Preview Review

Next Review

J.C. Penney Company, Inc. Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Questionable Product, Terrible Service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RENO, NEVADA -- In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and were told they did not handle service any longer and were told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out.

I just got a call from Salinas with the following info: Power lift system is out of warranty (so much for "lifetime warranty" - read the fine print folks. Power lift system is not the current one and we need a newer system and remote. Hunter Douglas price was a reasonable $195 for the lift and remote. But... Penney's wants $85 to handle the service and will add a 25% surcharge to what Hunter Douglas charges. Now we are up to $332.6! I would boycott Penney's but Hunter Douglas told me Custom Decorating is an independent business operating under the Penney's umbrella. Next time I will deal with a local business with better concern for customers.

Replies
Advertisement
DO NOT USE J.C. Penney's Custom Drapery Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO -- I have used J.C. Penney's for my custom drapes for many years, but their service is not what it used to be and I will never use them again. The custom decorator in the Sacramento area provided terrible service. In August 2015 I ordered custom curtains for my kitchen window and dining area. When the curtains were installed, both of them were too wide for the windows and they ended up sagging with extra material scrunched up at the end of the curtain rods.

I called the store and asked for the decorator to come back to my house to figure out what went wrong. The decorator took two weeks to call me back which she did only after I called the Arden Fair store numerous times. When she came out and looked at the curtains she admitted that the curtains did not fit the windows. She said that they would pick them up and have them fixed but they never did.

It is now December and I ordered the curtains back in August. I finally called the store and they put me in touch with the district manager. He said that they would take my curtains apart and re-sew them, but I informed they are made of very sheer material which will likely show needle marks if re-sewn in different places. He did not listen to me and insisted that is how they do it. I still haven't heard from anyone to pick up the curtains. So be aware that if your drapes are made wrong Penney's is just going to take them apart and use the same material. Save yourself a lot of grief and hassle and do not use custom decorating from Sacramento J.C. Penney's.

Replies
Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEVILLE, MICHIGAN -- JC Penney will cancel your credit card and ruin your credit if you miss two payments. I talked to a supervisor and they did not care. I used the website to make payments. The payment the second time took a week to come out so it bounced. I told them I would pay my whole balance in full to keep my card and account active. They said "no and you still owe us the balance."

Synchrony bank is a joke and don't care about the customers. I won't shop there again, so JC Penney, you just lost 4 more customers because of Synchrony bank. I used my card all the time and tried to make it right. The website payment doesn't work. I would go into the store and make a payment if I would have known this. They wouldn't even give me a chance.

Replies
Slogan Consumer Items
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANY, NEVADA -- The slogan does not make any sense. "When it fits you feel it"??? The same thing could be said of purchases made in any store. I am particularly displeased that they discontinued so many items which were reliable with regard to size, color, etc., i.e.. Cabin Creek jeans for women. I think JCP has done a disservice to its customers. They now have inferior merchandise and nonexistent customer service. Too bad. That was a good company for so many years. I'm sure Mr. James Cash Penney must be appalled at the direction his company has taken.

Replies
Advertisement
Decision Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAYETTEVILLE, GEORGIA -- I decided to go with another vendor and after paying $2500 - $3000 per window, I thought maybe I could do better with JCP (price wise). After reading the horror stories, my gal seems to have it together. She comes out to my house, discusses the window treatments/fabric I want, orders the material and sews them herself! 6 weeks later she installs them. I haven't had any problems with her. I think I will be sticking with her. You get what you pay for!

Replies
Misleading Coupons
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENSBORO / FOUR SEASONS MALL, NORTH CAROLINA -- On December 23rd I went to JC Penney to use a coupon given to me by an employee at Hanes Mall after I purchased approximately $87.00 the previous week. I decided to go to Four Seasons Mall, as sometimes the merchandise is a bit different, and I needed to use my coupon for $10.00 of $20.00 purchase by 12/24. I first went to the Men's Department, and was going to use the coupon on a $23.00 flannel shirt. However, it was on clearance, so the coupon would not work. It was in fine print that the coupon could not be used on clearance items, and I had seen other shoppers who had a coupon for $10.00 of $25.00 using their coupon on clearance.

