SALEM, OREGON -- CARRYING IHOP'S FOOD BABY. Period 4. I went to iHop for breakfast with my family and when entered, I looked around, seeing most people enjoying each other, laughing and having a good time. The vibe in the building matched the sunshiny happiness outside. They had old school music people still hear and listen to. The wait was not long, if you get there early around nine through ten or during the night then you would be seated right away.
My waiter was very nice, she kept a smile on her face. She did not sound or look grey, she matched the positive atmosphere. The food took a long time to get to my table, and I got there early so I would not have to wait forever on my food. By the time the food arrived they get my order mixed up and forces me to wait even longer.
The reason I chose to eat at iHop was for the happiness it gives me. I chose ihop because I always leave stuffed from breakfast or lunch. The service is nice and it's like they want you to feel at home. When I walked in with my family we got sat and enjoyed ourselves.
The food may have been taking a while, but when I got my ham and egg melt with a side of fries it was worth the wait. When I took my first bite it brought my insides and out to tears knowing that the food wasn't going to last long. The fries were still hot on the first crunchy bite, I knew right then that it didn't need ketchup. I am in love with ihop even though they are not as fast. They still put my tastebuds to tears.
I would definitely come back knowing I would be carrying a food baby full of deliciousness in my stomach. If ihop put smiles on people's faces like it did to my face, a lot more people would show up, then there wouldn't be any space. Honestly ihop has something bad about it but I really didn't notice and neither will others. They have such positive things in the building and their food take your tastebuds on a rollercoaster of satisfaction. You get extra things if you make your waitress smile, luckily for me I had a female and I made her smile.
ROCHESTER, NEW YORK -- Stuffed French toast came out of the kitchen hard -- possibly put in microwave to heat up, left in too long, sent back. Strawberry topping ice cold. Asked for crepes instead. Crepes had sauce frozen in a solid lump which I literally could pick up in my hand. No apology for either. I will never go there again!! The absolute worst experience I've ever had at a restaurant with what should be the easiest meal one could buy at a restaurant.
COLORADO SPRINGS, COLORADO -- We ask for cracked/fresh eggs. Daughter has wheat/gluten allergy. Hers came out correct. I had ask for this for my scrambled eggs. Mine did not come that way. They were hard, leathery like. I was so disappointed in our trip to Ihop this time. Also ask for my hash browns to be stirred so they get a little brown thru out and they came with the brown on the outside of a cake and white in the middle. We have eaten at this Ihop several times and really enjoyed it and also the Canon City Ihop and never have had a problem. May go back to this one but they better get the order correctly made.
SCOTTSDALE, ARIZONA -- I ate lunch with friends at IHOP at 14826 N Pima Rd, Scottsdale AZ 85260 about 1 PM. Sunday December 1st, 2013. It took a long time to get served, 30 to 45 minutes, and the restaurant was not busy. There was also food on many table that hadn't been cleaned up. It was nasty.
I ordered 2 eggs & hash browns for $ 5.99 + tax & a separate check. The waitress had trouble reading her own writing and came back a second time to verify what I had ordered. When I got to the cashiers desk by the front door, I stated my total was $ 5.99 + Tax. The manager was a loud women, and said there was nothing on the menu for $ 5.99. I got the menu & pointed out to the manager what I had ordered.
Then the manager accused me of insulting her. I didn't know what to do? All I did was state the facts of the meal. This was a horrible experience. It is not the first bad experience at this location. You had a man that ran this location and he was outstanding and his service was outstanding. The women or manager was horrible. I live nearby, and will never ever enter this location again.
SUPERIOR, COLORADO -- My wife and I were excited to go out to breakfast, however, we encountered the worst waitress and a manager who neglected to understand our situation. Our waitress continuously ignored us and never provided additional services apart from carelessly dropping down the food we ordered. No refills of water, freezing cold syrup for the pancakes (so called international house of pancakes), and a poor attitude throughout our stay.
This waitress, however, was extremely delicate and generous to the white men sitting not two booths away. So I guess it's because both my wife and I are of Asian descent? We later confronted the manager about this problem, but she immediately defended the waitress and claimed that such an event was an impossibility. She did not even want to spend her any minute to find out the truth, she gave us a very mean look and walked out.
