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Jiffy Lube - Page 2

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1.0 out of 5, based on 7 ratings and
26 reviews & complaints.

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Mistreating Young Women
Posted by on
Rating: 1/51
LYNCHBURG, VIRGINIA -- On Friday, May 18, 2012, I went to Jiffy Lube on Timberlake Road in Lynchburg, VA, with my best friend's 21 year old daughter to have her oil changed in her car. The attendant James was telling her that Penzoil would be the better oil to use. The men working on the car took the old oil out of the car before she could tell them what kind of oil to put in the car. In light of this Jiffy lube does not even use the type of oil that her uncle told her to get. When she told me what happened, I was very upset because if they did not have the oil that she wanted, then they should have never took the old oil out of the car. None the less I told them to put a cheaper oil in the car because her uncle only gave her $40.00 to have it changed and I was not going to pay the $49.99 to put in the wrong oil. We will not be using this company again.
     
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Anonymous on 2012-05-21:
I would've suggested parking first, going inside to ask what type of oil they carry, and then proceed to pull into their garage area.
trmn8r on 2012-05-21:
I agree with DIRM. I'm sorry you didn't get what you hoped for, but if there is a desire/requirement to have a certain brand/type(standard/synthetic)/weight oil, this needs to be flushed out prior to beginning any work. IMO.
OliGuy on 2012-05-21:
Just change the oil again to get what you want. It's cheap, and they'll recycle the old stuff. There is no law that says you HAVE to wait the 3,000 or so miles they suggest on that sticker in the windshield.
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Left Oil Level 3 Quarts Low
Posted by on
After going to the Jiffy Lube on Knox Abbot Drive in West Columbia for 7 years to get my oil changed and getting good service, they left my truck 3 quarts low. I have gone back and let the serviceperson know and he looked under the truck to make sure there was no leaks. He also said he would let the area manager know and I would hear from him.

I have called him twice and still have not heard anything from anyone on this. If 7 years of business is not worth a phone call, then I don't know what is.
     
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At Your Service on 2011-08-08:
I agree. The courtesy phone call would mean a lot and show that the mistake was not business as usual.
Starlord on 2011-08-08:
You did not mention what size truck you had serviced. Most pickups, like passenger cars, use 5 quarts of oil. I don't think you took a semi through Jiffy Lube, so a mistake was made. I have done so many LOFs I could do them in my sleep, and there is no excuse for leaving the engine three quarts down, as the last step after starting the engine and running it until the oil light goes out or the gauge comes up to pressure is to shut the engine off and stick the crankcase. At this point, the dipstick should indicate FULL. If not, something is wrong if you put in the proper amount. I did a little Chevy puddle-jumper that had a Suzuki engine that took three quarts with the filter, little three cylinder engine.
GenuineNerd on 2011-08-08:
Some diesel pickup trucks take up to 8 quarts of oil. If 5 quarts were put in, then you'd be 3 quarts low. Even some gasoline V-8's in large pickups take 6 or more quarts. Usually quick-lube places will show you the oil level on the dipstick before you leave. Apparently this Jiffy Lube did not show you your oil level.
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Terrible Customer Service, no follow through
Posted by on
LEWIS CENTER, OHIO -- I took my vehicle to Jiffy Lube to get the oil changed. I am a long time customer of 10+ years but just started going to a new location closer to my house. A week after the oil change I took my vehicle for other repairs and was informed it had no air filter and the cover was never locked in position.
I contacted the manager at Jiffy Lube and he insisted I come in to talk to him about, he didn't want to discuss on the phone. I asked why I needed to come in to the store. He hung up on me! I called back and he tried to lie that he didn't hang up on me at first, but then started yelling at me and admitted that he hung up and then hung up on me again!! I called the 800 number and reported it. They said someone would contact me within 2 days. 3 days later, I called back. Again, they said someone would contact me. This went on for 2 weeks - no call back. Finally, a very rude person contacted me, no apology, nothing. Basically not believing me and wanted a written letter from the other business as well as a receipt where I paid for it. Then I got a survey via email, I completed and checked "contact me" - well, it has been another 2 weeks and no call.

