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1.2 out of 5, based on 21 ratings and
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5929 N.Lincoln, Bad Food, Filthy Restaurant
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- On Nov. 9th a companion & I went to IHOP at 5929 N. Lincoln Ave. for dinner. My companion ordered an egg dish that was ill prepared. I ordered the country fried steak with mashed potatoes and substituted corn for the broccoli. The meat tasted of old grease, the "mashed potatoes" tasted NOTHING like mashed potatoes and was cold. The next morning we, for some crazy reason, decided to go to the same place for breakfast. We were seated, handed menus and the waiter walked away. I went and ask him for a wet cloth so I could clean the syrup from the table where I was seated. He told me he would get it. He came, he swiped, he missed. My companion ordered pancakes this time and I ordered the stuffed french toast and, not learning from the evening before, eggs. I like my eggs over med but when I order them over medium at IHOP in the past, they come to me over easy. So to compensate I ask for my eggs to be over medium well. As my friend ordered pancakes we pulled the syrup tray closer. OMG, the table and the little short wall the syrup sits next to were filthy. Dried syrup with dirt dried in the syrup. The little short wall even had syrup dried on it. The floor under the table had, a spoon, several empty sugar packets, a couple of crayons and enough food for an appetizer. Our food came. My french toast was cold and the eggs were as hard as an egg can get with both sides brown and crusty. When I paid for this filthy, poor food experience I ask if a manager was on duty. The young woman said," Yes, he's here." So I asked to see him. She ask what could she tell him it was about. I said, the dirty restaurant, I'll be waiting be my table. She comes back several minutes later..."oh, he's not here." She ask if I wanted to leave my name and number so he could call me. OH YES. I did, he didn't. So the next day I fill out there on line form, one for each visit. I called their customer service number and told my complaintsto them. I was told someone would call me. No one has.
     
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wjk898 on 2012-11-22:
An excellent description of my experience at IHOP - heck, for the last 20 years. I declared those places "troughs" years ago and never looked back. Blecch!

Some of them actually have a few people in them; I presume they're blind.
trmn8r on 2012-11-22:
Not unlike some experiences I have had at iHop. I did have a few good ones over the years, but they were few and far between.
czeina on 2013-01-30:
I would of just left without paying, if I saw how dirty it was, they cannot force you to pay in that scenario
Stacey on 2013-06-09:
Excellent description of all the IHOPS I was to (ending about 15 yrs ago - and only when we were out on a toot). The food is horrible. The places were all filthy. I guess nothing has changed.
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Servers are holier than thou
Posted by on
ORLANDO, FLORIDA -- I have worked at IHOP for over a year because I have a tough time finding another job, living in the middle of no where. I'm sure my location isn't the only location where servers are like this, but at my place they act as if they own every one and every thing.

When it's not busy for servers and it's busy for cooks and dishwashers, and it's a situation where the servers can help (like bussing tables since its the server's job, I read over the employee handbook..so I know that for a fact), servers don't help.

When I'm busy washing dishes or taking an over loaded trash can, I don't have time to help any one else. This is usually when the servers expect me to bus their tables for them. When I tell them no, they get mad at me and start leaving dishes all over the place or they'll bus tubs full of dishes every where.

Every time I complain to the manager, the manager tells who ever left the mess to clean it up. As always, no one comes forward and the manager does nothing about it, even though the surveillance camera can see who leaves what and when.

Servers don't tell me when cup racks are full, I don't usually have time to check them a lot, so I have to rely on their word. When I do realize the rack is full and take it down and I don't put a new rack up right away, I'm told that I'm the slacker.

The servers at my work don't even tip me for bussing their tables. They're allowed to, the handbook says any one can be tipped, the servers, cooks, managers, dishwashers. I can even enter any and all tips in to the computer if I received a tip.

The servers also expect me to do other stuff for them that I know they can do. They expect to bring them ice or cups whenever they're low. The thing that makes me mad is they get angry every time I say no. What they end up doing is pushing the clean rack over to their section and expect me to unload it for them right there.

I have seen how things work at other restaurants, if a server needed ice, they get it themselves. I have even seen female servers get their own ice or cups and didn't look like they were angry or pouty about it.

The IHOP I work at, the servers aren't even that attentive. I have seen one server that is so lazy that no one tips her, then goes on to say that the place can't run without her. She left for a few months, place ran fine without her. She actually ended up coming back for a job.

The food isn't even all that great, save your time and go to a better restaurant. There's loads of better restaurants, that are healtheir too. IHOP has loads of unhealthy food.
     
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DebtorBasher on 2011-12-18:
Most employees will expect people to do jobs they weren't hired to do when help in other areas are needed and that's why job applications/job descriptions state 'Other duties as assigned by management' and if you tell them, 'That's not my job' or 'That's not what I was hired for'...they will use that term every time. You might want to check if that statement is on your job description as well. I refer to it as the 'Gopher Agreement'.

You might be misunderstanding the tip issue though. I don't know of any servers who tip the bussers. I'm thinking it means a customer can tip the busser. Unless they are talking about a server sharing their tips.

Maybe someone can clear that up for me, but I've never heard of servers or other employees tipping each other.

Starlord on 2011-12-18:
It sounds to me as if you need to find another place of employment. I was a grill man for a large chain in central Indiana, and I washed dishes, hauled trash cans, bussed tables and even ran curb. You do whatever the manager tells you to do. As we used to say about 'the book' when I was a sheriff's deputy, it is intended as a guide, not as a Bible. If the servers wish to share their tips with you, that is up to them, and is a gift, not a requirement. When I worked at White Castle, one of our by-words was, "If you don't have the time to do it right the first time, how will you have the time to re-do it?" I am sorry, but you are not a team player. Start getting along with others or move on. Like the mule, you can't pull and kick at the same time.
trmn8r on 2011-12-18:
"Like the mule, you can't pull and kick at the same time." Is that copyrighted? Awesome.

I agree with Starlord - I have no experience in your business, but as I read your complaint it was obvious to me you will only be better off once you find a new job. The food may be unhealthy, but the environment will kill you.

I believe what you are saying about tips is that if you go out of your way to do part of the server's job, they can throw a portion of their tips your way.
Skye on 2011-12-18:
I feel your pain op. I know in my career, I am expected to cover for the receptionists during lunch sometimes, but they never cover my position in the lab, or as a surgical assistant, because they can't. They don't have a clue, nor the degree or education. I don't blame them, I blame management. I'm a licensed certified vet technician, and can cover all positions at my animal hosptial.

