IRVING, OREGON -- If you can help it, go anywhere but use JC Penny in home window. We paid 20k for curtains which should not cost 5k on May 16th of this year. Should have been ready 8 to 10 weeks and it is August 31st today and still not delivered the entire product. Justin called and texted me until I paid for the items. Stay far far far away from this company.
SCHAUMBURG, ILLINOIS -- We ordered 3 cellular shades and really didn't have an issue with the timeline from purchase to installation. 1 problem came in when one of the blind cords broke. The cord design is very poor and is failure waiting to happen. The question is not will it break but when will it break. Our cord broke within 8 months of installation. The problem was covered under warranty, but their limited 1-year warranty. This simply says to me that they don't stand behind their product. When we called customer service about the problem there seemed to be no concern about the fact that this product failed less than a year after installation. We only raise and lower the shades 2 times a daywe open them in the morning and lower them at night.
The customer service representative informed us that they would send a repair kit to uswe were required to fix the broken card ourselves. The cords on the shades are 2 separate cords which are threaded through a extremely small hole in a plastic piece and connected by snapping this piece together. Threading a needle is easier than getting this cord through this connection. We will never again order anything nor probably shop at J.C. Penney. Buyer bewarealways look at the product warrantywe learned through our mistake, but it was an extremely costly mistake.
LANGHORNE, PENNSYLVANIA -- Where to start... Ok, I ordered a jacket back on August 3rd and it's still saying depending on who I speak to it's either still in it's way to the store, cancelled and they issued a check through the mail to the wrong address or it's lost somewhere in their back room. This is one of several other issues I've had since I've ordered off of their website sadly.
Let me start off by saying that I suffer from severe social anxiety. I really don't enjoy being in crowded places aka JCPenney's at the mall. The first order I placed was for this jacket I saw it was on sale and fall was coming up and snatched it up. Right after that I was with my mom looking at their site and we saw several other things we liked and bought those. When those came in first I didn't think anything of it. When I got the order home and started hanging things up I noticed one of the shirts I ordered was missing. I called the store and the woman insisted that I bring the whole order back in insinuating that I was lying. So I did. I told her that the order was a gift from my mom and that I wanted the shirt (NOT A REFUND). She said no problem.
Instead of reordering the the shirt for me like I wanted her to do, she refunded my mom's credit card. Then asks for me to pay for the shirt myself. Asking me for a credit card then when I re explained to her that it was A GIFT FROM MY MOM I don't have a credit card. She said "Oh, okay. We can put it on a gift card." Okay. At this point I'm thinking okay she's going to refund the amount of the shirt I was supposed to get onto a gift card so we can reorder it. No, "Ma'am, I need $10.78.", she wanted me to pay cash for a gift card to pay for the shirt because she already refunded the money to the credit card. That whole escapade was in front of a huge line of customers. And was extremely embarrassing to me.
On to the second occasion. I go to try on a pair of pants that I got with that same order and surprisingly they were extremely too big. So I look online and they still have them in stock and in the size and color I want. Reluctantly, I went in to the store to EXCHANGE THEM. I get there and this time the guy says "Oh you're going to return the whole order." As he holds up my plus sized pair of pants for the line of customers behind me to see. Then when I tried to let him know that I didn't want to return them, I just wanted to exchange them, he told me that they didn't have any more in stock. At all. Not in that color. Or any other color I wanted, the size I wanted.
I went downstairs and found SEVERAL PAIRS of the same pants just for a higher price. I so went online and found that the pants were still on the website as well just not for the same price that I had bought them for. Rather than reorder the pants for me they'd rather just return the money. I'm not sure why, but I placed another order. Two shirts, one of the shirts was cancelled without my consent. I thought maybe the shirt accidentally had gotten oversold. However, when I went to check, it was still being sold in the same size and color.
Meanwhile, since all this has happened. I'm STILL waiting for my jacket that I ordered and paid for on August 3rd. Everyone I talk to asks me to ask someone else. If I contact someone online, they ask me to contact the store because sometimes packages come in and get misplaced. I contact the store and they tell me that it's being manufactured and that I should wait. I waited. I look online and now I see almost the exact same jacket being sold for $150. Same brand a.n.a midweight motorcycle jacket-plus. I ordered a.n.a lightweight motorcycle jacket-plus back in August. Is this what they were waiting for to be manufactured? This is really my last resort. I can't seem to get any answers from anyone else in the store or from customer service on the phone or on their website. Anyone have any ideas?
BOYNTON BEACH,FL, FLORIDA -- I went to pick up my mom's engagement ring today that a stone fell out of and was being repaired. We saw it and immediately realized how sloppily they sautered it. The sautering was covering the diamond. My husband told the saleslady Lillian and she argued with him about how there were no prongs and how she couldn't even see the sautering, what was wrong with it or how he even knew which diamond was the one that fell out.
She then looked at him and asked rudely "Do you work in the jewelry business?" The way she said it sounded more like "Do you even know what you're talking about?" My husband got so pissed he had to walk away. I then had to point out a few more times which diamond was messed up because apparently she couldn't tell by looking. We left and I felt uncomfortable about having her be the one that handles my ring because we had to explain to her multiple times what was wrong and she wasn't getting it.
So we went back and I asked to speak to the manager. She got on the phone to call the manager and in front of us proceeded to say "Yea it's the same customers. They left and then came back." This doesn't read bad but it was the rudest tone, like we were bothering them and she was so annoyed with us. I looked at my husband because I was trying not to lose my cool.
She came over and was like take a breath and relax. I looked at her and in the calmest voice I could told her that she was being rude. She said, "How so?" I told her that her rudely asking if my husband was in the jewelry business was mean and how she talked to her manager about us in front of was rude. All she said was that she was just calling her manager. She did not apologize or seem like she cared.