Stay away from this place!! Not only do they not know how to do their job, they have absolutely terrible customer service!
     
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Anonymous on 2010-10-13:
umm...something is missing here. Why would he just hang up on you for no reason? Are you sure you weren't cussing and yelling at him because you were angry?
Inat on 2010-10-13:
hello fellow culumbus dweller! I never liked Jiffy Lube and never use them - in fact, I never use an quickie-oil change as I can get better prices from my dealer believe it or not
Anonymous on 2010-10-13:
I normally do my own oil change, because I just don't trust most places. A 25 dollar oil change turns into 100 when they try to tell you things that are wrong with it that you know isn't true.
MRM on 2010-10-13:
High five to Prince! HOORAH! I thought I was the only member in here wise to change own oil.
Anonymous on 2010-10-13:
inat, our dealer gives us a better price on oil changes too, plus they throw in a few freebies. If they diagnose a problem in the process, I'm also glad because then I won't have a breakdown along the way. Usually it's just a 15 minute job with a free car wash.

My husband used to change the oil himself until he figured out it was easier to have someone else do it, lol.
Inat on 2010-10-13:
I just don't like the untrained techs meesing around inside my engine compartment tearing apart the air flow, battery lines, etc. I got fed up when I had just replaced my air filter and was told "man you air filter is filthy, would you like to buy one"
Anonymous on 2010-10-13:
They all do that. I took my car into this place one time when I was out of town, because I was overdue for an oil change. He changed the oil and then came out with this vial of black liquid that he said was my transmission fluid which was a bunch of crap because I just checked the tranny fluid before I took it in and was red as can be. I told him to just close up my hood, I'll pay for my oil change and will be going.
Ytropious on 2010-10-13:
I took my car to a car care place to have my brakes done and an oil change and the next time I drove it it broke down! Not to mention the Lube Stop closest to my house has this huge douche of an employee. Every time we go in there he hassles us about not upgrading or changing our air filter or something we already did. One time he asked if we wanted fuel system cleaner and my husband had already had it done at a Valvoline a few oil changes before. The guy flat out said " I'm pretty sure you're BSing me but whatever". WOW! I'm so sick of oil change places.
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Free "$5.00" Rock Chip Repair at Jiffy Lube
Posted by on
LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything. Guy came over and drilled holes ontop of the rock chips and exposed my window to the environment. I thought oh hell if that sealer don't work I'm screwed. then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened. Every time he tried to leave me with un hardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of ememgency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.
     
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Skye on 2009-08-16:
Moved From Other Review:

What proof do you have, that they are actually doing this?? I would appreciate if you could provide a link.

Thank you~
Eloise on 2009-08-16:
What's with the double post?
PepperElf on 2009-08-16:
and doubt they have one
because that would be illegal


where is your proof of this policy
that link says nothing about your claim
wulfdog on 2009-08-17:
Well I tell all of ya I don't have any proof other than my word. So don't listen to me, just go ahead and keep using Jiffy Lube and when you get taken, use your proof to post on here because it will happen. It's obvious I'm not the only one that has had problems with them there's lots of reviews.
wulfdog on 2010-06-04:
UPDATE. Around May 1st 2010 got another rock chip. I went to my local parts store and bought my own tube of rock chip sealer. When I went to put it in the chip I realized the chip was actually the one Jiffy Lube filled in August 2009. The reason I recognized it, they 1. Drilled a hole into the chip with a dremel tool (still visible) 2. the resin the put in was sticking up out of the hole and looked like a piece of silicon rubber. I picked at it with my finger nail and it came right out. I refilled the hole on a sunny warm day with the window towards the sun. It sealed it right up and it no longer visible. Tube of Loctite chip sealant $7. Jiffy Lube $55 charge to my insurance company and $5 from me lasted way less than a year. Do the math.
Eric on 2012-10-12:
I do these kinds of repairs professionally. I am a insurance preferred company. The tech should have known or never tried to offer the repair w/o the UV light. I warn people about the "5 minute" people because a proper repair takes longer. Also, these repairs are very effective, but you can have the same "free" repair done by having your insurance company send someone out to you. Then you have some recourse when the repair fails.
PepperElf on 2009-08-16:
Moved From Other Review: and if you ask the cost first they have to tell you.