I had no idea that such a nice town housed such racist and unworthy people. If you are a person of justice and enjoy proper treatment regardless of your race then DO NOT go to this restaurant. The manager's supposed to solve the problem, but this crazy manager did not do her job well and even encouraged her waitress to be mean to customer like us.
PLANT CITY, FLORIDA -- I'm writing this review because I've simply had enough -- And suffered enough from this restaurant to simply let it go unknown. On December 20th, 2007 I went to an IHOP restaurant here in Plant City, Florida which had become one of me and my mom's favorite places to stop by for breakfast or to slip in for a quick dinner when we weren't feeling up to McDonald's (although I have to say eating McD's greasy food would have been 100x better than IHOP's).
But anyway. My severe illness began about 3 weeks ago when I ate breakfast at IHOP. All I ordered was the 'Big Steak Omelet', with regular white toast and ate some of it but saved the rest for later. The employees and the service was fine, we NEVER have service issues out of that IHOP but I realized that later on in the day my stomach wasn't feeling too good, in fact, I was becoming really tired and wanted to go home.
So after finishing a day of shopping with my mom we went home and that very evening I became so ill that I was unable to attend school the next day. I was sick to my stomach, but the worse part came the next night when I suddenly awoke around 2:00 A.M. and began to vomit up IHOP (I could tell it was IHOP because this food hadn't even digested) and anything else I might have consumed that day.
It's been 3 or 4 weeks now, and I've regrettably eaten at the IHOP again in hopes that it was just me that day but now I know that it's IHOP's food. It's either too greasy or there's something seriously wrong with the food because I've never, EVER had the same stomach virus for going on 4 weeks. This has caused me to not eat for a week straight at one time and I've only allowed myself to drink fluids, keeping in bed other than to go to the restroom.
My advice to anybody who might be thinking of going to IHOP: Don't do it. It's made me severely ill, and I'm still suffering from the food sickness. What's more is that my oldest brother is now sick from eating at IHOP as well, and has told us that the burger he ate there feels as if it's not even digested in his stomach yet! If you think you've got what I have then here are some symptoms: Nausea, Vomiting (frequently or every now and then), Diarrhea (you will know you're sick because your stool will be 100% liquid or will be almost 100% liquified) and Loss of sleep (due to stomach being upset.)
And, I know this will sound weird but your stomach will most likely be so upset you can hear it "growl", as if you were hungry for food but it's not. Burping/Belching is also a symptom I've come to encounter which is followed by a slight 'gaseous' feeling/taste in my mouth afterwards. I've tried Tums, Rolaids, and even Alka Seltzer but none of these products have been able to relieve my symptoms or stop my discomfort/PAIN. I'm considering going to see a doctor but due to financial issues, I may not even be able to do that.. I'm considering going to the IHOP restaurant and speaking with them about it. That's all.
WINSTON SALEM, NORTH CAROLINA -- My husband and I, along with our 18 month old daughter, went into the IHOP #3144 on University Pkwy in Winston Salem, NC on Monday Nov. 5, 2007 to eat lunch. We were seated by the host, who was about the only decent person working there. After a few minutes our waitress finally came over to take our order. I tried to ask her about what kind of veggies they had (that our daughter could eat) and she just looked at me with a confused look on her face. I had to explain my question three times before she finally got it. She took our order and went away.
A few minutes later she came back with our drinks. A few minutes after that with our appetizers that didn't have the sauces it was supposed to have. So, we asked her if we could get the sauces... she said, "Sure. I'll get them for you." Yet another few minutes ticked by and still no sauces. But the waitress made her way over to the table next to ours and took their orders. I had to go get the sauces myself from another waiter.
While we waited for our food the people who came in and ordered after us got their food and was about half way done eating when we finally got ours. The waitress brought out a couple of plates and said she'd be right back with the rest. I got my steak order before the salad (she brought that out to me about 10 minutes after my actual meal) and she didn't bring the popcorn shrimp that was supposed to be with my order. She had the nerve to sound surprised when I mentioned the shrimp to her and asked me if I still wanted it. Well, Duh. I wouldn't have ordered it if I hadn't have wanted it.
