Invisible Fence Consumer Reviews - Page 2

CALIFORNIA -- I bought the Invisible Fence pet containment system last summer. I had it installed and paid $1,300. I was promised up and down that containment was GUARANTEED. We had a fence but the problem was my dog was jumping OVER it. He is very agile and he knew freedom was on the other side.

Shortly after it was installed he figured out that he could get over the fence without getting the shock if he jumped over the gated portion of the fence (they don't put the wire on moving gates generally). He got out, I called them and they came out to move the wire. Shortly after that he got out again because he could still make it over getting only the warning tone or just the weak initial shock.

They came out and increased the correction/decrease time for warning. He jumped again and this time was hit by a car. Three days and $5000 later, when he was out of the doggie ICU I called Invisible Fence again to tell them it wasn't working and my dog had been hit by a car. They were unsympathetic and took no responsibly. They blamed me saying I didn't do enough training.

Of course the training is to teach the dog where the boundaries are and he was jumping over a 5 foot fence (an obvious boundary). If you read the fine print in the contract they have countless opportunities to come "tweak" the fence if it doesn't work. Then after a year they will tell you you're SOL. They will still come out for service but for a fee starting at $90.

They came out and tweaked the fence again but my dog didn't jump the fence for about 6 months after getting hit because he was injured not because the fence worked. I know this because we took the receiver collar off for that time. My dog recently decided he was over it and jumped the fence again (twice) with the Invisible Fence collar on and "working". They also told me that I could not turn up the fence by myself (they couldn't make it out to my house for two weeks) because it required special tools. My BF figured it out in about 45 seconds and we turned it up ourselves. They don't like that because they charge you $90 just to show up at your door.

The fence may work for you but be prepared for poor customer service and make sure you get it working very well in that first year. Know that the term "containment guarantee" is interpreted loosely by them. If you have a smart, high energy dog, don't expect a quick fix.

PRESCOTT, ARIZONA -- One year after Invisible Fence Dealer installed fence and terminal on outside wall of our home, we contacted the dealer because the terminal was not working. Dealer responded that his original installation of terminal on outside wall was in error, removed transmitter (we repaired/repainted wall), installed transmitter on interior garage wall, and charged service call fee to correct his error.

Approx one year later, terminal again not working. Referred to "Invisible Fence Owners Manual" provided with original unit, but directions did not match terminal installed. Dealer advised he had installed new unit, did not provide owners manuals, and could not service unit for 48 hours. After advising my wife not to remove the transmitter cover, he told me to remove the transmitter cover and disconnect power and battery back-up to stop constant beeping.

Multiple phone calls to Invisible Fence Brand produced only recorded messages directing you back to your dealer. Email messages to Invisible Fence Customer Support produced only boilerplate messages back to your dealer. If your dealer is not cooperative or not available (illness, injury, vacation, etc.,) you have NO alternative source for customer support. Invisible Fence Brand provides NO company support.

When I advised the dealer, Invisible Fence of Northern Arizona, that I was going to share my experience at multiple Internet sites, he responded, "Go ahead, knock yourself out!" No response from Invisible Fence Brand after notifying them of their dealer's encouragement.

We live in a housing development, these are issues that we have seen. I would like to urge all pet and home owners to take a strong look at all of the perspectives of this device before purchasing. (1) It keeps your pet inside the area you have included in your perimeter. (2) It doesn't keep other animals from entering the perimeter and hurting your pet. (3) If your perimeter includes your driveway and front walk your visitors may be in danger if your dog is a biter or even just a jumper.

(4) If your visitors are bitten or knocked off their feet you are liable for damages. (5) You insurance may not cover these damages. (5) If the collar doesn't fit your dog correctly it can cause burn, blisters and infections on your pet. (6) Be aware that the collar still works if the pet is inside your vehicle and you drive across the perimeter.

SARATOGA SPRINGS, NEW YORK -- Invisible fence containment did not work for my English Pointer. They simply would not accept that it was never going to work for my dog because of her breed as a hunting dog. They accused me of not training the dog correctly no matter how much I told them I tried. My dog was a rescue and I had no idea that this fence was never going to work for her. I found that out later after researching English Pointers.

I did ask them repeatedly, however, that I was afraid it might not work for her and asked if I would be refunded. The salesman and the trainer reassured me many times that I would be refunded in full as the contract clearly states. They will not honor their contract period. Now, I have to install a wood fence to contain her, so I will be paying for this twice. It's a scam and I would never recommend IF to anyone.

INDIANAPOLIS, INDIANA -- Our baby boy, Duke, our family pet was shot with a shotgun and left to suffer along the railroad tracks about a ½ mile west of 600 W in New Palestine. We had to end his suffering ourselves. If you have any information related to this tragic event, please contact Wayne at the Humane Society at 477-4367 or Hancock County Deputy Christie McFarland at 477-1144…CAD# **.

DO NOT invest in the Invisible Fence. DO NOT rely on a collar/cable leash to contain your loved one. We do not want anybody to have to experience this devastating tragedy as we have been forced to. We love you Duke! And you will always be missed… Run the RR tracks in heaven freely!

LUTHERVILLE, MARYLAND -- I am a veterinarian. My dog received SEVEN burn holes and skin burns from the shock collar of the Invisible Fence. The company will not stand behind their product, nor will they do anything about what it did to my dog. They will not accept the responsibility that there is something defective in the collar.