besides.... the price is posted anyway.
bcd on 2009-08-16:
You gave in after saying no several times. You permitted them to do the work even though you knew from prior experience the resin would not harden in cloudy weather.

On your previous post you stated that you asked for an oil change only. Now you have changed your story. I do not believe you, or you have been labeled a sucker by this Jiffy Lube.
PepperElf on 2009-08-16:
this is why you tell them "no means no"

and I've never heard of this rock chip stuff.

what is it supposed to do
bcd on 2009-08-16:
Moved From Other Review: On his first post he said he was given a quote but they didn't honor it. He has changed his story twice.

Now he has removed the first post to cover his trail.
wulfdog on 2009-08-16:
Moved From Other Review: Jiffy Lube will start overcharging you after they get you in their system. First oil change will cost you what they say when you ask for the price. The next time you come in and they run your plate number, they will automatically double the price, but don't let you know until after they finish your oil change.
wulfdog on 2009-08-16:
I don't know what the hell you're talking about on the turn over posts. I meant to post about three different incidences that happened to me and it double posted on its own I guess. Not all the Jiffy Lubes offer this rock chip serivce, but when they do they have other technitions runnig around with a shirt on that says rock chip repair on them. The only one I know of in Olympia Wa is the one on Galaxie Drive near Walmart. The others don't offer that service. The guy lied to me and said their resin would harden in the rain and over cast conditions. I took it on good faith he was telling me the truth and the stuff I used in the past must have been different. Mine required UV rays to make it set up. He said their's would set up. When I didn't he said I wish our UV light gun was working, we have three and they're all broken, we use them on days like today. I said you just F'n told me your're would work on a cloudy day not to worry. I got really mad and made him keep doing it until it set up. He lied. I yelled out you lied to me loud enough for Him, God and other customers to hear. I don't have proof as my wife cleaned the car and throwed away the first receipt where they actually charged me $26 for an oil change. From that point on the bill has been $46 plus depending on which one of them is sticking it to you. Go to the Jiffy Lube on Capitol Mall Blvd in Olympia twice and see if there is a difference in prices. If I can locate the old ones in my truck and the one from yesterday I will post them. I didn't get on here to here my self type. This is legit. They will charge you for stuff you don't ask for then tell you they can't change the price. I got mad at the guy on Friday and he came down $16 dollars instantly without telling me why he could do that. Go figure. Sixteen of my bill must have been for nothing, or they would have hesitated in dropping the price so easily and quickly. Don't believe me. I'm nobody, but I am somebody that won't be screwed by Jiffy Lube again.
wulfdog on 2009-08-16:
Pepper Elf, Price is posted, but it never says on the price that they have a 4X4 extra charge. That's not written outside on a sign anywhere, nor is it written anywhere else till they hand you the bill. No means NO unless they lie to you and convince you they can fix the problem quickly and easily with no inconvenience to you. The 4x4 mark up incident and the rock chip are separate cars and different jiffy lubes, but in the same town. The one below offers the window chip repair. Call them if you don't believe me.