So, I decided to go downstairs found some hair products and a shirt, both of which were not on clearance, but was told I could not use my 20 percent off coupon with my $10.00 coupon. The items individually did not add up to $20.00 so I had to look for something else. I went to jewelry and found a ring for $17.99 and a bracelet for $7.99, neither of which were on clearance. I went to the junior register, to check out, and was going to leave out the junior's door, as I was finally finished, only to find for some reason the ring, which was not on clearance, rang up at her register as if it were clearance.

So she sent me to jewelry. I have now been upstairs, and to 3 separate checkouts. I have been at the store for two hours. I go to the jewelry counter and the lady there sends me to another register. Finally I find an employee that is willing to help me. She scans the ring which comes up $17.99, not on clearance, but is willing to help me find something else to go with it. There is a box of candy at the register, so I ask about that. She rings it up, scans my coupon, and then reads in fine print that candy is an exclusion.

Finally, I ask to speak to a manager on duty, and the MOD has her scan the ring at $26.00 with a discount so that I end up paying $10.00. I was a former employee of JC Penney at Hanes Mall, and we were told to always satisfy the customer. "Customer First" was the motto we were always told to go by.

We could not give away the store, but we could make manual changes on the register, to make the customer happy, i.e. price modifications, and manually discounting $10.00 for a coupon, if that was what it took. I think that the coupon was totally misleading and there were a lot of things employees could have done without my having to go through all those registers, and waste my time, which is valuable. I feel that I should in some way be compensated for this horrible experience. Thank you.

Replies
Want Cabin Creek Pull-On Pants Back
By -

CABIN CREEK PULL ON PANTS are the best pants ever! I buy them for my 100% disabled daughter who cannot zip zippers or button closure snaps. They also fit well over her leg braces and are comfortable to sit in and don't get caught in her wheel chair. I have purchased these pants exclusively for the past 25 years. I have purchased HUNDREDS of pairs! I have tried JCPenneys' Alfred Dunner, which seems to be what Penneys wants to dump on us now, to replace our CABIN CREEK pants with.

However, Alfred Dunner pants are inconsistent both in size and quality of material and workmanship. Alfred Dunner cannot compare to these Cabin Creek twill or denim pants and shorts. I will NEVER purchase a pair of Alfred Dunner pull-up pants for my daughter instead of CABIN CREEK!!! PENNEYS have you lost your minds and your BUSINESS SENSE????? If all your customers are screaming for these pants and the CABIN CREEK brand, then please bring them back. These Cabin Creek pants are the very last and ONLY THING that would drag me into a JCPenneys store where there is no customer service and a high stress purchasing environment.

Furthermore, I also consider the elimination of this CABIN CREEK WOMEN'S/MISSES TWILL AND DENIM PANTS to be an attack on people with disabilities everywhere. PEOPLE WITH DISABILITIES NEED CLOTHES TOO! Not everyone can do up a zipper or buttons. People who use wheelchairs and have various other disabilities REQUIRE PULL-ON PANTS. And WHY do they even need to have one million different pairs of pants in the same other styles with zippers and buttons? They just end up clearing them out at the end of the season because NOBODY WANTS THEM!!!!

PENNEYS if you are reading this column then please bring back our cabin creek pull-up elastic waist pants. We want them and we need them forever and ever for the rest of our lives. Do not discontinue cabin creek pull-on elastic waist pants! These were the only pants on Earth that I could ever find for my daughter. I always know that these CABIN CREEK PULL-ON PANTS WITH ELASTIC WAIST fit PERFECTLY and I could order them online without a worry of size. They can dress up or dress down. They always look great. They wear fantastically.

I throw them in the washer and dryer and they come out perfectly every time. You can wear them to church or wear to the park. they are very versatile and very FABULOUS PANTS. I predict that if JCPenneys cancels these it will be the store's demise. There are a lot of us out here who will ONLY buy the Cabin Creek pull-on pants. After they canceled my drapes I never walked into the store again but only ordered Cabin Creek pants on line.