So the manager of jewelry came over and she was very nice. She looked at the ring and immediately saw the problem and told us she would send it back and have it fixed. She told us that Lillian would take care of it which made me nervous. So we left and I was steaming because of the way that this associate had treated us. I called once we left and spoke to the assistant manager Loraine who was so so nice.
I explained the situation and she apologized and told me that she would have the manager send in my ring personally which made me feel better because I honestly don't want my ring in the hands of Lillian. Lillian does not belong in the customer service industry. She should not be able to deal with customers and I do not want to deal with her again. The kicker to all of this, she was training a new associate!!!
I am very upset by this service. I will never shop at JCPenney again for jewelry. There was a bracelet I wanted but I don't want to deal with the customer service at the jewelry counter again. I am very nervous about having my mom's ring in the hands of Lillian. I do not trust her with it and I hope that when I get it back it is done correctly and not messed with out of spite.
HELENA, MONTANTA -- The Cabin Creek line is wonderful. Since I can't buy them at Penney's store, where or can a person get a catalog? That brand is one that fits the body beautifully, especially if a person is long-waisted. No other brand has the top quality for the different shapes of our bodies and so this brand is missed so much.
Also, the price is right, that company doesn't overcharge like so many of other brands do, and those brands for the price doesn't even fit well. So, if possible there might be a place out there were the Cabin Creek is still available and a person could order them or whatever needed by mail?
I haven't heard if their company is still in business, hopefully it is. A smart business, or wanted to start a business store person is letting a great thing get away as it would be a good thing to invest in. So many, not just women, but men also always have thought Cabin Creek was the best. I know my husband thought the jeans especially fit really great.
HOUSTON, TEXAS -- Ordered blinds for my son's house. When they arrived two were broken and one was the wrong size. They fix the problem. Now down around 4 years the blind was broken in my son master bedroom. It took 4 weeks of trying to get someone to come to the house and remove the blind and repair it. (They were Hunter Douglas blinds.) They didn't come until I ask to speak to a supervisor. They came to the house and removed the blind and charged him. No paperwork was given to him.
Around 3 weeks later Hunter Douglas mailed the blinds back to my son. No paper work was with the blinds. My son clipped the blind in. JCP called and said since my son installed the blind himself our warranty was no good anymore. There was very poor communication done so my son would not have installed it if JCP had told him. I Called Hunter Douglas up and explained the problem. She told me that his blinds are a lifetime guarantee. I will never buy blinds again from JCP, The worse service that I ever had with an expensive purchase. Shame on them.
FORT COLLINS, COLORADO -- From pushy sales person to installation. The sales person removed the right to cancel the blinds after 3 days, said "I wouldn't need it". I ordered 3 blinds. The boxes showed up. I scheduled the installation. I took the afternoon off from work. The installer showed up, he said the 3rd blind was missing. Called the salesperson, she said the order was on back order. I WAS NEVER INFORMED BY HER. The blind showed up, scheduled another installation. I took the afternoon off from work. The window of time passed. I called up the installation department to be told my appointment was for tomorrow not today.
I called first thing this morning and was told I was on the schedule. All they can say is it was scheduling conflict. I said I called this morning! I have to wait another week. They are so unprofessional, unorganized and unfit to do their jobs. DO NOT USE THESE PEOPLE! Would have given 0 stars if that was an option.
RENO, NEVADA -- In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and were told they did not handle service any longer and were told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out.
I just got a call from Salinas with the following info: Power lift system is out of warranty (so much for "lifetime warranty" - read the fine print folks. Power lift system is not the current one and we need a newer system and remote. Hunter Douglas price was a reasonable $195 for the lift and remote. But... Penney's wants $85 to handle the service and will add a 25% surcharge to what Hunter Douglas charges. Now we are up to $332.6! I would boycott Penney's but Hunter Douglas told me Custom Decorating is an independent business operating under the Penney's umbrella. Next time I will deal with a local business with better concern for customers.
SACRAMENTO -- I have used J.C. Penney's for my custom drapes for many years, but their service is not what it used to be and I will never use them again. The custom decorator in the Sacramento area provided terrible service. In August 2015 I ordered custom curtains for my kitchen window and dining area. When the curtains were installed, both of them were too wide for the windows and they ended up sagging with extra material scrunched up at the end of the curtain rods.
I called the store and asked for the decorator to come back to my house to figure out what went wrong. The decorator took two weeks to call me back which she did only after I called the Arden Fair store numerous times. When she came out and looked at the curtains she admitted that the curtains did not fit the windows. She said that they would pick them up and have them fixed but they never did.
It is now December and I ordered the curtains back in August. I finally called the store and they put me in touch with the district manager. He said that they would take my curtains apart and re-sew them, but I informed they are made of very sheer material which will likely show needle marks if re-sewn in different places. He did not listen to me and insisted that is how they do it. I still haven't heard from anyone to pick up the curtains. So be aware that if your drapes are made wrong Penney's is just going to take them apart and use the same material. Save yourself a lot of grief and hassle and do not use custom decorating from Sacramento J.C. Penney's.
ROSEVILLE, MICHIGAN -- JC Penney will cancel your credit card and ruin your credit if you miss two payments. I talked to a supervisor and they did not care. I used the website to make payments. The payment the second time took a week to come out so it bounced. I told them I would pay my whole balance in full to keep my card and account active. They said "no and you still owe us the balance."
Synchrony bank is a joke and don't care about the customers. I won't shop there again, so JC Penney, you just lost 4 more customers because of Synchrony bank. I used my card all the time and tried to make it right. The website payment doesn't work. I would go into the store and make a payment if I would have known this. They wouldn't even give me a chance.