My husband asked a nearby waitress if she would send the Manager over and she wanted to know why (I didn't think it was any of her business but I didn't say so). My husband told her that we had a complaint about our waitress. A few minutes later the so called "Manager" came over to our table. We explained to him how poor our service had been (even the people next to us chimed in and told him how bad of service we had gotten) and all he did was offer to take the appetizer off of our bill. I didn't like it but didn't argue. Then he said that he would get the shrimp I had ordered.
By the time he got back to the table my husband and I had both lost our appetites with more than half our food still on our plates. We waited about ten more minutes to see if someone would bring us our check. No one showed up. Our waitress wouldn't even look in our direction so we could ask her for it.
We saw the "Manager person" again and asked him for the check. When he brought it over he was trying to explain where he had taken off the appetizer when I said I didn't understand why we should have to pay for a meal that wasn't great by any means and where the customer service was horrible. He crumpled up our bill and said he would take care of it. No problem. When we were leaving he walked us to the door and told us to have a good day. I said "thanks" and was ready to go.
When we got to our car another customer came up to us and told us that as soon as the Manager walked back in the door he wrote our tag # down off of our car. My husband went back in to ask him if and why he had done that. The manager told my husband that he had written our tag # down "for the safety of our customers".
What??? My husband asked him what kind of sense does that make??? He said we were the ones who had bad food, bad service and horrible customer service and we never raised our voice even once. (Lord knows I wanted to)? But, they needed our tag # for the safety of their customers. Riiiight. When we asked for the # for the home office we were told that it was an independently owned so there was no one else we could talk to about our service. If anyone out there knows how we would go about contacted the owner of IHOP store # 3144 Inc. at 5985 University Pkwy in Winston Salem, NC 27105 PLEASE write us back. Needless to say, we will not be going back.
SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today. IHOP, 11613 Bandera Road, San Antonio TX 78250. The last three trips here, disaster, but today was the straw that broke the camel's back. We will never return to ANY IHOP ANYWHERE.
Three trips ago, (May 2011) the beef tips were RAW, camouflaged by the sauce of course, I spit them out into my napkin in disgust. I could not eat. I complained when I left and the manager told me I could not complain "because the waitress kept checking on us and I did not order a replacement." Sorry, ma'am, I was too nauseated to order a replacement. Two trips ago (June 2011), the IHOP canned potato soup was served ice cold in the center.
TODAY, the sign said, "A good meal can make the day." All the customers were laughing and saying, "They should change it to... A Good Meal TAKES all day." We arrived at 1:20 and placed our order at 1:30. Half the restaurant was roped off and closed. The other half... a total of TEN customers ONLY.
Our meal arrived at 2:10 AFTER the waitress kept saying, "It will be five more minutes." We requested tartar sauce (none available), we requested cocktail sauce (none available). (I ordered Tilapia). My husband's bread, which we had to request 3 times, arrived as a dessert, after we had finished. So it took 35 minutes to receive our order (or I should say the initial part of our order), and the waitress said there was only one cook and they were CROWDED... ten customers. I counted them.
When we went to pay out check, the "system was down", we stood at the register for l5 minutes and I finally asked to see the manager and inquire as to how we could get out of the place... She gave us our meal, along with the other TEN customers, the entirety of their workload... I asked for the receipt so I could call the 800 number for the survey. She gave me someone else's receipt and refused to give me my receipt. This is nothing new.
At this location, they refuse customers the right to obtain their receipts to participate in the survey. Additionally, the restrooms are FILTHY... I supposed this is because the staff is overworked with their TEN customers. No paper, no toilet seat cover, the trash cans, all of them were running over with trash, and the walls contained urine. Disgusting. Never again will I ever go into another IHOP. To say the staff and management is INEPT is a compliment to the way this location is operated.
Two managers on duty, one female came out and gave away the meals complimentary due to the poor service. (ten people). The other manager (male), we watched him throughout our entire meal, he never came out from behind the counter, we could see him from the table, despite l00 percent of the customers ready to walk out, he continued to be preoccupied with entertaining the waitresses behind the counter. Phone: I-HOP-STINKS.
LAWTON, OKLAHOMA -- This IHOP is very bad for not only the customers but even worse for the staff. Night management yells at servers in between the front doors of the restaurant. Welcome to IHOP to watch our disgusting display of public humiliation before you are fully in the building. The manager is very short-tempered and downright rude to the staff. Cooks threaten and scream at waitstaff in front of management, yet no action is taken to stop the scene in front of customers. Night management doesn't even know the menu, and very loudly in front of customers has actually asked a member of waitstaff if the never-ending pancake special comes with pancakes.