Jiffy Lube® Service Center #2065
1475 Marvin Rd NE
Lacey , WA 98516-5768 US
360-413-0220



wulfdog on 2009-08-16:
Link to Jiffy Lube Windshield Services

http://www.jiffylube.com/autoservices/windshieldservices.aspx
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I Got Ripped Off
Posted by on
CANON CITY, COLORADO -- This is why I change my own oil. A few weeks ago it was time for my Saturn to get an oil change. I normally do this myself, except this time the bolt was stripped and I was unable to remove it. So I decided to take it to Jiffy Lube. Their customer service is amazing, but that is only a distraction to get their hands deep in your pocket. I told the guy I need the high mileage oil, and asked if they could please check my other fluids. (I did not ask them to fill any of my fluids just check and see if they were low!) So they do the oil change and everything and then they come over and tell me that I owe them almost $70. When I was going to change it myself, it only cost me $30 and that is with the high mileage oil, Fran Tough Guard oil filter, and a new oil bucket!! I asked them how it could possibly cost me $70 dollars, they charged me almost $10 to top off my anti-freeze.

Then to make matters worse I spent $60 some dollars on low grade, Conoco brand oil, they didn't even put in the high mileage. I was completely outraged, I will never go back to Jiffy Lube again and I would not recommend anyone else to.
     
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Anonymous on 2009-04-28:
If you go back to doing it yourself, scrap the high mileage oil and use a quart of Lucas oil additive with regular motor oil. You probably should pick up a socket that fits that drain plug too. It doesn't need to be cranked down on. Just snug it up.
shayen on 2009-04-28:
Contact their home office and demand a refund. I took my car to JL once for just an oil change. The guy told me about all this other stuff that absolutely needed to be done. I said that I was pretty sure I had just had those services performed recently by my mechanic. He insisted no way. I believed him! $200 later, I get home and check my files. Yes, indeed those services he said my car desperately needed had been performed 3 weeks prior. I contacted home office, faxed my proof and got a speedy refund check in the mail.
Kim on 2011-11-11:
I was talked into a tire rotation on my new car. I had the oil changed too. My dash alert came on when I left, signaling my tire pressure. I went home and checked it and one tire read 20 lb. I threw my tire pressure gauge away, thinking it was not correct! I took my car back the next day and they said they forgot to add air after rotating the tires and yes, one tire was at 20 lb. When I get home, I see a huge oil slick in our driveway. I go back again, same night to ask what is leaking. They wiped the underside down and said the person that changed the oil didn't know to clean certain areas on new cars. They promised to send someone to our home to clean up the oil in the driveway but didn't. I will NEVER, EVER go back to a Jiffy Lube again!!! I asked for a partial refund and didn't get it too. Jiffy Lube is run by MORONS.
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These People Broke My Car
Posted by on
WEST PALM BEACH, FLORIDA -- I used to go to Jiffy Lube all the time to get my oil changed. This time was no different, except that by the next day, my car wasn't starting. My husband messed with it a little and finally got it to crank up, but this went on for about 3 days before I took it back to Jiffy Lube to let them look at it. My husband discovered that they didn't secure the oil filter on properly so it jarred loose and sprayed oil all over my starter. When I took it back to Jiffy Lube they fixed the filter, then one guy told me something was wrong with my transmission. The manager came up to me and said it was my spark plugs. Another guy said it was the battery. They tested the battery about 4 times between them. I kept explaining that it was not the battery. They completely ignored me. Finally, the manager said it was definitely my starter. When I asked about my transmission, he said it was fine that he didn't know why that guy told me that. So I said, "you guys are paying for the starter right? Because I didn't have any problems with it before you guys messed with my car." He says, "oh, well we don't know if it's because of us or not. You need to take it to a mechanic and get it looked at and confirm that it was because of the oil spraying." So I did. My mechanic told me that the starter was "slipping" because of the oil, that there was no way to clean it, that it had to be replaced.

I took it back to Jiffy Lube with a written account from mechanic. They wanted a second opinion so they called corporate and go the name of a mechanic to send me to. This guy was located about 30 miles away! I went to him and of course he said that the starter was already "about to go bad" and that "the oil pushed it over the edge but didn't directly cause the problem." So nevertheless, I had to pay $275 for a new starter.