But it's just part of my job, and not a big deal to me. Sometimes you just have to roll with the punches or find another job.
Anonymous on 2011-12-19:
My only advice to the OP is to let your actions do the talking. Bust your hump and take care of all the little things, without complaining. Management isn't blind, and they are sure to see your hard work, and hopefully you'll advance up the ladder. If they still don't recognize you for your efforts, then its time to move on.
danny54 on 2011-12-19:
DebtorBasher--I worked in management for a couple of full service restaurants and the servers had to give part of their tips to the bussers AND the bartenders. The really sad thing of it is that both the bussers and bartenders (who also got tipped from their customers) made minimum wage while servers were only paid $2.13 per hour with the difference to minimum wage supposedly coming from their tips.
kim g. on 2014-04-12:
1. The IHOP I worked had to pre-bus, bus, and clean our tables ourselves every day except sometimes we had a dishwasher who bussed on weekends (not every weekend though, and ONLY if we were slammed).

2. My daughter works at Longhorn Steakhouse where she makes $2.13 an hour (bartenders make min. wage, server assistants who are also bussers make around $4.25/hr). She is required to tip-out a percentage to both of them.

3. If you're expected to do everything you listed, it's definitely time to get a different job or different manager. There's a difference between doing "other jobs as assigned" and the manager taking advantage of you. As servers at IHOP, we were expected to get our own ice, our own racks of cups and glasses, and for the most part to flip the full racks of cups/glasses so the dishwasher could see they were full. It's simple courtesy that our manager expected of us as servers. The only times the dishwashers bussed the tables was on weekends and ONLY when we were slammed.
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IHOP STINKS
Posted by on
SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today.

IHOP, 11613 Bandera Road, San Antonio TX 78250
The last three trips here, disaster, but today was the straw that broke the camel's back. We will never return to ANY IHOP ANYWHERE.

Three trips ago, (May 2011) the beef tips were RAW, camouflaged by the sauce of course, I spit them out into my napkin in disgust. I could not eat. I complained when I left and the manager told me I could not complain "because the waitress kept checking on us and I did not order a replacement." Sorry, ma'am, I was too nauseated to order a replacement.

Two trips ago (June 2011) The IHOP canned potato soap was served ice cold in the center,

TODAY, The sign said, "A good meal can make the day," All the customers were laughing and saying, "They should change it to....A Good Meal TAKES all day." We arrived at 1:20 and placed our order at 1:30. Half the restaurant was roped off and closed. The other half ... a total of TEN customers ONLY. Our meal arrived at 2:10 AFTER the waitress kept saying, "It will be five more minutes." We requested tartar sauce (none available), we requested cocktail sauce (none available). (I ordered Talapia). My husband's bread, which we had to request 3 times, arrived as a desert, after we had finished. So it took 35 minutes to receive our order (or I should say the initial part of our order), and the waitress said there was only one cook and they were CROWDED...ten customers. I counted them. When we went to pay out check,
the "system was down", we stood at the register for l5 minutes and I finally asked to see the manager and inquire as to how we could get out of the place....she gave us our meal, along with the other TEN customers, the entirety of their workload...I asked for the receipt so I could call the 800 number for the survey. She gave me someone else's receipt and refused to give me my receipt. This is nothing new. At this location, they refuse customers the right to obtain their receipts to participate in the survey. Additionally, the restrooms are FILTHY..I supposed this is because the staff is overworked with their TEN customers. No paper, no toilet seat cover, the trash cans, all of them were running over with trash, and the walls contained urine. Disgusting. Never again will I ever go into another IHOP. To say the staff and management is INEPT is a compliment to the way this location is operated.

Two managers on duty, one female came out and gave away the meals complimentary due to the poor service. (ten people).
The other manager (male), we watched him throughout our entire meal, he never came out from behind the counter, we could see him from the table, despite l00 percent of the customers ready to walk out, he continued to be preoccupied with entertaining the waitresses behind the counter.

Santiago Cantu

Phone: I-HOP-STINKS
     
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trmn8r on 2011-07-08:
If you were given your meal, I don't believe you are entitled to a receipt.

Even when I was young, back in the day, IHOP was quite iffy. In those days the place was crowded. I agree that in recent years, I've seen a lot of sparsely populated parking lots at IHOP. A kind of last resort.

I tried a few IHOPs in the 90's and 00's, and decided not to return. The food prep was marginal and some of the locations were not very clean.
Venice09 on 2011-07-08:
That was always my impression of IHOP, too. Iffy and not really clean. I haven't been to IHOP in years, but I never went for anything other than breakfast food. And yes, it was always crowded back then.
Colder on 2011-07-27:
I will not go back to IHOP and it is a shame but it is not worth the aggravation, time , and headache!
Anonymous on 2011-07-27:
The IHOP parking lots in my area are always packed on weekends.
James on 2013-06-09:
Our IHOPs have empty parking lots all the time too. Have for years. My last trip the ham in my ham and eggs was rotten. I almost puked. 20 years ago. Never again.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever / Horrible Food
Posted by on
Rating: 1/51
BRIGHTON, MASSACHUSETTS -- I went to IHOP a couple of days ago with friends. We all ordered our food after waiting for nearly a half an hour for a waitress to come over. When the food was ready, we could see it. We started taking bets as to how long from when the cooks put out our food, the waitress was going to bring it to us. It took her 15 minutes to bring it to us. She was a little busy laughing and talking with her other waitress friends. She was working real hard obviously.

Anyway, we finally get our food and as expected it was barely even warm. We ate it anyway. The quality of the food however was horrible as well. The pancakes were paper thin, very dry, and you could barely taste the cheesecake inside because there wasn't much. Overall, if you want a good breakfast, save yourself some hassle and cook at home.
     