Now, I won't ever bother even going to their website if they do not bring back these pants. I was hoping that Penneys was simply changing over from fall colors to all those nice CABIN CREEK PANTS colors that they have each springtime. Let us all hope that is the case and that Penneys will listen to us. WE WANT OUR CABIN CREEK PANTS BACK PENNYS!!!

Replies
Lousy, No Common Sense Promise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I went to JC Penney today to replace the battery of my watch. Prior to going to the store, I asked what is the best day and time to go. I called yesterday, Friday, and I was told that tomorrow (meaning today, Saturday, July 20th, 2013) I can come after lunch. I did exactly that. At first, the sales lady said she cannot take care of me because her keys to the store were not working, and asked me to come back in 30 mins. When I came back, I was told that they do not change batteries on weekends because it is so busy. I don't know what is their definition of busy because there is no line in the jewelry department.

Anyway, I was told I can leave my but they do NOT want to give me a receipt. The sales lady and the manager said that there's plenty of cameras in the store, that should be enough proof. I spent almost two hours pleading with them to change my watch battery since it doesn't really take that long. IF they CHANGED THE BATTERY during all the discussions we had, they could have probably changed 5 watches! My mother, my brother, my niece and my husband were just silently watching nearby.

I dropped the clothes that I was about to buy, my mom dumped the set of pearls that she was about to buy, my husband returned his shirt, and my brother did not even bother looking at the cuisine art mixer that he wants for his birthday. All in all, they probably lost at least $800.00 sale that day. We went to Dillards across the hall, they have great items with reasonable price, and most of all, excellent customer service! Bye bye JC Penney, you can sink with your lousy staff.

Replies
Advertisement
Paula Dean
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I recently rediscovered J.C. Penney Company, and I was so happy because I found the prices reasonable and the clothes (especially) up to date! Well, I will not be going to J.C. Penney again. You dropped Paula Deen by responding to frivolous, silly Media hype. Can you tell me that you have Never said a single thing in your life that was offensive to somebody? Are you so pious and righteous that you have never done something or said something that you regretted?

You ruined a nice person's life, respect, dignity, and let it be known to the whole world that nobody is allowed a mistake. She didn't commit and Axe murder, she simply said something years ago that she regrets and would not ever do now. Don't we learn from mistakes? Mistakes help us learn. Gosh, Michael Vick broke laws and abused living creatures abominably. This was something that deserved punishment.

Paula Deen said something years ago that would never have been hurtful to anyone had the media not crucified her. I hear the word "cracker" referring to my race more often than I ever hear any other word on the street, and do you think I give it one moment's time and allow it to make me a victim? No! Stupid is as stupid does and says. I don't let name calling turn me into a lifetime victim. Why should I ruin and degrade my life for the sake of stupidity (name calling)?

You have now told everyone in the world that this kind of pressure and silly politically correct ideology is allowed and OK. You have now shown that you will bend down and be intimidated by stupid people. Awesome. As I said. I will not be going to your stores again. I do have a choice (at least at the moment), and I will not contribute in any way to silly, stupid thinking and actions.

Replies
Bring back Cabin Creek Pants
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMPSHIRE, ILLINOIS -- Just went to JC Penney to purchase Cabin Creek pants which I have worn for years - none found - said they are discontinued. The entire store was a disappointment. Nothing like the middle class family store it used to be - extremely disappointed that I can't find these Cabin Creek pants anywhere. PLEASE bring them back!!!!

The new CEO has run this prized company into the ground and should be fired immediately!!! Hire someone who knows what families and working women want. Will never go into Penney's again to shop unless they bring back the Cabin Creek brand of pants. Nothing in there interests me - gaudy colors and styles, etc... looks like they are trying to complete with Macy's or Carson's and have failed miserably! Why would you get rid of one of the most popular selling brands of all time for Penney's? Bottom line - bring Cabin Creek back, or go under with your poor management.

Replies
Top of Page | Next Page >

J.C. Penney Company, Inc. Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 65 ratings and
207 reviews & complaints.
Contact Information:
J.C. Penney Company, Inc.
6501 Legacy Drive
Plano, TX 75024-3698
972-431-1000 (ph)
972-431-1977 (fax)
www.jcpenney.com
Product/Services
Compare Department Stores