If you ever go to Jiffy Lube and they mess something up, do not go to their mechanics because they are paid to make sure the company isn't liable, even if they are.
     
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Anonymous on 2008-01-25:
This should be an easy win in small claims courts, since you have an independent mechanic's statement that the damage was caused by the oil.
tnchuck100 on 2008-01-25:
The only thing I find questionable is a starter cannot "slip". It is a gear engagement, not a clutch.

Like Ken said, if you have a mechanic that will go with you to court and will state the oil caused the failure you should have a good win.
madconsumer on 2008-01-25:
how old is the car? starters do not last forever.
StraightShooter on 2008-01-25:
I have never heard of oil causing a starter to slip. What is the make and model of your vehicle? If oil was spraying from the filter to the starter for 3 days I think you would have run run out of oil.
Slimjim on 2008-01-25:
WOW, your mechanic put in writing the starter failed because of the oil and even their recommended guy acknowledged the oil was in fact, a contributing factor. Yet they still wouldn't make any restitution? I'm pretty cynical when it comes to things like this and yet I have to totally agree with you here.
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Bad Oil Change and Poor Service
Posted by on
HIALEAH, FLORIDA -- I would not recommend this facility. I went for an oil change. The technicians left oil marks all over my car. I drove my car off and found the engine cover uncovered and hanging when I got home. The oil filter was then inspected and found that the filter had rust marks which means it was never replaced.

HUGE MISTAKE AND BAD BUSINESS.
     
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Anonymous on 2011-03-07:
I used Jiffy Lube, once, and I was not impressed.
fast327 on 2011-03-07:
I have to ask this! If the oil filter had rust on it, just how long do you go between oil changes?
Starlord on 2011-03-08:
An oil filter should never be installed with a wrench. The wrench is to remove the filter only. after putting a few drops of oil on the gasket, the filter should be hand tightened only, after making sure the old gasket was removed. they don't always come out with the old filter. And never, ever over-tighten the drain plug, the threads strip very easily.
MRM on 2011-03-08:
You're a pro, Starlord! The best thing about changing your own oil is pouring that fresh new oil in the engine and you don't have to rush in draining out the old oil. I let the old oil drain and do something else.
Starlord on 2011-03-08:
Same here, MRM. When doing your own, you are not under the gun by a sour-puss manager rushing you to complete the job faster. I was going to note that places where I worked, we had seat and fender covers,paper mats on the floors, and we used clean shop rags when test driving the cars, to keep the steering wheel clean.
Augustus2099 on 2011-03-14:
This is not the only time this has happened I owned a 1986 Nissan 200sx the previous owner went to Jiffy Lube in Baton Rouge, LA. They changed the oil and forgot to put the oil plug back in and the engine blew. They wound up giving it a new engine, as proof the previous owner showed me the invoice of the replaced engine.
MRM on 2011-03-07:
Must not have been changing oil filter very frequent. I change my filter every oil change and they are cheap when they have deals going on.
trmn8r on 2011-03-07:
fast327 -> "Rust marks" is ambiguous. If someone used a metal filter wrench, it could leave light scrape marks which could rust in a few days.

My filters are not installed with a wrench, and never get any rust marks on them, even if I were to leave them on for 5 years.
Anonymous on 2011-03-07:
I don't think I'd ever try to get five years out of an oil filter. I'm no Bob Vila but that just sounds like a bad idea.

Man it's just really hard to find a good cheap oil change these days that doesn't put your car at risk. I don't know what the answer is.
MRM on 2011-03-07:
Definitely change your oil filter at every oil change, because in the oil filter there are metal shavings and other debris and you don't want those circulating in your engine.
trmn8r on 2011-03-07:
I am a bit confused about the direction of the thread. Is there any reason to assume the OP doesn't change his oil and filter regularly? After all, he is the one who noticed it wasn't changed by Jiffy Lube.