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ok4now on 2012-12-16:
I would have sent it back and complained loudly. Excuse me if I sound ticked off but I am tired of being a "victim" in these bottom end chain joints. I spend my hard earned money and get poor service and bad food. Mostly kids working there expecting a big tip for incompetent service. Applebee's, Olive Garden, Chile's etc. expect the same results. They have all lost me as a customer. I get better food and prices from my local restaurants. The owner is there who depends on repeat business. He makes sure to get it right.
smiley on 2012-12-19:
Kudos to the last comment from ok4now. We are not robots that are programmed to eat at these type of places. There are many many complaints about IHOP on this and other complaint sites,as well as Yelp. Our money speaks louder than any complaining. If we spend it at stores that perpetuate bad food and bad service,than nothing will change. I will never understand the draw of places like IHOP. Whatever folks,keep giving them your hard earned money,and keep up the complaining. But there may be hope, IHOPs same store sales have dropped for 8 quarters straight. So I guess some people are getting it.
czeina on 2013-01-30:
go to a local dinner? lol these places usually have REAL food, went to IHOP once, just once, could not tell the difference between IHOP pancakes and mc donald pancakes their clearly micro waved
coon rapids minnesota on 2013-09-19:
the worst ever exsperiance at IHOP the waitress was very loud and rude rather take time with friends and not customers she lost her tip I won't visit again
kim g. on 2014-04-12:
To Kostadi.I, I apologize because when I worked at my local IHOP, we had several servers (often, the younger generation) who would be more interested in talking with coworkers or playing on their cellphones than keeping tabs on their customers.
To Czeina, I totally disagree with the comment about the pancakes. Usually we had very good pancakes, and NEVER were they microwaved. Every once in a while, a newer server would be asked to "soften the butter" after the cakes were delivered to the customer. Instead of bringing a serving of slightly nuked butter, the server would take the plate of pancakes and nuke it AND the butter, which definitely impacted the texture of the pancakes.
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StarStarEmpty StarEmpty StarEmpty Star
Horrible service, Apathetic manager
Posted by on
Rating: 2/51
MANASSAS, VIRGINIA -- On Sunday, May 6th, I visited IHOP #3190 in Manassas, VA with my son and his friend. This is usually one of our favorite places to grab a quick breakfast or lunch when he's home from college. We have always experienced good food and excellent service, which is why this visit was so disappointing and annoying. When we entered, the restaurant was starting to empty out after the post-church rush. We were seated at a booth where the table was cleared but dirty. It took about 5 minutes for the waitress to take our drink orders and then our drinks didn't arrive for another 10 mins. She forgot my water (which I never received) and said she would come back for our food order. We waited another 20 minutes. BTW, the coffee was undrinkable - tasted about 3 days old. Tired of waiting I went to the service station and asked to speak to the manager. He emerged from the kitchen and barely listened to my complaint. He never made eye contact, never apologized, never walked over to our table. I went back to the table and the waitress came over and practically hissed at us as she took our order. She was inexcusably rude. I wanted to leave right then, but my son said we should stay because he was very hungry. We waited another 15 minutes and our food never arrived though the waitress did continue to give us hateful looks every time she walked past. The manager never walked over to check if we'd been served. At that point, I was so furious, I got up and left. There were several waitstaff gathered around the service station doing nothing, so it's not like they were short-staffed. I used to be a regular customer, but I will never ever visit this IHOP again. And, I will be sure to tell others not to go there. BTW, the General Manager's name is [snip] - I picked his card up from the front desk.

I don't know the name of the manager on duty, but he clearly needs to be replaced - he has no sense of customer service and at this rate a popular and busy IHOP will soon go downhill. There are lots of other restaurants in the area for people to go to.
     
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chip.freeman on 2012-11-22:
I will never go to ANY IHOP again. The last one I was in had horrible food, the place was filthy and After leaving my name & number for the manager who at first I was told was there, then when I said I wanted to see him about his dirty restaurant suddenly he wasn't there, he never called. Never IHOP again. There are plenty of places to get pancakes that serve good food on clean tables with fine service.
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StarStarEmpty StarEmpty StarEmpty Star
For All You Complainers!
Posted by on
Rating: 2/51
COLUMBUS, OHIO -- If anyone is complaining about food from IHOP other than their breakfast, your an idiot! It's not the international house of shrimp or the international house of milkshakes! It's the international house of freaking pancakes! The mashed potatoes are microwaved! The broccoli is microwaved! The mac and cheese is microwaved! And the freaking oat meal is made from an instant packet right before your food is taken out! Most of the people that come in there to eat expect so much! Don't get me wrong, a customer does deserve great service. But when ya'll start whining about how your "shrimp" from the INTERNATIONAL HOUSE OF PANCAKES sucks, you need to be shown to the door and have that plate of food thrown at the back of your head! Even if the servers there do a great job, they only end up getting $2 or $3 tips on checks that usually average out to be $25! When your busting your [snip] for picky [snip]s and are still able to keep a smile on your face, $3 is NOT worth it. So do us all a favor; STAY HOME AND EAT! Ihop is not a fancy steak house. Get over it!
     
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Anonymous on 2012-04-24:
Which IHOP do you work for? I would like to know cause I don't want to go there and have you wait on me
The Triplets boy boy girl on 2012-04-24:
Some people do complain just to get free meals you know. Or because they are fussy. Some have real good reasons to complain.
Cwazychicken on 2012-04-24:
Well, I hope I don't get a server who thinks I deserve a plate thrown at the back of my head when I go to IHOP! When I pay for my food, I expect it to be edible. I don't expect it to be 5 star food, but if its burnt or if its not fully cooked, I have a valid complaint. If its not breakfast food, I have the right to complain about it.
Cwazychicken on 2012-04-24:
Also, with your attitude, I would suggest you tone it down a little bit. Maybe a lot of people don't tip you very well because of that. Just a suggestion though. Even though it may be hard to smile and be friendly all the time, try to suck it up and remember it is a job and you need to do it to earn a living but don't take it out on the customers when you have a bad day and one bad customer spoils it. I know it sounds rather rude of me to suggest this, but if you hate your job, then work somewhere else. I have worked in restaurants and I just sucked it up. As far as tips go, its sad that people expect to be tipped, even if they don't work that hard for it and aren't very friendly, than to actually work for it nowadays. I tip yes but if someone is awful, I won't.....I think a tip should be earned. Yes a tip is part of your pay, I understand that. But my money is limited and if I feel a server is just downright rude, then they don't deserve the tip. If a tip just handed to a waiter, like ruby tuesdays gratuity charges, then some people tend to get lazy and get an attitude, or take their sweet time and expect their tip. Which I think is wrong.
Cwazychicken on 2012-04-24:
Cannot edit last post was going to add this:

I usually leave about a 15 percent tip, more if the service is exceptional to my expectations. I'm not rich, I figure 3-5 bucks for a 25 dollar bill is about average. That is what I tip too. If that's lousy to you, then I wonder what a nickel tip would be like to you. My brother worked at dominoes and someone gave him a nickel as a tip!
Churro on 2012-04-24:
You're preaching to the choir baby. I've been saying for years people should avoid Ihop. Shoot, I'd rather eat from a vending machine on a turnpike rest stop than venture into an Ihop. Outstanding review!!!

PS

By the way you left out that the grits are made from an instant packet as well.
raven2010 on 2012-04-24:
If Ihop cannot do things other than pancakes to a minimal level of quality perhaps they should stick to pancakes.
kim g. on 2014-04-12:
To Cwazychicken, $3.00 on a $25 tab is only a 12% tip. I'm on a budget too, but if the service is decent, I still leave a minimum 15% tip, usually more. And if the food isn't good, DON'T BLAME THE WAITRESS AND TAKE IT OUT ON HER. She is only serving the food. The cook who messed up the meal makes at least minimum wage.

