LEWIS CENTER, OHIO -- I took my vehicle to Jiffy Lube to get the oil changed. I am a long time customer of 10+ years but just started going to a new location closer to my house. A week after the oil change I took my vehicle for other repairs and was informed it had no air filter and the cover was never locked in position.
I contacted the manager at Jiffy Lube and he insisted I come in to talk to him about, he didn't want to discuss on the phone. I asked why I needed to come in to the store. He hung up on me! I called back and he tried to lie that he didn't hang up on me at first, but then started yelling at me and admitted that he hung up and then hung up on me again!! I called the 800 number and reported it. They said someone would contact me within 2 days. 3 days later, I called back. Again, they said someone would contact me.
This went on for 2 weeks - no call back. Finally, a very rude person contacted me, no apology, nothing. Basically not believing me and wanted a written letter from the other business as well as a receipt where I paid for it. Then I got a survey via email, I completed and checked "contact me" - well, it has been another 2 weeks and no call. Stay away from this place!! Not only do they not know how to do their job, they have absolutely terrible customer service!
CANON CITY, COLORADO -- This is why I change my own oil. A few weeks ago it was time for my Saturn to get an oil change. I normally do this myself, except this time the bolt was stripped and I was unable to remove it. So I decided to take it to Jiffy Lube. Their customer service is amazing, but that is only a distraction to get their hands deep in your pocket. I told the guy I need the high mileage oil, and asked if they could please check my other fluids. (I did not ask them to fill any of my fluids just check and see if they were low!)
So they do the oil change and everything and then they come over and tell me that I owe them almost $70. When I was going to change it myself, it only cost me $30 and that is with the high mileage oil, Fran Tough Guard oil filter, and a new oil bucket!! I asked them how it could possibly cost me $70 dollars, they charged me almost $10 to top off my anti-freeze.
Then to make matters worse I spent $60 some dollars on low grade, Conoco brand oil, they didn't even put in the high mileage. I was completely outraged, I will never go back to Jiffy Lube again and I would not recommend anyone else to.
I just got done watching an NBC video uncovering a Jiffy Lube scam. I wanted to share it with everyone on this forum: They went undercover and found that in 5 out 9 Jiffy Lubes did not do the repairs they charged the consumer for. In one scam they told the customer they needed a new fuel filter, charged them and never replaced it. In a more common scam they offer a trans fluid flush service. In most of their service attempts (5 out of 9 locations), the service was never done!!!
My favorite part of the video is when the district manager was caught and questioned. He denied he was the manager and said he was a customer. Jiffy Lube executives later confirmed that he was indeed the district manager. Steer clear of Jiffy Lube!!!
COVENTRY, RHODE ISLAND -- I went into Jiffy Lube for an oil change and they never did the oil change. All they did was change my oil filter and add new oil to what was already in my engine. By the time I got my car to my Ford dealer the engine had blown. They drained 11.5 quarts of oil out of my engine. My engine only holds 4.5 quarts. I am in the process of suing them. They cannot do this to people and get away with it. We trust them to perform the duties we are paying for and they are just messing people's cars up. Something has to be done.
TUCSON, ARIZONA -- I have been taking my car to Jiffy for oil changes for years and they have always marked the info given back to you on items checked that were "OK" or done. Well, during my last oil change everything was basically checked OK except that they noticed that there was a little bit of moisture on the transmission seal. Now the problem is... is that they noticed this but didn't notice that my belts were in dire need of being changed. Yet, they marked that they were "OK" and they were not. I had a screeching noise that would sound every time I stopped and then proceeded.
I finally got tired of this noise and had a mechanic check it out. Indeed the noise was from the belts being so worn they were cracked and almost transparent when held up to the sun. I was told I was lucky that they didn't give out while on the interstate when I take my son to work. I feel they jeopardized my safety and that of anyone with me. I will never go to any Jiffy Lube ever. The Jiffy Lube I went to was in Tucson AZ, located on Ajo Way and So.6th Ave.
LYNCHBURG, VIRGINIA -- On Friday, May 18, 2012, I went to Jiffy Lube on Timberlake Road in Lynchburg, VA, with my best friend's 21 year old daughter to have her oil changed in her car. The attendant James was telling her that Penzoil would be the better oil to use. The men working on the car took the old oil out of the car before she could tell them what kind of oil to put in the car. In light of this Jiffy Lube does not even use the type of oil that her uncle told her to get.
When she told me what happened, I was very upset because if they did not have the oil that she wanted, then they should have never took the old oil out of the car. Nonetheless I told them to put a cheaper oil in the car because her uncle only gave her $40.00 to have it changed and I was not going to pay the $49.99 to put in the wrong oil. We will not be using this company again.
After going to the Jiffy Lube on Knox Abbot Drive in West Columbia for 7 years to get my oil changed and getting good service, they left my truck 3 quarts low. I have gone back and let the service person know and he looked under the truck to make sure there was no leaks. He also said he would let the area manager know and I would hear from him. I have called him twice and still have not heard anything from anyone on this. If 7 years of business is not worth a phone call, then I don't know what is.
Took my car home after an oil change and found oil leaked on my clean driveway. Found out Jiffy had stripped the threads on the oil pan over tightening the plug. Took my car back to them and they did not honor the satisfaction guarantee on the receipt and did not accept responsibility for breaking my car.
I wrote their customer care dept. and they did nothing. I wrote Jiffy Lube CEO/President and he did nothing. I will never take my car to Jiffy again and recommend that nobody else use their irresponsible services again too. I now get my oil changes at the dealer for nearly the same cost and time. Don't take any chances with Jiffy Lube or you may up spending more in the long run.
LACEY, WASHINGTON -- I posted a complaint last year in August 2009 about the terrible quality work performed by Jiffy Lube on a rock chip in my front window they insisted they could fix. On May 1st 2010 I thought I had another rock chip in nearly the same area. Come to find out upon inspection it was the resin coming out of the hole Jiffy Lube drilled into my window to fill the Rock chip. The resin was just like clear silicon, very elastic. It came right out of the window by just scraping it with my finger nail.
I went to a local autoparts store and bought a tube of Loctite chip repair resin. I did it according to package directions. So far it looks great. Do the math. Jiffy Lube charged my insurance company $55 and me $5. I paid $7 and fixed it myself and I nearly guarantee it will be fixed for at least another year unlike Jiffy Lube's 9 month fix. Don't let Jiffy Lube mess with your rock chips. They can barely get oil changes right. Do it yourself or get a professional to do it. Too much "Grab Ass" at Jiffy Lube for them to know what's going on. I switched to a much better lube shop.
SPRING, TEXAS -- Where do I start? First of all, I let them change my PCV valve when they told it me it was only $4.99 and when I got my ticket, they charged me $9.99. I asked for a complete service and they did not fill any fluids other than my windshield washer fluid although my brake fluid was low also. I told them I had a K&N air filter so they wouldn't mess with it, but when I look outside there they are, about to clean it out with an air compressor.
After this journey, I noticed a leak the next morning under my truck. I climbed under the trucks to find it was my transmission fluid pan. All the bolts were loose and the gasket was all torn up. Though I can't prove they did this, it sure seems funny that it started the day after I went here. I don't know what they are thinking but I promise I will never return to any Jiffy Lube again!