to work for.
Posted by Lucky_finds on 2008-11-03:
I too work for IHOP and was told no breaks are required and none will be gives if we ask. We work 6- 10 hour shifts and get no breaks. IHOP franchises don't care about their employees just proffits. we are charges $3.50 a day for meals we don't get to eat because we don't get a break. Remember this when you eat at IHOP. I am looking for work else where.
Posted by Anonymous on 2010-03-30:
Actually, I agree that this is not the place for this complaint. The Wage and Labor Board are. Being charged for food you don't get to eat, breaks you are refused...I would be filing a complaint.
Posted by miguel on 2013-01-21:
i work at ihop shatto and 6 st the owners daughter (the manager is really bad t us everybody is afraid of her for almost all employees are afraid of her she tells all servers she will fired them if they talk bad to the cooks the cooks are bad to us they call us nicknames and even talked about sex but she never believes when u tell her its a nightmare woorking there almost all family members woorked ther the owner sister works there and sometimes takes like an hour break or more and we cant say anything about it these too many things going on agains human rights in that restaurant but everybody its afraid t talk t anybody can u snd us to the right personto talk to we cant even used the microowave to warm our food we cant used it some servers almost got fired for giving the cooks some water to drink can anybody hear us and send somebody to investigate 1000 thanks
Posted by sandayle118 on 2013-04-12:
I have been eating at IHOP about 4-5 days a week for the last year and I have noticed waiters wrapping silverware and filling salt and pepper shakers at the end of their shifts. What I didn't realize is they are expected to do this after they are no longer getting paid. The management of IHOP is now cutting all employees to 28 hours a week so IHOP does not have to give healthcare benefits. I like my servers and the food, but I will not eat there again until the company takes care of their employees the way they should. IHOP is proving they only care about their own greed and they will not get any of my money or anybody that will listen to me and join the boycott against IHOP. Companies like IHOP are the reason our nation is collapsing into a third world country. Every employer should take care of their employees first and rebuild a strong America.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
My Sunday Morning Waitress Was a Stripper.
Posted by Leocolbart on 02/12/2014
NORMAN, OKLAHOMA -- I was at Ihop Sunday morning with my family and we were given a table in the corner. My daughter and wife ordered and I was still looking and the waitress said she would come back, and did not for several minutes. Finally we received coffee but only enough for two cups, so again I waited several minutes till I could get her attention for more coffee. (no cream no water)The food came out in parts, eggs but no toast. Sandwich and no fries. We were talking about the food missing and not tasting right and the waitress changed the subject telling my daughter she liked her dress. She said " I used to have a dress like that but shorter, I was a STRIPPER though and I must say its hard to get used to this waitress money." My daughter is 14. I was very unhappy and asked for a manager and did not get one for several minutes so we left and will never return. I wanted a nice breakfast with my family. I thought IHOP was a family restaurant, I didn't want to hear about hooker clothes and receive half of a cold order. My family and I will never go back.
     
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Posted by andbran on 2014-02-12:
just because your daughter had a dress that looked liked the waitress does not mean the waitress is or was a hooker. in fact what the waitress does on her time is her business. as for the food you do have a valid complaint. the idea is to bring out the whole order while it is hot. you should call their corporate office and complain about that.
Posted by Cwazychicken on 2014-02-13:
the waitress admitted to being a stripper to the family. Which is pretty tacky for someone to do. You are there to work, not talk about your past jobs.
Posted by Cwazychicken on 2014-02-13:
oops yea hooker and stripper are completely different but still, i don't think that kind of topic is what a father wants to hear about with his daughter around.
Posted by FoDaddy19 on 2014-02-13:
Wow, that must have been pretty uncomfortable. Perhaps the waitress didn't realize that not everybody is interested in her past. Bad service and an awkward conversation, I think a manger should be informed of both.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Experience At IHOP
Posted by Bellamensch on 12/01/2013
SCOTTSDALE, ARIZONA -- I ate lunch with friends At IHOP @ 14826 N Pima Rd, Scottsdale AZ 85260 about 1PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minuets, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.

I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered.

When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.

Then the manager accused me of insulting her. I didn't no what to do? All I did was state the facts of the meal. This was a horrible experience. Its is not the first bad experience @ this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live near by, and will never ever enter this location again.

Susan
     
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