Servers are punished for calling the district manager and the corporate office when their checks are: 1. Not right for their hours; 2. Not right for tips reported; 3. Not the correct amount. False write-ups are made to fire people they don't like or people managers are threatened by. Management even writes up employees for doing things management tells them to do. For example: management tells servers not to allow people over the age of 12 to order from the kids menu, then when the server doesn't let a 35 year old woman order off the kids menu the server gets wrote up.
Management also tells servers not to charge VIPs for or police officers for their drinks, then when the server doesn't charge for those drinks the server then gets wrote up yet again. Management makes up a lie that the server swore and said things that were never said yet again writes the server up and suspends the server. The server then asks to see the tape of this happening and suddenly the manager claims there is no sound on the tape which is another lie. Then the same manager that claims there's no sound on video tape claims that it was heard on video tape that the server told a customer her phone number and was discussing IHOP personal business with a customer.
In actuality the server simply said to a personal friend, "hey give me a call I want to talk to you about something later because I can't right now." All the server wanted to discuss was going to the club they work at with a mutual friend of theirs to cheer him up in hard times. In return, the general manager has fired a cook that was there for years and actually told members of waitstaff it was because that cook knew more than he did. After working in different IHOPs in the state of Oklahoma for over 5 years as not only a server, shift leader, crew chief, manager on duty, and a manager for many years my employment has come to an end due to a manager's lies.
Time and again has come up that this manager feels threatened because either I or someone else knew how to do our jobs as well as management's jobs. I am not writing this as any form of attempt to "save" myself or even my job, but rather to warn people of what is truthfully going on in this store. Maybe this might stop a few people who don't deserve this fate which I have been talking about in this complaint. I would gladly have even included my name for all those who I have either served or worked with whom know that I "do not" lie, as well as for all of those IHOP supervisors that are fully aware of my work ethics.
However, I am unable to give out this information due to fear of legal actions for "disclosing company policy." If they are suing "The International House of Prayer" which is a church, why wouldn't they sue me?
SAN ANTONIO, TEXAS -- First of all I went to eat breakfast with my daughter one morning. She ordered the breakfast that had the Whoville pancakes that came with it and I ordered the "Cheese Blintz" breakfast. When they finally did come out her breakfast was correct but mine was the "breakfast blintz" which is nothing like what I ordered. I had them take it back and I guess they put my order at the end of the line since it took another 1/2 hour to come out!!! I wasn't hungry by then since I was so angry about the length of time it took so I said that I didn't want them. They packed a bag to go for me and brought it up to the cashier like I was going to eat them later?
I told the manager that I would not pay for the order and since it took so long they could cover my daughters meal since she didn't eat the whole meal either due to feeling bad that she was eating and I was sitting there. Even the manager was saying that I could take the meal to go though! I couldn't believe it.
Then my daughter went to the same restaurant weeks later with some of her friends and when she got up she forgot her cell phone on the seat. She went right back in the store to find the table had been cleaned and the Blackberry cell phone was gone. She asked the manager about it and of course she said, "No one had turned it in." Well my daughter tried several times to call it and it would ring a few times and then hang up.
She spent all afternoon with the same friends so I believe that she would've heard the phone ringing if "one of her friends" had grabbed the phone off of the seat. When I went to talk to the manager later she said that I was not allowed to view the video but that it looked like the kids were playing around with the phone. Then the other manager said that it looked like a female had passed the phone to one of her friends... doesn't make sense since my daughter knew that there wasn't any insurance on the phone. Why would she give the phone to a friend and then the friend not answer the phone?
Also the first manager told my daughter that the busboy had a long way to go home and that he usually takes the bus. Then she said that he rode his bike home. Seems to me like that manager needs to think before speaking. Anyway, The head of the IHOP here in San Antonio is just as rude as his staff. Needless to say that is not a place that I will be eating again. So IHOP you really need to look at the type of people you are hiring! I was also told by the head of IHOP here that I better make sure that what I am saying is the truth. Funny how I take that as a threat. I would still like to see the video. I'm sure that it has disappeared by now.