PALM BEACH, FLORIDA -- I wish I had reviewed this company before placing an order. I did not know anything would be wrong until I did not received a confirmation e-mail. To place the order I had to register my account. I then googled the company and read some complaints. I e-mail them regarding this and hoped they were repretable. I received a phone call from "Steve" stating that he wanted to talk to me regarding my order (he left a message). I had mentioned the complaints I read in the email so I am sure that is why he called. I then looked at the charges they put on my card and instead of $45.95 they took out $85.80. I called them and got an answer machine. I left a message asking why I was over charged. I immediately called my bank. Since the charges were pending they could do nothing until it went through. "Steve" called me right back and he said I must have called while they were at lunch. I asked why I was overcharged and he said I ordered
I said I ordered one and I looked in my account and found that I had only ordered 1. He started to say that many order 20 bottles and they don't really check. Didn't make since to me. I told him I already notified my bank and he seemed upset with that. The next day the charges went through and I faxed my dispute to the bank. I sent them an email canceling my order. The next day I received the following email:
Your order was already sent out 2 days ago, so it's too late to cancel. That's fine if you want to waste your time disputing the charge with your bank, we will simply fax them the necessary paperwork and the dispute will be reversed. I'm sorry about your extreme obesity problem, but please don't be frustrated with our company because you can't stop eating so much food.
Customer Service Department
Phone: (+1) 561.626.4787
Fax: (+1) 561.691.0161
This was my answer to her:
I will forward this email to my bank and post it online (with the other complaint I have read) to show how rude this company is! I wouldn't call 25 lbs I want to lose being obese. I do not have an eating problem but wanted faster results. Since I am going to Hawaii to live with my daughter and grandson I wanted to lose the winter weight I gained.
For being in customer service you are the wrong person for the job. My order was for 1 bottle not 2 and I obtained the proof from your website. If received I will gladly pay for the one bottle if it proves to be what I ordered! I believe your website is designed so customers are not able to view their orders online. You don't have an obvious login link.
I will not pay a dime to return the 2nd bottle so you will have to provide a shipping label with proof of delivery. The mistake was on your end and I never received an apology for that mistake..
Your e-mail was VERY rude and this confirms the fact your company is not reputable. This charge will never come out of my account.
NOTE: MY BANK SIDED WITH ME. I RECEIVED A REFUND. TO THIS DAY I HAVE NEVER RECEIVED THAT ORDER!!!