I don't leave my filters on for 5 years. It was an example, meant to show that my filters will never have rust on them regardless of how long they are left on the car.
Anonymous on 2011-03-07:
I changed my oil once, too. I was not a impressed by that, either.
Anonymous on 2011-03-07:
trmn8r> Agreeing with you on this one. The direction of the thread seems to have gone off on a tangent admonishing the OP for their oil filter changing habits, and instead should be focused on the negligence of the company in question.
MacOSXpert on 2011-03-07:
I thought Jiffy lube went out of business
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Jiffy Lube Horrible
Posted by on
Took my car home after an oil change and found oil leaked on my clean driveway. Found out Jiffy had stripped the threads on the oil pan over tightening the plug. Took my car back to them and they did not honor the satisfaction garuntee on the receipt and did not accept responsibility for breaking my car. I wrote their customer care dept. and they did nothing. I wrote Jiffy Lube CEO/President and he did nothing. I will never take my car to Jiffy again and recommend that nobody else use their irresponsible services again too. I now get my oil changes at the dealer for nearly the same cost and time. Don't take any chances with Jiffy Lube or you may up spending more in the long run.
     
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Skye on 2010-06-13:
I was just wondering how you knew they had stripped the threads? I'm not a mechanic, but that causes your car to break down? You said they broke your car, so you can no longer drive it? If they did what you are saying they did, and can prove it, take them to small claims court.There are three sides to every story, with the truth somewhere in the middle, and have a judge decide. As for the guarantee, what type is it? Is it, if you are not satisfied with your oil change, you then will be entitled to a full refund? The last thing anyone wants is to have a service performed on our vehicle, only to end up with them doing damage to it, somewhere along the way.
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UPDATE to Jiffy Lube's Rock Chip Repair Scam
Posted by on
LACEY, WASHINGTON -- I posted a complaint last year in August 2009 about the terrible quality work performed by Jiffy Lube on a rock chip in my front window they insisted they could fix. On May 1st 2010 I thought I had another rock chip in nearly the same area. Come to find out upon inspection it was the resin coming out of the hole Jiffy Lube drilled into my window to fill the Rock chip. The resin was just like clear silicon, very elastic. It came right out of the window by just scraping it with my finger nail. I went to a local autoparts store and bought a tube of Loctite chip repair resin. I did it according to package directions. So far it looks great. Do the math. Jiffy Lube charged my insurance company $55 and me $5. I paid $7 and fixed it myself and I nearly guarantee it will be fixed for at least another year unlike Jippy Lube's 9 month fix. Don't let Jippy Lube mess with your rock chips. They can barely get oil changes right. Do it yourself or get a professional to do it. Too much "Grab Ass" at Jippy Lube for them to know what's going on. I switched to a much better lube shop.
     
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Skye on 2010-06-04:
I'm not sure why anyone would trust an oil changing place to do rock chip repair, but thanks for the warning.

If you had gone through your auto insurance, they would of covered it 100%. They would rather pay in full for rock chip repairs, then a whole new windshield, until the time to replace one. And don't worry, your rates would not have gone up.
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Where Do I Start?
Posted by on
SPRING, TEXAS -- Where do I start? First of all, I let them change my PCV valve when they told it me it was only $4.99 and when I got my ticket, they charged me $9.99. I asked for a complete service and they did not fill any fluids other than my windshield washer fluid although my brake fluid was low also. I told them I had a K&N air filter so they wouldn't mess with it, but when I look outside there they are, about to clean it out with an air compressor. After this journey, I noticed a leak the next morning under my truck. I climbed under the trucks to find it was my transmission fluid pan. All the bolts were loose and the gasket was all torn up.

Though I can't prove they did this, it sure seems funny that it started the day after I went here. I don't know what they are thinking but I promise I will never return to any Jiffy Lube again!
     
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madconsumer on 2008-12-02:
this all does seem rather odd. just makes one wonder where to turn for reliable vehicle serivces.

very helpful.
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