And to Churro - I don't know what *our* cooks did to make the grits, but when I worked at IHOP, I do know that it generally took at least 25 minutes before they were ready to go on our line.
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Do Not Do Those Surveys Listed On Your Receipt
Posted by on
RONKONKAMA, NEW YORK -- I had found out that by doing those surveys on your receipt from IHOP you are actually helping the waiters and waitresses get into trouble. They are scored by your reviews. I can understand if the surveys actually all dealt with the service of your server, but many of the questions have to do with the kitchen staff. Example, what is the quality of the food and how fast is the service. What does the servers have to do with the quality of the food or how can they help it if the kitchen staff is slow in getting your food cooked. I was told by a few servers how if their score is low they can be fired. I think this stinks. I will never take another survey of IHOP. I will never be the cause of someone losing their job.
     
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Venice09 on 2011-11-04:
I hesitate to fill out those types of surveys, too. I usually only do it if the experience was good.
Anonymous on 2011-11-04:
Just for kicks I forwarded this to IHOP. Here's their response:

Thank you for your email. Our survey is created for the purpose of collecting feedback from our guests. That feedback helps us hold our servers, cooks, and managers accountable for their individual actions. We receive positive and negative feedback alike, but please know that no one is help responsible for occurrences that were beyond their own control.

Sincerely,

Rachel F.
Guest Relations Specialist
Case # 213133
Venice09 on 2011-11-04:
You forwarded the OP's review to the company?
Anonymous on 2011-11-05:
Wow. My response to this passive-aggressive comment was deleted. Okay, new response: YES, Venice09, I did, and you did ... what?
Venice09 on 2011-11-05:
I didn't know a review could be forwarded to the company without the author's consent. I wouldn't want my review forwarded without my knowledge or consent.
Starlord on 2011-11-06:
I can see sending it to the company. those surveys are not just about the servers and are not there to get anyone in trouble. I was a mystery shopper for a restaurant chain around central Indiana, and often heard employees complain about 'spies,' as if the only thing we were trying to do was get servers in Dutch. It is to allow the stores to improve all facets of their service, from the cleanliness of the parking lots and bathrooms to the quality of the food. It iso help everyone do better. At least with the survey, your answers are anonymous.
Devin on 2012-09-25:
I work for an IHOP and yes those surveys are almost pointless. They hardly get the full experience out of the questions and yes, people CAN get fired for the low scores. Unfortunately, most of the people that fill them out are those who are angry about something out of the server's control and therefore proceed to attempt to make the server look bad. We are not the ones cooking their food and have no control over those things. Usually the people that do the surveys are those just looking to get a free meal by complaining about things just to haggle the price. Its not like we go to their jobs to make their day as bad as possible and try to get them fired. In fact, some of the best servers I have seen have had the lowest scores due to doing their job the way they were trained to do so. People can be cruel. That is all.
AJ on 2012-11-12:
I've discovered a pattern of iHop servers routinely taking away the check that contains the feedback instructions at the register. Of course they'll return it with a smile if you ask them to give it back. More evidence there's fear in the system. Not a good sign.
Shh Dont Tell on 2013-06-20:
I work at an IHOP and have been told by the manager and district manager that the surveys are to tell the share holders how well certain restaurants are doing compared to others in the chain. We are told to only tell them about the survey if they had a good time. otherwise, just hand it to them and carry on.

When people say no they don't want to do the survey, we keep them. Manager has us take them home to do the survey on our own time. In fact I currently am doing a pile of them now when I stopped for a break.

We are told in a month the employee with the most surveys done will get rewarded, the one with the lowest will get retrained. Nothing to do with them getting either a 1 or a 5, its the actual doing them.
Umm on 2013-10-02:
I work for IHOP also, I've already been verbally warned that I need 5 surveys a month. If customers don't seen there feedback we get in trouble. If the customers do send feedback and it's a low score we also get in trouble. So as an employee for IHOP it's a catch 22. We aren't supposed to do the surveys but management tells us to take the home! What to do
Vicky on 2014-01-21:
My friend is a waitress at IHOP and I can tell you the bs that IHOP said was untrue. The only people held accountable is the server. If the food is cold and a poor revue is handed down the server is suspended. The customer could be upset with the Hostess or the cook and the server is the ONLY one to suffer the consequence. Ihop sucks.
kim g. on 2014-04-12:
I used to work for IHOP, and I agree that the only person those surveys penalizes is the server. Our manager would post the scores for us to see. Didn't matter if the server did everything right or not, if the customer scored the food as less than a perfect 5, it counted against the server.

Also, a friend of mine was trying to be honest in his survey - he rated Time It Took for Your Order To Arrive as a 4, and on Satisfaction With Food he marked a 4. Then he left a verbal comment that the server was extremely attentive and very excellent and the food was also very good, but he wished IHOP offered jalapenos, that the jalapenos would have made his meal perfect. Guess what? At corporate, each "4" knocked my overall score by 20 points (to an overall score of 60 out of 100), and the food comment was regarded as a knock against the server (me).

As a result, now when I have a chance to do any type of survey, I give praise (and 5's) only. Corporate doesn't care how perfect everything ELSE was, but give someone less than a 5 (even if it has absolutely nothing to do with the service) and it goes against the server.
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POOR SERVICE AND UNPROFESSIONAL MANAGEMENT
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SOMERSET,, NEW JERSEY -- ON Sunday 2/13/11 after church, I went to the Ihop restaurant on Easton ave. in Somerset, NJ. for omelet meal. My two girls ordered from the childrens menu. The server took my order as follow: omelet w/egg white, mushrooms, spinach, no cheese, add grilled chicken and a mocha raspberry decaf. I first recv'd the mocha without choc. chips (as shown in the many rest. advertisements) and it tasted nothing like raspberry. No big deal, so I just reordered a hot choc. instead. My children recv'd their order in a timely fashion, but my omelet order took time and arrived with cheese on it. Unfortunately, the order had to be sent back to the kitchen to be corrected since I am on a low choles. diet. By the time I recv'd the corrected omelet order, I was sitting there close to two hours and my daughters completed their meals. I then asked the Mgr., is the omelet free because of the terrible inconvenience? He responded with "no". Shortly after, I decided to just leave without eating the omelet. At the register I spoke to the Mgr. again and he shocked me by saying "you were just here on Monday 2/7 and pulled this same stunt. So, please do not return to this restaurant again. I can't explain in words how embarrassing his accusations were to my girls and myself. (In a proper manor I expressed my displeasure about this horrible experiences). My first thought was that this Mgr. can't be talking to me. The second thought was that he was maybe racist or just crazy, since I was never in this rest. a week ago. None the less, his public accusation doesn't change the fact that, my order was completed wrong. He insulted me publicly like I had a criminal history of ripping off their rest. Finally, at the end of this crazy experience, I paid the $19.00 bill with a hundred dollar note and he held the money up in the air to check if it was authentic, then shoved the change in my hands. All of this was done in front of my children and other patrons.

