Jewelry Exchange

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3.0 out of 5, based on 2 ratings and
4 reviews & complaints.

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Didn't Return The Ring That I Gave Them.
Posted by on
Rating: 1/51
VILLA PARK, ILLINOIS -- I purchased a diamond from here back in March, I had it set in my mothers setting, I was not happy with how it was set. It was too low. I dropped it off and left it to have a new head put on it. When I picked it up it didn't look quite right to me, it is a Tiffany setting. But there wasn't much I could do.

I was just looking through pictures and found a picture of the original ring and I was right the ring was switched, because that the sentimental value of this item is priceless and I am extremely upset with the fact that my Mothers ring is gone.

This happened in March of 2010, I have been going back and forth with them and their response is for me to go and spend more money on a setting I like. I really want to start a class action lawsuit against them and would like anyone interested in being involved to contact me.
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User Replies:
Inat on 03/09/2012:
I don't know much about rings but I always thought the important component was the stone. the setting and band are interchangeable as it is usually the same amount of gold.
old fart on 03/09/2012:
I don't see any appreciable difference,,,
madconsumer on 03/09/2012:
the prongs are in different locations.

if you have an appraisal of the original ring, compare that one to a new appraisal of this ring. then seek legal advice.

hope all goes well.
Venice09 on 03/09/2012:
You are right. The original band tapers to the stone, and the new one does not. It is definitely a different band, and you have every right to be upset. I would have the ring appraised at this point to make sure the stone is genuine and the band is gold.
Jody on 03/10/2012:
I agee with Venice, the band does taper toward the stone. I too would have the ring appraised asap to make sure they gave you a genuine diamond set in gold.
Thank you for this review, after my mother passed away, I was given her engagement ring setting and I was actually planning on purchasing a diamond from this company and having it set into the ring. Now I will take it to a more reputable local jeweler.
I am so sorry that this was done to you and hope something can be done,
Buddy01 on 03/10/2012:
Also, your original stone is centered on the band. The stone of the ring they gave is not. Sorry mad, I didn't see you posted the same thought.
CrazyRedHead on 04/26/2012:
I don't understand tapering but I did notice that the prongs holding the stone are in different places, but that could just be due to the angle of the hand. I also notice that the stone isn't centered on the band, but again, that could just be the angle.
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Don't Shop At The Jewelry Exchange / Jewelry Factory Unless You Love Being Ripped Off!
Posted by on
NORTH RANDALL, OHIO -- I am writing this on behalf of my fiance who had a horrible experience purchasing a ring at the jewelry factory also called the Jewelry Exchange. He had gone there after seeing commercials stating high quality and low factory direct prices. Like most men, it was the first piece of jewelry he was buying and he didn't know much about the process. He picked out the stone and ring setting, and paid in full. They informed him it will go out to be set and sized in a few days and be back in 2 weeks.

He had felt a little funny about the purchase and while he was at the mall later that day, stopped at another jeweler just to talk to someone about engagement rings to ensure his purchase was a good one. He found out they should have showed him the diamond under a microscope and did not. And there were a number of other things they should have done that made him very skeptical about his purchase. He ended up buying the ring at Kay instead and figured he can just cancel his other order.

So a few hours after ordering, he called and asked about the ring, they told him its there...nothing has been done with it, so he said that's great because I would like to cancel the order. They then as they were laughing told him OK we will cancel it, but we don't do refunds for any reason, so you can come pick it up in pieces if you want. (yeah they said that)

When he bought the ring the man told him no returns, which was fine however he had never even received the ring yet. And they do have a no refund policy upon further investigation, but this is ridiculous and unfair to consumers and should not be allowed. They don't care about serving their customers, they only care that they have your money...then they are done with you whether you are happy or not.

My fiance is now stuck paying for a ring he doesn't even have. This is very frustrating for us, being a young couple just starting out in life things are hard enough, and this company is making it even harder.