On Tuesday 2/15, I spoke to the owner who said the Mgr. told him all about what happened. He said, "I was told that you used profanity towards my Mgr. and other employees heard you". My response was, "did you talk to the other employees"? He said "no". I responded, "so you believe your Mgr. without any type of investigation? What is he, your cousin?" Since this owner seems to stand behind his Mgr., then he will be legally responsible if I take this matter to court.

When I first went into the website, I was shock to find out how many complaints Ihop has across the country. The question is, does Ihop CEO Julie Stewart ever read these complaints? WELL, I HOPE HER STOCK HOLDERS DO.
     
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Ytropious on 2011-02-16:
They'd be crazy not to check 100 dollar bill so I'm not sure why you're complaining about that. As for taking him to court, over what? There is no legal matter here.
Anonymous on 2011-02-16:
There should be nothing offensive about having your money checked for being counterfeit, especially $100 bills. As for the rest of the complaint, it should be quite obvious to the OP on whether or not they should eat at this location again.
trmn8r on 2011-02-16:
Checking a $100 bill in an iHOP or most anywhere else for that matter should be standard.

Regardless of what has happened at this location, it is obvious to me you should be seeking a new place to dine. I think the next step may be that management bans you from the establishment, which they can do. I've been banned - I wear it like a badge of honor.
PepperElf on 2011-02-16:
Of course they'll check the bill. Most stores will because you're paying with a bill that's practically 5 times worth the value of your meal.

I know of *no one* who is so special they are above having a $100 bill verified. Even if they are the most trustworthy person... hey someone else may have slipped them a fake and they wouldn't have thought to check.
momsey on 2011-02-16:
It's standard in most places for them to check $100 bills. I'm sure they even do it in the fanciest restaurants, but they don't have to do it in front of you because you don't pay at the register.

As for the rest of it, you should write a letter to IHOP and let them know of your poor treatment. I don't see why you have any legal grounds to sue, though, so please don't waste any time or money on that.
momsey on 2011-02-16:
trmn8r, how many times do I have to ask before you'll tell us the story of why you were banned from RR???
madconsumer on 2011-02-16:
I think tmn8r was in ytrops dream!
trmn8r on 2011-02-16:
Anticipation is a good thing.
Skye on 2011-02-16:
Places these days check even $20.00 bills. No offense in that. They have every right to protect themselves.

Not sure what you intend to take them to court for, but good luck.
Anonymous on 2011-02-16:
If I were to make counterfeit money, I'd make $10 and $5 bills. Nobody checks those
trmn8r on 2011-02-16:
That's horsesense, littleshorty. I have some capital. Maybe we could go into business together.
Anonymous on 2011-02-16:
Am I the only that took the time to actually read this review? The OP never once complained about the iHop creep checking the 100 dollar bill. Good grief cherry pick one insignificant sentence from a two page review then beat that horse into the ground for no other reason than to discredit the OP for no good reason. Classic my3cents.

Now I don't know if you have grounds to sue or not but the jerk was way out of line to falsely accuse you. The manager is no better blindly believing the dipwad. Typical iHop if you ask me. This is why iHate iHop almost as much as ilove iPhone.
Ytropious on 2011-02-16:
In this review, I felt it was quite obvious the OP included that tid bit of information to make a claim as to how they were treated. They would not have included it otherwise because if it didn't make them upset, why would they bother mentioning it?
Anonymous on 2011-02-16:
That's your assumption but the OP made no complaint about the iHOP jerkwad checking the 100 dollar bill. It was a comment made in passing that had very little to do with the actual review. Why its the focus of all the comments is beyond me.
Anonymous on 2011-02-16:
Ditto what momsey said..send a letter to IHOP HQ.
PepperElf on 2011-02-16:
skye - from what I've heard $20 bills are actually the ones most counterfeited. The reason is that you see those so often many people don't think to check.

However with the $50 or $100 bills, those stand out more so they get checked more often.

but... that's also why people are checking the lower amount bills now too. That, and they may have gotten shafted already and just want to cover their buttocks.
Nohandle on 2011-02-16:
I'm trying to remember how long it's been since I didn't have a $50.00 or $100.00 bill checked. I pay cash at a number of places, primarily at the grocery store when I might present a larger bill. I don't ever recall having a $20.00 examined.
Anonymous on 2011-02-16:
Except for the OP you people who still use cash need to be studied. Come on people it's the year 2011. Cash is obsolete.
Anonymous on 2011-02-16:
LR> I try avoiding plastic like the plague. Too many horror stories of bogus and after-the-fact charges from customers who have long since checked out from a hotel that continues to charge their card. No such hassle with obsolete cash.
Anonymous on 2011-02-16:
DRIM2011, I hear stories about sasquatches, alien abductions and good customer service at Toys-R-Us but that doesn't mean I believe it. You're living in a fantasy world my friend. It's time to wake up and smell the coffee.
Anonymous on 2011-02-16:
My wallet doesn't charge me any penalties or interest for not keeping a minimum balance. When it's empty it's empty.

Nohandle on 2011-02-16:
My Lord when the machine doesn't work feel free to come over for some cash. Call beforehand because I'm not keen on drop in company.
Anonymous on 2011-02-16:
Funny about an hour ago I had to request a new debit card because I wore this one out a year before its time.

You know who else loves cash? Hookers, drug dealers and terrorists. Why? Because it's untraceable. Whenever somebody goes on about the merits of obsolete cash all I see is an evil doer trying to hide their evil ways. Well I don’t need cash because I got nothing to hide.
Anonymous on 2011-02-16:
Like H-E- double hockey sticks it's untraceable. And I have the conviction to prove it. And not because I was guilty of any of the above. ^^^
Nohandle on 2011-02-16:
What? Anyone who uses cash are Hookers, drug dealers and terrorists? Help me here, I'm laughing so hard. I understand My Lord you have a cellar full of gold but you might just need a little folding cash in the event some place doesn't doesn't have change.

And the precious Girl Scouts delivering my cookie order yesterday appreciated the $14.00 in cash.
Anonymous on 2011-02-16:
If don't you believe me then fine watch this video. It explains everything.

http://www.youtube.com/watch?v=dQw4w9WgXcQ
Anonymous on 2011-02-16:
I rarely carry cash on me, other than change for parking meters. For me it's a personal preference, I find that when I have cash, I "think" I have more money than I really do.