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User Replies:
ringostar on 01/20/2009:
Well he should at least get the ring, since he paid for it. He could always try to sell it to get back something for it!
Soaring Consumer on 01/20/2009:
Have him dispute the charge with the credit card company.
Anonymous on 01/20/2009:
Even their web pages say no refunds. Have them complete the ring. Take it to another jeweler to see if the stone matches the description on your receipt.
Disaster Worker on 01/20/2009:
I'm guessing instead of a real diamond he probably will get a CZ instead. Something certainly sounds fishy about this company.
GenuineNerd on 01/20/2009:
Randall Park Mall still has a jewelry store? You probably should have gone up the street to Howard's Jewelry and Loan...locally owned, and they'd probably treat you better.
DebtorBasher on 01/20/2009:
They should tear down Randall Park Mall and re-build the Randall Park Racetrack!!!
shuythu on 02/17/2009:
file a complaint with the attorney general
Anonymous on 06/15/2009:
First, if you don't agree with the No Refunds policy, don't buy. Second, as a former diamond seller, I assume everyone who buys a diamond from me knows what they are doing. I never offered a loupe. Most of my buyers had their own and used them. It is buyer beware.

If you don't know how to look at a diamond, LEARN first. We are not there to hold your hand and babysit you. Sorry if that seems harsh.
Third, NEVER ask another jeweler what they think about your jewelry purchase. MOST will talk DOWN even an excellent item to get you to buy from them. It worked didn't it? And Kay's trains their sales people to do this to GET SALES.

Get the ring. Learn what the specs are, and learn about grading BEFORE you invest in a diamond. YOU GET WHAT YOU PAY FOR.
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Great Prices, Decent Selection, Good Service.
Posted by on
Rating: 5/51
TUSTIN, CALIFORNIA -- I went to The Jewelry Exchange in Tustin Ca, to buy a 5 year anniversary gift for my wife. I went in with the intentions of buying a nice diamond and ruby heart pendant I saw on their website. When I requested to see the item the young lady that was helping me said she would have to grab it from the back (awkward it didn't bother me it gave me time to look around). She brought out the pendant 5 minutes later, it was not what I expected (a bit to small) so she helped me find a different item. I ended up getting a ruby and diamond ring for $2,375.
I had the ring sized down to a 4.5 which cost an additional $40 and took about 5 hours. NOT BAD for a sizing job from my shopping experience. Overall I'm pleased with my purchase and will most likely shop here again.
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Almost 10 Years Of Great Jewelry And Great Service
Posted by on
My girlfriend is getting married and we ran across this site and I wanted to share our experience. We bought our rings in April of 1999 from the Jewelry Exchange and have been extremely happy with that purchase and smaller ones too. My husbands ring is just a plain band but mine has almost 1.5 carats of small diamonds and a 1 ct center diamond with papers. Sure the rings get scratched up with wear, gold is a soft metal but we take them in and have them cleaned and polished for about the price of a car wash and they look brand new again! Next year is our ten year anniversary and I can't wait to upgrade to that bigger diamond! My husband upgrades my diamond earrings every Christmas, that policy is great cause you can spend whatever you can afford, the policy is NOT that you have to spend twice as much like one place we checked out. Go see for yourself, ask all your question up front before you purchase, we did and found everything either posted in the store or on the receipt. One year my husband couldn't find his receipt for the exchange and knew I would be looking for those diamond earrings but he went in and they were able to look it up with no problem, boy was he excited, he was so proud of himself that he pulled it off! Another part we like is that we see the same employees there year after year, for us that says a lot about a company. We told one lady that we really like that we would ask for her when we came back next and she said "that is really nice of you but if I am off that day don't worry about it, we're not on commission, you do whatever works best for the two of you."

My sweet hubby just said "I'll call to make sure you're going to be here" and he will! We have never been pressured and are always offered that jewelers thing to magnify the diamonds up close. Its true they don't have a refund policy but we have never had a problem exchanging.
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