I also can't recall a time when I was charged for something like additional hotel charges, car rental charges, etc. I still want to know how it is that either of those can be done w/o a credit card on file...I know you can pay cash upon check out/car check in, but how do you get around giving a cc in the first place?
MRM on 2011-02-16:
Some of you, including myself, have been hit with $59 annual fee with Bank of Amercica. I need to pay this card pronto!
Anonymous on 2011-02-16:
J/C> Deposits. I use my c/c to hold the room, without any authorization to charge it...only as a means of reservation. I then pay in cash upon checking in, and am usually charged about $100 cash deposit, which is refunded immediately upon check out. Been doing it for years, and never had a problem. Then again, like you, it is just a personal preference.
Anonymous on 2011-02-16:
My god DIRM2011 you're an Android in an iPhone world.
Nohandle on 2011-02-16:
You are being so ugly My Lord so kindly stop it. I have 2 credit cards, checks and cash. That works for me. I've never worn out a debit card because I don't have one. *sticking tongue out at My Lord*
Anonymous on 2011-02-16:
NH that's how my mom rolls too..she doesn't understand how I use a debit card constantly, don't keep a check register and somehow manage not to overdraft. I just say Ma, I've got a system that works for me, that's all you need to know ... when you figure out why you cannot send me text msgs from your home phone, I will elaborate.
Anonymous on 2011-02-16:
txt msgs from her home phone...That's too funny just_cause.

Nohandle I didn't mean to ruffle your feathers I'm just telling it like it is.
Nohandle on 2011-02-16:
You didn't ruffle my feathers My Lord. I'm just trying to figure out how much extra to charge you for some cash when that machine tears up. Give me a bit to think on that one.
Anonymous on 2011-02-16:
Wow the manager sounded like a real jacka$$. I hope you decided to make a complaint to corporate above the owner, because nothing will be done obviously. Another manager with a power trip. THE worst.
trmn8r on 2011-02-16:
I like getting rid of the 100's because they tend to clutter my wallet ROTFL.

There is a reason the OP included that statement in the complaint. They could have just as easily said "I looked outside, and the sky was still blue," but they didn't.
Anonymous on 2011-02-16:
That's just your assumption Termy but still the fact remains the OP did not voice a complaint about the slimeball checking the 100 dollar bill.

Now I can make all kinds of assumptions about how a man as rich as you try to play yourself off as incurs OD fees but I don't. That's just me.

Funny, the main gist of this complaint is a false accusation.
Venice09 on 2011-02-17:
"Finally, at the end of this crazy experience, I paid the $19.00 bill with a hundred dollar note and he held the money up in the air to check if it was authentic, then shoved the change in my hands. All of this was done in front of my children and other patrons."

That is definitely part of the complaint. No question.
Anonymous on 2011-02-17:
Venice, a statement of fact does not constitute a complaint. If you read it that the OP is complaining about the crud-master checking the 100 dollar bill then that's in your head and not in the OP's words. It's just that simple.
jktshff1 on 2011-02-17:
Roth, seems as if you are the only one making the assumption that the bill check has nothing to do with the complaint. That tell ya something?
Anonymous on 2011-02-17:
Jkt, Just because everybody is wrong is no cause for me to join in the delusion party. I'd rather try to point out the silliness. The OP never once said it was wrong for that the scum-bag manager checked the 100 dollar bill. Don't believe me then read the review. It's right there in front of your face.

You 'customer always wrong' people crack me up.
Anonymous on 2011-02-17:
LR> If the OP didn't find the act of holding the bill up to the light offensive, why mention it in the first place? They were drawing attention to that aspect of their visit for a reason. It was in an effort to help build credibility to the rest of the story, and why they felt unsatisfied.
Anonymous on 2011-02-17:
DIMR2011, Beats me still the OP never voiced a complaint about the manager checking the 100 dollar bill. How that became the focal point of all the comments is beyond me.
jktshff1 on 2011-02-17:
Ya can't discuss something with a brick wall.
Anonymous on 2011-02-17:
True Jkt but that still doesn't change the fact that the OP never once stated it was wrong or inappropriate for the jerk manager to check the 100 dollar bill.
Venice09 on 2011-02-17:
I agree, LR, that a statement of fact does not constitute a complaint. However, the wording and tone of the statement can absolutely constitute a complaint. In this case, it is quite clear that the OP was complaining about the bill being checked and the change being shoved in her hands, or she wouldn't have even mentioned it.

I'm not saying the customer is wrong. I'm just saying there is more than one complaint in this review.
Anonymous on 2011-02-17:
Venice09, You make a great point. The reason the OP even mentioned the 100 dollar bill was to illustrate the rude manner the manager shoved the change back at her.

You are indeed correct that a statement of fact doesn't constitute a complaint.
Anonymous on 2011-02-17:
Your order was prepared wrong = Shame on IHOP!
The owner believed the manager without asking the witness = Shame on the owner!
You accusing the manager of being the owners cousin = shame on you!

Don't stoop to their level. Take your money and your business elsewhere. That speaks louder than any words could.
Venice09 on 2011-02-17:
LR, a statement of fact does not constitute a complaint unless it is worded and expressed as one. In this instance, it was.

I will agree, however, that the complaint about checking the bill should not have been the focus of the review. It's a shame the OP felt the need to reinforce the primary complaint by complaining about how she was treated when she paid.
Anonymous on 2011-02-17:
LR> Never once is it mentioned by the OP that the manager is either a scumbag or a jerk, both names you seem to have filtered from the complaint by reading between the lines. Which is exactly where us "typical M3C members" arrived at our conclusion that the counterfeit measures taken by the manager was in some small way offensive to the OP.
Anonymous on 2011-02-17:
Still the OP never once said it was wrong or inappropriate for the pile of poop known as manager to check the 100 dollar bill.
Anonymous on 2011-02-17:
DIRM2011, I never claimed the OP called the manager a scumbag or a jerk. That's my own bag man.

Still we can all agree that the OP never once stated it was wrong or inappropriate for 'waste of space' to check the 100 dollar bill. You got to agree with that because it's true.
momsey on 2011-02-17:
The OP also never once stated it was wrong or inappropriate for the manager to shove the change in her hand. So she must not be complaining about that, either.
Anonymous on 2011-02-17:
Once in a while, when I'm feeling a little facetious, I like to take the change the cashiers hand me back, and in turn hold it up the light as though I am questioning their honesty:) The look on their faces is absolutely priceless.
Anonymous on 2011-02-17:
Absolutely momsey. Finally I'm starting to break though here. Ya know at first I thought about givin up but I knew if I hung in there long enough some would see the light.

Still this whole complaint centers around a false accusation that nobody seems to want to discuss. Why is that?
Anonymous on 2011-02-17:
Awesome DIRM2011. Best answer by far on this review!
momsey on 2011-02-17:
We WERE discussing it before you distracted everyone with the talk about the $100 bill!
Venice09 on 2011-02-17:
No one is discussing the false accusation because it goes without saying that it was wrong. Checking $100 bills, on the other hand, is common practice. I think everyone is just trying to let the OP know that it wasn't personal.
Anonymous on 2011-02-17:
Perhaps, the two ARE actually tied together? Maybe the manager was blatantly checking the bill as a gesture that they didn't trust the OP, since the false accusation implies that very thing. Just food for thought?
Venice09 on 2011-02-17:
Actually DIRM, that was my first impression when I read the review. I felt the OP was insinuating that the manager singled her out because he didn't trust her, which supports the argument that it's part of the complaint.
momsey on 2011-02-17:
Exactly, DIRM.
Anonymous on 2011-02-17:
I think these comments are well worth reading. Let me tell you why I jumped into these comments. Three fourths of them are inaccurate. It’s fiction. And these comments embarrass me to be involved with my3cents. Tremendously. And these comments had to be written by people who've never been punked by a rude iHop employee in front of your children. And has never had that child have their heart broken watching parents being punked. AND HAD TO DEAL WITH THE CHILD when he is upset. And YOU'RE GOING TO PUNK THIS OP AS WELL.

Here's all this OP did. They went to iHop, ordered breakfast, got the wrong breakfast, politely pointed out the mistake to the IHOP staff and then paid for the meal only to be accosted in front of their children with lies and false accusations. This OP did nothing to deserve such behavior.

So then here’s the complaint. The OP is not a professional writer. They wrote this up the best they could to share their experience. The don’t deserve to be cherry picked for one SENTENCE out of a TWO PAGE REVIEW. THAT'S GARBAGE. You want to go after somebody then GO AFTER ME but leave this poor OP alone. They've suffered enough.
Venice09 on 2011-02-17:
I fail to see where anyone is going after the OP or posted any inaccurate comments. I'm not sure why you're taking this so personally, LR, but wouldn't it be funny if the OP actually did pull "this same stunt" before?.. hypothetically speaking, of course.
Anonymous on 2011-02-17:
Venice09, Bullies seldom see themselves as bullies.
momsey on 2011-02-17:
Wow.
Venice09 on 2011-02-17:
I honestly don't see any bullying here, just some strong personalities. For the record though, I do understand what you mean.
Anonymous on 2011-02-17:
Ugh the bill changing part was just one SMALL part of the complaint. The main part of this complaint is that the manager is a hard-butt who obviously takes things personal. A GOOD manager would have apologised and refunded the price for the omlet, especially if the omelet was done twice, took a long period of time, and the OP never ate any of it.
Anonymous on 2011-02-17:
Peanuts! Popcorn! Cracker Jack's! Get your peanuts, get your popcorn, get your Cracker Jack's here!
MRM on 2011-02-17:
I'm coming! I'm coming!
PepperElf on 2011-02-17:
As for "witnesses" - I don't actually see where the OP claimed that she/he never used profanity.

all I see is that the OP decided the owner was wrong for not handling the situation like a court of law.

this isn't a court. there is no legal requirement for the owner to grill any employee to back up the manager's report.

as for the "cousin" comment - **seriously**?
I think the OP would do better to stick to defense instead of trying to discredit the owner with unfounded suggestions.

after all... if the OP wants this like a court of law, then comments such as that would be overruled.
PepperElf on 2011-02-17:
btw... mrm that's a bit creepy. *lol*
MRM on 2011-02-17:
If I spelled it with a "u" then its creepy!
PepperElf on 2011-02-17:
in romance books they use the "o" spelling
(no pun intended)
Anonymous on 2011-02-17:
"Your order was prepared wrong = Shame on IHOP!
The owner believed the manager without asking the witness = Shame on the owner!
You accusing the manager of being the owners cousin = shame on you!

Don't stoop to their level. Take your money and your business elsewhere. That speaks louder than any words could."


And, in usual fashion, JISCal1 swoops in out of nowhere and nails it. :) Case closed.
Tibbar on 2011-04-11:
Too many of you are assuming this "complainer" is correct. First of all it did not take 2 hrs for her to get her omelette, I was not even there and I know BS when I see it. No one sits for 2 hrs to get an omelette. She is exaggerating to make it sound good, as I am sure much of what she is saying is without basis, or stretched so far past reality as to be referred to as an outright lie. Many of you keep referring to the scum manager, this guy is trying to do his job, and I bet she was in there the previous week trying something similar. I have no reason to believe her over him, and many reasons having read what she said to discount completely her complaint. As to your 100 dollar bill, damn right he looked at it, look at 20's too if he is smart. Too many crooks out there these days, if it isn't you, it may be the person you got it from.

Anonymous on 2011-04-11:
Tibbar, get your BS meter checked, it seems to be malfunctioning.
jktshff1 on 2011-04-11:
/\/\/\/\.....
ncoclub on 2011-04-26:
Must agree with Tibbar on this one. Seems like every complaint about service gets the "I waited an hour for this and two hours for that" thrown in..come on people!!! NO ONE waits that long! I do have a question..is it true that between credit and debit cards you should use credit because it is easier to dispute a charge with credit?
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Very bad management
Posted by on
LAWTON, OKLAHOMA -- This IHOP is very bad for not only the customers but even worse for the staff. Night management yells at servers in between the front doors of the restaurant. Welcome to IHOP to watch our disgusting display of public humiliation before you are fully in the building. The manager is very short-tempered and downright rude to the staff. Cooks threaten and scream at waitstaff in front of management, yet no action is taken to stop the scene in front of customers. Night management doesn't even know the menu, and very loudly in front of customers has actually asked a member of waitstaff if the never-ending pancake special comes with pancakes. Servers are punished for calling the district manager and the cooperate office when their checks are: 1. Not right for their hours; 2. Not right for tips reported; 3. Not the correct amount. False write-ups are made to fire people they don't like or people managers are threatened by. Management even writes up employees for doing things management tells them to do. For example: management tells servers not to allow people over the age of 12 to order from the kids menu, then when the server doesn't let a 35 year old woman order off the kids menu the server gets wrote up. Management also tells servers not to charge VIPs for or police officers for their drinks, then when the server doesn't charge for those drinks the server then gets wrote up yet again. Management makes up a lie that the server swore and said things that were never said yet again writes the server up and suspends the server. The server then asks to see the tape of this happening and suddenly the manager claims there is no sound on the tape which is another lie. Then the same manager that claims there's no sound on video tape claims that it was heard on video tape that the server told a customer her phone number and was discussing IHOP personal business with a customer. In actuality the server simply said to a personal friend, "hey give me a call I want to talk to you about something later because I can't right now." All the server wanted to discuss was going to the club they work at with a mutual friend of theirs to cheer him up in hard times. In return, the general manager has fired a cook that was there for years and actually told members of waitstaff it was because that cook knew more than he did. After working in different IHOPs in the state of Oklahoma for over 5 years as not only a server, shift leader, crew chief, manager on duty, and a manager for many years my employment has come to an end due to a managers lies. Time and again has come up that this manager feels threatened because either I or someone else knew how to do our jobs as well as management's jobs.
I am not writing this as any form of attempt to "save" myself or even my job, but rather to warn people of what is truthfully going on in this store. Maybe this might stop a few people who don't deserve this fate which I have been talking about in this complaint. I would gladly have even included my name for all those who I have either served or worked with whom know that I "do not" lie, as well as for all of those IHOP supervisors that are fully aware of my work ethics. However, I am unable to give out this information due to fear of legal actions for "disclosing company policy." If they are suing "The International House of Prayer" which is a church, why wouldn't they sue me?
     
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Anonymous on 2010-10-25:
http://www.ihop.com/index.php?option=com_wrapper&Itemid=62
Click on contact us.Let them know about your experience. Be as detailed as possible and be sure to include your contact information.
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Slowness And Theft Of A Cellphone
Posted by on
SAN ANTONIO, TEXAS -- First of all I went to eat breakfast with my daughter one morning. She ordered the breakfast that had the Whoville pancakes that came with it and I ordered the "Cheese Blintz" breakfast. When they finally did come out her breakfast was correct but mine was the "breakfast blintz" which is nothing like what I ordered. I had them take it back and I guess they put my order at the end of the line since it took another 1/2 hour to come out!!! I wasn't hungry by then since I was so angry about the length of time it took so I said that I didn't want them. They packed a bag to go for me and brought it up to the cashier like I was going to eat them later???

I told the manager that I would not pay for the order and since it took so long they could cover my daughters meal since she didn't eat the whole meal either due to feeling bad that she was eating and I was sitting there. Even the manager was saying that I could take the meal to go though!! I couldn't believe it. Then my daughter went to the same restaurant weeks later with some of her friends and when she got up she forgot her cellphone on the seat. She went right back in the store to find the table had been cleaned and the Blackberry cellphone was gone. She asked the manager about it and of course she said no one had turned it in. Well my daughter tried several times to call it and it would ring a few times and then hang up.

She spent all afternoon with the same friends so I believe that she would've heard the phone ringing if "one of her friends" had grabbed the phone off of the seat. When I went to talk to the manager later she said that I was not allowed to view the video but that it looked like the kids were playing around with the phone. Then the other manager said that it looked like a female had passed the phone to one of her friends...doesn't make sense since my daughter knew that there wasn't any insurance on the phone. Why would she give the phone to a friend and then the friend not answer the phone? Also the first manager told my daughter that the busboy had a long way to go home and that he usually takes the bus. Then she said that he rode his bike home. Seems to me like that manager needs to think before speaking. Anyway, The head of the IHOP here in San Antonio is just as rude as his staff. Needless to say that is not a place that I will be eating again.

So IHOP you really need to look at the type of people you are hiring! I was also told by the head of IHOP here that I better make sure that what I am saying is the truth. Funny how I take that as a threat. I would still like to see the video. I'm sure that it has disappeared by now.
     
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Anonymous on 2008-07-28:
Thanks for the laugh. You sent your meal back, and when they brought the replacement food out, refused to pay for it and then demanded they comp your daughter's meal too?
That's pretty much theft. They'd be justified in asking you to leave and not return.
Principissa on 2008-07-28:
Why didn't your daughter call the police about the stolen phone? Chances are an employee stole the phone and the manager was covering for them. The police would have found the phone, unless, and I am not accusing your daughter of lying, she actually lost the phone and is passing the buck on innocent employees.

As far as the food goes, you didn't get your meal, you shouldn't have to pay for it. Your daughter did eat a small portion of the food, there was nothing wrong with her order, so yes, you do have to pay for it. She consumed the food.
Anonymous on 2008-07-28:
Like most level headed people of high moral character and good taste I-hate IHOP. The few times I've been in one the plastic burned my eyes and the food was very not excellent. This company is at war with good tasting food evidenced by their recent acquisition of Apple Bees.

People who respect their digestive systems avoid IHOP. You should too!
Anonymous on 2008-07-28:
I'm confused. What does the distance and mode of transportation in regard to the busboy have to do with any of this?
bargod on 2008-07-28:
As far as the food goes, Princi hit the nail right on the head. As far as the cell phone goes, maybe an employee took it maybe a customer stole or maybe the daughter dropped it down the toilet. Without proof you should not be accusing people.
Anonymous on 2008-07-28:
I think you need to back up your story a bit here.
BobJohn on 2008-07-28:
Whoever took the phone probably turned the sound off - thus nobody could hear it ringing. Your daughter lost track of her Blackberry and you are blaming IHOP rather than the one who lost it. And since it is, what I call anyway, expensive, why weren't the police called? Let them view the tapes.
TGT101 on 2008-07-28:
Principissa why do you automatically think that a employee took the phone. It could have just as easily been another customer. It's not a business's job to keep track of patron's belongings.
Anonymous on 2008-07-28:
Best answer, BobJohn!
Principissa on 2008-07-28:
If you read my answer correctly I said it could have been an employee and the manager covering for them or it could be that the daughter lost the phone and is using the employees at IHOP to cover up her irresponsibility.
SuperNat on 2008-07-28:
Why would the daughter's meal be comped? Sounds like you're one of those self-entitled people who thinks the customer is always right. They're not. And neither are you.
NikkieL on 2008-08-03:
Wow.

Why wouldn't you pay for the meal? I honestly think that it's kind of 'iffy' for them to make you wait awhile. But come on? Thirty minutes? It's not really a big deal to me.

Your daughter ate her food, that's more than enough evidence that you should pay for it. Also, If your daughter has a Blackberry and leaves it somewhere, then it's going to be gone! It's a sad reality, but yeah.
madconsumer on 2009-12-03:
great advice stolenvideocameradatabase!!!!
PepperElf on 2009-12-03:
I dunno... it is also free advertising in my opinion.

even if the site is free, it may be getting money from generating traffic
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